Housing officer jobs
Are you a detail-driven finance professional with the skill for keeping things running smoothly behind the scenes? We’re looking for a Finance Manager to join our dynamic team and play a key role in ensuring the integrity and efficiency of our financial operations.
Reporting to the Head of Financial Operations, you’ll be at the heart of our finance department—overseeing everything from general ledger accuracy and treasury management to accounts payable/receivable and VAT returns. You’ll help maintain high standards of professional competence, support internal and external audits, and lead on monthly controls and reconciliations.
This role is not open to sponsorship.
Duties & Responsibilities
- Oversight of the integrity and accuracy of the general ledger
- Responsibility for the monthly control oversight, including internal controls, prompt reconciliations of control accounts, separation of duties, and compliance with proscribed systems of authorisation. This includes the management of existing finance processes and associated process maps and policies.
- Assist in the preparation of annual accounts, in compliance with the SORP and relevant GAAP. Liaison with external and internal auditors
- Lead in preparation of the daily cash flow forecast, and preparation of monthly reconciliations between forecast and actual
- Oversee the Purchase Ledger Manager including oversight of the purchase ledger function, ensuring the ledger is kept clean and at an acceptable level, and maintaining the sub ledgers within purchase ledger
- Oversight of the sales ledger function working with the Billings & Contracts Officer.
- Oversee the Fundraising Finance Lead role, ensuring accuracy of reconciliations between Fundraising and Finance
- Oversight of the Fixed Asset Register, ensuring its accuracy
- Submission of the quarterly VAT returns
- Management of the Charity’s Bank Accounts and Corporate Cards
- A leading role in ongoing development to the Finance systems to drive efficiencies
- Cover for the Head of Financial Operations when necessary
- Ad hoc projects as required by the Head of Financial Operations
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
"There's no place like home, but what happens if you don't have one?" Eden Brown Charities are delighted to be partnering exclusively with Shelter Cymru to recruit them a Fundraising Partnerships Manager to join an ambitious Fundraising team in Wales.
Shelter Cymru help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent advice. When necessary they constructively challenge on behalf of people to ensure they are properly assisted and to improve practice and learning.
About the role
The Fundraising Partnerships role is a key role for the team at Shelter Cymru and is one of two management posts. As the Fundraising Partnerships Manager you will identify and secure new opportunities for fundraising growth, working with the Officers within the team to grow both core and restricted income. You will also manage a group of Fundraising Officers, and together, you will generate income from businesses and grant-giving organisations to fund charitable work.
You will work closely with the Head of Fundraising to oversee budget performance in key income areas and to deliver the fundraising strategy.
About you
As Fundraising Partnerships Manager you will ideally have had experience in income generation however we are also really keen to speak to candidates who have transferrable skills and are looking to get into the sector. Relationship Management and building relationships is key to this role. You will have had experience in leading and motivating a team as well as experience in working towards financial budgets. You will be an excellent communicator and be passionate about Shelter Cymru's mission.
Shelter Cymru are a flexible employer with one day per week spent in the office in one of the following locations Cardiff, Swansea, Rhyl, Felinheli and Wrexham. Please contact Laura Iliff on 07442607841 for more information. Please note that the closing date for this role is the 14th September.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Job Title: Service Manager
Location: Derby City
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota
This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.
Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.
The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 5 September 2025
Interview Date: 17 and 18 September 2025
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Edinburgh, however very flexible homeworking arrangements are available.
Contract: 18 months fixed term contract
About the role
The Senior Digital Campaign Officer will play a key role in our work to end homelessness in Scotland – designing creative ways to engage the public with our latest campaign around the next election, using digital channels, including our website, social channels and email.
You will lead the creation of supporter journeys to mobilise people across Scotland; turning public awareness and interest in homelessness into meaningful actions that lead to change. You’ll work with others to make sure our campaigns are joined up with our digital, data, technology and marketing teams, and to make sure that our digital campaigns have a direct impact on the policies and practices needed to end homelessness.
About you
- Experience of developing digital influencing strategies that result in significant increases in the volume of new supporters and deepened involvement for existing supporters.
- Excellent technical knowledge and experience of digital tools and channels, particularly Engaging Networks and Adestra.
- Ability to think creatively, develop and test digital tools which strengthen campaigning successes.
- Strong communication skills including the ability to write campaigning materials for supporters e.g. website pages, social media posts, campaign emails, campaign actions, blogs.
- Ability to collaborate with people from different teams to achieve goals.
- Excellent project management skills.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 14 September 2025 at 23:59
Interview process: Competency-based interview + written task.
Interview date and location: Interviews are scheduled for Monday 22 September.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Community Fundraising and Partnerships Coordinator – £18.68 to £20.87 per hour – Enfield/Hybrid – Temporary (3 months initially)
Our charity-sector client is seeking a proactive Community Fundraising and Partnerships Coordinator to join their team on a temporary basis. This is a great opportunity to make an immediate impact by developing and supporting community fundraising initiatives and local partnerships.
The role
You’ll be responsible for building and nurturing relationships with local businesses, schools, faith groups, and community organisations to increase awareness and support for the charity’s work. Alongside growing year-round community engagement, you’ll also play a key role in coordinating fundraising campaigns and ensuring supporters receive excellent stewardship.
Key responsibilities:
Develop and maintain relationships with community supporters, businesses, and local groups
Encourage and support individuals and groups to fundraise, providing guidance and resources
Coordinate and deliver community fundraising campaigns and events
Provide excellent donor care, ensuring supporters are thanked and updated
Support social media and communications to highlight fundraising activities
Keep accurate records of supporter engagement and fundraising activity
Work collaboratively with colleagues to identify and grow new community fundraising opportunities
We’re looking for someone with:
Experience in community fundraising, partnerships, or supporter engagement
Confidence in building relationships with a wide range of stakeholders
Excellent communication and networking skills
Ability to manage multiple projects and work independently
Strong organisational skills and attention to detail
Familiarity with fundraising regulations and ethical fundraising practices (or willingness to learn)
Contract: Temporary, full or part-time (minimum 3 days per week)
Rate: £18.68–£20.87 per hour + holiday pay
Location: Enfield/Hybrid (some on-site working required)
Start date: ASAP | Initially 3 months
If you’re an experienced community fundraiser or relationship builder looking for a rewarding short-term role, we’d love to hear from you.
Applications will be reviewed on a rolling basis, so please apply without delay.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Do you believe that it is possible to change the rules of the economy so that it works better for people and planet? Are you driven by a commitment to make the UK more equitable, sustainable and democratic? Are you an expert in social policy? If so, we have the job for you.
For 40 years NEF has turned bold ideas, robust research and community power into real-world change to build a new economy that works for people and planet. At this critical moment in global and domestic politics, we are looking for someone to head up our social policy team, leading visionary flagship programmes on public service reform, housing and social security. NEF has always been a pioneer of cutting-edge research, big ideas and effective campaigning. We work at the interface between economic, social and environmental policy and we are looking for a Head of Social Policy that can help us push this frontier.
Working with a talented team of researchers and economists, directors and other heads, you will develop a strategy to steer NEF’s social policy work, lead the development of and fundraising for programmes of research, policy and influencing and help ensure new and existing work delivers clear, high quality and rigorous outputs and outcomes.
You will need a strong track record of leading research, policy development, a keen sense of how change happens and strong relationships with partners across politics, civil society, trade unions and business. And you will need a passion for economic, social and environmental justice and a belief that we can make change happen.
Role: Head of Social Policy
Hours of work: Full Time
NEF operates a Shorter Working Week, with a full-time equivalent of 32 hours per week. As part of our commitment to flexible working we will consider a range of options for the successful applicant, which can be discussed at interview stage.
Salary range: £56,477 to £68,268, depending on qualifications and experience
Location: London (in-office min two days per week)
Contract type: permanent
Responsible to: Deputy Chief Executive
The Head of Social Policy leads the development of our thinking across public service reform, social security and housing. This role develops - and is responsible for the effective delivery of a NEF-wide social policy strategy and of projects that are delivering on this strategy. The Head of Social Policy acts as a key spokesperson for NEF and promotes our work at a local, regional and national level.
As NEF has a particular strategic focus on transforming the way policy is made so that it better reflects the lived experience of the people, communities and movements that most need change, we look to heads across our different themes to help develop and test new approaches to policy and advocacy.
The Head of Social Policy generates project ideas, oversees the development of quantitative and qualitative research, leads funding bids and manages day-to-day funder relationships. This role leads a team which both develops our thinking on social policy and provides expertise to other teams at NEF.
Deadline for applications: midnight on 14th September 2025
Interviews: 23rd and 25th September 2025
Start date: ASAP
To apply, please send your CV and Covering letter (no longer than 2 pages) outlining how you meet the person specification in Word format.
Please also complete the Equality and Diversity monitoring from.
You must be eligible to work in the UK, we are unable to sponsor visas.
NEF is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in research and policy making and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from black, asian and minority ethnic people; people with disabilities; people who identify as being LGTBQIA; people who have a mental health condition; and people who identify as working class or have done so in the past. We are also aware that many highly capable prospective candidates nonetheless rule themselves out of work in research and policy because they underestimate their own ability to do the role. With this in mind, we strongly encourage applications from anyone who is prepared to learn and grow on the job and would like to stress that past experience of working in think tanks is not required.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We make use of positive action to select between candidates of equal merit as a way to address under-representation in our workforce.
NEF believes in diversity
Registered charity number 1055254
The New Economics Foundation works with people igniting change from below and combines this with rigorous research to fight for change at the top.



The client requests no contact from agencies or media sales.
In this exciting new position, you will play a leadership role across the organisation, internally and externally, leading on our operations, championing the organisation’s strategy and building strong relationships.
Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?
Joining a motivated and friendly team, you will play a leading role in helping Action Hampshire continue to grow sustainably and fulfil its vision and purpose.
The VCSE sector is vital to strong, connected, thriving communities. At Action Hampshire we're working to see communities and the VCSE sector empowered to lead community-based action that results in equitable, thriving communities. Our approach, The Action Hampshire Way, is to resource and support VCSE organisations to work with their communities in the way they know best on a range of topics - community research, smoking cessation, cancer prevention, climate action, rural housing, social enterprise, village halls and a whole lot more. This bridge to communities, and community-led action reduces inequity and puts communities at the heart of the change they want to see.
We've been through a time of change internally to make us more sustainable, efficient and agile - including moving to a teams based approach and making better use of digital tools. In the final year of our 3 year strategy, we're looking to the future. Could you be a key part of the Senior Leadership Team and help us shape Action Hampshire for the next part of the journey?
Your role will be to lead on operations at Action Hampshire. This will include supporting our finance team and working with our external finance company. You will contribute to our progress against our strategy. Effective operations and financial management are key to our sustainability and a key part of our strategy, so you will oversee development work to keep improving the organisation’s performance in these areas.
You will play a leadership role across the organisation, internally and externally, championing the organisation’s strategy and building strong relationships.
You will work with the rest of the team to keep developing Action Hampshire’s positive, inclusive, and collaborative working environment. You will help shape the organisation so it can be agile and responsive and keep fulfilling our mission and purpose in the most effective and sustainable way.
You’ll have oversight of teams with an internal focus. As you facilitate and support team members to play their part, you will gather insight and use this and your knowledge of charity operations to inform and make recommendations to the Senior Leadership Team.
We are committed to building an inclusive and diverse workforce. We welcome applications from people from all backgrounds who feel they are suitably qualified for the position.
We work collaboratively in support of strong, connected and equitable communities.
The client requests no contact from agencies or media sales.
The Royal Commonwealth Society is seeking a highly organised, proactive, and experienced events manager to lead the planning and execution of its diverse portfolio of high-profile and fundraising events. The postholder will manage the full lifecycle of events - from concept through delivery - ensuring every event reflects the Society’s values and enhances its reputation and reach.
Flagship events include the Commonwealth Day Service at Westminster Abbey, an Award Ceremony for The Queen’s Commonwealth Essay Competition at Buckingham Palace, the High Commissioners’ Banquet at Mansion House, and other ceremonial, stakeholder, youth, and fundraising engagements.
Key responsibilities:
- Lead the end-to-end management of all RCS events, ensuring the successful delivery of high-profile, ceremonial, and fundraising events.
- Oversee event planning, including venue sourcing, contract negotiation, supplier coordination, protocol, security, AV, catering, and staffing.
- Manage the delivery of the Commonwealth Day Service at Westminster Abbey, ensuring coordination with the Royal Household, Westminster Abbey, the BBC, and government departments.
- Deliver a Commonwealth Concert as a key fundraising and engagement event, managing all artistic, production, and logistical elements.
- Organise the High Commissioners’ Banquet at Mansion House, coordinating with the City of London Corporation, the Commonwealth Enterprise and Investment Council, diplomatic missions, and keynote speakers.
- Support other public-facing events, including those connected to The Queen’s Commonwealth Essay Competition, and the Commonwealth Clean Oceans Plastics Campaign.
- Prepare and manage budgets, ensuring events are delivered on time and within financial parameters.
- Oversee guest and stakeholder management, including invitations, RSVP tracking, VIP handling, seating plans, and pre-event briefings.
- Prepare comprehensive briefing materials for events, including biographies, guest lists, and running orders, ensuring accuracy and alignment with protocol requirements.
- Draft and coordinate speaking notes for key participants and speakers, tailored to the event’s purpose, audience, and messaging objectives.
- Maintain and update key documentation, including event timelines, run sheets, contact lists, and risk assessments.
- Support post-event evaluation, producing summary reports and identifying lessons learned.
- Assist in fundraising endeavours such as grant writing and donor stewardship.
- Other duties as and when required.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re recruiting for a brilliant, committed and experienced Service Manager to lead the delivery of Ella’s service model. Leading the frontline team, the postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service for women who have experienced trafficking and/or sexual exploitation. As part of the management team, the postholder will contribute towards the development of Ella’s services.
You will be a skilled communicator, capable of developing strong partnerships and working effectively with other community organisations and agencies across London. This is an exciting opportunity to play a key part in enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.
Two reasons why you should join Ella’s
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You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
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You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description and person specification
Service delivery
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Lead the day-to-day management of Ella’s safe houses, and outreach services
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Ensure all caseworkers provide high-quality, holistic support tailored to each woman’s needs
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Ensure casework systems are used consistently and effectively across the team
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Oversee accurate and timely completion of risk assessments, support plans, and case notes
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Provide emotional support and hands-on casework guidance where needed
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Coordinate referrals and ensure women are welcomed into the service with care and dignity
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Lead regular reviews of support plans to ensure women are progressing through recovery stages
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Ensure a smooth and responsive referral process into Ella’s services
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Ensure all data is kept up to date for monitoring, evaluation, safeguarding, and reporting purposes
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Contribute service data to support funding applications and impact reporting
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Provide regular service updates to the Head of Services and contribute to strategic conversations
Volunteer coordination
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Induct, train and oversee social work students and/or interns placed within the home
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Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
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Adhere to and ensure all students and interns have a good knowledge of Ella’s casework management forms and recording systems and oversee the consistent use of these
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Provide regular supervision to students and interns
Safeguarding & health and safety
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Act as Safeguarding Lead for frontline services
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Manage all safeguarding concerns in line with Ella’s policies and procedures
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Work with the Head of Services and Safeguarding Trustee to strengthen safeguarding culture and processes
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Promote a safe working environment for staff and service users, including regular risk assessments
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Ensure all frontline staff are trained and confident in safeguarding procedures
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Respond calmly and professionally to emergency situations
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Protect the confidentiality and security of all Ella’s locations
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Ensure robust procedures are in place for health and safety across safe houses
Team management
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Provide line management, supervision, and ongoing support to accommodation and outreach caseworkers.
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Lead recruitment, induction, and training for frontline staff and interns.
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Manage the internship programme, including allocation, supervision, and development.
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Coordinate regular team meetings and reflective practice sessions.
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Support wellbeing of all frontline staff in partnership with Ella’s HR Officer.
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Oversee team and managers rotas and ensure staffing for on-call cover.
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Contribute to the recruitment and retention of a strong volunteer and intern team.
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Monitor and review demanding caseloads to support effective casework and prevent burnout.
Service development and partnerships
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Identify gaps and opportunities for improvement in service delivery.
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Implement structural changes to improve quality and efficiency of support.
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Build and maintain local partnerships within the VAWG and anti-trafficking sectors.
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Represent Ella’s at operational-level partnership and multi-agency meetings.
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Contribute to the development of service-related policies, ensuring input from staff and survivors.
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Work alongside the Head of Services and senior management team to shape future service plans.
Benefits
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Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures.
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We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team.
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Access to a professional supervisor.
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28 day holiday, plus bank holidays.
Special conditions
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An enhanced Disclosure and Barring Service check will be undertaken.
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This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.
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The role is subject to a 6-month probationary period.
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The postholder is expected to take part in the out of hours on-call service.
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Ability and willingness to work flexibly, and at all Ella’s locations as required, is necessary for this role - it is therefore suited to someone with quick and easy access to London based properties in the case of emergencies.
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service.
We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025.
Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.
Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising.
This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.
Key duties
Major Donor Fundraising
• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+
• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.
• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships
• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.
• Be responsible for our Breakthrough-ME Group with high quality proposition development. Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.
• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.
• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.
• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.
• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.
• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.
• Create adequate systems and processes to support the major donor programme.
• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.
• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.
• Provide regular feedback and internal reporting to line management.
• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.
• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.
• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity
• Occasional travel to London, Bristol & events
Other duties
• To positively promote the work and activities of Action for M.E. at all times.
• To contribute to the team’s overall, ongoing and annual planning and budgeting.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.
• Act as an advocate for the Charity and its work.
• To work in accordance with Action for ME’s values of collaboration, equity and empathy.
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.
Lord John Bird - cross bench peer, founder and Editor-in-chief of the Big Issue and committed campaigner in the fight to end poverty - is looking for a highly motivated individual to support his work in and around parliament, enabling the smooth running of his parliamentary office, support his work on the Children’s Wellbeing and Schools Bill, facilitate parliamentary interventions, manage parliamentary events, and accompany him to meetings.
This is a role with real impact. Based in Lord Bird’s Westminster office you will also work closely with the team at the Big Issue Group (based in Finsbury Park) to develop and build policy and media opportunities.
You will be a self-starter with previous Parliamentary experience - with an understanding of political advocacy, parliamentary processes and the ability to work across party boundaries, be a clear and confident communicator, have strong demonstrable research skills and possess an understanding and passion for the work of the Big Issue Group and Lord Bird.
For a full list of key responsibilities and tasks, cores skills and experiences required as well as a background to the Big Issue Group and a full list of Staff Benefits - please see the Job Pack below.
Salary and Benefits offered
- Salary - £30,000 - £35,000 per annum - for full time.
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Access to Blue Light Card benefits scheme.
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is based at Lord Birds Westminster office 3 to 4 days per week and the Big Issue Groups Head Office at Finsbury park. Regular travel will also be required when accompanying Lord Bird to meetings.
Closing date - 05th September 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.
REF-223522
Are you passionate about fundraising and partnerships?
Would you like to work at the world's leading particle-physics laboratory and thrive?
Come and join the Partnerships and Fundraising section in the International Relations (IR) sector!
The Partnerships & Fundraising section in the International Relations Sector (IR-DS-PFU) coordinates and conducts fundraising at or on behalf of CERN and the CERN & Society Foundation, as well as the dissemination of, and compliance with, CERN's fundraising standards, including the Ethical Policy and the Policy for the Recognition of Donors.
The CERN & Society Foundation, established in June 2014, is the charity through which charitable gifts for CERN & Society projects are raised from companies, trusts/foundations and individuals.
As an Individual and Digital Fundraising Officer, under the supervision of the Head of the Partnerships and Fundraising section, you will be responsible for developing and executing strategies to grow individual donor revenue, both through direct relationship management and digital campaigns. This role blends donor cultivation and stewardship with online fundraising initiatives, ensuring a seamless and engaging donor experience across platforms.
Core Tasks and Key Responsibilities:
Under the supervision of the Head of Partnerships and Fundraising section and in close collaboration with the other members of the team, the Individual and Digital Fundraising Officer will contribute to the following tasks:
Individual Giving:
- Management of a portfolio of individual donors and prospects, focusing on mid-level and emerging major donors.
- Development of personalised cultivation, solicitation, and stewardship strategies and donor-journeys to deepen donor engagement.
- Preparation and execution of annual and mid-level donor campaigns, including appeals, thank-you strategies, and impact reporting.
- Identification of opportunities to upgrade donors and convert digital supporters to long-term donors.
Digital Fundraising:
- Development and implementation of strategies for digital fundraising campaigns across channels and oversight of their implementation.
- Optimisation of online donation platforms for user experience, conversion rates and back-end usability.
- Analysis of donor data and campaign performance to refine strategies and improve results.
- Development of cases for support and targeted communication strategies based on a stakeholder analysis, to align fundraising with storytelling and brand messaging.
Other Tasks:
- Supervision of day-to-day activities of the PFU Junior Communicator.
- Support and advise for PFU Team members on topics of targeted stakeholder communication as well as on effective cases for support for the CERN & Society Foundation projects and activities.
- Organisation and/or support of donor events and individual visits, as required.
- If necessary, performance of any other unforeseen tasks as determined by the Head of the Partnerships and Fundraising section.
Your profile
Skills:
- Understanding of and interest in donor stewardship, fundraising funnels, and digital engagement tools.
- Professional training in the field of fundraising or stakeholder relations (or equivalent).
- Experience with a fundraising CRM and/or email marketing platforms.
- Excellent written and verbal communication skills.
- Excellent interpersonal communication skills.
- Desire and ability to work in a team within a large international organisation.
- Creative, results-orientated approach, and desire to set high standards.
- Excellent spoken and written English is essential; French will be an asset.
- Familiarity with graphic design or video editing experience would be an asset.
Further details: https://international-relations.web.cern.ch/opportunities/2025/early-career-graduate-individual-and-digital-fundraising-officer
Eligibility criteria:
- You are a national of a CERN Member or Associate Member State.
- By the application deadline, you have a maximum of two years of professional experience since graduation in Fundraising, International Relations etc (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.
- You have never had a CERN fellow or graduate contract before.
- Applicants without University degree are not eligible.
- Applicants with a PhD are not eligible.
Additional Information
Job closing date: Please note that the vacancy closing date has been extended until 1 September at 23:59 CEST.
Contract duration: 24 months, with a possible extension up to 36 months maximum.
Target start date: 01-November-2025
This position involves:
- Work during nights, Sundays and official holidays, when required by the needs of the Organization.
Job reference: IR-DS-PFU-2025-133-GRAE
Field of work: International Relations
What we offer
- A monthly stipend ranging between 5196 and 5716 Swiss Francs (net of tax).
- Coverage by CERN's comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
- Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
- 30 days of paid leave per year.
- On-the-job and formal training at CERN as well as in-house language courses for English and/or French.
About us
At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.
Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.

The client requests no contact from agencies or media sales.
Sustainable Merton, Merton's award winning environmental charity, is recruiting a dynamic individual to oversee our Community Changemakers initiative and deliver grassroots acitivity in Pollards Hill, Mitcham. If you are passionate about sustainability, volunteering and making a difference in a local community, we would love to hear from you!
This role combines volunteer leadership with project management. The successful candidate will split their time between:
- Project management and delivery of the WeRPollards project (2 days/week), a grassroots local initiative running from September 2025 to September 2026
- Volunteer and operational management (1 day/week), supporting the charity as a whole
You will work closely with Moat Housing to deliver the WeR Pollards Community Changemaker project and also lead the development and implementation of a new volunteering strategy, support colleagues to adopt new volunteer processes,
and oversee our charity policies to support compliance and our organisational growth.
KEY RESPONSIBILITIES
WeRPollards project management
1. Group Development and Coordination
● Coordinate and facilitate monthly volunteer meetings at the Pollards Hill Wellbeing Studio.
● Attend the Wellbeing Studio on a weekly basis, attend schools and community pop-up events to increase awareness of and community engagement in the project
● Support volunteers with soft and technical skills development on their path to becoming Community Changemakers.
● Encourage retention and progression of existing volunteers whilst increasing group membership from 15 to 30.
● Liaise with Moat Foundation officer and project tutors to establish a pathway into volunteering and increasing membership of the WeRPollards group
● Work with colleagues at Sustainable Merton to align this grass roots work with their borough wide initiatives such as Merton Garden Streets, Mitcham Community Orchard, Repair Cafes, Preloved Studio and Merton’s Community Fridge.
2. Community Engagement
● In partnership with Pollards Hill Wellbeing Studio team, develop and implement a local engagement strategy to recruit and retain volunteers to become WeRPollards Community Changemakers.
● Design and deliver an induction and training programme for new volunteers.
● In collaboration with the PH Wellbeing Studio team conduct regular listening sessions to identify resident needs, interests and connect volunteers to, or help them develop, relevant community activities.
3. Project and Event Delivery
● Lead the volunteer group to plan and deliver community activities aligned with the 3R’s agenda, that are run out of the Wellbeing Studio, including:
○ Sewing Skills Workshops (Monthly, 10 sessions)
○ Community Gardening Sessions (Min. 5 sessions)
○ Repair Shed Sessions (Monthly, 9 sessions)
○ Street Planting Engagement & Delivery (Min. 3 events)
4. Capacity Building and Progression
● Deliver at least 6 training workshops including SMART goal setting and planning.
● Support residents to lead and take ownership of initiatives and to become Community Changemakers.
● Build a clear, accessible pathway for participation and leadership within the group and studio.
5. Monitoring, Evaluation and Reporting
● Track Key Performance Indicators including:
○ Volunteer numbers, growth and retention (Target: 30 volunteers, 60% retention)
○ Number of volunteer hours contributed
○ Number of accredited or certified training courses completed
○ Number of volunteers progressing into leadership roles
○ Attendance and engagement in all community sessions
● Conduct volunteer satisfaction surveys and gather qualitative feedback.
● Report quarterly on progress to PHCC meetings, outcomes and impact to the Pollards Hill Community Committee.
Volunteer and operational management - Sustainable Merton
● Develop and implement a volunteering strategy covering recruitment, retention, induction, training, and development
● Identify and recruit a cohort of Community Changemakers
● Draft volunteer role descriptions across all projects
● Conduct annual volunteer surveys
● Plan and deliver twice-yearly recruitment drives
● Establish a volunteer recognition scheme
● Build partnerships with local organisations
● Create centralised onboarding systems
● Maintain and manage safeguarding policies and training records
● Collaborate with volunteers and staff on fundraising campaigns and applications
● Ensure our policies are kept up to date
● Oversee risk register
● Support reporting and KPI tracking
EXPERIENCE AND SKILLS
Essential
● Experience of managing and supporting volunteers
● Community Engagement experience
● Understanding of environmental issues & the 3R’s agenda
● Project coordination and planning
● Knowledge of volunteer database management and GDPR for volunteers
● Excellent organisational and communication skills
● Ability to prioritise and meet deadlines
● Proficiency with Google Suite
Desirable
● Budget monitoring or financial oversight experience
● Bid writing experience
● Knowledge of Merton and the Pollards Hill area
We do require both a CV and a covering letter setting out how your relevant experience and how you meet the job specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Service User Engagement Lead to support our Criminal Justice services
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
Job Summary
Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.
Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.
An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.
You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.
Key responsibilities and duties
- Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
- To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
- Supporting the CJS champions and ambassadors in post with their professional development
- Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
- Oversight of the welfare and wellbeing of CJS Champions and ambassadors
- Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
- Work with staff and the local community to improve and develop the service, promoting our strategy
- Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
- Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
- Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
- Keep CJS champions and ambassadors training and participation records up to date.
- Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
- Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
- Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.
About You:
To be successful as the Service User Engagement Lead you will need the below experience and skills:
You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.
ow to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 31st August 2025*
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
National Energy Action’s teams are supportive, knowledgeable and dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives every day.
The role
This is a time of unprecedented demand for our services. We have a fantastic opportunity for someone to join us as a Benefits Adviser on either a full or part time basis. Job Share applications are also welcome. Full time hours are 37 hours per week.
We’re looking for an experienced and knowledgeable professional to help us deliver our work programme and build our profile amongst regional stakeholders. The post-holder will deliver projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
This is a highly rewarding role where knowledge and experience are key. You will provide accurate, comprehensive benefit entitlement advice and support to householders, ensuring they receive the help they need. From initial consultation to form completion, you will be responsible for offering guidance across multiple channels – by phone, online and in person.
National Energy Advice’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. You will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.
What you will need to succeed
National Energy Action is seeking skilled and experienced individuals to join our team in a pivotal role supporting low income and vulnerable households.
You will have a strong background in providing welfare benefits advice and expert advice on welfare rights, including entitlements, systems, claim processes and current legislation and practices; all tailored to individual client circumstances. You will have demonstrable experience of providing welfare benefits advice via telephone and face to face is essential.
You will need good organisational skills, excellent communication skills as well as an understanding of the challenges faced by low income, vulnerable or disadvantaged householders.
The role of Benefits Adviser will be part of the Communities Directorate and the postholder will report to the Benefits Entitlement and Claim Support Manager.
Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
We are offering:
- £29,064 – £34,267 (FTE) – Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.
- 11½% non-contributory pension.
- 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
- Flexible working arrangements including the opportunity for Hybrid working.
- Enhanced family friendly payments.
- Employee Assistance Programme.
- Employee benefits platform.
The client requests no contact from agencies or media sales.