Home manager jobs in primrose hill, greater london
We have an opportunity for a Customer Specialist to join our Complaints Team in Hertford.
This is a full-time permanent role with a starting salary of £27,000 - £35,000 a year depending on experience.
The Role
As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout
As part of the Complaints team, you'll:
- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint
What you'll need:
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
What you'll get from us
As a member of the Customer Complaints Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Do you have experience of compliance in a housing environment? Are you eager to support the property team to effectively maintain compliance checks?
The Retired Ministers Housing Society (RMHS) exists to assist retired and retiring ministers to meet their housing needs during retirement, aiming to provide appropriate housing suitable for long-term occupation. We maintain around 300 properties tenanted by retired ministers, arranging inspections and repairs.
In this role you will be responsible for the daily support to the property team to deliver and maintain an effective programme of compliance checks across the Society, including gas, electrical, asbestos, fire safety and legionella.
You are educated to A level standard, or equivalent experience, have excellent administration and ITC skills and are highly organised. You also possess good communication skills and can problem solve, dealing with issues in a calm and sensitive manner.
We can offer you a flexible and friendly work environment in a small team; hybrid working from Church House in London and from home is possible.
If you are interested in working for us and can meet the above requirements, please visit our website for an application form (noting that we do not accept CVs).
Closing date for applications: 12 noon, 19 September 2025
Interview dates: 24 September 2025
Wherever you are on your journey, we are here for you. We are a community that shares Gods love and joy in the hope of making the world a better place


The client requests no contact from agencies or media sales.
Are you an experienced fundraiser, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?
If that's you, then Tearfund's Fundraising Marketing team could be the right place for you!
As a member of the Direct & Digital Marketing Squad, you would be responsible for the delivery of fundraising appeals and supporter engagement activity,to show our supporters the impact of their support and give them the opportunity to become even more engaged in Tearfund's mission.
We are particularly looking for a fundraiser with a passion for direct marketing, who has experience in delivering multi-channel individual giving and supporter engagement campaigns. We are especially keen to hear from those who are experienced in both print and digital direct marketing.
Do you have the following experience?
- Planning and delivering direct marketing fundraising or individual giving campaigns, such as direct mail appeals.
- Planning and delivering multi-channel supporter engagement campaigns to a range of audiences
- Working across print, direct mail and digital channels to deliver campaigns
- Project managing complex projects with multiple stakeholders
- Monitoring and evaluating campaigns, with a test and learn mentality
- Working collaboratively with a range of stakeholders including creative agencies
Do you have the following skills?
- Ability to see through activity from start to finish
- A flexible approach to your work, showing agility to adapt and make changes if required
- Ability to influence and work alongside senior stakeholders
- Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.
If your skills, experience, and passion match these requirements, we'd love to hear from you!
Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.
This a full time role 35 hours per week, flexible working patterns may be considered.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
All applicants must be committed to Tearfund's Christian beliefs
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
The Learning Support Team provides targeted support to young people, helping them develop core practical and academic skills, broaden their existing interests, and explore new ideas. In this role, you will deliver both group and one-to-one sessions, including tailored Maths and English tuition based on individual needs. You will work collaboratively with the wider team to ensure each young person has appropriate access to educational opportunities and engagement.
We believe that everyone has the right to learn in the way that suits them best—so there’s no such thing as a “typical” day in this role. Sessions can take place anywhere: from the beach to the kitchen, the garden, or even the gym. As with all our teams and services, the unexpected is part of everyday life—though with us, it can take many forms. A young person might be excluded from school, be in the middle of transitioning to a new placement, or arrive (or not) due to an emergency referral. Flexibility and adaptability are essential.
If this sounds like the right role for you, feel free to contact us for an informal discussion.
St Christopher’s Academy
At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.
When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
Applicants should have
- Evidence of degree ( BA, BSc in a related field, such as Linguistics, Psychology or Education ) or PGCE.
- Experience in identifying and assessing the needs of young people, setting clear goals and targets through collaborative discussions and the effective use of relevant data to inform assessments.
- Experience in supporting young people to achieve their learning goals, particularly those who are underachieving, disengaged, or facing social and emotional barriers to learning.
What you should expect from us
- Salary: £26,850 per annum
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry Leading Training Programme including Access to Children’s Right and Participation, CSE, Empowerment, Mental Health and Social Pedagogy.
- Contributory Pension Scheme, Enhanced Maternity and Company Sick Scheme.
- UK Life Assurance (Death in Service) to the value of 3 times your annual salary.
- BUPA Employee Assistance Programme offering counselling, financial advice and legal support.
- Interest-free season ticket loan, cycle to work scheme.
- Blue Light Card: discount shopping scheme at hundreds of retailers across the UK.
- Discretionary Funded Training Programs.
- Employee Awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s, we are fully committed to safeguarding all children and young people in our care. As part of our recruitment process, candidates are required to complete an online application form to ensure we gather all necessary information in line with legislation, best practice, and our vetting requirements.
Ideally, applicants will already be registered with the DBS Update Service. If not, a DBS (police) check will be carried out by St Christopher’s prior to the start date.
Please note CV’s will not be accepted.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification plese visit our website.
For more information or assistance during the application process, please contact us.
We advise to apply as soon as possible as applications will be reviewed on a rolling basis.
This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
Rainbow Migration is the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system and has been campaigning for their rights since 1993. We are recruiting a Senior Casework and Service Coordinator to assist the Support Services Manager, provide guidance and advice to colleagues, and manage incoming queries from service users. This role is ideally suited to an experienced caseworker looking to take the next step in their career.
Rainbow Migration has grown in recent years from a small charity generating £200k income in 2019 to £1M in 2024. The Senior Casework and Service Coordinator is a new role that will take on some of the responsibilities of the Support Services Manager, freeing the manager up to work on service development and strategic matters.
Responsibilities include:
· Managing systems for incoming service user inquiries
· Casework for service users with the most complex needs or challenges
· Facilitating complex case discussions with colleagues and providing support and guidance
· Ensuring accurate reporting on service delivery outputs, outcomes and trends
· Assisting the Support Services Manager to implement changes in the service
Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are:
· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.
· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.
· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.
Diversity, inclusion and anti-oppression
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.
We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.
We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum.
We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet all the necessary criteria in the person specification. If you wish to qualify under this scheme, please make this clear when applying.
We send a selection of questions in advance of job interviews to give applicants more thinking time. You are welcome to take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. Please let us know if we can make other adjustments to support your interview process.
Role overview
Contract type: Permanent
Hours: Full-time (35 hours per week). Working part-time (minimum 28 hours) will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.
Salary: Starting at £36,994 with potential annual step increases up to £41,315 (pro rata if working part time), plus statutory employer’s pension contribution. In addition to an annual step increase, we consider giving a separate inflationary increase every April.
Location: Rainbow Migration’s wheelchair accessible offices are based between Vauxhall and the Oval, London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager as per our hybrid working policy. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. At the time of posting this advert, staff mostly work from home. There might also be occasional travel outside London with plenty of notice. Please contact us if you have any questions.
Annual Leave: Initially 25 days per year. After two years of employment, this will increase by one day per year up to a maximum of 28 days (pro rata if working part-time).
Benefits:
· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)
· Enhanced parental leave and pay
· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)
· Separate salary step and inflationary increases considered every year
· TOIL system
· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year
· Policy on staff loans or salary advances for difficult times
· Work laptop and mobile phone
· Training and learning opportunities
· Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments
· Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters
· Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)
How to apply
Closing date: 9am 8 September 2025
Interview dates: Initial interviews will be 17 September 2025 by Zoom or Teams. A second round of face-to-face interviews in London will follow.
Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email address you will find in the Job Description.
Please send to the email address in the Job Description:
1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)
We would also be grateful if you could complete the optional monitoring form (link in the Job Description).
In your statement, please:
1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. State how many hours a week you wish to work and if you have a preferred pattern
4. Explain if you have used AI to help with your application in any way and the reason why. While AI can be a helpful tool, we expect all applications to reflect your own experiences, qualifications and style of writing. Transparency is valued, so applications that are obviously written with AI without explanation will not be considered
By submitting an application, you:
1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided in your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.
3. Accept that owing to the nature of the work, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job offer and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check. See our website for more information.
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices and respect the personal circumstances and needs of people with lived experience.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form you will find in the Job Description to request support and they will confirm if they can match you with a mentor to support your application.
Privacy notice
If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (please see Job Description for a link to our website). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store data on unsuccessful applicants for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.
The client requests no contact from agencies or media sales.
Founded in the aftermath of the Second World War, Cumberland Lodge works with young people to understand the causes and impacts of social conflict and division, developing the next generation of leaders to create more just and inclusive futures. Our current programme focuses on four key areas: Youth & Democracy; Rule of Law; Freedom of Religion and Belief; and International Dialogue in the Workplace.
As we approach our 80th anniversary we have ambitious plans to scale up our activities and are looking for an experienced Fundraising Officer with strong storytelling skills and a passion for making a difference.
This is a permanent part-time role, two days a week. The successful candidate will join a thriving organisation as part of a small Programme team under the leadership of the Programme Director.
We are seeking to appoint a strong team player who can also work independently, who is well-organised, with excellent communication and inter-personal skills. They must be able to demonstrate success in fund-raising, and have strong knowledge of the fund-raising landscape in the UK, and preferably internationally. A background of funding raising for education or youth sector organisations would also be desirable.
Alignment with our ethos of addressing social challenges through constructive dialogue is essential.
It is expected that this role can be primarily carried out from home, but attendance one day a month in the offices in Windsor Great Park would be required.
This is a new role at Cumberland Lodge and there could be opportunities to grow with the team and become involved in other areas of our work, particularly occasional delivery of education programmes. If candidates have experience or an interest in this area please note this in your application.
Job description
Objective: To generate income that supports Cumberland Lodge’s mission by identifying, researching, and securing funding from trusts, foundations, and grant-giving bodies. The Programme Fundraising Officer will craft compelling proposals, develop new income opportunities, and align funder interests with Cumberland Lodge’s goals to enable impactful work with young people and the creation of more just and inclusive societies.
Reporting to: Programme Director
Working with: Programme Manager, Programme Team, Comms & Engagement Manager, Business Development & Marketing Manager
Salary: £14,000 (£35,000 FTE)
Hours: 2 days per week,
Main Duties:
Funding Development
Research and identify funding opportunities aligned with Cumberland Lodge programmes.
· Write compelling, youth and/or education focused funding applications and proposals.
· Track and manage applications, deadlines, budgets and outcomes.
Relationship Management
· Build and maintain strong relationships with funders.
· Provide timely updates, reports, and impact stories.
· Represent Cumberland Lodge at meetings, events, and networking opportunities.
Strategy & Performance
· Contribute to Cumberland Lodge fundraising strategy and income targets.
· Collaborate with the Programme Director to monitor fundraising performance.
· Produce data-driven reports on donor engagement and fund-raising effectiveness for the
Senior Management Team and Board of Trustees.
Compliance & Data
· Maintain accurate, GDPR-compliant donor records.
· Stay informed on fundraising legislation and best practices.
Internal Collaboration
· Work with programme and communications teams to gather data and case studies when required for reporting to Senior Management Team, Trustees, and to develop the annual Impact Report.
· Support the Leadership Team with strategic funding advice.
General
· Participate in relevant training and development identified in conjunction with Line
Manager.
· To attend and participate in weekly team meetings.
· Promote in a positive way the work of Cumberland Lodge.
· To maintain the confidentiality of the service.
· Develop the Charity’s commitment to equal opportunities and non-discriminatory Practices.
· Adhere to all the Charity’s policies and procedures, including health & safety and security.
· Undertake other duties commensurate with the post as and when reasonably required.
Person specification
You will be able to demonstrate the following criteria:
Essential Criteria:
· A track record of securing five-figure grants or more from trusts, foundations and other donors;
· Knowledge of the fundraising landscape in the UK;
· Excellent communications skills, verbal and written, for a range of audiences, including creative storytelling and project framing;
· Ability to analyse and synthesise research and data into compelling reports and funding applications;
· Ability to develop full cost recovery budgets and carry out all compliant financial reporting;
· Ability to carry out all grant management reporting accurately and in a timely manner, with knowledge of GDPR-compliant data management;
· Ability to work independently, being proactive, organised and results-driven, while maintaining an ethos of collaboration and teamwork;
· Excellent time-keeping and ability to meet deadlines;
· Experience using a range of IT packages and platforms.
Desirable Criteria:
· Experience working with young people, youth organisations or in the education sector;
· Knowledge of the fundraising landscape internationally;
· Experience using social media for marketing and communication.
Further information
Hours: 14 hours per week (through an annualised hours working pattern).
Location: Remote working although the successful candidate will be expected to work from Cumberland Lodge a minimum of one day per month. Applicants should be aware that Cumberland Lodge is not easily accessible by public transport, so alternative forms of transport (bicycle, car) are helpful.
Annual leave: 33 days including Bank Holidays which will be pro-rata. The charity is closed over the Christmas period which will be deducted from the leave allocation.
Pension: Standard Life contributory pension (up to 10% contributions to support 5% personal contributions, with the option to increase personal contributions over and above 5%).
Additional benefits: Lunch provided on-site. Death in service benefit 4 x salary after a probation period. Employee support benefits, including access to a virtual GP service and mental health support.
How to apply
We seek to embody our vision of more just and inclusive societies as an employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
To apply for the role of Programme Fundraising Officer, please send a CV and a covering letter, explicitly addressing how you meet the Essential and Desirable Criteria outlined above.
Closing date: Thursday 11 September 2025
First interview: Thursday 25 September 2025
Second interview: Week commencing 29 September 2025
Interviews will be conducted in person as it is important to get a sense of the site. On-line interviews will only be conducted in exceptional circumstances.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Learning and Development Advisor
We are looking for a proactive and passionate Learning and Development Advisor to lead on the review, implementation and ongoing evaluation and continuous improvement of the Leadership Development Programme.
This role is full-time and is home-based with some travel throughout England and Wales as required.
Position: 6287 Learning & Development Advisor - Leadership Development
Location: Homebased
Hours: Full time 37.5 hours per week (the majority of work will be Monday to Friday 9 to 5, with some evening work and moderate travel)
Contract: Permanent
Salary: £29,413.74 per annum
Closing Date: 9th September 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
This is an exciting role that requires a mixture of skills in relation to learning and development. You will be focusing on leadership and management development across the organisation. It will include the design and delivery of innovative learning interventions that support the development of leaders and managers. Modern thinking and practice are essential for this role, as well as a good understanding of leadership and management development.
The L&D Team want to step away from ‘traditional’ and you will need to be creative, motivated, and brave, generating and implementing new ways of enhancing the leader’s development. You will have scope and space to try new interventions, evaluate impact and make a difference to our overall organisational strategy.
You will:
- Use your creativity and ability to experiment in introducing innovative and modern learning practices across the organisation
- Design and deliver innovative learning interventions that support leadership and management development across the organisation.
- Work with Subject Matter Experts and senior staff within the organisation to understand learning needs and develop the right interventions.
- Create evaluation methods to measure changes in behaviour and performance across leaders and managers
- Act as a valued advisor for leaders and managers across the organisation supporting their development
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 37.5 hours per week and a degree of flexibility is necessary. This role will work from home but will have moderate travel nationally across the organisation.
About You
We are looking for someone with experience of:
- Delivering successful leadership and management development programmes using innovative approaches
- Planning courses and evaluating outcomes
- Delivering soft skills training and experiential learning activities
- Ability to motivate and influence others
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
Please see the attached Job Description and Person Specification for further details once you apply.
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.
You may have experience in areas such as Learning, Learning and Development, L&D, Learning Officer, Learning and Development Officer, L&D Officer, Learning Advisor, Learning and Development Advisor, L&D Advisor. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Make a difference where it matters most.
Are you a highly organised and proactive administrator with a passion for supporting volunteers and making a real impact?
Samaritans is looking for a motivated and highly organised Prison Support Administrator to support our life saving work in prisons. You’ll play a vital part in delivering the Listener scheme - a unique peer support programme that helps prevent suicide and provides emotional support to people in prisons.
Contract terms:
- Fixed Term Contract (until 31 March 2026) - with possibility of extension when multi-year funding received
- £25,000 - £30,000 (FTE) per annum with Benefits
- Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
- Hybrid: Linked to our Ewell (Surrey) office with home and office working.
- In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month
What you’ll do:
In this role, you’ll provide essential administrative and operational support to our dedicated prison support volunteers, internal teams, and wider stakeholders across the prison estate. From triaging mailbox queries and coordinating meetings to helping onboard new volunteers and manage project documentation, your attention to detail and proactive approach will help us run an effective and impactful service.
Every hour. Every day. Every life – Samaritans is here for anyone struggling to cope. Our work in prisons is a crucial part of that mission. You’ll be joining a passionate, supportive team where your contribution directly impacts some of the most vulnerable people in our society.
What you’ll bring:
- Proven experience in providing admin support within a busy team.
- Excellent communication and relationship-building skills.
- Strong IT skills and confidence managing databases.
- A keen ability to manage competing deadlines and priorities.
- An understanding of the prison environment or experience working with volunteers is desirable but not essential.
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
To apply, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 9am on Monday 1 September
Interviews: W/c 8th September
The client requests no contact from agencies or media sales.
Job title: Senior Supporter Engagement Officer
Responsible to: Fundraising Operations Manager
Salary: £30,900 FTE pro rata (£20,085 actual)
Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests
Annual leave: 30 days with 8 additional Bank Holidays pro rata
Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)
Closing date: 15th September - midday
About Action for ME
Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.
Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.
Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.
For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.
Job purpose
This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.
Key duties
- Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
- Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
- Lead on thanking donors, including making phone calls to donors as part of stewardship.
- Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
- Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
- Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
- Ensure excellent supporter care and maintenance of accurate database records.
- Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
- Work closely with the Philanthropy Manager to identify potential major donors.
- Develop innovative and creative ways of widening our supporter base and increasing donations.
Other duties
- To attend and contribute constructively to team meetings and other meetings as required.
- Supervise fundraising volunteers as required.
- Occasional attendance at fundraising events.
- To positively promote the work and activities of Action for ME at all times.
- To contribute to the team’s overall strategy, ongoing workplan and annual planning.
- To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
- Act as an advocate for the Charity and its work.
Person specification
Experience and knowledge
- Minimum 2 years previous fundraising experience
- Demonstrable skills in stewarding supporters and donors.
- Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
- Experience of using a CRM database, preferably Raiser’s Edge
- Proven experience of effective donor stewardship approaches
Skills and Behaviours
- Excellent written and verbal communication skills including creating engaging donor communications
- Ability to work methodically, managing and prioritising a varied workload.
- Ability to use own initiative, work independently and to work well in a remote team.
- An understanding of data protection including UK GDPR related to fundraising
- An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).
Attitudes and values
- Enthusiasm
- Integrity
- Resilient
Key competencies
- Effective communicator
- Results driven
- Attention to detail
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Calling all service leads or managers in CYP Mental Health Services. If you have knowledge of the national CYP IAPT programme and experience of teaching and programme organisation, this may be the perfect opportunity for you.
Anna Freud is seeking a Programme Director to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a collaborative culture with strong links across Anna Freud and University College London. We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact, as well as an Employee Voice Forum.
What you’ll do
You will lead the Postgraduate Certificate (Pg Cert) in Leadership for CYP Mental Health Services, ensuring its successful design, delivery and development. You will manage the curriculum in line with NHS England’s Leadership National Curriculum and UCL’s academic standards, oversee teaching and assessment, and ensure the programme remains financially and academically viable. The purpose is to equip managers and service leads in CYP Mental Health Services with the skills, knowledge and reflective leadership capacity needed to drive service transformation and improve outcomes for children, young people and families.
What you’ll bring
Essential requirements:
- Qualifications: PhD/professional doctorate in field of child mental health or a recognised qualification in a core child mental health profession (e.g. psychology, social work, educational psychology).
- Experience: leadership/management experience in CYP Mental Health Services, and experience in curriculum design, teaching, assessment and programme organisation in Higher Education;
- Knowledge: understanding of the national CYP IAPT programme and challenges/opportunities in child and young people’s mental health services;
- Skills: effective communication, interpersonal and organisational skills, ability to work flexibly and collaboratively and capable of managing budgets and ensuring programme financial viability.
- Commitment: dedication to high standards in teaching and assessment, fostering an inclusive and supportive learning environment, and demonstrating values of equity, diversity and inclusion.
Key details
Hours: Part time: 7 hours per week. Monday to Friday to be agreed and discussed with manager. Must be available to work on the 12 days during the year that the course runs (currently on Tuesdays).
Salary: £67,830 per annum FTE, plus 6% contributory pension scheme.
Location: Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH).
Contract type: Permanent.
Next steps
Closing date for applications: midday (12pm), Friday 12 September 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Friday 19 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely in the week commencing 22 September 2025.
How to apply: click on the 'apply’ button to submit an application via our careers website. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Our vision is a world where all children and young people are able to achieve their full potential.

The client requests no contact from agencies or media sales.
We are currently looking for a Head of Campaigns (paternity cover). This is an exciting opportunity to help build an ambitious movement to phase out oil and gas extraction in the UK.
Uplift is a high-impact campaigning and research organisation which supports efforts to create a rapid and fair transition away from oil and gas production in the UK and move towards a fossil fuel-free future.
The role
As Head of Campaigns, you will lead the development and execution of powerful public mobilisation campaigns and digital communication strategies to support a just transition away from oil and gas in the UK. You will ensure that Uplift’s public campaigns meet the needs of the current political and economic context within the UK and globally, whilst strengthening the movement away from oil and gas.
For more information and submission of your application, please visit our website.
Please do not send your application via email.
Other
Location: Remote (within UK)
Benefits: Annual Professional Development Allowance, Employee Assistance Programme, home office set up allowance, consideration of flexible working requirements and work/workplace adjustments, and organisational focus on employee wellbeing.
Starting date: January 2026
Proposed interviews: Likely w/c 14th September
The client requests no contact from agencies or media sales.
Are you passionate about using digital learning to help people equip themselves with knowledge and skills to face the challenges of poverty and injustice?
An exciting opportunity has arisen to join Tearfund's Communication for Development team as a Digital Learning Producer.
Our team supports a global community of learners who are building the learning, skills and experience they need to respond to poverty and injustice. Through accessible, multilingual online courses, we aim to help Tearfund staff, local partners and wider audiences equip themselves to bring about lasting change in their communities. As Digital Learning Producer, you will play a key role in developing and maintaining this growing learning platform.
You will be responsible for the day-to-day administration of our Learning Management System, ensuring that course pages are clear, accessible and functioning smoothly. You will also support the full course development process by helping to design, build and update digital learning courses in collaboration with colleagues across the organisation. This includes supporting the creation of interactive learning activities, localising content for different regions, and coordinating translations into our core languages.
You will be comfortable writing and editing digital materials for learning content, course pages and learner communications. You will also enjoy improving user experience, drawing on learner feedback to help shape future content and delivery.
All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding issues.
If you are passionate about digital learning and committed to using your skills to serve communities around the world, we would love to hear from you.
Role location: This role can be based in any country where Tearfund is registered and legally allowed to employ staff. Split between a country office and your home in agreement with your line manager.
Please note: This is a full time contract, salary will be market related and based on location.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
This is a key role supporting the Supplier and Fulfilment Manager to ensure our retail operations run smoothly. You will be the link between our suppliers and our retail outlets, ensuring that products are delivered on time and in perfect condition.
Key responsibilities include:
- Coordinating with suppliers to manage inventory levels and ensure timely deliveries.
- Monitoring and tracking shipments to ensure they meet quality and quantity standards.
- Resolving any issues related to supplier deliveries and fulfilment processes.
- Collaborating with the retail team to forecast demand and manage stock levels.
- Maintaining accurate records of supplier transactions and inventory levels.
About you
We are looking for a well organised individual with retail and logistics knowledge.
To succeed in this role, you will have:
- Previous experience in retail or logistics.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with a focus on accuracy.
- Ability to work under pressure and meet tight deadlines.
Working arrangements
Please note this is a part-time position working 14 hours. These can be worked over 2 or 3 days.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London or Northampton office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews may take place during the advertised period or shortly after the role closes. These will be via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process, at either application or interview, please contact the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.

The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re looking for a social media and community officer to join our team and work across our large online communities on social media and our peer-to-peer support forum. You’ll be a key part of our day-to-day delivery of content and engagement and ensure that our key messages reach our audiences.
This is an exciting time to join the charity as it launches its new five-year strategy this autumn to supercharge our efforts to transform the lives of anyone affected by breast cancer.
You’ll work collaboratively across the charity on exciting campaigns to deliver our social media strategy through engaging content on our different channels. You’ll work closely with our volunteer community champions on our forum to ensure our forum remains a safe space for people affected by breast cancer to support one another.
About you
You’ll be passionate about social media, curious and proactive. You’ll be experienced in creating, publishing and scheduling content across channels natively and using third-party tools, as well as supporting and moderating online communities.
Organised and with great time management, you’ll become a key part of our social media and community team and cross-organisational campaigns.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in either our Cardiff, Glasgow, London, or Sheffield offices. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
9am on Friday 28 August 2025
Interview date
Thursday 4 and Friday 5 September 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About UP
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.
Mission
We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential
Values
Trust
We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.
Collaborative
Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.
Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.
Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.
Impact
We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.
Overview
We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.
As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges. You will build trusted relationships through home visits, school meetings, and practical support—empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.
The client requests no contact from agencies or media sales.