NEA aims to eradicate fuel poverty and promote energy efficiency to low-income and other vulnerable households through working in partnership with central and local government, fuel utilities, the health sector, consumer groups and NGOs.  

This post provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK. 

NEA’s Energy Advisors are empathetic, polite and have good listening skills but are also knowledgeable, assertive and confident.  Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups.  They also get involved in a range of tasks to support these activities.  Energy Advisors sit within the Operations Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances. 

Whilst experience of providing advice to householders and knowledge of energy efficiency would be advantageous, they are not essential as NEA will provide full training to the successful candidate.

This is a full-time role - 37 hours per week Monday to Friday on a flexi-time basis.

This is a one-year fixed term appointment, and we are flexible about the location of the post. Office bases will be discussed with applicants on appointment, but staff are currently working from home on a temporary basis.

The job description which you will find on NEA’s website provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.

Overview of the role

Our long term vision is for cervical cancer to be eradicated and until then that no woman that is diagnosed goes without the support she needs. The charity has set out an ambitious five year vision, and this will require significant growth in income to allow us to significantly extend our information and support programmes.

The Trusts and Statutory Manager will build on recent success; manage the overall growth of trusts, foundations and statutory funding in order to help Jo’s Cervical Cancer Trust secure the income needed to achieve sustainable growth. There will be an increased focus on the Statutory income stream over the coming years. The post holder will be responsible for working with teams across the organization to develop new projects and evaluating existing projects.

You will be building relationships with funders, writing applications, networking and providing first class stewardship to a range of funders. You will need a track record of raising significant funds from trusts, have excellent communication skills and an ability to assess impact, costs and added value.

This post requires someone who has extensive experience in generating income from Trust/ Statutory funders. This role is integral to the development of the charity and so is a fantastic opportunity for an experienced, resourceful, ambitious and hardworking individual.

Overall purpose of the role

To develop and implement a strategy to grow sustainable income from trust, foundation and statutory funders. This includes identifying, researching and cultivating new sources of income whilst also developing and maintaining strong relationships with current donors.

Key tasks and responsibilities

• Developing and implementing a strategy for maximising income from Trusts, Foundation and Statutory funders
• Being the key contact for all Trust, Foundation and Statutory fundraising activities
• Research and qualify a robust pipeline of potential funders in order to achieve sustainable growth, ensuring that prospects are matched to projects appropriately; with a particular focus on securing multi-year /  high value (£50k+) grants, as well as increasing our pipeline of medium size funders
• Work alongside the Head of Fundraising and the Chief Executive to develop and manage key supporter relationships, sharing information and leads; build new donor relationships and maintain current relationships through appropriate means e.g. reporting, meetings, networking and communications.
• Plan and deliver an application and reporting calendar for funders of all sizes; implementing bespoke approaches, cultivation and stewardship in order to maximize income and engagement
• Develop effective working relationships with senior management, trustees and senior level volunteers in order to maximise their contribution to the success of the trusts and statutory programme
• Work with colleagues across the organisation to develop a range of projects (for core and new work) into fundable and compelling applications ensuring they meet funder requirements and are backed up with clear and detailed budgets.

• Establish processes with delivery colleagues to monitor and evaluate activity and ensure funder reports are delivered within deadlines, and in line with grant and funder requirements
• Research and monitor new developments/funding opportunities, and sector trends

• Monitor and report against operational plans, income and expenditure budgets and other KPIs to ensure objectives are achieved and exceeded; proposing plans for remedial action if income and expenditure projections are not on track
• Ensure that all funds received are accurately allocated as unrestricted or restricted grants
• Take responsibility for ensuring that full records of all Trusts, Foundations and Statutory activity (including research, asks, mailings, updates, communications and income), are maintained on the charity’s database and other internal systems
• Work alongside the Head of Fundraising to contribute to overall fundraising strategy. Support and contribute to cross-team projects, leading on projects as required
• To attend and contribute to team meetings and work closely with colleagues in order to understand their funding needs.
• Where appropriate represent the charity at external events
• Occasionally be asked to work outside of office hours or travel outside of London

The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked from time to time to take on other responsibilities as reasonably requested by their manager

Location: Hammersmith & Fulham (On site delivery with hybrid working upon successful completion of the probationary period)

Citizens Advice Hammersmith and Fulham (CAHF) is a busy, dynamic award winning service. We are seeking to recruit two assessors. 

This role will require you to assess client issues via our telephone helpline Adviceline, and digital channels. The role aim being accurate and quick assessment of issues presented within Citizens Advice guideline and standards. To identify the steps, client can take to resolve their problem.

Utilising your assessor experience, gained in customer facing environment, you will use your excellent communication and customer service skills, to empathetically deliver the assessor role. You will be a self-motivated individual, with strong IT skills, and demonstrate a good understanding of the main enquiry areas (Welfare Benefits, Debt, Housing and Employment).

All shortlisted candidates will be asked to take a test (a mock client call and write up) with all candidates achieving a satisfactory score will be invited to interview on Friday 27th May 2022.

Closing Date: Monday 23rd May 2022 by 08.00am

Interview Dates: Friday 27th May 2022 (fixed date)

Job Title: Helpline Tech Abuse Lead

Location: This role requires travelling to London Head Office and Refuge Services whenever needed.

Salary: £33,720 per annum

Contract Type: Permanent

Hours: Full-time, 37.5 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Responsibilities

We are recruiting for a Helpline Tech Abuse Lead who can provide specialist support and safety-planning around tech abuse to women and their children, with a particular focus on women accessing the National Domestic Abuse Helpline.

The successful applicant will support the helpline workers and volunteers to increase understanding and awareness on tech abuse, and how to identify and respond to these risks as well as work closely with survivors of domestic violence and other forms of gender-based violence and their children, from the point of crisis, to provide high quality independent advocacy and support.

With extensive practical experience of supporting a diverse range of victims of domestic violence and/or other forms of gender-based violence, the post holder must have an understanding of both dangers of technology when used to perpetrate abuse and of the ways in which technology can be harnessed to empower survivors of abuse and enable women to achieve personal outcomes.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Monday 23 May 2022 at 09:00am

Interview Date: Friday 27 May 2022

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Frontline Services Helpline Adviser

Full time at 35 hours per week

Home based, UK 

Salary: £25,375 - £28,420 Dependent on experience

Permanent

Closing date: 9am Thursday 19th May 2022

Interviews will be held via Microsoft Teams w/c Monday 30th May

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling Helpline (24 hours a day, 365 days a year) to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

We are looking to recruit three Frontline Services Helpline Advisers to work flexibly across a four-week rota on shifts between 7am and 11pm, which includes weekends (two out of four) and evenings as part of a team which includes a Team Leader, Senior Adviser and 7-10 advisers.  There may also be opportunity to work permanent night shifts should this suit the candidate.

Advisers Key Responsibilities include:

• Providing empathetic advice, support and guidance to callers, who are affected by problem gambling, via our Freephone Helpline, Live Chat (Netline) and digital platforms.
• Enabling client led support, responding to their needs using facilitation skills, motivational interviewing and other therapeutic techniques.
• Ensuring issues of risk are responded to and dealt with effectively in line with our safeguarding policies.
• Knowledge and awareness of the wider issues which those affected by problem gambling may experience – and the appropriate services to signpost them to.
• Collaborate and engage professionally with other remote-working colleagues as part of a Helpline team.
• Using various IT systems; including call handling systems, CRM and internal communication platforms.
• Capturing client data in order to improve understanding and help us to tailor our support to those in need of support.
• Moderating our online Forum and Chatrooms.

You should have experience of working within a therapeutic support/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.  You will also be allocated time to focus on personal wellbeing.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Owen Young, Frontline Senior Operations Manager at or our Lived Experience Manager Colin Walsh.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Service Head Helplines

We are seeking a Service Head to be part of a senior management team responsible for the day to day delivery of a safe and effective childline service for children and young people

You will be working for a charity whose mission is to prevent cruelty to children in the UK. They’re leading the fight against child abuse in the UK and Channel Islands and believe that every childhood is worth fighting for.

Position: Service Head Helplines

Salary: £41,736-£56,935 per annum

Location: London – The charity operates 24/7 across a range of geographically dispersed locations, you must be able to work flexibly including frequent travel across the UK is required.

Vacancy Type: Permanent

Working Hours: 35 hours per week

Closing Date: 29th May 2022

About the role:

The Services Directorate focuses on protecting children and young people and preventing abuse, especially at times when they are most needed. The priority is to enable people to protect children and prevent abuse. As a directorate, the charity are uniquely placed to work across key audiences to promote their work, raise awareness, deliver learning and transfer knowledge. Their universal national services include two major helpline services.

As a member of the leadership team, you will also be responsible for the development of the service to ensure it remains relevant to the needs and service demands from young people.

In this role you will be responsible for contributing to the charity’s strategic developments, drive improvements, lead, manage and develop the team ensuring that a quality response is given to every child or young person who contacts Childline.

About you:

We are looking for a Service Head who has proven ability and evidential experience in engaging with a range of stakeholders including young people and partner organisations and you will have a comprehensive knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

Join the team as Service Head and help to make a contribution that makes a difference. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!

The charity is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expect all staff, volunteers, agency workers and consultants to share this commitment.

Other roles you may have experience of could include: Service Head, Helpline Service Manager, Helpline Manager, Child Helpline Manager, Child Protection, Helpline Team Leader etc.

Dementia Advisor

Contract Type: Permanent
Location: Flexible across the Area boundaries in West and South London
Salary: £20,872- £22,143 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 23 May 2022
Interview Date: TBC via Zoom/Teams

Location: Hybrid role (Homebased, Community and Office)

About Our Client

Dementia devastates lives. By 2025, over 1 million people will be living with the condition. But dementia won't win. Until the day a cure is found, our client will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything they do is informed and inspired by them.

They are one of the UK's leading dementia charity. Every day, they work tirelessly to find new treatments and, ultimately, a cure for dementia. They provide expert information, training, and support services to all those who need their help. And they are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

There is no direct care element to the Dementia Support Worker role, however they work passionately to provide advice, support and guidance to people affected by dementia.

This role supports people in their homes where they interact face to face, telephone and virtually to give people the tools and knowledge to make informed decisions about their future.

The company is proud to have a small but passionate and diverse team with a welcoming and supportive culture.

- Offering a vital and compassionate advice service to support and guide those affected by dementia.
- Provide community based, face to face services for an increased level of support for more complex cases.
- Managing referrals, assisting clients in assessing their information and support needs in a person-centred manner.
- Providing knowledgeable and trusted information regarding services and benefits available and, where appropriate, assist clients in accessing them.
- Signposting clients to a choice of suitable other sources of help, where appropriate.
- Developing a proactive approach in reaching people with dementia and carers who may not otherwise access their services.

About you

They are hoping to welcome an approachable and knowledgeable Dementia Adviser to work in Wandsworth. This is an amazing opportunity to have a rewarding career providing support and guidance to people affected by Dementia.

They strive to help people to maintain independence, improving their sense of well-being, and putting people in more control of their own lives. They promote a person-centred service so that their support is unique to each individual, based upon their own aspirations and needs.

They are looking for:

- Someone who has working experience of assessing people face to face with an ability to assess their needs.
- Deliver advice and guidance with a non-judgmental approach and outstanding communication skills.
- Strong organisational and time management skills to manage your caseload of clients effectively.
- Good IT skills and be able to travel independently across Wandsworth
- An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other challenges this would be taken into consideration.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career within the company.

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, etc.

Ref: 132 818

Job Title: Benefits, Debt and Money Advisor 

Region: North East /Cumbria (Homebased) 

Directorate: Operations 

Contract: Permanent 

Salary: £25,813 to £27,228 per annum 

The Role 

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the North East/Cumbria region your ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role. 

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. 

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions. 

If successful, the main duties of your role will be: 

• Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority. 

• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal. 

• Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement. 

• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate. 

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided. 

• Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

About the Royal British Legion 

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. 

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

Diversity Statement 

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. 

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. 

How to Apply 

Please Click “Apply Online” 

Closing date for this role is: Sunday 6th June 2022 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. 

Job Title: Benefits, Debt and Money Advisor 

Region: Yorkshire (Homebased) 

Directorate: Operations 

Contract: Permanent 

Salary: £25,813 to £27,228 per annum 

The Role 

At the Royal British Legion, we believe in building on potential. As a Benefits, Debt and Money Advisor, covering the Yorkshire region your ability to ability to provide specialist debt and welfare benefit advice, could have a real impact on people’s lives. A clean driving license and access to your own vehicle is essential in being able to undertake this role. 

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them. 

We are the country’s largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever it’s needed. 

As a Benefits, Debt and Money Advisor you will be responsible for providing a comprehensive community-based debt or welfare benefit advice service to beneficiaries who are experiencing difficulties, advising on their legal position and all the suitable options available through a mixture of face-to-face, telephone and email interactions. 

If successful, the main duties of your role will be: 

• Provide specialist level debt casework, advising on legal position and all suitable options debt options, maintaining professional advice standards in line with the Financial Conduct Authority. 

• Provide specialist level welfare benefits casework including the preparation of written submissions and representation at first tier tribunal. 

• Carry out complex benefit calculations and income maximisation through the take up of appropriate benefits, identifying and advising on entitlement. 

• Act for the client where necessary; drafting letters, obtaining medical evidence, and researching case law as appropriate. 

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation, using the IT software provided. 

• Develop and maintain local contacts with agencies and charities associated with debt and benefit issues. These will include MOD, DWP, NHS, local authorities, and service charities.

About the Royal British Legion 

Across the country, in every city and on every street, RBL is there to support our Armed Forces community.

It's this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive. 

If you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, whatever your background, we think you’ll find a role here that works for you, with career opportunities right across the UK. 

Diversity Statement 

We believe that the compassion, understanding, and service we show each and every individual should be reflected in the way we all support, respect, and include every individual who works with us. We want everyone involved in our work or receiving our services, to feel proud to contribute to or be part of a diverse and inclusive organisation. 

We recognise that we still have a long way to go to ensure that we make the RBL a truly great and inclusive organisation to work for and be part of so we have set out our commitments to provide a clear path to deliver this ambition. We will keep listening, learning, and sharing our progress and impact. 

How to Apply 

Please Click "Apply Online" 

Closing date for this role is: Sunday 6th June 2022 

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. 

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Helpline Worker.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called “conversion therapy”, and hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy changes, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report on LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and a better understanding of the needs of LGBT+ people around the country.

We are looking to recruit an experienced helpline team member to join our team. The Helpline Worker will work as part of a team, answering calls, and responding to emails and webchats on Galop’s National LGBT+ Helplines. This will include supporting callers who have been subjected to violence and abuse, including domestic abuse, hate crime, sexual violence and so-called conversion therapies.

 The role will report to the Helpline Manager and will work on a rota basis.

To be considered for this post, you will need to demonstrate:

• Experience of supporting people who have been subjected to violence and abuse
• Experience of delivering support via a helpline
• An understanding of the issues affecting LGBT+ people experiencing violence and abuse
• Flexibility to cover different helpline shifts
• Be able to work as part of a team

ISVA Service Support Lead

Do you have substantial experience working with sexual violence clients and vulnerable people?

Is your experience underpinned by relevant qualifications and an understanding of the legal and regulatory environments?

Can you provide visionary leadership to an advisory team, in addition to managing your own caseload?

This service was commissioned by Hertfordshire OPCC to deliver free and confidential practical and emotional support to both children and adults who have experienced rape, sexual violence, sexual abuse including childhood sexual abuse – whether recent or non-recent. 

Benefits: As well as fulfilling work and lots of support from your manager, our client offers a health cash plan covering medical, dental and optical treatments, a 24/7 GP adviceline (including video consultations), discounted gym membership, an employee assistance programme, pension and life cover.

Background:

As Service Lead for Sexual Violence Support, you will manage the development of the team across Hertfordshire, to provide improved accessibility to sexual violence support services for children and adults.

You will provide advice, risk evaluation, support and information to all professionals working with victims of sexual violence, for victims and survivors of sexual violence and the general public. You will also lead in crisis situations and provide advice and guidance on child protection and adult safeguarding issues and information sharing concerns.

Some of the key elements of the post are as follows:

• Support the Service Manager to lead the strategic direction of the Sexual Violence Support Service, ensuring a successful trajectory of continuous improvement
• Be responsible for leading, developing and line managing the ISVA team and Project Administrator to provide a high-quality frontline service to victims/survivors of Sexual Violence, and ensure all relevant commissioned Key Performance Indicators (KPIs) are exceeded
• Lead the operational direction of the service ensuring that the views of the clients inform future developments
• Undertake case audits to ensure that all records are accurate and complete, and lead the team to provide proactive, short, medium to long term support through the criminal justice system, based on thorough individual safety and support (SAS) assessment plans, incorporating risk assessment
• Establish and develop excellent relationships with all relevant commissioners, other stakeholders, ECP managers and SARC 
• Initiate and develop multi-agency partnerships through clear protocols and referral pathway agreements
• Act as a Safeguarding Lead for the Sexual Violence Support Service and support the Service Manager to develop and implement appropriate policies and procedures to support excellence across the Service

Travel:

A full driving licence is required for this role. You must be able to commute within Hertfordshire, and you will need access to a suitably insured car for travel during working hours. We will reimburse mileage incurred during working hours (except for your normal commute).

How to apply:

1) Please read the full job description attached with the vacancy listing (you will be redirected once clicking apply).
2) Please complete our full application form, taking care to use the "Supporting information" field to explain your match to the person specification in our job description.

Please remember to click "Submit" when you have completed the form to your satisfaction, otherwise your application will remain incomplete.

Please don't delay sending your application, since we may consider applications on a rolling basis.

An Enhanced Disclosure check is required for this role.

Welfare Rights & Energy Advisor

Permanent

Full Time (34.5 hours, Monday-Sunday)

Salary Range: £23,500- £28,500

Location: Home based/Remote

Are you looking to take your welfare benefits and energy advice knowledge to the next level by helping people living with cancer maximise their income?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you!   

About the Role

Now more than ever, people living with cancer are contacting our support line for advice relating to the rising cost of living, so to meet this need we are expanding our wonderful team.

You'll work within our Money and Work Team, offering comprehensive benefits and energy advice on our busy helpline, which receives up to 1000 calls per week, as well as by email and webchat. In addition to offering benefits and energy advice, you will support customers by signposting them to access debt, housing, and employment rights services.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in providing information to people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.

About You

We are looking for experienced Welfare Rights Advisors with some knowledge of Energy Advice who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

• Experience of providing up-to-date and accurate Welfare Rights and Benefits advice
• Some knowledge of Energy Advice
• Contact centre experience
• Excellent communication skills, both written and verbal
• Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer. 

Working Hours

Full time hours are 34.5 per week on a shift system basis. The service operates 365 days per year and hours are worked between 08:00-20:15, Monday – Sunday, including some weekends and bank holidays. We offer fully flexible working which can be discussed at point of interview.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

In return for the commitment and skills you’ll bring to our friendly, supportive and high-performing team, we will commit to actively developing you in the role. We offer excellent benefits including CPD, private medical insurance, life assurance, private pension, generous annual leave, and interest-free loans for season ticket and gym membership.

We strongly encourage people of different age groups, of different ethnically diverse backgrounds, of different religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, and non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer which welcomes everyone to our team to join us and fulfil their potential with us.  If you need reasonable workplace adjustment at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc)

Recruitment Process

The application deadline is May 18th, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will be invited to a virtual group assessment centre w/c May 30th, 2022 via MS Teams.

Successful candidates will then be invited to a virtual interview w/c June 6th, 2022 via MS Teams.

The expected start date for this role is July 2022.

If you have any queries before applying, please contact People Services who will be happy to help you.

Any offers on this role are made subject to a criminal records disclosure check or equivalent. 

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Summary

There's never been a more exciting time to join Diabetes UK where you can be a crucial part of helping us create a world where Diabetes can do no harm!

We have secured an incredible and unprecedented £50 million investment from the Steve Morgan Foundation which will fund research and pave the way to the development of new treatments and a cure for type 1 diabetes.

In our mission to transform the lives of people with Type 1 diabetes and to lead the race towards a cure, we have formed an exciting partnership with the Steve Morgan Foundation and the Juvenile Diabetes Research Foundation Ltd (JDRF).

The SMF Type 1 Diabetes Grand Challenge is a very different and exciting way of funding research. It will support collaborative research of greater scale, accelerating progress towards a cure for type 1 diabetes.

In collaboration with world-class scientists and people with diabetes we have narrowed down the research areas of The SMF Type 1 Diabetes Grand Challenge, and one area of focus will be on research to replace or rescue insulin-making beta cells in the pancreas.

To join our friendly team please take a look at the information below and apply today!

Interview Date: Wednesday 1 June 2022

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays, increasing to 30 days in your first 5 years here. Pro rata'd for those on part time hours or fixed term contracts.
• Generous pension provision, life assurance and income protection insurance
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out-of-pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and agile working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Access to Remote GP, physiotherapy, mental health support, and much more
• Annual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Home office season ticket (to help you spread the cost of any equipment or furniture you wish to purchase)
• Excellent Family-friendly and Carers policies, e.g. generous maternity, paternity, and neo-natal policies - considerably higher than statutory leave and pay
• Cycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)
• Very active social scene including sport teams, gardening and other activities which we are delighted have continued remotely during the pandemic
• We have a variety of well-being sessions throughout the year

Main Responsibilities

As the PPI-R Lead you'll be responsible for the development and delivery of Diabetes UK's PPI-R strategy. You'll be instrumental in ensuring that all research processes delivered as part of the Steve Morgan Foundation Type 1 Diabetes Programme (SMF), and beyond, are underpinned by gold standard patient and public involvement in research practices, to ensure that the research funded has the potential to impact the lives of people living with diabetes. You'll work closely with other roles within the Research Directorate as well as with members of the cross-organisational PPI community of practice to ensure the voice of people with or at risk of diabetes is at the heart of our research programme.

Ideal Candidate

As the PPI-R Lead you will have a commitment to ensuring the voice of people with or at risk of diabetes are at the heart of our research programme. You'll bring extensive experience of developing and managing PPI across the research cycle as well as strong project management skills and the ability to work independently in a fast-paced environment. You'll be a strong influencer and able to work collaboratively across a complex organisation as well as with external stakeholders.

The Member Services team at UUK delivers high quality services to all UUK members (vice-chancellors) and to specific segments of our membership in support of UUK's strategic aims. It also leads on UUK governance. This is a critical post within a small team providing administrative and logistical support to the Director of Member Services and to the Secretary to the Board and Member Services Officer.

Interviews will take place on Thursday 23 June 2022 in-person in London.