Head of support jobs

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• £39,784 (non-London); £42,087 (London)
• 35 hours a week
• Maternity contract, up to 12 months fixed-term contract
• Hybrid variable role, based in our Bristol or London office once a week. Some further project-based travel may be required.
• Closing date: 9am, Monday 4 August 2025
• Interviews: week commencing 11 August 2025

Change lives in a life-changing career 

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

As the Brand and Creative Manager you will lead a team of two to collaborate with colleagues across the charity, external agencies and children and young people with cancer, and their families, to create and oversee the delivery of a calendar of content that lead to deeper levels of engagement, greater action and a significant increase in income. 

You will manage our brand identity, lead the on-going development and delivery of our brand guidelines and tone of voice workshops to empower colleagues to create their own audience-led communications. 

You will demonstrate the importance of diversity, accessibility and inclusion in everything we do, and review, feedback and sign off all creative design work, ensuring it follows our brand guidelines and tone of voice. 

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

Brand

• Support the delivery of our programme of brand activations, increasing external brand knowledge, understanding and engagement through the development and delivery of high-quality, insight-driven activity.
• Manage our brand identity, lead the on-going development and delivery of our brand guidelines and tone of voice workshops to empower colleagues to create their own audience-led communications.
• Demonstrate the importance of diversity, accessibility and inclusion in everything we do.
• Review, feedback and sign off all creative design work, ensuring it follows our brand guidelines and tone of voice. 

Content

• Work with the Head of Strategic Communications and Brand to deliver our content strategy. 
• Oversee the creation and production of high-quality, impactful multi-channel creative and content. Stay on top of trends and audience insight and external innovation and inspiration. 
• Lead others to identify the best routes and resource to delivering creative projects; provide professional expertise and guidance about the most appropriate design and production solutions; responsible for ensuring the visual and verbal identity is being effectively implemented across a range of outputs, both online and offline. 
• Lead the team and work with a roster of freelancers, agencies and children and young people to create evergreen multimedia content, by creating user-generated guides and sharing support. 
• Deliver on-going inductions to our external vendors and training to internal colleagues. 

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Demonstrative experience situations where you have swiftly built strong stakeholder relationships to truly understand the “problem”, before co-creating the “solution”.
• Proven experience of embedding processes and successfully collaborating with multiple stakeholders with differing needs.
• Experience leading teams to deliver, implement and evaluate a programme of brand activations to increase external brand knowledge, understanding and engagement through the development and delivery of high-quality, insight-driven activity.
• Leading and motivating a team, to ensure they are supported and managed to meet their potential.  
• Involving people with lived experience through co-creation, co-production and evaluation. 
• Solid experience of delivering content strategies across all online and offline channels. 
• Confident working with creative and media agencies to get the best out of them, ensuring they embody our brand and deliver excellent work.
• Providing internal training to empower colleagues to create their own content and embed our brand, verbally and visually.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Development days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview. 

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