Quo Vadis Trust are looking for kind and caring individuals to join our fantastic team. We provide accommodation for around 200 adults who need support with housing. 

Job Purpose:
To provide high quality support and consistent tenancy advice for our clients, with the aim of helping them recover, move on and rebuild their lives. Quo Vadis Trust (QVT, registered charity number 1116196) is a small charity in South East London. We provide a range of supported housing in South East London to approximately one hundred and eighty adults whose mental health needs are such that they require support with accommodation and other needs. 

As a Supported Housing Officer you will be expected to manage and key work a caseload  of adults with multiple and various mental health needs such as anxiety, depression and bi-polar disorder amongst other diagnoses, varied support needs such as substance misuse issues, and in some cases a lack of trust in support services, therefore one of the challenges of this role will be to encourage your clients to effectively engage with the recovery process. You will work with your clients to carry out individual support and needs planning and create SMART goals to maximise the potential for their recovery.

You will be greeting new clients, risk assessing them and delivering an induction process to welcome them into our services. Part of this role also involves providing advice on welfare and benefits, therefore an understanding of universal credit, housing and homelessness legislation is an advantage. A critical part of this role will be helping clients to move on and successfully reintegrate back into society – our mission statement is to ‘promote recovery, maximise independence and build community’.

The full job description is available on our website.

About you:

Are you dynamic and creative? Do you think outside the box? Do you love challenges when you can see the tangible rewards?  Then we are looking for you. 

A comprehensive induction and training programme will be provided so if you think you have what it takes to succeed in this role, then what are you waiting for. You should be resilient, compassionate, approachable and proactive in your approach to helping our clients as they recover and prepare to re-join the community. The role comprises routine daily tasks, for example performing health and safety checks and liaising with your clients to establish their welfare, but there will also be unforeseen challenges to overcome and manage. A background in social care or mental health is an advantage, but more important is a patient, caring and compassionate outlook and the ability to stay calm and think on your feet. Our values are dignity, excellence, respect, integrity and kindness, and we expect our whole team to live these values in all that they do.

Benefits: A strong culture of learning and development including accredited mental health training, real opportunities for career progression, working with and learning from multi-disciplinary teams, supervision, HSF Health Plan, life insurance, Auto-Enrolment Pension (subject to the conditions of the scheme), a generous annual leave allowance and a day off for your birthday.

Our commitment to diversity: We are committed to tackling systemic inequalities by being proactive in creating opportunities for people from under-represented groups. With this in mind we welcome applications from all ethnic backgrounds, religions, gender identifications and sexual orientations, and from anyone who considers themselves to have a disability.

Are you passionate about making a lasting difference to the lives of vulnerable adults?

About the role

Housing First is an innovating approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

The Brent Housing First service aims to support hard to reach clients with complex needs; by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives. The team is currently supporting clients in the Pound Lane and across Brent.

In the role of Housing First Worker:

• You will be responsible for the day to day delivery of the service managing a small caseload of clients. 
• You will deliver ongoing and intensive support to help your clients set up their home, with the overall goal of supporting them to sustain their tenancy and achieve individual goals and aspirations. 
• Work with a person centred approach to support clients in their own homes as well as in the community.
• Build and maintain effective relationships with local partner agencies to support clients throughout their recovery.

About you:

This role will suit motivated, committed individuals who have a genuine desire to support people to transform their lives, as well as:

• Experience of working with vulnerable people; motivating and empowering complex and diverse client groups to sustain housing, health and/or work outcomes.
• Great communication skills, with the ability to network and build effective relationships with a variety people, including clients, internal colleagues and partner agencies.
• The ability to work independently and be comfortable as a lone worker, with a good knowledge of relevant protocols and safety precautions. 
• The ability to manage your own caseload with a proactive and innovative approach to your work and to work flexibly in order to provide ‘tailored support’ to meet clients individual needs and aspirations.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 3 February 2022

Interview and assessments on: 15 February 2022

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We have a very exciting opportunity for a Housing Manager within our Housing Management Team.  Main responsibilities  managing Causeway Irish Housing Association's properties and the provision of a responsive housing management service to the Association’s tenants, this will include managing rent accounts, voids and the legal process. The postholder will also undertake administrative and financial duties related to the management of the properties. It is expected that the Housing Manager will contribute to policy and other developmental work.

You will need at least one year's experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.

We will conduct interviews as we receive applications and we may close before the closing date if we find the right candidate. Interviews will be carried out by Zoom, this may be followed up face to face interview.

Only successful applicants will be contacted and CVs will not be accepted.

Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.

Full time role:
37 hours per week, Monday to Friday, 9am to 5pm

Job Purpose:

Oasis Community Housing is a growing charity, with its Central Office in Gateshead and projects in London. This post provides housing management functions to OCH supported housing projects in the London Boroughs of Croydon and Southwark in the delivery of housing management to a portfolio of supported accommodation which consist of both shared and single person accommodation. Working with colleagues in the Housing Management Team, you will ensure health and safety obligations are met, the properties are suitably decorated and furnished, repairs and maintenance is scheduled as required, rents and service charges accounts are monitored and managed effectively, and voids are filled in accordance with the organisational policies and procedures and undertake other housing related tasks as required.

The existing property portfolio consists of 9 owned and managed properties of shared and single person accommodation. The properties are located in the Borough of Southwark and Croydon and have a variety of purposes, and residents.

You will be qualified to NVQ2 or equivalent in a relevant subject and have experience as a supported housing worker and/or housing worker to including experience of health and safety, arrears management, working as part of a team, and safeguarding. An understanding of the benefits system is also required. Prior experience and oversight of a portfolio of properties and housing management responsibilities are essential for this role.

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation

Closing date for applications is Monday 7th February 2022

Please note CVs are not accepted.

Please note – we are unable to contact candidates who have not been shortlisted, if you do not hear from Oasis within six weeks of the closing date, please assume you have been unsuccessful.

To apply for this role, please use the Apply link to our website below, accessing the links to the Job Description, Guidance and our Ethos and Values.

Location: Haringey, London-Wide & Working from home
Closing date: Friday 4th February 2021 @ 12pm

We have a very exciting opportunity for a Housing Officer within our Housing Management Team. The successful candidate will provide a comprehensive housing management service to our tenants including management of arrears & voids and ordering and assessing repairs. You will also be sensitive and responsive with excellent customer service skills and able to find solutions to issues such as ASB and neighbour disputes.

You will need at least a year’s experience of housing management as well as a knowledge and understanding of the issues affecting young people in London, a commitment to equal opportunities, and the ability to contribute to the development of the organisation.

We will conduct interviews as we receive applications and we may close before the closing date if we find the right candidate. Interviews will be carried out by Zoom, this may be followed up face to face interview.

Only successful applicants will be contacted and CVs will not be accepted.

Causeway Irish Housing Association operates a 4 day working week (32 hours) and we are a London Living Wage Employer.

Recruiting for a Housing Management Officer to Join our Homelessness and Complex needs service in Westminster

GBP 23,000 per annum working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The Housing Management Officer (HMO) will be the main point of contact for the Heaney Hub cluster of properties ( Heaney Lodge, 100 & 132 Lancaster Road, 49 & 57 Cambridge Gardens) his will include all building, facilities and maintenance related issues. The Housing Management Officer will be required to monitor the maintenance function and facilities across the sites and raise any contractor performance issues to the head office based Landlord and Property Team.

The HMO will represent Look Ahead with the day-to-day communications with Royal Borough of Kensington & Chelsea with the housing management of the properties in the borough. The HMO will be responsible for all building, facilities and maintenance-related issues, and working with Royal Borough of Kensington & Chelsea to ensure a seamless transition for their homeless persons' nominations into the properties. The HMO will work with Royal Borough of Kensington & Chelsea to minimise void turnover periods following a customer moving into the properties. The HMO will seek to minimise customers' rent and service charge arrears and will also assist the customers to maximise their welfare benefits where they are eligible. The Housing Management Officer will be able to identify additional support needs that may become evident once the resident has moved in before referring or sign posting them the Heaney Hub support staff or other appropriate service.

Key Responsibilities:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Main point of contact for the service and contractors and carry out day to day management of the buildings and the facilities
- Management of all void processes - void inspections, void event monitoring, pre voids, void snagging lists
- Report maintenance issues and repairs
- Monitoring contractors performance
- Ensuring equipment is repaired, serviced, inspected and tested at the specified times - i.e. PAT Testing, 5 Year Wire Testing
- Put in processes and procedures for the management of the building & facilities
- Lead on repair issues with within the Heaney Hub under the supervision and instruction of the Contract Manager
- To liaise and communicate with customers, Look Ahead staff/departments, contractors, suppliers and external stakeholders.
- Manage the customers rent and service charge arrears, maximise the customers' welfare benefits.
- Using IT systems in day to day activities
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer
- Support and advise customers to undertake all domestic tasks wherever possible, including providing practical assistance where they have not yet developed the skill, to ensure customers enjoy a high quality of accommodation
- Report any observation relating to customers well -being and welfare to Support Workers / Contract Manager at The Heaney Hub.
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Maintain records as required at the project under the direction of the Contract Manager and Team Leaders
- Participate in team meetings / service reviews and general development of the service under the advice and supervision of the contract manager
- Undertake any other tasks or special projects as needed to be delivered at the service and at Heaney Hub.

Person Specification:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
* Approachable and open behaviour. Can work independently and also as part of a team
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.

Essential:* Competent in using computers and able to extract reports in excel
* Knowledge of void monitoring
* Knowledge of legal and statutory requirements in relation to property management
* Ability to write clear reports and letters
* Ability to respond to complaints and Leadership and performance management skills

We are excited to present an opportunity within our Central Housing Services Team, for an individual with strong leadership skills, to fill the position of Housing Services and Income Manager.

Single Homeless Project is a London-wide charity. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

As the post -holder, you will be responsible for delivering effective Housing Management support for the organisation, including line management and performance responsibility of the Housing Services Team. Key responsibilities include management of rent income collection for the organisation against key performance targets, leading on housing management legal actions, and management of a patch of semi-independent accommodation services.

To succeed, you will have experience of working with a range of tenure agreements, a good knowledge of Housing Management regulations, and processes for managing health & safety, anti-social behaviour and evictions. You will also have current knowledge of the Welfare Benefits system, as it is applied to supported housing and be able to develop best practice to maximise income.

The ability to develop excellent internal and external partnerships, analyse performance data and develop strategies that achieve continuous improvement, is also required.

We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross and some home working.  Weekly working hours is 37.5hrs, completed between 9am-5pm Mon- Fri, with the possibility of some flexibility in agreement with the Head of Property Services.

At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

Closing date: 11th February 2022 (at Midnight)

Interviews to be held: 21st February 2022*

*Candidates will need to be available, to interview on this day.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Housing Advice Worker - Housing Advice & Interventions Service

3 Vacancies

Full-time and part-time hours: 37.5 or 18.75 hours per week

We are looking to recruit highly motivated and committed individuals to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. 

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We began a new contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, you will be working in close partnership with Probation Services, to support people on probation to either sustain their current accommodation or to secure new housing as needed. 

We are seeking three individuals to join our team as Housing Advice Workers and deliver housing advice, guidance and support to these clients. Working with clients in your local designated boroughs, you will produce comprehensive and high-quality assessments on their support needs; particularly their housing, employment and financial needs and follow the most suitable pathway for them. 

We are looking for candidates who are passionate about working in this sector and with this client group and would encourage applications from those who are also at the beginning of their career path.

 To be successful, you will need to demonstrate the following either through direct experience or transferable skills:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification

• Experience of managing complex and difficult situations in relation to vulnerable client group(s). 

• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 

• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 

• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

Closing date: 9th February 2022 (at Midnight)

Interviews to be held on: 17th February 2022

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Do you have a genuine passion and felt purpose to help people? Would you say that you believe everyone deserves a second chance regardless of their past circumstances? Would you like to be part of an organisation that supports, cares and empowers these individuals?

If you have said yes to all the above, then this could be the perfect role for you!

A unique opportunity has arisen for a number of Housing Officers to join our 25-bed supported housing services, based in Romford in the London Borough of Havering to help deliver a stable and effective housing management services. The service provides specialist housing, programmes and support services in the community for rough sleepers, homeless or those at risk of homelessness and single people with complex needs.

About the role:

Housing Officers will be expected to carry out housing management tasks including health and safety inspections, arrears management, dealing with breaches of tenancy and reporting of maintenance issues, as well as providing day to day support and advice for supported housing tenancies, including advising support staff and visiting tenants.

To be successful in this role, you will have great communication and engagement skills, with the maturity to work within a framework of recovery, building confidence, self-esteem, hope and positive coping skills. You will have direct experience working in a supported housing or similar environment with strong knowledge of all aspects within housing management.

You will be required to work 37.5 hours per week, in a shift pattern including weekends, bank holidays, so you’ll need to be flexible with the hours you are able to work.

About us:

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox, SIG Investments and Pathways to Independence.

Key Responsibilities:

• Provide support and advice for supported housing tenancies, including advising support staff and visiting tenants
• Providing advice, support, and action regarding non-straightforward Housing Benefit and Welfare Benefit issues. This includes appeals and overpayments
• Regular Health & Safety inspections (incl. fire drills and inspections), and risk assessments and ensuring that health and safety and fire regulations/policies are adhered to. Respond efficiently to both urgent & routine health and safety matters and/or prioritise other urgent housing management functions as directed by the senior management team
• Ensure that all properties meet the contractual agreements with landlords and housing associations
• Regular liaison with landlords including Housing Associations
• Prepare and issue Licence Agreements/Assured Shorthold Tenancies and complete move in paperwork ensuring clients fully understand their rights and responsibilities as well as the consequences of not complying with the terms of their residence/tenure
• To arrange Move In dates for prospective residents through liaison with Support staff
• Weekly monitoring of arrears and the setting up of rent repayment plans

Experience Required:

• Proven experience of property management and delivering housing management services
• Experience working in supported housing or homelessness, mental health, substance misuse, offending or other related field
• Knowledge and understanding of the housing and support needs of homeless people, and the ability to manage complex and difficult situations
• Working knowledge of Health and Safety in an accommodation setting
• Experience of managing external contractors and the quality of their work
• Good knowledge of safeguarding and a commitment to reporting safeguarding concerns in line with company policy
• Proficient use of Microsoft Office software and IT systems
• Excellent interpersonal, communication, active listening and presentation skills, with an ability to relate to a wide range of audiences

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Are you a professional manager committed to people and property? Methodist Ministers’ Housing Society (‘MMHS’) is a long-established charity that looks after housing and housing-related needs of retired Methodist Ministers of limited means. MMHS is looking for an enthusiastic, empathetic and organised person to provide residential property expertise across its nationwide portfolio of 900+ residential properties.

Working for a charity like MMHS is rewarding at several levels. You will be based at well-equipped offices in a pleasant part of London. You will be looking after an immensely varied portfolio. You will be interacting with tenants who, even in their retirement, continue to engage with their communities and work for change in various areas of social concern.

Job summary

Maintenance & Repair Manager.

£35,000-£45,000pa (depending on experience) + generous pension and other excellent benefits.

Full-time, permanent. Part of the MMHS property team.

Office, home-based and on-site. Travel across the UK.

Job purpose

Provide a high standard, sensitive, efficient, and cost-effective maintenance and repair service to all tenants of MMHS – either direct from internal team or via outsourced contractors and agencies. 

Ensure properties are maintained to a good standard in line with MMHS standards and within overall budgetary requirements.

Ensure all contractors, suppliers and agents meet their contractual commitments assisted by benchmarking and KPIs.

Key duties/responsibilities

Conduct a hands-on operation involving not only management of resources but also analysis of data and communication of information to board level.

Manage the maintenance process of properties to ensure they are fit for purpose and compliant with legislation and health and safety standards.

Manage the competitive selection and performance of contractors, suppliers and agents to ensure value for money and accuracy of service delivery.

Person specification

Extensive experience of people management and maintenance management in a housing environment.

Detailed understanding of domestic construction techniques, building regulations, gas and electrical regulations and EPC certification.

Developed IT skills, an understanding of older people’s needs and being sympathetic to the Christian faith.

An application should comprise CV and a brief covering letter setting out why you feel you are suited to the role. Closing Date: 4 February 2022

1 x Resident SHO salary banding between £16,927 - £19,466 p.a. (depending on experience). In addition rent free accommodation is included in the package

1 x Non-resident SHO salary £21,521 - £24,749 p.a. (depending on experience)

The Finchley Charities has a proud history of over 500 years in the borough of Barnet.  We provide good quality housing for older people in the area of East Finchley with 172 homes. Though our history is long we are a future-focused charity and through our grants programme and allotments, have the resources and drive to make a real difference to the community.

The role of a Sheltered Housing Officer is varied, providing an onsite responsive housing related support service for the residents of The Finchley Charities that enables them to sustain independent living within their local community.

As part of the team you will be the first point of contact for The Finchley Charities and work proactively with residents, family members, colleagues, key partners and stakeholders to deliver effective support services. You will be managing the day to day running of the scheme, overseeing the maintenance of the buildings ensuring a high standard of cleanliness, safety and security.

You will organise and facilitate regular social / health & wellbeing events & activities and be proactive in resident and community engagement.

The role is for 35 hours per week and flexibility to provide support across all sites will be required. The successful applicant will be expected to be part of an out of hours on call rota approximately one week in five for which payment will be made to the non-resident SHO.

Successful candidates will be required to complete an enhanced DBS.

To apply, please email your, CV and a supporting statement outlining how your skills and experience meet the Person Specification, together with our Monitoring Recruitment Form. Applications without a supporting statement will not be considered.

Closing Date:  5pm on Tuesday 15th February 2022

Interviews:  Wednesday 2nd March 2022

Closing Date on Evolve website is 28 February 2022 at 23:59pm

We are looking for individuals who can work up to four ten hour shifts a week over a variety of nights. The pattern is a rotational 4 shifts on/4 shifts off.

Benefits: Competitive salary, comprehensive training, 26 days holiday per annum rising to 31 days with service, occupational sick pay, contributory group pension scheme, free life assurance and medical cash plan

About the Role

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across five London Boroughs and our staff are essential in ensuring customers receive the highest quality Service.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. Our Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is a rewarding and challenging role.

Our Night Concierge colleagues work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks and dealing with queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure and Barring Service check.

About You

You will have:

• Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.

• A positive and dynamic attitude to working at times in a challenging environment.

• Understanding of what delivering excellent customer service is

• Excellent communication skills required for shift handovers and email correspondence

• IT skills to log information on our customer database

• Ability to accurately recall and record information on incidents that occur for example medical emergencies, anti-social behaviour

• Awareness of Health and Safety to complete building safety checks and led on  fire safety

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, Merton and the Royal Borough of Kensington and Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

There are 4 questions as part of the application process and an up-to-date CV is also required. Please read the job description and person specification prior to submitting your application. We look forward to hearing from you!

Citizens Advice Camden is the leading provider of voluntary sector advice services in Camden, with over 80 years’ experience of delivering free, confidential and impartial information, advice, and casework to those most in need.

We are looking for a specialist housing adviser to join our team based at Great Ormond Street Hospital. As well as working with families you will provide support and supervision on housing matters to advice team members and to GOSH staff who also support families.

Our service is closely integrated within the Hospital and you will have honorary GOSH staff status.

You will have –

• a good knowledge of housing law, statute and case law, including Housing Act Part VI and VII and relevant case law.
• excellent negotiation and advocacy skills.
• the ability to identify and progress options for legal challenge within the limits of your role.
• the ability to work within multi-disciplinary teams which include family support officers, social workers and GOSH medical professionals.
• the ability to produce and deliver training materials to both GOSH and CAC staff.
• an understanding of the issues that GOSH families face and be able to show how your work is relevant within a health inequalities framework.

This is an exciting opportunity to join our mutually supportive Team at Great Ormond Street Hospital which supports families of children treated there on a range of social welfare issues, including benefits, debt, and housing. This service is integrated into existing GOSH family services.

To apply complete our application form and online application process via the Apply button.

Closing deadline for applications is: 10.00am on Monday, 7 February

CVs are not accepted.

Interview date: tbc

Interviews will be held on Zoom.

Start Date: As soon as possible

All candidates invited to interview will be required to provide documentary evidence of their right to work in the UK in order to comply with the statutory requirements.

The successful candidate will be required to complete the GOSH honorary status process which includes an enhanced DBS check. You will be required to maintain honorary status and meet any additional NHS or GOSH requirements during your employment in this role, including being fully Covid-19 vaccinated. This role does not require direct contact with hospital patients.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.