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Business Insight Analyst – Organisational Effectiveness
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £45,052 - £47,423 with excellent benefits
*We offer competitive, market-aligned salaries based on the grade and scope of each role. Roles are offered at the advertised starting salary, with any exceptions considered only in exceptional circumstances.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Data & Analytics team helps WaterAid make confident, evidence-based decisions by providing analysis, reporting and insight across the organisation, translating business needs into actionable analysis to further our mission.
As ourOrganisational Effectiveness Analyst, you will help WaterAid run effectively by turning organisational data into clear, trusted insight and work closely with the People, Finance and Strategy teams to drive sustainable change.
In this role, you will:
Requirements
To be successful, you will need:
Although not essential, we’d prefer you to have:
Closing date: Applications close 12:00 PM UK time on Tuesday, 1st September. Interviews are expected to take place week commencing 7th September.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our People Promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



The Role
At The Law Society, data plays a critical role in helping us better understand our members, improve our services, and make informed business decisions. As a Data Analyst, you will deliver high-quality insights and reporting that support strategic and operational decision-making across the organisation.
You will work with colleagues from a wide range of teams to transform complex data into meaningful recommendations, helping stakeholders understand performance, identify opportunities for improvement, and measure the impact of key initiatives. You will use a variety of analytical techniques to uncover trends, diagnose the root causes of business performance fluctuations, and provide evidence-based recommendations that drive action.
The role will involve developing automated dashboards and reporting solutions using tools such as Power BI and Databricks, enabling stakeholders to monitor key performance indicators with confidence. You will design and evaluate pilots and A/B tests, quantify the impact of service improvements and communications, and build predictive models to forecast future trends and member behaviour.
Working closely with the Data and Governance team, you will support data quality initiatives, helping to identify and resolve data issues while contributing to the maintenance of a trusted, single source of truth. You will also play an important role in increasing data literacy across the organisation by supporting colleagues to access, understand and responsibly use data and insights in their day-to-day decision-making.
This is an exciting opportunity to contribute to the successful delivery of data products across The Law Society while helping to advance our analytical maturity and data-driven culture.
What we're looking for
We are looking for an experienced analyst with a strong track record of turning data into actionable insights and business value. You will have extensive experience using Python for data analysis, particularly with libraries such as Pandas and NumPy, alongside strong SQL or Spark SQL programming skills.
You will bring proven experience of creating engaging visualisations, dashboards and reports using Power BI or similar tools such as Tableau or Qlik, with the ability to present complex information in a clear and compelling way to both technical and non-technical audiences.
You will possess excellent numeracy skills and a strong understanding of statistical analysis and modelling, combined with advanced data wrangling, data cleaning and quality assurance experience. Your analytical mindset and problem-solving capabilities will enable you to identify trends, investigate issues and provide practical recommendations that support organisational objectives.
You will be comfortable managing multiple priorities and delivering high-quality work to agreed deadlines. A collaborative approach is essential, as you will work closely with colleagues across teams and functions to understand their needs and support the successful adoption of data products and insights.
Experience of working with tools such as DevOps, Jira and GitHub would be advantageous, as would an understanding of data governance, data security and regulatory compliance. Most importantly, you will be proactive, curious and committed to continuous improvement, with a passion for helping others make better use of data.
What's in it for you
This is an excellent opportunity to work with colleagues in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
If you would like to have an informal discussion about the role, please contact Judy Howarth on
IT Service Desk Analyst
Salary: £30,255
Location: Remote with regular travel to Head Office in Downton, Wiltshire (minimum 1 day a week). Applicants should ideally live within approximately one hour’s travel of the office. Additional travel to UK locations within a working day is to be expected where required for the performance of duties. Absence from home overnight may be required on occasion.
Hours: Full Time, 35hrs per week
Contract: Permanent
This is a varied and rewarding role for someone who enjoys solving problems, supporting people and contributing to practical service improvements in a charity with a clear purpose.
About the Role
As an IT Service Desk Analyst, you will be at the heart of the colleague technology experience, providing responsive 1st and 2nd line support and helping people get the best from the systems, devices and tools they rely on every day. You will take ownership of incidents and service requests from initial logging through to resolution or appropriate escalation, balancing technical troubleshooting with clear communication and excellent customer service.
You will support a broad range of activity including hardware, software, Microsoft 365, user access, asset management, operational projects and service improvement. The role offers the chance to build strong knowledge of our organisation, contribute to better ways of working and play an important part in keeping our people connected, productive and supported.
About You
Are you someone who enjoys solving technical problems, supporting colleagues and taking ownership of work through to a clear outcome? Do you communicate confidently with people at different levels of technical understanding, stay calm under pressure and take pride in providing a professional, helpful service?
If you have experience in an IT service desk or technical support environment, good working knowledge of Windows 11 and Microsoft 365, and the ability to prioritise, troubleshoot and escalate appropriately, we would love to hear from you. Experience with service desk tools, Active Directory or Entra ID, hardware troubleshooting, remote support, ITIL-aligned processes or supporting geographically dispersed colleagues would be especially valuable.
About the Team
You will join a friendly, knowledgeable and collaborative IT team that is focused on delivering reliable, practical and people-centred support. We work closely with colleagues across Help for Heroes, helping them use technology confidently so they can focus on supporting the Armed Forces community.
The team values clear communication, shared knowledge, continuous improvement and a supportive approach to problem solving. This is a great opportunity to develop your technical skills, contribute ideas and make a visible difference to the way IT services are delivered across the charity.
In return we can offer you:
Closing date: Sunday 16th Aug 2026 (applications may be closed early if we receive a high number of strong applications).
Interview Process: Competency-based interview, which will be held in person, on Tuesday 25th Aug 2026.
We are committed to equity, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.