Home from home coordinator jobs in Islington, greater london

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.

This role offers a hybrid working arrangement of  3 days in the office and 2 days working from home.

The Role

Working closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.

Key Responsibilities

• Manage the day-to-day delivery of a portfolio of membership services and programmes.
• Lead and support a small team, overseeing performance, workload and development.
• Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place.
• Investigate and respond to service-related enquiries or complaints.
• Conduct research to understand member needs and identify opportunities to improve services.
• Support the development of new products, services and partnerships.
• Assist with projects to implement new services, working with internal teams such as IT, finance and project management.
• Build strong relationships with internal teams, members and external partners.

About You

You will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.

You will need to demonstrate:

• Excellent organisational and administration skills with strong attention to detail
• Experience delivering or managing services, programmes or projects
• Strong customer service and stakeholder engagement skills
• Experience researching, analysing information and making recommendations
• Confidence managing multiple priorities, improving processes and handling difficult situations
• Experience leading or supporting a small team
• Strong written and verbal communication skills
• Good attention to detail
• Good IT skills including MS Office, mainly Excel

Experience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.

Why Apply?

This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects.
 
 Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for a Networks Development Coordinator to support the development of our networks to create inclusive, dynamic and engaging communities at UCL. We currently have nine networks at UCL and the purpose of this role is to empower, train and support our students to host events, run campaigns and raise awareness. You will help broker new partnerships with charities and other student groups, facilitating our students to build communities and get the most out of their time at UCL. You will also take a leading role in coordinating history months and awareness days, working with our student communities. 

This role will also work closely with UCL's Equality, Diversity & Inclusion Team to oversee support and development of elected student EDI Reps who drive equality initiatives across the institution.

Do you have experience in supporting students from liberation communities? Do you have experience of empowering and training students or volunteers? If the answer is yes, then we want to hear from you. 

Our ideal candidate will have experience of supporting others to make meaningful change, experience of lobbying and campaigning as well experience of event management and facilitation. 

We are recruiting a Drugs Education Coordinator (Scotland) to join our team. This role will involve the coordination of DSMF drug education in Scotland, based in the Grampian region, working with the senior leadership team to develop provision regionally and more widely.

Suitable candidates will:

• be passionate about supporting young people to make safer choices about drugs and alcohol, with a good understanding of substance use and particularly its physiological, psychological and social impact
• have experience of project coordination, with excellent organisation skills
• be a skilled and effective communicator, both in writing and orally, with a wide range of people and agencies
• be proactive, self-motivated and confident to take initiative
• enjoy working remotely as part of a small and busy team

The Job description and person specification are available below. Please click 'How to apply' to view the application form.

Please share with anybody you think might be interested in joining our brilliant team!

Interviews are likely to be held the week beginning 11th May 2026. 

Help shape the future of co‑production in Wales. Join us in turning local learning into national change.

We’re looking for a Programme Coordinator to support our structured strategic involvement support with public services, produce high‑quality case studies and learning outputs, and help us influence national conversations on co‑production. This role sits at the heart of our evolving programme, connecting local insights to the wider policy landscape and supporting better co-production and involvement practice across Wales.

You will help gather and communicate learning from our local work with Public Services Boards (PSBs) and other partners, contributing to a clear, national picture of how co‑production is working in practice. You will work closely with the Programme Manager, associate consultants and local contacts to support project delivery, events, and sharing learning outputs.

Contract type: Fixed term (until 31 August 2027)

Hours: 30 hours per week, flexible working patterns

Salary: £30,000 per annum pro rata (£24,324 per annum actual), plus work from home allowance of £26 per month

Annual Leave: 25 days per annum pro rata (20 days actual), plus 8 statutory Bank Holidays and a 2-week office closure at Christmas

Location: Remote, with travel for meetings across Wales (Wales-based applicant preferred)

Brief person specification

Knowledge and experience

Experience of coordinating projects or programmes involving multiple partners.

Experience of writing clear and engaging content (e.g. blogs, case studies, articles, reports).

Experience of organising online and/or in‑person events.

Experience using digital tools for communication, coordination and collaboration (e.g. Google Suite, WordPress, social media, CRM/contact lists).

Skills and attributes

Strong written and oral communication skills in English.

Strong organisational skills, including the ability to prioritise effectively and manage several concurrent tasks.

Able to interpret information, identify learning and present it clearly.

Ability to build and maintain trusting, professional relationships with a wide range of partners.

Attention to detail in written materials, data handling and resource preparation.

General

Commitment to co‑production, involvement and social justice.

Comfortable working independently, drawing on your own initiative.

Curiosity, empathy and a willingness to learn from others.

Able to work well as part of a team and to work on a range of collaborative projects to advance the work of the network.

Recruitment pack, including full role description and person specification, is available when clicking "Apply Now" below.

As part of your cover letter, please submit a statement addressing the full criteria as listed in the recruitment pack.

ScotsCare is a modern charity with a 420 year-old history, providing  financial, practical and emotional support to first and second generation Scots and their families in Greater London. We support three client groups, children and families, working age adults and older people, with a wide range of services including family support, counselling, advocacy, financial support, sheltered housing, homelessness, social events and befriending

We are currently seeking to appoint a part time Community Engagement Co-ordinator for our charity based in central London.

The Community Engagement Co-ordinator is responsible for developing with the Communications Manager a community engagement strategy for ScotsCare, in order to increase awareness and engagement with ScotsCare services and support, with the aim of increasing the number of people using ScotsCare services. A particular focus is on building relationships with organisations that engage with potential clients (ScotsCare service users), including councils, NHS, local community partners, service providers and other charities.

 Key Duties include:

• Cultivate positive relationships with partnerships with all relevant stakeholders.
• Increase the visibility and understanding of the work of the charity.
• Attend community events (in-person and online) as a ScotsCare representative, including some evening and weekend events.
• Identify agencies and groups in the community who could benefit from understanding the work of the charity and provide in-person and/or online presentations and overviews.
• Lead staff and volunteers and act as their main point of contact providing support with undertaking community engagement activities.
• Create marketing and messaging materials of both written and data elements to include pamphlets, brochures, and presentations, newsletters and social media posts.
• Work with Communications team to update relevant information on the charity’s website.
• Monitor and evaluate impact over the course of the year.

Key Competencies

• Strong relationship‑building and networking ability
• Confident communication and presentation skills
• Ability to work independently and manage competing priorities
• Data‑driven approach to measuring impact
• Cultural awareness and sensitivity
• Creativity in developing outreach and engagement content

The ideal candidate should have experience in:

• Community engagement, outreach, public engagement, or partnership development
• In the charity, health, social care, or community sectors
• Demonstrable experience representing an organisation externally
• Producing marketing and communications materials

Team responsibilities

Co-operate within the total staff group of ScotsCare ensuring an effective service to clients and contribute to team training and skill sharing among team members as appropriate.

General

Be prepared to undertake any other duties commensurate with the level of the position as required by the Chief Executive.

Renumeration and Terms

• The salary for this post is £36,113
• Hybrid working
• This role reports to the Communications Manager
• There will be a 7-13% contribution (dependent on employee level of contribution) from ScotsCare towards a Pension Scheme
• 25 Days annual leave plus statutory holidays
• Flexitime working and other benefits
• The place of work is based at ScotsCare’s Head Quarters at 183-185 Bermondsey Street, SE1 3UW, however the post holder will be required to work on an community engagement basis across the 35 mile radius from Charing Cross catchment area. We have flexible working guidelines in place which include some working from home.

ScotsCare is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Hours: 35 per week (full time)

Location: Home-based with regular travel across London.

Contract: Fixed term (until 31 March 2027)

About us

Housing Justice brings together communities and finds solutions to homelessness by building personal connections, a sense of belonging, and creating justice in the housing system. We train and support volunteers to offer various accommodation options while building a network of local support. This includes providing personalised assistance to help individuals access relevant local services and address their other needs. Through compassionate, courageous, and collaborative action, we implement innovative solutions to tackle housing injustice, enhance the quality of housing, and elevate the voices and experiences of groups affected by housing injustice to both local and national governments.

 

About Citadel

Citadel is a volunteer-powered homelessness prevention project that supports people experiencing, or at risk of homelessness, to find a place to live, settle into a home, and feel part of a welcoming and supportive community. Coordinators recruit and train volunteers before matching them with a person referred for support. Coordinators and volunteers work closely with people who have been referred, to establish what matters to them and how best they can support them.

About you

We are seeking to hire an outgoing, confident leader who is skilled and comfortable in building relationships and influencing people. You will be a dedicated, diligent person with experience of leading teams in the homelessness, housing or voluntary and community sectors and passionate about the role of the community in ending homelessness.

About the role

The successful candidate will provide supportive line management to six Coordinators working in North-East and South-East London. They will be responsible for overseeing and developing our London projects: building our partnerships, supporting the teams to grow the support we offer and supporting the projects’ continuous improvement and sustainability.

Support Coordinator

We’re looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in South Derbyshire.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: S11348 Stroke Support Coordinator

Location: Home-based South Derbyshire. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Part-time, 18 hours per week

Salary: Circa £14,100 per annum (FTE circa £27,435 per annum)

Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 29 March 2026

Interview Date: To be confirmed. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Take a person-centred approach to goal setting and support to enable stroke survivors and their carers to improve communication
• Provide personalised information, advice and support.
• Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.

About You

The post holder will have experience/background in:

• Providing person centred support.
• Working to improve outcomes for individuals/communities
• Using technology and IT systems to support your work and keep timely, accurate records.
• Working collaboratively with other professionals in a variety of settings.
• Delivering presentations and organising local events

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Charity People is excited to be partnering with The Talent Foundry, a national education and social mobility charity, as they recruit a Programme Coordinator - a vital role at the heart of delivering their award-winning employability and skills programmes to thousands of young people each year.

"This role sits at the core of how we deliver exceptional experiences for young people. Your attention to detail, organisation and commitment to great service ensures every programme runs smoothly and has meaningful impact." Jemma Shaw, The Talent Foundry

About The Talent Foundry

The Talent Foundry is a high-impact social mobility charity supporting young people aged 7-18 from under-served communities to build confidence, unlock their talents and develop the skills they need to succeed in higher education and the workplace.

They achieve this by:

• Delivering free, skills-based workshops co-created with schools and employers
• Connecting young people with industry professionals and aspirational career pathways
• Encouraging employers to value potential over background
• Partnering with major organisations including Barclays LifeSkills, Dell Technologies, KPMG, ICAEW, Network Rail, NHS and more

Working with 70,000+ young people each year, TTF is ambitious, fast-growing, and committed to scaling its impact through its five-year strategy, Ambition 2030, which aims to reach one million young people.

About the Role

This business-critical Programme Coordinator role ensures the smooth, efficient and high-quality delivery of The Talent Foundry's workshops and programmes across the UK.

Highly administrative, fast-paced and detail-focused, this role suits someone who thrives on organisation, problem-solving and keeping complex delivery moving seamlessly in the background. You will be the operational backbone of multiple programmes across primary and secondary schools.

You will:

• Provide excellent customer service to schools, partners and facilitators
• Manage bookings, scheduling, logistics, diaries and communications
• Support Programme Managers by delivering end-to-end programme administration
• Maintain accurate systems, spreadsheets and CRM records
• Coordinate facilitators, travel, equipment and technical needs
• Monitor feedback and help ensure brilliant participant and partner experiences
• Contribute to continuous improvement and efficient ways of working

This is a hybrid role requiring confidence working remotely, strong communication skills and the ability to stay self-motivated while balancing multiple priorities.

Key Responsibilities

Programme Coordination & Administration

• Coordinate multiple programmes simultaneously, ensuring smooth end-to-end delivery
• Manage school bookings, session schedules, logistics and facilitator allocation
• Provide clear and timely communication to teachers, partners and internal teams
• Support Programme Managers to meet programme goals and timelines

Systems, Processes & Data

• Use spreadsheets, databases and CRM systems to plan, track and report on activity
• Ensure all processes are followed accurately, contributing to efficiency improvements
• Manage travel, accommodation and technical arrangements for sessions and events

Customer Service & Continuous Improvement

• Deliver excellent service for schools, volunteers and facilitators
• Gather and act on feedback to help improve programme quality
• Occasionally attend workshops to observe delivery and understand impact

Team Contribution

• Work collaboratively with Programme Managers, Coordinators, facilitators and the Schools Engagement Team
• Attend monthly Team Together Days in London
• Uphold safeguarding, data protection, and organisational policies
• Demonstrate a "one-team" approach, contributing to a positive and inclusive culture

About You

You will bring:

• Strong organisational and administrative experience
• Confidence managing multiple deadlines in a fast-paced environment
• Excellent communication skills and a warm, professional approach
• Strong proficiency with Microsoft Office (especially Excel and spreadsheets)
• A solutions-focused mindset and the ability to stay calm under pressure
• Experience coordinating projects or programmes
• CRM experience (essential)

A passion for social mobility and supporting young people is essential.
TTF particularly welcomes applicants with lived experience of the challenges faced by under-served communities.

Salary, Benefits & Working Arrangements

Permanent, full-time
Salary: £26,000

Monthly in-person Team Together Days in London (approx. 2-3 days per month)
37.5 hours per week

£26,000 per year

• 28 days holiday + bank holidays
• Hybrid home-based working
• Monthly Team Together Days in London (travel required)
• Travel to school sites nationwide (expenses paid)
• £500 annual learning & development budget
• Employee Assistance Programme
• Cycle to work scheme
• Enhanced maternity package after three years
• Pension scheme with employer contributions
• Birthday afternoon off

How to Apply

If you are excited by this opportunity and keen to play a pivotal role supporting young people to discover their potential, please send your CV to to request the full job pack.

If your experience aligns with what we're looking for, we'll be in touch to arrange an initial Teams call and talk you through the next steps.

Key Dates

Launch: Wednesday 25^th March 2026
Closing date: COP Tuesday 7^th April
Interviews: Monday 13^th April

Equity, Diversity & Inclusion

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Philharmonia Orchestra is seeking a talented and driven Trusts and Foundations Co-ordinator to help the Development team deliver growing, sustainable fundraised income. Working closely with an experienced senior grant-writer, the Trusts and Foundations Co-ordinator will steward existing funders and develop funding applications for:

• Our programme of 150 concerts a year, including landmark multi-disciplinary concert series; 

• Our award-winning Learning & Engagement projects that engage over 15,000 people annually;

• Our talent development programme through which we help improve representation in the talent pipeline;

• Our sector-leading visionary digital and immersive technology programme including our multi-award winning and globally recognised Virtual Orchestra (VR) immersive experiences.

This role will suit someone ready to move on from an entry-level position within a Development team, keen to work in a fast-paced environment, and enthusiastic about taking on their own set of fundraising targets and application deliverables. It is an opportunity for an enthusiastic fundraiser to work within an experienced, inspiring team, to work closely with and learn from one of the most experienced trusts and foundations fundraisers in our sector, and to play a transformative role in a thriving orchestra that on the occasion of its 80th anniversary is already looking ahead to Philharmonia at 100.

Key Responsibilities and Tasks

The primary responsibilities of the Trusts and Foundations Co-ordinator are fundraising from and stewarding Trusts and Foundations, achieved by undertaking the following tasks:

1. Delivering the Trusts and Foundations fundraising strategy, with a particular focus on:

• Identification and cultivation:

• Producing lists of prospects to share with the Development Board, via the Director of Development.

• Identifying opportunities for cultivation at projects, events and concerts.

• Application development:

• Responsibility for developing small to mid-range Trust, Foundation and statutory applications up to £25,000 including copy development, application budget creation (using signed-off source budgets), and sign-offs from project manager and line manager.

• Maintaining a strong momentum of application submissions, aiming to fundraise a year ahead of project delivery where possible.

• Collaborating with Development colleagues to agree stewarding responsibilities, review prospects, report on Trust & Foundation income vs. targets and identify prospects whose giving objectives align with the Philharmonia’s work.

• Working closely with colleagues in the Learning & Engagement, Concerts and Marketing departments to build strong, collaborative working relationships in order to source project information to support the development of funding bids.

• Stewarding

• Ensuring timely report development and submission, to maximise re-application rates.

• Ownership of accurate and comprehensive Trust, Foundation and Statutory accreditation in all collateral and online.

• Proactive and consistent conduit between prospects and the Philharmonia, managing invitations to supported projects and ensuring consistent, warm and professional relationship management.

2 Ensuring efficient administration of Trusts and Foundations fundraising, including:

• Managing all Trusts and Foundations pledges and grants on our CRM Tessitura, and ensuring data capture and processing is in line with GDPR and other privacy laws.

• Population and updating of Trusts and Foundations submissions, stewarding and reporting tracker.

• Accurate records of all correspondence held in SharePoint.

Other tasks include

• Representing the Philharmonia externally when required. 

• Undertaking any other duties reasonably required by the Philharmonia.

Skills

Essential:

• A passion for the arts and belief in their ability to have a positive transformative effect on people’s lives.

• An enthusiasm for fundraising.

• A strong work ethic.

• Excellent writing skills with the ability to form a persuasive case.

• Experience in writing fundraising communications.

• Experience of working within a team in a collaborative and supportive manner.

• Exceptional interpersonal and communication skills (verbal and written), with an ability to adapt style for different audiences and members of the orchestra’s circle of supporters and senior volunteers.

• Commitment to the mission, vision and values of the Philharmonia. 

• Understanding of fundraising and data protection regulation (including GDPR and the Fundraising Regulator).

• Credible experience using a CRM system to record and report on moves management.

• High-level of IT literacy, including the Microsoft 365 suite.

Desirable:

• Knowledge of the Philharmonia and its work.

• Proficiency in fundraising databases.

Personal Independence Coordinator (PIC) Service Manager

 Salary £40,560 Full Time 35 hours per week

Do you want a senior role that makes a positive difference in people’s lives?

Age UK Croydon’s Personal Independence Coordinator (PIC) Service for older people in Croydon is recruiting for a new Service Manager. This is an exciting, rewarding senior role with the opportunity to lead pioneering programmes that are at the heart of Croydon’s innovative approach to Neighbourhood Care in collaboration with the wider health and social care partners.

The PIC Service Manager is responsible for the operational and strategic management of the PIC Service and the Personal Safety Project (PSP), ensuring services continue to support independence for older people in Croydon as core members of the Integrated Neighbourhood teams, ensuring full collaboration with network partners from GPs, health services, adult social care and voluntary sector

Full on the PIC Service delivery model will be provided; the important qualities we are looking for are:

· Excellent leadership, service management and communication and communication skills

· Ability to collaborate effectively with internal and external partners and stakeholders

· Proven ability to deliver innovative, high-quality services

· Self-motivated and able to work flexibly, whilst maintaining good work/life balance

Closing date for applications: 31st March 2026

Interview Dates: 8th April 2026

We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day-to-day operation of the URC Resources Hub and deliver an efficient, user-focused helpdesk service.

In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed. You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service.

The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.

The successful candidate will demonstrate excellent judgement, strong risk awareness and confident use of IT tools. You will have outstanding communication and interpersonal skills, the ability to manage a complex workload within the tight deadlines and the confidence to act on your initiative when appropriate.

This is an excellent opportunity for someone who thrives in a service-oriented digital environment. We offer you a flexible and friendly hybrid work environment from the Office of General Assembly in London and from home. 

If you are interested in working for us and can meet the above requirements, please see our website for a job description and application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Wednesday 15 April 2026     
Interview date: Tuesday 28 April 2026 

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

We recognise the value of social media in communicating with all our audiences; whether unpaid carers or their friends and families, employers, politicians, service providers, supporters and all those people who may become a carer for a partner, family member, friend or neighbour and will need information, support, and to know that there are people working to make their lives better.

This role works with colleagues across the organisation - but also in partnership with external organisations and agencies, with targets set for engagement (and other indicators of the success of our campaigns). We're working on multiple campaigns simultaneously; whether that's Carers Week, campaigns to influence changes to the law to better support carers, encouraging unpaid carers to join us as members, updating on activities in the devolved nations or getting people to fundraise for Carers UK. And we use a mix of owned, earned and paid communications to drive engagement in a challenging and crowded environment in order to get our messages to cut through. It's a busy, but varied role, in a supportive and collaborative team.

About you

Working within the communications and marketing team, you'll be confident in managing our social media accounts (we have many), ensuring we're using platforms to get our messages out to both wide and targeted audiences with engaging and timely content.

You'll be happy using tools for social listening, interacting with our audiences and building our reach. You'll be familiar with key metrics for social engagement and will be reporting back to colleagues and other stakeholders - and using this data to constantly improve our communications.

You'll be skilled in writing longer form content for our members' magazine, Caring, proof reading articles, posting content on our websites, creating graphics and making sure our content is engaging, audience focused and dynamic. Oh, and you probably know your way around an emoji set and are not scared of a well timed pun. We're a small but effective communications team and pride ourselves on getting stuck in and supporting each other when we need to deliver big on fast moving projects, so you'll need be able to juggle lots of demands while recognising the importance of always hitting deadlines.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.  

The closing date for applications is 5pm, Tuesday 7 April.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Role purpose
Providing independent Health complaint advocacy for a statutory rights based service under the Health and Social Care Act 2014, empowering qualifying individuals to raise concerns, speak up, and participate in decisions about their care and treatment. The post focuses on ensuring individuals have dignity and respect, clarifying options to challenge decisions, and supporting involvement, independence, and wellbeing. It is also about helping in providing accessible information, facilitating advocacy escalation if necessary, in writing to the parliamentary and Health service ombudsman, whilst  monitoring outcomes of individuals to improve experiences towards suitable resolutions.

This role will include listening and providing information and representing people’s views. You may be asked to support people by attending Best Interests Meetings, Review Meetings, Safeguarding meetings, Hospital PALS Manager’s Meetings, Community Mental Health meetings, Social Care Practitioners meeting, Mental Health Review Tribunals, Ward Round Meetings and Care Plan Approach meetings focussing on solutions to any NHS complaint

We must provide advocacy to Ealing residents over 18. You will ensure that people have their voice heard, views and rights understood and feel more in control of decisions affecting them.

Key Responsibilities

- Provide people with information about their rights

- Help people understand the information given to them and the options available

- Empower individuals to challenge and raise concerns themselves about their care and treatment.

- When required liaise with key health care professionals, parliamentary and health ombudsman on behalf of individuals when required

- Represent key meetings when required

- Delivering IHCA Advocacy Awareness campaigns and other workshops in person and online when required.

- Understanding Safeguarding and GDPR compliance.

- Administrative duties include the completion of case notes, quarterly reports, managing the inbox, triaging referrals to ensure they meet the eligibility requirements, and onboarding clients onto the database.

- Action planning with the client, identifying goals and empowering them to create this document and own it collaboratively

- Work in line with the Advocacy Charter

- Following our non-instructed advocacy policy to ensure those who have communication issues, still get effective representation.

- Also, an understanding of IMCA.

Person Specification

Essential:

• At least 2 years’ experience/knowledge of providing Independent Health Complaint Advocacy towards the NHS
• Excellent listening skills
• Strong communication and case planning skills
• Completed Kate Mercer Advocacy Training (formal external qualification) or equivalent.
• The ability to build good relationships
• Commitment to equitable access and digital proficiency.
• Ability to work to deadlines and work independently
• Flexibility, reliability, and confidence when speaking with a range of people
• Experience and good working knowledge in Microsoft Office products
• Excellent report writing skills
• Knowledge and experience of supporting people with learning and communication difficulties
• An awareness of diversity and ability to research complex and sensitive issues independently and quickly

Desirable:

· Lived experience of mental health

· Driving license

· Other Languages

Post is subject to a DBS check.

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified people from all backgrounds.

Salary: Starting from £22,930 per annum, depending on experience

Hours: 35 hours per week

Contract: Permanent 

Location: Combined home working and flexibly across Cleveland

Job Reference Number: 1676

A new and exciting opportunity has arisen within the organisation to provide administration to support Domestic Abuse case management interventions across Cleveland, as part of the Drive Project.

Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account. The project combines case management of perpetrators with a co-ordinated multi-agency response.

The post holder will look forward to a challenging and rewarding work environment, in which finding a balance between team working and utilising initiative is important. The ability to foster positive working relationships is essential. The post holder will be pedantic about attention to detail, be motivated and able to organise workloads, demonstrate a professional telephone manner and be able to liaise effectively with other teams and agencies.

The main purpose of the position is to facilitate the smooth running of the Domestic Abuse Perpetrator Panel by arranging the meetings and gathering and disseminating information shared by multi agency partner representatives.

Above all, you’ll be interested in becoming part of a diverse and energetic environment and welcome the opportunity to tackle challenges, look for solutions and ultimately work in a sector that impacts on people’s lives.

Police vetting maybe undertaken with the successful candidate.

All posts are subject to an enhanced DBS Disclosure.

For more details and to apply, please visit our website via the apply button.

Closing date: 1st April 2026.

Interviews will consist of an in-tray exercise and a formal interview panel.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582