Head of supporter experience jobs

Chief Executive Officer – The Abbey Centre
Location: The Abbey Centre, Westminster, London (site-based role, flexible working available)
Salary: £90,000 – £95,000 per annum
Contract: Permanent (Full-time, 37.5 hours/week; regular evening attendance for events as required)

Could you lead a much-loved community hub through its next chapter of stability, growth and civic impact?

About The Abbey Centre

Our charity has served the community of south Westminster since 1948 and has occupied The Abbey Centre building, a converted Victorian public bath house a stone’s throw from Westminster Abbey, since 1991. We are a site-based community hub and social enterprise, combining community services, training and outreach with venue hire, an on-site café and catering to generate income that supports our charitable work.

We work across employability, health and wellbeing, volunteering and practical support for vulnerable residents; the Centre welcomes people of all ages and backgrounds, and sees over 1,000 visits each week. Our strong partnerships with Westminster City Council, statutory bodies and corporate donors underpin commissioned activity and solidify our position as a trusted local delivery partner.

This is an opportunity for a visionary but hands-on leader to preserve the Centre’s warm, inclusive culture and outstanding reputation while further professionalising systems, developing our income, and shaping a multi-year strategy that secures the building and grows impact.

As our next Chief Executive Officer, you will:

• Strategy & Impact: lead a collaborative listening phase and then develop and deliver a 3–5 year strategy and rolling business plan that defines the Centre’s core offer and impact targets.

• Governance & Finance: own the annual budget and medium-term financial modelling, deliver full-cost recovery across activity lines and present timely, accurate management information to trustees.

• Operational Leadership: ensure continuity of community services, venue trading and café operations and strengthen operational systems including safeguarding, H&S and business continuity.

• Income Generation: drive commercial performance of venue hire, events and catering, professionalise fundraising (major donors, legacies, corporate partnerships) and lead bids for multi-year statutory contracts.

• Community & Partnerships: sustain and deepen strategic relationships with Westminster City Council, commissioners, local partners and corporate supporters to secure commissioned work and philanthropic income.

• Estate Stewardship: manage day-to-day stewardship of the Centre’s significant ageing building, overseeing maintenance, lease/compliance obligations and contractor relationships.

• People & Culture: build a cohesive senior team, embed clear role accountabilities, performance management and development, and protect the Centre’s welcoming culture while managing change.

• Brand & Profile: act as a visible ambassador locally and with funders to raise the Centre’s profile and champion its social value.

Who you are:

• A seasoned senior leader with proven experience in a small/medium charity, community organisation or social enterprise that combines front-line delivery with significant premises/estate responsibility.

• Demonstrable track record of leading strategic development and delivering organisational growth while balancing hands-on operational leadership.

• Strong commercial and earned-income expertise, with experience of running successful commercial – ideally site-based - operations.

• Confident in winning and managing statutory contracts and multi-year grant programmes; credible with local authorities, commissioners and corporate partners.

• Financially literate with direct budget and cash-flow accountability and experience of full-cost recovery modelling.

• A collaborative, visible and warm ambassador who builds trust quickly, communicates clearly and can present concise management information to trustees.

Why The Abbey Centre?

• A powerful mission: deliver practical services, companionship and opportunity for south Westminster residents in a civic, high-impact setting.

• A prominent, historic central Westminster location and a cherished community building offering scope for strategic estate planning and growth.

• A warm, loyal staff team and an engaged board navigating a positive leadership transition.

• A social enterprise model where successful trading directly funds frontline services and creates a platform for entrepreneurial leadership.

• The opportunity to shape a multi-year strategy that secures the long-term future of the charity and grows its impact in the community.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 12th January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Cambridge Science Centre
For more than ten years, Cambridge Science Centre (CSC) has been sparking
curiosity and a love of STEM (science, technology, engineering and mathematics) in
young people across the East of England.

Job Description
This role is central to positioning CSC as the leading small-to-medium-sized science
centre and STEM engagement organisation in the UK. Working with the CEO and
Directors, you will help identify opportunities, shape CSC’s marketing strategy, and
translate that into an objective-led plan of action. You will be responsible for all CSC
marketing campaigns and activity, owning the brand and its development across all
key audiences, including the public, community groups, teachers and school leaders,
corporate CSR teams, and educational grant providers.
You will lead CSC’s marketing partnerships and publicity channels, including the
website, social media, YouTube, and press contacts. You will set the strategic
direction that informs our creative approach, energising staff to push creative
boundaries across video, social media, digital platforms, and live engagements.
In addition, you will ensure the organisation is supported with up-to-date collateral
across all major functions and initiatives, while fostering a customer-focused approach
through media and marketing skills training across the organisation.
Key Responsibilities
● Develop and manage all CSC marketing and advertising activity, strategically
prioritising initiatives to achieve annual targets within the marketing budget.
● Own all aspects of CSC’s brand and the development of CSC’s storytelling
framework, ensuring content consistently communicates impact, inclusivity,
scientific curiosity, and community value.
● Support the CEO in the development and revision of a multi-year marketing
strategy, identifying top-priority objectives for focused campaigns which you
will then own.
● Maintain a cross-organisation annual marketing plan and quarterly update
schedule with key staff members to help identify ongoing opportunities to
promote CSC activities, products, community engagements and programmes.
● Working with the broader CSC team, create and manage a marketing content
development plan, including case-studies, blogs and social-media threads, to
best seize publicity opportunities and achieve annual marketing objectives.
● Establish annual marketing targets, and own and track marketing metrics
across all key audiences, including the public, schools, community groups,
corporate partners, and the informal education sector, including quarterly
reports on progress.
● Identify and manage marketing risk for the organisation, including considered
fast-response on public platforms as appropriate.
● Develop and manage all CSC marketing relationships with partners and
press.
● Own all press and publicity channels, driving up quality engagement with CSC
through the CSC website, social media, YouTube, etc.
● Create and manage a CSC collateral database, ensuring responsiveness to
business development priorities.
● Empower and upskill CSC staff to actively support marketing campaigns and
storytelling efforts.

3
● Ensure that community and partner engagements are effectively supported
with marketing and awareness-raising initiatives.
Person Specification
Essential Criteria
● Significant experience in a senior marketing role, including annual budget
planning, press engagement, and campaign management.
● Proven experience in brand development and stewardship of brand identity.
● Experience in managing publicity channels, including websites and social
media.
● Experience in setting marketing targets and measuring progress to achieve
specific business development objectives.
● Experience in business-to-consumer advertising, ideally within a family, youth,
or event-oriented organisation.
● A people person: you enjoy working with others to help bring their stories to life.
● Excellent verbal and written communication and presentation skills.
● Driven to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and
partners across a wide range of projects.
● Competent with digital tools, comfortable working with digital content and
analytical platforms.
Able to achieve a satisfactory enhanced DBS check.
Desirable Criteria
● Business-to-business marketing, and business partnership marketing
experience
● Relevant business, charity or educational press contact network
● Work with community- and value-based organisations
● Experience in developing and maintaining product and marketing collateral
● Experience in science communications or of working with families, adults and
children
● Customer service skills and experience
● Level 3 or equivalent qualifications in a STEM subject
● Full clean driving license

Ignite your passion for justice �� Join LawWorks as our Training & Engagement Officer and empower legal volunteers across England & Wales through dynamic training, impactful events, and meaningful engagement.

As a pivotal member of the Strategic Development team, you’ll lead on identifying training gaps among clinic volunteers, not-for-profit partners, and member organisations; designing and delivering regional and virtual learning that boosts skills and confidence. You’ll also coordinate our presence in Regional Pro Bono Committees and support internal training for staff and volunteers, ensuring quality and consistency across all activity. 

You’ll work collaboratively with internal teams and external stakeholders to launch tailored networking events, webinars, and workshops, nurturing strong partnerships and advancing pro bono legal support. 

We’re seeking a proactive, confident networker who thrives on project delivery, values collaborative working, and shares our commitment to access to justice. While legal sector experience is beneficial, we welcome candidates with transferable skills eager to champion pro bono work. 

This part‑time (21 hrs/week), permanent role offers mid‑London or remote working, with travel across England & Wales as needed. Enjoy 25 days’ holiday (pro‑rata), pension contributions, private healthcare cashback, and the chance to grow initiatives from concept to impact.

Step in, step up, and help shape a stronger, fairer justice system for communities in need.

About the Role

2026 marks 100 years since Gunnersbury Park was opened as a public park, and Gunnersbury Museum and Park Development Trust are looking to hire a freelance development manager to help us make the most of our centenary year. 

We are looking for an experienced development professional to join our team on a freelance basis as part of an Arts Council funded project. This role will be a real opportunity to become embedded in an organisation at the beginning of a transformative period, as we focus our energies on raising awareness of the great work of GMPDT.

The successful candidate will lead GMPDT towards increased financial resilience by identifying new funding opportunities and managing the development of a new fundraising campaign.

They will work with staff and volunteers to develop a ‘project bank’ of fundable projects across the Museum and Park and identify appropriate funding streams for each.

They will also identify one key project to launch Gunnersbury’s first fundraising campaign, working with freelancers/subcontractors to create supporting materials for the chosen campaign.

About You

Experience

• Experience of fundraising and donor engagement in museum/heritage sector and/or environmental sector
• Proven ability to create and deliver successful fundraising campaigns
• Experience of writing compelling cause messaging, or managing the delivery of cause messaging
• Experience of working with small organisations
• Experienced in CRM databases including Beacon
• Confident in managing projects to tight deadlines
• Extensive knowledge of grant writing and reporting
• Experience in writing and producing impact reports

Skills:

• Self-starter with the confidence to work alone as well as within a small, busy team
• Excellent communication skills to reach a wide range of audiences
• A strong leader and trainer of others
• Comfortable working with a wide range of colleagues and stakeholders
• Creative thinker with new ideas for donor engagement and fundraising campaigns.
• Attention to de reporting requirements and compliance for successful grants.

Key Responsibilities

• Audit the existing fundraising/development functions of the organisation, and identify any gaps or missed opportunities
• Working with the Project Board hold workshops with staff and volunteers to develop a ‘project bank’ of fundable ideas, which will include detail of the ideas, potential funding sources and timeline for completion
• Develop new cause messaging, and help to foster a culture of identifying key stories to share with our audiences
• Work with the project team to identify a single project to anchor a new fundraising campaign
• Develop a suite of digital and print content to support the fundraising campaign, and train existing team on the best way to deliver messaging around the campaign
• Report regularly to the project board on the progress of the work stream, and identify any project delivery risks

Your new company
A fast-paced and growing charity.
Your new role
Reporting to the Head of Finance, you will support the finance team during a busy period of organisational change. Duties and responsibilities include the production of monthly management accounts; budgeting and forecasting and developing and implementing costing and pricing models. You'll provide strategic financial insight to the senior management team and non-finance colleagues and support the smooth running of the finance function. The role is 100% remote. The anticipated duration is 4 months+.
What you'll need to succeed
You will be an experienced Management Accountant with prior experience of developing and using pricing and costing models. Charity background would be preferable.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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The National Gallery is looking for an experienced Project Manager to lead the delivery of the upcoming major capital projects at the National Gallery. This is an exciting opportunity to contribute to a major capital project that will have a lasting impact on the Gallery’s future.

The successful candidate will have a proven track record in managing complex capital projects and a strong understanding of heritage environments and design quality.

This is a full-time, fixed-term contract for up to 36 months. The role is primarily on-site (4–5 days per week), with some flexibility. Full attendance will be required during key project phases.

For more information, please refer to the attached job pack and explore the benefits we offer.

Are you an experienced HR professional looking for an exciting opportunity to lead and shape people strategies in a dynamic, fast-paced and values driven environment? ? We are seeking a Senior People Manager to join our People Team on a permanent basis for one of our non-profit clients based in central London.

As a Senior People Manager, you will play a pivotal role in delivering high-quality people solutions, operational excellence, and exceptional client service across the organisation. ? Reporting to the Head of Talent & People Operations, you will work closely with senior stakeholders to implement the People Strategy, drive employee engagement, and foster a culture of diversity, inclusion, and wellbeing. ?

This role offers autonomy, creativity, and the opportunity to lead HR projects, manage employee relations, oversee recruitment and onboarding, and shape learning and development initiatives. You will also take ownership of payroll administration, employee benefits, and reward and recognition programs, ensuring compliance with employment legislation and best practices.
?
Key Responsibilities:

• Collaborate with the Head and Director of People to implement the People Strategy and lead HR projects. ?
• Provide expert advice and support to leaders and employees on HR policies, employee relations, and performance management. ?
• Manage recruitment, onboarding, and induction processes to ensure a seamless employee experience. ?
• Oversee learning and development activities, including training programs and leadership development. ?
• Administer payroll and employee benefits, ensuring accuracy and compliance. ?
• Lead policy development and review to ensure progressive and inclusive practices. ?
• Manage employee relations issues, including discipline, grievances, and performance, with confidentiality and professionalism. ?
• Supervise and coach team members, including a People Advisor and People Officers. ?

You will bring:

• CIPD qualification ideally at Level 7 and extensive generalist HR experience. ?
• Strong knowledge of employment law, GDPR, and HR systems. ?
• Proven track record in policy development, employee relations, and people management. ?
• Excellent communication, problem-solving, and organisational skills. ?
• A positive attitude, commitment to quality, and a passion for delivering exceptional customer service. ?

This role offers a central London office location and hybrid working arrangements.

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION 

Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.

We’ve been on a major upward trajectory in recent years, with more children being supported, more major hospitals being partnered with and more supporters donating. We’ve transformed from being an enthusiastic start-up delivering care in the community, to a serious player delivering major impact both in the community and at our state-of-the-art hospice building, The Ark, opened in 2019.

Philanthropy, which covers Grants, Trusts & Foundations and Major Donor fundraising streams, is pivotal to Noah’s Ark, typically accounting for around 50% of the charity’s voluntary income. This is an area of real expertise for Noah’s Ark, with much scope for further refining. The successful candidate will therefore enjoy opportunities to manage and add to an exciting portfolio and gain further training and support, working as part of a high-performing and super supportive team, ready for its next exciting growth phase.

The Philanthropy Officer will work closely with and report to the Grants, Trusts & Foundations Manager and Head of Philanthropy to develop the Trust and Major Donor pipelines, along with instrumental cross-team work on applications and reporting processes for other income streams. Whilst we work towards developing a more diverse funding model and navigate changes to the external Trust and HNWI environments, sustaining and growing income from both of these income steams will remain vital.

The post-holder will be key in taking the Trust and Major Donor programmes to the next level, securing new grants, building relationships, increasing multi-year gifts and improving both quality and volume of applications. They will also support the Grants, Trusts & Foundations Manager, and the wider team, to the same end with their respective portfolios.

ABOUT YOU

You will be a highly organised, dedicated and reliable individual ready to play a significant role in income generation. An exceptional and eloquent communicator, excellent at managing your time and a natural relationship builder. You will have a collaborative mindset, and be willing to engage with colleagues across the fundraising team and wider charity to create the greatest outcomes for the children and families we support.

At this stage in your career, we would not necessarily expect you to have direct experience of fundraising from Trusts or Major Donors. We encourage you to apply if you consider yourself to have an emphatically strong transferrable skills and experience and believe you could thrive in a nurturing environment.

Please refer to the job description for further information on this role. 

Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

Job Role: Management Accountant
Salary: £37,000 per annum
Hours: 35 hours per week
Location: Hybrid: Working remotely/Brixton
Reports to: Head of Finance

We are seeking a high-calibre, values-driven Management Accountant to support our Head of Finance in delivering excellent financial stewardship across the church and our trading subsidiary.

Ruach City Church is going through a very exciting period of change and expansion. To be to be successful for this role you will need to be part qualified or fully qualified (or be qualified by experience) with knowledge and experience of both financial and management accounting, and good technical knowledge of financial systems.

If you are experienced in providing accounting services, have strong team leadership and management skills, and experienced in working proactively to make and implement effective organisational change, we’d love to hear from you!

Responsibilities - Key financial and management accounting functions including:

• Month-end and year-end close
• Budget preparation and reporting
• Financial controls, reconciliations and audit support
• Supervision of finance team workload
• Fixed assets, income and expenditure monitoring
• Production of accurate and timely management accounts

About You

• A recognised accounting qualification (or current study toward one)
• Knowledge of both financial and management accounting, and good technical knowledge of financial process management including Sage
• Proven experience of providing accounting services in an accounting department.
• Experience producing clear financial reports and reconciliations
• Excellent attention to detail, integrity and organisational skills
• The ability to build relationships and support both finance colleagues and stakeholders
• Has experience in charity finance or fund accounting (desirable, not essential)
• Thrives in a mission-focused environment
• Is ready to lead with excellence, integrity and service
• You will be committed to Ruach City Church values and be customer focused.

What we do

Ruach City Church is one of the largest and fastest growing non-denominational Pentecostal Christian churches in Europe.

The church is known for hosting interdenominational events which have had an overwhelming success in promoting greater unity within the wider Christian church. It is an exciting time to be working for Ruach as we look to expand with new dynamic projects.

What we offer

Ruach City Church offer 28 days holiday per annum (pro rata for part time) plus public holidays. A pension contribution scheme, health care including opticians, dentist cover and other associated benefits. Interest free season ticket loan after successful probationary period and birthday leave (following 2 years of service).

Applications will be reviewed on a rolling basis, and the advert will be closed early if an appointment is made prior to the closing date so please do not delay in applying.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role may require interaction with children and vulnerable adults as well as maintaining confidential and sensitive information about them. The successful candidate may be required to apply via Ruach for a criminal record check through an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Devon in Sight (The Devon County Association for the Blind) was established in 1925 and has a long and proud history of serving people who are blind and partially sighted and their families in Devon.

Our aim is to support people on their sight loss journey by focusing on our four key service areas of Information, Advice and Guidance (IAG), Independent Living, Health & Wellbeing, and Influencing Change (Making Devon a better place for people affected by sight loss to live and work).

The Role:

As our long-standing Chief Executive Officer prepares for retirement, we are seeking an experienced senior manager to take over the leadership of this dynamic and innovative charity.

The Chief Executive Officer will be based at the charity’s head office in Splatford, Exeter. You will be responsible to the Board of Trustees and will represent, promote and support the charity, whilst ensuring the smooth running of all aspects of operations and future growth.

You will need to work flexibly and strategically to assist the organisation to achieve its strategic priorities, develop and grow. We are looking for someone who is a confident and empathetic manager with previous experience gained within a charity setting.

You will be a natural and inspiring communicator, equally confident in networking with our stakeholders, talking to the people we support and writing compelling content. In addition, you will be computer literate and financially astute, able to work with a Board of Trustees, attend their meetings and provide them with timely and accurate information.

Job Type: Permanent, Full-time (37 hours per week).

Location: Unit 3, Splatford Barton, Kennford, Exeter EX6 7XY

Salary: £46,500.

Other Benefits:

• Annual Leave entitlement is 25 days per annum plus statutory bank holidays. Additional leave days are awarded after 2, 5 and 10 years’ service.
• Some flexible, remote working can be negotiated.
• A pension scheme that includes a 3% employer contribution with the option of joining our Salary Sacrifice Scheme to increase this.
• A comprehensive Employee Assistance Programme (EAP)
• A nominated free car parking space at our current premises.

Key Responsibilities:

• Strategy & Governance: Developing and implementing the charity’s vision, mission, values and strategic priorities in partnership with the Trustees.
• Operational Leadership: Overseeing service delivery, maintaining our Matrix Standard Accreditation, monitoring services we provide to ensure they are always to a high standard.
• Financial & Fundraising: Managing budgets, maintaining compliance, and leading fundraising strategies (Individual Trusts & Grants, Legacies, Community and Corporate Fundraising and  Legacy management).
• Compliance & Risk: Ensuring the charity strictly adheres to statutory, legal (GDPR, Charities Act, Companies Act), and safeguarding requirements.
• Partnerships & Advocacy: Acting as the "voice of blind and partially sighted people in Devon", building relationships with key stakeholders across the Health & Social Care and Third Sector.
• People Management: HR, recruitment, managing and supporting staff and volunteers.

How to Apply

If you are a supportive and proactive leader, passionate about making a real difference to the lives of people affected by sight loss across Devon, we want to hear from you!

For a full application pack, including job description, application letter and application forms, please visit our website. 

Interviews will be held on the 15th and 16th January 2026, in person, at our head office in Kennford, Exeter. 

Senior Practice Development Lead (National Systems Change programme)

Home working with travel throughout England and Wales

Full time (part time considered)

£48,734 - £49,771 per year plus LW if appropriate, pro rata

Fixed term contract 6 months (asap to  - June 2026)

In terms of travel, we would estimate that the successful candidate would need to be able to travel

around 1-2 days a month to delivery sites and/or head office for meetings.

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

In July 2025 the Home Office announced a £53m investment over the next four years to enable the Drive Project to roll out across England and Wales. To end domestic abuse, we must address the source of the problem - the perpetrator.  This funding will make a huge difference to our efforts to support survivors, by holding perpetrators to account, stopping them from causing further harm and giving them the chance to change.

The National Systems Change programme is currently focused on four systemic gaps: Children’s Social Care, Housing, LGBT+ communities, and Racialised Communities.  Sitting within this programme you will play a key lead role in progressing our work on improving responses to domestic abuse for minoritised communities.

Your remit includes line managing the National Systems Change Practice Development Leads (NSCPDL), supporting both the Head of NSC and the Practice Manager in addressing systemic gaps in the provision of services. You will also work alongside key stakeholders and partners, including commissioned projects, and victim survivor groups, to enable long term systems change.

The successful candidate is likely to bring knowledge and experience of working within the domestic abuse sector, experience of working with multi-agency partnerships and/or other voluntary and statutory services involved in the response to domestic abuse.

An understanding of systems change and working with perpetrators and/or victims of domestic abuse (including those with protected characteristics, e.g. racialised communities, LGBTQ+ people, or people with related/complex needs such as substance misuse issues, mental health) would be welcomed.

Giving Back Recruitment is partnering with a respected, mission-driven education charity to appoint an experienced Interim Project Accountant to support a short-term programme of finance systems and process improvement.

This is a hands-on interim role, suited to an experienced charity finance professional who enjoys project-based work, problem-solving and improving financial systems and reporting. Reporting to the Chief Operating Officer and working closely with the Head of Finance, you will play a key role in strengthening financial processes, tools and controls across the organisation.

About the role

As Interim Project Accountant, you will support finance and operational projects that improve the efficiency, accuracy and accessibility of financial information. You will work collaboratively across teams, translating finance requirements into practical, user-friendly solutions in a fast-paced, purpose-led environment.

Key responsibilities include:

• Supporting the COO and Head of Finance with analysis for recurring reporting cycles and ad-hoc requests
• Contributing to finance systems improvement projects, identifying reporting challenges and implementing solutions
• Supporting finance process improvement initiatives to address inefficiencies
• Developing recurring and ad-hoc reporting tools, including automated controls for completeness and accuracy
• Supporting the development of budget tools aligned to organisational structures
• Assisting with balance sheet reconciliations and general ledger verification
• Responding to stakeholder queries and developing clear, user-friendly finance solutions

Person specification

Essential

• Experience supporting a broad range of finance activities within a medium-sized organisation, including charity finance experience
• Strong analytical skills and a systematic, solution-focused approach to problem-solving
• Experience of financial systems, with a passion for using technology to improve finance processes and reporting
• Excellent attention to detail and high levels of accuracy
• A collaborative approach to business partnering and cross-functional working
• Flexible, proactive and delivery-focused mindset

Desirable

• Part-qualified accountant (ACCA or CIMA)
• Experience of XLedger
• Project management experience

Contract details

• Interim contract for three months
• 0.8 FTE (equivalent to four days per week)
• Day rate: £236 per day
• Remote working with travel to London up to once per week

Equality, diversity and inclusion

The organisation is committed to being an equal opportunities employer and to building a diverse and inclusive workforce. Applications are welcomed from people of all backgrounds. Reasonable adjustments are available throughout the recruitment process.

How to apply

Please submit your CV and a supporting statement answering the four questions below by Sunday 11 January 2026.

Application questions (150–200 words each):

1. Describe the most complex finance system project where you delivered efficiencies for a variety of stakeholders.
2. Describe a complex analysis project you have completed, demonstrating attention to detail and accuracy while meeting stakeholder requirements.
3. Explain why cross-functional collaboration is important for finance staff, with an example of how you have built effective working relationships.
4. Describe how you manage your time and prioritise multiple competing tasks in a fast-paced environment.

Recruitment timetable

Closing date: Sunday 11 January 2026
Interviews: Friday 23 January 2026

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  

We have an exciting new opportunity to join this innovative charity that is a world-leader in its specialist field.

JOB TITLE:Regional Assistance Dog Instructor Scotland

LOCATION:Scotland (Central belt, between Glasgow and Edinburgh)

SALARY:£24K - £29K per annum, depending on experience

JOB TYPE:                         Part time and full time hours considered, with occasional evening and weekend work required

REPORTS TO:                   Instructor Manager

The Job

We are looking for a passionate and driven person who ideally has previous experience and skills working as an Instructor within an Assistance Dog organisation, who has worked with clients and partnerships. The role includes supporting both clients who have had a MDD dog placed with them and also our own dog applicants with their puppies and young dogs to ensure they receive the highest standard of socialisation and early training in terms of obedience, public access and developing an alert to the applicant’s condition, with the aim to reach an accreditable assistance dog partnership status. It is also will include carrying out client specific and odour training for MDD own dogs, placing these dogs with their new clients and looking after a number of established partnerships. This role would suit somebody residing in the central belt of Scotland, between Glasgow and Edinburgh.

Duties that encompass the role of an Instructor include:

• Be the first point of contact for the allocated partnerships in your area, covering all areas of Scotland. To provide guidance and instruction to applicants who have applied to the charity to have their own dogs considered for the training programme guidance and instruction on handling, behaviour and obedience and odour training as well as newly placed partnerships.
• Alongside the Instructing team, to run puppy classes, public access training, recall sessions in small groups for applicant own dogs that are in line with the charity’s quality standards and in accordance with timescales and targets. 
• To also carry out support visits and home interviews for applicants and clients that have been allocated to you.  
• Regularly monitor progress of the puppies and partnerships in training in your area and provide detailed, evidenced feedback to Instructor Manager and Head of Assistance Dog Programme.
• To carry out client specific training with any MDD owned dogs that have been matched, including the required odour scent training.
• Instructing, guiding and supporting new assistance dog clients in managing and handling a Medical Alert Assistance Dog effectively, via pre training, placement training and aftercare visits.
• Supporting partnerships in training in successfully reaching an accreditation standard and in maintaining this
• standard throughout the life of the partnership.
• To support a number of established partnerships in the form of aftercare, refresher training and yearly re-accreditations, assisting further afield on occasions as required.

Responsibilities

• To escalate issues and problems to the Instructor Manager as appropriate.
• To assist the Dog Supply Team with carrying out scent assessments on any MDD dogs in socialising as and when required with the support of the Instructor Manager and rest of the Instructing Team.
• To plan, organise and deliver practical and theoretical training to clients, meeting their individual needs in line with agreed standards to include areas such as dog welfare, appropriate handling, commanding and overall management. This will involve working with the parents as Team Leader and child as Client and working with adult clients.
• Assess the team dynamics of the family & balancing the needs of all family members as well as those of the dog.
• Assess the individuals preferred learning style and amending as relevant to aid a client.
• To accompany the client into all regular environments that they will take the dog to, ensuring the dog behaves in an acceptable manner and that the client and others are aware and clear in terms of where they dog should reside and behave for eg public transport, place of work. To complete a check list of environments for any applicant own dogs in training who are on the programme to be assessed within.
• To support and advise clients in transferring the odour training from pot training and recognising alerting behaviours to establish real life alerting.
• To monitor the correct and false alerting percentages of allocated partnerships via data analysis, advising where necessary until the correct alerting levels are achieved.
• To complete comprehensive reports and paperwork for any time spent with applicants or partnerships in training or established. Maintain accurate records by providing verbal and written information with agreed timescales about clients, dogs, applicants and apprentices as appropriate.
• To work alongside allocated partnerships with the aim of the partnership reaching an accredited standard and feeding back to the Instructor Manager and Assistance Dog Programme Manager if there are any concerns that the accreditation cannot be achieved.
• To provide clients with appropriate aftercare services at regular intervals in their own homes in the form of annual visits, support visits or at refresher workshops run at the Centre to agreed standards.  This will include continual re-assessment of the dynamics of family and dog, formulating and training on appropriate solutions, as well as offering additional dog training advice.
• To deliver handling days as part of an applicant’s pre training to include ‘Introduction to Assistance Dog’ ‘Advanced Handling’ and Family Handling.
• To scent train and seizure proof advanced dogs in preparation to be partnered with an adult or child client and ensure that applicant own dogs have received this at the earliest opportunity.
• To maintain the ongoing public access training with any advanced dog in scent training that has been allocated to them.
• To provide local support to the growing puppy socialisation scheme, based in and around Perth.
• To provide support to the Charity’s public relations and fundraising functions as required, specifically in your area.
• To act as the ‘contact’ person for the assistance dog programme in relation to training policy procedures with clients and their families, other professional service providers and members of the public.  This will include on-going research and development of the project.
• To liaise with and provide support for Volunteers who may operate as part of the aftercare programme provided by the charity.
• To ensure all partnerships are in line with the ADUK regulations with regards to behaviour, obedience and welfare and branding.
• Due to the nature of the role, flexible working hours may be required in some instances to facilitate the effective delivery of the work e.g. working during the school holidays with school age clients.

Other

• Share best practice with colleagues across the charity.
• Any other duties or tasks that are required to ensure the successful running of the Medical Alert Assistance Dog Department and the Charity overall.

PERSON SPECIFICATION

SKILLS AND ABILITIES

• Excellent interpersonal and communication skills
• High level of preparation, organisational and co-ordination skills
• Strong and clear teaching and instructing skills
• Experience of running puppy classes and carrying out public access training and recall sessions
• High level of self – motivation and planning
• Approachable, calm and empathetic to children and adults with debilitating and life threatening conditions
• Happy to travel alone within the UK to visit any clients as necessary.
• Happy to be on call at all times for partnerships as and when required.
• Happy to stay away from home and stay in local hotel when the client’s location is too far from your home to travel back.
• Happy and able to have Medical Alert Assistance Dogs in training to reside in their home.
• Good team worker, but equally able to work alone.
• Positive, empathetic and calm attitude
• Able to embrace a constantly evolving organisation
• Flexible

KNOWLEDGE & EXPERIENCE

Essential

• Previous Assistance Dog Instructing or Dog Training with puppy socialisers experience
• Knowledge of AD(UK) and ADI regulations
• Law in relation to dogs. 
• Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age. 
• Dog and human psychology. 
• Proven evidence and experience of dog handling and training skills
• Previous experience of teaching and instructing
• Sound dog training and dog behaviour knowledge
• IT literacy and report writing skills
• Experience of using Microsoft based programs such as Outlook, Word,
• Excel, Internet Explorer and Power Point, teams, zoom and Microsoft
• Share point for data etc
• Full UK driving licence
• Pass a DBS (CRB) check due to regular contact with children

Preferable

•  Knowledge of debilitating medical conditions and understanding of how they can impact people, both physically and psychologically, particularly when they are unstable and fluctuating.
•  Previous knowledge of odour/scent training.

PERSONAL ATTRIBUTES

• Excellent interpersonal and communication skills
• High level of preparation, organisational and co-ordination skills
• Strong and clear teaching and instructing skills
• High level of self – motivation and planning
• Approachable, calm and empathetic to children and adults with debilitating and life threatening conditions
• Happy to travel alone within the UK to visit any clients as necessary.
• Happy to be on call at all times for partnerships as and when required – to include outside standard working hours.
• Able and willing to stay away from home and stay in local hotel when the client’s location is too far from the Centre to travel back.
• If able, possibility of having Medical Alert Assistance Dogs in training to reside in their home through the 6 – 8 week training phase.
• Good team worker, but equally able to work alone.
• Positive, empathetic and calm attitude
• Able to embrace a constantly evolving organisation
• You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as able to motivate yourself. 
• You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem solving and making appropriate responses to new ideas and unexpected situations.
•  

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Values & Behaviours

Working at Medical Detection Dogs will be a richly rewarding experience.

Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:

• We are respectful.
• We stay positive.
• We strive for excellence.
• We communicate and listen.
• We are ambassadors.
• We are one team.

And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

Finally, the successful candidate will also be expected to:

• Hold a full UK Driving Licence
• Provide proof of identity and eligibility to work in the UK.
• Undertake a Disclosure and Barring Service (DBS) check
• Work some evenings and weekends
• Be willing to travel to the Centre based near Milton Keynes

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

JOB DESCRIPTION 

Noah’s Ark Children’s Hospice helps babies, children and young people who are seriously unwell, and their families, make the most of every day. The charity aspires to become a centre of clinical excellence for children with life-limiting or life-threatening conditions.

We’ve been on a major upward trajectory in recent years, with more children being supported, more major hospitals being partnered with and more supporters donating. We’ve transformed from being an enthusiastic start-up delivering care in the community, to a serious player delivering major impact both in the community and at our state-of-the-art hospice building, The Ark, opened in 2019.

Philanthropy, which covers Grants, Trusts & Foundations and Major Donor fundraising streams, is pivotal to Noah’s Ark, typically accounting for around 50% of the charity’s voluntary income. This is an area of real expertise for Noah’s Ark, with much scope for further refining. The successful candidate will therefore be instrumental in taking this key income stream forward, add to an exciting portfolio and gain further training and support, working as part of a high-performing and super supportive team, ready for its next development phase.

The Grants, Trusts & Foundations Manager will work closely with and report to the Head of Philanthropy to develop the Trust pipeline, along with instrumental cross-team work on applications and reporting processes for other income streams. Whilst we work towards developing a more diverse funding model and navigate changes to the external Trust environment, sustaining and growing income from Trusts will remain vital.

The post-holder will manage a Philanthropy Officer (Trusts & Major Donors) and, together, they will be instrumental in taking the Trust programme to the next level, establishing lasting relationships with funders, securing new grants, increasing multi-year gifts and improving both quality and volume of applications and reports. They will also support the Philanthropy Officer, and the wider team, to the same end with their respective portfolios.

ABOUT YOU

You will be a highly organised, dedicated and reliable individual ready to play a significant role in income generation. An exceptional and eloquent communicator, excellent at managing your time and a natural relationship builder. You will have a collaborative mindset, and be willing to engage with colleagues across the fundraising team and wider charity to create the greatest outcomes for the children and families we support.

You will have considerable experience fundraising from grant makers and will be able to demonstrate your success with securing high value gifts and building meaningful relationships. You will have confidence in your ability to make an impact through collaborative lateral thinking. You will also support other team members with their applications, as well as acting as a key liaison with our Care team to obtain latest information about service delivery.

If you have ample experience of fundraising from Trusts, have achieved outstanding success in a short period of time or have held a key position within a Trust programme, including securing numerous significant – ideally six-figure – grants, we would love you to apply.

Please refer to the Job description for further information on this role. 

Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.