Head of supporter experience jobs

About the role:

This is an exciting opportunity to join SHP’s fundraising team and play a key role in how we connect with and grow our community of supporters. As Supporter Engagement Officer, you will help build meaningful, long-term relationships with people who are passionate about ending homelessness in London, using digital fundraising and challenge events to bring that connection to life. From someone making their first donation to those who continue to give and champion our work, you will shape supporter journeys that feel personal, engaging and impactful.

You’ll take ownership of delivering creative, insight-led campaigns across the year, with a particular focus on challenge events and our annual Christmas appeal. Alongside this, you’ll use digital tools and data to understand what resonates with supporters, continuously improving how we communicate, grow income and strengthen loyalty. The role also offers the chance to get involved in wider projects, from developing new audiences to helping gather authentic content that reflects the real impact of our services, giving supporters a genuine connection to the change they are part of.

You’ll be joining a collaborative and ambitious team that isn’t afraid to do things differently. We value fresh thinking, honesty and a willingness to test and learn, and you’ll be supported to bring new ideas and approaches into your work as we continue to grow our fundraising offer and reach more people who want to stand alongside us.

Our hybrid working model means the role is currently 2 days per week at our Head Office in Kings Cross with the remaining 3 days from home. Specific days agreement will be discussed with the line manager. 

About you:

• Experience delivering supporter engagement or fundraising activity, ideally across digital channels and challenge events, with a focus on building lasting relationships
• Confident using, or keen to learn, digital fundraising tools such as FundraiseUp, Mailchimp, JustGiving, Let’s Do This, Shopify or WordPress
• Able to use insight and data to shape campaigns, improve supporter journeys and increase engagement, income and retention
• Creative and proactive, with the confidence to try new ideas and contribute to a team that values innovation and doing things differently
• Strong organisational and communication skills, with the ability to manage multiple campaigns and priorities while keeping supporters at the heart of your work

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th April at midnight

Interview date: Wednesday 29th and Thursday 30th April online via Microsoft Teams

Please note there will be a second round interview for suitable candidates

This post will require a basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Join The 180 Project at a pivotal moment of growth and transformation. As we scale our impact, expand our social enterprise, we are seeking a Head of Corporate Services to help shape our future.

This is a unique opportunity to combine strategic leadership with hands-on management. Working closely with the Chief Executive, you will strengthen our financial sustainability, build robust systems, and unlock new opportunities through partnerships and income generation. You will play a central role in ensuring the organisation is operationally strong, compliant, and ready to grow, enabling us to reach more people who need us most.

If you are a values-driven leader who thrives on both shaping strategy and making things happen day-to-day, this is a chance to be part of something meaningful and make a lasting impact.

The Head of Public Fundraising will lead the design and delivery of a mass audience fundraising strategy for The Children’s Trust. Taking a supporter centred approach, the postholder will lead a team of individual giving and relationship fundraisers to generate income through the strategic and long-term engagement of new and existing supporters.

The role will include setting and delivering income and expenditure budgets across individual giving, legacy, events, community and partnerships income streams as well as evaluating new opportunities for voluntary income growth.

The postholder will play a key part within the Fundraising, Retail and Communications directorate and champion fundraising across the organisation.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Develop, implement and monitor a fundraising strategy across all public fundraising areas aligned to the voluntary income strategy.
• Working with the Director of Fundraising and Communications, set income and expenditure budgets, agreeing activities and initiatives to deliver these budgets ensuring. cost control regular forecasting and taking corrective action to achieve budgets. 
• Establishing and monitoring KPIs and quality standards for the Public Fundraising team 
• Review and build on The Children’s Trust supporter journey, ensuring that all supporter relationships are strengthened and that donors are engaged on many levels.
• Review and revise The Children’s Trust case for support, working with the Head of High Value Philanthropy to develop appeals and/or products relevant for different audiences.
• Using a donor centred approach, explore opportunities to maximise income growth and long-term relationship development.
• Work with Senior Events and Partnerships Manager and Senior Individual Giving Manager to strengthen relationships and cross-team working within the Public Fundraising team with a view to maximising supporter engagement and fundraising opportunities. 
• Lead the team to create a supporter-focussed plan to refine assumptions around product offerings and audience needs. 
• Using CRM principles, work with senior managers to optimise acquisition planning, and channels and campaigns within agreed budgets.
• Build and strengthen internal relationships across the organisation to co-produce fundraising propositions and ensure that budget relieving, organisational priorities are at the centre of all fundraising relationships.
• Work with Heads across the Fundraising, Retail and Communications Directorate to manage relationships, scope of work and overall budgets when commissioning external data analytics, creative and media agencies. 

Interview Date:

1st Stage - w/c 27th April 2026

2nd Stage - w/c 4th May 2026

PLEASE READ CAREFULLY – ‘How to Apply’

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

CRM and Supporter Care Lead

37 hours per week.
Salary: £30,984

Treetops is entering one of the most exciting periods in its history.

With a bold new hospice strategy, we’re creating a future model of care that’s innovative, sustainable and centred around the people we support. This transformation will enable more nursing in our community and stronger end‑of‑life support across the UK. To help drive this forward, we’re investing in our Marketing Team.

We’re looking for a talented and proactive CRM and Supporter Care Lead to take ownership of our CRM system and elevate the way we engage with our supporters. You’ll play a vital role in ensuring every supporter feels valued, appreciated and connected to the impact they make.

Reporting directly to the Head of Marketing, you’ll be the charity’s go‑to expert for CRM and supporter care. You’ll champion data quality across all departments, shape supporter journeys, and set the standards that ensure Treetops delivers exceptional supporter experiences at every touchpoint.

This is a fantastic opportunity for a passionate, analytical professional to shape a role with real influence, putting Treetops at the forefront of supporter data and supporter care.

Key Responsibilities

· Take full ownership of the primary CRM database, ensuring it is used effectively and consistently across the organisation
 

· Lead on supporter data management, ensuring information is accurate, up to date and handled correctly by all departments
 

· Ensure the primary CRM holds all relevant supporter data from every source and database
 

· Champion supporter care at Treetops, setting standards that ensure supporters receive timely, meaningful and personalised communication
 

· Lead on supporter journeys, including thanking processes, ensuring they are well‑designed, functioning and regularly reviewed

What we’re looking for

An organised, analytical professional with excellent data skills and the confidence to lead our CRM and Supporter Care strategy. You’ll bring:

· Experience managing CRM databases
 

· Strong Excel skills, including data manipulation and transfer
 

· Experience developing supporter or customer relationships
 

· Experience handling and processing large datasets
 

· Knowledge of database queries, reports and imports
 

· The ability to communicate technical information clearly to non‑experts

How to apply

For an informal conversation about the role, contact Michael Younger, Head of Marketing, on 0 1 1 5 8 6 5 6 0 3 8.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited to interview.

Treetops Hospice welcomes applications from all who meet the criteria, regardless of age, race, gender, disability, belief, sexual orientation or socio‑economic background.

Thank you for your interest in joining Treetops Hospice. Applicants must already have the legal right to work in the UK.

About the Role

As our Supporter Experience Lead, you will take responsibility for delivering a programme of engaging, data-led fundraising campaigns across digital, telemarketing and direct mail channels. You’ll lead the planning and execution of key appeals—such as our Christmas campaign—ensuring powerful storytelling and supporter experiences that inspire action and deepen loyalty.

Working closely with the Head of Individual Giving and Supporter Care, you will review and optimise supporter journeys, identifying opportunities for personalisation, automation, and stronger stewardship. You’ll play a key role in shaping and developing our Regular Giving proposition and strengthening long-term supporter relationships.

You will also manage relationships with creative agencies, fundraising partners, and internal stakeholders to ensure campaigns run smoothly and deliver excellent results. With a strong focus on insight and evaluation, you’ll use data to inform decisions and drive continuous improvement.

This role includes line management of the Individual Giving Administrator, supporting their growth and contributing to a positive, high-performing team culture.

About You

We’re looking for someone who is:

• Experienced in Individual Giving, direct marketing, or supporter/customer engagement
• Skilled at managing campaigns from concept to delivery
• A confident communicator with strong stakeholder and agency management skills
• Comfortable working with data, insights, and CRM systems
• Organised, proactive and capable of driving forward multiple projects
• Passionate about delivering outstanding supporter experiences

You will be ready to step up, take ownership, and help shape the future of our Individual Giving programme.

What You’ll Bring

• Solid understanding of direct marketing principles and supporter journeys
• Experience managing campaigns across multiple channels
• Ability to analyse performance and use insights to guide decisions
• Knowledge of GDPR and best practice in supporter communications
• Collaborative working style and leadership capability
• Creative thinking alongside strong attention to detail

Why Join Us?

• Be part of a supportive, purpose-driven team
• Take ownership of high-profile campaigns and supporter journeys
• The chance to make a meaningful impact on those who support our fire and rescue services

Ready to apply?
If you’re passionate about driving our supporter engagement and helping us grow sustainable income for our fire and rescue services we’d love to hear from you!

To apply for the role, please submit a short CV and covering letter via our online recruitment portal.

Closing date: 12pm on 26 March 2026.

Please note that we reserve the right to close this role early should we receive a sufficient number of applications.

Due to the number of applications we receive, we are unable to provide feedback for applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful on this occasion.

Details

Position:Head of Community Support and Operations

Location:Barnsley, South Yorkshire

Hours:30 hours to be taken flexibly over Monday – Friday; 1 day wfh allowance

Salary:                                £50,562 FTE (£40,996 pro rata)

Contract type:Permanent

Reportable to: CEO

Direct reports: Volunteer Development Co-ordinator, Charity Advisor and Partnership Coordinator and any relevant roles that develop

Job Purpose

The Head of Community Support and Operations is a pivotal new role being introduced to the executive team at Barnsley CVS.  This person will be a key role in the growth and development of the executive team.  You will play an exciting part in the delivery and development of the recently developed 4-year strategy and theory of change. Your role will drive intention and focus on developing our support to the sector in a meaningful way to high standards, whilst ensuring our own internal operations reflect best practice.  You will need a strong knowledge of charity set up, management and governance along with a passion for what the VCSE sector does.  You will be confident in people management and development; have the ability to work inclusively with a wide range of people and backgrounds and the skill to see gaps and opportunities for service development.

You will work closely with the Head of Strategic Partnerships to identify gaps and opportunities to develop our offer of support to the sector whether through direct services, training, brokerage agreements or membership offers.  As you identify these opportunities, you will work collaboratively with the Head of Business Development to explore commercial income options that are also in line with our mission and vision.

Using your excellent people skills, you will act as the first point of contact for HR matters within the charity, overseeing the general management of our online HR system, policies and procedures.  You will work in collaboration with the CEO in any areas that need significant development or management.

You will keep up to date with new initiatives and ideas in the wider infrastructure sector, relevant legislation and modern thinking in relation to charity management best practice.

Benefits:

- 33 days annual leave increasing with years of service + annual leave given between Christmas and New Year that doesn't count against your annual leave

- Sick leave entitlement increases with years of service

- 5% pension contribution

- Paid leave to complete voluntary activity for up to 5 days pro rata

- Discount on local gym membership

- Flexible working with TOIL given for any additional hours worked

The Head of Community Services Development will lead the growth and evolution of Day One’s national offer for people affected by serious and life-changing injury, while designing and implementing a new service to support individuals transitioning from Hospital to Home. The post holder should combine strategic leadership with hands on service design and development expertise, ensuring the national offer becomes the charity’s returning home service in line with the new strategy for 2026-2029. Newly designed services will deliver high-quality, compassionate support and that are well designed, evidence-based and responsive to the real world needs of people with serious and life-changing injury. Working closely with the Head of Lived Experience, to ensure lived experience insight is central to all design and implementation, and that new pathways complement Day One’s existing Peer Support model.

What You Will Bring 

To be a highly organised, outcome focussed self-starter, with excellent communication and leadership skills who is able to work in a fast-paced environment and build productive relationships with internal and external stakeholders. You will be highly skilled and experienced in scoping and designing a service and seeing it through to implementation, adapting it in accordance with ongoing analysis and feedback.

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 13th April 2026 

Interviews:  

First stage virtual: Monday 20th April 2026 

Second stage in-person (Leeds): Thursday 30th April 2026 

For further information, please refer to the attached recruitment pack.

As a local grant maker, Young Camden Foundation's grants processes and operations are key to our success. This role will suit an adaptable and organised team player, who is up for a challenge and keen to learn. 

You will lead and develop YCF’s significant grant-giving programmes, organising and improving the grants process, keeping donors in the loop, and communicating the impact of the small grants programmes, and coordinating support from the team to ensure this work is well supported. In this role you will oversee both YCF’s small grants programmes to members, and also YCF’s delivery of the Holiday Activities & Food Programme, which together amount to around £900,000 per year in grants out to Camden’s youth sector.

You will lead on YCF’s operations, including clerking to the Board of Trustees, ensuring timely applications and reporting to funders, and overseeing all aspects of YCF’s operations. You will be supported by our Operations & Administrations Apprentice. You will support the CEO across YCF’s partnerships, cultivating our pipeline of funders, including Trusts & Foundations and corporate donors, and spotting and supporting opportunities wherever you can.  

As a natural team player working in a small team, you will spot opportunities to support  YCF’s membership (especially regarding grants) and the other functions of YCF’s work. As a place based organisation, you will ensure you are known in the local community, and amongst our key stakeholders, including grassroots VCS partners, Camden Council, and our key funders.

Along with the CEO and the Head of Membership & Impact, you will support YCF’s partnerships, including with business neighbours, spotting opportunities to amplify YCF’s work. In this important and dynamic role you will lead on both, working closely with the CEO to also support fundraising and partnerships.

Main Purpose of the Role

Grants management:

· Grants management: You will direct and lead the YCF small grants programmes (including Small & Mighty Fund, Holiday Opportunities Fund and Heads Up Mental Health Fund, of around £150,000 p.a.), including leading on design and guidelines, engagement with YCF’s grants committee structures, and reporting back to Trustees and funders. You will lead on grants decisions processes and communications, as part of YCF’s membership offer. You will oversee all due diligence processes as part of YCF’s grant giving offer, and ensure smooth reporting cycles with grantees

· Strategic oversight of HAF: Strategic leadership of the Camden HAF programme, overseeing the HAF Programme Manager in the stewardship of this DfE programme, and retaining oversight of key deliverables, together with the Heads of Children’s Commissioning at Camden Council

Fundraising and reporting:

· Fundraising: You will maintain our pipeline of supporters, including of our grants rounds, and lead reporting for YCF’s grants and core funding to funders, supported by the team. You will ensure timely funding applications submissions Together with the Head of Membership & Impact, you will support the CEO in all fundraising for YCF and our programmes, including identifying funding and partnership opportunities, drafting bids and pitches, and so on.

· Reporting: You will oversee and deliver timely reporting across YCF’s funders. You will manage and be supported by the Operations Apprentice to ensure smooth and timely processes. You will ensure YCF’s monitoring and evaluation frameworks are fit for purpose. You will work with the rest of the team to ensure this function is properly and efficiently supported, and will proactively identify ways to more efficiently record and report on information to funders, including effective use of our CRM.

Operations and governance:

· Operational leadership: You will be responsible for YCF’s operational running as an organisation, ensuring our processes are smooth and fit for purpose. In practice, this may include supporting the CEO in operational and strategic planning, supporting budget oversight (and leading in the areas of grants). Supported by the Operations Apprentice, you will oversee YCF’s HR processes for onboarding, recruitment and so on.

· Governance: You will support YCF’s governance processes, due diligence and compliance, ensuring YCF is compliant with our charitable obligations, and ensure our policies are up to date and we are compliant with them.

· Board minute taking: You will take minutes of YCF’s Board meetings, and ensure actions are followed up with, and oversee the Operations Apprentice in the setting up of meetings and logistics. You will support the CEO and Chair with the preparation of papers, as needed.

Management and leadership

· Management: You will manage two important roles for YCF, modelling leadership at YCF, alongside the CEO and the Head of Membership & Impact

· Representing YCF: You will represent the organisation at a senior level at external events, including via speaking opportunities 

Please download the job specification for full details of this role, as well as our essential and desirable criteria, against which applications will be reviewed.

We’re looking for a strategic, creative and collaborative Head of Brand and Marketing to lead our public identity, supporter engagement and campaign visibility. This is a key leadership role responsible for shaping how we present our work, grow our profile and inspire support for people affected by serious and life changing injury.

This role will lead the work to shape and strengthen the Day One brand, ensuring it is consistent, inclusive and compelling across every touchpoint, from national fundraising campaigns to service information. Responsible for leading and developing a small, talented team creating a supportive environment where creativity and collaboration thrive. Working closely with colleagues across Fundraising and Services, you’ll bring teams together around shared campaigns and supporter journeys that deepen engagement and expand our reach. This role blends high-level strategic planning with practical delivery leadership ideal for someone who thrives in purpose-led environments and wants to build a brand that truly makes a difference.

What You Will Bring 

You’ll bring experience in brand and marketing that goes beyond delivery with a track record of shaping how an organisation is seen, understood and supported. That might be from the charity sector, or from campaigns that focused on health, justice or hidden disabilities. You may have worked on sensitive storytelling, built public trust, or led bold campaigns that asked people to think differently. 

Or you might bring experience from a commercial or corporate brand environment with a strong sense of audience insight, creative direction and campaign strategy and a desire to apply that thinking to a cause with real impact. 

Wherever you come from, you’ll understand the value of a trusted brand and how powerful it can be when it's clear, consistent and human. You’ll be stepping into a space where strong foundations already exist and bringing the skills, energy and confidence to help us go further. To strengthen how Day One Trauma Support shows up, build our reach, and grow a brand that truly reflects who we are and the difference we make. 

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 13th April 2026 

Interviews:  

First stage virtual: Monday 20th April 2026 

Second stage in-person (Leeds): Wednesday 29th April 2026 

For further information, please see the attached recruitment pack.

We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.

As Head of Housing Support, you will:

Lead & Inspire

• Provide strategic leadership for Housing Support Services across the UK.
• Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
• Embed a culture of collaboration, high performance and trauma‑informed practice.

Drive Operational Excellence

• Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
• Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
• Oversee tenancy management, rent setting, arrears management and income recovery.

Shape the Future

• Influence policy, develop best‑practice procedures and contribute to organisational strategy.
• Build strong partnerships with local authorities, housing developers and external stakeholders.
• Represent Life at networking events and act as an ambassador for the charity.

Lead with Purpose

• Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
• Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
• Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.

About You

We’re looking for someone who is:

• A values‑driven leader committed to Life’s mission and vision.
• Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
• Skilled at leading high‑performing teams and developing individuals.
• A confident communicator with excellent relationship‑building and presentation skills.
• Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
• Highly organised, strategic, creative and able to work under pressure.
• Passionate about trauma‑informed practice and delivering outstanding client outcomes.

Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

• Supported housing and community support
• Counselling and skilled listening
• Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal
• Solidarity – We’re with you and for you
• Community – We’re better together
• Charity – Doing good for one another
• Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £45,655 per annum

Hours: 35 hours per week, 5 days per week

Location: Home Based with Extensive Travel across Midlands and South East

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
• Birthday Leave (applicable after 1 years service)
• Extra annual leave for long term service
• Company Pension Scheme
• Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.

We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.

We are now looking for a Head of Commercial to lead the next stage of our growth.

This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.

You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.

As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.

We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.

This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.

For full details of the role and how to apply, please see the recruitment pack.

HEAD OF RETENTION & DEVELOPMENT

Senior supporter retention and donor development role with individuals, churches and charitable trusts at Christian charity Embrace the Middle East.

Why work for Embrace the Middle East?

• Hybrid role: High Wycombe (minimum onsite twice a month)
• 10% employer pension contribution
• 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 days after 10 years. Plus 3 days between Christmas and New Year.
• Life Assurance: 3× salary
• Flexi-time and home-working options
• Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7)
• Access to retail discount portal
• Training and development programme
• A values-led team committed to mission, integrity, and compassion

About the Role

Working with the Director of Fundraising and Communications, you will lead the development and delivery of Embrace’s supporter retention and donor development strategy, building deep and lasting relationships with individuals, churches, and communities. You’ll be responsible for shaping the full supporter lifecycle, from onboarding and ongoing relationship building to reactivation, cross-engagement, and long-term value growth. This is a role that blends strategy, creativity, and data insight, requiring someone who can hold the big picture while empowering a diverse team of fundraising and subject matter experts.

You’ll have:

• Proven experience in supporter engagement, donor retention, and income growth strategies.
• Strong analytical skills, experience using data for segmentation, trend analysis,
• and performance optimisation.
• Strategic thinking, with the ability to innovate and diversify income streams.
• Excellent leadership and team management skills, with an ability to lead and develop high‑performing teams in hybrid/remote settings.
• Demonstrated ability to manage complex projects from planning to delivery.
• Knowledge of UK fundraising regulations, GDPR, and ethical practice.

Role Requirements

• Commitment to Embrace’s Christian mission and values (as a practising Christian or someone supportive of our ethos).
• Willingness to travel occasionally to the Middle East (every 2–3 years).
• Right to work in the UK.

About Embrace the Middle East

At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we’ve worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities.

We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi‑channel supporter and donor growth, build a digital‑first marketing strategy, and drive sustainable organisational impact.

Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates:

Closing date: Tuesday 28th April 2026

Charisma vetting interviews must be completed by: Tuesday 5th May 2026

Interviews with Embrace the Middle East: w/c 11th May 2026

Please refer to the candidate pack for more comprehensive information.

HEAD OF MARKETING & ACQUISITION

Senior marketing and fundraising acquisition leadership role with Embrace the Middle East, a Christian charity, leading new supporter engagement.   

Why work for Embrace the Middle East?

• Hybrid role: High Wycombe (minimum onsite twice a month)
• 10% employer pension contribution
• 24 days annual leave plus 8 bank holidays, increasing to 25 days after 5 years and 26 after 10. Plus 3 days between Christmas and New Year.
• Life Assurance: 3× salary
• Flexi-time and home-working options
• Employee Assistance Programme (confidential counselling, legal and financial advice, available 24/7)
• Access to retail discount portal
• Training and development programme
• A values-led team committed to mission, integrity, and compassion

About the Role

Working with the Director of Fundraising and Communications, you will play a central leadership role in Embrace’s Fundraising & Communications cluster, shaping how new supporters discover Embrace, experience their brand, engage with their stories, and begin their relationship with the charity. This is a role for someone energised by growth, experimentation, and building high-performing teams, with the strategic vision, creative ambition, and analytical rigour to match.

You’ll have:

• Strategic leadership in marketing, supporter acquisition, or fundraising within a charity or mission‑driven organisation.
• Strong multi‑channel acquisition experience (digital, print, social, paid, email, ecommerce).
• Proven ability to lead and develop high‑performing teams in hybrid/remote settings.
• Expertise in digital performance, optimisation, testing, and analytics.
• Managing sizeable budgets, forecasting, and ROI‑driven planning.
• Understanding of supporter behaviour, segmentation, attribution, and LTV modelling.
• Knowledge of UK fundraising regulations, GDPR, and ethical marketing practice.

Role Requirements

• Commitment to Embrace’s Christian mission and values (as a practising Christian or someone supportive of our ethos).
• Willingness to travel occasionally to the Middle East (every 2–3 years).
• Right to work in the UK.

About Embrace the Middle East

At Embrace the Middle East, we believe in hope, dignity, and partnership. For over 170 years, we’ve worked with local Christian partners to bring healthcare, education, and opportunity to vulnerable and marginalised communities.

We are strengthening our marketing to deepen engagement and expand our supporter base. We are now seeking an experienced, visionary Head of Marketing & Acquisition to lead multi‑channel supporter and donor growth, build a digital‑first marketing strategy, and drive sustainable organisational impact.

Embrace the Middle East is committed to equal opportunities and to creating an inclusive working environment. We welcome applications from all individuals regardless of age, ethnicity, gender, sexual orientation, disability, religion or belief. If you require adjustments during the application or interview process, please let us know in your online response.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of our safer recruitment policy.

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.

Key dates:

Closing date: Tuesday 28th April 2026

Charisma vetting interviews must be completed by: Tuesday 5th May 2026

Interviews with Embrace the Middle East: w/c 11th May 2026

Please refer to the candidate pack for more comprehensive information.

About Canterbury Cathedral

Canterbury Cathedral is the cathedral of the Archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.

Step into a role where history meets innovation. Canterbury Cathedral one of the worlds most iconic heritage sites is seeking a dynamic Head of IT to shape and lead our digital future.

This is your chance to bring modern technology, cyber resilience, and digital transformation to a complex and inspiring organisation that blends worship, music, education, heritage conservation, and visitor engagement.

What You'll do as Head of IT

As our Head of IT, you'll drive the Cathedrals digital strategy and oversee the entire technology environment, you'll

• Provide strategic leadership and expert guidance on digital development and cyber security.
• Manage and modernise our IT infrastructure, cloud platforms, networks, and digital systems.
• Oversee key platforms including Microsoft 365, finance/HR systems, CRM, ticketing, and website services.
• Lead cyber security, information governance, and compliance with UK GDPR.
• Support audio-visual and livestreaming technology for worship and events.
• Ensure sensitive, safe installation of tech across our Grade I listed heritage estate.
• Manage suppliers, budgets, and digital transformation projects.
• Play a key role in emergency response, safeguarding, and organisational risk management.

This is both a strategic and hands-on role ideal for someone who loves leading with vision but isn't afraid to roll up their sleeves.

What were looking for in a Head of IT.

• Significant experience managing IT systems in a complex organisation.
• Strong knowledge of cyber security, cloud systems (especially Microsoft 365), and infrastructure.
• A clear understanding of data protection legislation.
• Leadership that's collaborative, calm under pressure, and customer focused.
• The ability to translate technical challenges into clear, actionable advice.
• Respect for the Cathedrals mission, community, and safeguarding commitments.
• Experience in the charity, heritage, education, or church sectors is a bonus but not essential

Why Work with Us?

Joining us means becoming part of a warm, dedicated community working in one of the most extraordinary environments in the world. You'll help shape how technology supports worship, visitors, education, heritage, and mission today and for generations to come.

Apply now, become part of the Canterbury Cathedral community and help us build a digitally confident future rooted in over 1,400 years of history.

Our recruiting Approach

As applications are received, interviews may take place prior to the advertised closing date.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We welcome applications from underrepresented groups.

Canterbury Cathedral is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.