Head of volunteer roles in lambeth, greater london

We're looking for 2-3 detail-oriented and strategic Search Engine Optimisation (SEO) Specialist Volunteers to help optimise our online presence and ensure our campaigns and content reach the communities that need them most and increase the charity’s search engine results rankings. The SEO Specialist Volunteers will play a key role in enhancing the visibility and searchability of Burning Nights CRPS Support’s website and digital content.

The SEO Specialist Volunteers will be volunteering within the Communications & Marketing Team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance – all to ensure our content reaches a broader audience and amplifies the voice of our charity’s supporters online.

Key Tasks and Objectives

• Competitor and Keyword Research: Conduct keyword research to inform website content and campaign strategies.
• On-page optimisation: Optimise existing content for improved search engine ranking (meta tags, meta descriptions, headers, alt text, etc.)
• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.
• Technical SEO Implementation: Identify technical SEO issues and collaborate with content teams to resolve them.
• Backlink and Off-Page SEO: Assist in developing backlink strategies and improving domain authority.
• Support the content team in creating SEO-optimised articles and pages.
• Provide monthly reports on SEO performance and suggest improvements.
• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

Key Skills or Qualifications

• Excellent understanding of SEO principles and search engine algorithms.
• Proven experience in conducting SEO audits, strategy development, and implementation.
• Experience using SEO tools such as Google Search Console, Google Analytics, Ahrefs, or SEMrush or similar platforms.
• Previous experience in digital marketing, content strategy, or technical SEO.
• Ability to perform keyword research and competitor analysis.
• Familiarity with HTML, CSS, and content management systems (ideally Django framework).
• Strong analytical skills and attention to detail.
• Excellent written communication and reporting skills.
• Evidence of organisational skills, with good attention to detail.
• The ability to work independently, turning recommendations into action without needing constant oversight.
• A passion for using your skills to support patients and families impacted by a debilitating pain condition and help save lives.
• Passion for creating inclusive and accessible digital spaces.
• Highly organised, self-motivated, and able to work independently.
• Enthusiastic about supporting a small charity.
• Willing to learn, adapt, and collaborate with a supportive team.

Desirable Experience

• Experience of Google Ads for nonprofits.
• Experience of using Django framework websites.
• Familiarity with accessibility best practices and inclusive web design.
• Experience working with or volunteering for nonprofit / charitable organisations.
• Demonstrable IT skills, particularly Google Drive and Microsoft.
• Good research and information management skills.
• An understanding of the charity sector and/or fundraising.

Key Benefits

• Volunteer as part of a forward-thinking, supportive team.
• Unique opportunity to directly contribute to strategic SEO recommendations, and the implementation of those changes to increase the charity’s visibility.
• At Burning Nights CRPS Support you’ll use your SEO skills for a mission with a real, measurable impact. This is more than just a volunteer role, it’s an opportunity to change and save lives.
• Make a meaningful difference in the lives of patients and families impacted by a severe pain condition.
• Building your network and forming connections with like-minded people and organisations.
• Enhance your CV and gain skills that are transferable to a variety of career paths.
• Receive training and ongoing support from our team.
• Experience the personal satisfaction and fulfilment that comes from helping others.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• This a remote volunteering opportunity with regular online team check-ins and collaborative sessions with a supportive, creative, and inclusive team environment.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

Main Responsibilities

• Helping support UI creation in the long term

• Maintaining product integrite

• Ensuring productivity within Easing Anxeities’ product creation 

• Clear communication with all other trustee members 

Qualities of a UI/UX

• A clear understanding of app design with a clear passion to 

• Having a long term strategy for the future UI/UX of Easing Axieites with a passion to progress

• Clear communication with expectations set for all trustees and volunteers

• A willingness to progress their skill set throughout the future of Easing Anxieites

•  

Responsibilities of all trustees

• Support and provide advice on Easing Anxieties’ purpose, vision, goals and activities. 

• Approve operational strategies and policies, and monitor and evaluate their implementation.

• Oversee Easing Anxieties’ financial plans and budgets, and monitor and evaluate progress. 

• Ensure the effective and efficient administration of the organisation.

• Ensure that key risks are being identified, monitore,d and controlled effectively.

• Review and approve Easing Anxieties financial statements.

• Provide support and challenge to Easing Anxieties CEO in the exercise of their delegated authority and affairs.

• Keep abreast of changes in Easing Anxieites’ operating environment.

•  Contribute to regular reviews of Easing Anxieties own governance.

• Attend Board meetings, adequately prepared to contribute to discussions.

• Use independent judgment, acting legally and in good faith to promote and protect Easing Anxieties’ interests, to the exclusion of their own personal and/or any third party interests.

• Contribute to the broader promotion of Easing Anxieites’ objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

 Essential qualities and attributes of all trustees

• Willingness and ability to understand and accept their responsibilities and liabilities as  trustees and to act in the best interests of the organisation.

• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.

• Effective communication skills and willingness to participate actively in discussion. 

• A strong personal commitment to equity, diversity, and inclusion.

• Enthusiasm for our vision and mission.

• Willingness to lead according to our values, Easing Anxieties. 

• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

Terms of appointment

Terms of office

• Trustees are appointed for a [2] year term of office, renewal for [2] further terms to a maximum of [10] years.

• This is a voluntary position, but reasonable expenses will be reimbursed.

Time commitment

• Attending [4] Board meetings annually. Currently meetings are held remotely.

• You will be a member of a sub-committee which will meet [6] times in a year.

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community by helping their local Oxfam shop to stay open for as long possible. We need people to open and close the shop, and ensure volunteers know what tasks to undertake so the shop can run smoothly.

No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!

You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active.

By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.

What you will be doing

• Undertaking shop related tasks agreed with the Manager, for example:
• Opening or closing the shop.
• Ensuring that the shop is ready to trade or cashing up at the end of trade
• Allocating tasks to members of the volunteer team.
• Selecting, sorting, and pricing donated stock.
• Chatting to customers, giving great service on the till.
• Researching valuable and vintage stock.
• Visual merchandising: creating eye-catching window and in-store displays.
• Photographing and listing items for the online shop.
• This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.

The skills you need

• We ask that you are reliable and on time for your volunteering
• Full training and support is given for this role - no prior experience is required
• Happy to be part of a team and collaborate effectively with others
• Confident communicator

What's in it for you

• Some lunch and travel costs paid (speak to the Manager first to understand what is covered)
• Access to training and development
• Grow your confidence and meet new people
• Flexible volunteering schedules that fit your lifestyle
• Free confidential support by the Retail Trust
• Possible references for future employers

�� Volunteer Social Media Coordinator

Location: Remote (UK or international welcome)
Commitment: Part-time volunteer (flexible hours, approx. 7-10 hrs/week)
Reports to: Head of Marketing 
Team: Marketing & Communications

�� About ArtClusiv

ArtClusiv exists to amplify and empower Black, Indigenous and People of Colour (BIPOC) creatives — musicians, visual artists, designers, performers, and beyond. We provide spaces where creativity, culture, and community intersect, breaking systemic barriers in the arts and building an equitable ecosystem for underrepresented voices.

If you’re passionate about representation, storytelling, and the power of digital platforms to drive change, we’d love to have you on our team.

�� The Role

We’re looking for a Volunteer Social Media Coordinator to help bring ArtClusiv’s message to life online.
You’ll be responsible for liaising with the marketing team and posting pre-created content on ArtClusiv’s social platforms (mainly Instagram and TikTok). You’ll also play a key role in ensuring that our social media activity reflects current trends, algorithms, and audience engagement strategies.

�� Key Responsibilities

• Collaborate with the Content Creators and Marketing Lead to schedule and post approved content.

• Manage ArtClusiv’s Instagram and TikTok accounts, ensuring posts go live at optimal times.

• Stay up to date on social media algorithms and trending formats to advise the team on best practices.

• Monitor audience engagement (likes, comments, shares) and flag high-performing posts to the team.

• Maintain a consistent tone, style, and brand identity across all posts.

• Participate in weekly marketing check-ins to plan and review campaigns.

• Help brainstorm new ways to amplify our artist features, educational content, and advocacy campaigns.

�� You’ll Thrive in This Role If You

• Have a solid understanding of social media best practices, including what performs well on TikTok and Instagram.

• Know how to use scheduling tools (e.g., Later, Meta Business Suite, or Planoly).

• Have experience creating or coordinating digital content (personal or professional).

• Understand the importance of representation, inclusion, and visibility for BIPOC creatives.

• Are proactive, communicative, and comfortable working in a small, collaborative team.

�� What You’ll Gain

• Hands-on experience as part of a creative social enterprise.

• Mentorship and collaboration opportunities within the marketing and creative teams.

• A chance to contribute to meaningful storytelling that spotlights underrepresented artists.

• Portfolio-worthy experience managing social channels with purpose and impact.

Bi Pride UK’s mission is to create spaces where people who experience attraction beyond gender can be freely visible and celebrate themselves and their identities. It’s not enough to be ‘welcome’ at Pride. We make up a very large proportion of the queer community – the 2021 Census actually shows we’re half of the community – and we deserve to be visible and celebrated in our own right.

There are many ways to make this happen, and we work in many ways to bring this change about:

• Outreach work with other Prides, LGBTQ+ organisations and bi organisations – our consultation work with local Prides, the UK Pride Organisers Network and local and national LGBTQ+ organisations works in a tailored way to make sure that bi inclusion is a top priority and is being done well
• Organising a high-profile annual Bi Pride event – from September 2019, Bi Pride UK made history with the largest ever gathering of bi people recorded. A performance stage, a panel stage, stall village, street food, and over 1,300 attendees. After going virtual with the BiFi Festival for 2020 due to Covid-19 and running a virtual Pride event in 2021, we came back in person in 2022 with a hybrid event, and have been running the event in this format ever since
• Building a strong online and virtual community – just as important as the rest of our work is making sure that people hear about it! People need to know what resources and spaces exist for them, and how they can connect with other people like them

The role:

We are looking for a volunteer to take a lead on our internal and external monitoring and evaluation work; gathering data about different areas of our activities to ensure that we are having as much impact as possible and can communicate that clearly to a variety of audiences. This role will also be responsible for collecting and assessing valuable evidence about the experiences of bi communities in the UK, helping the charity to share insight into the bi community.

Sitting within the Organisational Development team, this role is a crucial connecting point between teams to help the charity continually identify areas for improvement and growth. This is an exciting opportunity to grow within a small team and help to develop this area of the charity’s work, with aspirations to explore opportunities for longer-term, externally-funded research and evaluation projects, and develop a Policy function for the charity. 

Ideal time commitment: approx. 5-10 hours per month; flexible. 

Location: remote/ home based, in-person attendance at events is desirable.

Supported/ supervised by: the Head of Organisational Development, also working closely with the Organisational Development team.

Key tasks of this role will include: 

• Working with the Head of Organisational Development to define impact in a way that allows us to begin measuring our work in a way that makes sense for a charity of our size and maturity;
• Continuing to develop and implement an impact strategy to sit alongside our strategic objectives;
• Liaising with volunteers across Bi Pride UK to develop internal systems and processes for evaluating our activities, projects, programmes and events;
• Leading on generating and analysing data for a variety of purposes, for example, to be used in briefings, annual impact reports, end-of-grant reports, and in social media posts; 
• Promoting and sharing best practice to maximise impact within Bi Pride UK.

Our team volunteers remotely from anywhere in the UK, with some travel required occasionally (primarily for our flagship Pride event in London in August). All reasonable expenses incurred are reimbursed, including travel, lunch at away days and other all day events, and some childcare costs if required. Regular team meetings take place via conference call and are scheduled in line with the team’s best availability. 

Volunteer specification:

• Interest and passion for tackling discrimination against and improving the visibility of people in the UK attracted to more than one gender;
• An understanding of the needs of people and communities in the UK attracted beyond gender;
• Commitment to the aims and objectives of Bi Pride UK;
• Experience of introducing and embedding processes, standards, and evaluating impact in a professional environment;
• Experience of working in collaboration with multiple teams;
• Strong project management, organisational, perseverance and administrative skills;
• Experience of writing accessible reports to express impact findings;
• Ability and willingness to contribute towards writing funding proposals;
• Excellent written and oral communication skills;
• Ability to communicate confidently, coherently and sensitively on complex issues of identity, power dynamics and privilege;
• Meticulous attention to detail;
• Strong team player, with the ability to self-motivate when working remotely.

The position is open to anyone over the age of 18. We welcome applicants from all backgrounds, especially minority groups such as applicants of colour, trans and non-binary applicants and disabled and/ or neurodivergent applicants. Bi Pride UK is aware of the barriers that can be faced in gaining traditional work experience, particularly for global majority, disabled and/ or neurodivergent and trans people. We will give weight to this and encourage people when applying to consider caring responsibilities, including parenthood, volunteering, and other non-paid experiences and responsibilities when making their application.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

Volunteer at Walk for Home, Shelter’s flagship event!

Would you like to have a great evening out, while supporting Shelter’s fundraisers?

Walk for Home is Shelter’s winter walking event in London. 3,000 people will be taking to the street to raise money for families facing homelessness this winter. We’re looking for enthusiastic, passionate volunteers with a can-do attitude to help support the team on the day. 

Date: Tuesday 02 December 2025

Time: 15:30-22:30

Location: Our start line is 26 Leake Street, London, SE17 7RY. But our biggest volunteering opportunity will be to marshal along the 5km and 10km route around some of the City of London’s most famous sights and cheering walkers along the way.

Roles include:

• Check Point Team – Marshalling the route and being a cheer squad for walkers as they come past.
• Finish line team - ultimate cheer squad ready to welcome and thank walkers as they return

Roles will be allocated on the day but we will do our best to keep groups together. If you have any medical concerns or specific accessibility requests which need to be taken into account on role allocation, please let us know.

It’s such a fun night, an opportunity to meet new people and spend time with others. Snacks and a Walk for Home bobble hat will be provided on the day.

To consider: This will be an evening in December and outside, you will need to be comfortable standing for long periods of time in the cold. Please make sure you bring suitable layers.

This role fights the housing emergency by creating an inspirational buzz and providing much needed support to everyone walking the route, helping them in their mission to raise money for our Fight for Home.  

Benefits of volunteering with Shelter

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.

Next steps

If you would like to volunteer at this event, fill in an application. After you have applied, we’ll be in touch to say hi and discuss the volunteering opportunity further.

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.

Join the Board at Sight Research UK and help our mission to fund vital research into eye disease and shape a future free from sight loss.

Location: National

Time commitment: Equivalent of one day a month.

Applications for this role close at 9 a.m. Monday 17th November.

Who we are

Every 6 minutes, someone in the UK receives the devastating news that they are going blind. That’s 250 people a day.

Sight Research UK is a UK charity focused on funding research into any eye disease. Our vision is a clearer future for those living with sight loss. Our mission: Using our scientific network across the UK, we champion and accelerate innovative eye disease research. Through targeted investment into the most promising science, we will deliver meaningful impact for those living with sight loss.

We are proud to have grown significantly in recent years, doubling our income in 2023–24 and committing over half a million pounds to new research grants. Our innovative funding model is already delivering results, with a record eight Seed Awards and two Translational Research Awards funded last year, helping to bring forward new solutions for people at risk of sight loss.

About the role

Our Board of Trustees is made up of eight individuals who bring a wealth of skills and experience to the organisation. As we look to expand our profile as well as strengthen our governance and clinical expertise, we are now seeking to appoint an additional Trustee with a senior background in medicine, ophthalmology, optometry, or a related field. This is an opportunity to play a pivotal role in shaping our funding strategy, advising on clinical and research priorities, and acting as an ambassador to grow our networks and influence.

Who we are looking for

We are seeking a senior clinician, medical professional, or academic, ideally with expertise relevant to eye health, ophthalmology, optometry or translational research. You will bring knowledge and insight to strengthen our Board and help guide our ambitious research strategy. Knowledge of how grant funding is used within eye research from a clinical aspect, as well as knowledge of intellectual property, would also be beneficial. You will also be someone who shares our determination and will support us to raise awareness and increase the volume and quality of applications for grant funding.

If you are passionate about enabling medical research advancement, thrive on teamwork and relish an exciting challenge, we would love to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at  9 a.m. Monday 17th November.

Our amazing team of vibrant & diverse volunteers helps us run over 500 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

24 Collier Row Road, Romford, Essex, RM5 3NX, United Kingdom

Minimum age: 14 years

Please note: we only accept applications from those residing in the UK

The Royal Town Planning Institute (RTPI) is a membership organisation and charity supporting the profession of planners in the UK. Planners 'make spaces', they work alongside communities, companies and politicians to decide the best way to use land and buildings to shape and develop both urban and rural areas. The RTPI works to raise professional standards, shape planning policy, and awards chartered status for those working in planning.

Finance Committee at the Royal Town Planning Institute plays a pivotal role in the Institute's central governance, overseeing on how the RTPI’s financial assets are being managed and employed for the benefits of its members. The Committee is a mix of members of the RTPI Board of Trustees and independent co-opted members. It reports directly to the Board who then report to the Institute's General Assembly.

The Committee oversees financial management, investments and major projects. We are looking for individuals who can contribute to the Institute's work and decision-making and bring with them experience in reviewing management accounts, budgets and medium to long term financial plans and/or overseeing the management of investments and/or reviewing major project plans and funding requests.

About Care4Calais 

Care4Calais is a volunteer-led charity delivering essential aid and support to people seeking asylum living in the UK and Northern France. We provide direct aid and advocate for a fair asylum system, including safe routes to claim asylum.

The UK Direct Aid team delivers essential support through practical services; such as running distributions, delivering English classes and casework-style support through drop-ins. The UK Direct Aid team also provides services to promote wellbeing such as trips and sports activities.

Volunteer Role Description

We are looking for empathetic and motivated people, who are committed to welcoming people seeking safety to join our volunteer teams across the UK. We have volunteer teams across the UK so there will be a local group you can join.

What you will receive: 

• Comprehensive training to equip you in your role; including safeguarding training, Induction Training, Activities and Distribution Training and Boundaries and Resilience Training. 

• Support from a wonderful team

• Opportunity to develop skills, including casework, networking, and interpersonal skills

• Greater understanding of the UK asylum system

As a volunteer, there is a range of activities you can choose to get involved in, depending on the area you volunteer. Some activities include:

• English classes/ conversation clubs 

• Drop-ins - help with requests and signpost to support.

• Distributions - provide essential items like clothing, shoes, toiletries. 

• Sports - activities like yoga, football etc. are a great way to improve wellbeing, and for people to connect with others.

• Trips - organise trips to places such as the park, cinema to help boost mood and give people time away from the hotel.

• Wellbeing activities - sessions like crafts and cooking are popular. 

• Workshops - help with housing once someone receives Leave to Remain; familiarise people with life in the UK.

• Events - mark specific days or holidays to get people together and celebrate. 

• Media/ Press/ Engagements - as a volunteer, you may be asked to share a story for our social media or help someone with lived experience to share.

• Remote working - support with tasks such as contacting Migrant Help, assisting individuals to register with GPS, researching local support, or general admin. 

Care4Calais strongly encourages people with experience of the asylum system to apply, and recognises the specific value that lived experience brings to an organisation.

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

The purpose of the current role is to help promote our Adult Co-production services within the local community, to increase engagement and develop collaboration between various organisations and mental health services. Our current Co-production initiatives include the Adult Co-production Group, The Shakti Project (wellbeing service for Black, Asian and Minority Ethnic individuals) and a new Young Adult Co-Production group working with 18–25-year-olds.

Main Responsibilities

This role involves working closely with service managers and the co-production coordinator to discover new organisations and community events to reach out to establish a presence and promote our co-production services, as well as work in partnership with others to improve our services.

This would include identifying appropriate locations to distribute posters and promote the service, assisting with the creation of digital content promoting the service both digitally and in-person, identifying an in-person location that could function as a community hub to host regular meetings (Chai and Chat for the Shakti Project), setting up the community hub on a regular basis prior to meetings, helping with the planning and delivery of enrichment trips and outings, and keeping up to date with important events that can be used to promote our services and engage with the community e.g. Eid, Diwali, Black History Month, Mental Health Awareness week, Health Fairs, Career/ Volunteer Days, Freshers Fair etc.

Tasks

· Promoting the service to members of the South Asian and BAME community (Shakti Project) and 18–25-year-olds (Young Adult Co-Production Group)

· Community outreach: visiting places of worship, events, and communal areas in the tri-borough to promote our projects

· Keeping up to date with online groups and forums that can be used to promote the service

· Assisting in setting up a physical space to host regular Shakti Project group sessions, ensuring accessibility requirements of service users are upheld.

General Responsibilities

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm. Undertaking safeguarding training.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Good listener with strong communication skills

· Highly reliable and good time management skills

· Open-minded and non-judgmental approach to having conversations around mental health

· Good knowledge of mental health difficulties and mental health awareness

· Understanding the needs and challenges of the South Asian and BAME community

Desirable

· Good knowledge of services, charities and organisations in Hammersmith, Fulham, Ealing and Hounslow

· Ability to speak or comprehend an additional language e.g. Hindi, Punjabi, Gujarati, Somali, Arabic, Urdu etc.

Time commitment and expenses:

· 6 hours per week (including a 1-hour lunch break), during our core hours of 10AM – 4 PM.

· We request a minimum commitment of 3 months of volunteering after the completion of your induction.   

· We request a minimum commitment of 6 months of volunteering before reference request.

· We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role. 

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We take children on voyages as readers and writers. Volunteer with us to join the adventure!  

Who are Literacy Pirates?   

Through our term-long after-school programmes, we develop the literacy, confidence and perseverance of children aged 9-13 who are falling behind in school and have fewer opportunities in their personal lives, so that they can succeed at school and beyond.  

Children join us on our Virtual Ship once a week to practise their reading and writing. By welcoming them into our joyful spaces, publishing their work in the real world, and celebrating everything they do, we develop their literacy, confidence and perseverance.  

What does a Volunteer do?  

As a Volunteer Crewmate, your role is to join our online sessions and help children practise their reading and writing in small groups by providing constant encouragement, positivity and celebration of their achievements.

Sessions are led and managed by staff, which means your time is solely focused on supporting the children in breakout rooms.

You will:  

• Receive full training.

• Gain experience working with children and leading small groups online.

• Develop your communication, leadership, problem-solving and digital skills.

• Take part in games and have fun. 

• Be invited to virtual celebration events with the children to see the difference that you’ve made.  

We offer employment references, for volunteers who have fulfilled their commitment of 12 sessions with us. 

What are we looking for?  

We ask volunteers to give just three hours per month, although you are welcome to volunteer as frequently as you like!  

Sessions run every weekday during term time from 3:45 to 6:15 p.m. and you will have the flexibility to select which sessions you would like to attend. Please note, we do not run sessions during half terms or the Christmas, Easter and Summer holidays. 

No experience is required to become a volunteer – just a desire to help children develop their reading and writing skills! Full training is provided.  

All we ask is that you:  

• Are aged 16+ 

• Must be a UK resident  

• Complete a criminal background check (we cover the cost of this)  

• Have access to a laptop or desktop computer with a working webcam and microphone (mobile devices are unsuitable for this role)