Head of supporter experience jobs in bermondsey, greater london

Role: Head of Partnerships and Programme Funding

Location: Flexible within TT country offices (UK, Kenya, Tanzania, Bangladesh)

Salary Band 2: £50,000-56,000 FTE dependent on experience, plus London Weighting if applicable

Transform Trade (TT) supports producers across the world – helping them to build a bright future for their communities and fight for a fairer trade system.

Through a combination of direct grants, long-term support, and advocacy, we help producer collectives and social enterprises to thrive – and show the world that a better way of doing business is possible.

We work across Africa and Asia, and our focus is on making change in the farming, fashion and tea sectors. 

This role will lead the development and delivery of TT’s programme funding and partner engagement strategy. You will be responsible for expanding and stewarding relationships across TT’s funders, particularly philanthropic funders and select public sector development partners (statutory donors) and growing our funding.

You will lead the design of high-quality, fundable initiatives built on participatory, equitable partnerships - ensuring those we serve help shape the solutions. Working with colleagues across regions, you will secure strategic funding from donors including Trusts and Foundations, statutory donors such as the EU, FCDO, SIDA, Danida, and pursue selective consortium contracts aligned with our mission and capacity.

This is both an external facing and internal catalytic role. We are looking for someone who combines strategic vision with hands-on delivery: a strong communicator who can turn complex ideas into compelling proposals, build partnerships based on trust and shared values, and navigate donor priorities with confidence.

You’ll also play a key role in defining Transform Trade’s “red lines” on full cost recovery, match funding, strategy and portfolio fit, while coordinating staff and a small pool of technical consultants to ensure excellence in programme design.

If you have a proven record in institutional fundraising and programme development, thrive in collaborative environments, and share our commitment to producer-led systemic change, we’d love to hear from you.

# Role: Head of Partnerships and Programme Funding

#Partnerships #Programme #Head of Partnerships #Partnerships management #Programme funding #Partnership building

Charity People is delighted to be partnering with The Salvation Army to lead the search for an interim Assistant Head of Digital Marketing and Fundraising who will join the team on a maternity cover contract during a crucial time of continued digital expansion.

A vibrant, mission-driven church and one of the UK's largest charities, The Salvation Army works across communities large and small with compassion, empathy, and hope. This is a senior post reporting to the Head of Digital with responsibility for a team of eight, including two direct reports. You'll work collaboratively across internal departments and teams alongside three further Assistant Heads, with a focus on generating and driving a significant step change in brand campaigns, digital marketing, email marketing, and digital fundraising.

Interim Assistant Head of Digital Marketing and Fundraising

Contract: One-year fixed term maternity cover contract, until end of 2026

Salary: £53,952

Location: Hybrid between home and London office with a minimum of two days per week (or 40% of month) in the office

Hours: Full-time, 35 hours per week with flexible working options fully supported, including condensed hours and job sharing

Closing date for applications: Monday 17th November

Interviews: First stage interviews will be held remotely during the week commencing 24th November with second round interviews held in person during week commencing 1st December

Core responsibilities within your role will be to:

• Develop and implement digital advertising, email marketing and lead generation strategies to raise awareness, generate leads and grow income through digital channels, with responsibility for supporter journeys and improving conversion
• deputise for the Head of Digital as needed
• Lead and manage the Digital Marketing & Fundraising team ensuring that objectives are successfully delivered; embedding a high performing team culture; and ensuring that employee wellbeing is at the top of your agenda
• Operate as a senior leader across the organisation, supporting the delivery of the digital strategy, driving change and identifying opportunities for cross-team growth
• Provide digital fundraising expertise and advice to fundraising teams that will support the growth of fundraising income by fully integrating digital operations into all relevant fundraising income streams
• Appoint and manage digital agencies and suppliers as appropriate, such as Dotdigital (email marketing), Fundraise Up (donations), and JAA (Digital advertising agency) and lead your team in assisting and supporting wider teams and departments via an internal agency model with digital expertise and best practice
• Be responsible for managing the digital marketing and fundraising budget including setting, monitoring, forecasting, and providing financial reporting as required
• Be responsible for the £1,000,000 income target for the team through the website, enewsletter, and organic and paid search income channels
• Working to maintain a culture of continual and disciplined learning and improvement; driving the use of digital analysis tools, data, results and the deployment of this in all aspects of digital development

If you are an innovative digital leader with significant experience of managing high profile digital marketing campaigns, as well as top level internal stakeholder relationship ability, this is an excellent opportunity to add your expertise to one of the most ambitious digital teams in the sector, and to have real impact within your role.

We would love to hear from you if you have the following skills and experience:

• Extensive expertise in all aspects of digital marketing and fundraising, including detailed knowledge of how best to maximise a broad range of channels, including digital advertising and email marketing
• Proven strong experience in successful strategic planning, management and implementation of digital strategies; including experience of analysing complex data sets, identifying trends and reporting on findings to support decision-making processes
• Significant experience of managing high profile digital marketing campaigns that achieve reach and brand objectives as well as income generation objectives
• Extensive experience in stakeholder management and excellent interpersonal skills with the ability to influence at a senior level, and to develop strong, successful, collaborative and influential working relationships at all levels of seniority within an organisation
• In-depth understanding of digital technologies, infrastructure, industry best practice, innovation and compliance requirements, with experience of identifying opportunities and implementing change successfully
• Significant experience of implementing new products or offers which have successfully driven high levels of new supporters
• Substantial financial management skills with previous experience of managing budgets, developing spending plans, and delivering financial reporting as required
• Excellent leadership and people management skills with proven experience of managing and building high-performing teams, as well as of successfully managing suppliers such as digital agencies, and internal service providers
• Exceptional project management skills with the ability to be highly organised and to work across simultaneous complex projects with a wide variety of stakeholders and prioritise their own workload effectively
• The ability and willingness to work within and be empathic with the Christian ethos and values of The Salvation Army Mission

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Senior Level Decision Maker | Operational Leader | Team Overseer
 
Ready to step into a Head of Membership and Education role where your decisions shape the growth, development, and success of professionals across the engineering sector?
 
Join a leading professional membership organisation delivering a transformative strategy to strengthen engagement, expand international reach, and elevate professional standards. If you have a proven track record in membership operations, professional development, or regulatory environments - particularly in a membership or chartered institution setting - this is the role for you!
 
Role: Head of Membership and Education
Organisation Type: Membership
Salary/Rate: £38 per hour
Working Arrangements: Full Time (35 hours per week)
Location: Hybrid working (2 days per week in London office)
Employment Type: Temporary (6 months approx.)
 
The Position:
 
As Head of Membership and Education, you will own the operational leadership of Membership and Education. You will oversee the management of teams, ensuring day-to-day operations run efficiently while delivering initiatives that strengthen member engagement and professional standards.
 
You will make key decisions that keep the department running smoothly, support committees, maintain governance, and ensure all processes and documentation are in order. While education delivery is part of the remit, your focus will be on membership operations, growth, and operational excellence.
 
You will also oversee international teams, collaborate with UK regional groups, and work with universities, employers, and sector regulators.
 
As a senior leader, you’ll be accountable for:
 

• Overseeing the management of Membership and Education teams, ensuring alignment, high performance, and day-to-day operational efficiency
• Leading operational delivery across membership and education functions, from CPD and examinations to accreditation and professional standards
• Taking ownership of key decisions that drive departmental and organisational success
• Driving initiatives to enhance member recruitment, retention, and progression
• Managing budgets, forecasts, and provide strategic reporting to senior leadership
• Ensuring database integrity, subscription processes, and data governance are maintained to the highest standard
• Building strong relationships with committees, professional bodies, and academic partners, providing operational oversight and guidance
• Supporting regional and international staff to deliver high-quality, consistent member experiences
• Leading process improvements and implement initiatives aligned with the organisation’s five-year strategic plan
• Applying operational insight to education frameworks and accreditation within membership structures

 
Who you are:
 

• You’re a senior manager with a proven track record in membership, education, or regulatory operations.

 
You’ll bring:

• Decisive leadership - confidence to make complex operational decisions
• Team oversight - experience leading, motivating, and managing multidisciplinary teams
• Strategic and operational insight - understanding professional membership environments and engagement strategies
• Proven ability to deliver operational improvements and strategic initiatives in complex stakeholder settings
• Strong analytical, project management, and problem-solving skills
• A collaborative, innovative, and resilient mindset

 
The opportunity:
 
This is a rare opportunity to step into a senior interim leadership role, own decisions, lead operations, and oversee teams at a pivotal moment of transformation. Influence membership strategy, drive international growth, and deliver meaningful change for professionals in the engineering sector.
 
Your next leadership move awaits:
 
If you’re passionate about membership growth, professional standards, and operational excellence -this could be your next challenge. Apply now to join a forward-thinking, supportive organisation that values innovation, collaboration, and continuous improvement.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Head of Human Resources and Facilities

Location: Hybrid

Salary: £57,000 per annum plus £312 Home Worker Allowance per annum

Hours: 35 hours per week

Vacancy Type: Permanent

Sands are the UK’s leading pregnancy and baby loss charity. We are here to support everyone touched by pregnancy loss or the death of a baby. Always.

We’re creating a community of compassionate and lifesaving changemakers, whose voices inspire change and turn understanding into action.

For more than 40 years, Sands has provided a safe, understanding and caring community for anyone touched by pregnancy or baby loss. We can help, whether your loss happened recently or long ago.

Sands offer many types of support, including our free, confidential telephone helpline, email support, and online group sessions. We have a UK-wide network of local groups offering peer-support in the community, social media groups helping people connect wherever they are, and free resources for partners, siblings, grandparents, and wider family and friends.

The Role

Our Human Resources and Facilities team are responsible for providing a high standard of support to our staff, who are based throughout the UK.

This exciting and high-profile role is responsible for leading on all operational HR & Facilities activity within the charity. This includes ensuring that this activity aligns with Sands’ strategic objectives and meets KPI’s set by the Board. This is a key role which will help us to promote Sands’ vision; a world where fewer babies die and when a baby dies those affected receive the best care and support for as long as they need.

The areas that the team covers include staff learning & development, organisational change management, EEDI, implementation and development of HR policies and procedures, staff wellbeing, recruitment, employee reward and recognition, employment relations, development of HR IT systems and management of our property portfolio.

With significant experience in a Head of HR role, you will have a good understanding of UK employment law and be able to apply this in everyday situations.

You will be confident in advising senior managers in HR best practice, including leading on change management processes.

Experience of developing employee benefit and wellbeing packages, HR policies and information systems is essential. Additionally, you will have demonstrable experience of developing HR strategies including budgets and be able to confidently present to groups of staff and managers.

An excellent influencer and communicator, you will be able to build effective working relationships with staff and managers across the organisation as well as external stakeholders.

With a good knowledge and understanding of employment law and HR best practice, you will be able to manage several work streams simultaneously and meet deadlines under pressure. Excellent organisational and time-management skills are therefore essential for this role. You will also need to be highly numerate and demonstrate good problem-solving ability.

Skills and Qualifications

• CIPD qualification at Level 7 (MCIPD) or equivalent
• Significant experience of working in a Head of HR / People role
• Proven track record of developing and delivering HR strategies, policies, and reports aligned with organisational objectives
• Experience in organisational development, staff learning and training design, and delivery
• Demonstrated experience of introducing and embedding Equality, Equity, Diversity and Inclusion (EEDI) initiatives
• Experience in HR policy development, implementation, and review
• In-depth knowledge of UK employment law and its practical application
• Experience of managing complex employee relations cases including grievance, disciplinary, and capability matters
• Significant experience of leading organisation-wide change management and transformation projects
• Experience in developing and implementing reward and recognition initiatives
• Experience of introducing and promoting staff health and wellbeing programmes
• Strong working knowledge of HR Information Systems (HRIS), ideally Sage HR or equivalent platform
• Experience of managing departmental budgets and reporting on financial performance
• Proven experience of leading, motivating, and developing a team of HR professionals
• Excellent influencing and communication skills, with the ability to engage effectively at all levels of the organisation
• Ability to build and maintain effective relationships across departments and with external stakeholders
• Exceptional attention to detail and accuracy in all aspects of work
• Ability to manage a demanding workload, prioritise effectively, and meet tight deadlines
• Excellent organisational and time management skills
• Sound knowledge of data protection and GDPR legislation as it relates to HR practice
• Strong analytical and problem-solving abilities with a pragmatic approach to complex issues
• Confident, assertive, and able to make sound judgements and decisions when required
• Experience of, or an interest in, facilities management
• Understanding of maternity, neonatal, and healthcare policy and practice across the UK
• Empathy with Sands’ vision, mission, and values

To Apply

If you feel you are a suitable candidate and would like to work for Sands, please do not hesitate to apply.

Are you a creative multitasker who loves bringing ideas to life — from concept to delivery?
The Care Workers’ Charity is looking for a Marketing & Logistics Officer to help us deliver inspiring campaigns, impactful communications, and seamless events that celebrate and support the nation’s care workforce.

You’ll play a vital role in managing logistics for national events, creating engaging marketing content, and helping our small but mighty team reach more care workers and supporters than ever before.

The job description below outlines the main responsibilities of the Marketing and Logistics Officer role.

Please note: You may at times be required to carry out tasks not specified in the main responsibilities below subject to The Care Workers’ Charity needs.

You will be provided with support or reimbursement as required. In order to keep our travel costs low, you need to be based in England with easy rail access to London.

Main Responsibilities:

1. Support the Head of Marketing & Events (HoM&E) with creating, organising and manage CWC (The Care Workers’ Charity) campaigns and events as needed (from conception to realisation including all promotional materials and online promotion).
2. Source, design and manage collateral needed for conferences and events and work closely with colleagues to produce leaflets and flyers
3. Create engaging content, monitor and manage social media channels plus support on website, newsletters, and marketing materials.
4. Manage the charity’s attendance at trade conferences and sector events either face to face or online (Organise furniture, marketing collateral, hotel accommodation and travel as needed)
5. Assist to maintain an events calendar for the CWC that encompasses a range of fundraising events and awareness raising events

Marketing:

1. Assist in implementing CWC’s marketing strategy, including social media, SEO, and email campaigns.
2. Create engaging content for social media, website, newsletters, and marketing materials.
3. Monitor and manage social media channels and engage with followers to enhance CWC’s online presence.
4. Assist in updating the CWC website with relevant content and news.
5. Provide video content for our fundraising platforms and social media, including case studies from care workers who have been supported with grants by CWC
6. Update the charity’s fundraising channels’ information (i.e. Enthuse and Just Giving) to encourage continued engagement, and as a way of engaging fundraisers
7. Support in producing monthly analytics reports.
8. Assist in executing digital marketing strategies, utilising AI-powered marketing tools (such as ChatGPT, Canva) to optimise content creation, audience targeting, and campaign analysis.
9. Track digital marketing metrics and provide insights on how to improve engagement and ROI.
10. Assist with producing newsletters and Survey production 
11. Assist with producing press releases and produce articles to an agreed brief and write editorial for press releases for the CEO

Events and Admin:

1. Work to event budgets, closely monitoring income and expenditure, and presenting financial updates when required
2. Prepare and design proposal templates for the Chief Executive Officer, Operations Manager and HoM&E as required.
3. Monitoring the events tracker, participation information and event logistics
4. Manage the conference schedule, participation information and event logistics
5. Attend conferences and events as required, across England and occasionally in Wales and Scotland
6. Engage with CWC’s existing and new supporters to promote fundraising and understand how they may be best engaged with the Charity

Essential Skills:

1. Strong digital, social media, web, and AI skills, including experience using AI-powered marketing tools such as ChatGPT and Canva.
2. Ability to create content, including social media posts, newsletters, press releases, and video production.
3. Competency in website management, email marketing, and SEO strategies.
4. Strong organisational skills, with the ability to plan, manage, and support events, both online and in person.
5. Financial awareness, including budget tracking, reporting, and event expenditure monitoring.
6. Strong interpersonal skills to engage with external stakeholders and promote the charity.

Desirable Skills:

1. Understanding of the charity and fundraising sectors and engagement strategies for donors and sponsors.
2. Experience using CRM or donor management systems to track engagement and fundraising efforts.

Benefits

• £27,000 to £29,000 salary subject to experience and skills
• Home working most of the time apart from when travelling to meetings and events
• 25 days annual leave
• Working from home allowance
• Mental Health and Wellbeing Employee Assistance Programme
• Flexible working patterns available
• Friendly, supportive and inclusive team culture

Closing date: 17th November 2025

Ref 7142

We're looking for an individual with extensive data strategy and leadership experience to join us as our Head of Data and Analysis here at Save the Children UK. This is an exciting opportunity to lead a high-performing team and embed a data-driven, supporter-centric culture that drives income growth, supporter engagement and impact as we enter a period of transformation.

Note: This role is a 12-month maternity cover contract.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn, and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Head of Data and Analysis, you will play a vital role in transforming how data and insights drive strategic decisions across our Public Impact division. You'll lead the development and delivery of a forward-looking data strategy, enabling agile, insight-led campaign planning and supporter engagement. You'll also play a key role in leading the team through technological and cultural change, championing collaboration and capability-building across multidisciplinary teams.

Joining our Public Impact Division and reporting to the Director of Public Income & Engagement, you’ll be leading Data and Analysis teams who are passionate about harnessing the power of data to deepen supporter engagement, increase income, and deliver relevant, impactful experiences. 

In this role you will:

• Lead and implement a transformational data strategy that elevates the role of insight across marketing, engagement, and fundraising activities.

• Support and lead teams through change, fostering a culture of innovation, collaboration, and continuous learning.

• Inspire and manage a high-performing team of data professionals, embedding a shared vision and delivering measurable outcomes.

• Collaborate across digital, technology, and marketing functions to unlock the power of data and supporter insight.

• Translate complex data analysis into clear, actionable insights that drive commercial impact and strategic decision-making.

• Champion robust data governance, quality standards, and safeguarding practices to ensure effective and ethical data use.

About you

With a proven track record of successfully guiding teams through transformation, you'll have a strong background in data strategy and leadership with a passion for unlocking the power of data to drive income and engagement.

You'll have: 

• A strong track record of leadership in data, insight, and analytics roles within complex or matrixed organisations.

• Experience successfully leading teams and departments through transformation or change programmes.

• A deep understanding of data strategy, marketing technology ecosystems, supporter lifecycle engagement, and performance measurement.

• Strong understanding of analytics methodologies and approaches, including digital analytics.

• Excellent communication and influencing skills, with the ability to translate complex ideas into actionable insight for diverse audiences and to drive cultural change. 

• A collaborative, agile mindset with a passion for continuous improvement and innovation.

• A passion for using data to advance social impact, and a commitment to upholding the highest standards in safeguarding and ethical data use and to Save the Children's vision, mission, and values.

What we offer you:

Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.

• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.

• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Head of Media and Public Affairs
£64,210 pa pro rata plus excellent benefits
London WC1 and home-based
35 hours per week
Fixed-term contract for 11 months (maternity cover) 

As Head of Media and Public Affairs you will lead, plan, develop and implement effective media and public affairs strategies to actively promote the RCPCH and its priorities for maximum influence and impact.

The Head of Media and Public Affairs is an important leadership role at the College. You will work closely with journalists and media organisations to champion the College in the media as well as securing political support for our policy messages, through stakeholder relationships within the UK Government, Whitehall and the Westminster Parliament.

Reporting to the Associate Director of Policy & External Affairs, you will manage, direct and motivate the team to successfully achieve performance goals. You will play a pivotal role in driving the College’s Westminster public affairs work to secure our advocacy goals and you will also manage the out-of-hours media rota, being flexible to be on-call to media as required. You will also take responsibility for preparing and monitoring the Media and Public Affairs team budget, ensuring that all operational expenditure is value for money.

Degree educated or with relevant professional experience you will have demonstrable experience of developing and implementing proactive media and public affairs strategies and a strong track record in leading, planning, implementing and evaluating integrated communications strategies.

With proven leadership and performance management skills, you should also have a background of working with and influencing senior managers and have proven stakeholder management skills, being able to develop and nurture high level contacts in media and government.

Experience of briefing senior staff to act as spokespeople through the media and in direct engagement with political stakeholders is essential. Direct experience of working within an organisation that delivers health or children’s services would be desirable. 

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community. 

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. 

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. 

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.

Closing date: 23 November 2025.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) project is a national initiative providing debt respite for people receiving mental health crisis treatment. Toynbee Hall plays a key role in delivering this support through our dedicated Advice Team, which offers regulated debt advice, manages MHCBS renewal checks, and provides wraparound signposting to additional services.

The team is made up of skilled Debt Advisors and Project Administrators, supported by technical supervision to ensure consistent quality and compliance. Together, they help clients navigate complex financial situations with empathy and professionalism. The Advice Manager oversees the delivery and performance of this service, ensuring advice is accurate, person-centred, and aligned with Toynbee Hall’s high standards.

Through this collaborative and well-supported structure, the team helps people in crisis regain financial stability and build long-term resilience.

Job purpose

Lead and support the delivery of high-quality local services by working collaboratively with your team to ensure daily, uninterrupted provision. Provide clear guidance, set achievable targets, and foster a positive, solution-focused environment. Champion team objectives and encourage shared success. Monitor and audit advice quality to maintain compliance and consistency with internal and external standards. Build strong relationships with our contract lead, providing accurate reporting and constructive feedback to drive continuous improvement and service excellence.

Scope of role

The Advice Manager is responsible for the effective national management and delivery of the Mental Health Crisis Breathing Space (MHCBS) service. This role oversees day-to-day operations, ensuring that advice provision meets the highest standards of quality, consistency, and compliance in line with both Toynbee Hall and Money and Pensions Service (MaPS) frameworks. Working closely with technical supervisors, quality managers, the Head of Quality and Compliance, and the contract organisation lead, the Advice Manager will ensure the service is performing effectively and meeting contractual targets.

The postholder will bring significant experience in debt advice delivery, including the ability to manage complex cases, creditor challenges, and service escalations with professionalism and sound judgement. They will lead and support a dispersed, largely remote team, oversee auditing and training, maintain oversight of billables, and ensure resources are used effectively. This role requires a balance of operational leadership and technical expertise to maintain service excellence across all areas of delivery.

What We’re Looking For:

• Qualified & Experienced: Level 4 Debt Advice qualification and at least 1 year as a Debt Advisor.
• Leadership Skills: Strong management experience and ability to guide and support a team.
• Collaborative & Proactive: Comfortable working independently and as part of a team, with great problem-solving skills.
• Communication Strengths: Able to influence, negotiate, and give constructive feedback in a positive way.
• Quality Focused: Skilled in monitoring performance, auditing casework, and ensuring compliance.
• Sector Knowledge: Up-to-date understanding of debt advice legislation, policy, and best practice.
• Organised & Analytical: Excellent planning skills, report writing ability, and confidence with data and Microsoft Office.
• Committed to Growth: Passion for continuous professional development.
• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £36,000 – £40,000 per annum

Hours: 35 hours per week

Location: Home Based with occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Head of Major Gifts
Kingston University
£60,966 plus excellent benefits
Full-time, permanent
Hybrid/ Kingston upon Thames

Are you a collaborative and dynamic fundraising leader ready to shape the future of philanthropy in higher education?

Kingston University is seeking an exceptional individual to lead their major gifts programme as part of their ambitious Development, Alumni Relations and Engagement (DARE) team. With a global alumni community of over 270,000 and a bold three-year strategy in place, this is a unique opportunity to drive transformational giving and make a lasting impact on student success, research innovation, and community engagement.

About the Role
As Head of Major Gifts, you’ll lead a strategic fundraising programme to grow annual income from £450,000 to £1m+ over three years. You’ll manage a high-performing team, build a robust prospect pipeline, and personally steward a portfolio of high-net-worth donors. Reporting to the Director of DARE, you’ll work closely with senior university leadership to align fundraising with Kingston’s visionary Town House Strategy.

This is a high-impact leadership role where your expertise will elevate major and transformational giving, diversify income streams, and embed a culture of philanthropy across the University.

About You
You’re a motivated and entrepreneurial fundraising professional with:

• A proven track record of securing six-figure+ gifts
• Experience leading successful fundraising teams and programmes
• Outstanding relationship-building skills with senior stakeholders
• Strategic vision and the ability to align fundraising with institutional priorities
  
  Ideally, you’ll bring experience from the higher education or charitable sector and be passionate about the power of philanthropy to transform lives.
  
  This is your chance to be part of a forward-thinking institution where your work will directly contribute to student outcomes, research excellence, and long-term sustainability.
  
  Benefits include:
• Generous holiday entitlement of 35 days (from entry at all levels), in addition to bank holidays
• Three ‘meeting free’ weeks each year to create space for reflection and time to plan for the period ahead
• Flexible working – we can consider and accommodate various work patterns
• Family-friendly policies that support the needs of our employees
• Exceptional professional development opportunities

Key Details

• Location: Kingston upon Thames (Hybrid working, 2–3 days/week on campus)
• Closing Date: 9am on 20 November 2025
• Interview Date: 3 December in person

How to apply?
Please share a copy of your profile or CV with Philippa at Charity People as the first step.

Job Title: Head of Nature Recovery Scotland
Responsible To:  Director of Nature Recovery  
Location:  Home based in Scotland, with frequent travel required around Scotland and occasionally the rest of the UK
Salary:  Grade E - £38,336 plus 8% employer pension contribution
Hours:  37 Hours Per Week (1 FTE)
Contract:  Established post
 
Job Purpose 

• To lead and deliver Butterfly Conservation’s strategic aims for nature recovery in Scotland, maximising our impact for butterflies, moths and people.
• To implement BC’s objectives through leadership of the Scotland Nature Recovery team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
• To develop and strengthen collaboration with BC staff, volunteers, stakeholders and partners to drive progress on BC’s targeted species recovery programmes, landscape-scale initiatives and wider nature recovery in Scotland. 

Main Responsibilities

• Drive delivery of BC’s strategic objectives through designing and managing workplans for the Nature Recovery Scotland team, translating ideas into action and ensuring effective reporting to monitor and share evidence of our impact.
• Lead BC’s species recovery work for priority butterflies and moths in Scotland, setting objectives and driving targeted action to recover populations of some of our most threatened species. 
• Lead our landscape-scale conservation work in Scotland, developing and overseeing projects using butterflies and moths as indicators of nature recovery across a landscape.
• Develop and deliver new approaches to contribute to broader nature recovery across Scotland, including exploring potential nature markets and developing our advice and services to reach more partners. 
• Lead, manage and be accountable for the Nature Recovery team in Scotland, including a small number of direct line management reports. Responsible for budgeting, work planning and resource management, including overseeing annual performance management, team meetings, supporting training needs, staff development and well-being.
• Lead the development of new nature recovery projects, including partner liaison, project planning and design, budgeting and reporting to funders. Collaborate with Nature Recovery, Fundraising, and Finance teams to build a case for support and develop bids for external funding through partnerships, appeals and services. 
• Oversee the management of BC’s Nature Reserves in Scotland through the work of the Conservation Managers, in collaboration with the Ecology Services team, to maximise their contribution to nature recovery. 
• Be responsible for Scotland Nature Recovery budgets and their control, working closely with the Finance team to ensure effective planning and timely financial reporting.
• Ensure close working between BC staff, Branches and key volunteers in delivering co-ordinated nature recovery action towards BC’s strategic goals across Scotland.
• Support the Engagement and Volunteering team in the development and delivery of volunteering activity across Scotland, putting people at the heart of our work.
• Work with BC’s policy team and NGO partners to support collaborative work on major policy issues and advocate BC priorities in Scotland.
• Promote the impact of our work across Scotland, including contributing to impact reporting within BC and providing inspiring and engaging external communications to wider audiences.

 
General

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Maintain a strategic overview of the organisations’ delivery across the UK and contribute to development of BC’s policies and strategic planning.  
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.

Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: 23:59 hours on Monday, 1 December 2025
 
REF-224 951

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation and marketing that grows our social businesses and deepens our impact on women’s health and wellbeing. 
By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029. 

Job title Head of Income Generation and Marketing

Salary £60,000 

Reports to  CEO 

Time commitment Full-time (35 hours per week) with some evening and weekend work 

Start date  5th January 2025 

Contract type - 12 months

Applicants must have the right to work in the UK.

We would consider a freelance contract

Location  - London Bridge – option to work 1 day a week from home

About the organisation 

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice 

Strategic objective goals: 

Together as women: 

We create kind, nurturing spaces where we connect and improve our health and wellbeing 

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes 

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience 

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience. 

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality. 

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship. 

About the role

The Head of Income Generation and Marketing will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service. 

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing. They will also support marketing and outreach for our wider women’s health and wellbeing programmes, helping to grow participation and community engagement. 

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation and Marketing will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact 

Our social businesses: 

The Gym – Movement, Confidence, and Connection 

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it. 

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission 

The Café – Nourishing Food, Nurturing Community 

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities.

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge 

Room Hire – Spaces that Enable Collaboration and Impact 

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations.

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive. 

Key responsibilities:

1. Income Generation Strategy 

• Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire). 

• Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values. 

• Monitor financial performance and make recommendations to meet growth and sustainability targets.

• Monitor return on investment of additional marketing spend 

• Budget setting and management of cafe, gym and marketing budgets

• Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months. 

2. Marketing and Communications 

• Lead marketing initiatives to increase awareness, engagement, and participation in our social businesses and programmes. 

• Develop campaigns and promotional materials that reflect the organisation’s mission, values, and social impact. 

• Lead brand and audience segmentation strategy for each business and tailor marketing/communications accordingly

• Oversee digital marketing, social media, and community engagement strategies. 

3. Outreach and Programme Support 

• Support outreach and engagement for women’s health and wellbeing programmes to increase participation and impact. 

• Collaborate with programme teams to ensure marketing and communication efforts align with organisational goals. 

• Contribute to measurement and communication of our social impact

4. Business Development and Partnerships 

• Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth. 

• Explore new partnership opportunities that enhance both revenue and social impact. 

5. Line and Task Management 

• Line manage the Café Manager, Health and Wellbeing Manager, Social Media Lead, and Marketing Manager, providing leadership, guidance, and performance management. 

• Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities. 

6. Performance Monitoring and Reporting 

• Set measurable targets for income generation and marketing activity and track progress regularly. 

• Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board. 

• Report to the leadership team on performance, insights, and opportunities for improvement. 

7. Values-Driven Leadership 

• Embed the organisation’s mission and values into all business and marketing activities. 

• Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning. 

Person Specification

Qualifications 

• Relevant degree or professional qualification in business, marketing, social enterprise, or a related field. 

• Professional development in leadership, marketing, or business management is desirable. 

Experience 

• Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business.

• Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

• Experience of developing and implementing a marketing strategy and implementation plan for an organisation/social enterprise or social business 

• Strong experience in digital marketing channels (paid social, search engine marketing, email automation, CRM segmentation, Google Analytics) and comfortable analysing digital campaign performance. 

• Experience of embedding equity, diversity and inclusion (EDI) in marketing and service planning 

• Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement. 

• Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact. 

Skills and Competencies 

• Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans. 

• Excellent leadership, team management, and people development skills. 

• Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation. 

• Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions. 

• Ability to balance financial objectives with social mission, embedding values in all activities. 

• Proficiency in digital marketing, CRM systems, and business reporting tools. 

Personal Attributes 

• Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact. 

• Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities. 

• Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making. 

• Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment 

Head of IT Operations & Governance

About the Organisation

NFP People are recruiting on behalf of a highly respected international philanthropic foundation that uses the law as a tool to combat climate change and drive environmental and social justice. This not-for-profit organisation partners with leading legal experts and changemakers to create systemic, sustainable impact.

Operating across multiple time zones and jurisdictions, the foundation’s work depends on a secure, resilient, and trusted technology environment that enables seamless collaboration and protects sensitive data at every level.

The Role

We’re looking for an exceptional Head of IT Operations & Governance to oversee and advance the organisation’s technology infrastructure, governance, and information security.

This is a strategic and hands-on leadership position, ensuring the foundation’s systems are secure, efficient, and scalable to support its expanding global mission. You’ll manage outsourced providers, optimise cloud and Microsoft 365 systems, and ensure the organisation maintains exemplary standards in cybersecurity, compliance, and data protection.

Confidentiality, integrity, and discretion are paramount. The ideal candidate will have a deep understanding of the pressures surrounding technology management in a global, fast-moving, and high-stakes environment balancing operational delivery with the need for strategic foresight and resilience.

Key Responsibilities

• Lead the development and implementation of a secure, scalable IT environment aligned with organisational goals.
• Oversee the governance, risk, and compliance framework, embedding data protection and cybersecurity best practices.
• Drive strategic initiatives including Microsoft 365 and SharePoint adoption, digital process improvement, and infrastructure modernisation.
• Manage third-party service providers and ensure high-quality, responsive IT support.
• Establish strong monitoring, reporting, and audit mechanisms to maintain readiness and accountability.
• Foster digital confidence across teams through user training, guidance, and knowledge-sharing.
• Act as the senior point of contact for IT risk management, business continuity, and emerging technology trends.

About You

You are a trusted, discreet, and strategic technology professional with a track record of delivering secure, high-performing IT operations in complex organisations. You bring strong governance, risk management, and stakeholder engagement skills, combined with the ability to lead confidently in sensitive and global contexts.

Essential skills and experience:

• Senior-level experience in IT operations, governance, or systems management.
• Deep expertise in Microsoft 365 and SharePoint environments.
• Proven track record in cybersecurity, data protection, and compliance frameworks.
• Experience managing outsourced service providers and large-scale technology projects.
• Strong strategic and analytical skills, with sound judgment and discretion.
• Excellent communication and stakeholder management across international teams.

Desirable:

• Senior experience in the not-for-profit or philanthropic sector.
• Experience in a global organisation, understanding diverse operational contexts and technology pressures worldwide.

Working Arrangements

• This is a hybrid position, requiring at least 2 days per week onsite at either the Central London or Amsterdam office.
• The post is full-time and permanent; however, a 4-day working week will be considered. 
• Salary Range: £80,000 - £100,000 per annum

To discuss this role in more detail please contact Hannah at NFP People.