Health policy manager jobs

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Holloway Road, Shelter shop

Contract: Permanent

Hours: Part time, 7.5 per week

Closing date: Monday 25th August at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Holloway Road shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Founded in the aftermath of the Second World War, Cumberland Lodge works with young people to understand the causes and impacts of social conflict and division, developing the next generation of leaders to create more just and inclusive futures. Our current programme focuses on four key areas: Youth & Democracy; Rule of Law; Freedom of Religion and Belief; and International Dialogue in the Workplace.

As we approach our 80th anniversary we have ambitious plans to scale up our activities and are looking for an experienced Fundraising Officer with strong storytelling skills and a passion for making a difference.

This is a permanent part-time role, two days a week. The successful candidate will join a thriving organisation as part of a small Programme team under the leadership of the Programme Director.

We are seeking to appoint a strong team player who can also work independently, who is well-organised, with excellent communication and inter-personal skills. They must be able to demonstrate success in fund-raising, and have strong knowledge of the fund-raising landscape in the UK, and preferably internationally. A background of funding raising for education or youth sector organisations would also be desirable.

Alignment with our ethos of addressing social challenges through constructive dialogue is essential.

It is expected that this role can be primarily carried out from home, but attendance one day a month in the offices in Windsor Great Park would be required.

This is a new role at Cumberland Lodge and there could be opportunities to grow with the team and become involved in other areas of our work, particularly occasional delivery of education programmes. If candidates have experience or an interest in this area please note this in your application.

Job description

Objective: To generate income that supports Cumberland Lodge’s mission by identifying, researching, and securing funding from trusts, foundations, and grant-giving bodies. The Programme Fundraising Officer will craft compelling proposals, develop new income opportunities, and align funder interests with Cumberland Lodge’s goals to enable impactful work with young people and the creation of more just and inclusive societies.

Reporting to: Programme Director

Working with: Programme Manager, Programme Team, Comms & Engagement Manager, Business Development & Marketing Manager

Salary: £14,000 (£35,000 FTE)

Hours: 2 days per week,

Main Duties:

Funding Development

Research and identify funding opportunities aligned with Cumberland Lodge programmes.

· Write compelling, youth and/or education focused funding applications and proposals.

· Track and manage applications, deadlines, budgets and outcomes.

Relationship Management

· Build and maintain strong relationships with funders.

· Provide timely updates, reports, and impact stories.

· Represent Cumberland Lodge at meetings, events, and networking opportunities.

 Strategy & Performance

· Contribute to Cumberland Lodge fundraising strategy and income targets.

· Collaborate with the Programme Director to monitor fundraising performance.

· Produce data-driven reports on donor engagement and fund-raising effectiveness for the

Senior Management Team and Board of Trustees.

Compliance & Data

· Maintain accurate, GDPR-compliant donor records.

· Stay informed on fundraising legislation and best practices.

Internal Collaboration

· Work with programme and communications teams to gather data and case studies when required for reporting to Senior Management Team, Trustees, and to develop the annual Impact Report.

· Support the Leadership Team with strategic funding advice.

General

· Participate in relevant training and development identified in conjunction with Line

Manager.

· To attend and participate in weekly team meetings.

· Promote in a positive way the work of Cumberland Lodge.

· To maintain the confidentiality of the service.

· Develop the Charity’s commitment to equal opportunities and non-discriminatory Practices.

· Adhere to all the Charity’s policies and procedures, including health & safety and security.

· Undertake other duties commensurate with the post as and when reasonably required.

Person specification

You will be able to demonstrate the following criteria:

Essential Criteria:

· A track record of securing five-figure grants or more from trusts, foundations and other donors;

· Knowledge of the fundraising landscape in the UK;

· Excellent communications skills, verbal and written, for a range of audiences, including creative storytelling and project framing;

· Ability to analyse and synthesise research and data into compelling reports and funding applications;

· Ability to develop full cost recovery budgets and carry out all compliant financial reporting;

· Ability to carry out all grant management reporting accurately and in a timely manner, with knowledge of GDPR-compliant data management;

· Ability to work independently, being proactive, organised and results-driven, while maintaining an ethos of collaboration and teamwork;

· Excellent time-keeping and ability to meet deadlines;

· Experience using a range of IT packages and platforms.

Desirable Criteria:

· Experience working with young people, youth organisations or in the education sector;

· Knowledge of the fundraising landscape internationally;

· Experience using social media for marketing and communication.

Further information

Hours: 14 hours per week (through an annualised hours working pattern).

Location: Remote working although the successful candidate will be expected to work from Cumberland Lodge a minimum of one day per month.  Applicants should be aware that Cumberland Lodge is not easily accessible by public transport, so alternative forms of transport (bicycle, car) are helpful.

Annual leave: 33 days including Bank Holidays which will be pro-rata. The charity is closed over the Christmas period which will be deducted from the leave allocation.

Pension: Standard Life contributory pension (up to 10% contributions to support 5% personal contributions, with the option to increase personal contributions over and above 5%).

Additional benefits: Lunch provided on-site. Death in service benefit 4 x salary after a probation period. Employee support benefits, including access to a virtual GP service and mental health support.

How to apply

We seek to embody our vision of more just and inclusive societies as an employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for the role of Programme Fundraising Officer, please send a CV and a covering letter, explicitly addressing how you meet the Essential and Desirable Criteria outlined above.

Closing date: Thursday 11 September 2025

First interview:  Thursday 25 September 2025

Second interview: Week commencing 29 September 2025

Interviews will be conducted in person as it is important to get a sense of the site. On-line interviews will only be conducted in exceptional circumstances.

Marketing and Communications Officer

Location: London/Remote working. For staff based in London, there are two core days per week at our London office. For staff outside London, there is more flexibility, with all staff expected to travel to the office at least once per month.
Hours: Full-time. Flexible working patterns, such as school hours, can be discussed.
Duration: Permanent
Salary: £31,000 dependent on experience, including £2,000 London weighting
Start date: ASAP

About Get Further

One in three students leave school each year without a standard pass (grade 4 or above) in GCSE English and maths, with this rising to over one in two among disadvantaged young people. This educational gap leads to significant barriers in further education, apprenticeships, and employment, impacting millions throughout adulthood.

Get Further exists to change this. Our charity delivers targeted interventions to help disadvantaged learners in Further Education secure gateway English and maths qualifications that open doors to better opportunities. Our programmes include an award-winning GCSE Resit Tuition Programme, Functional Skills Tuition, and specialist support for teachers and leaders.

The Role

We are seeking a driven and passionate Marketing and Communications Officer to lead our day-to-day digital communications and support the delivery of creative marketing, brand, and advocacy initiatives. Reporting to the Marketing and Communications Manager, you will help bring our mission to life through compelling content and consistent, high-quality communications.

Key Responsibilities

Digital platforms

• Create and deliver engaging social media content and campaigns

• Design graphics and video assets using Canva and Adobe Creative Suite

• Write and send emails and newsletters supporting marketing, advocacy, and recruitment

• Manage blog content, proofreading and uploading to the website

• Maintain and update the Get Further website using WordPress

• Analyse campaign performance using analytics tools and recommend improvements

• Contribute to shaping our digital content strategy

Partnerships

• Develop marketing collateral such as leaflets, banners, videos, and case studies

• Create marketing campaigns to strengthen partnerships and attract new ones

• Tailor content for different audiences, including FE colleges and training providers

Public relations and advocacy

• Support the drafting of consultation responses, policy briefings, and advocacy content

• Assist with media engagement, including press releases and opinion pieces

• Help plan and deliver events and campaigns that promote our mission

• Manage entries for awards that raise our profile

Branding and team support

• Design external documents and maintain brand consistency

• Develop guides and templates to support effective communication

• Provide branding support during drop-in sessions

• Liaise with external designers

• Support recruitment campaigns with targeted content

Storytelling and impact reporting

• Assist with promotion of impact reports and related events

• Capture photo and video content showcasing our programmes

• Draft and edit case studies and testimonials

• Maintain an organised library of storytelling assets

Person Specification

Essential

• Commitment to Get Further’s mission and values, passionate about tackling educational inequality

• Proven marketing and communications experience, ideally in a mission-driven or educational setting

• Strong written and verbal communication, able to tailor content for various audiences and platforms

• Proficiency in digital content creation (social media, email newsletters, blogs, graphics, basic video editing)

• Strong IT skills including MS Office and creative software like Canva and Adobe Creative Suite

• Experience using digital analytics tools to optimise campaigns

• Excellent organisational and time management skills

• Confident interpersonal skills, bold, optimistic, tenacious, and collaborative

• Commitment to safeguarding young people and handling confidential information securely

• High attention to detail in proofreading and content formatting

• Highly motivated to maximise individual and organisational impact

Desirable

• Knowledge of the Further Education sector and its challenges

Role: Children and Young People’s Schools Coordinator

Contract: Fixed-term until 31st August 2026

Hours: Part-Time, 24.5 hours per week (3 and a half days)

Starting salary: £25,850

Location: Contractual base is our head office. Delivery will take place in schools across Lancashire.

We’re looking for a bold and caring individual to join our Children and Young People’s team. We want someone who has experience of engaging and working with children and young people in schools, ideally in Lancashire

To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously. You will be open, hardworking, creative and able to quickly build rapport with young people and school staff.

You will have experience working with schools and colleges and understand the barriers some young people face to achieving good mental health and wellbeing.

This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want people who believe in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.

Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff.

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024)

Please note: This post is subject to an enhanced DBS check.

Global Head of Finance
Hybrid: London, Spitalfields & homeworking
Full-Time | Permanent
Salary: Upward of £87, 822, depending on years of experience in a comparable role + Excellent Benefits

*Details of how to apply at the bottom of the advert*

MLC Partners are proud to be exclusively partnering with The Fund for Global Human Rights. This is a pivotal leadership role within the organisation, and an opportunity to contribute your skills within a purpose-driven, values-led organisation that recognises the importance of a people-centred approach to leadership and operations.

The Fund is an international nonprofit that exists to support grassroots human rights activists across the globe, those working with courage and conviction in their communities to create a fairer, more just world. Since 2002, the Fund has channelled more than $165 million in flexible, long-term support to local leaders and organisations on the front lines of change.

At the Fund, finance plays a central role in supporting effective, sustainable human rights work around the world. The organisation is committed to fostering a working environment where people feel respected and supported. Their values of respect, integrity, agility, sustainability, and inclusivity, are embedded in both strategic direction and in day-to-day decision-making.

This is a significant moment for the Fund as it embarks on the next phase of its strategic growth, and following recent organisational reviews, they are building the internal systems and leadership needed to sustain its long-term impact.

The Role

As Global Head of Finance, you will lead a small, dedicated international team, overseeing strategic financial planning, operational excellence, and regulatory compliance across UK and US entities.

You’ll play a key role on the Fund’s management team, ensuring financial integrity, promoting sustainable growth, and partnering across functions to embed strong financial practices organisation-wide.

This is both a strategic and hands-on role, offering the opportunity to guide long-term financial direction while staying closely connected to day-to-day operations and people.

Duties include, but aren’t limited to:

• Financial planning, reporting and strategy: managing annual budget cycle, produce monthly, quarterly and annual finance reports.
• Compliance, Audit and Risk Management: Oversee annual audits for both US and UK entities, support compliance checks and procurement systems meet organisational and donor requirements.
• Investment, Treasury and External Relations: Monitor and management investment and cash accounts across both the US and UK – optimising returns. Managing external banking, investment and lease negotiations, managing annual vendor negotiations and renewals globally.
• Systems optimisation and process improvement.
• Team leadership: Lead and support the finance team, reviewing outputs, resolving issues to support high performance. Oversee financial training to all budget holders to maintain financial literacy and accountability across the organisation.

Essential experience

The successful candidate will possess blends of technical financial expertise with operational leadership with a continuous commitment to purpose-driven work. You will have:

• Professional financial qualification (CPA, ACCA, CIMA or equivalent)
• Senior-level finance experience in an international charity or NGO sector.
• Strong familiarity with both UK SORP and US GAAP.
• Proven extensive knowledge of strategic financial leadership.
• Experience supporting grant management and donor reporting.
• A commitment to human rights, social justice, and inclusive workplaces.
• Mindset for process improvement and cross collaboration and partnership.
• Strong commitment to building and maintaining a diverse and inclusive workplace.

How to Apply/Interview dates

To apply for this role, either apply directly via the Charityjobs link with an updated CV and Cover Letter, or see details on 'How to apply' page on the candidate pack attached, and send details to the specified central inbox. To discuss the role details, please reach out to Annabelle at MLC Partners.
We particularly welcome applications from individuals from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

• Application closing date: 1st September
• 1st stage interviews (virtual): 17th & 18th September
• 2nd stage interviews (face-to-face in Spitalfields): 25th September

Salary: £24,570.00 per annum pro-rated

Location: Preston Furniture Shelter Shop

Contract: Fixed term contract ending November 2025

Hours: Part time, 22.5 per week

Closing date: Monday 25th August at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Preston Furniture shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Join Us at Mary’s Youth Club – Where Youth Work Comes Alive! 

Job Title: Youth  Worker (part time) Focus on Boys & Young men 

Hours: 25 hrs per week (to include: afternoon and evenings, school Holiday daytimes and occasional weekends and overnight stays)

Contract: Permanent

Pay: London living Wage + 8% Pension

Holiday: pro rata 28 days inc. BH 

Accountable to: Lead Youth Worker 

At Mary’s Youth Club, we’re not just a youth club – we’re a vibrant, inclusive community where young people aged 10–19 (up to 25 for those with disabilities) come together to share, grow, learn, and enjoy themselves. We believe in creating joyful and enriching experiences that empower every young person who walks through our doors. 

Our open access youth club runs exciting and diverse programmes Monday to Friday, including school holidays. Whether it’s the energy of drop-in activities like gaming, sports, and board games, or the focused buzz of creative arts, health and wellbeing sessions, life skills workshops, or youth-led social action – there’s always something happening at Mary’s. Young people help shape our programmes, and we champion their independence, creativity, and voice. 

Young people describe us as “like a family” – a safe, friendly, and welcoming space where they can be themselves. Our team is deeply rooted in youth work values: inclusion, equality, justice, reflection, and lifelong learning. Together, we work to support young people to navigate challenges and take steps toward brighter futures. 

We are now looking for a Part-Time Youth Worker to join our team – someone with the skills and experience to engage boys and young men through both open access youth work and more targeted interventions, such as mentoring and group work. You’ll play an active role in delivering our evening programmes, creating positive relationships, and supporting young people to explore their potential. 

You’ll also have the opportunity to be part of our holiday activities and residentials, work alongside a dedicated and creative staff team, and contribute to a space where young people feel safe, supported, and inspired. 

At Mary’s, we’re constantly evolving to meet the needs of our community. When you join us, you step into a role where collaboration, care, and creativity are at the heart of everything we do. This is more than a job – it’s a chance to be part of something special. 

Come grow with us – and help make Mary’s a place where young people belong, flourish, and shine. 

Closing date: Wednesday 10 September 2025 at 5:00pm 

Interviews will be held on: Monday 15 September 2025 

Part 1: 

With Sally Baxter, CEO, Tarah Reed, Business development Manager and Jordan Yutan, Lead Youth Worker 

Part 2: Successful candidates from Part 1 will be invited to our Friday Night Youth Club on Friday 19 September to meet young people 

 Click apply now to access full recruitment pack

Job Purpose

We are seeking an ambitious and relationship-focused Corporate Partnerships Lead to grow our corporate partnerships portfolio. You will be responsible for identifying new business opportunities, managing existing partnerships, and creating engaging, high impact campaigns that align with the goals of both the charity and our corporate supporters. 

This is an exciting opportunity to join a passionate team and play a key role in securing sustainable income and long-term strategic partnerships that directly fund wishes for seriously ill children across the UK. 

Key Responsibilities 

• Partnership Development 

• Proactively research, identify, and approach companies with a compelling case for support and bespoke partnership proposals. 

• Build long-term, mutually beneficial partnerships that deliver income, awareness, and employee engagement opportunities. 

• Lead on pitches, negotiations, and onboarding of new partners. 

• Account Management 

• Steward existing corporate partners to ensure excellent relationship management, timely communication, and impactful engagement. 

• Deliver high-quality fundraising campaigns, employee engagement activities, and cause-related marketing initiatives. 

• Work collaboratively with partners to co-create fundraising plans that align with their CSR and ESG objectives. 

• Campaigns & Events 

• Plan and deliver corporate-focused fundraising campaigns and events in collaboration with internal teams. 

• Attend corporate networking events and represent the charity at regional and national levels. 

• Marketing & Communications 

• Work with the communications team to produce engaging content for corporate audiences, including case studies, impact reports, and social media content. 

• Ensure brand alignment and maximise PR and media opportunities through corporate partnerships. 

• Performance & Reporting 

• Set, monitor, and achieve KPIs for corporate income, new business development, and retention. 

• Maintain accurate records of all corporate activity and relationships using the charity’s CRM system. 

• Report regularly to the Head of Income Generation on progress, pipeline, and income forecasts. 

• Compliance & Best Practice 

• Ensure all corporate partnerships follow fundraising regulations, charity law, and ethical standards. 

• Contribute to wider fundraising planning and innovation across the organisation. 

Person Specification 

Essential: 

• Proven experience in corporate fundraising, business development, or account management. 

• Strong commercial awareness with the ability to develop tailored propositions and negotiate partnerships. 

• Exceptional relationship-building and communication skills. 

• Ability to manage multiple projects and priorities in a fast-paced environment. 

• A self-starter with a proactive, professional, and confident approach. 

• Willingness to travel for meetings and events.

Desirable: 

• Experience working in a children’s or health-focused charity. 

• Familiarity with corporate sponsorship, payroll giving, or cause-related marketing. 

• Understanding of the current CSR and ESG landscape. 

• Experience using CRM systems such as Access, Salesforce, or BeaconCRM. 

Perks and benefits:

25 holidays rising up to 30 over 5 years plus bank holidays

3 day Christmas holiday shutdown 

Enhanced policies above statutory minimums

Private Healthcare

Flexible working hours 

Staff Socials 

Wish Well-being programme 

Personalised Workforce development plans

Annual training and continued professional development budget

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

• actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
• actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
• adapting the level of support to individual competence and taking account of the whole team’s needs.
• managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

• Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

• Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

• Manage drop-in sessions at our main office and at external locations 

• Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

• Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

• Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

• Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

• Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

• Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

• Be alert to funding opportunities and contribute to funding bids and proposals. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

• Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

• If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

• Experience of delivering advice across different channels (telephone, in-person, etc.).

• Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

• Ability to prioritise own work, meet deadlines and manage a variety of duties. 

• Good interpersonal and communication skills, verbally and in writing.

• Proven ability to build relationships with clients, volunteers, staff and partners. 

• Experience of working with, managing and developing volunteers. 

Desirable 

• Familiarity with Citizens Advice’s policies, procedures and systems. 

• Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

• Experience in giving debt advice 

About the role

As Data Lead, you will facilitate the collection, management, integrity, security and reporting of our programme delivery, quality assurance and evaluation data, supporting the work of the Data and Insights Manager and Head of Impact and Quality. In this role, you will primarily work with our CRM system, Salesforce, alongside other data systems such as Microsoft Excel, PowerBI and FormAssembly.

Deadline: Sunday, 7th September 2025
Interviews: w/c 15th September 2025
Start date: Monday 20th October 2025
Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

• Lead on data capture of key data points from partner schools, ensuring high quality throughout, efficient processes, and complete data. For example, collection of pupil data, SATs and GCSE results.
   
• Be responsible for promoting high standards of data integrity across the organisation. This includes supporting staff to develop in their use of data, undertaking regular data integrity activities, and developing solutions to improve data integrity issues at the source.
   
• Work with the Data and Insights Manager on the administration, maintenance and development of our Salesforce CRM system.
   
• Support the design, delivery and maintenance of a range of custom reports (in Salesforce or other software), to facilitate external stakeholder reporting and a range of internal project work across departments.
   
• With the Data and Insights Manager, act as expert in data governance and data protection processes at Action Tutoring, promoting data security and GDPR compliance across the organisation.
   
• Any other ad hoc responsibilities as deemed relevant by the CEO.
   

Person specification

We are looking for someone who has:
 

• Two or more years experience with Salesforce administration, including custom objects.
   
• Experience administering online data capture software (ideally FormAssembly), including managing integrations with Salesforce.
   
• Experience working with complex datasets in Excel, including data cleaning in preparation for import/export or analysis.
   
• Experience generating reports for a range of stakeholders.
   
• The ability to design data collection processes and system changes that are scalable, impactful, and promote high standards of data integrity.
   
• Project management experience, including creating project plans, gathering requirements, analysing risks, and managing stakeholders.
   
• Strong communication and collaboration skills; proactive in communicating updates and change to stakeholders at all levels.
   
• Confidence adapting communication style and approach to develop data skills in others, including those without a technical background.
   
• A creative and inquisitive attitude about how technology and automation can improve efficiencies across the organisation.
   
• A good understanding of GDPR compliance and processes.
   
• A commitment to equality, diversity and inclusion. 
   
• A commitment to the mission and values of Action Tutoring.
   
• A commitment to promoting and safeguarding the welfare of children.
   

You may be more successful in the role if you also have:
 

• PowerBI, Tableau, other data visualisation software experience.
   
• Experience working with government education datasets.
   
• Experience designing and implementing monitoring, evaluation and learning frameworks.
   
• Salesforce Administrator Certification (or on track to complete).
   
• Experience working in the charity or NGO sector.

We are looking for a dynamic and enthusiastic retail professional to lead our extensive operation and experienced teams. You will drive performance, develop managers and nuture our growing volunteer base.

Some of the key responsibilities are:

• Use a commercially focused approach to continually maximise opportunities and drive income.
• To significantly grow and develop the online retail offer.
• To provide leadership, direction and coaching to a large team of staff.
• Ability to travel independently across Coventry and Warwickshire.
• Weekend working on a routine basis and able to respond to out of hours emergencies.

Essential criteria include:

• Full driving licence and access to own transport for work purposes.

HR & Operations Coordiantor 

BUCS has an exciting opportunity to join our Business Services team as our HR and Operations Coordinator. This is a full time role with the option for growth and development through company support CPD opportunities! 

The HR and Operations Coordinator will play a pivotal role in maintaining efficient operations and supporting the thriving workplace environment. The primary responsibilities will be to support the learning and development initiatives, oversee office management and support the Head of People in recruitment and the employee lifecycle processes.

This employee will need to champion our BUCS values of inclusion, respect, dynamism and innovation in all areas of their work. The ideal candidate will be empathetic and trustworthy, with the role working closely with many different staff members across the business. The role will give great exposure to all areas of HR and office management, with the opportunity to own their specific work areas and bring new ideas and initiative to support staff wellbeing at BUCS. 

Working at BUCS

BUCS prides itself on being an ambitious and challenging place to work, where staff enjoy work, embrace development opportunities, and have fun.

Benefits include:

• Generous Pension Scheme
• Paid Health Care Plan
• Tax-free - Cycle to work scheme
• Christmas Closure 
• Volunteering Day leave
• Flexible - hybrid working
• Wellbeing and Social activities
• Company-supported Learning and Development opportunities

How to Apply

Please apply directly on our recruitment platform Applied. 

This will take you to the Applied platform which we use for our recruitment. 

Application deadline:  20 August 23:59

Interview Information:

If successful candidate will be called to interview week commencing the 25 August 2025

Candidates who successfully advance to the interview stage will receive further information about logistics and tasks via email. Some candidates may proceed to a second interview, which will be communicated accordingly. If any reasonable adjustments are required, please communicate them when accepting the interview offer.

Due to the expected high number of applications, it is likely we will only be able to provide feedback to those who reach the interview stage. If you don’t hear from us within two weeks of the closing date, please assume that, unfortunately, your application has not been successful. 

Applicants should have the right to work in the UK and will be asked to provide proof of their eligibility to work in the UK before employment is confirmed.

Be the welcoming face and driving force behind York & Scarborough Hospitals Charity—this fast-paced role puts you at the heart of a dedicated team, providing essential administrative and fundraising support while being the first point of contact for all enquiries.

With a passion for people and a keen eye for detail, you'll play a vital role in growing and nurturing relationships with our amazing donors, supporters, and volunteers. From delivering exceptional customer service and sending sincere thank-you messages, to managing digital fundraising platforms, ensuring financial accuracy in our CRM, and helping create engaging newsletters and direct-mail campaigns — you’ll be at the centre of everything we do.

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.