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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Interim Director of Fundraising & Engagement will provide strategic and operational leadership to support the development of sustainable income growth during a pivotal transitional period as the charity begins delivery of its organisational strategy to 2030.
Job Title: Interim Director of Fundraising & Engagement (9–12 months)
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Remote, with UK travel as required
Contract: Fixed-term contract, 9–12 months
Salary: c£90,000
Reports to: Chief Executive Officer
Direct Reports: Fundraising, Supporter Engagement and Awareness & Experience function
This role is primarily focused on strengthening and scaling voluntary income, leading a fundraising function, and building a robust, future-proofed income engine across the UK automotive community.
Marketing & Communications will play a critical supporting responsibility, ensuring strong brand positioning, audience engagement, and compelling storytelling that underpins fundraising success.
The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent Director.
Key Responsibilities
Fundraising Strategy & Income Growth
Supporter Engagement & Income Enablement
Marketing & Communications
Cross-Organisational Leadership
Team Leadership & Capacity Building
Key Deliverables (9–12 Months)
Person Specification
Experience
Knowledge & Understanding
Skills & Capabilities
Personal Attributes
Success Measures
To make a positive difference to people's lives within the automotive industry.
The client requests no contact from agencies or media sales.
Do you have a strong background in property management, including good landlord & tenant experience and an excellent understanding and knowledge of property law? Then join Shelter as an Estates Surveyor and you could soon be playing a vital role at the heart of our Property and Facilities team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Property and Facilities team is responsible for ensuring Shelter’s estate is fit for purpose and fully compliant for its staff, volunteers and clients. We provide a full range of professional services, including acquisitions, disposals, rent and lease negotiations, rating, estates management, building surveying, strategic planning, budgeting, compliance, health & safety and facilities management. We also support all office and shop relocations, refurbishments and planned maintenance projects, while our portfolio comprises one freehold head office property in London, 24 leasehold offices and around 90 leasehold shops across England and Scotland.
About the role
You will be responsible for all property related matters across Scotland and England for our diverse portfolio. That will involve making regular site visits, with occasional overnight stays. As well as ensuring all lease events are managed and actioned and properties are safe, maintained and fully compliant, we’ll also rely on you to assist with the development and implementation of robust policies, processes and systems to help manage the estate in an efficient and cost-effective manner. In short, it’s an incredibly varied role that will see you make a real difference in how Shelter’s commercial estate is managed.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Role Specifics
You’ll need a degree level qualification in a surveying/property related discipline and full RICS membership. You’ll also need a good understanding of the planning process and building regulations approval system. The confidence to lead and manage multiple projects effectively and ensure they’re delivered on time and on budget, from inception to completion, is important too. Self-motivated, capable of working both unsupervised and as part of a team, and with a positive ‘can do’ attitude, providing solutions, giving sound property advice and negotiating effectively with a variety of key stakeholders comes naturally to you. What’s more, you have good computer literacy skills and are comfortable working with spreadsheets and data.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a Mission Enabler, Regional Mission to work in partnership with key staff across the Movement. They will provide direction and energy to Scripture Union’s Regional Ministry with a focus on establishing and sustaining ministry opportunities. This will require the person to recruit, motivate, train, equip and support a large number of volunteers/Faith Guides, with whom they work in partnership as well as leading by example, through the modelling of excellent mission delivery to children and young people consistent with Scripture Union’s mission. This role will the cover the Greater Manchester area.
The successful candidate will:
· Identify, recruit and support Faith Guides, volunteers and Local Mission Partners (LMPs) through a range of methods, including electronic, phone and face to face.
· Provide relevant coaching and/or mentoring, equipping and resourcing for Faith Guides, volunteers and LMPs.
· Lead local mission activity within Scripture Union’s mission framework, establishing a clear hand-over process and timetable to local church partners.
· Pioneer new approaches/ideas in line with SU’s strategy that have the potential to be replicated elsewhere and lead to a greater scale and depth of mission activity.
· Support, by promotion or direct involvement, SU’s wider programme of holidays and missions across England and Wales and, if appropriate, internationally.
· Undertake specific fundraising activities and approaches in line with SU’s fundraising approach.
Why join us? Beyond the profound impact of your work, we offer excellent benefits:
If you're ready to make a lasting difference and join a community united by faith, we want to hear from you!
The Movement takes Safeguarding seriously. This role will require an Enhanced Disclosure from the Disclosure & Barring Service and have an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.
We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.
If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job specification. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the person specification via Charity Jobs. All screening questions provided as part of your application, must be answered.
Scripture Union is a Christian charity that exists to see a new generation with a vibrant faith in Jesus.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One's mission is to ensure that every child has 1:1 reading support at the time they need it most. We want a world in which all children have the literacy skills they need to thrive.
Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role
Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience.
Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.
This role represents a great opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Key Responsibilities
Partner Stewardship
As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.
Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.
Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support.
Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.
Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.
Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner.
Partner/Volunteer Onboarding and Experience
Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience.
Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest.
Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.
Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.
Work with Programme Manager team, Volunteer Support Team and IT team, to troubleshoot any issues that arise.
Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.
Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.
Marketing and Communications
Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials.
Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles.
Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels.
Support the organisation of online and in person partner and volunteer recognition events.
General
Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases.
Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making.
Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager.
Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment
An ability to create compelling written pitches, ensuring messaging and brand are consistent
Outstanding presentation skills, with the ability to excite and inspire an audience
Excellent interpersonal skills with the ability to build relationships with business professionals at all levels
Excellent organisational skills and attention to detail
An understanding of CSR/social value and employee engagement
An understanding of social media platforms, particularly LinkedIn.
Able to take personal accountability for own workload and for delivery of targets
A ‘can do’ and flexible approach with an ability adapt to changing priorities
Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data
Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more.
You’ll be more successful in the role if you have:
Experience of using digital marketing platforms
Experience of working in the charity/non-profit sector
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Detail your relevant experience, including clear examples.
2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PHILANTHROPY LEAD
Major donor and philanthropy fundraising role with Christians Against Poverty (CAP), working to inspire high-value donors and partners to help end UK poverty through a movement of churches.
Why work for CAP?
CAP is a UK-wide charity equipping local churches to support people facing debt, poverty and financial hardship. Through free debt help, job clubs, life skills groups and money coaching, CAP brings both practical and emotional support to people who need it most. With a vision of transformed lives, thriving churches and an end to UK poverty, CAP has helped tens of thousands of families break free from debt since 1996, and is celebrating its 30th anniversary in 2026 with ambitious plans for the future.
We are looking for a brilliant relationship manager to join CAP’s Philanthropy team. Reporting to the Head of Philanthropy, you’ll be responsible for inspiring new prospects, cultivating high-value donors, and stewarding major gifts that are vital to the future expansion of CAP across the UK.
You will:
This role is ideally suited to someone with a proven track record in major donor fundraising or high-value relationship management, excellent interpersonal and communication skills, and a genuine passion for seeing lives transformed through CAP’s mission.
For further details please have a look at the candidate pack.
For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
Key dates:
Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practising Christian.
We are recruiting a Drugs Education Coordinator (Scotland) to join our team. This role will involve the coordination of DSMF drug education in Scotland, based in the Grampian region, working with the senior leadership team to develop provision regionally and more widely.
Suitable candidates will:
The Job description and person specification are available below. Please click 'How to apply' to view the application form.
Please share with anybody you think might be interested in joining our brilliant team!
Interviews are likely to be held the week beginning 11th May 2026.
The client requests no contact from agencies or media sales.
As our Operations Co-ordinator, you will play an important role in keeping Birthrights running smoothly. Working closely with the Operations Manager and wider team, you will support a range of administrative, HR and finance processes that enable our work to protect and advance human rights in maternity care across the UK.
We are looking for someone who is highly organised, proactive and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Experience supporting administration, HR processes or finance tasks is desirable.
A commitment to human rights, equity and anti-oppressive practice is important, as is the ability to work collaboratively in a small, mission-driven organisation.
Download the full job pack below for more details, including the job description, person specification and how to apply.
Apply for our Operations Co-ordinator role by: 12pm (noon) on 6th April.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most.
We support children at every stage of their primary reading journey through three programmes - Early Literacy Intervention, Online Reading Volunteers, and Book Clubs - helping them build both the will and the skill to read. Our innovative Online Reading Volunteers Programme aims to support 3,500 children facing disadvantage during the 2025-26 academic year, pairing five to eight-year-old children with reading support volunteers from over 180 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability.
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role
With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Fundraising Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities, to contribute towards the 2025-26 fundraising target. The fundraising budget in 2026-27 will be £356,000, when you’ll have an individual target.
This role is ideal for an early career professional who can write creative, compelling proposals and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day-to-day basis.
Key responsibilities
Deliver the fundraising plan
Work collaboratively with the Fundraising Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations.
Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey in order to build relationships and maximise income.
Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.
Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations.
Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects.
Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes.
Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.
Work with the Fundraising Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.
Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving.
Work closely with the Fundraising Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.
General
Oversee and maintain specific fundraising administrative processes, including recording of activity on the Salesforce CRM and internal databases.
Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector.
Adherence to Chapter One’s Donation Acceptance Policy.
Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
A commitment to Chapter One’s mission and values.
Experience of fundraising, ideally from trusts and foundations.
A demonstrable track record of successfully generating income and achieving targets.
An ability to create compelling and successful fundraising applications and proposals.
Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.
Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally.
Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income.
Good financial acumen and proven ability to present complex financial information accurately.
Excellent organisational skills, attention to detail and high levels of accuracy.
Ability to effectively work under pressure and manage conflicting priorities.
You’ll be more successful in the role if you have:
Experience of individual giving or employee fundraising.
Experience of working in a charity that has a strong corporate volunteering offer.
Experience using the Salesforce CRM.
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Detail your relevant experience, including clear examples.
2) Tell us the story of a successful fundraising relationship that you have been involved in, how much you raised and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
£42,479 - £49,976 (dependent on experience)
Hybrid (Poole) or Home Based
Ref: 20668
About us
At the RNLI, our mission is simple but powerful: to save lives at sea. Every role plays its part in making that happen — including this one. If you’re passionate about creating meaningful partnerships and using digital channels for good, this could be your next step.
About the role
As our Influencer Manager, you’ll lead the way in helping us reach new audiences through trusted, authentic voices. You’ll work with teams across the RNLI to deliver campaigns that inspire support, encourage safe behaviour around the coast and inland waters, and shine a light on the work of our crews and lifeguards.
From spotting the right influencers for a campaign, to shaping creative briefs, managing relationships, and protecting our reputation — you’ll play a key role in making sure our messages are clear, engaging, and aligned with our values.
What you’ll be doing
About you
You’ll thrive in this role if you’re someone who:
Why join us?
You’ll be part of a charity with a clear purpose and a proud heritage. You’ll work alongside dedicated colleagues and volunteers, all committed to making a lifesaving difference.
In return, we offer:
For more information and to apply, please visit our jobs page.
Closing date: 5 April 2026.
Interview date: w/c 20 April 2026.
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.
You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards.
This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.
This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.
To succeed in this role, you will be:
Resilient and calm under pressure
A strong communicator and confident decision-maker
Flexible and proactive in a fast-paced and evolving environment
Organised, responsive, and capable of leading others through change
You’ll also bring experience of delivering advice and working with diverse client groups.
The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.
Role profile
Team Leadership & Line Management
Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners
Conduct regular supervision, appraisals, and performance reviews.
Support with recruitment, induction, and development for advisers and supervisors.
Promote a culture of collaboration, learning, and inclusion.
Service Delivery Oversight
Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).
Monitor session flow and respond to operational pressures and safeguarding issues.
Manage rota planning and resource allocation in response to demand.
Quality & Compliance
Oversee quality assurance and ensure advice meets Citizens Advice standards.
Conduct case checks, Independent file reviews, and support remedial action where needed.
Promote continuous improvement and respond to client feedback or complaints.
Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
Technical Support & Guidance
Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers
Ensure technical knowledge is shared and updated across the team.
Contribute to internal training and CPD activities.
Training & Development
Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.
Monitor attendance at refresher events and promote a learning culture.
Liaise with internal trainers to coordinate support and capacity building across teams.
Ensure own training and professional development is kept up to date in line with role requirements.
Service Development & Data Monitoring
Use data, KPIs and trends to inform improvements and plan service delivery.
Support the development and implementation of new projects and funding bids.
Engage with partners and stakeholders to extend service reach and impact.
Research and campaigns
Assist with research and campaigns by providing information on clients' circumstances and current issues faced
Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
Monitor service provision to ensure that it reaches the widest possible client group.
Alert other staff to local and national issues and campaigns.
Person specification
Essential:
At least 1 years’ experience supervising advice services or managing advice teams.
Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).
Proven ability to manage people and deliver operational leadership.
Experience conducting case checks and applying Citizens Advice quality standards.
Strong interpersonal and problem-solving skills..
Have access to a vehicle and be willing to travel to locations across Doncaster
An understanding of local and national issues that may affect those accessing the service provision
Desirable:
Experience of building relationships with partners and external organisations
Experience of working within a community setting
Proven experience of working towards and achieving targets and running funded projects
Experience of providing advice
Familiarity with Citizens Advice systems and service models.
In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Terms and conditions
Full time salary £28,000 - £31,700 per annum depending on experience
Hours - 37 hours per week with some requirement for out of usual office hours remote supervision
A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days.
What we give our staff
We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.
At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:
Access to the Cycle to Work scheme, promoting healthy, sustainable travel
Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy
A tailored induction and ongoing training, with opportunities for continuous professional development
A collaborative, supportive team environment with regular peer support and knowledge sharing
The option to join our pension scheme through NEST, including employer contributions to support your financial future
Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.
Our values
We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.
We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
3 things you should know about us
1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
How Citizens Advice Doncaster Borough works
We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.
We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.
We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.
Overview of Citizens Advice
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.
This role sits our network of independent charities, delivering services from
over 600 local Citizens Advice outlets
over 1,800 community centres, GPs’ surgeries and prisons
They do this with:
6,500 local staff
over 23,000 trained volunteers
Location: Flexible / Homeworking
Salary: Grade 5 - £37,739 per annum
Hours: Full time – 35 hours per week
Contract: Three years fixed term until end of March 2029
Closing date: Monday 6th April 2026 at 11:30pm
Do you have experience of developing and delivering tailored learning pathways and experience working with people facing multiple disadvantage or those that support them? If so, and you are looking for an exciting new career opportunity, then join Shelter as Learning Pathway Manager and you could soon be making a real difference to people affected by the housing emergency.
About the role
You will deliver activities to support the MHCLG’s National Workforce Programme, by supporting housing and homelessness teams in both the public and voluntary sector to develop knowledge and skills Learning Pathways. Some Pathways will be specific to a role and others will be focussed on developing organisational knowledge, but all will support the development of professional skills and knowledge for those working with people experiencing housing and homelessness problems in England, to improve outcomes. You will also design, coordinate, and deliver a range of conferences and good practice events to promote learning and innovation across the sector.
About you
You have proven experience in developing and managing tailored learning pathways and training programmes, including for housing and homelessness law and wider skills development, along with strong experience of working with people with multiple disadvantage and/or those who support them. You are able to develop and maintain partnerships across agencies to ensure the best client support and contribute to multiple agency projects, collaborating and sharing knowledge. Ideally, you are experienced in the homelessness sector or a related field, as well as having excellent skills in communication, IT and digital systems.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
The role will be part of Shelter’s Services for Professionals team, who deliver a varied and interesting range of services such as training in housing and homelessness prevention, specialist debt casework, housing law advice, as well as bespoke projects to support frontline staff. All our services have the ultimate aim of achieving positive outcome for people with housing and homelessness problems.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
SWS Taskforce and UK Programme Co-ordinator
Are you an experienced administration and customer service professional looking to apply your organisational and customer service skills to an impact-driven programme, committed to safeguarding seasonal workers’ rights and supporting an ethical and sustainable UK horticultural sector?
Then this could be the position for you.
We are looking for an experienced administrator to provide programme co-ordination support as a key member of the Seasonal Worker Scheme (SWS) Taskforce Secretariat team in Stronger Together to ensure that Taskforce governance and programme activities are appropriately coordinated and excellent customer service is provided.
In this varied role you’ll be involved in supporting the organisation of webinars and face-to-face events, providing secretariat support to governance meetings – including minute taking – you’ll ensure programme impact data is accurately captured and reported, and distribute a range of internal and external communications for the Taskforce.
You’ll also provide effective and efficient administrative support to Stronger Together’s other UK programmes on specific projects and operational processes.
You will be UK-based with eligibility to work in the UK. You’ll work from home and join a friendly, supportive, and committed global team, and contribute towards creating systemic change.
Who we are:
Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.
The Seasonal Worker Scheme (SWS) Taskforce brings together over 50 industry trade bodies, retailers, growers, recruiters and non-profits to ‘work collaboratively to develop and implement tangible actions to help safeguard and ensure access to workers’ rights in the UK Seasonal Worker Scheme and wider UK horticulture.
What we can offer you:
How to apply:
Please use the link above to visit our website.
Timeline:
The client requests no contact from agencies or media sales.