Head of supporter experience jobs in bermondsey, greater london

Are you looking for a fulfilling & rewarding career?

Vibrance has an exciting opportunity for a Management Accountant to join our team. You will join us on a full-time contract and in return, you will receive a competitive salary of £45,000- £50,000 pa, plus benefits. The role is based at our head office in Bethnal Green with the option of Hybrid working after a 6-month probationary period.

Vibrance is a registered charity supporting adults with additional needs in London and Essex. 

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

As an employer we are proud to have earned both the Investors in People Silver accreditation and ranked in the Sunday Times ‘Best Companies to work for’ list.

About our Management Accountant role:

The Management Accountant will be pivotal in providing accurate and timely financial information and analysis to support decision-making across our care projects. The successful candidate will work closely with senior management to ensure the company’s financial performance is closely monitored and aligned with organisational goals.

You will be responsible for managing time sensitive processes, budgeting, forecasting and providing insights into financial performance. We welcome candidates with a knowledge of the use of AI and other emerging technologies.

You will monitor operational costs and identify areas for cost reduction, ensuring financial controls are in place, proactively providing improvements to procedures and applying sound judgement based on knowledge and experience.

You will build strong and positive relationships with budget holders, senior managers and Heads of Departments, providing the necessary assistance and professional advice to assist them with the financial aspects of their duties. There is an expectation for you to lead on the creation of monthly management packs.

This role offers the opportunity to contribute to an organisation that positively affects people’s lives.

What we’re looking for in our ideal Management Accountant:

• Qualified accountant (CIMA, ACCA or ACA)
• Highly skilled with Excel and finance packages including Sage 200
• Supportive and willing to learn and develop with a proactive and solutions focused approach
• Detail-oriented with a high level of accuracy.

• Strong organisational and time management skills, with the ability to oversee multiple priorities and meet deadlines.

• Proactive, with a continuous improvement mindset.

• Strong understanding of financial controls, budgeting, and forecasting in a multi-site environment.

• Proven experience as a Management Accountant or in a similar financial role, ideally within the healthcare, social care, or similarly regulated sector.

In return for your skills, knowledge, and experience, you’ll enjoy:

• A comprehensive training programme
• Generous holiday entitlement
• Pension scheme
• Rewards and recognition for your service
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.

SUMMARY OF THE ROLE

This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.

Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.

MAIN DUTIES

Fundraising Communications:

• Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
• Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
• Use Dot Digital to send communications and securely hold and update donor contact information
• Work closely with the School’s Communications and Marketing department to advance design and content briefs as required. 

Event Planning & Delivery:

• Attend annual School calendar planning meetings
• Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
• Support the delivery external events for existing donors as well as cultivation events for prospects
• Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
• Log and track all event invitations, RSVPs and attendance through the CRM
• Work closely with the teaching staff to coordinate any activities that are student-facing. 

Donor Data Stewardship:

• Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
• Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
• Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
• Keep accurate contact data and record keeping for the wider team reporting and monitoring needs

Legacy Gift Administration:

• Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
• Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.

General Support:

• Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond. 

PERSON SPECIFICATION

Essential Criteria:

• Willing to work collaboratively across all functions of the department and wider School
• Daily working knowledge of Windows PC systems and Microsoft Office programs
• Minimum of two years administrative and operational experience
• Experience in maintaining and managing a contacts database
• Experience of working in a non-profit or charity fundraising environment
• Confident and well presented with strong relationship management skills
• Ability to present information concisely and effectively, both verbally and in writing
• Good organisational skills with ability to prioritise work to meet tight deadlines
• Numerate with a meticulous attention to detail and able to understand budgets
• Flexible to assist at performances and events falling outside normal working hours

Desirable Criteria:

• Empathy with and a commitment to the aims and ethos of the School
• Previous experience of organising premium events and large functions
• A knowledge and appreciation of the arts, particularly dance and ballet
• Previous experience of using Access CRM
• A good understanding Dot Digital
• IoF qualified and/or relevant degree subject

SAFEGUARDING DUTIES AND RESPONSIBILITIES

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

• To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
• To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
• To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
• To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.

The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.

Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.

About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.

The Role

This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.

NHS Engagement & Relationship Management

▪ Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.

▪ Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.

▪ Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.

▪ Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.

▪ Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.

▪ Manage project timelines, budgets, KPIs and reporting to senior management and funders.

Engagement Campaigns

▪ Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.

▪ To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.

Post Discharge Support Project

▪ Manage development and delivery of Cosmic’s new pioneering family support service after intensive care.

▪ Develop, in partnership with the units, service delivery models that include services provided, and their impact.

▪ Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.

▪ Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.

▪ Work with our supporters and past patients and families in the development of projects and services.

▪ Work closely with the Family Liaison Nurse, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.

Monitoring, Evaluation & Reporting

▪ Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.

▪ Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.

▪ Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.

Who We’re Looking For

We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.

You’ll bring:

• Strong project management skills, with experience of engaging with stakeholders and reporting on services.

• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.

• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.

• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.

• Excellent communication skills and an authoritative, professional manner when representing the charity.

• A collaborative approach to teamwork, including chairing meetings and motivating others.

• The ability to make sound decisions under pressure and communicate them clearly and constructively.

• An understanding of paediatric or neonatal care environments is desirable but not essential.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days holiday plus Bank Holidays

• £200 professional development budget annually

• Hybrid working opportunities

• Employee Assistance Programme

• Flexible hours. Core office hours 10am – 4pm

To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.

Join The London Library – Marketing Executive (Freelance Casual)

• Duration: 12-months (July 2025 – June 2026)

· Hours:  Anticipated 2 days/week in 2025/26 and 1 day/week in 2026/27.                                                                                               Working patterns to be mutually agreed upon appointment 

• Status: PAYE or Contract
• Salary band:  £120/per day worked
• Location: St James’s Square, London SW1 or Remote
• Reports to: Head of Marketing and Communications
• Closing date:  Sunday 13 July 2025 @ midnight

· Interviews: w/c 14 July 2025

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for over 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, Bram Stoker, Virginia Woolf, EM Forster, Daphne du Maurier, TS Eliot, Muriel Spark, Angela Carter, AS Byatt, and Ian Fleming. 13 winners of the Nobel Prize for Literature have been members. Current writers in membership include Sir Kazuo Ishiguro, Sir Tom Stoppard, Raymond Antrobus, Sir Simon Schama, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed with around 5,000 new books being added each year. It also offers a vast eLibrary and invaluable postal loans service. The Library is a membership library and charity, and is championed by its President, Helena Bonham Carter CBE.

About the role

We have an exciting, fixed term opportunity for a Marketing Executive (Freelance or Casual) to provide backfill support to the Marketing and Communications team during delivery of another project, which will contribute to membership growth and revenue for the Library. In this pivotal role you will:

· support the Library’s marketing and communications team

· increase awareness of the Library and grow membership

· implement the Library’s digital communications strategy, creating content and growing and engaging audiences

About you  

You are an experienced and self-motivated professional with: 

· Social media management experience, including growing and engaging audiences, and preferably from an arts/cultural or charity organisation

· Knowledge and experience of digital communications and content creation across a variety of channels including copy, visuals, and video, and analysing its performance

· Experience of digital marketing techniques and software including email software, CRM, and Google Analytics

· Experience of growing membership, visitors, or income

· High-level interpersonal and communication skills, with the ability to engage effectively with a variety of people

· Highly organised with a creative flair, and attention to detail

Personal attributes include:

• Being pleasant, approachable, and helpful, even under pressure.
• A flexible attitude and adaptable to change

· Self-motivated and dedicated, with a willingness to collaborate as needed.

Why Join Us?

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

Please note:

We can only consider candidates with the right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

Funding Reporting & Analytics Manager

Contract type: Fixed Term, Full Time (13 Months with possibility of extension)

Location: London, United Kingdom
UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £44,168 - £52,305 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Programmes Funding & Partnerships Team contributes to WaterAid’s mission by cultivating and securing income from institutional and non-institutional partners for all WaterAid’s programmes globally so that WaterAid can effectively deliver on its mission. You’ll sit within the Restricted Funding Compliance team within the wider PFP Team, which is committed to providing a supportive and effective environment to manage restricted funding.

About the role

Are you passionate about turning data into powerful insights that drive real impact?

We’re looking for a Funding Reporting & Analytics Manager to lead the charge on ensuring high-quality restricted funding data and transforming it into actionable business intelligence. You’ll play a key role in shaping strategic decisions by partnering closely with our Programme Information Systems Team and the Data Governance Lead.

If you're detail-driven, data-savvy, and excited about making a difference through analytics—we’d love to hear from you.

Apply now and help turn data into change

In this role, you will:

• Own the quality and governance of restricted funding data
• Set and maintain data control standards
• Turn raw data into strategic insights for smarter planning and decision-making
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Demonstrable hands-on experience of building and delivering Business Intelligence (BI) solutions using BI technology, particularly Power BI
• Experience and expertise at writing SQL queries within SQL Server or similar toolAbility to use, understand and manage complex data sources: ability to extract data and identify and resolve inconsistencies that will impact on data accuracy and financial KPIs
• Capacity to provide robust analysis; ability to present complex information/data simply to a range of audiences
• Ability to produce concise narrative performance analysis with good attention to detail

Although not essential, we’d prefer you to have:

• Background / strong understanding of restricted/institutional funding for development.
• Background and practice in fundraising and funding contract management
• Salesforce, Dynamics, Microsoft Fabric experience

Closing date: Applications close 12:00pm  UK time on 28th July 2025. Interviews are expected to take place week commencing 28th July.

How to apply: Click Apply to upload your CV and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre‑employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK‑based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybrid working arrangements 
• Season ticket loan 
• Free annual eye tests 
• Give As You Earn charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !

Location: Shelter Head Office, Old Street London, Hybrid

Contract type: Permanent

Salary: £37,181 per annum (plus £5,023.71 per annum London Weighting allowance if applicable)

Hours: 37.5 hours per week

Closing date: Tuesday 22nd July 2025 at 11:30pm 

We are hiring for 2 New Partnerships Managers

Do you have corporate fundraising or business development experience, the ability to think strategically and bring ideas to life via written proposals and pitches? Then join Shelter in this key role as New Partnerships Manager and help to deliver our Corporate Partnerships Fundraising strategy by securing high value, long-term support from the private sector to tackle the housing emergency.

About the role 

As New Partnerships Manager, your priority will be delivering new, high-value and long-term support from the private sector to help tackle the housing and homelessness emergency.

You’ll focus on securing five -and six-figure partnerships through excellent prospect stewardship and the creation of tailored pitches and proposals, ranging from ‘charity of the year’ to commercial policy-driven relationships. You'll do this while demonstrating huge drive and passion for Shelter’s cause.

Role specifics 

We’re looking for a motivated individual to help drive income by securing multi-year, high-value corporate partnerships, with a focus on five and six-figure opportunities. You’ll proactively build and manage a pipeline of prospects, create compelling partnership proposals, and lead on the planning and delivery of strategic projects. Working closely with the New Partnerships Lead, you’ll support the development of team strategy, build strong internal and external relationships, and contribute to a high-performance culture that maximises support for Shelter.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

Led by the New Partnerships Lead, the team is responsible for contributing to the growth of Shelter’s voluntary income by securing new corporate relationships that support Shelter’s mission. The team is made up of one Lead, one Senior Manager, two Managers and one Executive. Together with the Partnership Management team, this forms Shelter’s Corporate Partnerships Team, within High Value Partnerships.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the 4 points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £52,000 - £60,000
Contract: Permanent, full-time
Closing date: Review on a rolling basis
Location: Hybrid, based in either London or Manchester office
Benefits: 5% Employer pension contribution, Private medical insurance, Healthcare cash plan, income protection

We are thrilled to be working with a youth homeless charity as they search for a passionate Senior Philanthropy Manager to join their incredible team. They are the UK's leading youth homelessness charity, campaigning to end homelessness of youth by 2037.

The Senior Philanthropy Manager role leads the Philanthropy function here, driving the team forward as they embark on the cultivation of a strong new prospect pipeline. As part of the role, you will be responsible for a team bringing in income of over £1.3m per year, with a view to double income over the next 3 years.

Working closely with the Head of Relationship Fundraising, you will lead the development of team plans, ensuring that they are diversifying their high value donor portfolio, and delivers sustainable unrestricted and restricted income.

This is a great opportunity to lead a high performing team, and spearhead an exciting Philanthropy Programme with buy-in and investment from stakeholders across the organisation.

To be successful in the role of Senior Philanthropy Manager, you will need:

• Proven experience of working with high value donors as a leading professional in the area of philanthropy.
• Demonstrable experience of securing major donor gifts at £100k, with excellent writing skills to support the delivery of proposals.
• Proven experience of developing effective donor relationships and provision of excellent stewardship, with knowledge of the changing philanthropic landscape.

If you would like to have an informal discussion, please call and ask to speak to Jake. CV's are being reviewed on a rolling basis. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 
 

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Community Fundraising Manager

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.

Contract:  Permanent
Hours:  30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Interview dates: First-round interviews will be held on a rolling basis

Purpose of the role

• Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
• Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
• Lead the strategy for our Individual/Regular Giving programme
• Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
• Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
• Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
• Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising

Ideal candidate

The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.

Person specification

Essential

• Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
• Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
• Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
• Excellent relationship building skills
• Ability to manage several projects at the same time
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel
• Enthusiasm for the issues we work on

 

Desirable

• Working understanding of admin processes relating to fundraising
• Understanding of digital marketing
• An understanding of GDPR in relation to fundraising

The Bridge is seeking a values-driven Programme Manager to lead the design and delivery of impactful, community-rooted projects that uplift women’s voices and challenge inequality

Job title: Programme Manager

Department: Projects

Salary: £35,000 - £40,000

Reports to: Head of Programmes

Time commitment: Full-time (35 hours per week) with some evening and weekend work

Reports: No direct reports but the post holder will co-ordinate the work of volunteers, facilitators and other staff working on projects

Contract type: Permanent - Applicants must have the right to work in the UK.

Location: London Bridge – option to work 1 day a week from home

About the role

This is a hands-on, people-focused role at the heart of our programme delivery. As Programme Manager, you’ll work closely with communities, colleagues, volunteers, and partners to co-create and deliver meaningful programmes that centre on women’s voices and lived experience.

You will be responsible for managing the day-to-day running of projects — from design and facilitation through to coordination, evaluation, and reporting. The role involves a high level of collaboration across departments and with external partners, as well as ongoing work with participants and volunteers to ensure our programmes are inclusive, responsive, and impactful.

You’ll be at the forefront of delivery: holding safe, welcoming spaces; supporting others to take on facilitation roles; and helping build confidence and leadership among women involved in our work. At the same time, you’ll ensure strong systems, clear communication, and smooth operations across every stage of a programme — including the coordination of all logistics, administration, and communications needed to make programme delivery run effectively. As the work is people-focused and often deeply personal, you’ll need to feel confident navigating sensitive conversations, responding to complex situations with care, and creating space for trust and honesty.

This role would suit someone grounded in values that centre lived experience, challenge inequality, and uplift women’s voices — someone who is passionate about working alongside women, committed to social justice, and energised by collaboration, care, and collective learning.

Key responsibilities

Programme & Project leadership

· Support & lead on the design, development and delivery of new and existing programmes and events aligned with the charity’s strategic objectives

· Work closely with Head of Programmes and other departments to translate strategy into bold, creative actions that centre women's voices and lived experience

· Work closely with Head of Programmes and other departments to embed co-production principles across all programme initiatives/ co-produce initiatives with participants and stakeholders, ensuring relevance and impact.

· Initiate and conduct research into topics including public health, gender inequality, and women’s health to inform and inspire programme development.

· Facilitate and host workshops and group sessions; hold inclusive and safe spaces for women, while supporting others (e.g., volunteers, project members) to take on facilitation roles themselves.

· Proactively bring forward ideas, test new approaches, and continuously improve the effectiveness of the charity’s work.

· Collaborate across departments, drawing on the full range of team skills and perspectives to identify opportunities and create programmes that are innovative and cohesive.

· Be an active, visible member of the team who contributes ideas, shares learning, and helps foster a culture of genuine collaboration, deep passion for our mission, celebration of achievements, and openness to learning from mistakes.

Community, Partnerships & Influence

· Build and nurture meaningful partnerships with local organisations, health and social care providers, academic institutions, and networks to strengthen our reach and influence.

· Develop strong, trust-based relationships with programme participants, recognising and building on their strengths, supporting their progression into volunteer or facilitator roles, and embedding co-production principles into project delivery.

· Champion an asset-based approach that values lived experience and empowers women to take active roles in shaping and delivering programmes.

· Cultivate a strong, supportive relationship with volunteers, ensuring they feel valued, included, and part of the charity’s wider mission.

· Represent the charity at events, networks, and forums to champion our mission and contribute to wider conversations about gender equity and health.

· Contribute to the cultural and social change needed to challenge injustice and empower women.

· Seek out and engage with opportunities to shape research, contribute to thought leadership, and drive systemic change.

Monitoring, Learning & Evaluation

· Support with the design and management of frameworks for monitoring and evaluating programme outcomes, using tools such as Theory of Change and wellbeing indicators (e.g., WEMWBS).

· Gather and analyse data and feedback (qualitative and quantitative) from all stakeholders to inform adaptive programme delivery and report to funders.

· Produce high-quality reports, case studies, and evidence to demonstrate impact to funders and inform future work.

Marketing & Communications

· Work with Head of Programmes and Marketing teams to highlight the success and stories emerging from programme work.

· Write blogs, contribute to content creation, and ensure programme outcomes are shared with wider audiences in compelling, accessible ways.

· Ensure feedback and participant quotes are used meaningfully to build visibility and engagement.

· Ensure that all relevant programme information — including upcoming activities, events, and opportunities — is communicated clearly and in a timely manner to the appropriate teams or platforms, to support strong marketing, effective recruitment, and maximum engagement.

People Management

· Line manage staff, volunteers and project facilitators, providing clear expectations, supportive supervision, and development opportunities.

· Create a culture that is inclusive, supportive, and inspiring – empowering others to lead and grow.

· Support the wellbeing of all staff and volunteers, with an understanding of the specific health experiences and barriers faced by women.

Funding & Finance

· Develop and monitor programme budgets and work with the Head of Programmes to report against spend.

· Work with SLT to support with research and applications for funding opportunities to support programme delivery and financial sustainability.

· Manage relationships with funders and corporate partners, reporting on outcomes and impact.

Policy, Safeguarding & Organisational Development

• Be an active contributor to the charity’s safeguarding team, playing a role in creating safe, inclusive spaces for all participants and staff.
• Support the implementation of all organisational policies — not only by adhering to them but by actively identifying areas for improvement, sharing feedback, and contributing to policy development.
• Stay up to date with best practice in safeguarding, boundaries, mental health support, and inclusive, trauma-informed practice, and help ensure these are embedded in programme delivery and team culture.

Data Protection, administration and programme coordination

• Oversee the secure collection and storage of data, ensuring full compliance with GDPR.
• Implement and manage CRM systems relevant to programme delivery.
• Ensure the smooth, effective and compliant delivery of all programmes, activities, and events, with a strong focus on quality, coordination, and attention to detail.
• Act as a key contact for programme/project enquiries and coordinate logistics such as booking facilitators, venues, equipment, and refreshments.
• Liaise with participants, facilitators, and volunteers before, during and after programme delivery to ensure a seamless and supportive experience.
• Ensure all relevant paperwork and digital documentation — including EDI monitoring forms, feedback, and volunteer information — is completed, stored securely, and remains compliant with GDPR and organisational standards.
• Manage relationships with external facilitators, including onboarding, contracts, payment processing, and quality assurance.
• Coordinate across departments (e.g. marketing, community engagement, operations) to ensure strong internal communication and the effective promotion and delivery of all programmes.
• Maintain accurate programme records, track progress against plans, and ensure that systems are in place for smooth programme operations.

Equity, Diversity & Inclusion (EDI)

• Ensure all programmes are inclusive and reflect the diversity of the communities we work with.
• Regularly review EDI data and work with the team to remove barriers to participation.
• Identify gaps and opportunities to enhance inclusivity and challenge systemic inequality in programme delivery.

How to apply: 

Please submit a CV and cover letter (of no more than 2 pages) through the Charity Job website. We will be reviewing applications as they are submitted. Final date for submission is 02/07/2025 

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with organisations that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark beating, sustained outcomes.

We provide them with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

About the team

This is an important role based in a busy Operations team which covers office management, information technology, finance and human resources. The team play a key role in supporting the organisation to achieve its mission of supporting young people from disadvantaged backgrounds to succeed.

The Operations team comprises the Director of Finance and Operations, HR and Learning Manager, Head of Finance, HR Officer, Finance and Operations Assistant and a part time Administrator. Payroll and IT support are outsourced.

About this role

The Executive Assistant (EA) to the Chief Executive at Impetus plays a vital role in providing high-level administrative and project management support to the Chief Executive and ensuring the smooth operating of the Senior Management Team (SMT). The EA acts as a key liaison between the Chief Executive and internal/external stakeholders, managing sensitive information and handling a wide range of administrative and executive support tasks.

This dynamic position requires the ability to anticipate needs, think critically, and offer creative solutions to problems with a high level of professionalism and confidentiality.

Key responsibilities

Executive Support:

• Provide sophisticated calendar management for the Chief Executive.
• Serve as the primary point of contact for internal and external stakeholders on all matters pertaining to the Chief Executive, including those of a highly confidential or critical nature.
• Prioritise and determine the appropriate course of action, referral, or response, exercising judgement to reflect the Chief Executive’s style and organisational policy.
• Prioritise inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Anticipate the Chief Executive’s needs (e.g. travel bookings, briefings, preparation time) in advance of meetings, conferences, etc.
• Coordinate all SMT meetings and offsites and assist with staff meetings and events as needed.
• Work closely with the Chief Executive to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping the Chief Executive updated.
• Provide a "gatekeeper" and "gateway" role, providing a bridge for smooth communication between the Chief Executive and staff, demonstrating leadership to maintain credibility, trust and support with the senior management team.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organisation including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; making travel arrangements; and completing expenses.

Governance:

• Act as a liaison and provide support to the Board of Directors.
• Arrange and handle all logistics for Board meetings, sub committees and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials and record meeting minutes.

Operations Support:

• Support a professional and effective office/remote working environment for Impetus staff.
• Assist the Director of Finance and Operations (DFO) with any ad hoc Operations duties and projects, such as an office move, health and safety reviews, optimising remote and agile working.
• Assist the HR and Learning Manager with HR administration, including straightforward queries, recruitment support and ad hoc projects where needed.

Person specification

Essential:

Qualifications and Experience

• Significant executive support experience, acting as a trusted advisor and support to senior colleague/s (ideally within the charity or not for profit sector).
• Good business acumen and a keen interest and understanding of operations support.
• Excellent technical skills. Experience utilising CRM systems effectively; expert proficiency with Microsoft Office; ability to design and edit graphic presentations and materials.
• Exceptional organisational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Excellent judgement and problem solving; with the ability to make appropriate, informed decisions regarding priorities and available time.
• Excellent project management and planning skills, including effective contingency planning and responsibility for managing actions, people and priorities.

People and Communication skills

• High degree of proactive professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, charity partners, donors, and other external stakeholders.
• Work flexibly, collaboratively and creatively, with the ability to adapt to change, and work effectively as part of a team, remain calm under pressure and support others where required.
• Commitment to a continual focus on improving service to stakeholders, both internal and external.
• Excellent written and verbal communication skills with experience of writing in a variety of formats and communicating complex and sensitive information in a clear, correct, coherent and professional manner.
• Ability to influence and negotiate, presenting arguments or proposals with skill and confidence.
• Ability to maintain a high level of integrity and discretion when handling confidential information, dealing with sensitive issues and managing conflict.

Commitment to Impetus’ mission and values

• Ability to act as an ambassador for the organisation.
• A commitment to equality, diversity and inclusion with the ability to execute work with a diversity, equity, and inclusion lens.

Desirable

• Experience working in the charity or not for profit sector.
• Experience working with a not for profit Board.
• A keen interest in youth and/or education sector.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 14th July 2025.

Interviews

First round interviews will take place: 21st July 2025.

Second round interviews will take place: 28th July 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

KEY DETAILS

DISCLAIMER: THERE IS AN OCCUPATIONAL REQUIREMENT FOR THIS POST HOLDER TO BE A CHRISTIAN. See section below for more information. 

Refer to document attached (visible once you click 'Apply'). 

Job title: Operations Manager 

Hours: 37.5 hours per week (Flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.

Salary: £32,400 to £36,000 depending on experience

Contract: 12 months with potential/possibility of extension

Reports to: Church Leadership Team (Ministers and Trustees)

Location: Westbourne Grove Church, London W11 (Please note that the nature of the role means that hybrid working is not an option)

Closing date and how to apply:

8.30am on Friday 18th July 2025.

FOR TERMS AND CONDITIONS, HOW TO APPLY AND COVER LETTER INFO, SEE DOCUMENT ATTACHED. 

Other essential information: You must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

ABOUT THE CHURCH

We welcome everyone to join with us in discovering Jesus and sharing God’s love, especially by caring for those in need.

Located in a multicultural and socioeconomically diverse neighbourhood, the church actively promotes inclusion, stands against racism and discrimination, and is an equal opportunity employer. 

OUR ETHOS – GUIDING VALUES AND IDEALS

We believe that God is loving, good and just, and chooses to reveal himself to us! He made humans in his image, so we’re designed to live in relationship with him and with each other in community. The world is currently not as God wants, and his plan is to renew the whole of creation. He invites and calls us to the privilege of working with him on this mission.

With this in mind, we want to reflect God’s love and character in our values and actions.

OUR VALUES

• We value growing in relationship with God in a wide variety of ways - welcoming questions and doubts as vital parts of learning and growing. We long for people to know Jesus and follow Him.
• We build relationships on love, compassion, and mutual respect.
• We treat everyone with kindness and dignity, caring especially for those in need, and seeking justice and reconciliation.
• We seek to reflect God’s generosity, integrity and honesty in business.
• We share our beautiful building with the local community and offer a place of belonging, hope, and participation.
• We believe leadership is servant-hearted, and all are encouraged to take part.
• We seek to express encouragement, forgiveness, and lasting hope.

OUR WORK AND MISSION

Our church activities flow out of our community's passions and interests, aiming to embody God's character in all we do.

OPERATIONS MANAGER - ROLE RESPONSIBILITIES

The Operations Manager is a key support for the church’s leadership and heads the staff team providing management over key operational and missional areas of the church’s activities.

This leadership role supports the ethos and ministries of the church and its mission to be a church for the community - discovering Jesus, sharing God’s love, and caring for those in need.

A vital aim for our church’s work in the local community is that our staff relationships, our Venue ministry, our Christian hospitality and how we use and share our building should all reflect God’s character - showing compassion, generosity, and kindness.

The role has a lot of different components, so we’re looking for someone who sees all aspects of this job as an expression of the church’s mission to proclaim the Good News and will facilitate and serve the congregation, the staff and the volunteer teams as they creatively explore ways to express our Christian ethos through the life and ministries of the church. This therefore requires that they are someone who has a mature Christian faith.

They will need to be a “servant“ leader who is mentally agile, energetic, able to schedule and prioritise, a good delegator, a team player, a quick learner and capable of taking initiatives, with a healthy understanding of self-care - we’re not looking for a “hero”, but someone who can work sustainability.

Leadership:

• Work closely with the church leadership team to support the trustees, staff and congregation in the development of church vision, ethos, mission and ministries.
• Create a positive, Christian work environment, and cultivate supportive team working relationships and working practices that align with the church’s mission.
• Lead the staff team, providing effective leadership, management, administration, recruitment, and staff development. Facilitate the team as they represent the church’s values in the day-to-day open house ministries of the church.
• The Operations Manager must be able to represent the church and the church’s Christian ethos in the absence of the Minister.

Building Management:

• Support and develop initiatives that enable every aspect of the building's use, welcome and presentation to be missional.
• Provide effective management, administration, organisation, maintenance, and development of the WGC church buildings and equipment.
• Coordinate with the Estate Manager to develop long-term maintenance plans for the common parts areas of the building.
• Provide the Trustees with regular building management reports.

Compliance and Legal Administration:

Provide effective management, administration, organisation, and compliance with UK laws, for:

• The maintenance of a safe and healthy working environment.
• Safeguarding, equality and inclusion.
• HR matters including safe recruitment, induction, training and employee development.
• GDPR
• Matters relating to Westbourne Grove CIO charity’s Trust Deeds, Constitution and Church Rules, and leasehold responsibilities.
• Requirements as a registered charity (CIO) including timely submission of reports to the Charity Commission.
• Develop and implement policies, risk assessments and safe working procedures and keep them regularly updated and reviewed. Ensure policies and safe working practices are adhered to.
• Provide adequate information, training and supervision to ensure employees and volunteers are competent to do their work.
• Lead in communications with the freeholder, the management company, the estate manager, and church tenants. Oversee any necessary legal input for decision-making and work closely with the WGC Trustees, and external organisations on decisions relating to the common parts of the building.
• Keep administrative records. Provide reports for the Trustees.

Administrative Services and Support:

• Provide administrative support for the Ministers. Develop and maintain administrative, organisational, communications systems and record keeping procedures for the church’s general administration. Maintain membership and constitutional records.
• Administrate the church's IT infrastructure, broadband, phone systems, and utilities accounts and ensure they meet the operational needs of the building and its ministries.
• Assist the Venue Manager to develop and maintain suitable and effective systems, strategy, pricing, communications, contract management, staffing and customer relations.
• Develop the church’s visibility and profile in the community using the church’s website, social media, ArtSpace, and missional displays and exhibitions, ensuring these align with the church’s ethos and mission.

Financial Oversight:

• Oversee provision of financial management information to Leadership team and Trustees, including budgeting, salaries, financial reports, end-of-year statements. Support them in developing financial strategies and policies.
• Oversee the accurate functioning of church financial systems, controls and procedures. Monitor and administrate reserves and investments.
• Ensure WGC's financial practices comply with UK charity regulations. Assist with the filing of the accounts and annual report to the Charity Commission.

Provide financial oversight, management, and support for:

• Venue ministry finances, pricing and strategy
• Finance Administration - ensure all financial records, payroll, pension administration, invoices, and reports are accurate and timely. Authorise payments.
• Manage the buildings budget including liaising with the Estate Manager regarding common parts expenditure.
• Financial interactions with lease and licence holders including new leases, rent reviews, break clauses and lease renewals, insurance contributions.

PERSON SPECIFICATION

Essential Personal Skills and Characteristics:

• A practising Evangelical Christian - Pastoral skills: able to mentor, and support in prayer.
• Leadership and team building: Ability to lead with a servant heart, to encourage, enable and enthuse team members. Emotionally intelligent and resilient. Skilled at delegating. Has the wisdom and confidence needed to handle conflict. Reliable and consistent, creating a stable and secure environment.
• Problem solving: Strong management and administration skills. Strong organisational, strategic, analytical, and problem-solving abilities. Able to think clearly, creatively and collaboratively.
• Attention to detail
• Time-management
• Sound judgement and decision making across many fields of work. Awareness of when wider consultation or authorisation is required.
• Excellent communication skills and interpersonal skills with a wide range of people.
• Flexible and Confident: Works well under stress, supports others when working under pressure. Good at multitasking and responding to the unexpected. Comfortable to work alone and as part of a team. Can-do attitude and open to input from others. Keen to develop existing skills and learn new ones.
• People skills: builds relationships with colleagues. Develops a culture that demonstrates the Biblical “one-another’s” and celebrates life together. Earns trust, able to maintain confidentiality. Speaks truthfully and kindly, takes responsibility, and apologises for their mistakes. Gives and receives constructive feedback lovingly, honestly and humbly. Invests in the development of others. Sensitive to cultural differences and behaves respectfully and appropriately in a multicultural team.
• Committed to excellence to serve Jesus, WGC and those we reach out to. Seeing projects through to completion.
• Self-motivated: pro-active in developing new initiatives and inspiring others. A desire for personal development and willingness to learn and grow.

PREFERRED WORK EXPERIENCE

Candidates should be able to demonstrate either experience in the following areas of responsibility and/or the skills needed to carry out these responsibilities.

Preferred leadership experience – preferably in a church or other Christian organisation:

• The ability to contribute to the management decision making process.
• Understanding of the church and charitable sector.
• Leading and managing projects of a diverse and complex nature in a team-oriented workplace and of delivering operational excellence in challenging environments.
• Leading and creating effective teams and of working co-operatively and collaboratively with others. Experience in delegating effectively.

Other preferred areas of experience, skill and understanding:

• Operations and building management.
• Administrative and operational support,
• Human Resources, including employment laws, practices, and administration.
• Charity compliance, legal compliance with leases, tenancy agreements and customer contracts.
• General church administration, organisation and communications.
• UK Health and Safety regulations and compliance including writing and implementing policies, risk assessments and procedures.
• Safeguarding administration and understanding of training requirements at a team leadership level.
• Oversight of finances and managing budgets. Understanding of financial management systems - able to interpret and define financial reports.
• Venue management.
• Technical experience required for effective team working, including email, online meeting forums, and shared calendars and drives. Proficient in the use of Office 365 suite including Word and Excel.
• Experience in the use of websites and social media platforms such as Instagram and Facebook to promote public awareness. Experience in the use of Square Space, Canva, Photoshop, Illustrator, to produce website and social media content, and for graphic design of posters, church displays and exhibition materials.
• Education: Bachelor’s degree or equivalent experience in the work environment.
• Holds a UK driving licence.

This job description outlines the key areas of responsibility for the Operations Manager role but is not exhaustive. It may evolve based on the church's changing needs and the skills and interests of the appointed candidate. Regular reviews will take place to ensure the role remains aligned with the church’s vision and mission.

EQUALITY, DIVERSITY AND INCLUSION

Westbourne Grove Church is a Christian Charity committed to equal opportunities
and is an ‘equal opportunities’ employer within the parameters of its ethos and values. We make employment decisions by matching the church’s needs with the skills and experience of candidates.

We want all staff members, despite their differences, to know that they are welcomed, respected and included at WGC, able to do their jobs free of discrimination.

As a Christian community we operate according to the principles of our faith and therefore reserve the right to recruit Christians with an understanding of Christian values and support for the church ethos where there is an Occupational Requirement to do so.

Occupational Requirement:
In accordance with schedule 9 of the 2010 Equality Act, the church considers that there is currently an occupational requirement for the holder of Operations Manager role to be:

A mature practising Evangelical Christian: with a personal faith in Jesus Christ, of godly character, committed to personal growth, a worshipper with a passion for God’s Kingdom; a person of prayer, with good knowledge of and respect for the Bible as God’s inspired word; able to apply biblical principles to working life and showing evidence of calling to the role.

They need to:

Be an active member of Westbourne Grove Church.

Understand, be in agreement with, and be happy to promote the ethos, vision and practices of Westbourne Grove Church.

Be willing to accept and abide by the WGC Ethos Statement and Statements of Faith and to work in accordance with the WGC Constitution and Rules.

This Occupational Requirement is in place to:
Provide pastoral and prayer support, missional direction and Christian leadership to the staff team.

Protect our strong Christian ethos and values and to ensure that these are demonstrated in the work and practices of the staff team.

Ensure: that the requirements of the Church Constitution and Rules are followed in all the church practices; that our charitable objective of advancing the Christian faith is understood and carried out by the staff team.

Ensure that the church building is used to its full missional potential so that the local community and visitors encounter something of the life and presence of God.

If you require reasonable adjustments in order to carry out the role or attend an interview at WGC due to a disability, caring responsibilities, or any other reason, please let us know when you apply. Thank you.

TERMS AND CONDITIONS AND HOW TO APPLY

The role is full time (37.5 hours / week - flexible schedule across at least 4 days, core hours from 9:00 am to 6:00 pm) with occasional need to work out of hours.
Please note that the nature of the role means that hybrid working is not an option.

Salary £32,400 to £36,000 depending on the competencies and experience of the successful candidate. The package also includes 28 days’ leave + Bank Holidays, and a workplace pension (with 4% employer contribution) following the successful completion of probation.

In line with our safer recruitment policy, the successful candidate will have to undertake a DBS check and all those invited to interview will be required to complete a declaration of suitability and provide references. References will be taken up prior to appointment.

Please note that you must have the right to work in the UK and/or a visa that allows you to work in the UK for the duration of this contract. The Trustees are willing to consider sponsoring a visa for this role.

Please send your CV and a cover letter of no more than 2 pages please - to Charlotte Thackery, Operations Manager (email found on doc attached) by 8,30am on Friday 18th July 2025.

Your cover letter should include:

1. Why you would like to work at WGC generally and this role specifically;

2. Why you think your skills and experience make you a good candidate for this role;

3. Describe how your Christian faith informs your life and actions

4. When you could start the job if you were to be offered it.

Shortlisted candidates will be asked to record a 1-minute video of themselves addressing a particular prompt. The highest performing candidates will be called for an interview with members of the WGC team.

Whilst we appreciate the time and effort that has gone into your application we can only correspond with short-listed candidates. If you have not heard from us by 04 August 2025 then your application was unsuccessful. We are looking forward to hearing from you.

Thank you.

Location: Hybrid
Department: Advocacy & Support Helpline
Salary: £24,180.51 (not including London Weighting) / £28,309.92 (including London Weighting)
Hours: Full time - 35 hours per week
Job Type: Full time
Contract Type: Fixed Term Contract
 
About the role
 
As a member of our helpline team, you will provide emotional support and practical guidance to individuals in need, responding to calls, emails, and web chats. You will support individuals who have experienced various forms of violence and abuse, including domestic violence, hate crimes, sexual violence, and so-called conversion therapies. Your role will involve offering a compassionate, non-judgmental, and empathetic ear to those reaching out for help, while carefully assessing each situation to determine the appropriate level of support. You will conduct risk assessments, provide safeguarding assistance, assist with safety planning, signposting, and, when necessary, support with referring individuals on to the right services, always ensuring the highest standards of care and support.
 
About you
 
We are seeking a candidate with experience in providing trauma-informed support to victims and survivors. The ideal candidate will possess strong resilience, a commitment to self-care, and a deep understanding of the unique needs of LGBT victims and survivors. You will be able to demonstrate empathy, professionalism, and a proactive approach in offering emotional and practical support, while ensuring a safe and empowering environment for those in need.
 
There is a genuine occupational requirement under the Sexual Orientation Regulations 2003 for this post. It is considered essential that post holders have experience of LGBT needs, and impact of discrimination as the Helpline is run for LGBT victim/survivors of violence and abuse.
 
For more information on this role please download the attached job description.
 
Location: Hybrid or remote options available (the Galop office is based in central London)
Hours: 35 (1FT - 5 days a week across a rolling rota, including evenings)
Contract: Fixed term to 31st March 2026 with the possibility of extension dependent on funding
Reports to: Head of Helplines
Salary: £24,180.51 pro rata - not including London Weighting (£28,309.92 pro rata including London Weighting)
 
Closing Date: Applications should be submitted by 12 noon 28th July 2025.
Interviews will be held on 4th and 5th August 2025. All interviews will involve a short initial skills-based task and will be held online – interviews can be held in person at our central London based office upon request.
 
Please note* depending on the outcome of the initial interviews, there may be the possibility of a second interview.
 
REF-222481

Fundraising Manager
 

We are looking for an experienced Fundraising Manager – Trusts & Foundations and Corporate Fundraising to join a pioneering organisation.

You will be working for a charity that transforms the lives of care-experienced young people, helping them gain the skills, confidence, and inspiration to achieve sustainable employment. If you're passionate about strategic fundraising and creating life-changing opportunities, this role is for you.

Position: Fundraising Manager – Trusts & Foundations and Corporate Fundraising
Location: London
Salary: £40,000 - £45,000 per annum depending on experience
Contract: Full-time, permanent, 37.5 hours per week (Monday to Friday). Hybrid role with occasional evening or weekend work.
Start Date: Immediate Start
Benefits: 24 days annual leave plus 3 days over Christmas. 3% pension contribution after 3 months of service. Employee assistance programme.

Closing Date: Monday 4th August 2025

About the Role:

As Fundraising Manager, you will support the Director of Fundraising in implementing our charity's strategy across trusts & foundations and corporate fundraising. You’ll play a pivotal role in delivering fundraising plans, managing donor relationships, and leading income generation from both new and existing funders. This includes building funding propositions for corporate donors, securing grants, and stewarding relationships to maximise long-term support.

Main Duties and Responsibilities:

• Identify and apply for funding from trusts, foundations, and corporates.
• Cultivate and steward relationships with funders and major donors.
• Manage the full grant and partnership lifecycle—from research to reporting.
• Collaborate with the Head of Partnerships to secure income from strategic corporate partners.
• Develop compelling, impact-driven funding proposals tailored to donor motivations.
• Organise donor events and cultivation activities.
• Ensure GDPR compliance and effective donor acknowledgement systems.
• Maintain up-to-date records and reporting systems for pipeline management.
• Stay abreast of fundraising trends, especially in youth, employability, and CSR sectors.

About You:

You’ll be an experienced fundraiser with a track record of securing five- and six-figure gifts.

You'll have a passion for transforming young lives and thrive in a mission-driven environment. You bring a mix of strategic thinking and hands-on fundraising execution, with the confidence to engage major donors and corporates.

Experience, Qualifications, and Skills:

• At least 3 years' experience in fundraising, with success in securing significant grants.
• At least 2 years' experience in corporate fundraising or CSR partnerships.
• Strong written and verbal communication, with excellent proposal-writing skills.
• Outstanding research and analytical abilities.
• Proven ability to manage competing priorities and tight deadlines.
• Empathy for care-experienced young people and a commitment to the charity’s mission.
• Understanding of donor/partner motivations and corporate philanthropy.
• Experience with Salesforce or similar CRM desirable.
• Event management and knowledge of local funders and corporate CSR programmes is a plus.

If you have the passion and skills to drive income that directly supports care-experienced young people into meaningful careers, apply today and make a lasting difference.

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role.

You may have experience in roles such as: Fundraising Officer, Fundraising Manager, Senior Fundraiser, Corporate Partnerships Manager, Development Manager, Income Generation Officer, Major Donor Fundraiser, Grants Officer, or Corporate Giving Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Background:

Consumers International is the only global membership organisation bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers.

We work with our members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. Representing and empowering consumers, we are their voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services.

Working for Consumers International provides the opportunity to build solutions and partnerships to address the foremost marketplace issues and opportunities at global scale.

Purpose of the role:

The purpose of the role is focused on generating and developing monthly management accounts information and providing insight and direction to the Director General and Leadership Team. Reporting directly to the ‘Head of Finance and Organisation Development’, the Management Accountant will play a key role across the business in improving data capture and managing reporting across the team. This role will be on a part time basis of 2 days a week.

This role will suit someone who is looking to join a small, dynamic and growing organisation to run the management reporting process and provide timely and accurate financial management information. Systems experience with ‘Microsoft Dynamics 365 Business Central’ accounting package would be an added advantage.

KEY RESPONSIBILITIES

· Preparing monthly management accounts, including comparatives to budgets, trends and forecasts

· Compiling Balance sheet reconciliations

· Preparing quarterly Project ‘Income and Expenditure’ reports for Project Managers

· Preparing interim/final financial Project reports for submission to Funders

· Preparing quarterly VAT returns

· Providing accurate and timely financial information to support the organisational financial strategy and decision-making process

· Ensuring all transactions are recorded, filed and reported correctly

· Streamlining and improving accounting systems, controls and process environment

· Reviewing and updating current suite of organisational policies

· Preparing annual budget

· Preparing supporting schedules for Annual audit and working with external Accountants to assist in the preparation of annual financial statements