Housing service manager jobs in archway, greater london

Are you knowledgeable and passionate about community and health? Could you recruit, lead and support a team of community volunteers to run fun and healthy living initiatives? Do you have the ability to take the unexpected in your stride? Then why not join us at SMART?

We are looking for someone that recognises the importance of good wellbeing for all, is capable of dealing with a wide scope of managerial areas, and can work with our local communty as our Public Health-funded Community Champions Manager.

SMART is a unique Chelsea-based charity, serving the local community in a supportive and flexible environment. We offer 28 days annual leave (plus paid bank holidays), a pension program, competitive salary, and additional benefits.
   
Think you'd be a good fit? Just click the Apply button, and send us an up-to-date CV, and a 2-page covering letter telling us why.

The closing date to apply is 22nd May at 23:30, with interviews taking place on 29th May. 

Salary: Grade 4 - £34,085 per annum

Full time: 37.5 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date:  Sunday 18th May 2025 at 11.30pm

Do you have a good understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer and you could soon be helping us to help better support professionals and their clients with housing problems.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with a strong understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the Centre for Armenian Information and Advice (CAIA)

The Centre for Armenian Information and Advice (CAIA) is a vibrant, London-based charity supporting the Armenian community through advice, culture, and care. We’re here to improve the lives of disadvantaged members of our community – including older people, women, children, and refugees – and to honour and promote Armenian heritage in the UK.

Based at our Hayashen Centre in Acton, we offer everything from legal advice and youth work to a lunch club for the elderly, cultural events, and community training. Our work is only possible through the dedication of a close-knit team of staff, volunteers, and supporters.

The role

CAIA is seeking an organised, efficient and friendly Centre Manager to be responsible for ensuring the smooth running of CAIA’s building, the Hayashen Centre, and the organisation’s overall administrative systems and processes. This is a varied and meaningful role where no two days are the same; it will suit someone who thrives in a hands-on atmosphere and is passionate about community impact.

Main Purpose of the role:

● Oversee front-of-house and client engagement

● Ensure the smooth running of the building

● Manage administrative policies, processes and procedures

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

School-Home Support is a dynamic national charity working with children and families to maximise educational opportunities and improve life chances. We exist to ensure every child is able to be at school, ready to learn. Whatever it takes. We partner with schools and families to look beyond the classroom to understand and tackle the issues affecting children’s ability to be at school, ready to learn.

Trusts & Foundations Manager

Full-time, permanent contract

Location: Hybrid working, office based in Stratford, London. 

Salary:  £36,663 to £39,888, depending on experience.

Closing date: Friday 30 May at 5pm

1st Interview date: Week commencing 2 June

2nd Interview date: Week commencing 9 June

Please note that applications will be assessed on a rolling basis and interviews may be conducted outside the weeks stated above.

We are recruiting a Trusts and Foundations Manager to join our fundraising team. The post holder will be responsible for raising income from medium and large trusts and foundations giving five and six-figure grants. 

We are looking for someone with significant experience working in trusts and foundations fundraising, with a keen interest in our work to get children back in school and ready to learn. This role would suit someone who is looking to take the next step in their career. Additional support undertaking direct line management for the first time will be available if required.

This is an exciting time to join the team, with the opportunity to build on your current portfolio of existing and warm Trusts, some of which have supported School-Home Support for a number of years. You will need to be a confident, approachable individual with the ability to manage a busy, varied workload. With a keen eye for detail, you must also be able to write concise and persuasive funding applications and reports and build strong relationships, both internally and externally.

We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view our EDI & Wellbeing initiatives here. 

As an employer we offer:

• Generous annual leave entitlement – 28 days and bank holidays

• Perkbox membership 

• Comprehensive employee wellbeing programme 

• Employee assistance programme

• Life assurance 

• Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the community. 

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team’s advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

Key Responsibilities

Accurate, effective and individually tailored advice

• Interviewing those that access our service using sensitive listening and questioning skills to allow them to explain their problem(s) and empower them to set their own priorities.
• Researching and exploring options and implications so that those accessing our service can make informed decisions.
• Ensuring income maximisation through the appropriate take up of income, including those relating to water charges benefits tax and housing.
• Providing in-depth quality advice and on-gong casework, including acting for the client where necessary using appropriate communication skills and channels. 

Detailed case records

• Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
• Ensuring all case records and written up in a timely manner.

Up-to-date training

• Completing a minimum of 16 hours/ equivalent of technical debt advice DPD accredited training or qualifying activity.
• Maintaining an up-to-date record of all training sessions.

Teamwork

• Work to an agreed work-plan, meeting targets and milestones, whilst prioritising and managing your own workload.
• Be an active member of the team, identifying opportunities for your own development, and demonstrating financial efficiency and value for money throughout your work.
• Compliance with Toynbee Hall policies and procedures, including health and safety.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as delegated by DFA Management

Essential Criteria:

Experience and Skills:

• Previous experience of providing debt advice
• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Experience of delivering high quality advice, casework and financial capability sessions to meet targets whilst ensuring collection of data to support funder’s monitoring and reporting requirements
• Have essential IT and telephone skills and ability to use an online based Client Management System (CMS) to deliver advice across multiple channels and maintain case records
• Ability to give and receive feedback objectively and sensitively
• Ability to work as part of a team and be open to receiving feedback and learning from others

Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Sovereign Network Group (SNG) is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

We have an amazing opportunity to join the Community Foundation as Social Value Specialist on a permanent basis. You'll be based in one of our offices across SNG's operating area, ideally Wembley as there will be a big focus on working with our London and Hertford based suppliers and community partners. You'll combine both home and office working to ensure a positive work/life balance. This role involves travel to other offices and events which will require some flexibility and ideally access to a car.

The Role

The Social Value Specialist will support SNG to embed impact measurement and social value into teams across the organisation, providing a central, efficient point of contact that leads on developing systems, processes and continuous service improvement.

You will engage with supply chain partners to ensure the delivery of social value in contracts and enable seamless customer service using digital platforms and relationships with community partners.

Connect with team members across the organisation to deliver impact reports and support in creating our annual ESG report.

The Social Value Specialist will report to the Social Value Manager.

Key Responsibilities

• Design, plan and implement a community investment evaluation and monitoring framework, in direct alignment with the community foundation strategy and strategy and the corporate plan
• Work collaboratively across the multi-disciplinary community investment directorate and with other internal teams in the customer directorate across localities to embed a framework for social impact and outcomes recording
• Support the Social Value Manager to provide regular social impact and environmental social, governance (ESG) reporting to the communities' leadership team and to senior management and board when required
• Develop and implement monitoring and evaluation methods and processes for Community Foundation projects and roll out good practice to colleagues and external partners so we can effectively demonstrate our Social Impact
• Lead and support internal teams and external partners in the upload of data such as KPIs onto impact measurement platform for the business, ensuring that information is accurate and easily accessible when required
• Demonstrate strong project management skills to lead and oversee project teams across SNG and with external partners that will bring in external funding
• Build and maintain excellent relationships with stakeholders, including funders, businesses, local authorities and national agencies as required by the Head of Service and managers
• Work closely with the communications team to enable a coordinated communications approach that raises the profile of SNG's work in communities
• Prepare and present written, financial and statistical reports to internal and external bodies as required and ensure funders requirements are met
• Demonstrate everyone safe and well everywhere, every day by making health and safety a primary consideration in your decision making

 What we need from you

A good understanding of HACT's Wellbeing Valuation and Social Value Insight would be an advantage, but this is not essential. It would be great if you have some knowledge or experience of working in communities, supply chains and or, monitoring and evaluation.

• Good communication and interpersonal skills
• Excellent organisation and customer service
• Proactive and proven Stakeholder management skills with colleagues and external partners
• Knowledge of monitoring and evaluation methods and techniques, including Theory of Change and Logic Models
• Ability to validate and impact assess, to escalate data issues as required
• Ability to inspire and activate, fostering great partnerships with suppliers to ensure social value is secured and delivered through our supply chain
• An understanding of social value in relation to the construction industry
• Storytelling skills to share social value activity and support others in understanding the impact of the Community Foundation

What you'll receive from us

We have some fantastic benefits at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Private medical insurance, dental insurance & critical illness cover
• Wide range of training courses available to support your career development

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

About the role

We have an exciting opportunity for a part time Front of House Administrator position to join our team. This position is based in the Buildings and Guest Services Team and answers to the Director of Buildings and Guest Services. This a high profile customer facing role and you will be the first point of contact for all staff, tenants and visitors entering the premises.

Responsibilities:

• Reception: Be the welcoming face of RCOG, greeting all visitors, contractors, and handling general enquiries. Efficiently manage switchboard calls and maintain a tidy and professional reception area.
• Administration: Provide administrative and operational support, including cross-charging information, purchase orders, and inventory maintenance. Assist in organising internal and external events and supporting the Events and Catering Contractor.
• Safety and Health: Follow risk assessments and collaborate with the security team to ensure a safe environment for all.
• Facilities Management: Oversee the Building Management System, manage the post services, and update the helpdesk for maintenance contractors. Assist with routine building checks and reactive maintenance tasks.

About you

We are looking for a motivated and proactive individual with a passion for exceptional customer service and efficient administration with:

• Experience in a direct customer-facing role
• Confident user of MS Office Suite and familiarity with office equipment
• Excellent verbal and written communication skills
• Exceptional organisational and time-management skills
• Good arithmetic skills and basic maintenance skills
• Ability to work under pressure and maintain confidentiality.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Tuesday 27 May 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

The Corporate Partnerships Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued corporate partners (>£20k) and supporters (<£20k). They will nurture these relationships to ensure meaningful, long-term support for our work with young people facing homelessness.

This will include organising volunteering days that inspire action, delivering lunch and learn sessions that deepen understanding of our cause, and finding creative ways for partners to make a real difference. This role will also drive new business, proactively building relationships with companies who share our values and want to help young people fulfil their potential.

In addition, they will lead on New Horizon’s events programme, developing and delivering inspiring events that connect corporate partners, high-net-worth individuals, and other supporters to the heart of our mission.

We're looking for a kind, compassionate and resilient Corporate Partnerships Lead to join our Fundraising Team at our Head Office in Islington.

£60,000.00 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is an exciting opportunity for a highly experienced Corporate Partnerships Lead to join Look Ahead, a charitable housing association supporting around 4,000 people across London and the South East with various needs, including homelessness, mental health, learning disabilities, domestic abuse, and care leavers.

You will be experienced in establishing programmes, working independently and establishing corporate partnerships in charitable or non-profit organisations that do not necessarily have registered charity status.

Open to part-time and flexible working options, including freelancer options.

This is a one year fixed term contract.

What you'll do:

1. Partnership Development:
* Lead on the development of a new corporate partnerships programme for Look Ahead - researching, identifying, approaching, securing and activating a pipeline of new corporate partners
* Develop tailored proposals and partnership opportunities that align with Look Ahead's mission, vision, values and strategic objectives and meet needs of our services and people we support
* Work closely with Operations to identify corporate opportunities (e.g. to secure corporate funding for activity in a particular service, customer group or geographic location) and match and maximise potential corporate donors.

2. Partnership Management:
* Develop and implement partnership strategies that drive financial, in-kind and employee support (e.g. through challenge/community fundraising events) in support of Look Ahead's work
* Build, steward and nurture long-term, mutually beneficial relationships with key corporate stakeholders, through a stewardship approach
* Lead the management of existing corporate partnerships, ensuring clear communication, tracking of deliverables, and maintaining a positive relationship with all stakeholders.
* Build on existing relationships developed through our corporate volunteering and social value activity, developing these into longer-term, higher-value partnerships

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* A genuine interest in housing and social care and a commitment to Look Ahead's mission
* Good interpersonal skills with the ability to work well with internal and external contacts
* An excellent networker, capable of connecting with a internal and external contacts at all levels to shape, influence and negotiate partnerships.

For the full list please see our website.

What you'll bring:

Essential:

* 3 years relevant experience in a similar role with proven track record of developing successful fundraising relationships with new corporate partners or new business development.
* Demonstratable previous success in achieving targets and raising five and six figure gifts.
* Experience of liaising with and managing high level supporters or customers with a solid understanding of the principles of excellent stewardship
* An entrepreneurial, proactive and delivery-focussed approach to your work, with drive and motivation towards achieving targets.
* Creative thinker with a solution-focused approach
* Financially and IT literate with good knowledge of Microsoft Office Suite
* Demonstrable excellent communication skills - written, multimedia and face to face.
* Excellent attention to detail and good project and time management skills.
* Experience of adhering to GDPR legislation.

Desirable:
* Knowledge or experience of social value and Employee Social Governance (ESG) initiatives and how they align with the goals of housing associations is an advantage.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for an individual who has a strong interest in health and social care, and a passion for effective and impactful communications. You will be experienced in shaping communications strategies and campaigns, consistently creating engaging content across various channels for a range of audiences. We are looking for someone who can work effectively with people, both within their organisation and beyond, to maintain good relationships and to support them in delivering their communications outputs and objectives. The candidate will be both organised and adaptable, holding themselves and their work to high standards of accuracy and clarity. 

Healthwatch is the local champion for health and social care. Public Voice currently delivers local Healthwatch services in three London boroughs: Croydon, Haringey, and Hounslow. The Local Healthwatch Communications Manager manages and delivers engaging, relevant, accessible and informative communications and content across all our local Healthwatch services. The role will help deliver an important component of local Healthwatch’s statutory functions to a high standard, as well as amplifying the voice and reach of our Healthwatch services among their local communities and key stakeholders. 

We’re Hiring! — Office Manager and Volunteer Coordinator (Part-Time, Permanent) 

�� Location: London-based office with hybrid/remote options 
�� 21hours/week | £31,200 FTE  
�� Start Date: ASAP 
�� Application Deadline:  30/05/25

Looking for your next purposeful challenge? 

This is an exciting opportunity to work for Real - an organisation led by and for Disabled people, rooted in the social model of disability. We challenge barriers and champion equity and inclusion.

Joining Real means being part of a passionate, values-driven team that’s committed to equality, accessibility, and real change.

We’re a small but mighty team, and right now we're looking for an organised, proactive Office Manager and Volunteer Coordinator to help keep Real running smoothly and support our brilliant volunteers!  

What We’re Looking For: 

• Solid experience managing office environments and volunteers 

• Track record of providing practical administrative support to a charity (or similar) 

• Skilled communicator who can collaborate effectively with multiple teams 

• Excellent IT skills, familiar with Microsoft applications such as Outlook, Teams and Sharepoint

• Organised and proactive — able to juggle timelines, details, and people 

• Deep commitment to accessibility, inclusion, and equity 

�� Why Join Real? 

We don’t just talk about values - we live them. As a user-led charity, the lived experience of Disabled people drives everything we do. You’ll be part of a supportive, values-driven culture where your voice matters and your work creates real impact. 

Ready to apply? 

We’d love to hear from you. 

We are not able to accept CVs and cover letters. To apply, please complete and submit the attached application form by 30th May 2025. 

Need the form in a different format or require reasonable adjustments? Just ask - we are here to support you. 

About the role

We have an exciting opportunity for a part time Front of House Administrator position to join our team. This position is based in the Buildings and Guest Services Team and answers to the Director of Buildings and Guest Services. This a high profile customer facing role and you will be the first point of contact for all staff, tenants and visitors entering the premises. 

Responsibilities:

• Reception: Be the welcoming face of RCOG, greeting all visitors, contractors, and handling general enquiries. Efficiently manage switchboard calls and maintain a tidy and professional reception area.
• Administration: Provide administrative and operational support, including cross-charging information, purchase orders, and inventory maintenance. Assist in organising internal and external events and supporting the Events and Catering Contractor.
• Safety and Health: Follow risk assessments and collaborate with the security team to ensure a safe environment for all.
• Facilities Management: Oversee the Building Management System, manage the post services, and update the helpdesk for maintenance contractors. Assist with routine building checks and reactive maintenance tasks.

About you

We are looking for a motivated and proactive individual with a passion for exceptional customer service and efficient administration with:

• Experience in a direct customer-facing role
•  Confident user of MS Office Suite and familiarity with office equipment 
• Excellent verbal and written communication skills
• Exceptional organisational and time-management skills
• Good arithmetic skills and basic maintenance skills
• Ability to work under pressure and maintain confidentiality.

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Tuesday 27 May 2025

We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.

If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa. 

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Location: London and one other location TBC

Depending on the needs of the service, there is potential for limited flexible/hybrid working within this role. Arrangements will be discussed with the successful candidate

Salary: Grade 7 - £53,781 per annum

Full time - 37.5 hours per week

Contract:  Permanent

Closing date: Sunday 18th May 2025 at 11.30pm

About the role 

You will ensure we deliver high quality legal services and manage our Legal Aid Contract, with your main focus being to manage and supervise the legal teams who are advocating for clients with housing issues, as well as bringing about systemic change. You will be dealing with personnel issues, providing professional support and supervision to your team as well as carrying your own caseload of housing litigation.

Contributing to the strategic direction of Shelter legal services nationally will be an important aspect of the role too, as will taking the lead on delivering strategic change aligned to Shelter’s strategy and ensuring Legal aid contract requirements and performance targets are met.

You will be able to identify test case opportunities to address systemic bad practice and so achieve change for a greater number of people and will work closely with the Head of Legal Services, the Hub Management Team and teams within Communications, Policy and Campaigns and Business Development. As a key member of the management team, you will also get to play your part in the management of our offices, including attending management team meetings and collaborating with other teams.

About you

You will be experienced in working under a housing legal aid contract, court advocacy, carrying your own caseload as well as managing and supervising others. You will have a minimum of 4 years post qualification legal practice experience, have supervisor status and have substantial knowledge of housing and homelessness law. Independent File Reviews, time recording and good case management will also be part of the role. You are able to carry out research and policy analysis in the areas of housing, homeless and welfare law, produce reports and presentations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

The Legal Service is made up of four teams – Community Legal, National Legal, Strategic Litigation and Legal Support. The Community Legal Team are based throughout the England hubs.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please submit your CV with a supporting statement with responses to the 'About You' points 1-5 outlined in the job description of no more than 1000 words total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

CVs without an accompanying supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.