Head of supporter experience jobs
Department/School: Campaigns and Alumni Relations
Contract type: 12-month contact / Hybrid / Flexible options considered
Overview
The Campaigns and Alumni Relations Office (CAR) at the University of Sheffield is dedicated to inspiring alumni (former students) to make philanthropic gifts, as well as giving their time and expertise. A donation to the University of Sheffield can change lives, from supporting students in financial need to furthering world-leading research.
As part of CAR, the Individual Giving team encourages people to make gifts of up to £10,000 using a data-driven approach and a range of communication channels. We’re looking for a skilful communicator and project manager to join us.
The Individual Giving Manager will deliver a multi-channel fundraising strategy to encourage people to give at ‘mid-value’ level (£1,000-£10,000 each year) through direct mail and digital fundraising You’ll also support the wider team by project managing mass fundraising appeals that solicit gifts of all sizes by direct mail and email.
You’ll also be responsible for producing stewardship communications, including reports, that thank donors giving over £1,000.
Main duties and responsibilities
- Deliver a multi-channel fundraising strategy to encourage people to give at ‘mid-value’ level (£1,000-£10,000 each year) through direct mail and digital fundraising.
- Manage and build an active portfolio of individuals capable of making mid-value gifts, engaging this group with tailored communications.
- Make direct asks for donations to priority projects at the University. Current appeals include student scholarships, student hardship funds and medical research.
- Project manage direct response fundraising appeals that ask for gifts at all levels (including cash gifts under £1,000 and regular gifts by direct debit) and ensure appeals deliver a strong return on investment.
- Across all fundraising activities, manage relationships with external and internal agencies and internal teams that support your work. Develop clear project plans and briefs, as well as ensuring projects are delivered on time and to budget.
- Deliver against individual and shared fundraising targets to help the Individual Giving team raise up to £1 million ‘cash in’ per year.
- Ensure ‘mid-value’ donors are stewarded through a programme of activities, including reports, that demonstrate the impact of their support and inspire repeat giving.
- Utilise data insight and audience knowledge to segment and personalise communications for priority groups, including preparing spreadsheets of data for appeals.
- Work closely with other fundraisers within CAR to move individuals through the donation pipeline in order to grow and uplift gifts.
- Ensure that gifts are solicited and accepted in line with the University’s ethical policies.
- Maintain accurate records of relationships and ensure information gathered is available to other members of Campaigns & Alumni Relations.
- Stay on top of best practice in fundraising and promote excellence in fundraising across the CAR office.
- Carry out other duties, commensurate with the grade and remit of the post.
Person Specification
Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.
Essential criteria
- Experience in fundraising, direct response marketing or creative communications (assessed at application / interview)
- Knowledge of the principles of fundraising and a genuine belief in the transformative power of philanthropy in Higher Education (assessed at application / interview)
- Ability to influence, negotiate and persuade with highly developed written and verbal communication skills (assessed at application / interview)
- Experience working with external and internal stakeholders, to deliver print communications (assessed at application / interview)
- Experience and success in managing delivery of creative content and engagement touchpoints (assessed at application / interview / task)
- Ability to deliver an outstanding donor experience whilst acting as an ambassador for the University (assessed at application / interview)
- An understanding of the importance of audience segmentation and the ability to manipulate data in order to deliver personalised appeals (assessed at application / interview)
- Demonstrate the highest level of diplomacy, discretion and integrity when dealing with all aspects of fundraising (assessed at application / interview)
- Ability to deploy a range of fundraising methods to solicit donations as well as thank donors (e.g. direct mail and email) (assessed at application / interview / task)
- Ability to manage multiple projects at once, produce clear briefs, delegate tasks and meet deadlines (assessed at application / interview)
Desirable criteria
- Experience of line management or coaching other staff members, including delegating tasks and providing feedback (assessed at application / interview)
- Experience of working with customer relationship databases (CRM) such as Raiser’s Edge (assessed at application)
Further Information
Grade: 7
Salary: £38,784 - £47,389 per annum
Work arrangement: Full-time
Line manager: Head of Individual Giving
Direct reports: Fundraising Assistant
Next steps in the recruitment process
It is anticipated that the selection process will take place the week commending 24th November. This will consist of an interview and task. We plan to let candidates know if they have progressed to the selection stage on the week commencing 17th November, an exact date will be confirmed soon.
How to apply
You must apply through the University of Sheffield's job site. For formal enquiries about this role, please click through to the University's website for contact details.
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Business Development Manager Location: London Salary: £44,588 per annum Vacancy Type: Permanent Closing Date: 19th November 2025 Want to be part of a team that helps Forward win and retain contracts to deliver life-changing services? We are recruiting a Business Development Manager to join our highly motivated and committed team. You will build on our recent success in winning publicly funded contracts across prison and community settings, supporting the growth of provision in substance misuse, mental health, employment, offender management, housing, and family services. “Business Development gives you the opportunity to work with wonderful people at all levels of the organisation, feeding their voices into the work we do. It’s an expert team with a wealth of diverse experience where everyone’s valued contribution goes into growing and developing our services. The team is hungry to win new contracts but uncompromising in selecting only the opportunities where we feel we can make a real difference in supporting people.” About You We are looking for a highly organised team player with excellent skills in:
You will be confident managing multiple priorities and working collaboratively across the organisation. Your Responsibilities
What You’ll Bring
This is a fantastic opportunity to contribute to Forward’s mission, helping us grow and develop services that make a real difference in people’s lives. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
Diversity at Forward Trust The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application. |
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Lead the delivery of transformative infrastructure solutions that power conservation.
Digital Delivery Manager
Reference: OCT20252991
Location: Flexible with some travel to Sandy, Bedfordshire, SG19 2DL
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
About the Role
We are seeking an experienced Delivery Manager to lead the successful delivery of complex infrastructure projects within our technology portfolio. Reporting to the Head of Technology: Delivery & Production, you will play a pivotal role in shaping and implementing critical IT infrastructure initiatives that underpin our organisation’s digital transformation.
This is a high-impact role requiring strong leadership, exceptional organisational skills, and the ability to manage multiple priorities in a dynamic environment. You will ensure projects are delivered on time, within scope, and to budget, while maintaining the highest standards of governance and quality.
Key Responsibilities
- End-to-End Delivery: Manage the full lifecycle of infrastructure projects, from initiation through to completion, using appropriate methodologies (Agile, Waterfall, or hybrid).
- Strategic Planning: Define project scope, objectives, and success criteria, ensuring alignment with organisational goals.
- Financial Management: Develop and control project budgets, forecasts, and cost models, ensuring financial accountability and value for money.
- Risk & Issue Management: Proactively identify, assess, and mitigate risks, maintaining robust RAID logs and governance documentation.
- Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders, technical teams, and external partners, ensuring clear communication and timely reporting.
- Team Leadership: Matrix-manage multi disciplinary teams, fostering a collaborative, high performance culture.
- Process Improvement: Drive continuous improvement in delivery processes, governance, and reporting standards.
- Compliance & Best Practice: Ensure adherence to organisational policies, industry standards, and regulatory requirements.
About You
We are looking for a confident and adaptable leader with a proven track record in delivering IT infrastructure projects. You will combine technical understanding with strong commercial acumen and the ability to influence at all levels.
Essential Skills & Experience:
- Significant experience delivering infrastructure projects (e.g. network upgrades, cloud adoption, hardware refresh).
- Strong knowledge of IT infrastructure technologies (servers, storage, networking, cloud platforms).
- Demonstrable experience in budget creation and financial control.
- Proficiency in project management methodologies (Agile, Waterfall, PRINCE2).
- Excellent stakeholder management and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Desirable:
- Professional certifications such as PRINCE2, AgilePM, or PMP.
- Experience in process development and governance frameworks.
- Familiarity with tools such as MS Project, Jira, Miro, Power BI and Office365.
Why Join Us?
At the RSPB, we believe in making a difference not just for nature, but for people too. You’ll join a passionate, purpose driven organisation where your work directly supports our mission to create a world richer in nature. Our teams are collaborative, supportive, and committed to innovation. Here, your expertise will help deliver technology solutions that enable real change.
What We Offer
- A supportive and inclusive working environment.
- Opportunities for professional development and career progression.
- Flexible working arrangements to support work-life balance.
- A chance to contribute to projects that truly matter.
Ready to make an impact? Apply today and help us deliver the technology that powers conservation.
Closing date: 23:59, Mon, 10th Nov 2025
We are looking to conduct interviews for this position from the 17th November.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
Contact us to discuss any additional support you may need to complete your application.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Registered Charity
More than 1000
The RSPB brings people together – people like you – to protect the things that matter to us all.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
The role of the Events team within Alpha International is to oversee the organising of Leadership Conference (LC) in-person, any events around Leadership Conference (including Donor events, Wednesday CEF event, Alpha Staff day, regional satellite events) and London-based Alpha events across the year (such as Alpha Collective and Experience Alpha).
This role is responsible for managing health and safety across the HTB sites, catering (crew, bloom café, Brompton road food vans and green rooms), internal deliveries and LC app, along with other LC related tasks.
The Key Responsibilities
Logistical arrangements:
o Development and execution of the events Day Plan. This is a minute-by-minute detailed plan that holds all the information of what will take place at the event
o Gathering technical and logistical requirements from speakers, stream leaders and internal departments; then negotiating this with the IT, Production, Vergers and Volunteers Teams or with an external venue or AV suppliers
o Determining catering requirements and caterer management
o Hiring of any additional venues as required and HTB site logistics
o Attending site visits (for external venues that might be used)
o Hiring of any additional equipment required for the event
o Liaising with the Production, IT, Verger, Worship team and all other internal departments
o Ensuring any legal and insurance tasks are thought about and in place for the event taking place
o Creating floor plans for the vergers to use
o Liaising on interpretation needs are met including BSL
o Liaising regarding speakers and associated tasks including contracts, gifts and accommodation
o Liaising and implementing programme decisions
o Developing and implementing new floor plans and layouts at events
o Ensuring event Health and Safety has been implemented
o Delivery plans
o Any other event related task
Marketing and communications:
o Working closely with the marketing team on the marketing plan and budget
o Steer and monitor social media campaigns, alongside internal creative services teams
o Ensuring all GDPR protocols are followed – keeping the login access tracker up to date
o Overseeing LC app contract and content
o Delegate collateral e.g. packing tote bags
Staffing:
o Volunteer recruitment working closely with the Alpha leadership on this
o Communication with HTB staff as to their specific roles and responsibilities & conducting staff briefings
o Building working relationships with volunteers and team when onsite
Registration and Ticketing:
o Oversight of the busy Leadership Conference inbox for guest queries
o Creating booking system for taking in person events registrations using an online event platform
o Ensuring the Alpha leadership gets regular booking reports
o Oversight of IT equipment owned by team
o Granting access to systems
Safeguarding
o Linking in with the Safeguarding Lead if any safeguarding issues come up in the inboxes or at the event
Debrief
o Debrief to be done for different areas involved in
Leadership Conference Week Responsibilities
o Taking a lead role on several key packages assigned to this role
o Create and maintain comprehensive event documentation
o Writing papers on the different areas for senior management to review as and when is required
o Stay within the budget allocated and make adjustments to event constraints based on financial situation. Looking for ways to save money on all areas you look after
o Developing and implementing new and improved processes
o Holding the Alpha standard on communication in everything we do or send before, during or after the event
o Attend senior leadership meetings to provide updates as an when is required on your different areas
o Managing admin across the event, dealing with sign off, budgets and compiling post event reporting – to take learnings for next years event
o Looking at ways to improve LC year on year by researching competitor events and market knowledge
o Any other event related tasks to support Head of Events
Helping on the day at CEF events across the year (such as Alpha Collective, Experience Alpha, Rising Generation).
The Right Candidate
• Committed to the vision of HTB and Alpha
• Large event management experience
• Hard worker that can handle high pressure and workload in the lead up to a large event
• Able to juggle large and varied work load
• Tactful and diplomatic
• Flexibility in working hours in the lead up to the event due to trainings, event set up, event days and pack down
• Providing leadership to the people who report to you, including motivating team members to achieve their goals and responsibilities within the event. Providing guidance, mentorship, and support to other team members, creating a positive and productive work environment
• Excellent attention to detail and strategic thinker
• Strong operational and administrative background
• Self-starter, able to work on own initiative and with minimal supervision, with a sense of urgency and enthusiasm
• Strong project management experience
• Excellent analytical, problem-solving, decision-making and resource management capabilities
The client requests no contact from agencies or media sales.
Thank you!
At TLG, we are passionate about building an exceptional team committed to transforming the lives of children who are struggling. Our vision is bold, and we are looking for outstanding people to join us on this journey. This role offers an exciting opportunity for a motivated and purpose-driven individual to become our Graphic Designer & Editor.
As Graphic Designer & Editor, you will lead the delivery of excellent design across the organisation, championing brand consistency to effectively engage diverse audiences. You will use your creativity in design and video to raise awareness, share impactful stories, and inspire action from a wide range of stakeholders.
We are seeking someone who is not only highly creative but also proactive, organised, and determined. You will understand how to inspire, challenge and motivate others through compelling visual content, ensuring that every piece of work reflects TLG’s mission and values.
Working as part of a dynamic team, you will help communicate TLG’s work through multiple channels, driving brand awareness and creativity throughout the charity. At the heart of this role is a desire to creatively showcase the life-changing impact of TLG’s work and enable audiences to more fully understand the barriers and challenges that struggling children face.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: Full time (37.5 hours per week)
Closing Date: Sunday 23rd November
Initial Interviews: Thursday 27th November – Online
Final Interviews (TBC): Wednesday 3rd / Monday 8th / Tuesday 9th December – at our National Support Centre in West Yorkshire
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for Senior Operations Contracts Lead
Salary: £40,000 - £50,000 pro rata
Location: Flexibility to allow working from home - typically this will be up to two days each week - with an expectation of a minimum of three days spent in face-to-face, in-person contact (e.g. in Women’s Centres, Estates or external visits), and one of these days being a monthly visit to Head Office (the purpose being for interaction with colleagues and Central functions)HMP Peterborough and HMP Bronzefield
Hours: 35 hours per week
Contract: Fixed Term - until 31st March 2027
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As an experienced senior manager with a proven track record of leadership in providing services to women in contact with the criminal justice system and working with partners and funders, you will manage criminal justice projects, work to develop and expand our services and partnerships and manage criminal justice managers and other staff as required.
You will work with the management team to ensure, manage and oversee that the services work within the budget, are complaint with financial regulations, policies and procedures, and meet funding and Advance requirements.
About You:
To be successful as the Senior Operations Contracts Lead you will need the below experience and skills:
- A thorough understanding of and knowledge of the issues relating to women in the criminal justice system
- A sound knowledge of safeguarding adult and children principles, child abuse, child protection issues and safeguarding
- A good knowledge and understanding of organisational systems and frameworks, line management and project management
- Significant experience, likely to have been gained over several years, of strategic planning and operational management at a service manager level, and developing and delivering services at senior service management level
- Significant experience of working with women and/or service users with a complex range of needs, particularly within the criminal justice system, in custody and/or community.
- Experience of developing relationships with funders/commissioners and achieving required outcomes
- Experience of implementing quality assurance frameworks, monitoring, evaluating and measuring impact
- Strong influencing skills, enthusiasm, self-confidence, excellent verbal and written communication and presentation skills , and a can do proactive solution focussed approach
- Strong negotiating skills and the ability to build strong and effective relationships and partnerships, dealing with ambiguity and resolving conflict effectively, achieving the right outcomes for the organisation, collaborating and networking
- Able to think, act and plan strategically to develop practical and creative solutions to the management of existing and new services and complex problems that may arise while maintaining high levels of diplomacy and professionalism
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 23rd November 2025
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- One-week paid carers’ s leave
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Thank you!
Old Meeting is a fellowship of the United Reformed Church, worshipping God, supporting each other and sharing the Message of the Good News throughout Bedworth's diverse community. As part of our vision for growth we are looking to recruit a Youth and Families Worker to help our work with young people and families. We are looking for someone who will share our enthusiasm to reach out with the Gospel and with God's love, to develop our outreach through Messy Church and other activities and to find new ways to worship which will include all generations.
As our Youth and Families Worker you will be at the heart of our outreach with young people and families.
This role is for you if:
You have a strong Christian faith which you are able to share with others
You are an active member of a recognised Christian worshipping community
You have a qualification in Youth and Children’s Work or relevant experience of working with families and children in a paid or voluntary capacity.
You have a willingness to engage with the local community and connect with young people and families
You have a willingness to be flexible and work in partnership with others involved in the project and to encourage and recruit new volunteers
You can show the ability to build trust and develop close working relationships both within the church and externally
You can show the ability to manage your own time, work unsupervised, keep records and expenses up to date.
You have an awareness of statutory regulations surrounding safeguarding and children, youth and families’ work generally.
You have a desire to bring new ideas to enhance the life of the Church
You have a willingness to share in the life of Old Meeting including worship on average two Sundays per month and some mid-week activities.
You are looking to develop leadership of intergenerational and/or Fresh Expression worship
What you'll be doing:
You will assist with development of activities for young people and the establishment of a youth outreach programme
You will assist in the development of Messy Church
You will work with the existing leaders of Messy Church (for families) to increase the opportunities for engagement, for example through holiday projects, after-school club activities or in Fresh Expressions (such as Forest Church)
You will plan and enable intergenerational social activities
You will develop relationships with children and families and provide a pastoral ear for connected families
You will build effective relationships with local schools
You will help develop “Vintage Messy Church” activities for older people which will lead to active participation in the worshipping community
You will participate in, and occasionally lead, Sunday worship and other aspects of Church life
In due course you will seek funding to sustain (and even grow) the outreach
You will share in other tasks as may be agreed between you and the Pastoral Support Group as opportunities arise
Outline Terms and Conditions
1. Appointment will be subject to a satisfactory Enhanced DBS disclosure and the taking up of no more than two satisfactory references.
2. Appointment will be subject to the satisfactory completion of a six-month probationary period.
3. The appointment will be for three years in the first instance (subject to the probationary period noted above),
4. The hours of work will be 20 hours per week, flexible by need and negotiation. It is anticipated that evening and weekend working will be part of the role, along with the main Christian festivals.
5. The Salary will be £15 per hour, paid monthly by arrangement.
6. Paid holidays – 25 days per year pro rata plus public holidays
7. The post is based at the Old Meeting URC. The person appointed will be required to travel in the local area and will also be able to work from home by agreement.
8. The Minister of Old Meeting URC, or an Elder appointed by the Elders Meeting, will be the line manager
The client requests no contact from agencies or media sales.