7 Helpline information officer jobs in Birmingham, West Midlands

Please note: this role can be worked either hybrid working in London (minimum 4 days per month in the office) or Homebased.

Independent Age isthe national charity working towards ending financial hardship in later life.  

Our Helpline and expert advisers offer free information and advice to older people without enough money to live on, while our external training equips professionals with the information they need to support older people on low incomes. Through our grants programme, we fund and support hundreds of local charities working with older people across the UK. We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in povertyand campaign for change.  

We believe no one should face financial hardship in later life. We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey. 

Responsibilities and Person Specification:

This is an exciting opportunity to lead the delivery and ongoing evolution of our ambitious Trusts and Foundations fundraising strategy, securing transformational five- and six-figure grants that will drive our long-term impact and growth.

We're looking for an exceptional relationship-builder and communicator with a proven track record of securing five- and six-figure grants from Trusts and Foundations. You'll be confident translating complex data into compelling funding propositions and using your outstanding written, verbal and presentation skills to inspire support for our mission.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office are required to attend the office a minimum of 4 days per month). But if you need a different form of flexibility, we are always happy to talk flexible working. 

With an employee engagement score of 98%, colleagues say Independent Age is a great place to work. You can find out more about what it’s like to work for us on the Careers Page of our website. 

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you require any specific arrangements or adjustments to enable you to fully participate in the recruitment process, such as having the job description in a larger text format or to apply in an alternative format, please get in touch with us via the email address on the ‘Contact Us’ page on our jobs site. 

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Please don’t include your name, photo, or any information that could indicate your gender or age in your CV and supporting statement, and don’t include your name in the title of any documents that you upload. However, please do include all dates of employment. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require a minimum of two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate

Closing Date: Sunday, 4 October 11:59pm

Interview Dates: First-round interviews will take place on Tuesday, 13 October (remote); second-round interviews will take place on the Tuesday, 20 October (in-person in our London office)

We are seeking a talented Director of Programme Delivery and Operations (maternity cover), fully committed to our widening participation cause, to join the Senior Leadership Team in a pivotal role for a growing and ambitious charity. 

You will have responsibility for ensuring we are providing high quality programme delivery to young people across our centre network, that are centres are functioning effectively, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The Director of Programme Delivery and Operations is a Senior Leadership Team position within the charity and reports into the Chief Operating Officer. The role is responsible for oversight of all centre programme delivery and performance across our network of 44 local learning centres (and growing).

Contract

This is a fixed-term, maternity cover role until at least end of November 2027. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date
January 2027 (or as otherwise agreed)

Working hours
Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30
We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member)
with 1 day working from home. 

Location

The role would be based at one of our IntoUniversity centres in Birmingham, Bristol, Coventry, Leeds, London, Manchester or Nottingham, with regular travel across the network and to our Head Office in London. 

Salary

£62,500 (Plus additional London contribution of £2,800 for London-based candidates). Pro rata for part-time candidate.

Annual leave

This is the full-time staff entitlement and will be pro-rated for part-time staff.

33 days (inc bank & public holidays)
+ 3 closure days (two in December and one in July)
+ additional length of service entitlement
(one day per year of service, up to 5 days)
 

Staff benefits

• Employer pension contributions of 6% (and up to 8% after two years)
• Year round ‘early finish’ Fridays at 4.30pm 
• Employee Assistance Programme including access to medical and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme
• Enhanced maternity, paternity, shared parental and adoption pay and sick pay allowances
• Staff in FOCUS – rewards, competitions and prizes across the year

Application deadline - 9am Monday 28th September 2026.

Interview Day (in-person at our Head Office in London) - Wednesday 7th October. Please ensure that you are available on this date.

Work where it matters most, achieve what matters more

Be part of a team where passion meets purpose, as we work together where the challenge is greatest to change the lives and build the futures of children and young people.

Ormiston Academies Trust is looking for an exceptional Head of Executive Office and Communications to sit at the heart of our organisation — running our Executive Office and shaping how we communicate with 45 schools, our staff, and the wider world.

In this dual role, you'll act as trusted adviser to our CEO and Deputy CEO, managing correspondence, priorities and special projects across the Trust. You'll lead our entire communications agenda including internal, external, press and public affairs, building a strategy that helps every one of our schools feel connected to our mission, and that raises Ormiston's voice and influence across the education sector.

You'll work closely with our National Leadership Group, Principals and senior leaders, and you'll have real scope to shape how a large, multi-layered organisation talks to itself and to the outside world.

About you

You'll bring senior leadership experience, ideally gained managing a press office or public affairs function, and you'll be confident operating as a trusted adviser to CEO-level and Principal-level stakeholders. You'll have a track record managing communications across multiple channels in a large, complex organisation, and be a confident user of technology and AI, with a clear view of how AI will change communications and administration. Experience in education, the public sector, or working with ministers, regulators or national media would be an advantage, but isn't essential.

Strong writing and interpersonal skills are essential, along with the ability to distil complex information for different audiences and communicate it clearly and simply. You'll bring calm, decisive leadership under pressure, including experience managing high-profile issues or reputational risk. This role requires you to combine excellent project management with the ability to build and sustain relationships across an organisation and beyond it.

Above all, you'll bring a genuine commitment to Ormiston's mission and values, and the creativity and critical thinking to solve problems in a fast-paced, changing environment.

About Ormiston Academies Trust

Our vision is to create a school system where every child thrives, regardless of background. Our people are at the heart of our approach – they are our greatest asset.

We exist to provide the best learning opportunities every day, in every school for every child. It is the people and teams in our Trust who make this a reality and ensure we have the greatest impact. If you join us at Ormiston, whatever your role, you can be sure of a role with purpose and meaning.

Ormiston, where every member of staff enjoys…

• The opportunity to build on the legacy of those who came before – being part of one of the longest standing Trusts, created with the sole purpose of enabling children and young people to thrive
• Working for a Trust nationally recognised for its impact on disadvantaged children – a rewarding, stimulating career where staff are challenged to be the best they can be, for the pupils we are proud to serve
• Being part of a team and community where you belong – receiving bespoke and holistic support from a well-resourced and ambitious network of experts and professionals that work at the heart of communities
• A supportive environment to grow your career – an extensive professional development programme, alongside flexible working arrangements and generous benefits

Benefits that care for you

We value your hard work and dedication, and we're committed to ensuring you feel supported, both professionally and personally so that you are in the best position to make the most impact for the children and young people in our schools.

When you join us at Ormiston, you can be certain that your work will have purpose and meaning. You can also expect robust and holistic support from us to enable you to excel in your role.

You will have access to an attractive benefits package including:

• 30 days annual leave (rising to 32 days after 5 years' service)
• Generous pension and life cover
• Access to health and well-being programmes, including a counselling service.
• Discounts on retail, travel, and leisure through our benefits platform.
• Free and confidential legal, tax and health 24/7 helpline.
• Cycle to work scheme.
• Automatic pay progression.
• Flexible working arrangements.

And much more as part of a leading multi-academy trust.

We are open to considering secondment and fixed term/flexible working arrangements for the right candidate. 

If you have any questions about the role please contact our recruitment team. 

The closing date for applications is 25 September 2026 with interviews due to take place the week commencing  5 October 2026.

Early applications are encouraged as we reserve the right to close the vacancy early should a suitable candidate be found.

If you are passionate about making a difference for PWS families in Northern Ireland, we want to hear from you!
PWSA UK is a small charity providing lifelong support to all those affected by Prader-Willi Syndrome (PWS). PWS is a rare genetic condition causing an overwhelming and uncontrollable drive to eat that can be life-limiting, as well as learning and physical disabilities. We provide a dedicated helpline, a comprehensive information hub, a network of peer support groups, a varied programme of community events, training for professionals working with those with PWS, and support for vital research. Our aim is to help our amazing community overcome the challenges and live life to the full with PWS.
We are looking for a part time PWS Specialist Adviser for Northern Ireland to support the PWS community in Northern Ireland. PWS is a rare and isolating condition and our ambition it to reach families in Northern Ireland to provide impactful advice, support, information and training. The ideal candidate will have an in-depth working knowledge of health and social care systems and education in Northern Ireland as well as a belief in the potential and value of people with Prader-Willi syndrome. 
You will need to be able to demonstrate excellent interpersonal and communication skills, as well as being self-motivated and able to engage with families, health care professionals and policy makers. You will build on the excellent work of our existing support worker to continue engage and enable the PWS community. 
The position is part time (14 - 18 hours a week) and is home based and ideal for someone living in Northern Ireland

Who we are

IPSEA (Independent Provider of Special Education Advice) is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.

What you’ll do

Reports to: Fundraising Manager

Location: Remote, with occasional travel for funder and staff meetings 4-5 times a year

We are looking for an experienced and motivated Trusts and Philanthropy Officer to join our small, ambitious fundraising team. IPSEA has a proven track record of successfully securing grants for core costs and projects. You will be responsible for researching new funding opportunities, preparing and submitting tailored applications and reports, and managing relationships with funders through thoughtful and timely stewardship. You will also have the opportunity to shape the early development of our strategies in major gifts and wider philanthropy and contribute to this work into the future.

This is a key role in IPSEA’s fundraising strategy and will help secure long-term financial sustainability for our services. 

If you share our commitment to protecting, promoting and upholding the rights of children and young people with SEND and would like to use your fundraising skills at IPSEA, we would love to hear from you. 

What we can offer you

• 5% employer pension contributions
• Healthcare cash plan
• Flexible working arrangements
• 25 days annual leave plus bank holidays plus an additional day off for your birthday (pro-rata if part-time).

To apply

Visit our website to download a recruitment pack and application form.

Deadline for applications: 9am on 5 October 2026.

First-round interviews: on 16 October in London, with second-round interviews (online) in the week commencing 19 October 2026.

NO AGENCIES PLEASE.

Position: Breathing Space Coordinator, Wales
Hours: 21 hours per week
Contract: Fixed term until March 2029
Location: Home-based in Wales
Salary: £26,912 per annum FTE, (£16,147 per annum actual for 21 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,912 per annum FTE (£16,147 actual), increasing to £28,594 per annum FTE (£17,156 actual) after 6 months service and satisfactory performance and to £30,276 per annum FTE (£18,166 actual) after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This part-time, fixed-term role (21 hours per week) will coordinate our Breathing Space project in Wales until March 2029. The project enables unpaid carers supporting people with MS and other neurological conditions to take short breaks.

We are seeking an enthusiastic, experienced Project Coordinator who enjoys delivering fixed-term funded projects, working directly with the people we support and our volunteers. Excellent communication skills and a proven ability to achieve project objectives are essential.

You will work closely with unpaid carers, people affected by MS and other neurological conditions, key external partners, the Service and Support Team, the Director for Wales and teams across the MS Society. Focused on outcomes and tangible results, you will build strong stakeholder partnerships and represent the MS Society at meetings and events promoting the project to unpaid carers.

The role can be based anywhere in Wales, but regular travel across Wales is expected.

Welsh language skills are desirable

Closing date for applications: 9:00 on Monday 28th September 2026.
Anticipated interview date: 6th & 7th October.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.