Health and safety volunteer volunteer roles in london

Are you a parent, grandparent or have experience of caring for children?

Do you have 2-3 hours per week to spare? Use your experience to support a family facing challenging times.

Our Home-Visiting Service supports families who are experiencing difficulties or suffering stress and who have at least one child under the age of five years.

Our aims are:

To increase the confidence and independence of the family by:

Offering support, friendship and practical assistance

Visiting families in their own homes and in their community, where the dignity and identity of each adult and child can be respected and protected

Reassuring parents that difficulties in bringing up children is not unusual and encouraging them to enjoy family life.

Developing a relationship with the family in which time can be shared and understanding can be developed. This approach is flexible to take account of different needs.

Encouraging parents’ strengths and emotional wellbeing – for the ultimate benefit of their children.

Encouraging families to widen their network of relationships, and to effectively use the support and services available within the community.

Enthusiastic, hands-on volunteers needed to help provide food to the community. A key role, you will work at the main hub of the food bank and help the food service run as smoothly as possible. An exciting opportunity to make a real, immediate impact to those in need of support. 

Hours: Tuesdays and/or Thursdays, 10:00-12:30, 12.30-15:00 or 14:45-17:00. 

Book shifts to suit your own schedule!

Location: St Michaels Church Hall, 37 Bounds Green Rd, London, N22 8SD

About Bounds Green Food Bank: 

Open since June 2020, we serve over 1,500 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in a crisis situation where they need assistance to feed themselves and their families.

The role: 

• Help with setting up the food service and replenishing goods when needed, including decanting and repacking items.

• Warmly welcome guests, serving them the appropriate number of items depending on their household size and needs.

• Follow food bank policies including Health and Safety procedures e.g. wearing gloves when handling fresh food and lifting boxes safely. 

• Keep the hall tidy throughout the food service e.g. tidying away boxes and neatly restocking items. 

Person specification: 

• Patient and flexible

• A team player 

• Understands and is sensitive to the challenges and difficulties faced by guests accessing the food bank e.g. food and fuel poverty, feelings of shame and embarrassment, language barriers.

Benefits:

• Flexible - book shifts to suit your own schedule!

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Gain access to free workshops for volunteers and upskill on a range of topics (conflict resolution, mental health first aid, arts and crafts, and more)

• Join free social events for volunteers (such as picnics, walks, games nights and celebration events)

• Gain a sense of community and meet the huge team of volunteers

Volunteer befrienders offer the older, housebound people in our community a chance to connect socially, have a cup of tea, and a chat.  Could you be a much-needed social visitor to one of them this year? Training and support is provided.  Time and Talents is a welcoming community space and volunteering with us provides fantastic opportunities to connect with your community, build your skills, and even make new friends! We provide induction, training and continuous support, alongside opportunities to meet other volunteers.  We work hard to match you with a Befriendee who matches with your availability, personality, and ideally lives walking distance from you within Southwark!

In the first instance, please get in touch here and we will send you our online application form!

Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.

An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.

Activities

• Supporting the nutritional needs of young women with health issues on a limited budget.
• Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
• Providing wisdom and accurate nutrition education around healthy eating for the individual.

Qualifications/ Experience

• Must be a fully qualified Dietitian or Nutritional Therapist.
• As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
• Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
• This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS

Commitment 

This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.

Support 

•  Volunteers receive a thorough induction and have access to any relevant in-house and external training
•  Reasonable travel and lunch expenses will be reimbursed
• The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.

URBAN YOUTH - VOLUNTEER WITH US!

New Start-Up - New Beginning - Endless Opportunities

We're looking for organised and enthusiastic individuals to join us at Urban Youth as a Volunteer in a Remote Role, supporting our Back Office functions, where you will play a crucial role in supporting our mission to make a meaningful impact on young people’s lives across London.

What Help We Need?

1. Administration

• Keeping accurate records of participants and activities.

• Managing schedules for events, sessions, and staff/volunteers.

• Preparing budgets and monitoring expenses.

• Maintaining compliance with legal and regulatory standards.

2. Human Resources or Volunteer Coordination 

• Recruitment and training of volunteers.

• Managing HR-related documentation (e.g., agreements, DBS checks, policies).

• Providing ongoing support and development for team members.

3. Training and Development

• Offering youth work training to ensure volunteers understand best practices in working with young people.

• Delivering workshops on communication, conflict resolution, code of conduct and safeguarding.

• Providing continuous learning opportunities, such as leadership and mentoring programmes.

4. Marketing and Communications

• Promoting Urban Youth through social media, newsletters, and local partnerships.

• Designing materials (flyers, posters, etc.) to attract members and supporters.

• Maintaining our website to communicate our mission, events, and achievements.

5. Fundraising and Finance

• Sourcing grants and donations.

• Organising fundraising events.

• Keeping financial records and preparing annual reports for donors and stakeholders.

6. Technology and Data Management

• Implementing software for participant tracking, event management, and communication.

• Maintaining a secure database for storing sensitive information.

• Using tools to measure impact and generate reports.

7. Safeguarding

• Developing policies to ensure the safety of young people in our care.

• Training volunteers on safeguarding practices.

• Conducting regular risk assessments.

8. Operational Support

• Managing physical spaces, equipment, and supplies.

• Ensuring facilities meet health and safety standards.

• Establishing contingency plans for unexpected challenges.

We're Urban Youth

Urban Youth is an exciting and vibrant new start-up youth work organisation based in London, passionate about empowering London's youth to get involved, discover their path, and shape their destiny. Our vibrant community organisation is dedicated to uplifting young people through engaging, impactful youth work activities that inspire growth, connection, and self-discovery.

JOIN US AT URBAN YOUTH

Get Involved | Discover YOUR Path | Shape YOUR Destiny

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

By undertaking this role you will be enabling the shop to open for trading and close up, supervise and lead other volunteers in undertaking tasks and duties that enable the smooth running of the shop, and support the management team in task management.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as supervising a team, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Do you want to make a real difference?

At Oxfam, we're not just selling pre-loved items and unique finds – we're working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.

Here's why Oxfam is the perfect opportunity for you:

Be a Second-hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!

Increase Your Skills: Gain valuable retail experience you can add to your CV, such as merchandising, customer service, and teamwork.

Find Your Community: Meet like-minded people who share your passion for a fairer world.

Flexibility: We know life gets busy. That's why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.

Oxfam isn't just another charity shop. We're a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!

What happens next?

After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you'd like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!

The HMSA is a small and dynamic charity that helps those living with hypermobility syndromes (and carers and families) to be independent and live well. We also provide education for professionals in social care, health, teaching and local authority employees. We have big plans to expand our offer to our members and professionals, as well as raise the profile of the charity and hypermobility syndromes.  We are seeking to appoint up to 2 new trustees.  Recognising that most people with these conditions present and are supported in primary care, we are particularly keen to recruit someone with a background in Primary Care to help us develop our plans. We are also interested to hear from anyone with experience of strengthening social media channels and comms, especially within a small charity setting.

 The Trustee role involves:

•  Preparing for and attending quarterly board meetings – 2 hours in the evening or a half day on a Saturday (half online/half in person if possible). The in person meetings are likely to be in central London.
• Providing support/guidance to the other Trustees, the CEO as well as staff/volunteer team. This may include small group working in between Board meetings.
• You may also be asked to participate in sub-committees as required.
• Developing and supporting our Clinical Advisory Group and/or Comms work
• Promoting the HMSA to primary care and other health and social care professionals or other relevant external audiences.

​In addition, there may-be other events such as volunteer/staff/member meetings or conferences that would be useful to have Trustee support

We are looking for motivated, self-driven and passionate individuals to work with our client group and support them on their way to recovery. 

Role Overview

The SHARP programme is a community-based rehabilitation service, for individuals with alcohol or drug addictions. Clients attend the service on a daily basis for abstinence-based, interpersonal group therapy.

There are two centres at which this service is operated 9 Coggeshall Road in Braintree and 34 Runwell Road in Wickford. The role of a volunteer driver involves using their own vehicle properly insured, to carry one or more clients to and from the SHARP programme and their home address. The routes are variable depending upon where clients live and the administrator at either site will agree the routes with each volunteer to ensure the most effective cost saving for the service.

Each volunteer can choose when to work and how often to undertake journeys to suit their own personal situation.
The service will refund the car mileage (at a rate of 45p per mile) for journeys that begin and end at their home address.

What you will be doing..... 

• Arriving to collect and return clients in a timely fashion to ensure the client is punctual to the programme;

• Driving carefully and within the highway code to ensure safety of self, clients and other road users;

• Ensure that the vehicle used meets all relevant legal and safety standards and is properly insured for the carriage of passengers in a business context;

You will be providing important help and support for vulnerable people, and helping them on their journey to recovery and you will be giving back to the community.

There is a possibility that this role could progress into full or part time paid employment for the right person and the right role.

 We pay your car milage, this is at a rate of 45p per mile.

Also a full induction into the team will be provided, including placement specific policies and procedures. The following training will be provided:

• Organisational Awareness

• Data Protection & GDPR

• Health and Safety 

• Equality & Diversity

• Health & Wellbeing

• Safeguarding

• A clean, relevant driving licence

• An awareness of health & safety issues and how to respond to any concerns during a trip

• Knowledge of local roads and geography to minimise journey times

• Ability to work on both own initiative and as part of a team

• Able to work with the minimal of supervision

• Reliable and flexible

• Good communication skills

• An ability to maintain confidentiality

• Able to understand and maintain professional boundaries.

The service will refund the car mileage (at a rate of 45p per mile) for journeys that begin and end at their home address. Any additional expenses will need to be pre-agreed with placement supervisor.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Would you like to support people who have served in the Armed Forces? You don’t need a military background, just patience, and an ability to get on with people from different backgrounds and age groups. If so, this could be the role for you.

What is a Visitor?

SSAFA Visitors provide support to isolated people living at home or in residential care. Whilst a friendly chat about the old days over a cup of tea is an important aspect of the role you will also be able to recognise any other support needs and explore how to link your client into their local community.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

With the gift of time and a listening ear you can improve someone’s quality of life for far longer than the hour or so you might spend with them. We need you to join your local SSAFA team to help us to help more people!

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need a driving licence and access to a vehicle or another way to travel to meet clients at home or elsewhere.

Some volunteers will visit more people than others. Whilst you will visit a client on a regular basis for a period, you will not be developing the kind of relationship where you would provide personal care, handle money or support someone in an emergency. SSAFA can help clients to arrange other types of support if needed.

What would you be doing?

• Contacting clients and arranging to meet them regularly at their home or care home for uninterrupted conversation.
• Letting the divisional secretary know of any concerns for your or the client’s safety.
• Arranging for a SSAFA caseworker to assess the client for other support as required.
• Chatting, making a cup of tea, playing cards, looking at photo albums, military mementos etc
• Helping your client to think about ways to reduce their isolation and support them to put these into practice.
• Keeping in touch with your branch so they know your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and Data Protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Support people in your community with a military background using your patience, time, and empathy.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression.

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, friendship, and befriending. This training would take approx. 4 hours.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Local Induction
• Access to the Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good listening skills, patience, and a cheerful attitude
• Good spoken English
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to keep within the boundaries of the role with regards to friendship, finances etc.
• Reliable attitude, contact clients promptly, keep regular appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely (within SSAFA policies)
• Willingness to travel by public transport or car to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer This role requires an enhanced check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Time2Share@WECIL’s Befriending Service links volunteers 1:1 with a Disabled child / young person. Links are based on shared interests and activities which the volunteer and young person can enjoy doing together either in the child/family home or out in the community.

What experience do I need?

You do not need any previous experience with disabled children or young people, but we ask that volunteers are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within Time2Share@WECIL’s befriending service for disabled children/young people (aged 5-18 yrs) and their families. This involves spending time regularly with a disabled child or young person in their home or supporting the young person to take part in social and leisure activities in their local community. You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

You are responsible for the safety and wellbeing of the child or young person you are linked with. All links are risk-assessed and carefully monitored by your co-ordinator.

Who am I responsible to?

The parent / carer. You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained. Feedback must be given to the parent/carer following a visit.

How often will I be needed?

Time2Share@WECIL typically ask for volunteers to commit to 2-4 hours a week and the days / times are agreed between the volunteer and the family. We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.