Housing manager jobs

 About Tutors United

At Tutors United, we deliver free, high-impact tutoring programmes to primary school pupils and families by hiring, training, and paying inspiring university students to deliver our specially-devised curriculum. Every year, we support hundreds of young people to receive the educational support they need to thrive and gain meaningful, paid work experience to help launch their careers, while supporting families to reinforce learning at home.

We are proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West, supporting young people to build the skills, confidence, and knowledge they need to succeed.

We're now looking for a brilliant, ambitions, and proactive Tutor and Partnerships Manager to join our passionate team and help us drive this impact even further. 

Job Purpose

This is an exciting time to join our small and impactful team, as we enter year two of our four-year strategy, with goals to broaden and deepen our reach and impact, diversify our funding and delivery partnerships, and boost our programmes to support year 6 to 7 transition and tutor career development opportunities. The Tutor and Partnerships Manager is responsible for ensuring our tutors have the skills, support, and development opportunities to not just excel in their tutoring role, but also to find meaningful employment or training following graduation. This will include:

• Line managing and supporting the Tutor Coordinator, and overseeing the 100+ strong tutor cohort
• Building and managing employer and university partnerships
• Creating a strategic vision for Tutor Development and Training Monitoring tutor recruitment to ensure each year’s cohort is characterised by quality, commitment, and diversity, while growing in line with our annual strategic delivery goals

Most importantly, the Tutor and Partnerships Manager will consistently guide and steer the direction of the Tutor Team to ensure TU continues to make a positive impact at the end of the programme – thus making you accountable for the retention and development of tutors as we continue to grow into new areas of the country. This is a crucial role which drives team performance towards achieving our strategic objectives and ensures the tutor team and cohort is operating in such a way that we are able to hit our organisational targets for impact, finance, and growth. The Tutor and Partnerships Manager is a varied role, reflecting the many different aspects of the tutors’ involvement and importance to Tutors United. As well as overseeing the successful execution of daily operations, the Tutor and Partnerships Manager will work closely with the Senior Management Team and the programmes team to create strategic development opportunities for our tutors that enhance our ability to attract high quality tutors and ensure their own personal and professional growth. You will also develop and refine our Tutor Impact and Measurement systems, so that we are able to make data-driven decisions around recruitment, retention, and tutor development. This will involve identifying trends amongst tutors, making strategic adjustments in response to those trends, and reporting to senior members of Tutors United and our Board of Trustees at different points throughout the academic year. You will also work closely with the Programme and Impact Manager to ensure strong collaboration and cohesion across the frontline delivery team as a whole. If you are passionate about the development of young people and would like to contribute to TU’s growth at a pivotal time, then you will love it here!

Desired competencies and experiences:

• Can do’ attitude.
• Strong verbal and written communication skills - including giving constructive feedback and presenting to internal and external parties.
• Understanding of attracting and recruiting diverse, high-quality candidates.
• Experience in designing and delivering training programmes (in-person and online).
• Skills in data collection, analysis, and reporting to inform decision-making and track tutor outcomes.
• Ability to translate strategic goals into operational plans.
• Proactive individual, able to work in a team and independently.
• Ability to manage budgets and track spending.
• Experience working with children and young people.
• Capability to align team operations with broader impact, finance, and growth targets.
• Experience line managing in a professional capacity (desirable).
• Experience contributing to or leading on programme design, pilot testing, and evaluation.
• Driven by our mission to use the power of tutoring to break down the barriers in education and enable every child to succeed.
• Strong stakeholder management and relationship building skills.
• Experience building and maintaining employer, university, and third-sector partnerships (desirable).
• Familiarity with recruitment and career readiness frameworks (desirable). Ability to work in a fast-paced environment.
• Willingness to support other members of the team to ensure the overall success and quality of our work.

As a key member of SCT’s Housing First team, you’ll provide tailored, person-centred support to people who have experienced homelessness and other traumatic events. Working with a small caseload (around six residents), you will build trusting, relationships that empower people to maintain their tenancies, improve their wellbeing, and take meaningful steps towards recovery. Through practical advice, emotional support, and strong advocacy, you’ll help break cycles of exclusion and create lasting change, on each person’s terms. 

Specialist Housing Partner (Scheme Manager)

 
A place to create moments that matter
 
Location: Heathermead Court, Camberley, Onsite
Salary: £31,947 per annum including regional uplift.
12 month Fixed Term Contract, 35 hours per week, Monday – Friday 9am-5pm.
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
 
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
 
For a career that means more and makes a meaningful impact on society, this is the place to be.
 
The role
 
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
 
As a Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
 
What You’ll Do:
 
Be a visible, supportive presence in our schemes, building strong relationships with residents.
Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
Encourage community engagement and help residents live independently for as long as possible.
Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
Collaborate with internal teams and external partners to deliver joined-up support.
 
Why This Role Matters:
 
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
 
Salary
 
The Specialist Housing Partner (Scheme Manager) salary is £29,580 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
 
Plus a regional uplift of £2,367 per annum.
 
About you

• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
• Successful candidates will under go a DBS check.

 
Interviews
 
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
 
Stage 1: A Place to Connect
A Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
 
Stage 2: A Place to Show Your Strengths
An in person interview with behavioural and scenario-based questions focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.
 
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
 
A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
 
You may have experience in the following: Scheme Manager, Housing Scheme Manager, Supported Housing Scheme Manager, Retirement Housing Scheme Manager, Housing Support Manager, etc.
 
REF-223313

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

About the role

• Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
• Conducting person-centred assessments with those who self-present at the service for support
• Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness. 
• To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
• To work with partner agencies to provide joint support to service users where appropriate
• To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
• You will have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.

You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.

Two reasons why you should join Ella’s
 

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
    

2. You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another. 

 

Job description and person specification

Service delivery

• Lead the day-to-day management of Ella’s safe houses, and outreach services

• Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs

• Ensure casework systems are used consistently and effectively across the team

• Oversee accurate and timely completion of risk assessments, support plans, and case notes

• Provide emotional support and hands-on casework guidance where needed

• Coordinate referrals and ensure women are welcomed into the service with care and dignity

• Lead regular reviews of support plans to ensure women are progressing through recovery stages

• Ensure a smooth and responsive referral process into Ella’s services

• Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes

• Contribute service data to support funding applications and impact reporting

• Provide regular service updates to the Head of Services and contribute to strategic conversations

Volunteer coordination

• Induct, train and oversee social work students and/or interns placed within the home

• Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors

• Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these

• Provide regular supervision to students and interns

Safeguarding & health and safety

• Act as Safeguarding Lead for frontline services

• Manage all safeguarding concerns in line with Ella’s policies and procedures

• Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes

• Promote a safe working environment for staff and service users, including regular risk assessments

• Ensure all frontline staff are trained and confident in safeguarding procedures

• Respond calmly and professionally to emergency situations

• Protect the confidentiality and security of all Ella’s locations

• Ensure robust procedures are in place for health and safety across safe houses

Team management

• Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.

• Lead recruitment, induction, and training for frontline staff and interns.

• Manage the internship programme, including allocation, supervision, and development.

• Coordinate regular team meetings and reflective practice sessions.

• Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.

• Oversee team and managers rotas and ensure staffing for on-call cover.

• Contribute to the recruitment and retention of a strong volunteer and intern team.

• Monitor and review demanding caseloads to support effective casework and prevent burnout.

Service development and partnerships

• Identify gaps and opportunities for improvement in service delivery.

• Implement structural changes to improve quality and efficiency of support.

• Build and maintain local partnerships within the VAWG and anti-trafficking sectors.

• Represent Ella’s at operational-level partnership and multi-agency meetings.

• Contribute to the development of service-related policies, ensuring input from staff and survivors.

• Work alongside the Head of Services and senior management team to shape future service plans.

Benefits

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.

• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.

• Access to a professional supervisor.

• 28 day holiday, plus bank holidays.

Special conditions

• An enhanced Disclosure and Barring Service check will be undertaken.

• This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

• The role is subject to a 6-month probationary period.

• The postholder is expected to take part in the out of hours on-call service.

• Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:
 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. 

We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Contracts Manager
Mixed location | £52,247

I am working with a leading Housing Provider to recruit a Contracts Manager within their Home & Community Maintenance team. This is a fantastic opportunity for an experienced professional to take ownership of contract management across a diverse portfolio, driving performance, compliance and value for money.

The Role
As Contracts Manager, you will:

• Oversee the full lifecycle of contracts, from procurement to delivery, ensuring efficiency and compliance with legislation (PCR2015 & PA23).

• Lead on contract execution, negotiations, monitoring and performance management.

• Develop strong relationships with procurement teams and contractors, ensuring best practice and delivery of social value.

• Take ownership of financial and performance reporting, valuations, final accounts, and contractual advice.

• Provide leadership to a Contracts Coordinator and wider teams, fostering continuous improvement and high levels of customer satisfaction.

• Ensure Health & Safety and CDM regulations are embedded across all contracts.

• Act as the key point of contact for contract disputes, claims and risk management.

About You
We’re looking for someone who has:

• Significant experience managing multiple contracts within housing, construction or a related sector.

• Strong knowledge of contract management frameworks, procurement legislation and best practice.

• Excellent negotiation, financial, and analytical skills.

• Leadership capability, able to guide a specialist team in a high-pressure environment.

• A degree in business, construction, surveying, or related field (RICS/CIOB membership desirable).

• Knowledge of Health & Safety requirements, ideally with NEBOSH/IOSH.

What’s on offer

• £52,247 salary

• 25 days annual leave (rising with service)

• Generous pension contribution

• Reward scheme with access to discounts and offers

• The autonomy and tools to deliver real impact

• Opportunities for progression and development

If you are looking for your next step and want to join a forward-thinking housing provider making a difference to communities, I’d love to hear from you.

Please reach out to [email protected] for more information.

Finance Manager  

Join our mission to make a difference to people’s lives

 Solihull Care Housing Association (hybrid)

Contract: permanent

Hours: full time 35hrs a week, will consider 28hrs a week. Dynamic working arrangements.

Salary: £43,000 to £47,000pa (FTE or 35hrs a week) depending on experience

Closing date: Open until filled – early applications encouraged

Are you a finance professional with a passion for social impact? We’re looking for a Finance Manager to join our dedicated team at Solihull Care Housing Association (SCHA), where we’re committed to delivering safe, affordable, and sustainable housing across our communities.

We are a small, dynamic housing association, registered with the Regulator for Social Housing; we manage 156 homes across the Solihull area. We pride ourselves on being close to our customers and collaborative in our approach.

This is a new role as we review our 10-year business plan, focusing on property and services improvements, potential new developments and offering value for money, this is an exciting time to join us.

About the Role

As Finance Manager, you’ll play a key role in ensuring the financial health and sustainability of the organisation. You’ll lead on budgeting, financial reporting, and compliance, while supporting strategic decision-making across the business.

This role is both strategic and operational, involving close collaboration with our board, CEO and colleagues, as well as external contractors, suppliers, and stakeholders. The ideal candidate will be an experienced and qualified accountant, ready to play a key advisory role in a small business and willing to adopt a hands-on approach when necessary. The finance team also includes a part-time finance officer and an assistant.

Key responsibilities include:

• Managing monthly and annual financial reporting
• Leading the budgeting and forecasting process
• Ensuring compliance with regulatory and audit requirements
• Supporting the senior leadership team with financial insights and analysis
• Overseeing a small finance team and promoting continuous improvement

What We’re Looking For

• A qualified accountant (ACA, ACCA, CIMA or equivalent)
• Experience in the housing, public, or not-for-profit sector (desirable)
• Strong leadership and communication skills
• A proactive, solutions-focused approach
• A commitment to our values and mission

Why Join Us?

• Flexible and hybrid working options, with some attendance in the office for key meetings and team connection.
• 32 days holiday per annum including bank holidays. In addition you can take one day off a year to take part in a volunteering activity
• Free parking
• Nest Pension scheme – employer contribution of 5% with 5% employee contribution.
• Access to wellbeing support via Employee Assistance Programme
• Generous sick pay provision
• Long term service rewards
• Right to unpaid Parental leave after qualifying period
• On-going training with yearly performance appraisal and personal development plan
• Team planning days, regular internal training sessions
• Supportive and inclusive workplace culture

To be considered for this role, all applicants must have the right to work in the UK.

Solihull Care Housing Association aim to be an equal opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment.

This post is subject to a DBS (Disclosure and Barring Service) check.

No contact from agencies or media sales please.

Make a difference!

Can you lead and grow an award winning charity?

We are Olive Branch Aid (OBA), an award-winning Foodbank charity operating in south London, and we are looking for a dynamic and confident Foodbank Manager to work alongside our newly appointed Foodbank Coordinator as well as an energetic team of more than 60 volunteers. 

We have achieved so much but we have ambitions to do so much more! 

Since beginning 5 years ago, OBA now provides food support for a day for the equivalent of 70,000 people a year. In 2024 we packaged and delivered more than 9 tonnes of food for those needing our services. Check out our website to read more about our journey.

OBA is different

OBA provides a hand-up rather than a hand-out. More than a Foodbank, OBA provides support for 3 months - much longer than most Foodbanks. We also provide an innovative well-being support service that helps service users address the underlying causes of their food needs. In 2024, OBA helped more than 75 households with complex underlying issues, this involved many weeks of telephone calls and meetings and helped prevent at least five families from becoming homeless. OBA also provides free preloved clothing and household goods to help service users get back on their feet.

Since 2023, OBA has its own fully funded premises off Portslade Road next to the Windrush overground station. Despite these successes, we continue to rely entirely on donations for our day to day expenses. As Foodbank Manager, you will help us secure the funding to grow our services and help even more people. 

You will bring:

• A strong track record of fundraising and networking across public and private organisations

• The ability to articulate a clear compelling vision to our stakeholders and funders

• The ability to develop and implement  effective operational procedures to deliver our goals

• The authority to lead a values driven organisation in a collaborative and inclusive manner

• A strong understanding of the voluntary sector;

In return we offer:

• A flexible part time (32 hr/wk) work environment with hybrid working

• The opportunity to work with a dynamic, ambitious Board of Trustees

• A fully funded business plan with exciting growth opportunities

• A fully funded position complete with NIC and workplace pension

• A diverse, stable and energetic team of volunteers 

If you have questions, please contact Sonya Antoniou-Pamment, Chair of Trustees, for an initial informal chat. We are also happy for you to pop in and see the Foodbank in operation however, as OBA is not open every day, please contact Sonya to arrange a suitable time.

If you would like to apply, please send a covering letter (no more than 2 pages) telling us a little about yourself and how you meet the skills and experience requirements listed in the Job Description. Please include a CV (again no more than 2 pages) and don’t forget to include a contact email and telephone number. The deadline is Friday 22 August 2025. 

We look forward to hearing from you. 

Asset Investment Programme Manager
Salary: £58,346 + excellent benefits
Location: Hybrid - flexible working across home, office and properties
Contact:

Goodman Masson is partnering with a respected housing provider to recruit an Asset Investment Programme Manager. This is an opportunity to lead the formulation, procurement and delivery of major capital and revenue investment programmes, including disabled adaptations, refurbishments, and minor works across a significant housing portfolio.

The role:
You will take responsibility for developing and delivering investment programmes that ensure statutory and regulatory compliance, while driving long-term asset strategy. Working closely with senior leadership, contractors, and resident groups, you'll ensure programmes are cost-effective, customer-focused, and aligned with corporate objectives.

Key responsibilities include:

• Leading the development of investment programme cycles in line with Decent Homes, the Social Housing Regulation Act, and net zero targets.

• Supporting the preparation of 1, 5 and 30-year investment plans to inform the wider strategic business plan.

• Procuring, mobilising, and managing contracts to deliver programmes efficiently and in compliance with procurement frameworks.

• Overseeing the delivery of disabled adaptations, refurbishment and regeneration works.

• Ensuring accurate financial monitoring, reporting and forecasting, while maximising grant funding opportunities.

• Leading a team of specialist staff, ensuring capability development and high performance.

• Driving customer engagement, including consultation with residents and community groups.

• Producing reports and presenting to senior stakeholders, auditors and external partners.

About you:

• Strong experience within asset investment, capital works, or maintenance services in housing or a related sector.

• Proven track record of formulating and delivering large-scale investment programmes.

• Experience of procuring, mobilising, and demobilising contracts.

• Excellent stakeholder management skills with the ability to engage contractors, colleagues, and residents.

• Skilled in budget management, programme monitoring, and data analysis.

• Degree in Quantity Surveying or related field, ideally with professional membership (RICS, CIOB or equivalent).

• A confident leader, customer-focused, and able to balance strategic vision with day-to-day delivery.

What's on offer:

OVERALL PURPOSE

The primary purpose of the Night and Weekend Supervisor role is to oversee the provision of high-quality services. This includes supervising night care staff, ensuring compliance with health and safety regulations, and providing direct support to clients to promote their well-being and independence.

GENUINE OCCUPATIONAL REQUIREMENT

In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:

1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.

2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.

3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.

4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.

This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.

KEY RESPONSIBILITIES

Team Supervision:

• Oversee the working practices of night staff to ensure high standards are maintained.
• Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
• Carry out the induction and training of new staff and volunteers, and participate in team appraisals.

· Provide guidance, training, and support to night care staff

Resident Support:

• Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3).
• Provide emotional and practical support to distressed residents, fostering development and independence.
• Ensure the resident’s records are accurately maintained and updated.
• Foster a respectful and supportive environment for both residents and staff,

Compliance and Safety:

· Ensure adherence to all health and safety and safeguarding policies.

· Report any incidents or concerns to the Night and Weekend Manager promptly.

Administrative Duties:

· Assist in updating internal management information systems (e.g., INFORM) with relevant data.

· Support basic rent account management tasks as needed.

· Help coordinate staff schedules and cover arrangements for night shifts.

· Monitor and report on stock levels of essential supplies used during night shifts.

· Participate in occasional meetings or training sessions outside regular hours to stay informed about organisational updates.

· Ensure all administrative practices comply with MPMT’s policies and procedures.

PERSON SPECIFICATION

ATTRIBUTES

Qualifications

ESSENTIAL: A good general standard of education including as a minimum English and Mathematics GCSE at grade A*-C or equivalent.

DESIRABLE: Management and leadership training or at least two years’ experience in a leadership role.

Skills and Knowledge

ESSENTIAL: An understanding of housing legislation, safeguarding practices, and issues affecting vulnerable groups such as homelessness or domestic abuse survivors.

DESIRABLE: Ability to develop and maintain relationships with diverse individuals, including residents, colleagues, and external agencies.

Excellent IT skills – proficiency in using Microsoft applications like Word and Excel.

ESSENTIAL: High level of accuracy and attention to detail.

High level of written and oral communication skills.

Ability to work independently and as part of a team.

High level of personal organisation with the capability to work without close supervision.

Calm, confident, and positive role model.

Ability to adapt quickly to different situations.

Experience in dealing with confidential issues.

DESIRABLE: Commitment to promoting and safeguarding the welfare of residents.

Confident using HR systems and resident logging system.

Special Conditions

Motivation to work with vulnerable populations.

Emotional resilience in handling challenging behaviours. 

Additional Requirements

• Completion of an enhanced DBS check before employment.
• Provision of two professional referees.
• Residency within a reasonable travelling distance is desirable.

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Contract: 6 month FTC, with possibility of extension.

Salary: £40,517-£47,377

Closing Date: Monday 25th August 2025

Interviews will be held: week commencing 8th September 2025

Centrepoint, the UK’s leading youth homelessness charity, is looking for an Interim Supporter Care Manager to join our Fundraising Strategy & Operations Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The Fundraising Strategy & Operations Team deliver the Fundraising strategy and provide high quality operations to support the Fundraising Directorate.  The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications as well as general administration. This role will be managing the Supporter Care team of three people.

About you

• Minimum of 3 years’ experience of working in a busy supporter care environment, working to tight deadlines
• Experience of writing donor correspondence and creating data capture guidance
• Proven experience of supporter care campaign management including creating clear processes and flow charts and managing, negotiating and liaising with suppliers.
• Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
• Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
• Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard

What you’ll be doing

• • Overseeing the Supprter Care team, leading and managing the vision of the team and ensuring that outstanding levels of service are provided to our supporters.
  • Third party supplier management- pint of contact for third party suppliers, advising on process from Supporter Care prospective.
  • Budget Management - managing the annual Supprter Care budget for fulfilment.
  • Cntact Centre and Zendesk Management - providing proactive and responsive support to Fundraising teams to enhance fundraising efforts

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as Interim Supporter Care Manager click ‘Apply’ now!

22.5 hours per week / £27,770 per annum, pro rata / permanent / working days to ideally include Monday, Wednesday, Friday and weekends (to be discussed at interview).

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

 services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Ewhurst Road team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at 

CLOSING DATE: Tuesday 2 September 2025 at midnight

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.