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Remote
£43,753 per annum, rising to £46,057 after 12 months in London (or £39,439 per annum rising to £41,742 after 12 months outside of London).
Full-time
Permanent
Job description
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Hours: Full-time (35 hours per week), job share applications are also welcomed.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Services & Partnerships directorate
This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.
Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.
Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.
About the Training & Consultancy team
NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.
We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also generates significant income for NCVO, playing a vital role in our financial sustainability and allowing us to achieve our mission.
Our training programme has three key strands; open (delivered live online), in-house (delivered online and/or face to face with an organisation on a specific theme) and eLearning. With support and oversight from the Training and Development Manager this role is responsible for the smooth running of the first of these three areas.
About the role
Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.
As Senior Business Support Officer, you will ensure that every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate.
Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.
You’ll need to:
- be an effective task-oriented administrator
- have a strong ability to manage and prioritise competing priorities
- enjoy operating in a faced paced environment
- have a keen eye for detail
- be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
- have experience of working with budgets, contracting and multiple stakeholders
- have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
- be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems. You’re comfortable doing this both independently and in collaboration with a wider team. Your instinct and predisposition will be to work toward simple and practical solutions which can be easily adopted and understood.
We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.
We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
Shortlisting date: 15 July 2025
Interviews: 22 July 2025
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Posted on: Thursday, 26 June 2025
Closing date: 10 July 2025 at 08:00
Tags: Administration, Finance, Project Management, Business Development, Operations, Office Management
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Durham, County Durham (On-site)
£24,136 Per Annum plus pension and other benefits
Full-time
Permanent
Job description
Young People Case Worker
We have a new role available for Case Workers to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported and community-based accommodation, based in Bishop Auckland and Tow Law County Durham.
Position: Young People Case Worker
Location: County Durham
Contract: Full time, permanent
Hours: 37.5 hours a week
Salary: £24,136 Per Annum plus pension and other benefits
Closing Date: 13th July 2025
Key Note: Due to shift times, geographical location and type of work. We request people to have access to a car.
About the Role
As Young People Case Worker you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director, you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.
The service consists of two hubs, 1 in Bishop Auckland and 1 in Tow Law and we have an Outreach service to 7 dispersed properties in Bishop Auckland. Your role will span all three areas for job rotation and continuity of service.
The team follow a 5-week shift pattern of 8-hour shifts between 0730 – 2200 hrs including weekends and bank holidays as one service is 24/7 and both sites have dedicated night staff.
Early shifts 0730-1530, Late shifts 1400-2200 and Main shifts 0900-1700/1000-1800 (Depending on hub)
The accommodation services are based in Bishop Auckland and Tow Law in County Durham. You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will be responsible for a caseload of clients as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. This includes outreach support to clients in dispersed properties in the area.
The role does involve lone working.
Key responsibilities include:
· Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed.
· Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans.
· Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities.
· Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols.
· Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations.
· Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition.
· Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings.
· Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required.
About You
You will need to have the following skills and experience:
· Experience working with young people or those affected by homelessness.
· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
#INDSCP
Posted by
Posted on: Friday, 27 June 2025
Closing date: 13 July 2025 at 23:30
Job ref: 7474
Tags: Advice / Information, Social Care / Development, Housing, Homelessness, Wellbeing, Youth / Children
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Durham, County Durham (On-site)
£24,136 Per Annum Plus Pension & Other Benefits
Full-time
Permanent
Job description
Night Young People Case Worker
This is an exciting opportunity for a Night Young People Case Worker to work as part of a team covering the night shift hours delivering an assessment, support and move on service to vulnerable clients in supported accommodation in Bishop Auckland, County Durham.
Position: Night Young People Case Worker
Location: Durham
Contract: Full time, Permanent
Hours: 37.5 hours a week
Salary: £24,136 Per Annum Plus Pension & Other Benefits
Closing Date: Tuesday 13th July 2025
Key Note: Due to shift times, geographical location and type of work. We request people to have access to a car.
About the Role
As a Night Young People Case Worker, you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director you will work as part of a team covering the night shift hours delivering an assessment, support and move on service to vulnerable clients in supported accommodation.
The accommodation service is based in Bishop Auckland County Durham. You will ensure that the accommodation is properly maintained during the night shift and support the client to sustain their tenancy and participate in positive and successful move on. The aim of the service is to ensure that every client leaves with the skills and resilience to be confident and self-determining in their lives.
Key Responsibilities:
- Ensure the safety and wellbeing of clients, including safeguarding and emergency procedures, and contribute to a safe environment for all.
- Lead on risk and needs assessments and create SMART support plans tailored to individual clients.
- Provide flexible, creative, and person-centred support, encouraging client involvement in decisions and community activities.
- Work collaboratively with external agencies to support client wellbeing, ensuring compliance with data protection protocols.
- Support client access to education, training, employment, and volunteering opportunities aligned with their aspirations.
- Promote client voice and participation through initiatives like residents' meetings.
- Contribute to preparing accommodation for new clients, supporting transitions and maintaining a welcoming environment.
- Maintain accurate records, support volunteer engagement, participate in rota duties, and carry out additional responsibilities as required.
About You
We are looking for someone who:
- Experience working with young people or those affected by homelessness.
- Understanding of asset-based approaches, safeguarding procedures, and support planning including risk assessments.
- Strong commitment to equality, diversity, and treating all individuals with dignity and respect.
- Knowledge of health and safety principles and a commitment to maintaining a safe environment for all.
- Good literacy, numeracy, and IT skills to support effective communication and record-keeping.
- Ability to work collaboratively and maintain clear professional boundaries in a team setting.
- Reflective and committed to continuous personal and professional development.
- Alignment with the values and ethos the charity.
In return for working here, you will receive:
· A comprehensive training package tailored to your needs and role
· Flexible working model for suitable roles.
· 26 days annual leave rising to 30 after five years of service.
· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
· Discount vouchers including gym, retail, food & drink, travel, electricals and more.
· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
· Death in service (4x Base salary)
· Legal Advice line
#INDSCP
Posted by
Posted on: Friday, 27 June 2025
Closing date: 13 July 2025 at 23:30
Job ref: 7473
Tags: Social Care / Development, Housing, Care Management, Homelessness, Wellbeing, Youth / Children, Social / Support Work
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