Helpline information officer jobs in Birmingham, west midlands
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Want to make a difference to people’s lives? Then join our small team at Immunodeficiency UK, a charity devoted to supporting people living with poor immune systems.
About Immunodeficiency UK
Our charity aims to create an environment that ensures those affected by immunodeficiency have the knowledge to live fully, manage their condition effectively, and have their health needs understood and addressed by the healthcare system.
Each year we help hundreds of people through our helpline, educational resources, practical support, hardship grants, and our strong patient voice. We work on a range of projects to help improve patient care. You can find out more about our work by visiting our website and reading our annual impact reports..
This is a varied and interesting opportunity working for a charity that goes above and beyond in supporting people with primary and secondary immunodeficiency. The role offers an opportunity to exercise your creativity on varied and interesting projects that can make a real difference. You will receive excellent support and encouragement from our CEO and Trustees.
Responsibilities
As the Digital Communications and Fundraising Officer, you will play a key role in raising the charity's profile and awareness of primary and secondary immunodeficiency, growing supporter engagement, and generating income to support our work.
- You’ll develop and implement a digital communications strategy
- You’ll create and publish content across our website, email, social media and digital publications
- You’ll manage the website, ensuring content is accurate, accessible and up to date
- You’ll produce multimedia content — graphics, video, photography and case studies
- You’ll manage our social media accounts and our monthly newsletter
- You’ll plan and deliver digital fundraising campaigns
- You’ll create fundraising appeals, supporter communications and impact reports
- You’ll gather and share impact stories using a storytelling approach
This job is for you if:
- You’re confident in managing social media and creating digital content
- Are familiar with email marketing platforms, customer relationship management (CRM) systems and WordPress
- Have experience in planning and delivering fundraising or marketing campaigns
- Have strong organisational skills and the ability to manage multiple priorities independently
Charity or non-profit experience is a plus, as are graphic design or video editing skills.
Diversity and inclusion
Immunodeficiency UK is committed to equality, diversity and inclusion, and welcomes applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
Closing date is Friday 4th September at 5pm. Applications generated by AI will not be considered.
Interviews will take place the week commencing 14th September.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a collaborative, highly organised Youth Engagement Project Officer, who is passionate about building opportunities for children and young people in libraries.
You’ll have great communication skills and enthusiasm for platforming young people’s voices. You’ll also know how to manage priorities, keep projects within deadline and budget, and accurately collect and compile data. As a natural people-person, you’ll feel confident supporting library teams, partners and colleagues and be happy taking initiative.
We’d especially love to hear from you if you have created opportunities for children and young people to be heard and involved in decisions that affect them, and if you’ve been involved in supporting the delivery of projects. Experience of libraries is not required as you’ll have lots of opportunities to learn about our sector in this role.
About the work
Our focus is on creating libraries of tomorrow with children and young people today.
We want all children and young people to feel at home at the library, to be understood, empowered and inspired. Our collaborative national network is made up of members from library services, partners and supporters. We believe in the need for safe spaces and real-life connections to support the demands of modern life. Together, we’recreating change, and you can be a part of it.
We are an Arts Council England Investment Principles Support Organisation. Our members are leaders in children and young people’s public libraries and school library services.
Libraries Rising and The Reading Agency were recently successful in securing funding from the Arts Council to deliver a two-year programme, to place young people at the heart of shaping the future library reading experience. The two-year project forms part of the legacy of the National Year of Reading 2026 and will work with young people and library services across nine regions of England to co-create new approaches, resources and digital innovations that build on the strengths of libraries and inspire more young people to read for pleasure.
Who we’re looking for
We’re looking for someone who lives our values - progressive, collaborative, kind, aspirational and inclusive.
What’s important to us needs to be important to you too. We want to focus on impact, to work openly, to collaborate with and learn from others, to take the time to care for ourselves and each other, and to have fun together. We are building an environmentally sustainable charity, and we want to be celebrated as an inclusion changemaker in the sector.
Our application process is open to everyone and anyone with the experience we’re looking for. We have a diverse board of trustees, and we are developing the diversity of our staff team. We particularly welcome applications from people from racialised communities, trans or non-binary individuals, and those with hidden or visible disabilities.
Please note - a Candidate Pack for this role is available on the application page.
Job purpose
As Youth Engagement Project Officer, you’ll work closely with the Programme Manager, the wider Libraries Rising team, The Reading Agency, library services and young people to support the delivery of this project, and to develop our wider support of libraries with their youth engagement work.
What you’ll bring to the role
You’ll be:
- A strong communicator, confident with building relationships and keeping everyone on track.
- Experienced in working with young people and partner organisations.
- Committed to platforming young people’s voices, especially those who are underserved by their communities, marginalised, or experiencing deprivation.
- Committed to co-creative practice and working with, not doing to.
- Experienced in creating, developing and implementing effective systems and procedures.
- Experienced in providing operational, administrative and project support, with digital skills including use of Microsoft Office and supporting remote teams.
- Experienced in providing in person and online event planning and support.
- Aware of GDPR implications and requirements.
- Committed to your own professional development.
Employee benefits
- 25 days annual leave (pro rata) plus Bank Holidays
- 5% employer pension contribution
- Employee Assist Programme – including 24/7 counselling, health support and legal helpline.
- A range of discounts on retail, entertainment, travel and wellbeing.
Additional information
If you have any questions about the role, please get in touch.
All applicants must have an existing Right to Work in the UK.
Please also note that appointment will be made subject to collection of two references and a satisfactory DBS check or evidence of a current DBS certificate.
Please submit your CV and a covering letter OR answer the questions by clicking on Apply Now.
• Applications close: 9am, Monday 17th August 2026
• Interviews: Tuesday 25th August 2026 (online)
• Start date: as soon as possible, to be agreed with the successful candidate
If you would like to discuss specific requirements, please get in touch with us.
Registered Charity
1 - 5
Creating libraries of tomorrow with children and young people today
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant – East
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - East, to join our Income Generation and Development team.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Are you able to provide friendly and professional support to fundraisers and supporters?
- Do you have experience in supporting events or community activities?
- Do you live in our East Region (which includes Bedfordshire, Buckinghamshire, Northamptonshire, Hertfordshire, Cambridgeshire, Norfolk, Suffolk, London, Kent, Surrey, Sussex, Essex)?
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack below.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
Closing Date: 30th August 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.