Heritage ambassador volunteer roles
The City of Oxford Charity dates back to 1700 and now is embarking on an exciting new phase. Additional funding, grant making, and a major almshouse refurbishment are all part of our commitment to supporting those most in need in the city.
We are proud of our heritage and the Chair will share our passion and enthusiasm for the future. They will deliver strategic leadership, strong governance, and act as an ambassador for the Charity. Working with the CEO and fellow board members, they will uphold our mission and ensure we continue to have a meaningful impact on the City.
Key responsibilities are:
- Lead the Board in setting and delivering strategic direction.
- Ensure effective governance and legal compliance.
- Support and hold the CEO accountable for day-to-day operations.
- Act as an ambassador for the charity, building relationships with stakeholders and the local community.
- Champion the needs and well-being of our almshouse residents.
We Are Looking For
- A deep commitment to our mission and values.
- Experience operating in a senior executive role within the private, public, or charity sectors.
- Strong understanding of governance, finance, and strategy.
- Excellent communication and interpersonal skills.
- Knowledge of Oxford’s social and economic landscape.
- Availability to meet regularly with the CEO and dedicate time to the charity’s work.
Next steps
We are committed to building a diverse and inclusive board and welcome applications from individuals of all backgrounds.
The client requests no contact from agencies or media sales.
The built and natural environment have profound impacts on the health and wellbeing of people and the environment. We believe therefore that our work is more important than ever.
To help support and inform that work we have a Policy Council, which we are looking to broaden the skills and range of perspectives on.
You do not need to be an expert in town planning – it is more important that you believe in the importance of the work we do. But, to help strengthen the range of expertise and perspectives on the Policy Council we are particularly interested in people with relevant experience in, or policy knowledge of, one or more of the following areas:
- Healthy place-making
- Planning law and parliamentary processes
- Affordable housing
- Economic development, investment and/or viability
- Heritage
- Energy efficiency, building design and retrofit
Inclusion is a core value of our organisation and we are passionate about promoting diversity and representation in our Association. We positively encourage applications regardless of age, disability, ethnicity, gender identification, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.
To find out more about the TCPA and how to express your interest in these roles please see the recruitment pack and visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking new Trustees to help guide our next chapter. We are particularly keen to hear from people with experience in fundraising, finance, property, charity management, or with lived experience that reflects the voices of our members. We also warmly welcome applications from younger people, those from UKME/Global Majority Heritage backgrounds, and people with disabilities, who are currently under-represented on our Board. This is a rewarding opportunity to use your skills and insights to strengthen a much-loved community charity and shape its future.
1. About Katherine Low Settlement
Katherine Low Settlement is a much-loved, busy charity that has been at the heart of the
community in Battersea, South West London, since 1924. Our recent-released
documentary, The Heart of Battersea – 100 Years of Katherine Low Settlement, brings our
century of work to life through the voices of members, staff and volunteers.
We support local older people and children, young people and their families from
sanctuary-seeking backgrounds. With an annual turnover of around £1m, our small team
of 32 mostly part-time staff, along with over 120 volunteers run a range of our own
community services. We campaign for social change and we support other charities and
communities to thrive. Our building is used for community activities and events by
over 500 people a week, and our rooms are available for hire at affordable rates. KLS is
funded from supporters, trusts and foundations which enable us to achieve our goal to
reduce poverty and isolation and bring Battersea together.
The Settlement is situated on Orville Street and Battersea High Street and aims to serve
the communities of SW11 and SW8, which includes areas of significant deprivation
alongside some of the most prosperous neighbourhoods in the country. Its vision is to
bring people together, to discover a common humanity in the process and to work together
for some of the most vulnerable people in London.
2. The Board of Trustees
The Board of Trustees is the legal guardian of Katherine Low Settlement to ensure that
KLS complies with its governing document (Memorandum and Articles of Association),
charity law, company law and any other relevant legislation or regulations.
The Board of Trustees is responsible for directing the Settlement’s strategy and vision, for
overseeing the work of its Chief Executive and Staff, and for settling policy, administering
its finance and offering advice and support in the delivery of services. The board is
currently made up of seven serving members, and has vacancies for up to three new
Trustees, to a maximum of ten. Trustees are appointed by the Annual General Meeting for
a period of three years, renewable by mutual agreement.
Gaps we’re looking to fill
The Trustees have identified gaps in its membership in terms of experience of fundraising,
finance, property, charity management and the voice of Settlement members. The board
also recognises that it lacks diversity and lived experience, particularly in representation by
UKME/Global Majority Heritage people, younger people and those with disabilities. Most of
all we are looking for willing and able trustees who are aligned with our vision, mission and
values and who are committed to this local community of Battersea.
3. Key Responsibilities of Trustees
Trustees are expected to:
▪ Formulate and review regularly the strategic aims of the Settlement in accordance with
its legal objects, and to ensure the policy and practices of the Settlement are in keeping
with its aims.
▪ Monitor the performance of the charity against the agreed strategic aims.
▪ Ensure that the Settlement functions within the legal and regulatory requirements of a
charitable organisation and strives to achieve best practice.
▪ Act as guardians of the charity’s assets, tangible and intangible, taking all due care
over their security, deployment and proper application.
Within that broad responsibility, shared among the Trustees, the main tasks and
accountabilities include:
a) Formulating and reviewing strategic aims
▪ Ensure the Settlement has a clear vision, mission and strategic plan, and that there is a
common understanding of these by Trustees and management.
▪ Work with management to formulate the business, operational and other plans
necessary to support the vision, mission and strategic objectives.
▪ Agree and review the Chief Executive’s annual and longer-term objectives, to ensure
that these support the vision, mission and strategic priorities.
▪ Agree policies which support the vision, mission and strategic priorities of the
Settlement, and monitor their implementation.
▪ Follow best practice as recommended by the Charity Commission.
b) Monitoring Performance
▪ Appoint the Chief Executive and ensure there is appropriate investment in their
professional development.
▪ Agree the method for measuring objectively the progress of the Settlement in relation
to its vision, mission and strategic priorities, business plans and annual targets, and to
receive regular reports from the Chief Executive and senior staff on the performance of
the Settlement.
▪ Ensure that the views of members on the Settlement’s performance are regularly
gathered and considered by the Board.
▪ Hold the Chief Executive to account for the management and administration of the
Settlement.
▪ Ensure that the Chief Executive receives regular, constructive feedback on their
performance in managing the Settlement and in meeting annual and longer term goals.
c) Legal and Regulatory Compliance
▪ Ensure that the Settlement complies with all legal and regulatory requirements.
▪ Has a sound grasp and awareness of its duty of care in safeguarding and that policy
and practice are aligned to make the Settlement a safe place for members, especially
children and vulnerable adults.
▪ Understand the rules and constitution that govern the Settlement, and to review the
effectiveness of such rules and constitution periodically.
▪ Agree the levels of delegated authority, whether to the Chief Executive, the Chair, ViceChair and Treasurer of the Board, or to other groups or individuals.
d) Guardians of the Settlement’s Assets
▪ Ensure that the Settlement has satisfactory control systems and procedures for holding
in trust for the beneficiaries all monies, property and other assets.
▪ Ensure that monies which are invested on behalf of the Settlement are well-managed,
within the constraints of the law and ethical and other policies laid down by the Board.
▪ Ensure that the major strategic and operational risks to which the Settlement is
exposed are reviewed annually and that systems have been established to mitigate
these risks.
▪ Ensure that the income and property of the Settlement are applied for the purposes set
out by law and for no other purpose, and with complete fairness between people who
are eligible to benefit.
▪ Ensure that intangible assets such as organisational knowledge and expertise,
intellectual property and the Settlement’s good name and reputation are properly
safeguarded.
e) Promotion of the Settlement and Engagement with Stakeholders
▪ Be prepared to act as an ambassador for the Settlement when asked to by the Chief
Executive or Chair of Trustees, and to work within an agreed brief.
▪ Attend events as an ambassador for the Settlement, to network and promote the work
of the Settlement.
▪ Seek at all times to raise awareness of the work of the Settlement to potential
beneficiaries.
▪ Assist with fundraising and awareness-raising through appropriate speaking and
networking events, with support and training as appropriate.
4. Recruiting Trustees with particular experiences
As part of a regular process of self-audit, the Trustees have identified a particular need to
recruit Trustees with experience of:
▪ Fundraising – from the perspective of either charitable trusts or high net worth
individuals or both, to help maximise our chances of success in fundraising activities
▪ Finance – to be a second finance Trustee, in addition to the Treasurer
▪ Property and general management – to help us to maintain, refurbish and develop
plans for our historic building
▪ Charity experience – to bring knowledge of financial and operational management in
that sector
▪ Lived experience - Ensuring the perspective of volunteers, members and alumni is
represented in decision making
Although the Board is very effective, it lacks significant diversity, which diminishes its
capacity to be even more effective. The Trustees would therefore particularly welcome
interest from those from UKME/Global Majority Heritage backgrounds, younger people and
people with disabilities, all of which are under-represented on the Board.
5. Person Specification
Expressions of interest are invited, in writing, with examples of experience in these areas :
Essential Experience & Skills
- Willingness to devote the necessary time and effort
- Ability to contribute to the strategic vision and direction of KLS
- Ability to work as an active and vocal part of the Trustee board
- Effective communicator – both verbal and written
- Willingness to be available to staff for advice and enquiries
- Committed to KLS’s mission, vision and values and its work
- Knowledge of Battersea / Wandsworth
No prior experience is needed. Full training and support will be given.
6. Further Information
- Katherine Low Settlement is committed to equal opportunities.
- All offers to volunteer at Katherine Low Settlement are subject to two satisfactory references, which is standard KLS policy applicable to all roles. KLS may ask for an enhanced DBS check.
- You will adhere to matters of confidentiality concerning this role and the KLS team.
- An induction is given. This includes sharing KLS policies and procedures relevant to each post.
We work to reduce poverty and isolation and bring the community together.

The client requests no contact from agencies or media sales.
St Giles Trust is seeking passionate, committed individuals to join us as a Trustee on our Board of Trustees. As we continue to grow and evolve, we are looking for trustees who bring fresh perspectives, lived experience, and specialist expertise to help guide our strategic direction and strengthen our governance.
About Us
St Giles Trust is an award winning, national charity working to empower people facing adversity. We believe in second chances, equity, and the power of lived experience. Our work spans criminal justice, poverty, exploitation, and violence—supporting people to build better futures.
Who We’re Looking For
We are particularly keen to hear from individuals with experience in one or more of the following areas:
• Human Resources / Organisational Development
• Senior Organisational Leadership
• Criminal Justice System
• Poverty, Exploitation & Violence
• Lived Experience
We welcome applications from people of the global majority (Black, Brown, Multi-heritage), those who identify as disabled, neurodiverse, or who face social barriers. We value the empowering impact of diverse thought and lived experience.
What You’ll Do
As a trustee, you will:
• Attend quarterly board meetings and contribute to strategic decision-making.
• Champion our mission and values.
• Provide insight and challenge to help us grow sustainably and inclusively.
• Support our visibility and credibility with funders and stakeholders.
Key Dates
• Application Deadline: 9.00am, Monday 29 September 2025
• Interviews: Week commencing 13 October 2025
• Meet the Executive Team: Week commencing 20 October 2025
How to Apply
Please send a covering letter (max 1 page) and CV (max 3 pages) outlining how you meet the requirements via the apply button. For full information see our Trustee Information Pack attached.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Enjoy a good book?
Passionate about the role which literature plays in our lives?
Interested in using your skills to support Scottish literature in Edinburgh and internationally?
Excited by the prospect of working with the Board and Executive to shape our strategic direction?
Edinburgh UNESCO City of Literature Trust is looking for two or three individuals to join the Board of Trustees of the world’s first City of Literature as we look to our future after our 20th anniversary.
You will be joining an organisation at the heart of Edinburgh’s literary community and an international network of UNESCO Cities of Literature. Literary cities are granted the designation if they can boast a proud creative tradition and demonstrate a commitment to placing stories, literature and reading at the heart of civic life.
If you have experience, knowledge, or interest in the following, please get in touch:
· Financial management (including willingness to take on a leadership role as Chair of our Finance, Audit and Risk Committee)
· Accountancy skills
· Publishing
· Bookselling
· Tourism
Any additional experience in the following areas would also be welcomed:
- HR
- Marketing
- Technology
- Governance
We welcome applications from across all ages, communities and backgrounds. We encourage applications from under-represented groups.
The new appointments will be for an initial period of up to three years. The posts are not remunerated but some expenses are covered as per our Board Members’ Expenses Policy.
Time Commitment:
The Board of Trustees meets five times each year.
Meetings are generally 6 -8pm on Mondays in Edinburgh and in a hybrid format
The Finance, Audit and Risk Committee meets quarterly ahead of Board meetings.
There is an annual half-day board planning session.
Outwith Board meetings, there are individual meetings as required and the opportunity to attend events of interest in the sector.
The overall time commitment for the role is estimated at 8 -10 hours per month.
Application Information
Our Trustee Information Pack contains information about the role, requirements and the application process.
To apply please submit your CV and a covering letter (no more than two sides of A4) outlining why this position is of interest and what you believe you can offer.
If you have any questions or you would like an informal chat, please do get in touch with our Director, Dr Harriet MacMillan.
We are seeking two passionate and affective advocates for the arts to join Nottingham Playhouse’s Board of Trustees.
Awarded Theatre of the Year 2025 in The Stage awards, Nottingham Playhouse is one of the country’s leading producing theatres, creating work that’s bold, thrilling and proudly made in Nottingham. Our wide-reaching participation programmes create life-changing experiences for our community and we also support the next generation of theatre-makers in the East Midlands through our extensive artist development programme.
As a registered charity, all of the funds we raise help to ensure we’re reaching as many people as possible to give them new opportunities and create lasting memories.
We are now seeking two new Trustees to join our Board. To complement the specialisms of our current governance, we are particularly seeking applicants with specialisms in the following areas:
- Legal
- HR
- Accountancy
- Governance
- Theatre producing
- Health and safety
- Business experience
- Property
The Board meets six times a year in Nottingham, and each Trustee also attends at least one subgroup, which meet bimonthly or quarterly. Reasonable expenses for attending Board meetings will be offered. Trustees are also expected to attend press nights for each in-house production and support other Nottingham Playhouse activities and Participation programmes whenever possible.
The attributes we are seeking in potential Trustees include:
- Strategic thinking
- Good independent judgement
- An interest in theatre with an understanding of Nottingham Playhouse’s work
- A commitment to seeing Nottingham Playhouse’s produced work and activities
- A willingness to share your field of expertise and facilitate introductions with wider networks
- A commitment to Equal Opportunities
- A willingness to devote the necessary time and effort required
These are unpaid, non-executive roles and applicants should be passionate and effective advocates for the arts. If you are willing and able to commit your time and expertise to proactively support Nottingham Playhouse, we would love to hear from you.
Nottingham Playhouse is committed to a policy of diversity and inclusion, and we welcome applications from potential Trustees who would help to broaden the diversity of our Board. You can be a Trustee provided you are aged 18 or over and training can be given if needed. We strive to be fully accessible and applications from disabled people are particularly welcome to balance our governance.
How to Apply
For more information about the role and Nottingham Playhouse, please download the Trustee Information Pack.
To apply, please send us:
- A covering letter explaining why this opportunity appeals to you and what experience, skills and knowledge you would bring to Nottingham Playhouse as a Trustee
- A copy of your CV (please include contact details)
- A completed Equal Opportunities Monitoring Form
We would like to help you to fully participate in the application process. If you would like information providing in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us to discuss a suitable format.
Closing date: Monday 29 September 2025 at 9am
Interviews: Thursday 9 and Friday 10 October 2025 (may be subject to change)
We make world-class theatre, support the next generation of theatre-makers and create life-changing experiences for our community.




Do you believe that there is an urgent need for places to be resilient to environmental, economic and social challenges?
Are you interested in a role that will help secure homes, places and communities where everyone can thrive?
The Town and Country Planning Association (TCPA) is looking to appoint up to two new Trustees and if you answered a resounding ‘yes’ to the questions above then these could be the roles for you!
The built and natural environment have profound impacts on people’s health, wellbeing and life chances and we also face climate, nature, housing and health crises. The work of the TCPA is, therefore, more important than ever.
To support our important work we are looking to broaden the skills and range of perspectives on our Board of Trustees. You do not need to be an expert in town planning or have a background working in the built environment sector. We are particularly interested in candidates who believe in the importance of the work we do and have experience in one or more of the following areas:
- Charity fundraising and new business development
- Charity governance
- Operational elements of running a small charity
- Campaigning and communications
Inclusion is a core value of our organisation and we are passionate about promoting diversity and representation in our Association. We positively encourage applications regardless of age, disability, ethnicity, gender identification, marital status, pregnancy and maternity, race, religion or belief, or sexual orientation.
To find out more about the TCPA and how to express your interest in these roles please see the recruitment pack or visit our website.
Expressions of interest should be received by midday on Friday 3 October.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role: Secretary Trustee
We are seeking a new trustee to join our board who can take on the responsibilities of Secretary to the Board. This role is key in ensuring our board functions effectively and meets its legal obligations. The ideal candidate will have some experience or understanding of Human Resources (HR), as we value thoughtful, fair and informed support in matters relating to staff and volunteer welfare.
Key Responsibilities
- Ensure accurate and timely documentation of board meetings (e.g. minutes, agendas).
- Support the Chair in preparing and circulating meeting papers.
- Maintain records in line with charity governance requirements.
- Help to ensure compliance with statutory duties (e.g. Companies House, Charity Commission filings).
- Provide oversight and support on HR matters, including policy reviews and recruitment processes, where relevant.
- Contribute actively to board discussions and strategic direction.
- Act as an ambassador for DOCA and support its mission and values.
Person Specification
Essential:
- Organised, reliable and able to manage documentation and communications efficiently.
- Understanding of charity governance or willingness to learn.
- A collaborative approach and commitment to inclusive practice.
- Strong communication skills and discretion.
Desirable:
- Experience in HR or related fields (e.g. people management, policy development, staff wellbeing).
- Previous board or committee experience (not essential).
- Knowledge of or enthusiasm for the arts and cultural sector.
What You’ll Gain
- An opportunity to shape and support the strategic future of a vibrant arts charity.
- A chance to make a real impact in the local community.
- Experience in charity governance and leadership.
- Connections with like-minded individuals passionate about creativity and inclusivity.
How to Apply
If you’re interested in joining our board, please email us a brief statement outlining why you’d like to become a trustee and what you would bring to the role. You can also include a CV if you wish.
We welcome informal conversations before applying — please get in touch to arrange a chat.
The client requests no contact from agencies or media sales.
We're looking for new Trustees to join the board of our award winning educational charity that has been turning primary school classrooms around the UK into 'pop-up' art galleries for over thirty years. As part of our board you will help shape the approach the charity will take and its future direction.
Magic Lantern workshops give children the opportunity to explore, discuss and bring to life famous art works, and discover the world of art from cave paintings to Cubism, Gothic to graffiti, and Turner to the Turner Prize. Our approach is designed to particularly help children who have not previously had the opportunity to engage with the arts or who might be reticent to participate in traditional lessons. Our sessions are interactive and have elements of drama, soundscape, slow looking, problem solving and creative writing.
We operate in several parts of England including London, the South East, the South West, the North East and Oxfordshire. We work with over 12,000 children each year and in 2019 were awarded with a JM Barrie Members' Award by Action for Children's Arts.
We are currently looking for three new trustees to add fresh voices to our board, strengthen our collective skillset and plan for our future. We want people who share our values and vision, are passionate about education and art, and can act as ambassadors for our work in schools.
We hold online trustee meetings four times a year on a weekday evening. This is a voluntary role but the charity will pay for out-of-pocket expenses e.g. for travel to any in-person trustee meetings or events. The post is a fixed term of three years with the possibility of a second term. Any successful applicant will be asked to apply for an Enhanced DBS check in the child workforce and their appointment is conditional until the full enhanced disclosure has been received by the charity.
It is not necessary to have previous trustee, board or committee experience as training will be provided, and you do not need to have a background in education or the arts to be eligible for this role. We would very much like our board of Trustees to look more like our community and would particularly welcome applications from underrepresented groups.
Each trustee needs to:
·Be committed to the charity’s overall mission and to achieving the purpose that we were set up for
·Give the time and commitment that’s needed to carry out their role well
·Act with integrity and honesty
·Think carefully about the long- and short-term goals of the charity and how they can be achieved effectively
·Think independently and contribute to decisions that the trustees as a group can show are good for the charity
·Be willing to be creative and to think beyond how we do things today
·Be willing to speak their mind in a way that is polite and respects those who may have different ideas and opinions
·Work well as part of a team with the rest of the trustees and our staff team, including when we have different views on how to do things
·Recognise that being a trustee is an important leadership role that has specific responsibilities and legal duties, and take time to understand these
Skills or experience in one or more of the following areas would be of particular interest to us:
·Administration
·Communication
·Digital
·Education
·Equality, diversity and inclusion
·Finance and accounting
·Fundraising
·Governance
·Legal
·Marketing
·Museum / Gallery
·Social Media
The client requests no contact from agencies or media sales.
Being a trustee of an arts charity means helping to shape its future — bringing your skills, experience and ideas to support our work and champion our impact.
At Storyhouse, this means making sure we stay creative, inclusive and sustainable, so we can keep inspiring people, connecting communities, and opening our doors to everyone.
As a registered charity and company limited by guarantee, our Trustees are also directors of the company, with legal responsibilities for our governance and finances. The role is voluntary, but the difference you make will be lasting – for Storyhouse and for the communities we serve.
What’s involved:
- Board meetings – four per year
- Committees – the option to join at least one, to focus on specific areas
- Working groups - sometimes short-term ‘task and finish’ or working groups for particular projects
- Preparation - reading papers in advance and contributing actively to discussions
- Ambassadorship - staying connected with our work between meetings, championing Storyhouse in your own networks. Most of the year the rhythm of meetings is regular, but during extraordinary moments — like a leadership change or major challenge — Trustees may be asked to give a little more time and support.
Storyhouse is one of the UK’s foremost cultural charities, incorporating a library, theatres and a cinema. We are also an acclaimed theatre producer.
The client requests no contact from agencies or media sales.
We are looking for a new Board member with financial expertise to chair our Finance and Audit Committee, support our work, and bring new skills, expertise and ideas for the future of our organisation.
At Nottingham Contemporary, we believe in the power of contemporary art to inspire, challenge and bring people together. Our vision is to be a leading international contemporary art gallery, known for our innovative exhibitions, events and local engagement programmes. We are in an important moment in Nottingham Contemporary’s history as we deliver a transformative process of rearticulating our purpose and shaping our future. This includes securing our long-term financial standing by developing and working towards ambitious and entrepreneurial income generation strategies and building on new and existing partnerships, members and supporters.
We are looking for someone with strong financial understanding and experience to join our Board as a trustee and Chair of the Finance and Audit Committee. This role is key to supporting Board members with financial decisions and understanding, providing a link between the Board and the Finance and Audit Committee and working closely with the Director and Senior Leadership Team.
Time commitment: We would normally expect trustees to prepare for and take part in 4–5 Board meetings per year. In addition, you will be expected to prepare for and chair up to 5 Finance and Audit Committee meetings per year. All trustees support the development of key pieces of work and are invited to voluntarily attend the 3 exhibition openings per year and other fundraising, networking and promotional functions. In total, this is estimated as a time commitment of an average of 1 day per month.
Payment: The role is an unpaid voluntary position. Reasonable travel expenses incurred taking part will be met.
Access: Information about our access statement and facilities can be found on our website.
Benefits: We offer mutually devised mentoring and training opportunities, based upon the needs and interests of new trustees. The role can provide opportunities for the development of experiences and networks in the cultural sector and beyond.
Closing date: Wednesday 1 October 2025
Interviews: Wednesday 22 October 2025
For more information, including the job description and person specification, please see our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our House Experience Volunteers add the sparkle to any visit – giving everyone a warm welcome, bringing stories from Ickworth to life and helping people get the best out of their day.
This role will suit you if you are:
- Warm and friendly.
- Someone with a curious and inquisitive nature, with an ability to engage our visitors, ask questions and facilitate conversations.
- Able to listen thoughtfully and actively.
- Someone with exceptional customer service standards- a desire to put visitors before everything else.
- A good storyteller, with a talent for reading body language and thinking on your feet
- Sensitive to visitor and volunteer needs – working as an effective team member.
- Willing to develop your knowledge of Ickworth, its history and vast collections.
Tasks and responsibilities
- Responding to the diverse needs of visitors, including people with additional access needs.
- Sharing inspirational stories, curious facts and practical information or simply the space for visitors to wander at their own pace.
- Helping visitors to discover more, answering questions and making suggestions so they can enjoy their day, their way.
- Being an ambassador for the whole property and the National Trust. Helping visitors understand the full scope of the offer at Ickworth beyond the house.
- Learning more about Ickworth, so you can share your knowledge and stories of the family and their collections with visitors.
- Responding to the changing needs of Ickworth – supporting ongoing interpretation strategies in the House.
- Supporting with health and safety and evacuation procedures if required.
- Being part of a team that may need to adapt and change in response to local needs, National Trust priorities or changes to government guidelines
By getting involved you could·
- Become part of a friendly and dedicated team.
Spend time with us at Ickworth, learn about its history, stories and enjoy its beauty. - Meet people from all walks of life
- Find an opportunity to use your existing skills and develop new ones.
Improve your communication skills.
Get a warm glow by knowing you have made a difference to someone’s day out with us.
You’d also be joining Europe’s largest conservation charity and the wider National Trust team proudly looking after 780 miles of coastline, over 250,000 hectares of land, over 500 historic houses, castles, ancient monuments, gardens, parks and nature reserves (including lighthouses, villages, pubs and a gold mine!). We are a unique charity welcoming millions of people each year and with a vision to open up places for the benefit of everyone, for ever.
All National Trust volunteers will be asked to
- Respect and uphold the National Trust values whilst volunteering with us.
- Complete training required of all NT volunteers and any role specific training
- Adhere to relevant policies and processes including safeguarding, health and safety, and equality and diversity.
We want all our volunteers to feel welcome and to have an equally positive experience when volunteering with us. So, volunteers will:
- Be provided with the necessary induction, training, equipment and reasonable adjustments to do this role well and safely
- Be offered expenses to cover agreed travel costs between home and place of volunteering.
- Have remote access to support, news and rotas via our volunteer website
Skills acquired: Adaptability, Communication Skills, Community Development, Customer Service, Event Support, Exhibition Arts, Fundraising, Interpersonal Skills, Public Relations, Public Speaking, Teamwork, Visual Arts
We’re Europe’s biggest conservation charity and we look after nature, beauty and history for everyone to enjoy.




The client requests no contact from agencies or media sales.