Head office volunteer receptionists volunteer volunteer roles
Are you friendly, enthusiastic, and ready to make a difference?
We're on the lookout for volunteers to join our Reception Team!
As a reception/admin volunteer, you'll be the welcoming face of Tŷ Hafan, tackling a variety of exciting admin tasks and projects. This is a fantastic opportunity to gain valuable office experience or to share your existing skills, all whilst supporting an important cause.
Considerations:
Location: Ty Hafan Children's Hospice, Hayes Road, Sully, CF64 5XX
Hours: Monday AM/PM, Thursday AM/Pm, Friday AM/PM
Age requirement: 18+
Background checks: we will ask you to provide us with 2 references and a basic DBS check is required for this role.
This role is perfect for someone who is friendly, approachable, enthusiastic and works well as part of a team.
Confidence speaking on the phone and using the pc/laptop are required for this role.
Activities include:
• Support the Facilities Team with essential admin tasks
• Organise and update files – both paper and digital
• Data entry to keep our records accurate
• Assist with audits and inventories at Head Office and the Hospice
• Help with project research and computer filing
• Welcome visitors by covering reception and greeting staff and visitors
• Answer calls and manage the entry barrier
Every day brings new challenges and opportunities!
This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.
Registered Charity
101 - 500
A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they need.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role
Help clients understand and act on problems with debt, benefits, housing, or employment.
Support clients with forms, budgeting, and calls to service providers
Research solutions for clients’ problems and explain options clearly.
Our volunteer advisers talk to clients over the phone, face to face and
online to explore what issues they’ve come for help with and find
information about possible options. Advisers then help clients to
understand the information, and support them to take action.
You’ll also record case details on our computer system and spot common issues. The role offers full training and the chance to develop useful skills while making a difference in your community.
Commitment: 8 hours/week (flexible)
What you gain: Communication skills, hands-on experience and full training and support provided.
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The client requests no contact from agencies or media sales.
Thank you!
Support Dudley residents with long-term health conditions or disabilities by providing information regarding welfare benefit applications and delivering structured self-management group programmes.
Role Responsibilities:
• Facilitate small group Welfare Benefit Guider sessions (up to 6 residents) to those who need assistance to complete their own welfare benefits application forms (e.g. Personal Independence Payments (PIP) application forms).
• Deliver 6-week Long Term Health & Wellbeing Programmes (2.5 hours per week) to groups of up to 12 residents per group with long term health conditions or disabilities to help improve their quality of life.
• Create supportive, inclusive group environments and record participant information accurately.
About You:
• Lived or caring experience of long-term physical or mental health conditions is preferred but not essential
• Ability to empathise with clients is essential.
• Confident speaking in group settings (in person and online) with good communication and basic IT skills.
• Able to handle sensitive information with tact.
Commitment:
• Deliver sessions at community venues across Dudley (and potentially Wolverhampton), including some evenings/weekends.
• Deliver 3 x 6 weeks Long-term Health & Wellbeing Programmes per year
• Deliver 2 x 3-hour Welfare Benefits Guider Sessions per month
• An enhanced DBS check is required (arranged and paid for by the organisation).
NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.
Why Volunteer with Us?
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.
�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor
"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer
Ready to make a difference?
�� For further information about the individual roles, please visit our website:
Please download and complete the application form
If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.
