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107

Head Of Supporter Engagement Jobs in London, Greater London

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Top job
Unifrog Education Ltd, Hackney (On-site)
£37,306 - £40,000 per year
Posted 5 days ago
Closing in 3 days
Breast Cancer Now, London (Hybrid)
£28,500 - £33,000 per annum
Posted 1 week ago
Closing today at 23:30
Lewisham Refugee and Migrant Network, Lewisham (Hybrid)
£41,200 (pro-rata) per year
We're looking for an experiened HR professional to embed our new People strategy, helping us to support refugees and migrants.
Posted 2 weeks ago Quick Apply
Closing tomorrow
LMK - Let Me Know, Remote
£30,000 p.a. (pro-rated)
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that.
Posted 1 week ago
Closing in 5 days
Charity People, Remote
£30961 - £36415 per annum
Posted 1 week ago Quick Apply
Closing in 6 days
Dalcroze UK, Remote
£26,000 per year pro rata
Posted 2 weeks ago
Closing in 6 days
UCA Students' Union, Remote
£34,000 - £37,000 per year (pro rata)
Posted 1 week ago
Closing in 6 days
Citizens Advice Merton and Lambeth, SE11, London (On-site)
£33,000 per annum
Posted 1 week ago
Closing in 3 days
Black Equity Organisation, City of London (Hybrid)
£40,000 per year
An exciting project to create a new equity framework tailored to address the unique challenges faced by Black employees in the workplace
Posted 1 week ago
Page 7 of 8
Hackney, Greater London (On-site)
£37,306 - £40,000 per year
Full-time
Permanent
Job description

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact us.

The role and your key responsibilities

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups. You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).

Your key responsibilities will include:

  • Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

  • Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

  • Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

  • Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

  • Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

  • Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

  • Strong communication skills – written, over the phone and on video calls.

  • Track record of excellent relationship management.

  • Extremely well organised.

  • Keen attention to detail.

  • Active listening and objection handling skills.

  • A background and interest in education would be an advantage.

  • Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

  • Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

  • Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

  • Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

  • Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

  • £37,306 per annum (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. OTE £40,000.  

  • Full-time. 

  • 28 days paid holiday per year (plus bank holidays).

  • Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

  • Full UK driving licence and access to a car is essential.

  • All travel expenses covered.

  • Candidate must be based in the London region.

  • Home based with some travel to schools and colleges in London, Essex and Suffolk. 

  • Start date: no later than w/c 2nd September 2024. .

  • To discuss any details about the role before applying, please contact Mhairi (details on our website)

  • We can only consider candidates who have the right to work in the UK.

Application process

  • Deadline: 10:00AM (BST) on Monday 1st July 2024.

  • Stage 1: Application form (~1 hour) ✍️

  • Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i. Why do you want to work at Unifrog? (250 words)

ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

iii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

  • Stage 2: Phone task (15 minutes) ��

  • A short role play task over the phone. We will schedule these tasks throughout the application window.

  • Stage 3: Video call interview (1 hour) ��

  • Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

  • Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

  • Video call interviews will be held on w/c 8th July 2024.

  • Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

  • Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring

Inclusion and diversity at Unifrog

  • Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

  • As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

  • To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

  • To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Posted by
Unifrog Education Ltd View profile Company size Size: 1 - 5
Posted on: 13 June 2024
Closing date: 01 July 2024 at 10:00
Tags: Business Development