Head of support services jobs

JOB DESCRIPTION

Title: National Programmes Manager

Hours: 35 hours per week

Accountable to: Director of Membership

Salary: £37-42k depending on experience

Location: SW1P 3RB United Kingdom

Work Type: Hybrid (2 office days)

Overview

Mothers’ Union (MU) was established in 1876. It is a worldwide women-led movement with over four million members in 83 countries. Some 40,000 of our members live in Britain and Ireland and put their Christian faith into action in communities’ by delivering projects and programmes that bring hope and build resilience.

Mothers’ Union is unique. We do not work alongside communities; our members and volunteers work inside communities. From small initiatives to national programmes our aims are to stop poverty, violence, and injustice by supporting the vulnerable and to strengthen family life by nurturing relationships that are loving, faithful and respectful.

Each member subscribes to the same values; the moral and ethical codes that are central to the ways in which we operate:

• We are firmly rooted in a voluntary ethos centred on mutual respect and collaboration.
• Our governance, leadership, and programmes are driven by and undertaken by members within their own communities worldwide; and
• We work with and welcome to the movement, people of all faiths and none.

Our Britian and Ireland members may be part of a branch or a parish membership, which sits within a Diocese, which reports to a Province. These Provinces and Dioceses follow the Anglican Church structure.

We are a diverse and inclusive movement who form groups, become friends and supporters outside of the church structure, together with a host of active volunteers all championing the work we do.

Job Purpose

The role of the central charity is to facilitate member support and the successful operation of the charity, lead strategic projects that work to ensure the longevity and sustainability of the global movement and to support the delivery of impactful work in communities that meet our aims.

Like many membership organisations, we need to focus on turning membership decline into membership growth. This role evolved from and is an integral part of the “Reimagining MU” project, where we looked at opportunities to secure the future of the movement.

The post holder will work directly with members and across the charity leading campaigns and programmes that help and support the communities in which we serve, drive membership growth, increase valued engagement and income opportunities, promote Mothers’ Union within the Anglican Church, and build effective relationships with external partners and organisations.

This role will lead the implementation of a suite of existing and new Britain and Ireland programmes which include domestic abuse, social justice, and family issues. Also, to look at new programmes and to manage continual programme reviews. These Mothers’ Union National Programmes are being adopted as best practice frameworks for successful community outreach projects by members in the communities in which we serve. It is envisioned that in resourcing and standardising existing work, these robust programmes will serve as vehicles for volunteer and member recruitment in dioceses in Britain and Ireland and be able to secure strategic partners and external funders to support our work.

Main responsibilities

Programme Development, Implementation and Review – Britain and Ireland

1. Work with the Director of Membership on the continued development, implementation and review of a member-informed national suite of Mothers’ Union programmes.

2. Research, review and develop new member resources, packs, and policies and manage access.

3. Work with the wider Membership team on the design, implementation, and delivery of new membership growth models.

4. Work with the Communications team on campaigns and programme branding and promotion.

5. Procure and manage relationships with programme strategic partners and funders.

Membership Engagement and Support

1. Manage relevant Communities of Interest (representative membership groups) for the different programmes.

2. Contribute campaign materials, articles, written printed and web content as required.

3. Support the membership by overseeing programme enquiries, and delivering resources, communications, webinars, podcasts, and events as required.

4. Working with the Membership Engagement Manager to ensure membership growth is reflected in the programme frameworks as an intended outcome.

5. Working with the Director of Membership and the wider membership team to deliver annual and regional events and conferences including the Annual Gathering, Provincial meetings, networking, and celebratory events.

General 

1. To manage existing national programmes; and to successfully framework and resource new MU campaigns and community outreach work into standardised, resourced and branded national programmes that are adopted and utilised by members and attract strategic partners to enhance successful outputs and increased income for the charity.
2. To work across the charity on supporting the incorporation and delivery of membership and income growth targets and initiatives in the outputs of relevant areas of work.
3. To produce and provide reports and resources as required for the Director of Membership.
4. To undertake any other duties as requested by the Head of Membership.

Work Ethos

Integrity lies at the heart of Mothers’ Union and in our voice and actions, we aim to be:

· Respected.

· Effective.

· Accessible.

· Clear.

· And innovative approach.

Staff are expected to reflect these core values in their own personal characteristics. Post holders are expected to be able to demonstrate:

1. A level of competence appropriate to the demands of this post.
2. The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union’s Aims, Objectives, and Values.
3. A clarity of communication.
4. A collaborative and constructive style of operating, respecting colleagues and volunteers and their contribution.
5. An understanding of or commitment to the Christian faith.

Person Specification

Candidates’ demonstration of the skills and qualities below will be assessed through the application form/CV and at interview.

Experience/skills

Essential

Desirable

Programme Development

Demonstrated project management and programme development experience.

A project management qualification.

Experience of working in a membership organisation in the design and delivery of member-informed services and support.

Policy and Advocacy

Experience of campaign, policy, and advocacy work.

Experience in the fields of domestic abuse, faith and discipleship, social justice, and family issues.

Membership Support

Experience working directly with customers/members.

Event management experience.

Computer and IT skills

MS applications. Zoom/Team meeting platforms. Survey software. Social media posting. CRMs.

Publisher and design software.

Qualifications

Education

Educated to degree level.

Personal Attributes

Organisation

The role sits within a Membership function. Ability to work in a team and self-direct as required, effectively prioritise workload and meet deadlines and timescales.

Communication

Good verbal communication skills – ability to engage effectively and confidently with a wide range of stakeholders.

Produce high quality, accessible, valued, and impactful resources, and documents.

Excellent writing skills – ability to tailor to various audiences clearly and concisely; to identify and summarise key messages.

Personal characteristics

Flexible, with the ability to use own initiative.

Ability to work competently and confidently with volunteers, external partners, the clergy, and a wide range of stakeholders.

Team player – ability to work with others and to contribute within a team.

The ability to conduct work in keeping with high professional standards and in accordance with Mothers’ Union core values.

An understanding of or commitment to the Christian Faith

Knowledge and approach

A broad understanding of issues affecting faith and family life today.

The ability to take a creative and lateral approach to thinking about social problems.

A proactive attitude and enthusiasm to learn and grow in the role.

Research skills

Ability to collate, analyse, and synthesise data and use this in the development of support and services.

Ability to gather, manage and use a large quantity of information, research and reports effectively.

Ability to interpret statistics, survey data and quantitative and qualitative data effectively.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via e-mail. 

The Cover Letter should clearly outline how your skills match the main responsibilities of the role.

Application Deadline

The closing date for applications is midnight on 17th November 2025. Due to the number of applications we receive, we may not be able to individually respond to each applicant. If we do not contact you within 4 weeks from the application deadline, then unfortunately you have not been shortlisted for this position. We aim to get in touch with the shortlisted candidates after the application deadline.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Values and Behaviours of Mothers’ Union staff

 MU Staff Team Values

· Respectful.

· Supportive.

· Open.

· Adaptable.

· Solutions Oriented.

Below are examples of behaviours which show the values in practice.

Value 1: Respectful

· Being a role model, treating people with respect, both in speech and action.

· Reacting to situations and requests in a professional, calm and timely manner.

· Being sincere in understanding another person’s perspective.

· Being considerate of others’ time and concerns.

Value 2: Supportive

· Working as a team to meet collective goals and embrace shared perspectives.

· Building effective working relationships across the whole organisation.

· Celebrating successes and create a positive team spirit.

· Sharing personal knowledge, skills and experience with others to help them develop.

Value 3: Open

· Being open to constructive feedback.

· Celebrating differences and recognising everyone’s contribution.

· Engaging with stakeholders and seeking their views and feedback to improve.

· Being self-aware, reflecting on the work we do, how we do it and how it affects others.

Value 4: Adaptable

· If within capabilities, adapting to changes even if outside usual duties.

· Treating every experience as an opportunity to learn and develop.

· If possible, being flexible and responsive to the changing priorities of the organisation.

· Agreeing appropriate deadlines for work and meet them.

Value 5: Solutions Oriented

· Employing creativity by thinking outside the box to overcome challenges.

· Sharing views and driving continuous improvement.

· Encouraging colleagues to share alternative perspectives and ideas.

· Seeking solutions to solve problems.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Right to Work

Employment right to work checks are mandatory and a legal requirement to work in the UK before you are employed.

DBS Checks

This vacancy is subject to a DBS check if you are successfully selected.

Safeguarding Policy

Mother’s Union has its safeguarding principles embedded in all services we provide in Britain & Ireland. Mothers’ Union is committed to promoting a safer environment and culture for all involved in our projects, programmes, initiatives and activities. So that this can be achieved, it is essential to understand that this policy applies to everyone working on behalf of Mothers’ Union in Britain & Ireland, namely senior managers, board of trustees, paid staff, volunteers, members, affiliates and contracted consultants.

Diversity & Inclusion

Mother’s Union is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds to apply for this role. As such we particularly welcome applications from people with various backgrounds. We are committed to being an inclusive and welcoming place to work to achieve greater results for the community we support. We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship Minds is a transformative programme that enhances the support we provide to kinship carers in England and Wales. Our goal is to build kinship carers' confidence and equip them with the knowledge and skills to support children in their care - especially in recognising and responding to early signs of mental health issues. 

We are at the beginning of our journey to embed therapeutic and trauma-informed approaches across all areas of service delivery. This includes 1-to-1 support, digital resources and training, and peer support networks. 

The Strategic Trauma-Informed Practice Manager will lead this transition, helping us move from a trauma-sensitive organisation on a journey that becomes trauma-aware, trauma-informed, and ultimately trauma-responsive.

This strategic and hands-on role will help Kinship strengthen its therapeutic offer and build the confidence and capacity of staff and kinship carers to understand trauma and the impact it has, and provide strategies to support. We are particularly interested in experience in developing trauma-informed parenting training and resources.

The postholder will play a key role in developing and manualising our trauma-informed approach across core services: Kinship Connected, Kinship Reach, our Advice Service, and Peer Support Service. They will work with subject matter experts to develop trauma-informed approaches, toolkits and resources into everyday service delivery – based on the needs of kinship carers and their families.

You will need to be able to step into this role quickly, bringing your experience of building and developing trauma-informed approaches in complex services. You will have strong leadership capabilities, able to work at pace autonomously with creativity and dynamism.  You will need to have excellent attention to detail.

Key responsibilities include:

• Developing and leading Kinship’s trauma-informed strategy, ensuring the implementation of trauma-informed principles across all service delivery (for example, using Dr Karen Treisman’s approach). 
• Leading the development and manualisation of trauma-informed practice across Kinship Connected, Kinship Reach, the Advice Service, and the Peer Support Service. This includes resources, approach and content.
• Supporting organisational development to embed trauma-informed values in practice, culture, policy, and leadership, working with our Head of People and Culture.
• Developing reflective practice approach to support managers to staff and volunteer resilience particularly across services. This could include a ‘train the trainer’ approach.
• Auditing current practices and recommend systems and processes to support trauma-informed service delivery.
• Developing and delivering capacity-building approaches and resources for kinship carers to help them identify and respond to trauma and mental health needs in children. 
• Working collaboratively with subject matter experts to develop self-guided training, toolkits, and multimedia resources.
• Providing and leading expert input into the trauma-informed design and delivery of Kinship Connected, Kinship Reach, Advice Service and other 1-to-1 support programmes.
• Guiding frontline delivery staff to adopt trauma-informed practice, including the use of strengths-based approaches and flexible, family-led planning.
• Representing Kinship at external events and meetings to raise awareness of the services and to influence other organisations, policy and practice.  
• Full list of responsibilities in the the job pack below.

Essential knowledge, abilities, skills and experience includes:

• A qualified trauma-informed practitioner with significant experience in delivering or developing trauma-informed services.  
• Experience working with kinship carers or in adoption and fostering sector.   
• Proven experience applying the principles of trauma-informed care across organisations, preferably in children and family services. 
• Experience in designing and delivering training and coaching for professionals and/or families on trauma and therapeutic approaches.  
• Excellent understanding of safeguarding policies and procedures focusing on contributing to a culture which values transparency, reflective practice and continuous learning.   

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

How to apply

Please apply via Charity Job with your CV and you will also be asked to answer 5 short questions in place of a cover letter.

• Application deadline:  12pm, Friday 7 November 2025
• First interview:                 w/c 17 November 2025

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!

We are seeking a compassionate and confident Project Manager to lead our InterAction project, delivering high-quality support to asylum seekers, refugees, and migrants across Tyne and Wear. This strategic and operational leadership role involves managing a small team, coordinating multi-agency partnerships, and ensuring the delivery of impactful casework, drop-in services, and targeted contracts focused on health access and social inclusion. 

The InterAction service provides practical and emotional support through weekly drop-ins in Newcastle, regional casework, and collaborative work with community organisations. You will oversee service planning, budgeting, and monitoring, while promoting integration, wellbeing, and empowerment for those navigating the asylum and resettlement process. 

You will work closely with the Head of Client Services and other Action Foundation teams to ensure joined-up delivery and continuous improvement. This is an exciting opportunity for someone with strong leadership skills, a commitment to inclusion, and a passion for supporting people with lived experience of migration. 

We offer hybrid working and flexible hours to support a healthy work-life balance. Our offices at CastleGate are located close to Newcastle’s vibrant Quayside, providing a welcoming and accessible base for our work. 

Action Foundation is an award-winning charity established in 2005 to support and empower asylum seekers, refugees, and migrants in the North East. We deliver services across Tyne & Wear, helping over 2,000 people each year to overcome barriers, build community connections, and develop skills for independence. 

We welcome applications from all sectors of the community, especially those with lived experience of migration. Action Foundation is committed to safeguarding, and this post will require a DBS check and two references. 

Essential information

Reports to: Head of Client Services

Hours: 35 hours per week, full time

Location: To operate from Newcastle and Gateshead with travel across Tyne and Wear

Salary Scale: £31,483 – £36,581 per annum plus 6% pension contribution

Contract: Fixed Term for 12 months; subject to passing a 3-month probation period

Annual Leave: 28 days + English Bank Holidays

Application deadline: 12:00 noon on 30th October 2025

Interview dates: Interviews are planned to be held on 10 November 2025 at Action Foundation Newcastle, (subject to change)

If you’re unsure about applying, we encourage you to contact Mark Hall, Head of Client Services, for an informal chat. 

Note:  We reserve the right to close this vacancy early should we receive sufficient applications. 

Position: Reception Administrator

Salary: Real Living Wage - £12.60 per hour

Hours: 15 hours p/w and 20 hours p/w contract, flexible and possible job share

Days of work: Mon – Fri 10am-4pm

Contract Type: Permanent

Location: Snowdrop Project Offices, Castle Green, 7 Castle Street, Sheffield, S3 8LT

Benefits:

• 4% Pension contribution 

• 6.6 weeks annual leave entitlement (25+8 Bank Holidays), with additional days with 2+ years of service 

• Enhanced sickness pay 

• Employee Life Cover 

• Monthly independent therapeutic supervision 

• Take your birthday off 

• Salary sacrifice schemes- Holidays, Cycle to Work 

 Reporting to: Facilities Manager

Direct reports: None

Collaborating with: Receptionist/Administrator

Closing date: Monday, 10th November 2025 5pm 

Interview dates: Interviews will be conducted W/C 17th November

Start date: As soon as possible late November/early December 2025

Be part of something life-changing.  

At Snowdrop Project, we support survivors of modern slavery to recover from their pasts and rebuild their futures. We were the first UK charity to offer long-term, community-based support for survivors—and today, we continue to lead the way in trauma-informed care, advocacy, and reintegration.  

Now, we are looking for a warm, adaptable Receptionist Administrator who can confidently handle a wide variety of tasks while being the welcoming face of the charity. 

What we do:  

We support survivors through personalised, one-to-one help from our amazing team of trained staff, volunteer caseworkers, and counsellors. We also connect people to local services, support networks, and community programmes, depending on what they need.  

Our team helps turn houses into homes by decorating, painting, and finding essential furniture for those moving into council-provided housing.  

We also share our knowledge through training and workshops with other charities, businesses, and organisations working in this field—helping to build a better understanding of trafficking and how to support survivors well.  

To keep our work going, we raise money through events, donations, and sponsorships. We also contribute to national research and working groups so that survivors’ voices are heard and included in future policies and practices.  

By joining our team, you’ll be part of a kind, passionate, and forward-thinking organisation making a real difference in people’s lives.  

About the Role: 

We’re looking for someone who is warm, approachable, and highly organised — someone who enjoys being the first point of contact and can represent the charity with professionalism and compassion.

The ideal candidate will be comfortable juggling a wide variety of tasks, staying calm under pressure, and adapting quickly to shifting priorities.

They’ll have excellent communication skills, a proactive attitude, and the ability to work both independently and as part of a team. Most importantly, they’ll be someone who takes pride in supporting others and shares our commitment to making a positive difference. 

What You’ll Be Doing:

This role is responsible for welcoming staff, clients, volunteers, tenants and visitors to Snowdrop by creating a safe and welcoming environment and supporting the wider team with administrative tasks. 

Reception Duties:  

This role is responsible for creating and maintaining a welcoming, safe and friendly atmosphere for service users, visitors, volunteers and staff members. This role is responsible for maintaining front of house, welcoming visitors, clients and guests, answering enquiries over the phone, via email and in person. 

Facilities Duties 

Liaising with Facilities Manager and supporting with facilities duties such as scheduling and supporting with internal and external room bookings, coordinating scheduled works and ensuring access for maintenance and external contractors as required. 

Administrative Duties:  

This person will play a key role in administering certain financial duties and assisting the Head of Finance and Resource with their reporting duties, keeping the organisation running in a smooth and efficient manner. 

Support the Wider Snowdrop Team:  

To work with the team to coordinate excellent service delivery and support for volunteers and service users in line with the Mission, Vision and Values of the Snowdrop Project. This can include participating in team meetings, away days and supporting and promoting internal activities, creating content for internal and external activities as required. 

Why Join Us? 

• Be part of a pioneering, survivor-focused charity making a real impact 

• Work in a supportive, inclusive and values-led organization 

• Have the freedom to bring your ideas to life and take ownership of your work 

• Join a team that celebrates progress, values growth, and genuinely cares 

• Receive a number of benefits including your birthday off and monthly therapeutic sessions 

Please see the Job Description document for full details and the Person Specification 

We welcome every applicant and strive to create and promote inclusive teams. We celebrate difference and encourage everyone to join us, and to be themselves at work. 

Please note- we will not be working with recuiters for this post.

This role is a key member of the small staff team at the Girlguiding North West England Region Office, led by the Executive Manager. The role contributes to the provision of services supporting marketing, communications, and engagement across the region. The successful applicant must have excellent line management, verbal, and written communication skills. They must be able to build positive relationships with staff, volunteers and external partners at all levels and have a working knowledge of Microsoft Office.

Head of India Office

Location: ITF Delhi Office

Are you a seasoned leader with a deep understanding of the Indian political and trade union landscape? Can you build strategic relationships and drive meaningful change for workers? The International Transport Workers' Federation (ITF) is looking for a dynamic and strategic Head of Office to lead our presence in India and shape the future of transport workers' rights.

This is a unique opportunity to be at the helm of our Delhi office, overseeing our programmes, engaging with key stakeholders, and strengthening the labour movement across all transport sectors in India and South Asia.

About the Role

As the Head of the India Office, you will be the senior representative and strategic leader for the ITF in the region. You will have overall responsibility for the operational and political effectiveness of the Delhi office, ensuring our work is aligned with both regional and global objectives.

Your key responsibilities will include:

• Strategic Leadership: Providing high-level oversight of all work programmes and administrative functions, ensuring the office contributes decisively to the ITF's regional and global strategies.
• Stakeholder Engagement & Union Strengthening: Building and maintaining strong, strategic relationships with ITF-affiliated unions and potential affiliates. You will offer high-level political and strategic support to advance organising, advocacy, and leadership development.
•  Programme & Project Delivery: Ensuring the effective implementation of ITF priorities and regional work programmes. You will facilitate the development, implementation, and reporting of donor-funded projects to achieve their contractual objectives.
•  Team & Office Management: Overseeing the operational functioning of the Delhi office, including staff management, fostering a collaborative and high-performing team environment.
• Championing Inclusion: Leading on the commitment to advance the leadership and empowerment of women and young workers, ensuring they are central to all regional strategies and activities.

You will report directly to the Asia Pacific Regional Secretary and work closely with the regional leadership team.

About You

We are looking for a proven leader who is passionate about workers' rights and has the strategic vision to grow our impact in India. You are a politically astute professional with excellent communication skills and a talent for building consensus.

To be successful in this role, you will have:

• Proven Senior Leadership Experience: A track record of leading teams and offices, preferably within a membership-based, trade union, or non-profit context.
• Expertise in the Region: A deep understanding of the political, economic, and social landscape of India and South Asia, particularly relating to labour rights and the transport sector.
• Exceptional Relationship Builder: Demonstrable experience in high-level stakeholder engagement with unions, government bodies, and other key actors.
• Strategic Programme Manager: Strong experience in overseeing multiple work programmes and managing donor-funded projects, ensuring delivery against strategic objectives.
•  A Commitment to Empowerment: A genuine and demonstrable commitment to advancing the leadership of women and young workers within the labour movement.
• Fluency in English: Exceptional written and verbal communication skills in English are essential for high-level reporting, advocacy, and representation.
•  

We would love to hear from you if you are:

• A strategic thinker who can translate vision into actionable plans.
• Resilient, adaptable, and able to thrive in a dynamic environment.
• A collaborative leader who can manage, motivate, and develop a diverse team.

How to Apply

If you have the experience, passion, and drive to lead our work in India, please submit your CV and a covering letter outlining how you meet the requirements of the role.

WHY WORK FOR US 

The ITF offers a highly attractive salary and annual bonus, competitive pension scheme and annual leave entitlement, as well as the opportunity for international travel. 

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and strength. This means that we work creatively to make the most of unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity. 

THE ORGANISATION

The International Transport Workers’ Federation (ITF) is a democratic, affiliate-led federation recognised as the world’s leading transport authority. We fight passionately to improve workers' lives, connecting more than 700 affiliated trade unions from 150 countries to secure rights, equality and justice for workers' globally. We are the voice for nearly 18.5 million transport workers across the world. We have offices in London, Abidjan, Amman, Brussels, Geneva, Hong Kong, Montreal, Nairobi, New Delhi, Panama City, Rio de Janeiro, Singapore, Sydney, and Tokyo, with members spanning the globe.

Purpose:

The ITF constitution sets out the following aims:

To promote respect for trade union and human rights worldwide

To work for peace based on social justice and economic progress

To help our affiliated unions defend the interests of their members

To provide research and information services to our affiliates

To provide general assistance to transport workers in difficulty

Values:

At the ITF, our values are at the heart of all that we do. We demonstrate solidarity. We are democratic. We are dynamic. We are determined. We are dedicated to bringing together a diverse group of people to truly strengthen the ITF as the global voice for transport workers. Find out more about our values.

Equal opportunities statement:

At the ITF, we are committed to providing an inclusive environment for our team and our affiliates. We see the diversity of our staff as a source of intelligence and our strength. This means that we work creatively to make the most of the unique experiences and perspectives. We are an equal opportunities employer. We welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, migration status, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union affiliation or activity.

We are recruiting for Community Fundraising Lead to recruit and support volunteers to fundraise and deliver income growth; balancing the need to be hands-on and actively fundraise with developing fundraising initiatives for the long-term. Working with both the Marketing and Income Generation teams, there will be opportunities to collaborate on projects and develop leads for support to maximise on fundraising activities and donor acquisition.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will be ambitious and proactive, supporting in the creation of new relationships and looking for ways to promote the charity in various local settings. You will be responsible for implementing a community fundraising strategy across a diverse range of networks – including individuals, organisations and businesses. Liaising with people at all levels, the role will be varied and have the potential for the post-holder to be creative in testing out new activities, with the opportunity to promote and be involved with exciting national campaigns and events.

Information about the role: 

For further information, please see the attached job description. 

Salary: £28,000 – £34,000 FTE

Hours: 21 hours per week over 3 days

Location: Hybrid-working based in the Midlands, with frequent travel to supporter locations (Home Counties/ Midlands) and occasional travel to Head Office (Leamington Spa)

Please note, there is a requirement to drive for this role.

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

The role

We are seeking a proactive and technically skilled IT Systems Administrator.

As the IT System Administrator, you will be responsible for the development, administration and optimisation of Cruse’s Microsoft 365 environment and wider IT cloud infrastructure.

Working closely with the Head of IT, and the wider Digital Services team of 5 staff, you will ensure our systems are secure, reliable, and aligned with the needs of our staff and volunteers.

Cruse operates a cloud IT infrastructure providing IT services to staff and volunteers based across the UK and Northern Ireland. Microsoft 365 is the main IT service, but there will also be other IT systems you will need to become familiar with in this role.

Cruse makes use of a managed services IT support provider and numerous application and service provider support teams; you will be required to work with these teams making sure our issues are resolved quickly and with minimum disruption.

As part of your role, you will be involved in BAU and project work and be comfortable with competing priorities and pressures.

This is an excellent opportunity for someone wanting to advance their technical skills and experience. Where they will have input into the development of the IT systems, working with an experienced and dedicated Head of IT and digital team, for a charity that is investing in its digital strategy and services.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is Monday 10th November. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 24th November, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice, and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Safety and Assurance Officer

Location: Homebased, based in the Southern Area

Contract: Full time, permanent

Salary: £32,000 gross per annum

Closing Date: 21 November 2025

Are you a Safety Specialist looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Safety and Assurance Officer to join our team.

About the role

The Safety & Assurance Officer (SAO) is an employee of the MSSC and a member of the MSSC National Safety Assurance Team (NSAT). This is a home-based role, with a primary focus on the Southern area, predominantly the South-East. The SAO will report to the Head of Safety, Health, and Environment.

The SAO will work closely with other SAOs and will be functionally accountable to:

The Head of Inshore Boating for inshore boat assurance
The Staff Royal Marines Officer for weapons and ammunition safety and security assurance

The role requires regular travel within the area of responsibility and, on occasion within the UK. It will involve evening and some weekend work to fulfil the role’s responsibilities.

Requirements

Qualifications: Good general education and NEBOSH (or equivalent), with completion required during probation if not already held.
Safety & Environmental Management: Experience implementing safety and environmental management systems, conducting risk assessments, and working within formal assurance frameworks.
Incident Management: Experience managing, investigating, and reporting incidents.
Training & Support: Ability to deliver training, guidance, and support to non-specialist staff or volunteers on safety, health, environmental, and assurance matters.
Workload & Volunteer Management: Proven ability to manage a busy workload and effectively support and manage volunteers.

Responsibilities

Join the Marine Society & Sea Cadets as a Safety and Assurance Officer, ensuring the highest standards of safety, health, environment (SHE), and operational compliance across our units and facilities.
You’ll lead assurance inspections, maintain compliance with legislation and organisational regulations, and support the safe management of weapons, armouries, and inshore boating activities. Working closely with other members of the National Safety and Assurance Team (NSAT) and Area teams, you’ll oversee safety at events, camps, and competitions, conduct audits, and monitor incident reporting.
This role plays a vital part in upholding the safety and welfare of our cadets and volunteers through proactive assurance, training, and continuous improvement.

For further information, please download theIf you are interested in this role, please apply now!

Benefits

25 days annual leave per annum, increasing with length of service
Hybrid working for many roles
Volunteering Leave
Life assurance (4x salary)
Private medical insurance
Generous pension (employer contribution up to 10%)
Cycle to work scheme
Access to the Marine Society Digital Library
Wellbeing portal and EAP with 121 counselling
Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Head of Programme Management

• We have offices in both Birmingham and London, we are open to where the right person is based.
• Salary: £38,000 - £42,000
• Hours: Full-time, 37.5 hours per week
• Contract: Permanent
• Closing date: 28th November 2025

About the Role

We are seeking an experienced and driven Head of Programme Management to lead the delivery of two flagship initiatives, Inside Job and Choirs Beating Time. You will be responsible for ensuring high-quality, consistent delivery across prisons and the community.

You will be based in Birmingham or London. Expensed travel will be part of the role to attend our prisons, for partner meetings and organisational collaboration. It’s essential you can drive, and you have access to a car. We also have a long-standing partnership based in Newcastle.

Working closely with the CEO and COO, you’ll help shape operational strategy, refine delivery processes, and scale the impact of our peer-led employment and music-based rehabilitation programmes. This is a leadership role at the heart of an innovative, mission-driven organisation committed to supporting people leaving prison into meaningful work and purposeful lives.

Due to the nature of this role, you will be required to obtain security clearance from the Ministry of Justice to work within prisons. This clearance enables team members to have key access and carry out their duties safely and effectively.

The ability to obtain security clearance will form part of the recruitment process. We welcome applications from people with lived experience and will provide guidance on the clearance process if needed.

Key Responsibilities

• Oversee the successful delivery of Inside Job and Choirs Beating Time, ensuring alignment with organisational objectives.
• Design, embed, and continuously improve delivery frameworks, operational processes, and quality assurance systems.
• Build and sustain partnerships with employers, corporate partners, and community organisations to create pathways into employment.
• Lead, mentor, and support Community Consultants to achieve excellence in delivery and participant outcomes.
• Monitor programme performance using data and insights to drive learning and improvement.
• Maintain strong working relationships with prisons, probation services, local authorities, and other key stakeholders.
• Collaborate with the CEO and COO on strategic planning, resource allocation, and programme growth.

About You

You’re a proactive, empathetic, and results-driven leader with experience in programme management, rehabilitation, or employment initiatives. You combine strategic thinking with hands-on delivery expertise and have a genuine commitment to supporting people with convictions.

Essential:

• Proven leadership and team management experience.
• Excellent operational and project management skills.
• Strong relationship-building skills with employers, partners, and stakeholders.
• Experience delivering programmes within justice, rehabilitation, or other complex environments.
• Data-literate and able to translate insights into action.
• Empathetic, non-judgemental, and committed to a strengths-based approach.
• Adaptable and comfortable working in dynamic, evolving contexts.
• Full driving licence and access to a car for regular prison visits.

Desirable:

• Experience in recruitment or case management.
• Background in leading teams within high-pressure or regulated settings.
• Strong problem-solving, change management, and strategic planning skills.

About the Programmes

• Inside Job is the UK’s first peer-led employment initiative supporting people leaving prison into sustainable work. The programme empowers those with lived experience of the justice system to support others, reducing reoffending and creating meaningful opportunities.
• Choirs Beating Time uses music to build confidence, connection, and hope in prison and beyond. Through creativity and collaboration, it helps participants develop transferable skills and a renewed sense of purpose.

What We Offer

• Ongoing training and professional development.
• The opportunity to shape and scale two innovative, high-impact programmes.
• Opportunities to attend sector events or network with partner organisations
• Career progression routes or skill development for future roles
• Access to mentoring or coaching within the organisation

Other roles you may have experience of include: Programme Manager, Operations Manager, Employment Lead, Casework Manager, Rehabilitation Manager, or Senior Consultant.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Salary: £45,981
Contract: Full-time, permanent
Location: Turn2us London Hub (Farringdon) & homeworking

As the Supporter Engagement & Legacy Manager you will play a key role as we seek to reignite our legacy marketing programme and grow overall individual giving income to help ensure long-term support for those facing financial difficulty. You will be responsible for the project management and implementation of all supporter engagement activity, acquisition, and legacy marketing activities, ensuring all activity is optimised and campaigns include enhanced digital and social media content.  

Reporting to the Co-Heads of Supporter Engagement and managing the Supporter Engagement Officer, you will develop a multi-year plan to rebuild legacy income and a pipeline of legacy supporters, including re-engaging the EFH care home staff and major donors.

You will be responsible for supporting the strategic direction, operational plans and effective management of Turn2us’s giving programmes from individuals including appeals, regular giving and legacies, maximising net income from new and existing income streams.

The successful candidate will have experience of managing direct marketing campaigns in a charity environment as well as proven ability to manage successful legacy marketing campaigns. They will have significant experience stewarding individuals and legacy supporters and be adept at communicating the impact of donations, as well as having line management experience. The ability to make a strong case for supporting Turn2us’ key areas of work is crucial, as is an aptitude for proactively increasing acquisition and retention rates.

The post holder will also be a self-starter who is comfortable building new strategies from a relatively small pool of supporters and is experienced testing different tactics to establish the best practice for Turn2us.

If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating financial insecurity, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 day a week.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 29th October 2025 at 23:59pm.

Interview date: 11th November 2025

Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site (Nag’s Head Farm) near Appleby in Cumbria. The role of Volunteer Manager (Nags Head Farm) is to provide the management and administration of the key Volunteer sector of Camp Jojo, and to offer administrative support and feedback to members of the Camp Jojo Board in this regard.

The Volunteer Manager will be responsible for successful initial contact, recruitment, communication with and administration of volunteer for the Nag’s Head Farm camps, through to their successful placement at camp. They will also work closely with the Operations Manager: Families and Site Ops. (Nags Head Farm). They will be guided in their role with the existing managers at Ivy Farm, Mersea, Essex.

The primary task of the Volunteer Manager (Nag’s Head Farm) will be to oversee the whole process of Volunteer applications to camps at Nag’s Head Farm, and to maintain and develop databases in support of this. They will be the contact point for information and support throughout the Nag’s Head Farm volunteers’ pathway with Camp Jojo. In addition, they will attend and minute meetings which concern volunteer management, etc.

They may need to work flexibly; the demands will be seasonal, with many more hours needed through spring and summer than autumn and winter. They will also need to be present for the first day of the camps during the summer, which are mostly during the school holidays. The Volunteer Manager (Nag’s Head Farm) will have a varied and sometimes high-paced job environment. As such, they will need to handle multiple tasks, manage their own time well, and interact professionally

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

As a proactive member of the Secretariat team,  to deliver high quality, professional services to FIGO. This will be achieved by;

· Ensuring effective administrative processes within FIGO (incl. meetings support, notetaking, communication, facilities management)

· Supporting the Human Resources function at FIGO (incl. recruitment, BREATH HR and training)

· Coordination of Health and Safety/Fire Safety Support