Head of supporter experience jobs in dublin 2, county dublin

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead (details on our jobs page). 

Work experience at Unifrog

In 2022, we launched the Unifrog Placements tool with just a few schools and colleges, and it’s now being used by over 45% of UK schools and has facilitated over 350,000 placements since its launch. The Placements tool makes it quick and easy for schools and colleges to administer work experience, virtual work experience (VWEX), work shadowing, and internships, all in one central place on the Unifrog platform. The more schools that sign up to and get started with Placements, the closer we can get to levelling the playing field for all students.

What you’ll do

As the Work Experience Lead, you will provide outstanding customer support for school and college partners using our Placements tool. You’ll be the first point of contact for any queries about the tool, resolving any issues partners, parents or employers have with the process. You’ll also be responsible for training individuals, tracking the engagement and impact of the Placements tool across our partner schools. You’ll be keeping Account Managers up to speed on this throughout the academic year.

Key responsibilities:

• Manage incoming queries about our Placements tool via phone call and email.

• Keep Salesforce records up to date after any interactions with partner schools and colleges.

• Continually suggest and streamline our Work Experience processes using feedback from our partners.

• Analyse engagement data, trends and notable issues on Placements usage and share this data with Account Managers and the wider UK management team.

Additional responsibilities:

• Proactively look for opportunities to continue improving our platform and support of Work Experience within schools and colleges. For example, reviewing survey responses to identify potential tweaks or process improvements. 

• Support the UK Partner Success Team during busy periods, e.g., uploading school data onto the platform and troubleshooting any issues partner schools and colleges are experiencing.

• Proactively work to foster a sense of community amongst our Unifrog partners and consider how we can promote the sharing and embedding of Unifrog best practice. 

Working together
 

You’ll work alongside the Partner Success Leads and the wider UK schools and colleges team. You’ll also have contact with our Data, Marketing, and Finance teams.

You’ll report to the Head of Partner Success.

What we’re looking for

• Strong communication skills - both written and over the phone.

• Solid training skills, ability to hold training meetings with partners virtually.

• Proven track record of excellent customer service.

• Proficient in data analysis and Excel.

• Active listening skills.

• Keen attention to detail.

• Strong organisational skills.

• Interest in the education sector is an advantage, but not essential.

Benefits 

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £34,890 per annum (Grade A).

• Full-time.

• Split your time between working remotely and at our office in Hoxton, London (a minimum of 2 days per week). Applicants must be commutable to London and can expense up to £12.50 per day for travel, up to 2 days per week.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead (details on our jobs page). 

• We can only consider candidates who have the right to work in the UK.

Application process  

Deadline: 10:00am (GMT) on Friday 14th November 2025.

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

  • i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
     

  • ii. There is a new policy update from the government about delivering Work Experience, and this has generated lots of queries from both partners and internal team members. How would you go about ensuring everyone has the information they need in this scenario? (250 words)

• iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of the Placements tool. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)

Stage 2: Phone task (15 minutes) 

Stage 3: Video call interview (1 hour) 
 

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).
   

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th November.
   

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
   

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
   

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
   

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Make a difference every day with PDSA

At PDSA, we’re dedicated to improving the lives of pets and the people who love them. As a Fundraising Adviser, you’ll play a vital role in helping us raise the funds that keep our veterinary services running, making a real difference to pets and their owners across the UK.

If you’re a great communicator with a passion for helping others and a drive to achieve goals, this could be the perfect role for you.

About the role

You’ll be based in Sunderland, at our National Customer Service Centre (NCSC), located just 600 metres from our local PDSA Pet Hospital.

Our centre has been running in its current form for nearly a decade and is home to a friendly team of 60 colleagues, a great mix of full- and part-time team members who work together to deliver excellent service and results.

Over the years, the NCSC has evolved significantly, now handling a wide range of customer and supporter interactions. It’s an energetic, supportive environment where every conversation helps make a difference.

What you’ll do

• Make inspiring outbound calls to engage supporters, encourage donations, and promote PDSA’s work.
• Handle inbound calls related to fundraising with empathy and professionalism.
• Achieve personal and team income, service and quality targets.
• Build positive relationships with supporters through excellent communication and listening skills.
• Ensure accuracy and compliance with Data Protection and fundraising regulations.
• Maintain up-to-date knowledge of PDSA’s veterinary and fundraising activities.

About you

You’ll bring:

• Experience working towards financial or operational targets.
• Excellent telephone and listening skills, with the ability to build rapport.
• A positive, solutions-focused approach.
• Confidence using computer systems and managing data accurately.

Desirable experience includes:

• Customer service or complaint handling.
• Fundraising, sales or supporter engagement.

What We Offer

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey. 

In addition to being a great place to work, we offer a wide range of benefits, including: 

• 25 days holiday plus bank holidays (rising with service), with option to buy/sell days.
• Special days off, including:
  • A paid Volunteering Day
  • A Celebration Day for something meaningful to you
  • A dedicated Wellbeing Day to focus on yourself
• Generous pension scheme – up to 10% employer contributions
• Free Life Assurance (4 x annual salary)
• Enhanced family leave (maternity, adoption & paternity)
• Retail, travel & leisure discounts through Fetch platform
• 15% discount on PDSA Pet Insurance plus access to staff vet services for pets

About PDSA

As the UK’s leading veterinary charity, with 49 Pet Hospitals, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets.  Our national network of around 120 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect. 

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

The Fundraising & Partnership Lead will report to the Head of Smart Works Birmingham and will be responsible for overseeing all aspects of income generation for the charity. In collaboration with the Head of Centre and Trustees, with the responsibility for Fundraising, the successful candidate will design and implement the centre’s annual income generation strategy. The position will concentrate on diversifying income streams, fostering corporate partnerships, and cultivating relationships across the West Midlands to support all fundraising initiatives, thereby ensuring the organisation's long-term sustainability.

For full details and requirements, please see the attached job pack. 

Please apply via our online portal by submitting your CV and cover letter (which answers the following questions) by 9am on Monday 17th November.

• Why do you want to work for Smart Works Birmingham? (max 250 words)
• ·What experiences and skills do you have that makes you well suited to the role? (max 400 words)
• In your opinion, what is the biggest challenge and biggest opportunity in the charitable events space? (max 400 words)

Salary: £57,000.00 per annum

Location: London Old Street (with flexible hybrid working options)

Contract: Permanent

Hours: Full time 37.5 per week – we are also open to flexible/part time applicants

Closing date: Tuesday the 18th of November at 11:30pm  

Please note that interviews will be taking place on Monday the 1st of December. This will consist of a formal interview followed by a stakeholder panel interview on the same day.

Shelter is looking for a talented Head of High Value Operations and Stewardship to build the newly formed Operations and Stewardship team, which will provide our high value supporters across England and Scotland with an outstanding supporter experience and ultimately drive generosity to power Shelter’s fight for home. This person will need a deep understanding and extensive experience of high-value fundraising and a proven track record in leading and motivating multi-disciplinary teams to problem solve through innovation.

If this sounds like the right next step in your career, we invite you to apply for this newly created role. Join us in Shelter’s Fight for Home and help shape and lead our fundraising strategy.

About the role

This is a new and exciting role at Shelter, as the post-holder you will have the opportunity to head up a new function which will empower Shelter’s high value fundraisers to deliver transformative partnerships and donor relationships by providing exceptional operational support, donor insight, and high-quality resources. This team will help to build meaningful relationships that motivate supporters, diversifies our audiences, and secures the sustainable income needed to end the housing emergency.

This position is key to support our bold ambitions to grow high value income and provide best in class donor stewardship and experience. You will have the opportunity to shape our High Value Partnerships Operations and Stewardship function, making it your own.  It is a very exciting time to be joining us as we launch our new four-year strategic plan.

What to expect

This cross High Value Partnerships team brings together the existing functions Prospect Development and High Value Events alongside the brand-new Information and Assets function. You will be responsible for overseeing these functions and developing the cross-team strategy. There are two excellent senior managers to lean on delivering Prospect Development and HV Events, so it is expected the main focus for the first 6-12 months will be driving the development of Information and Assets.

You will be required to translate organisational priorities into compelling cases for support and donor communications, create and manage funding priorities and funding gaps, improve access to case studies and other storytelling tools, partner with HVP teams to understand their requirement and their prospects and donor’s needs. Your work will be key to creating an inspiring donor experience that clearly demonstrates impact and encourages continued support.

You will champion new ways of working and best practice in high value fundraising operations, working to develop streamlined processes and systems to empower fundraisers with the tools they need to work their portfolios efficiently through the donor journey.

About you

We’re looking for a dynamic and experienced individual who has a strong understanding of high-value fundraising and a proven track record of leading and motivating multi-disciplinary teams, ideally within a high value fundraising environment.

You will need to have the ability to identify fundraising opportunities within complex strategic plans and be able to effectively shape these into compelling presentations for potential funders to drive income.

Being a natural relationship-builder, you will excel at collaborating and influencing teams both within and outside of fundraising to drive success and achieve shared goals.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits including:

-          Charity Worker Discount

-            Blue Light Card Discount

-            30 days of annual leave

- Enhanced family friendly policies

- Pension

- Interest free travel loans

- Access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The newly formed High Value Operations & Stewardship team will sit in the High Value Partnerships (HVP) sub-directorate which is part of Shelter’s Income Generation directorate. It’s an award-winning team that is responsible for all areas of high value income generation across philanthropy, trusts and foundations, statutory funders, corporate partners and legacies to power Shelter’s fight for home.

Shelter’s High Value Partnerships (HVP) team is an energetic group of around 50 talented professionals who collectively raise over £30 million each year through voluntary and statutory income. By harnessing the support, networks, influence, and expertise of our supporters, the team plays a crucial role in powering our mission to fight for home.

As our portfolio of high-value funders continues to grow—and with ambitious targets ahead—we’re building a dedicated operations function to act as the central hub for knowledge, insight, and coordination within HVP. This new function will lead enabling projects and drive collaboration across Shelter, ensuring our fundraisers have everything they need to secure transformational support.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We work together to achieve our shared purpose
• We enable decision making
• We create change and align behind our strategy

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £27,550 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 18 November 2025 at 10.00am 

Interview date: Tuesday 25 November on Teams video.  There may be a second stage interview in person on Thursday 27 November in the morning. 

This is a fixed-term role for 9 months. 

Who we are looking for 

We are looking for a Supporter Care Coordinator to join our Supporter Care Team.

The role is very much supporter facing; in many cases you will be the first contact that supporters will have with Breakthrough T1D. You will be responsible for thanking supporters, dealing with queries and updating supporter details. You will also ensure that donations from supporters are entered accurately on the database and create reports for the Finance team. You will be required to develop good relationships with all teams and have the passion and desire to help out where necessary with additional tasks. 

Experience required 

You’ll have previous experience of: 

• Working in a customer service environment 

• Communicating with customers over the telephone and by email 

• Working on a recognised database

• Administrative experience 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Job description
Job Purpose
The Head of Community will work with the Director of Services on strategic and operational planning and provide operational leadership for the range of Community services delivered by Age UK East London.

The purpose of this role is to:

• Take responsibility for the delivery of Age UK East London’s Community Service offer, ensuring its delivery requirements are met and we are responsive to new opportunities.
• Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.
• Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development
journey.
• Build responsive and accountable relationships with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals.
• Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and a strong understanding of key issues affecting older people.
• Ensure the services are meeting all KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement
approach.
• Ensure service staffing and delivery arrangements are optimal, including by assessing which services need allocated staff and which would be better delivered by a central team.
• Ensuring processes and good practice is embedded in case recording, reporting and data collection.

Key Tasks

Coordination and Management of service

• Line manage service managers and coordinators, and oversee the good management of all service staff.
• Ensure services are delivered in line with contractual requirements
• Work with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
• Ensure the team is fully conversant with the organisation’s CRM and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
• Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
• Complete and maintain relevant risk assessments.
• Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
• Support team members to supervise volunteers effectively
• Support implementation of any organisation-wide operational changes
• Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services 

Quality and Insight

• Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
• Produce quarterly insight to the Board of Trustees at committee level
• Monitor compliance in record keeping around key areas
• Continuously review and monitor services with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities

General

• Develop and nurture supportive and collaborative relationships with local community, voluntary and faith partners.
• Identify, explore and develop new opportunities that address the needs of local older people.
• Lead the development and delivery of current and future commissioned community services in AUKEL.
• Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
• Work with local partners to share best practice and develop opportunities to work together

• Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence. 
• Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
• Work with colleagues to develop new service proposals, to develop the scope and impact
of the Community team.

Leadership and management

• Engage, motivate and inspire the team
• Evaluate and manage overall team and individual performance and wellbeing
• Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
• Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
• Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
• Take a person-centred approach to line management responsibilities
• Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL

Other

• Perform other duties in connection with the general work of AUKEL when required
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
• To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
• Participate in learning and development opportunities and take responsibility for identifying your own learning needs

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Of operational service management within community based setting within the statutory, voluntary or private sector
• Of working with data to monitor outputs, outcomes and reach. 
• Of carrying out programme evaluation and report writing.
• Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
• Of effective collaboration and partnership development. 

Desirable

• Of engaging strategically with the local community, health and care system
• Of design and delivery of innovative, impactful health and wellbeing programmes.
• Of strategic service leadership and development.
• Of leading change

Knowledge & Understanding

• Understanding of, and expertise in, the care and support needs of older people.
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a
trauma-informed manner.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
• Of the current health and care landscape

Skills/Attributes

Essential

• Intermediate IT skills
• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
• Commitment to learning and development and reflective practise.
• Resilience

Desired

• Ability to speak a community language

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.

Head of Marketing & Communications
Location: Pembroke Street, Oxford OX1 1BP
Salary: £50,000 per annum
Hours: Full Time – 40 Hours per week
Contract: Permanent

About the role

The Head of Marketing and Communications plays a leading role in developing the gallery’s brand, growing and diversifying audiences, and strengthening the visibility of the organisation locally, nationally and internationally.  Working closely with the Director and Senior Management Team (SMT), this pivotal role is instrumental in helping to meet the gallery’s objectives to increase footfall and digital engagement, strengthen relationships with existing visitors and develop new audiences. This post-holder plays a central role with the Director in maintaining the artistic reputation and profile of Modern Art Oxford as one of the UK’s most ambitious and influential contemporary art organisations, and driving ambitious marketing and communications campaigns. 

The position is responsible for developing and delivering the gallery’s audience development, communications and digital strategies, and plays a central role in nurturing relationships with stakeholders, including press, partners, artists and audiences.  Ensuring compliance with data protection legislation and championing the gallery’s value of equality, diversity and inclusion are central to this role.

Reporting to the Director and forming part of the Senior Management Team, the Head of Marketing and Communications is a full time position which manages and is supported by a full-time Marketing Manager and a full-time Design and Communications Officer, with freelance support on press/PR and design as required for specific exhibitions and projects.

Principal Responsibilities

Marketing and Communications

• To grow and diversify Modern Art Oxford’s visiting and online audiences by leading audience development, communications and digital marketing strategies that will enable the organisation to build on its brand and profile, and strengthen its visibility in Oxford, the UK and beyond.
• To develop and oversee implementation of all marketing, communications and PR activity including media relations, social media and digital activity, development of marketing and branding collateral, and on-site interpretation.
• To formulate with the direction of the Director a transformational vision for the use of digital technologies to drive engagement and interaction with our online audiences.
• To manage effective and efficient relationships with any external PR and marketing consultants and companies.
• To develop and nurture key stakeholder, media and marketing relationships and partnerships and cultivate new relationships to ensure that our profile is high locally, nationally and internationally, and that our position as a leading tourist attraction in Oxfordshire and the South East grows.
• To strategically develop distinctive and innovative digital content, working closely and in creative collaboration with the Head of Exhibitions, Head of Communities, Participation and Practice as well as the wider Marketing and Communications team.
• To work with colleagues to strengthen visitor experience and engagement, both on-site and digitally, to increase profile and ensure that the organisation continues to thrive as one of the UK’s leading contemporary art spaces.
• To work closely with the SMT to drive audience research, development and evaluation, ensuring that the gallery attracts significant visitor numbers and closely addresses our stakeholder priorities.
• To manage the Marketing Manager  and the Design and Communications Officer positions.

Fundraising and Finance

• To attend events at Modern Art Oxford and externally to represent the gallery and build relationships with key external stakeholders. Occasional weekend and evening work will be required.
• To ensure tight, clear, budgetary setting, control and regular re-forecasting against targets working with the Head of Finance.
• To work closely with the Head of Development to support new fundraising initiatives and partnerships as required.
• To regularly review all communications activities, suppliers and resources to ensure best value for money.
• To prepare reports as required by Arts Council England and Oxford City Council and other funders/stakeholders in relation to digital, marketing and communications activities.

General

• To support the work of the gallery in strengthening the equality, diversity and inclusivity of the working environment and practices.
• To ensure team management and cross-departmental work is effective and timely in achieving annual targets.
• To ensure that Modern Art Oxford complies with all aspects of the General Data Protection Regulation (GDPR) in relation to marketing and communication activities with audiences, stakeholders and any other third parties.
• To participate in training and development activities as required and assist with the training and development of colleagues.
• To carry out all duties in accordance with all Modern Art Oxford’s policies including Equal Opportunities, Access, Employment, Health and Safety, Child Safeguarding, Data Protection and Equality, Diversity and Inclusion Policies and the Creative Case for Diversity.
• To report to Modern Art Oxford’s Board of Trustees when requested.
• To undertake any other duties as reasonably required by the Director.

Person Specification

• Experience of running a Marketing and Communications team at a senior level within an arts organisation or similar field
• Experience of leading on mixed marketing campaigns, including setting measurable targets 
• Significant experience of managing and motivating teams and being a supportive and encouraging team player
• Excellent arts press contacts and/or partnership development experience.
• Demonstrable experience of audience research, segmentation and development
• A strategic and analytical thinker able to devise, implement and report on strategies and to evaluate data using platforms such as Google Analytics and AdWords and experience of SEO, Content Management Systems, and social media platforms and analytics.
• An ability to prioritise competing workloads and work effectively under pressure in a fast paced and leanly resourced working environment
• Strong project management skills, including budget management
• An inspiring and creative thinker with ambition, vision and enthusiasm
• Self-motivated, positive, flexible and reliable
• Excellent verbal and written communication skills
• A strong affinity with the values and mission of Modern Art Oxford and a passion and enthusiasm for the visual arts, with a belief in the importance of artists and the power of art to have a transformational effect in society

About Us 

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms. Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends. 

Benefits

• Pension
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.
• Holiday 25 days annual leave plus eight public bank holidays
• Staff discount in Cafe and shop

Closing date for Applications is Midnight on Sunday 14th December 2025
Interviews for the role will be Friday 19th December 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

• To lead and deliver Butterfly Conservation’s strategic aims for nature recovery in Scotland, maximising our impact for butterflies, moths and people.
• To implement BC’s objectives through leadership of the Scotland Nature Recovery team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
• To develop and strengthen collaboration with BC staff, volunteers, stakeholders and partners to drive progress on BC’s targeted species recovery programmes, landscape-scale initiatives and wider nature recovery in Scotland. 

• Drive delivery of BC’s strategic objectives through designing and managing workplans for the Nature Recovery Scotland team, translating ideas into action and ensuring effective reporting to monitor and share evidence of our impact.
• Lead BC’s species recovery work for priority butterflies and moths in Scotland, setting objectives and driving targeted action to recover populations of some of our most threatened species. 
• Lead our landscape-scale conservation work in Scotland, developing and overseeing projects using butterflies and moths as indicators of nature recovery across a landscape.
• Develop and deliver new approaches to contribute to broader nature recovery across Scotland, including exploring potential nature markets and developing our advice and services to reach more partners. 
• Lead, manage and be accountable for the Nature Recovery team in Scotland, including a small number of direct line management reports. Responsible for budgeting, work planning and resource management, including overseeing annual performance management, team meetings, supporting training needs, staff development and well-being.
• Lead the development of new nature recovery projects, including partner liaison, project planning and design, budgeting and reporting to funders. Collaborate with Nature Recovery, Fundraising, and Finance teams to build a case for support and develop bids for external funding through partnerships, appeals and services. 
• Oversee the management of BC’s Nature Reserves in Scotland through the work of the Conservation Managers, in collaboration with the Ecology Services team, to maximise their contribution to nature recovery. 
• Be responsible for Scotland Nature Recovery budgets and their control, working closely with the Finance team to ensure effective planning and timely financial reporting.
• Ensure close working between BC staff, Branches and key volunteers in delivering co-ordinated nature recovery action towards BC’s strategic goals across Scotland.
• Support the Engagement and Volunteering team in the development and delivery of volunteering activity across Scotland, putting people at the heart of our work.
• Work with BC’s policy team and NGO partners to support collaborative work on major policy issues and advocate BC priorities in Scotland.
• Promote the impact of our work across Scotland, including contributing to impact reporting within BC and providing inspiring and engaging external communications to wider audiences.

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Maintain a strategic overview of the organisations’ delivery across the UK and contribute to development of BC’s policies and strategic planning.  
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.

The Sumatran Orangutan Society (SOS) is dedicated to protecting orangutans, their forests, and their future. Together with our local partners in Sumatra, we’re protecting vital ecosystems and creating resilient landscapes where orangutans – and people – can thrive.

We’re looking for an experienced and creative fundraiser to lead our individual giving and supporter engagement programmes, grow our supporter base, and champion innovation in public engagement and income generation. You’ll be rallying resources which will ultimately help us grow our impact for wild orangutans and the people living alongside them.

The Role

As Head of Individual Giving & Supporter Engagement, you’ll lead the strategic development and delivery of SOS’s public fundraising portfolio – inspiring individuals around the world to take action and give generously for the future of Sumatra’s rainforests and wildlife.

You’ll be responsible for individual giving, digital acquisition and retention, legacies, appeals and campaigns, and supporter events. You’ll be given the freedom to innovate, identifying and developing new income streams and engagement products and approaches that help us reach and inspire new audiences.

We’re particularly interested in candidates with strong acquisition experience, who can help us grow and diversify our supporter base.

Reporting to the CEO, you’ll work closely with communications, partnerships, and programmes colleagues to build an engaged community of supporters and advocates for SOS.

Key Responsibilities

Leadership & Strategy

• Lead the development and delivery of SOS’s public fundraising strategy, ensuring alignment with the organisation’s mission and income targets.

• Set and manage income and expenditure budgets for all individual giving fundraising streams, ensuring healthy ROI and sustainability. 

• Set clear targets and KPIs, with robust financial planning, forecasting, and monitoring.

• Foster innovation across public fundraising, developing and testing new products and propositions.

• Promote a culture of data and insight-driven decision-making, continuous improvement, and connecting our supporters to the impact they enable.

• Adhere to the Fundraising Regulator Code of Practise and Data Protection legislation and ensure the SOS Donor Promise and Fundraising Values are alive and visible in all fundraising activity.

Individual Giving & Donor Development

• Oversee acquisition, retention, and uplift strategies for individual donors, ensuring a seamless and inspiring supporter journey.

• Design and manage a calendar of appeals and campaigns, including the Big Give Christmas Challenge.

• Work closely with Communications & Marketing colleagues to deliver compelling creative content and integrated fundraising campaigns across digital channels.
   

Digital Fundraising

• Lead on digital acquisition strategy and performance, testing and optimising paid and organic campaigns to grow SOS’s online giving and supporter base.

• Manage and optimise digital giving platforms, donor journeys, and analytics to improve conversion, retention, and lifetime value.
   

Legacies & Events

• Develop and implement SOS’s legacy marketing strategy, raising awareness and nurturing pledgers and enquirers with care and authenticity.

• Manage fundraising events (such as our Buffoonery comedy night) and oversee community fundraising initiatives, optimising engagement and lifetime value.
   

Collaboration & Management

• Line manage the Development Assistant, ensuring that our supporters receive outstanding stewardship.

• Work closely with colleagues across Development, Communications, and Programmes to ensure a joined-up approach to engagement, conversion, and storytelling.

• Keep up to date with sector trends, digital innovations, and regulatory requirements, ensuring compliance and best practice in all fundraising activity.
   

About You

You’re a strategic and practical fundraiser who knows how to inspire public giving. You combine creativity with an analytical approach, and you’re motivated by purpose and impact. You’ll flourish in a small, committed team where innovation and collaboration are key.

Essential:

• Significant experience in individual giving and/or digital fundraising, including both strategy development and delivery.

• Proven track record of meeting or exceeding income targets across multiple channels.

• Familiarity with CRM systems and digital fundraising platforms.

• Strong understanding of digital acquisition and retention techniques, data-driven fundraising, and supporter journeys.

• Experience managing appeals and campaigns, ideally including match-funded initiatives (e.g. the Big Give).

• Excellent copywriting, creative and analytical skills, with an eye for compelling storytelling.

• Experience in budget management and performance reporting.

• Collaborative and adaptable, with excellent project management and communication skills.
   

Desirable:

• Experience in product development or innovation in the charity sector.

• Knowledge of legacy fundraising.

• Interest in environmental, conservation, or international development causes.

The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.

We are looking for a modern people leader who will bring fresh thinking and inspire trust across the organisation; a forward -thinking person who will model the standards of behaviour expected from employees and effectively challenge any employee behaviour that falls below these standards. You will be a confident communicator and decision-maker with the ability to respond quickly and effectively to employee issues.

You will be part of the Senior Leadership Team and will have significant involvement in the development of the Trust across all areas, including future workforce development and organisational transformation.

Working closely with the Chief Executive you will be the trusted deputy in their absence, making key decisions relating to all aspects of the organisation’s operations and providing a consistent leadership approach that reflects our organisational values.

To be shortlisted for this role we require an application form to be completed and submitted.

To apply for the role, please click the button to be redirected to our website.

Dementia Concern is a long-established local charity providing life changing care and support to people living with dementia and their families across West London.

Our mission is simple and vital: to help people live well with dementia, and to ensure that no one faces it alone.

We are entering an exciting new phase. After several years without a dedicated fundraising department, we are ready to rebuild and strengthen our income base, reconnect with the community we serve, and create sustainable funding for the future. This role will be central to that transformation, shaping how we tell our story, engage supporters, and grow our impact.

We’re looking for a Head of Fundraising, someone who can design, develop and deliver our fundraising stratergy. Someone who can innovate and who can combine stratergy, can lean in and has energy to connect with people, and who sees potential everywhere. If you’re motivated by the challenge of shaping something lasting and meaningful, this role offers the chance to make a visible difference, both to the charity and to the lives of people living with dementia.

Reporting directly to the CEO, you will have both the freedom and responsibility to build a thriving, sustainable fundraising function, securing income initially from trusts and foundations and then corporates, philanthropists, individuals, and community supporters.

You will play a key hands-on role, supported by a fundraiser, volunteers, and an experienced and engaged CEO and Board.

Key Responsibilities:

Strategy and Leadership

• Develop and deliver a clear fundraising strategy that diversifies income and builds long-term sustainability.
• Inspire a culture of fundraising across the organisation, empowering staff, volunteers, and trustees to become confident advocates and ambassadors.
• Use the compelling stories of our frontline team and clients to engage, motivate, and retain supporters.

Trusts, Foundations and Corporate Giving

• Lead the development of high-quality, strategic funding applications to trusts, foundations, and corporate partners (typically £20k+).
• Build and manage a sustainable pipeline of prospects, ensuring timely applications and stewardship.
• Line-manage and mentor the newly appointed Trust Fundraiser, supporting their development and success.

Individual Giving and Appeals

• Refresh and strengthen Dementia Concern’s case for support, ensuring a consistent, powerful message across all audiences.
• Design and deliver the charity’s first major appeals — including digital campaigns, local community drives, and postal appeals — to attract and retain individual donors.
• Develop engaging donor journeys and opportunities for people to give regularly, locally, and meaningfully.

Community and Partnership Development

• Reconnect Dementia Concern with its local community through relationship-building, events, and partnerships.
• Represent the charity externally with warmth and confidence, growing our network of local supporters, volunteers, and champions.
• Work closely with the CEO and Trustees to build mutually beneficial partnerships with local businesses, groups, and influencers.
• Oversee the charity’s website and digital presence, ensuring our communications are clear, inspiring, and supporter focussed.
• Lead on campaigns and public relations that raise awareness of dementia and the charity’s impact in West London.

About you:

You will have experience in:

• Trust Fundraising and at least one of the following: corporate partnerships, individual giving, or community fundraising.
• Proven ability to develop and deliver successful fundraising strategies.
• Excellent written and verbal communication skills, able to craft compelling cases for support and inspire others.
• A collaborative, ‘hands-on’ approach comfortable working in a small, dedicated team.
• Strong organisational and project management skills, with the ability to juggle multiple priorities.
• Passion for dementia care and improving the lives of older people and their carers.
• Experience of working in a local or regional charity setting.
• Knowledge of Ealing and/or West London communities. (desirable)

If you would like an exploratory conversation about the role, please do send an email to the above contact (email info visible when you click 'How to apply') and we will be happy to arrange a time to speak with you.

#fundraising #head of fundraising #fundraising stratergy #fundraising management

Agile - London Head Office/Home

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

The role is a key member of the Supporter Retention and Experience Unit - who are responsible for delivery of multi-channel direct marketing communications to warm supporters - including regular giving, loyalty communications and cash appeals. The Unit is also responsible for creating and optimising supporter journeys and gathering valuable supporter insights. This role will lead on their own campaigns and projects which will include the development of new initiatives across the Unit.

• Are you looking for your first role in fundraising or marketing?
• Do you want to be part of a dynamic team helping to raise £40 million a year?
• Would you like to work for a top 10 charity fighting against social inequality and transforming lives across the UK?

We are looking for a motivated and enthusiastic candidate to join our dynamic and successful Supporter Retention and Experience Unit, working across a range of offline and online media channels. You will play a key role in supporting the team on retention and supporter experience campaigns to deliver income and build strong loyalty communications to existing supporters, helping to raise £40 million a year.

To be successful in this role, you should;

• Enjoy working in a team
• Have strong experience in supporter experience, journeys or direct marketing
• Have excellent project management and analytical skills and confidence working with agencies and data.
• Be a clear communicator with strong organisation skills

Closing date: Monday 24th November 2025 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.  

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme

Closing date: 23:59, Mon, 24th Nov 2025

Interview Date: To be confirmed

Working hours: Minimum 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ

Job Title: Head of Philanthropy

Location: Hybrid with 2-3 days a week at our Head Office (Vauxhall) for donor meetings
Salary: £60,066 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as our next Head of Philanthropy to provide strategic leadership to grow and diversify philanthropy income, delivering an ambitious growth plan across trusts and foundations and major donors.

The post holder will provide stragetic leadership to grow and diversify philanthropy income, delivering an ambitious growth plan across trusts and foundations, and major donors. You will strengthen existing relationships to deepen engagement and secure increased support, while proactively driving new business and developing robust pipelines to secure the long‑term sustainability and impact of Refuge’s work. 

Closing Date: 09:00am 17 November 2025

First Interview Stage Date: 26th and 27th November 2025 via video conference

Second Interview Stage Date: 3rd / 4th December in person 

About the Role  

The Head of Finance will support the Director of Finance and Resources in providing strategic financial leadership across the charity. They will oversee day-to-day financial operations, ensure robust financial management, and deliver timely and accurate financial reporting to support decision-making. The postholder will play a key role in safeguarding the charity’s financial sustainability and compliance with statutory and regulatory requirements. 

Key Responsibilities  

Financial Planning 

• Preparation of annual budgets and long-term financial plans. 

• Provision of  financial analysis to inform strategic and operational decision-making. 

Financial Management & Reporting 

• Oversee the production of monthly management accounts, variance analysis, and cash flow forecasts. 

• Ensure timely and accurate preparation of year-end accounts and the coordination of external audits. 

• Provide regular financial reports and analysis in accordance with organisational timetables set by the Director of Finance & Resources. 

• Monitor restricted funds ensuring compliance with donor requirements. 

Governance & Compliance 

• Ensure compliance with Charity Commission, Companies House, HMRC, and other statutory requirements for filing of accounts. 

• Maintain up-to-date knowledge of charity finance regulations, SORP, VAT, and tax issues relevant to the sector. 

Systems, Processes & Controls 

• Ensure that financial processes and procedures are fit for purpose, up to date and efficient. 

• Lead the development and maintenance of efficient financial systems, policies, and procedures. 

• Ensure effective internal controls are in place across the organisation to  facilitate accurate and timely delivery of reporting to support organisational decision making. 

• Oversee grant reporting and donor compliance. 

Team Leadership & Collaboration 

• Develop and support the finance team to deliver a high-quality service. 

• Foster a culture of continuous improvement within the finance function. 

• Work collaboratively with non-finance managers across the organisation to build financial awareness and accountability. 

Person Specification 

Essential 

• A relevant professional accounting qualification (ACA, ACCA, CIMA). 

• Experience gained in a financial management role within a small or medium-sized organisation. 

• Experience in business planning, performance management and impact reporting.  

• Significant experience in managing a high-performance team. 

• Strong IT skills, particularly with accounting software and Excel. 

• Understanding of charity finance and accounting practices. 

• Strong understanding of charity law, governance best practices, and regulatory frameworks. 

• Excellent written and verbal communication. 
• Strong interpersonal with an ability to establish and maintain good working relationships. 

• Ability to manage multiple priorities and work collaboratively across teams. 

• Ability to work independently, prioritise workload, and meet deadlines.

Desirable 

• Significant experience in financial management  within the charity, not-for-profit, or public sector. 
• Experience of working with restricted funds and grant reporting. 
• Knowledge of charity tax, VAT, and fundraising income streams. 
• Experience of implementing new financial systems or process improvements. 

We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity.