Head of supporter experience jobs in dublin 2, county dublin
Location: Home-based (occasional UK travel for team days or events)
Hours: Part-time, 24.5 hours per week (flexible pattern)
Salary: £32,975 per annum (£47,107 FTE) £218 home working allowance benefits
Contract: Fixed-term maternity cover until February 2027
A well-established national charity is seeking a Digital Fundraising Manager to lead its digital events and virtual fundraising programme during a 13-month maternity cover period. This is a part-time, fully home-based role within a supportive and collaborative team, offering the chance to make a real impact through online fundraising.
About the role
Reporting to the Head of Mass Participation and Community Engagement, you will manage a team of three and oversee a calendar of digital fundraising events that collectively generate around £2 million annually. You will drive innovation across the programme, deliver paid social media campaigns, and ensure exceptional supporter journeys that build long-term engagement.
This is both a strategic and hands-on role, balancing leadership, campaign planning, and optimisation of activity across Facebook, Instagram, X, and TikTok. You’ll also work closely with colleagues across marketing, data, and design to ensure digital fundraising activity aligns with wider organisational goals.
Key responsibilities
- Lead the delivery and development of the charity’s digital fundraising events programme.
- Manage and motivate a team of three, supporting their professional development.
- Plan and deliver paid social campaigns across multiple platforms, testing new approaches.
- Oversee project plans, budgets, and KPIs for all digital events.
- Ensure excellent supporter stewardship and behavioural supporter journeys.
- Build relationships with agencies and platform partners to enhance performance.
- Use data and insight to optimise campaigns and identify growth opportunities.
- Work collaboratively across teams to share learning and deliver integrated campaigns.
About you
We are looking for an experienced digital fundraiser with:
- Proven experience managing digital fundraising campaigns or events.
- Strong understanding of paid social advertising and digital supporter journeys.
- Experience managing staff and developing high-performing teams.
- Excellent project management and organisational skills.
- Analytical mindset with ability to use data for decision-making.
- Empathy, creativity, and sensitivity when engaging with supporters.
- Collaborative approach and confidence working remotely.
Benefits
- 28 days annual leave (pro rata) plus bank holidays
- Flexible, fully home-based working
- Employee Assistance Programme and wellbeing support
- Life assurance (3x salary)
- Cycle to Work Scheme and retail discounts
- Volunteering leave (2 days per year)
- Pension scheme and maternity/adoption pay benefits
How to apply
Please submit your CV to express your interest, and we will arrange a conversation about the role and how to formally apply.
Applications will be a short supporting statement (no more than 500 words) outlining your suitability for the role along with CV by Sunday 9 November 2025.
Interviews: Week commencing 25 November 2025 (held online).
Join a compassionate, mission-driven organisation leading the way in digital fundraising for a vital cause.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Be at the forefront of student-led change in one of the UK’s most exciting and dynamic cities – join us as Associate Director Student Influence at Manchester Students’ Union.
Manchester Students’ Union is seeking a visionary Associate Director to spearhead our student influence work, empowering over 47,000 students to become powerful changemakers across the University, the city, and beyond.
The Role
As Associate Director Student Influence, you’ll lead the strategic development and operational delivery of our changemaking activity. You’ll ensure students are represented and supported to lead meaningful change, whether through policy, campaigning, or building grassroots movements. You’ll work closely with elected student leaders, university stakeholders, and civic partners to grow UMSU’s influence locally and nationally.
This is a senior leadership role, reporting to the Director of Student Engagement and accountable for a team including a Head of Policy, Head of Student Campaigns and Senior Officer Development Coordinator.
Key Responsibilities
- Develop and implement strategies to grow UMSU’s influence across university, city, and nationally.
- Lead and mentor a high-performing team to deliver impactful change initiatives.
- Cultivate relationships with policy makers, civic organisations, and sector bodies.
- Champion student-led, evidence-informed approaches to advocacy and representation.
- Oversee democratic processes and political education initiatives.
- Drive performance through strategic planning, budgeting, and resource management.
Essential Criteria
We welcome applicants from all educational backgrounds. You’ll need to demonstrate:
- Proven experience in changemaking, whether from a campaigns, organising, advocacy, policy or public affairs background.
- Strategic leadership and team management in a values-led organisation.
- Strong stakeholder engagement and relationship-building skills.
- Ability to develop and deliver innovative strategies for change.
- Excellent communication and diplomacy, with a collaborative mindset.
- Commitment to inclusivity, transparency, and student empowerment.
Why Join Us?
- Competitive salary and generous benefits see full list here
- Hybrid working options
- Clear progression pathway through our graded role structure
- A supportive, inclusive, and values-driven workplace
The client requests no contact from agencies or media sales.
Grade: 3
Position type: Full time, 37.5 hours a week. Fixed term for 14 months - Maternity Cover (flexible working will be considered)
Responsible to: Head of Supporter Engagement
Direct reports: Rotary Engagement Officer, Rotary Marketing Officer, Community Marketing and Events Officer, Community Engagement Officer
Location: Truro, (Hybrid with a mix of office and home working) or Remote (UK only)
with occasional travel to our HQ in Truro, Cornwall
Role purpose:
At ShelterBox, we know that powerful storytelling, consistent communication, and unforgettable experiences are key to inspiring action and developing deep, long-term relationships. The Community and Events Manager plays a vital role in delivering a dynamic programme of community fundraising campaigns, events, and product innovations that connect people to our mission in meaningful ways.
Community is the team who inspire and support volunteers and fundraisers (the Rotary network, individuals, small businesses and groups) in taking action to help families who have lost everything to disaster. From giving school talks to undertaking 12-hour fitness challenges, selling homemade jam, and camping out in their garden - we believe each and every one of our fundraisers is an inspiration.
We are proud to be project partners with Rotary International, a global community of 1.2 million neighbours, friends, leaders and problem-solvers. The Rotary International (RI) and Rotary in Great Britain and Ireland (RGBI) relationships offer substantial income opportunities, but also enviable network opportunities that reach far beyond traditional community fundraising activity.
By leading on the management, development and evaluation of all aspects of the community fundraising strategy this role will help to grow ShelterBox income and reach across the UK and Ireland.
Who are we looking for?
ShelterBox is seeking a bright, motivated and proactive fundraiser who understands and is passionate about the value that our volunteers and different communities can bring to ShelterBox.
We are looking for someone to lead the Community team, a person who is able to juggle a busy workload with competing deadlines and someone who can be flexible and responsive when a major disaster occurs.
This role is responsible for leading on event and product innovations while supporting the team to develop best in class supporter journeys. We are looking for someone who has a vision for putting data at the heart of all decision making.
The individual should love working with people - be it the wider internal team, volunteers or fundraisers from across the country.
This is a key fundraising role and a great opportunity to inspire and engage with the wonderful supporters who enable ShelterBox to deliver its mission.
Duties will include but not be limited to:
- Deliver the community fundraising programme and continually monitor results, with particular focus on net income, Rotary engagement, supporter growth and the development of our volunteer network. Adjust and adapt plans accordingly.
- To set income and expenditure budgets for all community and events activity, monitoring industry and supporter trends, progress against budgets and reforecast income and expenditure as required.
- Set measurable KPIs for the Community and Events Team and objectively review the success and achievements against targets. Identify areas of risk and opportunity. Ensure contingencies are in place as appropriate.
- Strategically grow community income by identifying priority audiences and developing products/campaigns/communications to maximise the value of our existing supporters and to reach new ones. Ensure we remain relevant and future focused. To include the optimisation and mainstreaming of digital engagement.
- Continue to develop and test events, with the aim of growing our events portfolio, working closely with the Community Marketing and Events Officer.
- Embed evidence-based decision-making within the team, using insight and data to inform ways of working, and improving our use and adoptions of systems.
- Support team with stewarding high value community stakeholders, including the strategically important relationship with RGBI. Role model and support great relationship fundraising - leading by example to inspire high standards in the team.
- Lead the development of strategic plans to maximise our partnership with RGBI (including income, awareness and networking opportunities). Manage and support the Rotary Marketing and Engagement Officers to drive activity and performance. Work closely with the Rotary Partnership Manager to ensure plans and communications are aligned.
- Support Community Engagement Officer with the development and growth of our community volunteer network.
- Work with the Rotary Marketing Officer and Community Marketing and Events Officer to oversee the development of mass participation campaigns to engage target audiences (warm and cold) and grow income.
- Develop, deliver and evaluate major disaster plans for community audiences.
- Work across the team to review and develop 'donor journeys' in collaboration with the wider fundraising and Supporter Care team, ensuring an excellent supporter experience.
- Create an environment which supports the team to be confident in the contribution and development of new ideas for fundraising, ensuring we adopt a 'test and learn' approach through which people feel safe and supported to innovate.
- Ensure fundraising activity is carried out in accordance with current good practice and within charity law, managing contracts and agreements and providing advice to others.
- Represent the work of ShelterBox at events to members of the public and supporters, where necessary delivering presentations with occasional out of hours work required.
- Continue to develop a high performing team.
- Participate in the day-to-day work of the organisation - such as reporting, attending team meetings as required, and taking a flexible approach.
- Any other duties as may be reasonably required to ensure the smooth running of the Community and Events Team and wider Supporter Engagement Team.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.
Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.
Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)
The Role
As Lead Analytics Engineer, you’ll:
- Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
- Lead a team of analytics professionals, mentoring and setting best practices.
- Introduce machine learning and AI to support predictive insights.
- Collaborate with stakeholders to drive data-informed decisions across the organisation.
What You’ll Bring
- Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
- Expertise in Power BI, SQL, and semantic modelling.
- Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
- Excellent communication skills and a passion for mentoring.
- A degree in a relevant field or equivalent experience;
- Relevant certifications in Power BI, Azure, or data science are a plus.
What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:
Financial Benefits
- Competitive salary with clear progression
- Up to 5% employer pension contribution
- Blue Light Card discounts
Health & Wellbeing
- 24/7 Employee Assistance Programme
- GP consultations via Doctor Line
- On-site Mental Health First Aiders
Work-Life Balance
- Bank holidays and weekends off
- Birthday bonus day off
- Family-friendly policies
Career Development
- Training and development
- Accredited apprenticeship opportunities
- Clear career progression routes
Ready to lead with data? Apply now and drive meaningful change.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
The Senior Challenge Events Manager maternity cover role is crucial to ensure a smooth delivery of a busy portfolio of challenge events in 2026, forecast to bring in £2.8million - plus some planning for 2027. We need someone to step into this role to continue driving our growth strategy – where we are one year into a three year plan. This department’s work is vital for the continual diversification of our income, through expanding our portfolio of challenge events and recruitment of new participants. This department includes all of our third party challenge events, including the London marathon, as well as our bespoke ‘CoppaTrek!’ programme.
Leading a team of five, the Senior Challenge Events Manager will need to hit the ground running to oversee all events booked in, providing hands-on support for these events. Unusually, the Bespoke Challenge Events Manager (the manager covering the work on treks at CoppaFeel!, a direct report for this role) will also be a maternity cover role for the same period of time. This elevates the need for clean, organised and focused delivery of our events.
The Senior Challenge Events Manager will also need to represent the challenge events team internally to integrate them into the wider organisational goals, contributing to a fundraising culture at CoppaFeel!.
In addition to overseeing the delivery of 2026, the Senior Challenge Events Manager will need to prepare and plan for 2027, and work with other teams to successfully launch them towards the end of 2026. They will be required to create the budget for 2027’s events including all phased income and expenditure.
As this is an events role, you will be required to attend events out of hours and can take TOIL according to our policy. This includes attending multi day treks which we host both in the UK and abroad. In 2026, there will be three multi day treks (June, July and September – one in UK and two abroad) and two One Day treks (on weekends in June and September). There will be many challenge events in the Spring and Autumn seasons. Therefore, please bear in mind that as part of this role, you will be expected to travel and stay away from home for up to 9 days at a time. The benefit being you get to see some incredible parts of the world and meet amazing people.
In terms of the office, it is a hybrid role, with the expectation that you will attend the London office two days per week.
This is a fixed term contract for 12 months.
Duties and Responsibilities
Portfolio Delivery
- Deliver the challenge events programme and support the team to raise 2.8 million pounds in 2026.
- Oversee the planning and delivery of our CoppaTrek! Events to raise income target of 2.3 million pounds, with direct input and management when required.
- Oversee the planning and delivery of our Sporting Challenge Events, to raise £500,000, often attending events and supporting on-the-day when required.
- Oversee and support with delivery of the current strategies in place to grow the portfolio of Challenge Events, driving the increase in the number of participants and revenue.
- Oversee and support with delivery of the current strategies in place to grow the income from CoppaTrek! In 2026 and beyond.
- Manage the budget for the full events department, working closely with the Director of Fundraising.
- Maximise on any opportunities to improve our Treks and making them more efficient/sustainable year-on-year.
- Be embedded in the management of the treks day-to-day, to celebrity recruitment and retention, and volunteer management.
- Plan 2027 portfolio in line with growth strategy, and support Bespoke Challenge Events Manager with 2027 trek launch towards the end of 2026.
Managing Key Stakeholders
- Liaise with and support all celebrities signed up for our treks, and potentially support in sourcing celebrities.
- Lead on the PR for challenge events, working with the PR and Marketing team to publicise events throughout the year, often working closely with high profile supporters to do so.
- Harness excellent relationships with key suppliers (such as Charity Challenge, our trek supplier) to ensure CoppaFeel! Receive the best support and prices for 2026 and beyond.
- Work with partnerships team to secure trek sponsors and support with year-round relationships.
Monitoring and Evaluation
- Monitor, analyse and ensure donor journeys/supporter experiences are appropriate and successful for both Challenge Events and Treks.
- Ensure CoppaFeel!’s events reflect sector trends and are able to compete with other charity portfolios where possible.
- Understand and advocate for supporters, inspiring them to engage and fundraise, ensuring our thanking and engagement strategies encourage long term support and repeat giving.
- Ensure ROI and key performance metrics are used to make evidence based decisions and are kept to the best we can manage.
- Report on events to the Heads of Department to update and alert them to all opportunities for cross team working.
Team Support and Management
- Lead and inspire the Challenge Events Team to meet their objectives and live the CoppaFeel! values.
- Line manage the Challenge Events Manager and Bespoke Challenge Events Manager, and oversee the management of our more junior team members ensuring they have an annual performance review, learning and development plans, KPI’s, and are supported to meet their fundraising targets.
- Champion cross team collaboration, finding a way to embed fundraising across the CoppaFeel! culture whilst also demonstrating an understanding of other team’s priorities and strategies.
- Responsible for the knowledge of regulation relevant to Challenge Events including GDPR, Gift Aid, VAT and fundraising best practice.
- Work with the Head of Finance on budgeting, reporting, re-forecasting income and ROI.
- Produce progress reports as required to the Director of Fundraising.
Equality, Diversity, and Inclusion
- Lead on initiatives to improve EDI across CoppaFeel!’s challenge event portfolio, working close with our Senior Engagement and Inclusion Manager
- Support team with promoting diversity in participant recruitment, with a focus on engaging underrepresented groups.
- Ensure a supportive and inclusive environment for all participants, volunteers, and staff.
Administration
- Develop dashboards with the Database Executive for ease of reporting KPI’s for Challenge Events and Treks at CoppaFeel!.
- Ensure systems are kept up to date including Beacon CRM, and CoppaFeel! shared Google Drive.
- Excellent record keeping at all times of all Challenge Events, Treks and communications on the CoppaFeel! shared Google Drive.
- Keep diary and shared calendar up-to-date, shared communications across the organisation including desk booking systems, People HR, Weekly Round Up and contribute to team meetings.
- Ensure excellent financial records are kept including invoicing, contracts for suppliers, cheques and cash collections, and team expenses, following CoppaFeel! finance policies.
Skills, Experience and Qualifications
Essential
- 4-5 years of experience working for a charity in challenge events
- Must have attended and completed numerous Treks and Challenge Events, representing a charity
- Proven record of managing a busy events calendar with numerous events
- Experience of providing excellent stewardship and donor journeys, inspiring supporters and making improvements on processes
- Experience of managing a team at different levels
- A creative thinker with excellent relationship building skills
- Experience of delivering strategies for Challenge Events, with a good understanding of opportunities in the marketplace
- Experience of working with income and expenditure budgets
- Excellent relationship building skills - from celebrities to fundraisers
- Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes
- Strong team-player who is self-motivated, enthusiastic and passionate about working for CoppaFeel!
- Commitment to promoting equality, diversity, and inclusion within the fundraising team
Desirable
- Experience of monitoring and evaluating effectiveness of fundraising activities, partnerships or programmes
- Experience of public speaking and presenting to different groups of people, both in person and online
- Experience of working with celebrities
Application information
Applications will close at 9am on 3rd November 2025.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date. Please be aware we are actively recruiting and so early application is advised.
Main Benefits and Terms & Conditions
Annual Leave entitlement - 22 days and 3 days off at Christmas + public holidays, a day off for your birthday and for Kris’ cancerversary.
Benefits
- Wellbeing fund
- Employee Assistance Programme
- Access to Self Space training and 1:1 therapy
- Core working hours 10am - 4pm
- Enhanced Maternity and Paternity Leave
- Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
Chief Executive Officer - The Brain Charity
Location: Liverpool-based - occasional travel across Merseyside and the UK
Salary: circa £65,000 (+ 10% company pension on successful completion of probation)
Contract: permanent, full-time
Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally?
The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Since our roots in Merseyside community neurology (1992) we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do.
As our next Chief Executive, you will:
- Strategic leadership: Develop and deliver a 5-year strategy and an operational plan with clear priorities that secures the charity’s long-term impact and sustainable growth.
- Values leadership: Model and embed the charity’s person-centred, inclusive and co-productive values across services and culture.
- Growth & income diversification: Lead development of diverse income streams - fundraising, legacies and commercial activity - to strengthen financial resilience.
- Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity’s voice in neuro-health and community settings.
- Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development.
- People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices.
- Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability.
Who you are:
- An experienced Chief Executive or senior director with a minimum of three years’ experience at CEO or equivalent level.
- Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts.
- Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector.
- Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed.
- A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion.
Why The Brain Charity?
- Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training.
- A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically.
- Liverpool-based centre with hybrid working and national reach - a chance to influence neuro-health practice and commissioning across the UK.
Please see the attached Recruitment Brief with details on how to apply.
Closing date for applications: 9am, Monday 10th November 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Location: Farnham, Godalming, Guildford – travel to other offices may be required
Flexible working: Some remote working available depending on service needs
Reporting to: Head of Service Delivery
About the Role
We’re looking for a motivated Casework Team Manager to lead and manage our Casework Service.
You’ll manage a team of caseworkers and volunteers, ensuring our service continues to meet the highest quality standards and delivers excellent outcomes for clients. You’ll balance day-to-day operational management with service improvement and development, working collaboratively with partners and funders to make a real difference in our community.
This role offers the chance to shape local services, develop your leadership skills, and play a vital part in delivering our mission to help people find their way forward.
What You’ll Do
- Manage the delivery of casework services across a number of locations.
- Supervise and support caseworkers and volunteers, ensuring advice quality and service standards are met.
- Oversee case allocation, monitor performance, and identify opportunities for improvement.
- Maintain your own small caseload to keep your advice skills current.
- Act as Deputy Safeguarding Lead and Information Asset Owner as needed.
- Work collaboratively with the Head of Service Delivery and other managers to ensure our services remain responsive and effective.
About You
You’ll have experience in advice or casework, and the ability to lead and inspire a team to achieve great outcomes for clients. You’ll also have experience of debt advice and ideally in benefits and housing.
We’re looking for someone who is:
- Skilled in managing and motivating paid staff and volunteers.
- Experienced in advice and casework delivery, ideally within the Citizens Advice framework.
- Organised, adaptable, and confident managing competing priorities.
- A great communicator who can build strong relationships with colleagues and partners.
- Proficient in digital tools and case management systems.
- Committed to safeguarding, equality, diversity, and inclusion.
What We Offer
- A supportive and inclusive workplace where your wellbeing matters.
- Opportunities for training and professional development.
- Flexible working arrangements to support a healthy work–life balance.
- The chance to make a real, lasting difference in people’s lives.
You can download the full role description on our website via the apply button.
Deadline for this role is 9am Monday 3rd November 2025
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Manager
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base with home working.
Closing Date: 12th November 2025, midday
*We reserve the right to close this vacancy early if we receive sufficient applications, so please apply as soon as possible. Unfortunately, we’re unable to offer sponsorship – you must have the Right to Work in the UK.
Are you and experienced fundraiser that can hold and deliver a strategy?
We’re looking for an experienced fundraiser who can work alone and confidently to shape and grow our fundraising income.
At Age UK West Sussex, Brighton & Hove (AUKWSBH), we’re proud of the difference we make but we know we can’t stand still. With an ageing population and increasing demand for our services, we’re looking for a highly experienced Fundraiser Manager to help us grow our voluntary income and deepen our impact even further.
This is a pivotal role, leading the development and delivery of a sustainable fundraising strategy that supports our mission to help people love later life.
You will initially work alone as we shape and grow the team going forward. You’ll be confident and assertive in working across the different fundraising income streams and with your knowledge and experience, guide us on what we need to do next.
The role involves developing local relationships, a strong understanding of West Sussex, Brighton and Hove and its communities is essential. You’ll spend time in our centres and communities, building connections and raising our profile locally, so applicants must be based in or very familiar with the area.
What You’ll Do
- Raise at least £500,000 in new money per annum, with a robust fundraising plan.
- Be an exceptional storyteller and writer, who can translate our impact into powerful cases for support across applications, campaigns and donor appeals.
- Shape the future of fundraising at AUKWSBH, advising on priorities and helping to grow the team.
What You’ll Bring
- Knowledge and expertise in all areas of raising voluntary income, knowing where to spend time and energy for an organisation of our size and location.
- Confidence and compliance of fundraising best practice, fundraising governance and law.
- The ability to work independently, with the scope and ambition to grow the fundraising function and resources over time, including the possibility of line managing staff in future.
What We’ll Offer
- An opportunity to create lasting impact across a well-loved and ambitious organisation.
- A vibrant, values-driven culture where your voice and work matters.
- A flexible, supportive team with big plans and a collaborative mindset.
- Hybrid working, with the option to choose your main base from one of our centres (Brighton, Haywards Heath, Horsham, Burgess Hill or Bognor Regis), with the option of home working.
Benefits
We value our team and offer a brilliant benefits package, including:
- Flexible working options
- Ongoing professional development
- 28 days annual leave + bank holidays (pro rata for part-time roles)
- Blue Light Card eligibility
- BUPA Employee Assistance Programme (EAP)
- 4% auto-enrolment pension with life assurance
- Cycle to Work Scheme
- Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at Welcome to Age UK West Sussex, Brighton and Hove. Then submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We embrace innovation (yes, AI too!), but most importantly, we want to hear your voice.
Alternatively you can download our application form Age UK West Sussex, Brighton & Hove (aukwsbh) current vacancies.
Please note applications without a cover letter will not be shortlisted.
As a Disability Confident employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. If this applies to you, please indicate this clearly in your application.
We are unable to accept sponsorship applications and you will need the Right to Work in the UK.
The successful applicant will be subject to satisfactory references and DBS check.
Who We Are
At Age UK West Sussex, Brighton & Hove, we’re on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we’re the go-to for expert guidance and support in later life. Whether it’s tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected—we ensure that no one has to navigate later life alone.
Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values—Valued, Included, Passionate—drive everything we do, creating welcoming spaces where everyone feels heard and respected.
If you want to make a real difference, come and join us.
Equity, Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive.
As part of our commitment to the Disability Confident programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. We also value the experience and contributions of older workers and are committed to age-friendly employment practices that support people at every stage of life.
We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants.
If you require any adjustments during the recruitment process, or need support with your application, please let us know.
The client requests no contact from agencies or media sales.
We are currently seeking a Patrons Manager to join our fantastic Development Department on a permanent, full-time basis.
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
We’re looking for a passionate and strategic Patrons Manager to join our high-performing Development team. Working closely with the Head of Individual Giving and managing the Membership Officer, you’ll play a key role in delivering exceptional stewardship for our members and supporters, helping to meet and exceed annual income targets.
Our members are at the heart of everything we do at Shakespeare’s Globe. They enjoy a range of benefits that bring them closer to our work - from priority booking and exclusive events to our much-loved Globe magazine. Joining us at an exciting time following the relaunch of our Friends membership scheme, you’ll ensure its smooth delivery and ongoing growth, while cultivating meaningful engagement with our Patron community.
Guided by the Globe’s new 5-year business plan, you’ll lead on the strategic development of Friends and Patrons and contribute to individual giving campaigns across both revenue and capital projects. You’ll also collaborate with the Head of Individual Giving to strengthen our US philanthropic programme, helping to build lasting relationships.
The skills:
- Experience of holding responsibility for membership development, retention and assessment within an arts organisation or charity.
- Experience of successful face-to-face fundraising and high-level donor focused development.
- A demonstrable commitment to excellent donor stewardship at the highest level.
- Experience of delivering fundraising targets, effective operational planning and financial tracking.
- Excellent interpersonal and verbal communication skills with a variety of people at all levels, including a well-developed sense of tact and diplomacy.
- Experience of writing copy and corresponding with donors demonstrating strong literacy skills and the ability to create a compelling case for support.
- Experience of establishing and maintaining effective working relationships and being a supportive team member.
- Experience of strong people management skills, either through direct line management or comparable responsibilities.
- Experience using a CRM system in a Development department (we use Tessitura).
- Proven project management skills, gained through having developed and managed projects independently.
- Strong organisational skills with attention to detail and the ability to prioritise and work under pressure.
- Ability to analyse and present complex data and make recommendations for action/improvement.
- Demonstrable knowledge of marketing theory and its application to the development of successful membership recruitment and retention campaigns.
- Demonstrable knowledge of membership schemes across the arts sector, as well as general trends, techniques in fundraising and external relations.
- Understanding of the principles of equality and diversity and the ability to apply and promote these in practice at work.
Benefits:
• Discount in the Globe shop and onsite restaurants/cafes
• Staff discounts via My Globe perks and better Bankside Buzzcard
• Free entry to selected shows, events and activities
• Access to our free employee assistance programme and 24/7 virtual GP service
• Enhanced maternity, paternity, adoption, and shared parental leave and pay
• Life assurance scheme
• Rental deposit scheme
• Season ticket loans
• Eye test voucher scheme
• Flu vaccination scheme
• Cycle to work scheme
• Enhanced employer pension contributions after 12 months service.
Interested? Know someone who'd be perfect for the role?
- For more information, please download the job description from our website
- To apply, please complete the online application form on our main jobs page by 12.00pm (noon) on Thursday 6 November 2025.
Please note that we may close this advert early, once a certain number of applications have been received.
If you have any queries on the application process or online form, please email our Recruitment team (contact details on the main jobs page).
The client requests no contact from agencies or media sales.
Education Executive
CONTRACT: Permanent, Full Time (35 hours per week, Monday to Friday)
ORGANISATION: Royal Life Saving Society UK (RLSS UK)
LOCATION: RLSS UK Headquarters - Redhill House, 227 London Road, Worcester, WR5 2JG
DIRECTORATE: Membership & Education
REPORTS TO: Education Manager
SALARY:£27,308 p/a (Grade E)
ROLE OVERVIEW
The Education Executive plays an important role in the facilitation and delivery of RLSS UK’s Education Strategy and will be a key contributor towards our organisation’s goal to ensure everyone can Enjoy Water Safely, Free From Drowning. The role supports the Education Manager with the implementation of educational initiatives throughout the whole of the UK and Ireland and works with both external partners and colleagues within RLSS UK to communicate our vital water safety messages to young people in an accessible, engaging and inclusive way. RLSS UK are leading experts in water safety and this role aims to grow both the number of children that receive our life-saving education but also looks to diversify the audience through adaptable resources and new approaches.
KEY TASKS & RESPONSIBILITIES
- Work with the Education Manager and colleagues throughout the organisation to deliver the RLSS UK ‘Education Strategy’, ensuring that that more young people have access to quality water safety education
- Facilitate education pilots and new interventions that are informed by the ‘Education Strategy’
- Administer future developments of RLSS UK’s education packages, ensuring that they are impactful and inclusive
- Work closely with the Volunteering Team to extend the capability of the community to deliver water safety education, providing volunteers, partners, and members with the relevant information and resources, thus standardising the delivery of our education programme
- Communicate regularly with schools, colleges and other educational institutions, encouraging the growth and stewardship of our education workforce, so that RLSS UK is more visible in schools and youth settings across the UK and Ireland
- Deputise for the Education Manager and occasionally represent RLSS UK at wider forums and groups as someone knowledgeable about water safety education
- Work with RLSS UK internal teams to ensure educational resources are up to date, accessible and attractive to a variety of different audiences
- Under direction from the Education Manager, work on new projects and initiatives which particularly seek to make water safety education accessible to ‘harder to reach communities’
- Maintain relationships with external agencies and individuals delivering similar work in the education space to network and elicit best practices
- Support the Education Manager with developing partnership work, empowering and enabling other organisations to deliver RLSS UK water safety education on our behalf
- Have a ‘finger on the pulse’ and an understanding of new initiatives in the educational landscape, with a view to utilising new technologies or methods which could help to increase the reach and impact of our work
- Always demonstrate and uphold the Society’s values and behavioural standards
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date as part of RLSS UK’s compliance programme
- Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Qualified Teaching Assistant or higher
- At least 5 years’ experience of working in an education setting
- Demonstrable experience of designing educational materials, schemes of work and lesson plans
- An ability to adapt educational materials and resources so that they are inclusive and accessible to all
- Dynamic and proactive with the ability to generate innovative ideas and solve problems
- The capacity to be a participative member of a group or team and to actively contribute ideas and suggestions
- The ability to relate to, motivate and emphasise with a range of people from different backgrounds
- Experience of collecting research and insight to inform continued development
- A positive ‘can do’ attitude
- Great at building and maintaining relationships with a wide range of people
- Good team player who works well under pressure and to deadlines
- Good written and oral communication skills and the ability to communicate persuasively to a wide range of audiences
- Have good computer skills, including use of Microsoft Office
Disclosure & Barring Service (known as DBS check)
The role is subject to a satisfactory disclosure from the Disclosure & Barring Service
Desirable Relevant Experience, Skills and/or Aptitudes
- An understanding of the lifesaving, lifeguarding and water safety sector/community
- Qualified Teacher Status (QTS)
- Experience of working with external partners to facilitate educational resources being delivered in the community
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee at HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV along with a Cover Letter outlining why you should be our next Education Executive
Closing Date – 5pm, Monday 3rd November 2025
Interview Date – w/c 10th November 2025, at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch, where a member of the RLSS UK HR Department will be happy to help.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
The Finance and Operations Officer is responsible for maintaining an efficient and streamlined service across the organisation to support and develop the charity’s finance administration, operations, governance and HR functions. It is ideal for someone who thrives on making sure everything behind the scenes works seamlessly to enable impactful frontline work.
You’ll support core functions helping ensure our systems are strong and efficient. Alongside this, you’ll contribute to our wider mission of supporting 250,000 young Londoners access healthy food, positive opportunities, and pathways into meaningful careers. You’ll help us live our values as a charity that’s authentically youth-led, nurturing talent and championing equity and inclusion in everything we do.
This is a varied and hands-on role, perfect for someone who’s proactive, organised and enjoys making things work better. You’ll use tools like Xero, Salesforce and Microsoft 365 to streamline processes, analyse data, and find smarter ways of working. You’ll manage communications with staff, suppliers and partners, provide diary support to the CEO, and help ensure compliance and good governance across the charity.
The client requests no contact from agencies or media sales.
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Senior Grants Officer Location: Fully Remote Salary: £30,000 per annum Vacancy Type: Permanent Closing Date: 14 Nov 2025 About The Role An exciting opportunity has arisen to join The Forward Trust as a Senior Grants Officer, working fully remotely to grow and maximise income from trusts, foundations, and other grant-giving organisations. As a key member of our passionate and target-driven Fundraising Team, you’ll identify and engage new funders while strengthening relationships with existing supporters, securing vital income for our life-changing and life-saving services across prisons and communities throughout the UK. The Forward Trust empowers people to break the cycles of addiction, crime, and poor mental health. While much of our work is government-funded, our Fundraising Team raises around £2.5 million per year from charitable sources. Many of our staff have lived experience of recovery or the criminal justice system, bringing authenticity and impact to everything we do. Your Role
About You You’ll bring proven experience in grant fundraising, strong relationship-building skills, and the ability to write clear, persuasive proposals. You’ll be organised, collaborative, and motivated by making a tangible difference in people’s lives. With a new strategy, team structure, and CRM system in place, it’s an exciting time to join our mission-driven, supportive, and fun fundraising team. You will be required to travel to our Head Office in London once a month. Start date: 5th January 2026 About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application. |
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are:
Grassroots Suicide Prevention (GSP) is a national charity committed to the timely intervention and prevention of suicide. We work to empower people to help save lives through connecting, educating, and campaigning nationally. Our vision is a future where more lives are saved from suicide.
About the role:
We are looking for a very confident, outgoing go-getter who loves using their gregarious personality to influence and enthuse people to get results but also enjoys being organised with strong admin processes. This is a fantastic opportunity for someone who has been involved in influencing organisations, businesses and groups or individuals to organise range of fundraising events, such as gaming, auctions, quizzes, gigs. You will be a part of a small but dynamic marketing and fundraising team and working with an Events and Engagement Officer.
This is a critical role for generating essential funds for the charity. You will love a challenge and be goal orientated. It is a varied role, and you will be someone who loves to multitask; you may be emailing supporters or potential fundraisers, making action plans, promoting, contacting organisations, or attending and speaking at events. You will thrive in this role if you love being organised and doing admin, but love being “out and about” interacting, influencing and motivating people to fundraise for us. Please note that you will need to carry, load up and set-up event materials from our office to events, often on your own. It is essential you have access to transport and must have a full, clean driving licence. We are a very small team, so you will need to have the confidence and willingness to meet with organisations and attend events on your own.
Please reflect that grit and resilience are required for this role given the remote/hybrid working, subject matter, fast-paced and flexible multi-tasking, and the need to be highly goal-oriented and results focused. If you have recently been affected by suicide, please consider carefully if this role would be right for you, as your welfare is the utmost priority, and our work may be triggering.
Main Duties and Responsibilities:
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Support and steward existing fundraisers and supporters, helping them maximise their impact by generating income/ donations through organising their own events
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Create inspiring digital content and resources to empower and guide fundraisers and donors throughout their journey
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Develop our fundraising hub to provide resources and information and encouragement to help participants
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Represent Grassroots Suicide Prevention at events, delivering talks and building awareness to attract new donors, supporters and sign-ups to our challenge events
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With support of our marketing team, create compelling content for multiple channels, including our website, blog, case studies, social media, and press releases, tailored to diverse audiences
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Assist with multiple administrative tasks, such as inputting data into our CRM, check fundraising activities by participants on Just Giving and other activities ensure fundraising targets are being met and the smooth running and of our fundraising team and events
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Be in commutable distance of Brighton, so you can come into the head office when required to send out merchandise, collect marketing collateral (including banners, posters, leaflets) to take to events.
To be successful in this role, you must be responsive, extremely organised, have attention to detail, be able to meet deadlines, and passionate about seeing growth and progress in your work. You will be determind to exceed your KPIs such as recruitment of fundraisers who will reach their income targets. You will be a dynamic, socially confident person, who excels at winning hearts and minds and thrives on tangible results.
Essential criteria:
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A full clean driving licence and access to suitable transport
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Adept at all aspects of Microsoft Office
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Experience of influencing people and organisations to come on board and fundraise
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Experience of recruiting, motivating and managing volunteers
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To have initiative and creative ideas that you can put into effective action
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To be socially adept and enjoy persuading and influencing
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To be an excellent verbal and written communicator
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To be a confident negotiator and presenter
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Evidence of being resilient
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A genuine passion for the Grassroots Suicide Prevention’s mission and values
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To have a positive “can-do” attitude and a thirst to adapt to different tasks and challenges
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Examples of working effectively from home and being out and about
Bonus points for
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Proven track record of recruiting and supporting fundraisers
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Basic skills of creating impactful and on-brand designs using Canva
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Understanding of how small but busy charities, on low budgets work and the challenges they face
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Understanding of aligning all your work to our brand
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Evidence of successful presenting and networking
Why Grassroots Suicide Prevention
GSP is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience, and knowledge, ensuring all applicants are treated fairly.
Our employee benefits include:
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Hybrid/Flexible working – we offer home working and need to travel to the office and attends events/ meetings in the region
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Health Cash Plan and employee assistant programme offering – a contribution to the costs of everyday healthcare needs (dental, optical, wellbeing) and counselling support, plus legal and financial support
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Learning and development opportunities
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A creative, caring and collaborative culture that makes a difference in improving mental health and preventing suicide in the communities we serve
Applications only: Please send your CV and a covering letter giving examples of how your skills and experience fit the role, with examples of impact and success. Please note that we are looking for a start ASAP, so the selection process begins immediately and will close when we fill the post.
Grassroots Suicide Prevention is in a period of transition and development and the post holder should be aware that their Job Description may evolve to meet the future needs of the Charity.
The client requests no contact from agencies or media sales.
Title: Senior Corporate Partnership Manager
Reporting To: Director of Income
Responsible For: Corporate Fundraising Manager
Location: Hybrid, working from home and our office based in West London
Salary: £52,000 - £55,000 per annum
Hours of Work: 40 hours per week, inclusive of a daily 1 hour paid lunch break
Contract: Permanent
Benefits:
- 25 days annual leave per year, plus public holidays;
- Company electronic devices;
- Enhanced salary sacrifice pension scheme;
- Private health insurance after completion of probation;
- Eligibility for a Blue Light discount card
Closing Date: 14th November 2025
Job Summary
The Senior Corporate Partnerships Manager, a newly established role within the Income Department, will be responsible for delivering our expanding portfolio of Corporate Partnerships while actively seeking out and securing new partnership opportunities.
MHI is at a pivotal point in its development, having experienced significant growth since launching in 2017. Over the past 18 months, a primary focus has been on cultivating strategic partnerships that not only support fundraising efforts but also align with broader organisational goals such as volunteering, volunteer recruitment, stewardship, and enhancing brand recognition.
Having secured three large longer term partnerships, we are now seeking a creative, passionate and knowledgeable Corporate Partnership specialist to lead on launching, relationship management, stewardship and growth and ensure all opportunities are maximised.
Working closely with the Director of Income, Head of Communications and Marketing and Senior Trust and Foundation Manager. You will work across income streams (major donors, trusts and foundations and commissioned partners) to spot opportunities for enhancing existing or developing new long-term, strategic corporate partnerships. You will also undertake regular horizon scanning and trend analysis to identify opportunities to develop new and innovative partnerships. This will include optimising the expertise and contacts of the Board, volunteer-base and other senior stakeholders.
We believe there is much more we can do, to work across income streams to develop multi-dimensional and long-term partnerships and the Senior Partnerships Manager will play a key role in delivering this.
There will also be the opportunity to recruit a corporate partnership manager to manage and work alongside, to really ensure high quality stewardship, whilst working on new business potential and brand alignment.
Key Responsibilities
- Manage and nurture current high value corporate partnerships with a focus on maximising all opportunities, delivering first class stewardships and partnership retention.
- Ensure cultivation events, stewardship activities and partner communications are effective and appropriate for both prospective and current supporter audiences.
- Maintain excellent stakeholder relationships and a robust stakeholder management framework.
- Work closely with public fundraising to ensure a suitable suite of products and events are in place to effectively deliver partnerships with a high level of employee fundraising.
- Develop creative packages for support, drawing opportunities together across our white labelling and other commercial offers, employee fundraising, branding, volunteering and pro bono, to attract support from new sectors and deepen existing relationships.
- Build relationships with existing and new corporate prospects, leading on relevant meetings and negotiations, and engaging them with MHI’s work.
- Develop compelling content for proposals and pitches, ensuring information is well presented, accurate, and effectively adapted for different audiences.
- Proactively network and influence external partners, stakeholders, and decision makers at sector events by acting as an ambassador for MHI, representing the organisation at high levels internally and externally
- Work with the Director of Income to support corporate income forecasting and contribute to the annual budget-planning cycle
- Work with MHI legal counsel and Director of IT and Security to ensure that all fundraising activity complies with current charity and data protection legislation (UK GDPR) and the Fundraising Regulator’s Code of Practice.
- Maximise the benefits from the Salesforce CRM to achieve ‘best in class’ stewardship, across partner and supporter segments, ensuring seamless supporter journeys, and that every supporter of MHI receives timely and appropriate levels of information.
- Provide leadership and line management of the Partnerships Manager, overseeing their portfolio and supporting in their development
Person Specification
Essential
- 7+ years fundraising or relationship management experience
- Experience of managing six-figure, multifaceted partnerships in a charity setting
- Excellent verbal and written communication skills with the ability to communicate with varying audiences
- Experience in securing new business and/or forming partnerships with companies/brands, including bid-writing and applications
- Experience of managing, influencing and negotiating with senior stakeholders, including encouraging participation and involvement
- Managing, forecasting and monitoring budgets to deliver against income and expenditure targets.
- Experience of working with a wide range of stakeholders within a company, and ideally with experience of encouraging fundraising participation and involvement at all levels
- Adaptable and responsive to the needs of a small team
Desirable
- Line management experience
- Experience of using Salesforce or equivalent
- A track record of project management, including working closely with teams across locations/departments and bringing people with different skill sets together to achieve a shared objective
This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.
Position: Director of Service Delivery
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £73,653 per annum, plus excellent benefits
Salary Band and Job Family: Band 5
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS.
We’re making it easier for people who use our services to find and connect to the support they need. And we're looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey.
We’re creating services that are flexible so that, when someone's circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help.
Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We're creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Our Services Delivery team are responsible for: virtual support hub, community support teams, service comms and engagement
Our Director of Services Delivery will be:
- providing strategic direction and leadership to our Service Delivery function, spanning services such as a helpline, digital and remote, and community engagement
- taking overall responsibility for and providing thought-leadership to our strategic approach for all national and community service delivery, as well as our engagement and comms across our Services and Support
- ensuring our Services and Support are delivered to a consistently high standard and be accountable for the performance of our services in our Live Well activity.
- using evidence and insights, development and delivery of a UK-wide Service Delivery and Development strategy that ensures our services achieve maximum reach and impact, responding to the evolving needs and priorities of people with MS, and their families and carers.
- leading ongoing development and continuous improvement of MS Society’s service delivery operating model, responding to evolving needs and external environment to drive cultural change and inspiring staff and volunteers.
- leading by example, encouraging and role modelling transparency, learning from failure, reducing complexity, user centricity, collaborating, and seeking feedback and ideas from all
We’re looking for:
- substantial experience in Senior Leadership/Departmental Management roles, with the ability to manage large teams at all levels.
- proven success in setting and delivering strategic plans and achieving long standing impact.
- able to provide sector-leading thought-leadership and strategic expertise within Service Delivery of similar type services and scale.
- proven analytical skills and the ability to use data to inform decisions and improve services through development and embedding of strategic transformation.
- proven experience of delivering significant and sustainable business benefits through change programmes.
Closing date for applications: 9:00 on Friday 7 November 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS



