Head Of Supporter Experience Jobs in Bristol, City Of Bristol
Job Description – Operations Manager
IcFEM Dreamland Mission is a Christian charity set up to help fund and support the work of IcFEM in
Kenya. We had been running for almost 20 years with volunteers
running a home-based UK office. Three years ago we employed staff in the UK for the first time. We
currently have income of £350k- £400k a year depending on the projects running. IcFEM Kenya is a
locally run organisation based at Kimilili in Western Kenya. IcFEM Kenya runs community projects as
well as a school and hospital. The past five years has seen our work grow significantly, including the
school and hospital which have developed into large institutions that are valued by the community
in Kimilili and fit well into the local government set up.
We are looking for an individual who is ambitious to see our ministry grow and is experienced at
blending trust in God with human endeavour.
We are seeking an Operations Manager who has experience of the charity sector and is prepared to
be flexible and adaptable to the needs of this small charity. There is the potential for flexibility within
this role and we would be willing to discuss a variation in hours worked. Some occasional evening or
weekend work will be needed, and occasional travel to Kenya is an important part of the role,
particularly to build relationships with the Kenyan team.
Operations manager
Full-Time: 37.5 hours a week or part time/job share considered.
Flexible working available
Work from home
Salary: £30,000-£40,000 PA (Based on experience)
Annual Leave: 25 days PA plus Bank holidays and your birthday if it falls on a weekday. The office
will shut 25th December -1st January and these days will not be counted as part of your leave
entitlement.
Accountable: Chair of Trustees, Treasurer and Secretary
Contract: Permanent (6-month probation)
Handover period: During the probation period some work currently undertaken by Trustees will be
handed over to the post holder. Upon successful completion of the probationary period the post
holder will report to the Chair of Trustees.
Job description
Governance and legal compliance
➢ Review and keep updated UK policy and procedure documentation, writing new policies
where necessary to encompass latest regulations
➢ Regularly review the Safeguarding policy, and risk assessment, with the Trustee who leads
on safeguarding
➢ Work with the Treasurer and Secretary to ensure compliance and deadlines for Charity
Commission
➢ Review “new volunteer” and “new staff member” packs to ensure they meet the legal
requirement of the Charity Commission and all data protection policies
➢ Ensure all staff and volunteers hold correct documentation such as DBS certificates
➢ Ensure compliance with all regulatory authorities and regularly report on these to the
Trustees
➢ Maintain up to date knowledge of Charity policy and procedures
Finance and administration
➢ Manage the charity income and donations, including processing of cheques, bank transfers
and donor management system to acknowledge donations
➢ Grow the number of individuals and churches in the UK who support this charity
➢ Develop and manage donor relationships.
➢ Maintain and develop appropriate financial policies
➢ Manage income from giving sites such as Just Giving, Virgin Giving and PayPal
➢ Manage designated project funds and other finance tasks
➢ Oversee the marketing and communication role to promote the charity
➢ Line manages the Operations Assistant
Project management
➢ Alongside the Operations Assistant, and working closely with the Kenya team, continue to
manage the school sponsorship scheme for IcFEM DEC primary school
➢ Alongside the Kenyan team grow and develop the secondary school sponsorship scheme
➢ Alongside the hospital staff, co-ordinate the UK funded DMH hospital projects including
reports and stories from Kenya
➢ Present own ideas for projects and start to take ownership of new projects
➢ Work with donors including churches to develop current and new projects
➢ Represent the charity externally and strengthen partnerships with all relevant stakeholders
➢ Manage the UK end of Community based projects (e.g. Tree Growing and Bee’s & Honey)
including communications, funding, donor and partner management
➢ Monitoring and evaluation
➢ Set up and manage a monitoring and evaluation system for all UK-funded projects
➢ Provide regular feedback to relevant Trustees or Volunteers who are partners on specific
projects and once a quarter feedback to Trustees meetings
General administration and IT
➢ Oversee regular updates to the website, and social media
➢ Manage enquires both on the telephone and via email
➢ Co-ordinate volunteers both in the UK and those wishing to visit Kenya
➢ Co-ordinate the office including annual leave and day to day planning
➢ Assist Trustees with other administrative matters
Person specification
We are seeking a servant-hearted, emotionally intelligent, self-aware and authentic individual who is
outward looking, a good communicator, level headed and tenacious.
Required experience
➢ Have had extensive experience of the charity sector
➢ Book-keeping, banking or other finance skills and/or experience
➢ Experience of managing teams including volunteers
➢ Proven track record of being a team player
➢ Proven track record of managing charity offices and projects
➢ Experience of working with the highest levels of discretion, integrity and honesty.
Desirable experience
➢ Experience of working in East Africa
➢ Experience of using Beacon Donor Manager, and Xero finance manager systems, and if not
willing to learn
➢ Experience of managing online donor platforms
➢ Experience of website management
➢ Educated to degree level in relevant area or relevant professional qualifications
➢ Fundraising experience
➢ Experience of marketing in a charity setting
➢ Experience of working with volunteers
Required skills and abilities
➢ Able to work with minimal supervision
➢ Good relationship management skills
➢ Have tact and diplomacy skills
➢ Excellent written and verbal communication, marketing and PR skills
➢ Have excellent IT skills including Excel and the ability to learn website management
➢ Highly organised, able to manage multiple tasks at once and under pressure, and adept at
building good relationships
➢ Able to foster a culture of innovation and initiative-taking, creating a ‘can do’ atmosphere
that values everyone’s contribution and coaches out the best in the team.
Desirable knowledge
➢ Be up to date with charity law and have experience of coordinating policy and procedures
➢ Educated at least to A level or equivalent with GCSE passes English and Maths
➢ Knowledge of charity governance and developing new policies for growing charities
Personal qualities
➢ An active Christian faith with an openness to engage in devotions in the office
➢ Willing to work with ethos of a Christian Mission including partaking in prayer meetings and
church meetings
➢ Model professionalism and a passion for excellence.
➢ Willing to be flexible and work some evenings
➢ Comfortable lone working or with only one colleague
➢ Be willing to travel to Kenya when required
This job has an occupational requirement under Schedule 9 of the Equality Act 2010 to be held by an
active, practising Christian who assents to our Statement of Faith.
Please send a CV with 2 references and a maximum of a 2 page cover letter
The client requests no contact from agencies or media sales.
Are you a talented campaigns and media specialist keen to develop high impact campaigns that amplify and maximise the voice of an organisation that has a big impact on the lives of people who need advice?
Charity People is delighted to be partnering with AdviceUK at a time of investment within their team, and is leading on the recruitment of a Media and Campaigns Manager to join their talented, flexible and welcoming team.
Reporting to the Head of Policy and Public Affairs, as Media and Campaigns Manager you will create campaigns, partnerships and content that have innovation at their heart and support the organisation's advocacy goals. You'll work in close collaboration with the Marketing Communications team to grow reach and engagement across communication channels, delivering campaigns that mobilise support and leverage media opportunities.
Salary: £30,961 plus Regional Weighting (£4,454 in London). All staff also receive £600 per year work from home allowance.
Contract: Permanent position, 35 hours per week with part time (four days/28 hours) and job share options considered
Location: Remote home based role with a small amount of office time four days per year to staff days, plus some travel for meetings as and when required for your role. This is a national role and we encourage applicants from across the UK to apply.
Benefits include: 20 days of annual leave, increasing by a day each year (to a maximum of 5 additional days) plus 3 days leave between Christmas and New Year, home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme
Key responsibilities within this role will be as follows:
- Develop and implement effective campaigns to raise awareness and drive action on priority issues for AdviceUK, including the effective delivery and evaluation of the #AdviceSaves campaign that includes Advice Week
- Work with the Marketing and Communication Manager to build engagement with members in support of campaigns and advocacy work, including developing social media strategies
- Alongside Policy and Public Affairs colleagues, deliver high-quality communications products including media articles, reports, blogs, presentations, web and social media content that communicate complex messages clearly and effectively to stakeholders
- Manage media and campaign areas of the website, creating regular, engaging and evidence-based content
- Devise and deliver a media strategy to secure coverage which advances AdviceUK's strategic objectives and ensures a diverse and inclusive approach
- Identify and produce engaging stories for a wide range of national, sector and local media across England, Wales and Scotland, and work with colleagues internally to communicate this content across channels
- Use a range of material to support this media communications activity including press releases, website content, video, animation, graphics, case studies and media briefings
- Work with Policy and Public Affairs colleagues to ensure effective communication of policy positions in responses to the media, opinion pieces and features and briefings for journalists
- Develop constructive relationships with journalists across the national and sector media, working with them to place proactive stories and briefing them on latest AdviceUK activity
- Support reputation management for AdviceUK and develop and maintain public position statements for key issues, advising and supporting AdviceUK staff where appropriate
We'd love to hear from individuals with the following skills and experience:
- Previous experience within a media and campaigning role
- Ability to create multi-channel integrated campaigns with a strong eye for developing content that supports calls for action
- Experience of delivering media strategies that deliver news and features coverage
- Ideally some understanding of the social welfare advice sector
- Well-developed stakeholder relationship management experience, including of nurturing positive relationships with journalists, and of working in partnership to deliver joint campaigns
- Experience of media communication planning, monitoring and evaluations in order to support decision making and improve engagement and impact
- Experience and expertise in translating evidence, data and research into compelling media-friendly content for a range of channels
Closing date for applications: Midnight on Sunday 23rd June
Interview date: week commencing 1st July. Interviews will be held in person at AdviceUK's London office with travel costs reimbursed
If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.
Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
We reserve the right to close the vacancy early if we receive a high volume of applications.
What is the University for the Creative Arts Students’ Union?
Are you passionate about supporting and enhancing the student experience in a creative and dynamic environment? The University for the Creative Arts Students' Union (UCASU) might be the perfect place for you. As an independent organisation from the University for the Creative Arts, we are dedicated to representing and advocating for the diverse community of students at the university. Our mission is to ensure that every student's voice is heard and their university life is enriched through a wide range of activities, services, and opportunities.
At UCASU, we believe in the power of creativity and collaboration. Our team works tirelessly to create an inspiring and supportive environment where students can thrive both academically and personally. From organising cultural and social events to providing essential welfare support, we are committed to making a positive impact on the student experience. Our initiatives not only enhance the campus atmosphere but also foster a strong sense of community and belonging among students.
Working at UCASU offers a unique opportunity to be part of a forward-thinking and innovative organisation. You will be joining a team of dedicated professionals who are passionate about student engagement and development. Our workplace culture is one of inclusivity, creativity, and continuous improvement, making it an ideal environment for individuals who are enthusiastic about making a difference. If you are looking for a role where you can contribute to the growth and success of students at one of the UK's leading creative arts universities, UCASU is the place for you.
Why Work Here?
Right now at UCASU, we are going through a process of transformation. Since September 2023 a Change Director has been working to develop and implement a turnaround plan overseen by a Turnaround Board. Following an increased funding arrangement for the Students’ Union with the University from £420,000 to £581,000 for the 2024/25 financial year (one of the few Students’ Unions in the country to receive a significant block grant rise this year), we are now opening recruitment for several positions to put in place the staffing structure we need to be able to deliver for students. We are currently undertaking a commercial review through Greenhouse Consultancy and Nina & Co as well as strategic research by Alterline that will lead to a new Strategy for the Students’ Union, and a clear direction for how to deliver commercial services.
This is a really exciting time to join UCASU. You will be part of a new structure, shaping a new way of doing things, putting together a new strategy and being part of a brand new culture. Get involved!
Job Purpose
This position has a pivotal role in ensuring the financial sustainability and operational excellence of the Students' Union. This role will drive the strategic direction of financial, HR, and operational functions. Proactively identify opportunities for improvement, streamline processes, and implement data-driven solutions to enhance the efficiency and effectiveness of the organisation. Collaborating closely with the CEO and the Director of Commercial and Operations, as well as other staff to align the Union's financial, operational, and commercial strategies with its overall mission and goals.
This role will:
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Provide strategic leadership and oversight of the Union's financial, HR, and operational functions
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Ensure robust financial controls, accurate reporting, and compliance with relevant regulations.
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Drive continuous improvement in operational processes and systems.
For a more detail job description, please head to the application link.
Closing date for applications: Monday 24th June, 9am
Interviews: Monday 15th July (remote)
The client requests no contact from agencies or media sales.
Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.
Location: Home-based within 90 minutes travel of Central London, with occasional national and international travel
Contract: Permanent and full time
Reporting to: Head of Advocacy, Policy and Research
Salary: £45,000-£50,000 p/a
Additional benefits: 30 days annual leave plus public holidays, generous pension contribution, life assurance and access to an employee assistance programme
Summary of role
The Policy Manager is a key role in supporting the development and implementation of WeProtect Global Alliance’s strategy and vision for a digital world designed to protect children from sexual exploitation and abuse.
We require a highly skilled and motivated individual with a strong track record of carrying out policy research and analysis, who can build relationships with external stakeholders, provide technical support to governments, and is able to work in dynamic, global policy environments.
You will be responsible for monitoring policy and political developments, promoting evidence-based policies, and building and maintaining relationships with government, civil society and private sectors to foster change. You will have a sound understanding of how policy decisions are influenced and made. You will also lead on the development of policy outputs including briefings, papers and reports, working with colleagues to build evidence and articulate the Alliance’s work across our membership and with other stakeholders.
The successful candidate will demonstrate considerable professional experience in a comparable policy-focused role and will have a diverse skill set, encompassing critical policy analysis, effective communication of complex policy concepts to diverse audiences and strong project management skills. You will also have a demonstrable understanding of children’s rights and related public policy developments globally.
You will be a strong team-player, who inspires and supports your colleagues, Alliance members and external partners. You will be committed to maintaining ethical standards and the values of WeProtect Global Alliance.
About WeProtect Global Alliance
The internet was not created with children in mind and can be unsafe for children to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.
Our Alliance’s geographical reach is unprecedented: 102 countries are members along with 70 private sector companies and 94 civil society and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on our website.
WeProtect Global Alliance is supported by a high-performing secretariat of staff based in the UK and Belgium, and is overseen by an influential Global Policy Board.
Policy Manager role and responsibilities
Overall purpose of role
WeProtect Global Alliance supports our members to achieve more together than they could alone, through pooling and sharing knowledge and data, solving problems and making a powerful case for change.
The Policy Manager role is pivotal to making a compelling case for action and bringing together experts to generate political commitment, develop policies and practical solutions to make the digital world safe and positive for children, preventing sexual exploitation and abuse and long-term harm. The role will support the vital work of our Global Taskforce, comprised of government members from across the globe. It will require close collaboration with the Communications and Engagement team and other members of the Alliance Secretariat.
Legislative, regulatory and policy work
- Lead on a range of policy projects on key emerging threats and responses to child sexual exploitation and abuse online.
- Analyse national legislation, policies, multilateral initiatives and regulatory approaches to identify trends, best practices, and opportunities for collaboration and policy learning.
- Prepare policy reports, briefs, and proposals, tailored to various audiences, including policymakers, stakeholders, and members, working alongside the Communications and Engagement team.
- Monitor the implementation and impact of policies, regulations, and legislative proposals regarding child sexual exploitation and abuse, including potential challenges in implementing and enforcing regulatory measures.
- Develop and evaluate policy options and recommendations based on evidence, best practice, and stakeholder input, ensuring alignment with organisational goals and member priorities.
- Support the drafting of responses to consultations, policy briefings, and other public policy initiatives, including relevant third-party publications.
- Promote, support and embed the use of the Alliance’s Model National Response with Government members including supporting the use of national legal and policy frameworks in accordance with the UNCRC and other regional and international and regional standards.
- Develop and maintain a good understanding of key legislative, policy and political developments in relation to child sexual exploitation and abuse online.
Global Taskforce
Support the focus and outcomes delivered by the Alliance’s Global Taskforce:
- Encourage and facilitate effective sharing of information among Taskforce member countries.
- Actively highlight valuable and impact resources available to governments.
- Support Taskforce member countries in identifying opportunities, actions and strategic steps within their national frameworks to enhance the protection of children.
- Organise bi-annual reporting and coordinating special events to foster leadership development for government officials involved in the Taskforce’s work.
- Maintain an up-to-date list of key contacts in Taskforce member countries.
Wider stakeholder engagement
- Build and maintain relationships with external stakeholders, partners, and collaborators relevant to our work across the Alliance membership.
- Lead on development of or contribute to written outputs, such as reports, topic-specific briefing papers, website copy, presentations and blog posts to communicate the findings of our work to relevant audiences.
- Present analysis, evidence and findings about complex and sometimes contentious subjects to a wide range of audiences, ensuring an understanding of the subject and issues arising and enabling informed decision making.
- Represent the Alliance at key meetings as required, including presenting at and supporting the delivery of presentations at international events.
- Collaborate with WeProtect colleagues to integrate policy considerations into organisational initiatives and programmes ensuring coherence and effectiveness.
Wider organisational responsibilities
- Commit to the mission and values of WeProtect Global Alliance, putting these at the forefront of all work and actions.
- Ensure that a commitment to diversity, equity and inclusion is reflected in all work.
- Comply with all organisational codes, policies and processes.
- Attend and actively participate in regular line management check-ins and whole team meetings, preparing updates and discussion topics as necessary.
- Prepare and deliver reports for the Senior Management Team or Board, as necessary.
- Ensure that the Alliance’s membership information database (CRM), project management documents, impact measurement tracking and other internal databases are kept fully up-to-date.
- Commit to ongoing personal development and learning.
- Travel locally, nationally and internationally for work events.
- Contribute, as necessary, to the detailed planning and delivery of the biennial WeProtect Global Alliance Global Summit.
- Fulfil any other reasonable requests to support the best interests of WeProtect Global Alliance.
Person Specification
Essential skills, experience and knowledge
- Strong commitment to the mission and values of WeProtect Global Alliance.
- Extensive professional experience in a comparable policy role in the not-for-profit sector, government, international/intergovernmental organisation or a social movement.
- A strong interest in children’s rights and preventing child sexual exploitation and abuse.
- Knowledge and understanding of public policy processes, with strong analytical skills to analyse and gather data
- Knowledge of children’s rights, in particular child protection issues.
- Advanced interpersonal, people and networking skills, including a successful track record of establishing and maintaining strong relationships with a diverse range of stakeholders.
- Excellent written and speaking communication skills, with the ability to adapt information for different audiences through formal and informal presentations, reports and papers.
- Strong drive for results with the proven ability to think strategically, solve problems and focus on clear and achievable goals.
- Excellent project management skills with a track record in undertaking and managing policy and/or research projects with excellent attention to detail.
- Proven ability to negotiate and influence effectively.
- Proactive and able to confidently take initiative and make appropriate decisions.
- Firm commitment to equity, diversity and inclusion.
- High ethical standards and integrity.
- Fluency in spoken and written English.
- Right to work in the UK.
- Willingness and ability to travel occasionally, both nationally and internationally.
Desirable skills, experience and knowledge
- Experience living or working in the Global South (highly desirable).
- Any lived experience which may be relevant to our organisation, mission and role.
- Knowledge of child rights, child protection, online harms or closely related issues.
- A university degree in a related field.
- Fluency in languages other than English.
- Experience of working with geographically dispersed and/or remote working teams.
Diversity, inclusion and equity
We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.
Safeguarding and values
As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.
All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.
Our values are:
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Empowerment – collaboration, innovation, challenge
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Accountability – responsibility, delivery, safeguarding
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Respect – honesty, feedback, inclusion
The client requests no contact from agencies or media sales.