Housing advice jobs in lambeth, greater london

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re recruiting for a team co-ordinator to support our busy legal, compliance and governance team and to support the good functioning of our team. Working with us will provide wide experience of how a busy and efficient in-house legal team deals with contracts, compliance, policies, processes and communications. There’s scope for the right candidate to take on more responsibility for  project work. We’ll provide a good quality handover as there’s many processes that you’ll need to understand and manage.

About you

You’ll need excellent Microsoft 365 skills, particularly in word, outlook, teams and excel. You should have a great eye for detail, be efficient, proactive and accurate. Experience of organising meetings and minute-taking would be an advantage. You should be able to manage your own workload, maintain your own to-do lists, organisational registers and respond to requests in a timely and efficient manner. You’ll be able to maintain confidentiality and understand its importance. You should have a commitment to building and maintaining excellent personal relationships with colleagues across the organisation.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Thursday 22 May at 9am

Interview date:  Tuesday 3, and Wednesday 4 June 2025 (in person at our London office at The White Chapel Building E1 8QS)

Are you passionate about supporting others and ready to make a real difference in the lives of unpaid carers?

Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you!
 
Role: Supporter Care/Carer’s Caseworker
Organisation Type: Non-profit/Charity
Hourly Rate: £14.58 – £15.58
Working Arrangements: Hybrid working (one day per week in the London office)
Location: WFH & in office one day per week
Employment Type: Temporary - Ongoing
Working Hours: 37.5 hours per week
 
About the role:
This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.

As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role.
 
You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development.
 
Main responsibilities of the role include:
 
Direct Support to Carers: 

• Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plans
• Identify and assess eligibility for Carers Personal Budgets and assist with the application process
• Provide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local services
• Act as a listening ear and a source of emotional reassurance for carers navigating challenges and crises
• Liaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate support
• Make appropriate referrals and ensure follow-ups are completed

Identification and Outreach: 

• Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communities
• Build and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisations
• Raise awareness of unpaid carers and the charity’s services through campaigns and community presence
• Contribute to the development of internal strategies and external policies that reflect the needs and voices of carers

Administration & Case Management:

• Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority database
• Register new carers and ensure timely updates to service user records
• Prepare case summaries and contribute to internal and external reports for management, commissioners, and funders
• Ensure data compliance, confidentiality, and GDPR adherence at all times

Team & Organisational Development:

• Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the team
• Attend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused culture
• Participate in ongoing training and staff development opportunities

The Successful Candidate:

Experience of working with individuals from diverse backgrounds and with varying levels of need
Managing a personal caseload, including detailed case note keeping
Providing advice and support in a frontline or community setting
Exposure to the health and social care sector (voluntary experience welcomed)
Background working within mental health/supportive settings working with vulnerable people
 
Skills and Abilities:
 
Strong interpersonal skills and emotional intelligence
Skilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)
Excellent verbal and written communication, including report-writing
Creative and proactive with a solutions-focused mindset
 
Knowledge:
 
Familiarity with the Care Act 2014 and its implications for carers
Understanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)
Awareness of housing issues, safeguarding, and equality legislation
Insight into the unique challenges facing unpaid carers and the value of support networks
 
Personal Attributes:
 
Warm, empathetic, and approachable
Passionate about social justice and delivering high-quality services
Culturally competent and committed to inclusive practice
Reliable, flexible, and able to work independently and as part of a close-knit team
 
Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process.
 
How to Apply:
 
To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Purpose

• This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all our boroughs.
• Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
• The objectives of the service include:
• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the senior support worker is to support the team manager with the smooth running of the allocated site and staff; supporting development and rest of the team including volunteer recruiting, induction (training and development) and supervision. Senior support worker will also lead in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will include deputising for the team manager where applicable including debriefing and providing support to the team.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• Working closely with re-admitters and clients being discharged through the drop-in service on a weekly basis
• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns
• To work autonomously in a fast-paced environment and under pressure
• To attend all mandatory training including safeguarding and GDPR.
• Good time keeping skills - Essential
• To attend and contribute at weekly team meetings
• This role will be considered a key worker role
• Understanding of safety planning and de-escalation
• Experience of working with challenging behaviour
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Understanding CQC standards and NICE guidelines around mental health
• Providing administrative support to the team
• Overseeing and provide shadowing to new staff members and volunteers
• Attend reflective practice, peer debriefing and line management supervision
• Maintaining good working relationships with partner agencies
• Actively participate in training and development
• Provide guidance to support workers and volunteers
• To work with team managers and assist with reporting and monitoring
•  

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of contributing to multi-disciplinary teams
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• Awareness of issues in mental health service provision
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Understanding of different databases such as Views, Salesforce and NHS
• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.
• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

Contract length: Permanent

Location: North West London

Hours per week: 35 (Tuesday - Saturday, 9-5pm)

Salary: up to £30,000 per annum depending on experience

 Closing date for applications: Rolling, however, applying early is advised.

Mayhew is an exceptionally special animal welfare charity, and we are looking for an equally special candidate to be our Canine Behaviourist.  Our team ensure that every dog and cat in our care receives the expert and personalised care s/he needs, delivered with the understanding, empathy, compassion and love that every dog and cat deserves. 

Our Home in North-West London accommodates our Kennels, Cattery, Veterinary Clinic and more. Our kennels house up to 15 dogs at any one time meaning that our Canine Behaviourist is able to truly get to know each dog as an individual and directly impact his or her outcomes. We are looking for a hands-on, practical, do-er who has the academic knowledge to understand rescue dogs and the practical experience in a shelter environment to design and deliver the training and wellbeing programmes required to create successful rehoming outcomes for each of those pets.

This role sits within the Kennels Team, reporting to the Head of Kennels. Being a team player, who is good with people as well as animals, is an incredibly important part of the skill set we’re looking for. At the same time, we need an energetic self-starter who can work under their own steam to ensure that every dog in our care is having the best day possible and is continuously progressing on his/her journey through Mayhew to a loving and happy forever home.

As you’ll already know from your prior experience, this role can be physically and emotionally demanding but it will also be hugely rewarding; and that is even more so at Mayhew where this post-holder can really help shape things and where we have a manageable number of dogs in our care. If you’re not already inspired enough, you can view some of our amazing rescue stories here.

Our Canine Behaviourist will:

• Love dogs and be passionately committed to the achievement of each one’s best possible outcome
• In-take Assess all dogs coming into our care and be closely involved with the Head of Kennel’s in-take decisions (bearing in mind that Mayhew receives dogs from some challenging sources including hoarding and poor welfare environments, and dogs with no known history)
• Rehab Assess all dogs in our care to understand them in their current state and identify their training and behaviour-modification needs
• Design and implement their training and behaviour modification plans with support from our Clinical Animal Behaviourist, ensuring continuous improvement and sustained good welfare; being agile and humble enough to change plans when things aren’t working
• Coach and support the Kennel and Animal Carers so that they can help with the delivery of training and behaviour modification plans, helping them feel included and engaged, and embrace up-skilling;
• Ensure the health & safety of the Animal Carers and Volunteers whilst caring for the dogs in our care, having the knowledge, experience, strength and confidence to personally handle more challenging dogs and situations
• Design, and help the Kennel and Animal Carers to implement, individualised wellbeing and enrichment programmes to keep each dog physically and mentally healthy whilst they are with us and have the knowledge and prior experience to make each dog’s plan bespoke to them considering a variety of drivers including play styles, energy levels, sociability, guarding behaviours, preferences, and sources of frustration.
• Liaise with foster families caring for Mayhew dogs at the direction of the Head of Kennels as required
• Undertake each dog’s Rehoming Assessment, working with the Head of Kennels and Dog Adoption Officer to ensure the right rehoming criteria are set on an individual basis. We don’t take a computer-says-no approach, we want to move mountains to find each dog a successful home.
• Be involved in rehoming our longer staying dogs, including interviewing potential adopters
• Perform practical sessions with adopters as part of the rehoming process to ensure that training and behaviour techniques Mayhew has put in place successfully transfer with the dog to their new carer and environment
• Work in accordance with Mayhew’s policies and be experienced, responsible and compassionate to be fully involved in the tough decisions which sometimes face all rescues.
• Be up to date with the relevant UK legislation on dogs and safety
• Stay up to date with the fascinating and continually-developing science of canine behaviour and well-being
• Come to work each day up-beat, positive and ready to make a real difference.

To be successful in this role, you need:

• Experience working hands-on with rescue dogs in the shelter environment
• At least 2 years’ experience within an applied canine behaviourist / rehabilitation role, working with dogs with differing behavioural challenges
• Experience of delivering dog to dog desensitisation and socialisation programs
• Proven experience of a flexible and can-do approach, successfully juggling competing priorities and calmly handling multiple or complex issues in an operational environment.

Please note that successful candidate will be asked for evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Business Development Project Manager

Our client has an exciting opportunity for an enthusiastic and forward-thinking Business Development Project Manager, this role will be right at the heart of helping grow and shape the services that make a real difference to people with learning disabilities, autism and mental health.

You will be working for a national charity supporting people with autism, learning disabilities and mental health needs. They put people at the centre of everything they do, so that they get support that truly meets their needs. 

Position: Business Development Project Manager

Location: Homebased, occasional travel will be required (around 25% or less) 

Salary: £38,653

Hours: Full Time, 37.5 hours per week 

Contract: Permanent 

Closing Date: Thursday 15th May 2025, the client reserves the right to interview before the closing date so please apply asap. 

About the role: 

We have a fantastic opportunity for a Business Development Project Manager to join our dedicated team. You'll be right at the heart of helping us grow and shape services that make a real difference to people with learning disabilities, autism and mental health.

This role gives you the chance to be involved in exciting and important work that directly influences the future of our services—and the lives of the people we support. This role is all about collaboration, creativity, and bringing plans to life. You’ll work alongside colleagues across the organisation to:

• Support the development of our current services and the growth of new ones, in line with our Business Plan and Strategy

• Manage business opportunities from start to finish, including leading on procurement processes through online portals

• Coordinate and write high-quality tender submissions, ensuring we meet all deadlines and requirements

• Work closely with senior colleagues including the Deputy Chief Business Officer, operational managers, and central support teams to get great results

• Help build and grow meaningful partnerships across different regions

• Contribute to strategic growth by identifying where we can make the most impact and value

This is a home-based role, occasional travel will be required (around 25% or less) mainly for service visits and face-to-face meetings, including some travel to Kent. You don’t necessarily need to drive, as long as you're able to travel when needed, but having access to a car is desirable.

About you: 

We’re looking for a Business Development Project Manager who:

• Has experience working in the social care sector, ideally with people with learning disabilities, autism and mental health

• Understands different service models and is passionate about delivering high-quality, person-centred support

• Experience in project management, business development, or service commissioning in social care

• A good understanding of public sector procurement, including using procurement portals

• Has experience managing projects, especially around business development and service improvement

• Knowledge of the challenges and opportunities facing the adult social care sector

• Writes clearly and confidently—particularly when it comes to tenders, reports, and strategic documents

• Can work across different teams and departments, bringing people together and achieving shared goals

• Builds positive relationships with a wide range of people—inside and outside the organisation

• Communicates clearly and professionally, both in writing and in conversation

Other roles you may have experience of could include: Project Manager, Programme Manager, Operational Development Manager, Strategic Partnerships Manager, Business & Service Improvement Lead, Social Care Development Lead, Community Engagement & Development Manager, Stakeholder & Partnerships Manager, Commissioning & Development Manager, Income Generation Manager, ETC… 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Main Roles

• To provide advice and casework at OISC/ IAA Level 2 on immigration, nationality and asylum law.
• To provide supervision to Immigration Volunteers

Specific Duties

• Manage a complex caseload across the field of immigration, nationality and asylum law.
• Adhere to casework procedures as outlined in LRMN’s policies, the IAA standards and the Advice Quality Standards (AQS).
• Interview and advise clients regarding immigration and asylum law procedure, and practice in a sensitive and professional manner.
• Maintain Continuing Professional Development (CPD) in line with IAA registration or similar professional body, e.g SRA.
• Keep up to date at all times with changes in the law by reading and attending training events relating to asylum and immigration.
• To maintain accurate and detailed case records of clients for the purpose of continuity of casework, information retrieval and statistical monitoring, using Advice Pro as appropriate and as required by management.
• Advocate on behalf of clients by telephone, letter and email with appropriate agencies.
• Produce reports to meet funder’s and LRMN requirements.
• Work closely with the Immigration Manager and/or external evaluator in gathering data and information to produce accurate monitoring and evaluation reports.
• To assist the LRMN in liaising with its partners, funders and to provide statistical information and updates as required.
• Work closely with the Immigration Manager in reviewing files and ensure that corrective actions are undertaken.

• Provide regular supervision to Immigration volunteers.
• Allocate immigration tasks appropriate volunteers’ knowledge and skills.
• Keep records of supervision meetings with immigration volunteers.

Other Duties

• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• To develop partnerships and attend external meetings relevant to the work of information and advice in general and immigration in particular.
• To attend supervision and appraisal meetings and other relevant activities.
• To be administratively self-servicing.
• To participate in LRMN staff meetings, maintaining a high level of professionalism and contributing skills and knowledge towards best practice for the organisation.
• Work flexibly as agreed to meet the demands of the service – this may involve weekend and outreach work.
• Maintain confidentiality in all matters relating to the work of the organisation.
• Comply with LRMN’s policies and procedures.
• Positively promote LRMN and its work
• Undertake any other work as may be reasonably requested.

Job Description

Spires was established as a response to homelessness in the late 1980s. Initially providing a hot meal, clothing, and advice to those who came for help, Spires has developed into an organization that provides a range of services, including day centre style drop ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. 

Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation, reducing the risks they face, and increasing their choices. We assess need, create support plans, and provide ongoing key work to empower people to improve their circumstances.

Purpose of Role:

• Support the effective delivery of Spires services across the range of activities provided, 
• Provide casework, support planning, and key working sessions for Spires’ clients.
• Assess and respond to client needs, ensuring high-quality, person-centred support.

Position in Organisation:

Part of the Spires Support Team, reporting to the Head of Clients Services. This is a new position and will work across all of Spires’ services. 

Working Contacts:

• Internal: Collaboration with staff and volunteers, particularly the head of client Services, Service Coordinators, and other support workers.
• External: Direct engagement with vulnerable individuals and coordination with partner agencies as part of a multi-agency approach.

Key Duties and Responsibilities:

• Ensure smooth and safe running of drop-in sessions in collaboration with staff and volunteers.
• Welcome and assess new clients, providing appropriate support and referrals.
• Maintain a psychologically informed environment and manage challenging behaviours effectively.
• Supervise and support volunteers.

Outreach and Support Work:

• Engage with individuals in various settings to connect them with relevant services.
• Conduct needs assessments, crisis interventions, and ongoing support planning.
• Assist clients in achieving support plan goals, including attending appointments.
• Work with partner agencies to coordinate multi-agency support.

Information Management:

• Maintain accurate, GDPR-compliant client records and case notes.
• Report safeguarding concerns and contribute to service improvements.
• Keep up to date with sector developments and best practices.

General Duties:

• Adhere to Spires’ policies and contribute to organisational development.
• Engage in personal development and team collaboration.
• Undertake other duties as required, including session cover.

Person Specification:

Essential Experience:

• Supporting people experiencing or at risk of homelessness.
• Working with vulnerable adults with complex needs.
• Managing a caseload within a support setting.
• Maintaining professional boundaries while managing challenging behaviour.
• Liaising with service providers to improve client access to support.

Desirable Experience:

• Working with volunteers.
• Supporting individuals engaged in high-risk activities.

Essential Knowledge:

• Understanding issues faced by vulnerable individuals, including those in high-risk activities.
• Trauma-informed practice and safeguarding principles.
• Confidentiality, data protection, and social care services.

Desirable Knowledge:

• NVQ2/3 or equivalent in a relevant field.
• Understanding of health promotion and sexual health.
• Current UK  Driver Licence

Essential Skills and Qualities:

• Flexibility to work varied hours, including evenings.
• Strong communication and IT skills.
• Ability to work under pressure, manage time effectively, and work independently.
• Commitment to inclusivity and equality.

Summary of Terms and Conditions:

• Location: Based at Spires’ Offices, 5 Stockwell Mews, SW9 9GX
• Probation: Six-month probation period.
• Notice: One week’s notice during probation, four weeks thereafter.
• Annual Leave: 35 days pro rata (including bank holidays and three closure days over Christmas).
• Pension: Employer contribution of 5%, employee contribution of 3%.
• Other Benefits: Life and income protection insurance for eligible employees.
• Expenses: Travel expenses reimbursed as per policy.
• Safeguarding: Adherence to Spires’ safeguarding policy; subject to a DBS check.

this is rolling recruitment and we will be actively interviewing throughout the recruitment process.

​

You will provide advice and representation to rough sleepers within northwest London to end homelessness. By resolving immigration status of service users, you will help eliminate destitution and allow them to access support for a better future - an initiative funded under the London Councils Homelessness Project. 

You will work closely with supporting organisations including local authorities and homelessness organisations to break down barriers caused by immigration status and support migrant communities to thrive and become independent. 

Established in 1970, NKLC is the first community-based legal service centre that fights for equality and justice for the disadvantaged residents our locality.  We are proud that we have ended homelessness for many within our community who now have access to employment and study for a better future ahead. Sadly, due to In the height of the cost of living crisis, homlessness persists in the capital. As a result, the Mayors project has now been extended to end of March 2026 so we can continue supporting those facing destitution.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Domestic Abuse Caseworker
Reference number: 282
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Working hours: 37.5 Hours Monday - Friday
Rate of pay: £26,000 - £27,000 per annum

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About the role

The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide support and advocacy services to clients experiencing domestic abuse
• To ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To maintain and enhance service delivery standards and effectiveness.
• To support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
• To collate and obtain feedback regarding the effectiveness of the service.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 30th May 2025 at 5pm.
Interviews will be held on a rolling basis.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

The Finance Assistant will play a key role in supporting KCLSU's finance operations, maintaining strong financial controls, and ensuring accurate financial reporting across the organisation.

Main Tasks

• Process and reconcile purchase invoices, sales invoices, and supplier payments, maintaining accurate ledgers.
• Reconcile daily income from multiple systems to banking records and update the finance system accordingly.
•  Support month-end processes, including bank reconciliations, journal postings, and assisting with management accounts.
• Assist with reconciling Balance Sheet accounts, investigating and resolving discrepancies.
• Generate financial reports and data extracts from the finance system to support financial reporting.
•  Support the maintenance of internal financial controls and ensure compliance with relevant financial procedures and regulations.
• Respond professionally to financial queries from staff, students, and suppliers, providing accurate and timely information.
• Other finance-related ad hoc tasks

General Responsibilities
• Support the efficient operation of the Finance Department, ensuring organisation and professionalism. Provide cover for colleagues where necessary, contributing to a cohesive team environment.
• Develop a strong understanding of Finance Business Partnering, providing financial advice and insights to internal budget holders, aiding informed decision-making and improved financial performance.
• Lead or contribute to projects supporting the implementation of KCLSU’s Finance Strategy, driving process improvements and strategic initiatives.
• Maintain compliance with KCLSU’s financial regulations, ensuring the integrity and accuracy of financial operations.
• Deliver excellent customer service to both internal and external stakeholders, addressing finance-related queries and providing accurate, timely information.
• Contribute to the development and continuous improvement of financial systems, ensuring sound financial controls and best practices are in place.
• Represent KCLSU professionally, supporting its objectives and upholding its positive reputation.
• Adapt flexibly to evolving responsibilities, assisting with tasks that support the wider needs of the organisation.
• Collaborate across departments, adopting a team-oriented approach to support the overall functioning of KCLSU.

Other Responsibilities
• Assist in the delivery of finance systems and procedures training for over 400 student groups, ensuring they have the necessary tools and knowledge to manage their finances effectively.

Working Hours
• The role requires 35 hours per week. On occasion, working hours may exceed this, including evening or weekend work to meet deadlines. These additional hours are included in the role's grading and contract.

Additional Information
• This job description is accurate as of 28th April 2025 and outlines the core responsibilities of the role. It is intended to assist both the post holder and KCLSU in understanding the position’s primary duties.
• The description is not exhaustive, and duties may evolve over time. The post holder may be required to work at various King’s College London sites.
• KCLSU operates a hybrid working policy, requiring employees to work in the office at least once a week and five days per month.
• KCLSU reserves the right to vary the duties and responsibilities after consultation with the post holder.
• Please note that the starting salary for this role is £31,041 with annual increases.

Candidate Specification

Qualifications
• A finance-related qualification (such as part-qualified Chartered Accountant or equivalent) is highly desirable, with at least two years of relevant finance experience, ideally within a student union or higher education environment, though other sectors will be considered.
• Alternatively, candidates with strong hands-on financial experience in a similar setting, or who are working towards a finance qualification, are also encouraged to apply.

Experience
• Proven, hands-on experience working with integrated accounting systems.
• Demonstrable experience managing all aspects of financial operations, including accounts payable, receivable, reconciliation, and financial reporting.
• Experience in finance business partnering or providing financial advice and support to non-finance staff is highly desirable.
• Experience in presenting financial information clearly and effectively to senior management is desirable.
• Any experience in treasurer or fund investment management is an additional advantage but not essential.

Knowledge
• Solid understanding of accounting concepts, financial reporting, and VAT regulations, ensuring compliance and accurate financial operations.
• A working knowledge of data protection requirements, particularly in the context of a membership organisation, is beneficial.

Skills
• Excellent multitasking ability and a keen eye for detail, with the capacity to manage multiple priorities in a fast-paced environment.
• Advanced IT skills, including proficiency with Excel (intermediate to advanced), and strong Office 365 competency to produce reports and manage data efficiently.
• Strong communication skills, both verbal and written, with the ability to interact diplomatically with staff, students, and external stakeholders.
• Ability to work independently under pressure, demonstrating initiative and a solution-oriented approach to problem-solving.

The list above is not exhaustive. We recommend that you read through the Job Pack to understand the scope of what the role entails.

Application Process

To apply, please visit our website, download and complete the application form and the equal opportunities monitoring form below and email your completed application directly to our HR email address.

Once shortlisting is completed, we will contact you and inform you of your progress.

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

As you will also see on our Job Pack that we are an equal opportunities employer and live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days holiday entitlement & bank holidays & discretionary closure days per annum
• Discounts on KCLSU venues
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

Eligibility 

To be eligible to apply for this role you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) prior to your start date. Please note that KCLSU is unable to provide a visa sponsorship.
• Not be a trustee of King’s College London Students’ Union 
• Have a National Insurance number, or be in the process of applying for one

Thank you for applying with us. We look forward to bringing your talent onboard and working with you!

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

Are you passionate about social impact and volunteering? Do you want to shape student life and empower others to make a difference? Can you bring creativity and collaboration to a dynamic, fast-paced role? 

If so, we want you to join our team as the Community Volunteering Coordinator! 

We’re looking for someone who is enthusiastic, ambitious, and ready to contribute to our exciting vision for the future, especially with the upcoming UCL Bicentennial celebrations. This role will give you the opportunity to coordinate impactful volunteering activities, support student-led outreach, and work closely with community partners to make a lasting difference. 

Job Title: Eastern European Floating Support Worker 

Location: Hybrid working with a requirement to occasionally work at Head Office (Vauxhall, London) and co-locations across London
Salary: £28,857.12 per annum inclusive of London weighting if applicable
Contract type: This post is Fixed Term Contract until March 2026. There is a possible extension of contract depending on funding

Hours: 37.5 hours per week 

We are recruiting for Floating Support Worker who will support the Ascent Pan London Service in building sustainable referral pathways and joint working protocols with a range of partners working with survivors of domestic abuse

You will provide capacity-building in the form of advice, advocacy, support, and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

It is desirable for candidates to be proficient in one or more Eastern European languages.

You will have proven experience of providing direct emotional and practical support to women as well as up-to-date knowledge of legislation relating to survivors of gender-based violence. You will have excellent casework skills, good written and verbal communication skills, clear professional boundaries and be a proactive team player. All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. 

The post holder will provide a high-quality personal welfare support service to Eastern European survivors of domestic abuse and other forms of violence and abuse and their children. The post holder will empower Eastern European survivors by providing them with emotional and practical support, including support to access safe accommodation. 

The post holder will provide capacity building in the form of advice, advocacy, support and briefings across the London boroughs to statutory agencies and community organizations around the needs of Eastern European domestic abuse survivors, to embed best practice across our communities. 

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 16 May 2025

Interview Date: 27 May 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

£40,500 - £47,700 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We have a fantastic opportunity for a highly motivated and results-driven Solutions Manager to join an established development team at one of the most dynamic and fastest growing charities in the UK. 

The Solutions Technology Team are dedicated to enhancing the delivery technology solutions we provide. Data underpins the insight that informs our decisions and shapes the way we build lasting relationships with our customers — from service users and fundraisers to campaigners and volunteers. As an organisation, we’re on a journey to transform our culture to be driven by data and insight, and this role will play a pivotal part in making that vision a reality.

With a focus on aligning technology solutions with business needs, the Solutions Manager will review requirements and turn them into clear, actionable project plans. You’ll oversee the full solution delivery process, including managing timelines, budget, resource allocation and risk mitigation. You’ll also manage the general maintenance of our bespoke in-house applications, which include bespoke ETL system, and front-end web applications.

You’ll be supporting the Head of Technology and Solutions with software architecture, databases support, network infrastructure, and relevant programming languages to a degree that enables you to grasp technical discussions and identify potential challenges.  Our in-house development platforms are built using PHP and Microsoft SQL Server and leverage robotic automation tools such as Toca.io and Power Automate all hosted-on Azure cloud infrastructure. 

Acting as line manager, you’ll oversee and coordinate the day-to-day work of our Solutions technology team, supporting two Developers, a Business Analyst and third-party developers to deliver projects on time and in line with business needs.

What we want from you

We’re looking for a Solutions Manager with a strong understanding of the development lifecycle, business analysis, requirements gathering, database design, optimisation, and general programming. You’ll need to be comfortable overseeing and helping to shape the architecture of our bespoke in-house applications, while taking ownership of existing systems — understanding how they’re built, how they work, and the part they play within the organisation.

You’ll have proven experience in managing teams (both in-house and external) and providing coaching and development opportunities to help your team perform at their best. Experience with both Agile methodologies and the software development lifecycle (SDLC) will be essential, as you lead the team to deliver high-quality, timely solutions.

Problem-solving and decision-making will be at the heart of your role, and your excellent communication skills will enable you to explain complex technical concepts clearly to a variety of audiences, from technical teams to non-technical stakeholders.

If you’re looking for a position where you can make a real impact every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Ally's to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Ally's to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Monday 26th May 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 2nd June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 48,000 members. We provide opportunities for 300 staff and have an annual turnover of more than £12m.

It's an exciting time our growing organisation as the delivery partner for UCL’s new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and enjoy their time here.  

Do you have a passion for volunteering and event management? Can you create and deliver impactful, large-scale events that foster community engagement? Are you ready to play a key role in shaping student life at UCL? 

If so, we want you to join our team as a Volunteering Events Coordinator! 

At UCL, we believe in empowering students to become global citizens through extra-curricular activities with a strong social purpose. We are looking for an enthusiastic and creative individual to lead the planning and execution of student volunteering events that make a real difference. This is an exciting opportunity to contribute to UCL’s Student Life Strategy and be part of a dynamic team during our Bicentennial year.