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Citizens Advice Westminster, Westminster (Hybrid)
£42,012 FTE
Posted 1 week ago
Daybreak FGC, Hackney (Hybrid)
£36,000 - £39,000 per year FTE
Do you have a progressive, forward-thinking perspective on social care? Ensuring highest quality work for children, young people & families?
Posted 2 days ago Apply Now
Closing tomorrow
Community Fund, Greater London (On-site)
£40,940 per year
Posted 3 weeks ago Apply Now
Closing in 3 days
The King's Trust, London (Hybrid)
£25,000 - £30,000 per year dependent on your skills, knowledge and experience
Posted 2 weeks ago
Closing tomorrow
Southwark Cathedral, London (On-site)
£50,000 per year
Southwark Cathedral is looking for an experienced safeguarding professional to become part of their community.
Posted 1 week ago
Closing tomorrow
NCVO, London (Hybrid)
£53,495 - £60,853
This is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands ensuring it runs smoothly
Posted 6 days ago
Closing in 2 days
Christian Aid, London (Hybrid)
£35,911 per year (plus London allowance if applicable)
Posted 3 weeks ago
St Mungo's, Westminster (On-site)
£41,881 - £45,380 per year
Posted 3 days ago
Statewatch, London (Hybrid)
£40,180 (£50,224 pro rata)
We’re recruiting a new Director to lead us into our 35th year defending civil liberties, human rights and democratic standards.
Posted 1 week ago Apply Now
Progressive Judaism, London (On-site)
£30,000 - £35,000 per year
Posted 1 week ago Apply Now
Closing in 4 days
Action for ME, Remote
£49,500 - £54,075 per year
Posted 3 weeks ago
Page 6 of 7
Westminster, Greater London (Hybrid) 10.59 miles
£42,012 FTE
Full-time or part-time (Flexible 4-5 days per week)
Permanent
Job description

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

  • Deliver expert advice to vulnerable clients
  • Provide technical supervision and case checking to uphold AQS standards
  • Lead training and coaching in debt-related areas
  • Consult with partners and stakeholders to enhance service delivery
  • Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Posted by
Citizens Advice Westminster View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 11 September 2025
Closing date: 30 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work