Help youth volunteer volunteer roles in tooting, greater london

Join Our 1st Board of Trustees!

Are you passionate about making a lasting impact in your local community? We're seeking dedicated individuals to join our Board of Trustees and help shape the future of our charity.

Introducing Urban Youth: Igniting Potential in Inner London

In the vibrant, fast-paced heart of London, there is a generation of young people brimming with potential, yet facing unique challenges. They are the future, but for many, the path is obscured by deprivation, isolation, and a world increasingly dominated by screens.

That's why we created Urban Youth.

We are a brand new, dynamic youth work charity dedicated to cutting through the noise and reaching the young people who need us most in Inner London's deprived areas. Our mission is simple yet profound: to move beyond passive engagement and create active opportunities that inspire, connect, and empower.

Our Vision: Moving Beyond the Screen

Urban Youth is not waiting for young people to come to us; we are meeting them where they are. We are tearing down barriers to engagement by deploying innovative, flexible youth work:

• The Youth Bus: A mobile hub transforming spaces into instant centres of positive activity.

• Pop-Up Hubs: Breathing new life into unused community spaces or integrating within existing centres.

• School & College Partnerships: Working directly within educational settings and collaborating with other youth organisations to ensure seamless support.

Our Impact: Building Skills, Confidence, and Community

We believe that every young person deserves a space to discover their authentic self. Our core focus is on diversionary positive activities—experiences designed to get young people out of their homes, away from their screens, and fully engaged with their peers and the world around them.

• Social and Life Skills: We teach practical skills, from teamwork to conflict resolution.

• Confidence Building: We champion self-belief, encouraging young people to take positive risks and celebrate their achievements.

• Discovery and Connection: We provide a vital sense of belonging, fostering meaningful relationships in a safe, non-judgemental environment.

At Urban Youth, our staff are more than just youth workers; they are positive adult role models—here to nurture, guide, and support. We are lighting the fuse on potential, empowering today’s youth to become tomorrow’s confident, capable, and connected leaders.

Join us as we work to transform challenges into triumphs, one young person at a time.

Skills We Need:

• Governance
• Finance
• HR
• Strategic Planning and Development
• Fundraising / Grant Writing
• Much More!

Commitement:

3 Hours Per Month

Location:

Hybrid (London based charity)

Apply now and help us lead with purpose.

Become an URBAN YOUTH Trustee!

No experience needed. Just a passion for youth work/empowering young people across London.

We're planning to launch in 2026 and need you to help us get set up and ready to launch to young people across London.

TEAM

URBAN YOUTH

Your City. Your Vibe. Your Leadership.

About YAUK

Youth Advantage UK is a charitable organisation that uses a research-led approach to inform policy work and projects
that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

What we offer!

Anybody who wishes to help and contribute to a good cause are welcome to apply for one of our volunteering positions. We will speak to you about what your aims are to ensure that the volunteering position you are applying for is suitable. By volunteering you have the chance to learn something new and contribute to a successful organisation who is looking to help young people in the UK.

We are looking to appoint a volunteer who has management experience and who is able to support the functions of our Communications & Marketing Department through the effective management of our marketing team and marketing policy. These functions include: website, social media, engagement, events and sponsorship (as a temporary function within this department). 

Key accountabilities:

• Departmental strategic management 
• Marketing policy development 
• Social media output 
• Website development and design 
• Engagement and events 
• To take part in department wider management and leadership activities
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements 

• To have experience working in the charity sector or voluntary sector 
• To have experience in managing a team of people/volunteers 
• To be competent in IT, social media and website design 
• To be an effective communicator and leader
• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Right to volunteer in the UK

Benefits

• This is a UK based 100% Fully remote and flexible role 

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

 Why volunteer with us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our staff and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations. 

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organisation, enhance your skills, and gain valuable experience to help you begin your career in Research as we endeavour to grow our organisation and continue to make positive changes to the lives of young people. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

Are you passionate about young people and ensuring everyone has equitable access to opportunities? Do you have a vibrant energy and experience to bring to our families and children? Then we could be looking for you to join our team of volunteers supportung families and young people in the North Kensington community.

As we ease out of lockdown, we are looking for volunteers to help on day trips in and around London to support families in getting back to normality again.

Trips will include anything from horse riding through to the beach, farms and Kew Gardens. This is an opportunity to help families in our community while gaining experience of working with a small, friendly and supportive charity.

Volunteers will help the group leader to accompany groups of parents/guardians and their children on a variety of cultural/fun trips, helping to make them feel welcome. 

Suitable volunteers will be reliable and sociable and enjoy working with children. Volunteers must be available for day trips during school holidays, as this is when most of the trips take place.

Volunteers receive a full induction, and support from the Children and Young People Coordinator. Travel expenses on the outings and any entrance fees are covered, and some further expenses can also be claimed.

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the  smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.

• You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.

Duties

1. Exit Management

• Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
• Maintain accurate records of exits to inform retention and engagement strategies.
• Ensure compliance with organisational policies during volunteer departures.

2. Volunteer Inactivity Management

• Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
• Maintain updated records to track and report volunteer activity trends.

3. Grievance and Conflict Resolution

• Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
• Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
• Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.

4. Policy Execution and Compliance

• Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
• Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
• Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.

5. Volunteer Relations

• Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
• Actively promote inclusivity and diversity in all volunteer-related activities.

6. Compliance and Reporting

• Ensure all volunteer-related activities comply with organisational and legal standards.
• Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.

Requirements

• Excellent writing and communication skills.

• IT literacy with own equipment (laptop and phone)

• Ability to work well in a team.

• Strong attention to detail and organisational skills.

• Ability to prioritise tasks and manage time effectively.

• Passionate for personal development

• Good experience and foundation in employee/volunteer relations

• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

What You’ll Gain

Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

We look forward to hearing from you!

Cadet Unit Leaders Wanted in LONDON

Join the Ranger Cadets – Lead a London Unit

Do you want to inspire the next generation and make a real difference in your community?

The Ranger Cadets are seeking passionate leaders to establish and guide our local cadet units across London.

We are a new, independent, non-profit uniformed youth organisation with a bold mission: to engage young people in their communities, equip them with essential life skills, and unlock their full potential. We are non-political, non-religious, and proudly inclusive – open to all, regardless of background.

Now, we are looking for Cadet Unit Leaders to lead our cadets at the grassroots level, ensuring they are seen locally in uniform as positive role models breaking down stereotypes of young people in the community.

The Role

As a Cadet Unit Leader, you will:

• Set up, manage, and develop one of our London-based cadet units.

• Lead and inspire cadets, creating a safe, supportive, and engaging environment.

• Coordinate and deliver the cadet syllabus, ensuring cadets take part in fun, rewarding, and interactive programmes.

• Help cadets earn badges for their uniform and progress through the ranks.

• Represent Ranger Cadets locally, showcasing young people as forces for good in their communities.

• Wear a uniform with rank insignia, reflecting your leadership role.

Why Volunteer With Us?

• Empower young people: Help cadets grow into confident, capable leaders.

• Shape the future: Build and lead a unit that will become a cornerstone of the Ranger Cadets.

• Be part of something new: Join the founding team of a pioneering youth organisation.

• Inclusive community: Work with a diverse group of young people and volunteers united by service.

Who We’re Looking For

We want someone who is:

• Passionate about youth development and community service.

• A strong leader and organiser, able to inspire and coordinate activities.

• Committed to our values of inclusivity, integrity, and service.

• Excited to help cadets earn achievements, wear their badges with pride, and advance in rank.

Your Call to Action

This is more than a volunteer role – it’s a chance to make history at the grassroots level. Step into uniform. Take up the challenge. Become a Cadet Unit Leader and help us inspire the next generation in London.

Apply today and be part of the founding team of the Ranger Cadets. Together, we will be a force for good.

RANGER CADETS 

#PreparedForLife

Are you passionate about the world of gaming? STAMMA’s Minecraft club is a project which aims to bring young people aged 7-14 who stammer together through the exciting world of Minecraft! Our club plays in a private virtual realm where we can build exciting creations and collaborate on imaginative group projects. And you can be part of it too!

We know that the world can feel like a lonely place for young people who stammer. We want to help people connect and show them how great being part of the stammering community can be.

We’re looking for people to join us to be Minecraft session leaders. We’ll support you to lead short 1-hour ‘play together’ sessions in our virtual world 2x a month on a Tuesday or Thursday evening 6-7pm.

Please note that this volunteer role is only open to people who are resident in the UK.

Basic information

Hours: 3 hours a month plus one quarterly catch-up session on Zoom (amounts to 2 sessions a month of 1.5 hours)

Day and time: A regular slot on either Monday/Thursdays 5.45-7.15pm (session runs 6-7pm)

Commitment: We hope that you will enjoy this role and commit at least 12 months to the position

Location: Home-based

Supported by: Catherine Woolley (Children and Families Lead)

What does the role involve?

As a Minecraft Session leader, we’re hoping you’ll feel comfortable to:

•  Run a ‘play together’ session for young people who stammer either on your own or with another session leader. Sessions are usually run by two volunteers working in partnership.
• Help to keep our Minecraft realm a friendly space for everyone.
•  Support new players, such as showing them around the world, introducing them to other players and answering any questions they have.
• Helping families to set up Minecraft on their device and access the session for the first time.

What support would you get?

We'll help you through a training programme, which will include online training modules and some shadowing. This training is likely to take around 5-6 hours in total and can be completed in bite-sized amounts to suit your schedule. We will also provide ongoing support through our quarterly catch up sessions for Minecraft session volunteers to share experiences and explore any concerns or challenges.

What would you need?

• A quiet place where you can work in privacy and not be overheard during calls
• A console/computer with Minecraft installed
• A second device where you can take part in a Zoom call
• Stable internet connection which supports gaming

Who might enjoy this volunteer role?

You’re likely to enjoy volunteering with our Minecraft groups if you:

• Are experienced at playing Minecraft.
• Enjoy listening and talking to young people.
• Have a genuine curiosity about people and their experiences.
• Are passionate about making the world a better place for people who stammer.

It’s not essential to stammer if you are interested in volunteering with us, but you may particularly enjoy this role if you do. Your personal experience of stammering can be very useful!

Other Information

As a volunteer you can, of course, step back from the role at any time. However, both you and the Minecraft club are likely to get most out of the opportunity if you’re able to volunteer with us for at least 12 months. By gradually learning and developing your confidence in the role, you can have the biggest impact.

This is a volunteer role and is unpaid. As this is a role where you will be working with children and young people, we will need you to complete a DBS check with us before you can lead any sessions on your own.

Contact & apply

To express an interest in volunteering on the STAMMA's Minecraft Club, or if you have any questions, please complete the volunteer form on our website.

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming. 

We’re currently recruiting Outreach, Events & Fundraising Volunteers to join our amazing and dynamic volunteer team at elop!

elop is an award-winning LGBT Mental Health and Wellbeing Charity with 29 years’ experience of supporting LGBT+ communities across London and Essex borders.

Joining our LGBT+ Volunteer team you will be part of an enthusiastic and dedicated team who value & appreciate the benefit of giving back to the community and enjoy the opportunity to work with others to raise much needed funds to support our work at elop.

Supported by staff or lead volunteers, our volunteer teams plan & deliver events, organise & host varied fundraising initiatives such as karaoke nights, drag bingo, and comedy events.  If you’re someone who enjoys talking to people and have a friendly disposition, then you’d be well placed to help us reach new audiences, promote our work, and raise money.

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.

The reading group is in Streatham and is an important element of a study programme for young people aged 14 to 18 who are out of formal education. The timings of the reading group sessions are as follows: 

• Monday afternoons 2pm to 3pm 

• Wednesday mornings 11am to 1pm. 

Volunteers are required to attend either one of both sessions. Volunteers are also welcome to stay and support the more traditional English language classes either before the reading session on Mondays or after the reading session on Wednesdays. 

Students will be supported to read at length and complete challenges that are adapted to their ability level.

The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.

The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.

Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

Volunteer Advert: Website & Social Media Producer

Coempowered is a small but rapidly developing non-profit working to empower indiviuals and help build community capacity among for young people, women, and marginalised communities in the UK and internationally through workshops, classes, semiar, projects and research. We are now building the foundations of our organisation and are looking for a dedicated, creative volunteer who is genuinely passionate about our educational and social mission and willing to grow with us as we expand our work and prepare for charity status.

About the Opportunity
This role is ideal for someone who wants to contribute meaningfully to a growing organisation by strengthening our digital presence and helping us reach wider audiences. You will work closely with the directors to shape our public voice and ensure that our online communications reflect our values of inclusion, critical thinking, and empowerment.

We are seeking someone who can commit reliably, collaborate with a small remote team, and take responsibility for managing our online platforms with initiative and care.

Key Deliverables

• Manage weekly posts across LinkedIn, X (Twitter), and Instagram.

• Create clear, engaging written content that communicates our work and mission.

• Produce and upload website content, including updates, project summaries, and short articles.

• Maintain a consistent editorial tone and visual identity across platforms.

• Support campaign planning and announcement of new programmes.

• Monitor basic engagement analytics and propose improvements where relevant.

• Work collaboratively with directors and volunteers to plan communications in advance.

What We’re Looking For

• Strong writing and digital communication skills.

• Experience managing or creating content for social media platforms.

• Ability to work independently, meet deadlines, and communicate proactively.

• Interest in education, philosophy, youth empowerment, or social change.

• A genuine desire to help build a young organisation and contribute to its long-term growth.

Time Commitment
Flexible, remote, approximately 2–3 hours per week.

If you are passionate about meaningful education, committed to social impact, and excited to help shape an emerging organisation, we would be delighted to hear from you.

The Role of the Chair: The Chair of Trustees plays a vital role in shaping the strategic direction, governance and impact of Success Club. Working closely with the CEO and the Board, the Chair ensures that the charity operates effectively and remains true to its mission and values. The Chair acts as an ambassador for Success Club, promoting its mission and values to key stakeholders. This is a rewarding opportunity for an inspirational and experienced leader to guide an ambitious charity through its next phase of growth to achieve its ambitions and influence positive change for young people.

About Charity Success Club: Success Club is a dynamic and ambitious charity dedicated to supporting children and young people who are potentially at risk of under-achieving, both academically and socially. We became a charity in November 2018 but have been working in schools since 2014. We believe that, when children and young people succeed in the moment, they create templates that they can use at any time. Our team puts mindfulness at the heart of our intervention, teaching children and young people how to develop a better relationship with themselves. We help students understand the wider implications of negative attitudes, allowing them to find solutions to issues they may face now and in the future. During 2024 we have provided support and activities to 2970 children across 26 schools. Current tracking (for 2025 year to date) show that we are well on the way to surpassing those figures. We are a passionate team of staff and volunteers, supported by a committed Board of Trustees, working together to create lasting change.

-Please note that the vacancy will close automatically if we reach out the maximum number of applications for this round of recruitment. 

Childline is a vital service, available 365 days a year to support children and young people, whatever their worry or concern.

In 2020 we set up our virtual Childline base to support children and young people by answering their e mail contacts. Home-based Childline email counsellors respond to emails from young people who have got in touch with something that's worrying them, whether it's bullying, abuse, self-harm or family relationships. 

Please Note - Please note this advert will close when we have sufficient applications to fill our training groups. 

You'll need a laptop or PC with a Microsoft Windows 10/11 or Apple MacOS (version 12 or above) operating system, with speakers, a USB port for a headset and a webcam along with a mobile phone. Note: a tablet, smart phone/tv and Chromebooks are not suitable. You will need a minimum broadband upload speed of 5MB and minimum download speed of 10MB. Internet connection via a dongle is not suitable for home working on Childline shifts. You'll also need a private, confidential space for shifts.

If you are interested in volunteering for the virtual Childline base and want to find out more about home-based e mail counsellor role, the next step is to attend a Volunteer Information Meeting, which is a fantastic opportunity to:

Meet with staff as well as volunteers to ask any questions you may have
Learn more about the application process and your volunteer journey

Our meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. At the meeting, you'll also receive information on other ways you can become a supporter of the NSPCC.

To book a place at one of our online Volunteer Information Meetings, please click 'Join Us' to register your interest.

Please Note: You must be over the age of 16 to apply for this role.

Summary

To be the first point of contact for families at our centres, providing administrative support and helping ensure the smooth running of the service.

Detailed description

We are looking for Volunteer Administrators for the following locations:

Broadwater Family Centre, Stevenage

Windmill Family Centre, Hemel Hempstead

Sopwell Family Centre, St Albans

Westfield & Littlebury Family Centre, Watford

The BECC Family Centre, Borehamwood

Main responsibilities

·Welcome families, visitors, and professionals to the Family Centre in a friendly and professional manner.

·Answer telephone calls and take messages accurately.

·Assist staff with administrative tasks such as photocopying, filing, and preparing resources.

·Input data into systems, ensuring accuracy and confidentiality.

·Help maintain an organised and tidy reception and office space.

·Support the preparation of publicity materials, newsletters, and information displays.

·Signpost visitors to the appropriate staff member for further support.

·Uphold safeguarding, confidentiality, and health & safety policies at all times.

Skills / Abilities / Experience / Qualities

·Friendly, welcoming, and professional manner.

·Good organisational and communication skills.

·Basic IT skills (Microsoft Office, email, internet)

·Reliable, punctual, and able to work as part of a team.

·Respectful of confidentiality and sensitive information.

·Understanding of diversity and inclusive practice.

·Previous office or reception experience is helpful but not essential.

Training / Support

·A full induction to the service and specific site will be provided.

·Requirement to undertake One YMCA online training courses

·To understand and implement One YMCA’s policies.

·Ongoing support and regular 1:1 meetings

·Access to organisational events throughout the year including Socials, Conferences and Training opportunities. 

Additional Information

·Undergo enhanced DBS check

·X2 References required

·Undertake additional training as and when required

·We offer to pay volunteers’ “out of pocket” expenses within agreed guidelines

The Sign Language Officer oversees the teachers in running the BSL and Makaton teaching sessions once a week, ensuring volunteers engage in the sessions and thus utilise their skills at events. This involves building lesson plans, working to create engaging sessions and materials and helping to conduct teaching sessions.