Helpline Enquiries Volunteer Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ref: V227 | Community Connector | Carmarthenshire, Wales.
We’re looking for multiple Community Connectors over the age of 18 years old, based across various locations across Carmarthenshire.
You’ll be volunteering : Dates and times to be agreed with volunteer.
The volunteers could be:
· Providing a valuable support to our teams based within the region.
· Build relationships with people, and organisations to raise awareness of stroke and the Stroke Association.
· Engaging with your local community to represent the Stroke Association, this could include the delivery of presentations or talks either face to face or digitally.
· Sharing your knowledge and experience of stroke to others.
· Researching and gathering information relating to life after stroke services.
· Supporting the process of volunteer recruitment and training.
· Attending fundraising events, including donation collections.
*Whilst we would be delighted if you could perform all of these tasks, we will be happy to accept enquiries from you if you can provide suitable selective support.
What the role can offer you personally:
· Learning and developing new skills.
· Meeting new people, building a network and engaging with your local community.
· An opportunity to get together (either face to face/digitally) with other volunteers from the East of England.
· Invitations to join national volunteer events to network and share experiences.
Interested in this role?
Find out more by downloading the role description for the Community Connector role.
If you are interested in this role please complete our application form and send it to us.
We want to reduce barriers to inclusion. Help us understand who’s applying for and getting roles with us by completing our Equal Opportunities Form. This helps us continue to identify anything that’s getting in the way for people looking to join us. This information does not form part of your application.
About Us
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.
To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
The client requests no contact from agencies or media sales.
We are seeking to appoint a new Trustee to provide strategic oversight and leadership for the organisation, particularly in the area of IT, Digital, and Technology.
The purpose of your role is to work alongside the other trustees to ensure that the Association is working towards its charitable purposes, is complying with all applicable rules and laws, and is making best use of its resources to achieve its aims. We are specifically looking for someone to provide us with the expertise to oversee our exciting digital transformation, product development and overall cybersecurity.
Being a charity trustee with the Association is a rewarding experience and gives a unique opportunity to support and shape a national mental health charity at the highest level. Now is an exciting time to join us as we have recently begun the transition from a volunteer-led organisation to a staff-led model, which is opening up new opportunities.
Trustees have legal responsibility for the Association’s management and administration. They are ultimately responsible for the Association’s work and are accountable to both the Association’s legal members and its regulators such as the Charity Commission for the good governance of the Association.
Trustees take considered and informed decisions in the best interests of the Association. Trustees are not expected to be experts on all areas of their work but are expected to seek guidance and support where necessary and to bring their own knowledge and experience to contribute to discussions.
You can find out more about being a Charity Trustee from the Charity Commission, the Scottish Charity Regulator and the Charity Commission for Northern Ireland.
Essential Criteria
Qualifications
- Eligible to be a Company Director & Charity Trustee
Experience
- Professional experience in an IT/Digital/Technology Field, such as (but not limited to):
- Software development
- Cybersecurity
- Technical programme/product management.
- Engineering management.
- Managing/overseeing technology-related projects, including financial components.
Competencies
- Excellent communicator, verbal and written – approachable, clear and professional
- Strategic and creative approach – not being afraid to change the way we do things to improve outcomes
- A strong team-player – a contributor of opinion and thoughts, whilst having the ability to collaborate and be accepting of others views
- Logical approach to decision making – ensuring difficult decisions are taken calmly on the best available information, and with the beneficiaries of the charity in mind
Knowledge
- Familiar with public Cloud technologies.
- Familiar with modern software development principles (SDLC, DevOps)
Values
- Commitment to the vision and aims of Nightline Association
- Commitment to equality and diversity – seeking to ensure that Nightline best reflects the population it serves at all levels
- Professional integrity – leading a culture of honesty, openness, fairness and trust
- Willingness to give the minimum time commitment
Desirable Criteria
Experience
- Strategy / business management with the ability to plan and develop the charity
- Previous experience with a telephone helpline or mental health charity (or similar)
- Managing and engaging volunteers and/or young people
- Previous experience as a company director and/or charity trustee
Knowledge
- Understanding of the Nightline movement and/or the wider student mental health sector
The client requests no contact from agencies or media sales.