Head of supporter experience jobs

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members and Staff.

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding laws

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 1st March 2026

Interview Date – First Round Interviews scheduled for 18/19th March 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Zoe’s Place is seeking a Head of Fundraising to lead our team of fantastic fundraisers at the Middlesbrough Hospice. This position presents an excellent opportunity to join the Charity during a pivotal period in its development.

Zoe’s Place is unique, we are the only baby specific Hospices in the U.K., with hospices located in Middlesbrough and Coventry and strive to promote and maintain our commitment to the local communities in each area.

We’re incredibly proud of our hospices. We provide palliative, respite and end of life care to children aged 0 – 5 years old with life-limiting or life-threatening conditions.  With our team of specialist nurses offering 24-7 care and support, we’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.

The primary purpose of this position is to lead and manage the fundraising team, supporting income generation to successfully meet annual objectives. The individual in this role will oversee the strategic planning and execution of all fundraising initiatives at our Middlesbrough Hospice.  

The successful candidate for this position will demonstrate confidence, compassion, ambition, and strong organisational skills, along with the capacity for creative and strategic thinking. They should possess a genuine passion for their work, excel in independent tasks with minimal supervision, and have the ability to influence, motivate, and persuade others effectively.

Due to the nature of the position the post holder may need to work unsocial hours to meet the needs of the role.

Additional benefits:

• 5% salary employer pension contribution p/a.
• 27 days annual leave plus all statutory English bank holidays.
• Hospice closure between Christmas and New Year (annual leave allowance must be used).
• Mileage paid at 45p per mile for business miles.
• Free, on-site parking.
• Employee assistance programme and free counselling for employees and their family members (limited availability).
• Death in service benefit after six months of service.

Lighthouse, Poole is seeking an exceptional and experienced Head of Development to play a pivotal role in shaping the future of one of the UK’s largest and most ambitious regional arts centres. 

This is a senior leadership position for a dynamic fundraiser with a strong track record of securing income from a wide range of sources, including major donors, trusts and foundations, and corporate partnerships. You will be passionate about the power and impact of the arts and confident in championing Lighthouse’s vision to supporters, partners and stakeholders at the highest level. 

Building on the significant success of the Development team to date, you will lead the delivery of an established and ambitious fundraising strategy, ensuring the charity meets challenging financial targets that underpin its long-term sustainability and strategic ambitions. 

As a confident and persuasive communicator, you will build trusted relationships both internally and externally, inspiring colleagues, donors and partners alike.

Managing and developing a small team, the Head of Development is a key member of Lighthouse’s senior management team, contributing strategically to the organisation’s overall leadership and future direction. 

Salary: £55,000.00 Full-time permanent. (part time considered) 

Closing date: Monday 9th March 12 noon.

1st Interview 20th March (online), 2nd Interview 27th March (in person). 

This is an exciting and challenging opportunity for a senior fundraiser / income-generation specialist with the ambition to grow and diversify our income streams sustainably. As a member of the Senior Leadership Team, you will bring strategic planning and action to the income generation work needed to ensure that the charity can continue delivering, and increase the reach of, its life-changing support to Asylum Seeker and Refugee communities in and around Derby.

Key Skills and Attributes we’re looking for: 

• Demonstrable experience of significant income growth in a large charity through grants, tenders and/or major donors with pipeline development.
• Experience of motivating and inspiring team members to achieve high, sustainable performance in fundraising and communications.  
• Collaborative and skilled at working cross organisationally and building strong internal relationships.
• A proactive networker with the ability to work in true partnership with local organisations, including faith groups, corporate, local government and national funding partners, inclusive of major donors.
• Provides strategic leadership across the organisation, working jointly with the Chief Executive and Trustees to embed the charity’s ethos and values.

Operational responsibilities:

Income generation and external partnerships

• Hold overall accountability for income generation across trusts and foundations, statutory funding, corporate partnerships, major donors and community fundraising.
• Developer and deliver a statutory fundraising strategy to maximise income from government, NHS, lottery and public sector funders.
• Lead and write high-quality funding bids, working closely with the Senior Leadership Team and operational teams to shape compelling programme proposals.
• Oversee the management of the charity's current grant portfolio; ensuring grant applications and reports are delivered on time and in accordance with internal processes.
• Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in all fundraising and communication activity.

Leadership

• Provide inclusive, ambitious and supportive leadership to the Fundraising team, encouraging a culture of high performance, collaboration and learning.
• Champion strong collaboration between fundraising and other areas of the charity.
• Model Upbeat Communities values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.
• Actively contribute as a member of the Senior Leadership Team, supporting organisational leadership and decision-making beyond fundraising.

· Provide clear, accurate and timely reporting to the CEO, and Board of Trustees, attending meetings as required.

Strategy & Development

• Working closely with the CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term partnerships.
• Contribute income generation expertise to support the execution of the charity’s strategic plan.
• Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.
• Ensure fundraising propositions are compelling, evidence-led and clearly connected to Upbeat Communities impact, working closely with the Head of Delivery to reflect operational reality and participant need.
• Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.

· Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.

Networking & Partnerships

• Build and maintain strong strategic partnerships across statutory, community and private sectors, strengthening the profile and reach of the charity.
• Represent the organisation at networking events, conferences generating leads and expanding income opportunities
• Support the development of a joined-up Corporate Social Responsibility (CSR) offer, positioning Upbeat Communities as a key partner for corporate engagement.

Foundational Values

• Excels in emotional intelligence, building deep connections and mentoring others in emotional awareness.
• Embodies compassion in action, inspiring others to create a culture of care and community impact.
• Drives a culture of learning and excellence, mentoring others and integrating innovative ideas into practice.
• Leads with empowerment, creating opportunities and mentoring others to take ownership of their actions.

Person Specification:

Role Specific Competencies

• Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth in a large charity.
• Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.
• Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.
• Experience managing senior fundraisers or managers with responsibility for discrete income streams.
• Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.
• Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.
• Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.
• Experience working effectively across an organisation and with senior leadership teams.
• Strong project management skills and ability to prioritise in a fast-paced environment.
• Sound knowledge of GDPR and the Charity Code of Fundraising Practice.

The Biochemical Society are seeking a Head of Sales and Licensing, on a 2-year Fixed Term contract on a part time basis (0.6 FTE), to support the Biochemical Society Publishing and Sales functions.

The Head of Sales and Licensing will lead in the delivery of commercial activities across the publishing function, ensuring delivery against key performance indicators, organisational strategic objectives and financial targets; while working collaboratively with the Publishing team to implement and deliver strategies across the Publishing revenue streams.

The post-holder will oversee the sales pipeline, reporting information to the PPL Board (quarterly basis minimum) to develop, maintain and increase recurring revenue streams, ensuring that revenue targets are met or exceeded, and perform long-term modelling and identifying new sales opportunities to support strategic decision making.

In this role, knowledge of market that could impact performance and income forecasts, pricing and retention of customers, and support ongoing collaboration to ensure content and commercial aspects are working together to drive growth in sales, usage and content opportunities..

Suitable candidates will have experience working collaboratively across organisational functions and external operations, knowledge of diverse and changing clientele needs and have excellent communication and negotiation skills.

For more information about the organisation, please visit our website.

Here is some information on our Benefits package.

Closing date: 27th February 2026

Only shortlisted candidates will be contacted.

Please note that this role is home-based and as such interviews will be virtual.

“We are interested in every candidate who is eligible to work in the United Kingdom. However, we are not able to sponsor visas.”

Please send a CV and covering letter. It is important that you DO NOT include your Personal Information i.e. name and contact details in your CV or Cover Letter. This is because the Society is committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer a range of family friendly, inclusive employment policies to support staff from different backgrounds.

The Society takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

Please note that due to limited resources it is not possible for the Society to acknowledge receipt of applications. If you do not hear from us within two weeks of the closing date, please assume that your application has been unsuccessful on this occasion.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

We’re excited to be creating a new Head of People role to support the next phase of our charity’s development. The role provides strategic leadership, expert input and operational oversight of CoppaFeel!’s people, culture and employment practices, aligned with organisational strategy, values and governance.

Blending strategic leadership with hands-on delivery, the role operates with professional autonomy within the People remit and works in close partnership with the Director of Operations, who retains overall accountability. You will support senior leaders, strengthen organisational culture and ensure people practices are consistent, inclusive and effective as the organisation evolves.

This role sits within the Operations Department, reports into the Director of Operations and line manages the HR Manager. This is a hybrid role, with two days per week in our London office. The role is full-time but will consider part-time.

Duties and Responsibilities 

The responsibilities below set out the primary scope of the role, but are not an exhaustive list. The successful candidate will have the flexibility to shape future needs, build capacity and respond to organisational growth. 

• Develop, implement and deliver CoppaFeel!’s People Strategy to support organisational priorities, providing expert input into strategic decision making and organisational planning.
• Lead strategic workforce planning including succession planning  to identify and plan for  the charity’s future .
• Establish, monitor and report on key people metrics and performance indicators, using data and insight to evaluate effectiveness, inform continuous improvement and support evidence based decision making for the Leadership team,  SMT and , where appropriate, Trustees.
• Define, monitor and be accountable for the effectiveness of all people related functions, including recruitment and inclusion, retention, engagement, leadership capability and overall employee experience.
• Act as a trusted adviser to the Senior Leadership Team and senior managers, providing expert guidance and organisational insight informed by feedback from across the organisation.
• Fulfill the responsibilities of a Head of Department, including accountability for delivery and outcomes, role modelling CoppaFeel!’s leadership behaviours and contributing to effective organisational decision making.
• Act as senior lead for complex employee relations issues and provide expert guidance on best practice.
• Develop and coach managers and leaders across the organisation to embed a culture of high performance and accountability. 
• Ensure HR practices are consistent, equitable and legally compliant.
• Maintain, develop , implement and communicate People Policies, processes and systems,  ensuring clarity and accessibility for all staff.
• Ensure compliance with UK employment law, GDPR and safeguarding requirements.
• Support the Director of Operations in managing people related risk, and reporting, contributing to SMT, CEO and Trustee level oversight as required.
• Promote and embed diversity and inclusion across policies, employee relations, recruitment , culture, and staff experience..
• Line manage and support the HR Manager, fostering their continued development. 
• Oversee the pay and grading framework, ensuring fairness, consistency and role clarity.
• Champion and embed CoppaFeel!’s values in all people-related decisions across the organisation. 
• Undertake any other reasonable duties or responsibilities as required by the Charity.

Skills, Experience and Qualifications 

Essential

• CIPD Level 5 minimum (Level 7 desirable).
• Significant HR generalist experience at senior advisory or lead level.
• Experience designing and implementing HR policies, frameworks and people processes.
• Experience leading EDI, culture or wellbeing initiatives.
• Strong understanding of UK employment law and GDPR.
• Confident communicator with the ability to build trusted relationships across all levels.
• Experience supporting managers through complex ER matters. 
• Ability to translate strategy into practical, people-focused solutions. 

Desirable

• Charity sector experience or experience working in a mission driven organisation.
• Coaching or leadership development experience.
• Experience in a small organisation or growing charity.
• Experience supporting organisational change or expansion.
• Experience using people data, metrics or HR systems to support decision making. 

Application information

Applications will close on Monday 2nd March 2026 with the aim to commence first interviews on W/C 9th March 2026.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.

• Employee Assistance Programme
• Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
• Access to Self Space training and 1:1 therapy
• Core working hours of 10am to 4pm
• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

The Role

As Interim Head of Business Development, you will provide strategic leadership and hands-on delivery to stabilise and strengthen the Trust’s business development approach. You will lead the end-to-end opportunity pipeline - from market intelligence and commissioner engagement through to bid development, governance and mobilisation handover - ensuring opportunities are aligned to strategy, deliver strong outcomes, and are financially viable.

Hours: 37.5 Hours 

Contract : 1 year fixed term contract 

Salary: £48,022.00 

Location: Cheadle, Stockport

Responsibilities include but are not exhaustive

• Provide visible interim leadership for the Trust’s business development function, setting clear priorities and ways of working, and coordinating contribution from service, operational, clinical and corporate colleagues.
• Develop and maintain a Trust-wide opportunity pipeline (tenders, frameworks, spot-purchase growth, strategic partnerships and other commissioned income routes), including qualification, prioritisation, and clear next steps.
• Lead proactive engagement with commissioners, local authorities, Integrated Care Boards (ICBs), NHS partners and other stakeholders to understand demand, shape specifications where appropriate, and position the Trust effectively.
• Own the end-to-end bid process: establish bid plans, coordinate contributors, draft and quality-assure responses, and ensure submissions are compliant, persuasive, and submitted on time.
• Work with Finance and service leads to ensure all bids and proposals are underpinned by robust costing, pricing, risk assessment and contract terms review; ensure financial viability and appropriate approvals before submission.
• Create and embed a practical bid governance approach (stage-gates, templates, timelines and sign-off), so that bidding is consistent, efficient and auditable.
• Champion the Together Trust’s vision, mission and values, and role model the Trust’s behaviours.
• Commit to promoting equality, diversity and inclusion in how opportunities are developed and how the Trust works with partners.
• Maintain a visible presence across Trust services and corporate teams, balancing hybrid working with on-site engagement as needed.

About You

• Educated to degree level (or equivalent senior leadership experience).
• Evidence of continuing professional development in leadership, commissioning, commercial practice or service transformation
• Significant senior experience in commissioning, business development, service development or strategic partnership working within a public service environment (e.g. local authority, NHS, education, social care, VCFSE).
• Proven track record of developing successful proposals, business cases, tenders or commissioning documentation - including coordinating multiple contributors to deadlines.
• Strong stakeholder management skills, including experience engaging credibly with senior commissioners and partners.
  • Good understanding of public sector commissioning and procurement routes, including tendering, frameworks and contract governance.
  • Understanding of the importance of safeguarding, quality and regulatory expectations when developing and mobilising services for children, young people and adults.
• Ability to analyse complex problems, identify options and recommend proportionate solutions.
• Full UK driving license with ability to travel across Together Trust locations and to partner/commissioner meetings as required.

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit, up to 7% company pension contributions initially rising with length of service and up to 6 x basic salary death in service benefit.
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Find out more — watch our short video to see what it’s like to work with us:

https://youtu.be/SEnw2o00T6E

Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you

The Together Trust is committed to safeguarding and promoting the welfare of the people we support and expects all our staff and volunteers to share this commitment. 

Safeguarding checks will be undertaken for the successful candidate in line with our safer recruitment policy.

Are you looking for a new challenge? Passionate about making sure all our learners have an excellent education? Look no further come and join us in this critical role!

Ambitious about Autism has an amazing opportunity for an inspirational leader. We are seeking an outstanding and innovative Executive Head to work across Treehouse School and Ambitious College. The successful person will help build on our successes and be responsible and accountable for the operational direction, quality and outcomes of our schools and college. The Executive Head will act as an ambassador for education services with internal and external stakeholders. 

Ambitious about Autism stands with autistic children, young people and their families to champion rights, campaign for change and create opportunities. Our overarching aim is that all autistic children and young people have an excellent and inclusive education that enables them to learn, thrive and achieve. Ultimately, this will support them to have a good quality of life, including the realistic prospect of living and working as part of their communities.

What we offer: 

• Amazing colleagues with a shared passion for autistic children and young people.
• Strong values-based culture. 
• Excellent training and development opportunities including an ILM accredited leadership and management course.
• Flexible working. 
• Re-location package.
• Access to bespoke executive leadership coaching.
• Annual staff recognition awards.  
• Interest free season ticket loans. 
• A wide range of wellness programmes including: virtual fitness classes, art & cooking classes and learning programmes.  
• Employee Assistance Programme, to help you balance your work, family, and personal life.  
• Free physiotherapy.  

Role Closes:  Friday 6th March 2026

Shortlist- Tuesday 10th March 2026

Stage 1 – Stakeholder Engagement Day (Virtual): Thursday 12th March PM- Microsoft Teams call

Stage 2 - Interview and assessment (In person at Treehouse School,Pears National Centre): Monday 16th March

 Start date: September 2026

 To find out more about this position please find attached the recruitment pack entailing the role details. For an informal discussion regarding this exciting senior leadership role, please contact Ben Lowe.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. 

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have. 

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk. 

The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation. 

We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience. 

As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value. 

You’ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients. 

Head of Supporter Insight & Experience

Job reference: REQ000936

£56,297pa + excellent benefits

Woking, Surrey GU21 4LL / Hybrid Working

Hybrid working: Minimum 40% in person collaboration per month

About the role

We’re excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UK’s understanding of its supporters and ensure that insight is consistently used to shape strategy, journeys and decisions across the organisation.

In this role, you’ll lead and shape WWF UK’s supporter insight and experience, owning the frameworks, intelligence and evidence that guide organisational strategy, supporter journeys, investment decisions, product development and innovation. You’ll build and develop a cross organisational insight capability in a new Supporter Experience Directorate - integrating qualitative research, quantitative analysis, audience segmentation, digital analytics and journey intelligence.

You will play a key change leadership role, embedding insight led ways of working across Fundraising, Communications, Digital and Technology, and championing a shared understanding of supporter needs and behaviours. A core part of the role is driving digital experience improvement and working collaboratively across teams to inform system development, UX design and experience innovation.

Skills and experience

You’ll bring the skills and experience needed to succeed in this role, including:

• Proven experience leading organisation-wide qualitative, quantitative and digital insight programmes

• Strong understanding of supporter or customer behaviours, needs and motivations, with proven experience in supporter segmentation and audience frameworks, as well as journey analysis, mapping and reporting.

• Experience of leading innovation pipelines, including developing business cases for improvements or investment and managing initiatives, from concept to delivery.

• Strategic insight leadership and communication skills, able to turn complex evidence into clear organisational direction, priorities and recommendations.

• Ability to influence senior stakeholders and embed insight led ways of working across fundraising, communications, technology and product teams.

• Strong people leadership skills, with experience building, leading and supporting insight, research or innovation teams.

• Proven ability to deliver insight and experience improvements in a fundraising, membership, charity or purpose led context (B2C and/or B2B).

• Degree level qualification, or equivalent experience, demonstrating strong capability in insight, data, digital, marketing or analytical disciplines. 

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

· Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays

· Flexible working options, to support your work life balance

· 7.5% employer contribution to pension, rising to 10% with employee contribution

· Learning and development opportunities to help you grow

· Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

How to apply

Click the link to apply via our website.

You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.

Application closing date : 03/03/2026

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Head of Family Support

Location: Base in Balloch, Kinross, Edinburgh or Glasgow with travel and hybrid working

Salary: £63,071 – £67,762 per annum

Contract Type: Permanent; Full-Time; 37.5 hours per week

Closing Date: 01/03/2026 23:59

The Vacancy

Lead a National Service That Changes Lives Every Day.

This is a rare opportunity to take on a newly created national role at the heart of CHAS’s mission. Every week in Scotland, three children die from a life shortening condition. CHAS is there for them, and for their families, providing unwavering, compassionate, specialist care.

Our Family Support teams include Senior Social Workers, Child and Family Workers, Play Specialists and other experts, working hand in hand with clinical colleagues across our two hospices, in hospitals, and in homes and communities across Scotland.

We’re looking for an exceptional Head of Family Support to shape and lead the full breadth of these services – from child and family support and therapeutic activities to bereavement, spiritual care and financial wellbeing. Your leadership will ensure families receive holistic, responsive and trauma informed support wherever and whenever they need it.

About the Role

Reporting to the Director of Nursing and Family Support, you will:

• Provide strategic leadership across all CHAS family support services.
• Lead teams across hospices, hospitals and community settings.
• Act as CHAS’s Safeguarding Lead, offering expert oversight and driving safe, compassionate practice organisation wide.
• Champion continuous improvement, helping families make the most of their precious time together.
• Strengthen resilience and support families navigating life-altering adverse experiences.

About You

You will bring:

• Significant leadership experience in children’s services, operating confidently at senior level.
• A professional social work qualification, with deep knowledge of GIRFEC, UNCRC and Scottish policy.
• Expertise in child protection, safeguarding, and adult support and protection.
• Experience leading multidisciplinary teams in emotionally complex environments.
• Excellent partnership skills, working across HSCPs, local authorities, NHS and the third sector.
• A compassionate, values driven approach that supports wellbeing, reflection and professional growth.
• Confidence in shaping high quality, impactful services.
• SSSC registration.

Why CHAS?

For the families we support, time is precious, and the work you lead will help families live it fully.

Our 2024 – 2028 Strategic Plan commits us to providing unwavering care from the moment a child is diagnosed through living well, dying well, and beyond into bereavement. As Head of Family Support, you will play a pivotal leadership role in bringing this strategy to life for our family support workforce shaping services, developing people, and ensuring the highest standards of safe, compassionate and effective care.

We Offer:

• Broad national impact: Influence practice across Scotland and contribute to sector wide improvement.
• Flexibility: Based at one of our central CHAS sites (Kinross, Balloch, Edinburgh or Glasgow) with frequent presence in our hospices. CHAS provides care and support to children and families across Scotland with staff bases in Aberdeen and Inverness. This role will require Scotland-wide travel to CHAS sites, local authority and NHS settings and office locations, as well as attendance at external events. Flexibility is essential, and business mileage expenses will be reimbursed. As a family friendly organisation, we recognise that flexibility works both ways, and we will support a balanced and adaptable approach to working hours and locations wherever possible.
• Professional growth: A visible, national leadership role with space and support to excel.
• Generous holidays: 35 days, rising to 40 after five years.
• Pension: Opportunity to join the Local Government Pension Scheme for Scotland, administered by Lothian Pension Fund or continued membership of the NHS Scotland Pension Scheme (if applicable).
• Comprehensive benefits: Including life assurance, wellbeing support, employee assistance programme, discount schemes such as Blue Light and Perkbox, and incremental pay progression.

Further Information and How to Apply

Click apply now and you will be redirected to our careers website where you can access more information and submit your application.

Provisional interview date: 31 March.

Lawrence Batley Theatre, located in Huddersfield, presents a wide-ranging year-round programme of in-house and visiting productions, from drama to comedy, contemporary dance to musical theatre, circus and pantomime. We believe in the power of live performance to bring people together, spark imagination, and strengthen communities. We bring world-class shows to audiences on their doorstep, champion outstanding home-grown talent, and provide a welcoming space for everyone in our community.

Lawrence Batley Theatre is run by a passionate team of arts professionals, volunteers and freelance artists, supported by a committed board of trustees. From front of house to backstage, we are united by a shared belief in the following values: 

• We make an impact - What we do makes a difference to people’s lives every day.
• We are proud - We are a theatre with a heart and we are proud of our people and our place.
• We are creative - We are imaginative and we have a creative approach to everything.
• We are inclusive - Everyone belongs here. No matter their age, disability, gender, race, religion, sexual orientation or personal circumstance.
• We have integrity - We are trustworthy and honest. We strive to be an ethical and sustainable organisation. We do the right thing.

The Head of Finance is a full-time, on-site/hybrid role based at Lawrence Batley Theatre in Huddersfield. The role will lead robust financial governance, reporting and risk management frameworks that ensure probity, transparency and compliance, while enabling confident, informed decision-making. The Head of Finance will work collaboratively across the organisation to develop and monitor business planning, financial strategy and resource allocation; supporting artistic ambition, operational delivery and long-term financial sustainability, and ensuring the highest standards of delivery against agreed targets.

Personal Attributes

• At least 2 years’ experience in a senior finance or financial management role.
• Experience of managing budgets, forecasts and financial reporting.
• Experience of preparing or overseeing statutory accounts and working with auditors.
• Understanding of financial governance, risk management and internal controls.
• Ability to explain financial information clearly to non-finance colleagues.
• Strong organisational skills and attention to detail.
• Good IT skills and experience using financial systems.
• Commitment to equality, diversity and inclusion and to the values of Lawrence Batley Theatre.

Application Deadline: Thu 5 March, 12noon.
Interviews: Thu 26 March
Salary: Up to £37,000 per annum dependant on experience.
Hours: 37.5 hours per week. Hours are flexible and usually fall between 8am and 6pm, with occasional evening work (4 to 6 times annually) required to support Board and the Board’s Finance sub-committee meetings. No overtime is payable but time off in lieu may be taken with agreement of line manager.
Holidays: Annual holiday entitlement is 20 days per year plus bank holiday entitlement. This increases to 25 days per year after the first year’s service. 

For more information please download the recruitment pack, and to apply send in your completed application form and an equality monitoring form to the addresses found on the form by Thu 5 March at 12noon.

RM Recruit are working in partnership with a global Christian charity in the recruitment of a newly defined Head of Finance position for their team. This long‑standing and well‑established organisation delivers specialised support through strategically positioned global hubs, enabling operations across multiple countries and locations in order to deliver its message and services.

Reporting to the Director of Finance & Governance, the Head of Finance will be responsible for key tasks such as the annual budgeting process, forecasting, finance business partnering and ensuring robust financial controls and systems are maintained.

Key Responsibilities

• External Financial Reporting - Responsible for delivering accurate, compliant, and timely statutory and tax reporting across the organisation, including leading the group audit process and contributing as a member of the Audit & Risk Committee. Ensuring that reporting capabilities remain robust, fit for purpose, and aligned with best practices.
• Budgeting & Financial Planning - Accountable for managing the annual budgeting process and delivering forecasting to support strategic decision‑making. This includes effective stakeholder engagement, clear timetabling, strong controls, and optimal use of systems.
• Investment Strategy & Management - Serving as a key member of the Investment Committee, with responsibility for executing and overseeing the organisation’s liquidity management and treasury activities.
• Financial Control - Ensuring that Finance function activities comply with prescribed requirements and standards, including reviewing control design to confirm suitability for the associated risks.
• ERP Tool & Projects  - Act as the NetSuite and Project Lead for ERP development, collaborating closely with the ICT team and key stakeholders.

Essential Criteria

The successful candidate will be a fully qualified accountant, have experience in a large charity settings or a global businesses and be confident in managing a finance function. This includes overall responsibility for operational finance, management accounts, budgeting, statutory reporting and treasury. Demonstrated expertise in ERP platform, preferably NetSuite, and supporting operations across a global organisation will also be key.

Please note, the organisation has a requirement for all team members to be a practising Christian and actively involved in a local church.  There is a Genuine Occupational Requirement (GOR) for this role to be filled by a practising Christian as per the organisations Statement of Faith and day to day prayer based activity involved.

The benefits package includes Double matched pension contribution, Private medical insurance, life insurance, gym access and free parking.