Head of supporter experience jobs
Contract: Permanent (37.5 hours per week)
Salary: £61,680 - £73,378 per annum (London)
Closing Date: Friday 28th November
Interviews will be held w/c Monday 1st December
Please note, we may close this advert early if we receive a high volume of applications.
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Head of Data Analytics and Evaluation to lead our Data and Analytics Team based in London.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 15,000 young people each year.
About the role
As Head of Data Analytics and Evaluation, you will lead the development and delivery of a comprehensive data strategy, embedding data-informed decision-making across all levels of the organisation. You’ll ensure robust systems, insightful analytics, and effective evaluation frameworks underpin our mission to end youth homelessness by 2037. Working collaboratively with Technology, Compliance, Programme Management, and other key functions, you’ll align our digital platforms and data capabilities with organisational needs—empowering colleagues with timely, actionable insights and championing ethical, innovative use of data and AI. You’ll play a pivotal role in business and digital transformation, ensuring our impact is clearly demonstrated and communicated to all stakeholders.
Hybrid Working
Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.
About you
- You have significant experience leading data, analytics, or evaluation teams in complex organisations.
- You possess advanced skills in Microsoft platforms (including Power BI and Fabric) and digital ecosystems.
- You are adept at developing and delivering data strategies and digital transformation projects.
- You demonstrate strong leadership, collaboration, and stakeholder engagement skills.
- You have a deep understanding of AI use cases, risks, and ethical considerations.
- You are skilled in business case development, budget management, and resource planning.
What you’ll be doing
- Developing and implementing a data strategy that enables data-informed decision-making at all levels, ensuring it is integrated into organisational planning and drives continuous improvement. You’ll monitor and report on data maturity, supporting teams to use data effectively.
- Providing accessible, timely, and relevant analytics and reporting to support programme delivery and organisational learning. You’ll ensure performance dashboards and self-service reporting tools are widely adopted and valued by stakeholders.
- Leading the design and delivery of rigorous evaluation frameworks, ensuring the impact of our programmes is demonstrable and well-communicated. You’ll produce and disseminate impact reports, using evaluation findings to inform ongoing improvement.
- Managing and developing a high-performing Data Analytics and Evaluation team, promoting a culture of collaboration, continuous learning, and alignment with our organisational values. You’ll oversee business planning, budgeting, and resource allocation for the team, to ensure effective delivery of objectives.
Why join Centrepoint?
In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people based on their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don’t miss out on this fantastic opportunity to join our team as a Head of Data Analytics and Evaluation click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Team: Legacies & In Memory
Location: Remotely, UK
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £70,004.60 per annum
Contract: Permanent
Cats Protection are the UK’s largest cat welfare charity, and we’re seeking an ambitious, knowledgeable and compassionate individual to lead our successful legacy and in memory fundraising programme
Will you join us and make life better for cats?
Responsibilities of our Head of Legacy Giving:
- Our Head of Legacy Giving is responsible for Cats Protection’s largest charitable income stream, leading our Legacy Marketing, Legacy Administration and In Memory teams as we seek to delivery exemplary fundraising programmes raising upwards of £50m a year – around half of the cats we help are cared for thanks to this work.
- With ambitions to continue growing the income we receive from Legacy and In Memory giving, our Head of Legacy Giving is responsible for shaping the long-term strategy to deliver this growth and overseeing the implementation of activity across the organisation that maximises the scale and value of current and future support.
- Underpinning this transformation is a responsibility for the role to lead our medium and long-term legacy modelling, inspire and develop our high performing teams, and collaborate with an array of internal stakeholders and key external partners.
- The role is also a member of our Marketing and Income Generation (MIG) directorate leadership team, as part of a unified leadership group that has shared accountability and strategic responsibility for the organisation’s collective income generation performance.
About the Legacy and In Memory department:
- The department sits within our Individual Giving and Legacies business area of the Marketing & Income Generation Directorate
- There are four broad areas of expertise and delivery within the department – legacy marketing, legacy administration, in memory fundraising, and local legacy and in memory giving – with 16 individuals making up the teams.
- The teams are responsible for fundraising programmes that cover traditional legacy giving, Free Wills, our Cat Guardians service and In Memory giving for both people and cats.
What we’re looking for in our Head of Legacy Giving:
- Proven experience in a senior charitable legacy fundraising and direct marketing role
- Experience of leading and managing multiple teams working together to deliver ambitious targets, overcome challenges and achieve measurable impact in a remote working environment
- Proven track record of strategic development, planning and implementation
- Experience of commissioning and managing external agencies and consultants
- Experience of managing significant income and expenditure budgets
- Experience of providing impactful management information and reports to internal stakeholders on legacy income and key KPIs
- Knowledge of Chartered Institute of Fundraising codes of practice, sector regulation and compliance, and data protection legislation
What we can offer you:
- Range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 30th November 2025
Virtual interview date: Week commencing 8th December 2025
Applications may close before the deadline, so please apply early to avoid disappointment.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Making a better life for cats, because life is better with cats
Are you ready to lead transformational growth in public fundraising?
We’re seeking an inspiring and strategic leader to join our senior team as Head of Public Fundraising. This is a pivotal role, reporting to the Director of Income Generation & Engagement, where you’ll shape the future of our fundraising programmes and deliver ambitious income targets through a high-performing team.
You’ll oversee a diverse portfolio—Community Fundraising, Events, Legacies, Individual Giving, Trading—and lead our Supporter Care team. With 27 talented colleagues (including four direct reports), you’ll drive innovation, champion collaboration, and ensure an exceptional supporter experience.
Why join us?
- Be part of a senior leadership team shaping organisational strategy and culture.
- Lead a dynamic team through an exciting period of growth and change.
- Drive investment and innovation across multiple fundraising streams to maximise impact.
About You
· Proven senior leadership: Extensive experience operating at Head of Department level, successfully leading high-performing public fundraising teams to deliver income exceeding £7 million, while driving organisational growth and innovation.
· Strategic income generation expertise: Demonstrated ability to design and implement sustainable growth strategies across Individual Giving, Legacy, and Events, incorporating innovative approaches to maximise supporter engagement and lifetime value.
· Supporter-centric approach: Skilled in developing strategies that elevate engagement and deliver exceptional supporter experiences, leveraging audience insight and relationship management to increase acquisition, conversion, and retention.
· Financial and operational expertise: Strong track record in setting budgets, forecasting income, and producing performance reports for senior leadership and trustees, ensuring data-driven decision-making and accountability.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
· Courage
· Compassion
· Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.
How to apply
- You can download the Job Description and Person Specification on our website for full details of the role. If you have any questions about this role that we’ve not answered, please get in touch with Julie Roberts (contact details are on our website).
- To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.
- You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
- The interviews will be held in our London office, Queen Elizabeth House, 4 St Dunstan’s Hill, London EC3R 8AD.
- The first-round interviews will be on the 9th and 10th December 2025
- The second-round interviews will be on the 16th and 17th December 2025.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.
The client requests no contact from agencies or media sales.
Interviews: 3rd December (1st stage) 8th or 9th December (2nd Stage - TBC)
To learn more about this role, or to apply, please click 'apply' to be directed to our website.
The King’s Trust is celebrating 50 years of empowering young people to build brighter futures, and as our Head of Partnerships in Wales, you’ll be at the heart of that mission. Based in Cardiff, you’ll lead our efforts to unlock new funding and partnerships that transform young lives across the country. From Neath Port Talbot to Wrexham, you’ll bring people, businesses and government together to ensure opportunities reach the young people who need them most.
You’ll drive a fundraising portfolio worth over £1 million, inspiring your team and shaping long-term, sustainable relationships with partners across government, philanthropy, corporate and public sectors. With your strategic insight and entrepreneurial energy, you’ll help us secure investment that fuels life-changing programmes in education, employability, enterprise and wellbeing.
This is an exciting moment to join The King’s Trust. As we mark our 50th year, we’re looking ahead to the next generation, and we need a bold, collaborative leader who can amplify our impact across Wales. If you’re passionate about youth opportunity and have the skills to drive transformational partnerships, we’d love to hear from you.
We also know that great leadership comes in many forms, so if you’re looking to balance impact with flexibility, we’re happy to consider a four-day working week for the right candidate.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Head of Partnerships - Wales?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Head of Partnerships - Wales!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3717
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Protect is looking for a legally trained and excellent manager to oversee the work of our advice team. Our team of 8-10 advisers deals with over 3,000 new cases every year, offering telephone advice on legal rights and how people can raise or escalate whistleblowing concerns safely and effectively. Protect is the leading UK authority in whistleblowing, having over 30 years of expertise advising whistleblowers and providing best practice guidance to employers. We want people to speak up when they witness wrongdoing or risks at work, and our advice on how to whistleblow effectively can stop harm.
You will lead and manage a team of advisers, ensuring that Protect provides expert, accessible and timely support to whistleblowers at a time of increasing demand for free advice. You will oversee the recruitment and training of the team, developing resilient and expert advisers while protecting their wellbeing. You will be proficient in case management systems, have excellent organisational skills, and play a strategic role in developing the service, including by providing case analysis and data for our training and policy functions and advocacy on behalf of our callers.
If you’re interested in helping people speak up in the public interest, we want to hear from you.
The client requests no contact from agencies or media sales.
Job title: Head of Fundraising and Communications
Salary: £45,000–£52,000 per year (starting salary typically at £45,000 with progression based on performance and experience.)
Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-5 days per week, depending on business need. We cannot offer fixed days at home).
Contract: Permanent
Hours: 35 hours per week
Reporting to: CEO
Direct Reports: Fundraising Manager, Senior Campaigns Manager
Indirect Reports: Communications Officer
Job Description
About the role
The Head of Fundraising and Communications will lead the development and delivery of a systematic, data-driven, and project-managed approach to fundraising and communications — driving sustainable income growth and raising the charity’s profile and influence.
As the charity’s strategic lead for fundraising, they will shape and expand our income streams, strengthen systems and processes, and build a high-performing team to help us reach more young people with our vital work. They will also lead on external communications and storytelling, ensuring our narrative is compelling, consistent, and rooted in the powerful impact of our programmes.
While this role will oversee a team of three, the postholder will be hands-on and deeply involved in the systems and practices they implement, ensuring excellence in both strategy and delivery.
This newly created role is a key position on the Senior Leadership Team, working closely with the CEO, Deputy CEO, and Head of Programmes to deliver The Ben Kinsella Trust’s vision and strategy.
As part of a small charity making a big impact, you will play a central role in ensuring Ben’s legacy continues to educate, empower, and inspire thousands more young people across London and beyond.
Key Responsibilities
Fundraising
- Provide strategic leadership and direction for all fundraising activity, ensuring a systematic and dependable approach to income generation.
- Develop and deliver a long-term fundraising strategy that supports sustainable growth and diversification across grants & trusts, corporate donors, major donors, individual giving and community fundraising.
- Build and manage relationships with key funders and donors, working with the CEO and Fundraising Manager to cultivate and steward major partnerships.
- Maintain oversight and final sign-off of major and high-value funding applications to grants & trusts, corporate donors and major donors, ensuring they are well-structured, hold a compelling narrative, and are of the highest quality.
- Implement systems, processes, and KPIs to monitor performance, track pipelines, and drive continuous improvement.
- Provide strategic fundraising insight and reporting to the Senior Leadership Team and Board.
Senior Leadership Team
- Play a full and active role as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and culture.
- Introduce and refine systems, processes, and workflows to improve efficiency and collaboration across departments.
- Support strategic planning and financial forecasting, particularly in relation to income generation and communications activity.
Communications and Marketing
- Develop and implement a comprehensive external communications strategy, providing strategic leadership communications and campaigns and ensuring alignment with the charity’s mission and priorities.
- Shape and oversee the charity’s external narrative, ensuring our storytelling is compelling, consistent, and rooted in impact.
- Manage the charity’s media, PR, and brand activity, ensuring all communications uphold high standards and strengthen the charity’s reputation.
- Lead the charity’s digital presence, including website, social media, paid advertising and online campaigns, to grow awareness and engagement.
- Lead the creation of high-quality marketing materials and publications to support fundraising, advocacy, and service delivery.
- Use data and insight to evaluate effectiveness and inform future strategy.
Finance
- Responsible for the Fundraising and Communications budget and any related contracted services budgets, and any relevant restricted funds.
Person Specification
We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence and develop our working practice. We recognise the value a diverse workforce brings to a small charity, and we are especially keen for people currently underrepresented in our charity and the wider sector to apply.
While we’re looking for candidates with the skills and experience listed, we know no one is perfect in every area. If you meet some of the criteria, we’d still really love to hear from you. Please feel free to reach out for a friendly chat about the role and your application.
Experience
- Experience in a senior fundraising role, with a track record of developing and delivering successful income generation strategies.
- Demonstrable experience in managing and overseeing complex fundraising applications across a variety of funders or for a broad and diverse funder base
- Leadership and team management experience, with the ability to motivate and develop others.
- Experience managing budgets and working closely with finance colleagues on planning and forecasting.
- Experience in leading or collaborating on communications and PR activity within a charity or campaigning organisation.
- Experience of working with a Board of Trustees or senior leadership team on organisational growth and strategy.
Skills and Knowledge
- Written communication and editing skills, with the ability to create clear and accessible content across fundraising, communications, and public statements
- A storyteller who can translate data and impact into emotionally compelling narratives that inspire support.
- Organised, systematic, and process-oriented; able to design and manage effective systems, project management, pipeline tracking, and reporting.
- Project management skills, ability to balance multiple priorities and deadlines with a calm and methodical approach.
- Confident in the use of a variety of digital and cloud systems to track performance and inform strategy.
- Familiarity with issues relating to youth violence, education, or social justice.
- An understanding of knife crime, youth violence, and other key current issues affecting young people.
- Ability to work independently, with initiative, and manage multiple priorities and projects effectively.
Key Attributes and Values
- Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
- Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
- Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice
- Strategic thinker with leadership presence – able to set direction, make informed decisions, and inspire confidence across the organisation.
- Collaborative and influential – builds effective working relationships internally and externally, fostering teamwork and partnerships.
- Resilient and adaptable – able to navigate challenges, manage multiple priorities, and maintain focus under pressure.
Benefits
- Flexible working opportunities where possible
- 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
- Contributory pension scheme
- Cycle to work scheme with the Green Commute Initiative
- Personal development opportunities
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
Brief role description
The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for the delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.
Interested? Want to know more about the Charity? Check out our website
Eager to know more about the role? Have a look at the Job Description attached
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday 16 December 2025.
Got questions about the role? Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


About the role
We are recruiting for a Head of Supporter Experience and Optimisation to join on a permanent contract. This is newly created role and will be home-based, working full-time, 35 hours per week, with occasional travel required for team and stakeholder meetings and events.
The last few years have seen unprecedented growth in the public profile of dementia, driven in part by the growing size, impact and ambition of Alzheimer’s Society - the UK’s leading dementia charity. We now need to ensure that everyone who needs dementia support today can access it, while improving our ability to attract, engage and retain the donors, volunteers and campaigners who so generously give money, time and voice to deliver enduring change.
As Head of Supporter Experience and Optimisation you will lead the strategic alignment and continuous improvement of how we deliver for our supporters (donors, campaigners, volunteers), transforming how we work across the Income and Engagement directorate. You will bring together our critical enabling functions focused on performance, planning and reporting; supporter experience delivery and improvement; administration and people development. We are looking for you to drive a joined-up approach to transformation that enhances both internal effectiveness and external impact.
You’ll champion a seamless, meaningful supporter journey, ensuring every interaction reflects our values and strengthens engagement, with a clear focus on improving the end-to-end supporter experience. You’ll embed a culture of insight-led decision making, collaboration, accountability, operational excellence and learning, ensuring our people are empowered to thrive and deliver their best to help end the devastation of dementia.
At all times, you’ll act as a passionate, articulate champion of the importance of our supporter’s experience. You will be a key stakeholder and build strong relationships across the Society, ensuring processes, systems and tools are developed with the ultimate goal of always improving the experience of all our supporters.
We have provisionally scheduled the first stage of interviews for this role to take place on Thursday 11th and Friday 12th December.
There will be a Q&A webinar for this role taking place on 18th November 4pm - 5pm where you will be able to anonymously ask questions about the role and team. To request an invitation to the webinar, please email [email protected]
About you
We are looking for a dynamic leader with exceptional people skills and a proven ability to inspire, motivate, and develop high performing teams.
Joining us, you’ll have experience in developing and implementing strategies spanning a variety of functions with variable short and long-term goals. You’ll have a deep understanding of the drivers behind supporter / customer loyalty to an organisation or cause with experience using data, insight, and experimentation to test and refine supporter / customer experiences.
Crucially, you’ll be able to adopt a holistic and collaborative approach, and you’ll have the project management and planning experience required to drive change, optimise processes and assess their impact across our directorate. You’ll embody our value of being ‘determined to make a difference’ with a proactive, adaptable and pragmatic, solutions-focused approach to making improvements. You’ll be able to build positive relationships, influence key stakeholders and use your communication and leadership skills to manage and motivate cross-functional teams.
You don’t need to have a background in the charity sector, and you may or may not have a connection to dementia. We welcome applications from anyone who feels they have relevant, transferrable skills that will enable you to succeed in this role. We hope the Society’s purpose and ambition resonates with you, and you’ll be motivated to help develop and optimise our processes and systems to ensure a brilliant experience for all our supporters.
What you’ll focus on:
- Developing and delivering a transformation roadmap for the Income and Engagement directorate that aligns with directorate and Society priorities, with a clear focus on improving all touch points of a supporter experience.
- Championing a supporter-first mindset across all teams, ensuring that every process and interaction is designed to enhance supporter satisfaction and loyalty.
- Using insight and feedback to identify opportunities for continuous improvement and innovation, driving a culture of marginal gains and agility across Income and Engagement.
- Overseeing the ongoing development, improvement and implementation of robust performance frameworks, enabling clear planning, tracking, and reporting of impact of activity across Income and Engagement.
- Building and fostering strong relationships across the Society to ensure alignment and buy-in for transformation initiatives that improve the supporters experience and our operational excellence.
- Fostering a collaborative, inclusive, and high-performing team culture that supports innovation and growth.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Head of External Engagement
Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.
As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.
Key responsibilities include:
• To lead, manage and report on the work of the External Engagement team.
• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.
• To oversee delivery of our first ever Fundraising Strategy.
• To be the charity’s principal Press Officer, and to support the Chief Executive
• as the charity’s principal spokesperson.
• To oversee the charity’s growing programme of events.
If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!
Clergy Support Trust is the largest charity focused on the wellbeing of Anglican clergy and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Head of Trusts & Foundations – Bloomsbury Football Foundation | London
700,000 young people in London are growing up in poverty, facing inactivity and mental health crises. At Bloomsbury Football Foundation, we’re using football to help tackle these challenges and build resilient, connected communities – already reaching over 6,200 children every week.
We’ve grown fundraised income from £0.75m to £3.5m in three years – and now we’re aiming for £8m by 2028. Trusts & Foundations is our biggest income stream, and we’re looking for a first-rate fundraiser to take it to the next level.
As Senior Head of Trusts & Foundations, you will:
- Lead and grow our £2m+ trusts portfolio
- Write outstanding bids and reports that inspire multi-year, high-value commitments
- Manage and mentor two bright trust fundraisers
- Work with our Director of Fundraising and CEO to secure transformational grants
- Harness AI innovation to boost the pace and quality of our work
We’re looking for someone with a proven track record of winning major multi-year grants (six- and seven-figure), exceptional writing skills, and the ambition to help make Bloomsbury the UK’s most effective fundraising team.
Salary: £58,000–£90,000 (or £42,000–£55,000 for a ‘Head of’ level candidate)
Location: Camden, London (with great staff perks, socials, and match tickets)
Full job description available at Bloomsbury Football Careers page.
Use the power of football to improve mental & physical wellbeing, foster cohesion & build life skills to give young people the best chance to succeed



The client requests no contact from agencies or media sales.
Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager
Be the first voice of Railway Children.
We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.
You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.
Key Responsibilities:
- Manage supporter queries via inbox, phone and social media
- Send thank-you messages and fulfilment communications
- Maintain accurate supporter records (Donorflex)
- Support digital campaigns, website updates and online shop
- Assist with events, appeals and seasonal campaigns
- Build emails and social posts; monitor Facebook ads
- Keep marketing materials and templates up to date
What You’ll Bring:
- Excellent communication and customer service skills
- Strong admin and digital skills
- A proactive, team-focused attitude
- Passion for making a difference
Why Join Us?
At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.
Join us and help us ensure we deliver the best supporter experience.
A world where every child can thrive away from a life on the streets.
The client requests no contact from agencies or media sales.
This newly created role offers a unique opportunity to shape a positive, inclusive, and engaging workplace culture. You'll be an experienced, values-led HR professional who thrives in a role that blends strategic thinking with hands-on operational support—building trust, strengthening policies, and empowering staff across the organisation.
About us
We are the leading charity led by, run by, and working for disabled people. Our mission is to create a society where everyone can participate equally. We champion lived experience, challenge inequality, and co-create solutions that work.
About the role
We’re looking for an experienced, values-led Head of People to lead our HR and volunteering functionsand shape a positive, inclusive, and engaging workplace culture. You’ll report to the Chief Executive and work closely with our leadership team and trustees to deliver a people strategy rooted in lived experience, equality, and co-production.
This stand alone role will support our people strategy and HR operations including employee engagement, compliance, and workplace culture. You’ll lead on policy development, training, health and safety, and inclusive workplace practices, ensuring our people practices reflect our values and the diverse access needs of our team. You will be comfortable in providing hands on advice and support alongside progressing strategic projects.
We’re looking for someone who brings HR expertise, inclusive leadership, and a commitment to co-production. You’ll be adaptable, solutions-focused, and comfortable navigating change in a dynamic charity environment,
Following a period of outsourced HR, this newly created role is an exciting opportunity for you to help lead transformational change at a time of real ambition and momentum.
Disability Rights UK is the UK’s leading Disabled People's Organisation (DPO) led by, run by, and working for Disabled people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a big-picture thinker with a passion for digital communication and audience engagement? Do you thrive on leading creative teams and shaping campaigns that make a lasting impact?
We’re looking for an experienced, strategic marketing leader to join UCB as our new Head of Marketing and Digital. This is a senior role, leading a talented and enthusiastic team responsible for all of UCB’s marketing and promotional output – across print, digital, broadcast and social media.
You’ll bring a sharp eye for digital trends, be confident in overseeing website development, print and digital communications and have a track record of delivering strong, multi-channel campaigns. Your leadership will help us grow our audiences, increase awareness of UCB’s ministry, and keep us connected to our supporters in meaningful and measurable ways.
You'll work closely with the Director of Communications and colleagues across UCB to deliver clear, consistent messaging and creative campaigns that reflect UCB’s mission and values.
The essentials:
- A strong background in marketing and communications – ideally in both digital and print.
- Confidence leading strategy, campaigns, and people.
- A good grasp of digital marketing tools and platforms.
- Excellent communication and organisational skills.
- A heart for UCB’s mission and Christian ethos.
Location: United Christian Broadcasters Ltd., Broadcasting Centre, Hanchurch Lane, Stoke on Trent ST4 8RY (with the flexibility to work from home up to 40% of the time)
Closing date for applications: - Monday 15th December 2025 – noon. We reserve the right to close this early should we attract the right candidate.
Salary: £45,000 per annum. Plus staff benefits that include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
For an application form and job description please follow the link to our website
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
The client requests no contact from agencies or media sales.
Brief role description:
Reporting to the Chief Executive Officer, this role is responsible for what happens in our parks and open spaces on Saturday and Sunday mornings, for the community of volunteers who make this happen and for how we support participants and event teams with their requests and queries.
This role oversees all aspects of delivering and supporting parkrun events across the world, collaborating with global colleagues to ensure that parkrun events continue to be delivered in line with our principles of simple, scalable, sustainable and our promise that they will be free, for everyone, forever.
This role will also have oversight of the effective delivery of our volunteer strategy and will ensure that our volunteer community and ambassador networks global continue to grow, diversify and thrive.
Also overseeing the Support team who manage event risk assessments and respond to range queries, the successful candidate will be responsive to the learnings from the Support team and translate them into new policy or practice.
Finally, as a member of the SLT this role will help shape and deliver parkrun’s global strategy, championing event delivery and leading cross functional projects.
Main responsibilities:
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Sets overall global strategy for event delivery, ensuring that parkrun events are not only safe and accessible, but the barriers to event delivery are minimised and the parkrun event delivery model remains simple, scalable, and sustainable. This includes:
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Working with the divisional event delivery leads to ensure best practice is developed, balancing local context and global direction
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Ensuring that divisional event delivery teams are appropriately recording, classifying, actioning, and monitoring event-related incidents
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Responsibility for operational of the critical incident line, staff and volunteer rostering and training
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Monitoring critical medical incidents and maximising the safety of participants through proactively reviewing practices and policies
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Responsibility for creating and maintaining global event delivery guidance, policies and procedures, as well as ensuring that guidance is shared appropriately and that event team adherence is monitored.
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Working with the Global Volunteering Lead to:
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To oversee the implementation of parkrun’s global volunteering strategy, and to ensure that volunteering is valued, celebrated and supported as a form of participation
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Provide internal thought leadership to drive the delivery of a cohesive approach and voice for volunteering activities across our global organisation
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Drive forward effective digital and in-person volunteer engagement and high quality support, training and development
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Oversee volunteer associated policies and procedures
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Engage with external stakeholders in the volunteering space to ensure parkrun offers best practice in volunteer engagement.
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Working with the Global Head of Support to:
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Develop and execute a comprehensive support strategy that enhances our relationship with our community
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Oversee the event risk assessment process
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Continuously assess and enhance support processes to meet evolving needs of the parkrun community
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Collaborate across the organisation to ensure seamless integration of support services into the overall parkrun ecosystem
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Monitor performance metrics and identify areas for improvement.
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Desirable Experience:
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Track record of setting an operational strategy, aligning teams to organisational goals and delivering measurable results
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Skilled in leading and motivating international teams remotely, with a strong appreciation for cultural diversity and inclusive collaboration
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Working in an organisation with a strong volunteering ethos and experience of volunteer management
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Managing delivery of community events at scale
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Experience of customer service or support desk models and delivery, incident management and complaints
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Leveraging technology to find efficiencies in operational processes
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Demonstrated strength in influencing and uniting others around shared goals, fostering collaboration and commitment across teams and cultures without direct line management
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A deep understanding of parkrun’s operating model.
Relevant skills and behaviours:
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A purpose-driven leader who aligns with parkrun values
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Strong and effective relationship builder and communicator - able to collaborate with our communities and colleagues across the globe
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Forward thinking and willing to lean into big challenges - balancing the global growth of parkrun with the resulting pressure on the operating model
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Able to embed an innovation as usual mindset and find efficiencies in the event delivery model without losing impact
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A creative thinking who is prepared to explore new initiative and event formats as we continue to scale
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A natural collaborator who can work effectively across teams including with Safeguarding, People and Culture, Health & Inclusion, Digital and Commercial
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A considered yet decisive individual who is authentic yet inspiring and can see the detail and the big picture.
Expectations of a line managers at parkrun:
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Will have regular 1:1s with direct reports.
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Will set objectives for direct reports / team.
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Will provide regular feedback and developmental guidance.
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Will plan teams’ workload and availability.
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Will play a role in recruitment and selection and work with the People & Culture team to understand the roles required.
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Will cascade messages to the team as appropriate.
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Will be able to assign responsibilities and authority to the right employees, taking their interests, ambitions, development and competency into account.
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Will deliver any disciplinary sanctions in line with our policies and processes.
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Will provide support for team members and promote health and wellbeing at work.
parkrun Limited is the company responsible for delivering parkrun in the UK.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.
We are looking for a modern people leader who will bring fresh thinking and inspire trust across the organisation; a forward -thinking person who will model the standards of behaviour expected from employees and effectively challenge any employee behaviour that falls below these standards. You will be a confident communicator and decision-maker with the ability to respond quickly and effectively to employee issues.
You will be part of the Senior Leadership Team and will have significant involvement in the development of the Trust across all areas, including future workforce development and organisational transformation.
Working closely with the Chief Executive you will be the trusted deputy in their absence, making key decisions relating to all aspects of the organisation’s operations and providing a consistent leadership approach that reflects our organisational values.
To be shortlisted for this role we require an application form to be completed and submitted.
To apply for the role, please click the button to be redirected to our website.
The client requests no contact from agencies or media sales.