This is an exciting opportunity for someone with lived experience of disability to lead a team of talented peers in the delivery of Barnet’s statutory Healthwatch function. Inclusion Barnet is looking for a committed and confident professional who is passionate about patient and public engagement, effecting system change, and improving services, in order to improve the experiences of people using health and social care services in Barnet.

As Manager, you will have a fundamental role in leading staff and volunteers, and ensuring service users, patients and external stakeholders are involved in shaping the future of healthcare services in the Borough. Local people are at the heart of everything we do, and you will lead and guide the organisation to ensure that patients and service users are heard, their experiences shared, and their voices amplified, creating change and improving services for all.

About Healthwatch

The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives give people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.

Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:

• Gather views and understand the experiences of patients and the public.
• Make people’s views known.
• Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised.
• Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC).
• Provide advice and information (signposting) about access to services and support for making informed choices
• Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion.

About Inclusion Barnet

Inclusion Barnet is a thriving peer-led charity based in North West London. We are a friendly, supportive and inclusive team.We believe in the power of experience and this is demonstrated by all our services being led, developed and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely.

How to apply 

Please submit a detailed covering letter with your CV outlining how your skills match the job description and person specification.  The closing date is 17th April, with shortlisting complete by 20th April.  Successful applicants will be notified shortly afterwards, with interviews to be held on 23rd April.  These may be held via videoconference depending on current health advice.

As part of our commitment to safeguarding, the successful applicant will be expected to undergo a DBS check.

This role is for 28 hours a week, hours by mutual agreement with some flexibility required.  Depending on current health advice, the successful candidate may be home based during the early weeks of the role.  Actual salary between £27,200 and £28,000.

The Volunteer and Engagement Coordinator will work closely with YVHSC Central Services Volunteer Operations Manager and the Volunteer Officer to support all aspects involved in the successful delivery of our Volunteer, Intern and Work Placements programmes within the Healthwatch Hammersmith & Fulham service.

The role will have a particular focus on day-to-day coordination of volunteers, induction and training on appropriate projects and areas of service delivery for Healthwatch Hammersmith. It will also lead on the successful development and delivery of a volunteer led programme of engagement stalls and outreach activities across the borough and develop a programme of social and team activities for Healthwatch Hammersmith & Fulham Volunteers.

For more Information on the Job Description, please do click on Additional Documents below.

In line with the Care Quality Commission estates strategy, we are planning to move our London office from 151 Buckingham Palace Road to 2 Redman Place, Stratford, East London in late 2020.

Grade C, £30,022 (National) or £34,918 (London) per annum

37 Hours Per Week, Permanent

Closing Date: 5th April 2020 at 23:59pm

Interviews: Week commencing 27th April 2020 in London

About us
We are the independent champion for people who use health and social care services. We aim to help improve the quality of services by letting the government and those running services know what people want from care.
We also support a network of 150 local Healthwatch services to reach out to every section of the community and encourage more people to speak up.
Together, our work is resulting in big and small changes that are helping to make care better.

Let us tell you a little bit about the role....
As our Digital Lead, you’ll work as part of team responsible for helping local Healthwatch services use the digital systems we provide to drive engagement with the public and professionals.

You will focus on helping local services to adopt and use our standard website. As well as training staff to use the site and being the first point of contact for queries, you’ll also support services to plan their content migration and then test and launch their sites.

You’ll also work with the digital and communication teams to plan, execute and support other digital services and developments.

What we're looking for from you...
We want someone with a track record of supporting the development and roll out of digital systems, as well as experience of providing training, support and advice to system users.

Ideally, you’ll also have first class project management skills, be used to working in an agile way and bring with you an understanding of how UX and UI can be used to improve digital systems. 

If you're interested and think this is the perfect job for you, apply today! 

Accountabilities:
The main functions the post holder will undertake are:
Managing the delivery of the Healthwatch website to the Healthwatch network including managing the suppliers who are hosting and maintaining the website on a day to day basis.
Ensuring patches, fixes, system tests and upgrades are applied to ensure our websites are robust, comply with data security and information governance protocols, and provides Healthwatch England with live information about the issues the public are sharing with local Healthwatch.
Systematic investigative research and fact finding to identify areas for improvement and development within the Healthwatch digital systems.

Managing development and improvement projects in accordance with need.
Identifying and implementing solutions to resolve issues, managing divergent or conflicting views between users and suppliers.
Developing and building reporting processes on how the website is being used and how our support service is operating
Identifying training needs and delivering training to local Healthwatch using the website (both face to face and distance based support) to ensure effective and secure management of online content. Overseeing the adoption of the website by new users and developing new resources as required.
Providing briefings on upgrades and the operational status of our website to the Healthwatch England management team, ensuring good engagement and communication with local Healthwatch through the provision of advice and support to digital users in a timely manner.
Working with the Digital and Communications Teams to manage budgets for hosting, maintenance and training as well as the support budget for solving system glitches. Implementing information management policies, ensuring compliance with information security requirements and standards.
Procuring and managing suppliers in line with organisational policies, managing relationships with technical specialist developers, and negotiating with third party suppliers.
Supporting the development and delivery of our wider digital systems.

Essential Skills and Experience
Functional and technical understanding of website management and development. Including:
experience of successfully supporting the launch of websites, content management and user testing.
Experience of effectively using systems to create, edit and publish digital content.
Experience of providing specialist advice and training to people with varied skills help maintain a website and troubleshooting technical issues.
Experience of reviewing, developing and documenting technical solutions and processes for website maintenance to meet business needs and managing and procuring day to day support for a website from a third party.
Ability to identify and produce analytical reports to communicate issues, risks and trends about digital systems. 
Ability to make quick decisions, proposing a range of solutions that meet needs of different stakeholders in the short and longer term.
Ability to work autonomously but with support from senior or specialist colleagues on specific areas.
Ability to take responsibility and to deliver on time with excellent project management skills.
Experience of implementing information management policies and ensuring web based compliance with information security requirements and standards.
Experience of team management, both leading a team and working as part of a team with excellent people skills.
Well organised, self-motivated and with good attention to detail, ability to respond constructively to feedback, listen carefully and present his/her self professionally.
Strong interpersonal skills, experience of managing relationships and negotiating with third party suppliers and persuading stakeholders.
A personal commitment to the mission and values of Healthwatch England.

Desirable Skills and Experience
Knowledge and experience of managing a Drupal CMS.
Knowledge and experience of database management including CRMs

Healthwatch England Vision, Purpose and Approach
Our vision: Health and care that works for you
Our purpose: To find out what matters to you and help make sure your views shape the support you need
Our approach: People’s views come first – especially those who find it hardest to be heard. We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
To enable this to happen, it’s important that everyone understands the approach we will take to our work and what they can expect from us.
People’s views are at the heart of everything we do
We work creatively to ensure people from every community have their say about health and care
We speak clearly so that people can understand and act on our evidence
We achieve positive change by working in partnership with others; and
We are independent and are prepared to challenge services.

Chatty, Engaging Listeners

Do you enjoy, are experienced in, and are comfortable talking to people either individually or in groups?  Are you happy presenting in public to raise awareness of the work of Healthwatch? Are you interested in people’s experiences of health and social care?  Do you have bags of enthusiasm and enjoy meeting new people?

Healthwatch Thurrock is looking for 2 x part time engagement workers who can travel around the borough talking to the local community about things that matter most to them plus recruit volunteer Healthwatch Ambassadors

Job title: Programme and Partnerships Manager (Employment)

Salary: £39,256 -£42,000

Hours: 37.5 per week (Part time/Job share will be considered)

Black Thrive is a partnership that works to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. We place the voices of the community at the centre with the aim of influencing policy, service design and delivery. We are a small and dedicated team with big ambitions. Our work focuses on changing systems that create and sustain inequalities for Black people in Lambeth.

We are looking for a Programme and Partnerships Manager (Employment) to join our team and lead on our employment strand of work which promotes wellbeing, prevents ill health, slows the progression of long-term illnesses and supports recovery from ill health. The immediate priority for the role is to ensure the effective delivery of the employment project funded by Guys and St Thomas’ Charity (GSTC).

We especially encourage applications from people from Black backgrounds and individuals who have lived experience of long-term conditions and or caring for someone living with long-term health conditions.

Please send us a copy of your CV (no more than 3 pages) and cover letter (up to two pages) outlining your suitability for the role. Email your CV and cover letter or post it to Black Thrive, We are 336, 336 Brixton Road, SW9 7AA. All applications should be received by 11:30pm on Tuesday 7th April 2020. Please note that our office closes at 5:30pm.

Interviews will take place between 15th and 17th April 2020

Office Hero!

The most valued person in an organisation is the one that everyone notices is on holiday, and that is usually our apprentice.  The Business Admin (Office Hero) Apprentice role is varied and an excellent opportunity to gain multiple skills across reception, administration, marketing and events.

Essential criteria are a friendly, professional attitude with bags of enthusiasm.

The role will suit any person wishing to develop these skills whether it is your first role, change of role or returning to work after an absence.