Hr operation manager jobs

Make a Real Difference Through Volunteer Management

New Role: Volunteering Development Officer (Part-Time, 20 hrs/week)
Salary: £18,481.60 (pro-rated from £34,653 FTE)
Location: Hybrid – Cheadle & home-based with travel across Greater Manchester
Hours: 20 per week (occasional evenings/weekends to cover events)
Reports to: Head of Workforce Analytics & Operations

Are you a clear, confident communicator who can engage a variety of audiences — from volunteers to internal teams — both in person and online?
 Do you enjoy motivating and inspiring others to achieve shared goals?
 Can you manage complex relationships with professionalism and positivity?
 Are you highly organised, with excellent time management and the ability to prioritise and collaborate effectively?

If so, you could be the person we’re looking for.

We’re excited to offer a brand-new opportunity for a Volunteering Development Officer to lead the way in delivering an exceptional volunteer experience across Together Trust. You’ll ensure every volunteer feels valued and supported — and that their work makes a lasting, meaningful impact for the people we support.

At Together Trust, we believe in the power of volunteering to change lives – for both our volunteers and the people we support. Together we make a difference. We develop and learn, and we support each other. Every day with us is different, but our mission remains the same: to champion the rights, needs and ambitions of the people we support – they are at the heart of everything we do. We stand by them, and we work together for change.

 What You’ll Do:

• Lead on delivering our Volunteering Strategy and action plans
• Act as the central point of contact for all volunteering across the Trust
• Design and coordinate inclusive recruitment campaigns
• Support services in developing meaningful, co-designed volunteer roles
• Drive volunteer recognition and retention initiatives
• Ensure best practice in Safer Recruitment and induction
• Analyse volunteering data to inform improvements
• Champion equity, diversity and inclusion within the volunteer workforce

  What We’re Looking For:

• A relevant qualification (NVQ Level 3 in Management or equivalent).
• Significant experience in recruiting, training, and supporting volunteers — including hard-to-fill roles.
• Strong knowledge of Safer Recruitment practices and volunteer management systems (or HR equivalents).
• A successful track record of delivering complex volunteer projects to deadlines.
• Experience working in the charity sector, with a solid understanding of volunteer leadership, recruitment, and retention challenges.
• Confidence in using data to analyse trends and improve volunteer engagement.
• Up-to-date knowledge of relevant legislation, including data protection.
• Proficiency in Microsoft Office and strong IT literacy.

 Benefits

• Annual Leave 27-day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years.
• Generous pension scheme and death in service benefit, up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
• Access to our Employee Assistance Programme for you and adults at your home.

At Together Trust, you'll join a passionate and supportive team, working in a flexible environment where you can shape meaningful volunteer experiences and make a lasting difference.

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

If you're committed to Positive, Passionate, Professional, and Supportive values, we’d love to hear from you.

Want to know more? View the full Job Description on our website and apply today!

This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.

 Applications are very welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socio-economic background. We are committed to making reasonable adjustments for disabled people. We positively encourage applications from those with lived experience. 

If there is any part of your lived experience you want to keep confidential in some way please talk to the Recruitment or HR shared service teams and we will do what we can to support you.

Job Summary

Location : Requirement to attend our sites in Basildon, Harlow and Thurrock if required and to team meetings quarterly.

Type: Remote

Salary: £48,000.00 per annum

Hours :  37.5 hours per week

Term: Permanent

Main Responsibilities:

Leadership

1. As a member of the Operational Leadership Team and wider Senior Leadership Team, work collaboratively and take collective responsibility for the strategic management and leadership of the organisation.

2. Work closely with the CEO, Treasurer and Board of Trustees to facilitate good governance and risk management.

3. Manage, maintain and develop all financial systems and control; increasing their impact and quality, and implementing best practices in financial management.

4. To supervise finance assistants and ensure that they are adhering to financial code of practices.

Financial Management

1. Lead and manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves & designated fund management and financial reporting.

2. Work with HR & Payroll Officer to manage and retain oversight of the day to day financial operations, including accounts payable, accounts receivable, banking and general ledger maintenance, including the reconciliation of petty cash, credit cards and all bank accounts on a monthly basis reviewing and approving payment runs and payroll.

3. Work with the CEO and Senior Leadership Team to prepare the annual budgets and forecasts.

4. Lead and manage the provision of regular budget monitoring and reports to budget holders.

5. Assist with the budget preparation for funding bids. Manage, monitor and keep track of any grants, funding or commissioned income, working with relevant managers to provide relevant financial information for inclusion in monitoring reports.

6. Lead and manage the provision of quarterly financial reports to the Board and advise them on financial issues as appropriate

7. Provide insightful financial analysis and reporting to inform and support organisational management, development and decision[1]making, and funding applications across the organisation.

8. Work with the CEO to prepare medium term financial forecasts for the organisation to support strategic decision-making and delivery of strategic priorities.

9. Lead on the audit process and the preparation of year end accounts to trial balance including preparation of the audit file and the closing down of the accounts on our accounting management system to ensure that the organisation is compliant with legal requirements and good practice.

10. To work closely with the CEO, Senior Leadership Team and designated Trustees to advise, review and cost the annual pay award.

11. To provide back-up and holiday cover for the processing of monthly payroll.

12. To work with and support the HR & Payroll Officer in providing payroll information and reconciling payroll monthly.

Governance and compliance

1. Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Companies House, HMRC and the Charity Commission).

2. Attend Trustee Board meetings to report on financial matters, including the identification and management of financial risk, and provide any relevant reports.

3. To support the Trustees, SLT and line managers in managing our finances carefully and within our financial means, through provision of advice, guidance, support and training.

4. To be the main point of contact with external auditors.

5. To ensure that robust financial controls are in place, underpinned by appropriate financial policies and procedures and to ensure that they are adhered to and that the organisation is protected from fraud and error.

Closing date for applications : 21st July 2025

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel.

Start date: As soon as possible (Autumn 2025)

Salary: £69,080 (F/T pro-rated for 0.6FTE to £41,808) 

Benefits: 30 days Annual holiday (18 days pro rata). Pension Scheme. Flexible working arrangements. Access to co-working budget

Hours of work: Part Time at 0.6 FTE worked flexibly around business needs at 21 hours per week

Contract type: Permanent contract

Do you want to play a vital role in supporting a charity who are reshaping the systems that support children and young people across the UK? Are you a values led finance and operations leader who thrives on both strategic thinking and hands-on problem solving? Can you help steward a high performing, mission driven organisation through its next phase of growth and impact?

Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Director of Finance and Operations to join our Senior Leadership Team.

This is a unique opportunity to lead the Lab’s operational heart; from finance and governance to people, culture, IT and compliance. You'll work closely with the CEO and leadership team to ensure our infrastructure is not only effective and efficient, but enabling of bold, systemic work across the UK. The role balances high level financial strategy and organisational leadership with routine financial reporting, oversight of day-to-day operations and actively supporting team wellbeing. It will suit someone confident operating strategically at an Executive and Board level, but who’s also comfortable rolling up their sleeves in a small, agile organisation.

We are seeking someone with significant experience in finance and operations leadership, ideally in a non-profit, consultancy or values driven setting, who is committed to equity, anti-racism, and social justice. This is a 0.6 FTE role (21 hours/week) and we welcome applications from those looking for flexible or part-time senior leadership work that makes a real difference. To support the removal of barriers to colleagues contributing fully as employees and to address equity considerations, we have a flexible working policy that trusts individuals to manage their time, working flexibly to deliver against our commitments, for example the 21 hrs can be condensed over 3 days or worked over 4-5 days.

As a team, we operate remotely across the UK with regular project-related travel. Our staff work from home or when appropriate, together in local co-working spaces, and normally, a few times a year we meet as a whole team for a few days to develop and connect. 

Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Dartington Service Design Lab is committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.

Candidates should be aware that, in line with our commitment to equity, we have made the decision not to negotiate regarding salary on appointment or progression. The evidence shows that negotiation of salary is an inherently inequitable process that marginalises women and those from racially minoritised communities. We do, however, have a transparent grade and scale structure for all those in the Lab which, based on organisational affordability and satisfactory performance in role, will result in an increase to salaries every two years up until the ceiling of that particular role’s banding. 

The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.

If this sounds like you, we’d love to hear from you. Find out more in the Candidate Briefing Pack. 

Our Charity

P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion. Our values are that we innovate in our work. We're different, creative and like to think of new solutions. We are helpful in everything that we do. We're always friendly and approachable. We are passionate about people.
We believe that what we do can make a real and lasting difference. We are determined to tackle problems that others won't. We always go the extra mile and work with dedication and commitment. We work together internally and externally to ensure the best outcomes for the people we support.

The Role 

Job Title: Service Manager 

Hours: 37.5 hours per week

Shift Pattern: Monday to Friday, 9:00am to 5:00pm

We are looking for a dedicated and experienced Service Manager to oversee our supported accommodation services for people experiencing homelessness. This is an exciting opportunity for a strong leader who is passionate about providing high-quality support to individuals with complex needs, including mental health challenges, substance misuse, and a history of offending.

As a Service Manager, you will be responsible for the day-to-day running of a Complex Needs and Emergency Accomodation provision, ensuring that people we work alongside receive person-centred, trauma-informed support in a safe and welcoming environment. You will lead and develop a team of support workers, providing guidance and motivation to ensure they can effectively support residents in working towards independence. A key part of the role will involve working in partnership with external agencies to ensure the people we support can access the services they need. You will also be responsible for monitoring performance, managing budgets, and ensuring compliance with safeguarding and regulatory standards.

We are looking for someone with experience managing homelessness or supported housing services, who has strong leadership skills and the ability to inspire and develop a team. The ideal candidate will have a deep understanding of trauma-informed and person-centred support and experience working with individuals facing homelessness, mental health challenges, and substance misuse. Strong communication skills and the ability to build partnerships with external agencies are essential, along with a sound knowledge of safeguarding, risk management, and housing-related support.

This is a rewarding role that offers the chance to make a real difference in people’s lives. We offer a supportive and inclusive work environment, ongoing training and development opportunities, and a competitive salary and benefits package. If you are a compassionate leader who is committed to supporting vulnerable individuals and driving positive change, we would love to hear from you.

What We Offer

In return we offer the chance to join an expanding, dynamic organisation, with excellent opportunities for personal and professional development. We also offer a great benefits package on completion of the probation review:

· 27 days annual leave per year, plus Bank Holidays

· Pension Scheme

· Paycare Employee Assistance Programme

· Excellent Training Opportunities

· Flexible Working Options Available

Please note P3 reserve the right to close this advert earlier than the stated closing date.

The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 have committed to achieving ‘Net Zero’ Carbon emissions by 2050. Click here to read our Carbon Reduction Plan.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm

Contract Type: Fixed term – 12 months

Annual leave: 25 days annual leave plus 8 bank holidays per annum

Salary: £45,000

Location: ICN office in Bournemouth

International Care Network is a Christian charity whose aim is to help to rebuild the lives of asylum seekers and vulnerable migrants. We are looking for a Director of Operations to oversee and optimise the day to day administrative and operational functions of the organisation to ensure the efficient and effective delivery of the charitable programmes and services. The Director of Operations will work closely with the senior leadership team (CEO and department managers) to develop and implement strategic plans, promote diversity and inclusion and drive organisational growth and impact

ICN provides benefits to staff including:

• Company pension scheme.
• A degree of flexibility with contracted hours.
• Staff welfare opportunities including socials.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

This is an important strategic role within our organisation. You will lead the Welcome to All partnership of 10 organisations which supports displaced people in Somerset. You will also provide line management for the managers of the CCS Welcome Hub provision.

You will work with the Head of Programmes, our Commissioners, community leaders, delivery partner organisations and wider stakeholders to ensure that the Welcome to All programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager, Village Agent Programme Manager and Somerset Diverse Communities Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

About the Coalition for Global Prosperity

The Coalition for Global Prosperity (CGP) brings together political, military, business and faith leaders who believe that an effective development budget, alongside an active diplomatic and defence strategy, keeps Britain at the forefront of saving lives, alleviating poverty and bringing freedom, security and prosperity to those who need it most.

At a time when the UK's role in the world is being redefined, Britain is at its best when it acts as a global leader in development as well as in defence and diplomacy. With a smart and effective aid budget, which leverages British expertise, the UK can transform lives.

CGP brings together a wide coalition of aid supporters, with backgrounds from across the military, faith, business and political communities. We organise public and private events to explore the UK's role as a global leader. We regularly host influential figures and thought leaders to speak at our events, previously we have hosted David Attenborough, Julia Gillard, Theresa May, Gordon Brown, Boris Johnson, Bill Gates and David Cameron as speakers. 

You can find out more information about the Coalition and its work on our website. 

Overview / purpose of the role

We’re looking for a Finance & Operations Officer who is interested in developing a career in bookkeeping and/or accountancy within the nonprofit sector. This is an ideal opportunity for someone with 1–2 years of experience in a finance or operations role who is looking to build on that foundation and grow their skills in a mission-driven organisation.

You don’t need to have specific qualifications in finance or accounting - what matters most is a strong interest in charity finance, excellent attention to detail, and motivation to grow professionally. You may have worked in a junior finance, administrative, or operations role, and are now ready to take on broader responsibilities and deepen your expertise.

The Finance & Operations Officer is a central resource within CGP, working with colleagues in the Operations Team, and across the organisation to provide financial and operational support to all areas of our work. They will work closely with the Head of Operations & Evaluation to process invoices, expenses and conduct weekly payment runs, ensuring that all financial policies and procedures are carefully adhered to. They will also support colleagues to follow our financial policies and processes and act as the first point of contact for any questions on these procedures. Additionally, they will provide general administrative and operational support to colleagues as outlined in the below job description. 

Reporting to: Head of Operations & Evaluation

Responsibilities

Finance

• Managing our accounts payable inbox, monitoring all incoming invoices and following up with team members on any missing information if required

• Processing and coding invoices  in Xero accounting software ahead of weekly payment runs

• Checking that correct coding and approval procedures are followed for staff expenses

• Conducting weekly payment runs via our online banking system

• Coordinating our monthly payroll processes (working with external providers)

• Working with the Head of Operations & Evaluation and Director of Finance to support the development of funding proposals

• Working with the Head of Operations & Evaluation and Director of Finance to support financial reporting on grants for external donors

• Supporting the Head of Operations & Evaluation and Director of Finance with general financial administration, record keeping and tracking budgets

• Provide training on expense and invoicing processes to new members of staff and generally acting as the first point of contact for all staff on any finance procedure questions (full training will be provided)

• Supporting the Senior Management Team (SMT) and our Director of Finance to develop the annual organisational budget and report against it quarterly

• Providing budgeting support as required for colleagues internally 

Office Management & General Operational Support

• Acting as the key point of contact between CGP & our coworking office space (organising memberships, meeting room bookings, invoices, printing credits, equipment, internal events etc.)

• Organising post, stationery supplies and managing stocks of office equipment

• Maintain/organise our filing and cloud storage systems logically and efficiently, in a data protection compliant manner.

• Ad hoc IT support as required, including online troubleshooting and logging support requests with service providers when necessary.

• General administrative support to the CEO and Head of Operations & Evaluation

Human Resources

• Support with recruitment processes within CGP, including assisting members of the team to schedule and coordinate job interviews, contact candidates and file incoming applications. 

• Working with the Head of Operations & Evaluation to organise internal events like team away days and staff team building activities.

Person specification

The right candidate will bring some prior experience in a relevant role, alongside enthusiasm for nonprofit finance and operations. They will have an aptitude for maths and finance,  excellent attention to detail and a meticulous, methodical approach to work and troubleshooting.

We are looking for someone who:

• Has 1–2 years of experience in a finance, bookkeeping, administrative, or operations role

• Is interested in building a career in nonprofit finance and is open to pursuing further financial training

• Is broadly supportive of UK Aid 

• Is an independent worker, self-starter who can take responsibility for projects through to completion

• Has excellent IT skills, proficient with MS Office programmes (particularly Excel) and Google Workspace, and the ability to learn to use new software as required (for example, Xero, Soldo and Salesforce)

• Has great people skills, and the ability to build positive working relationships with colleagues and external stakeholders

To apply

To apply, please go to our website and fill in the form. Please upload a CV and a cover letter outlining why you are interested in working for CGP. 

We review applications on a rolling basis, if interested please apply as soon as possible.

Enjoy variety and learning new things? Want to work for an organisation making a difference in our local community? Thrive in a busy environment?

Resourceful and solution-focused, you will contribute to a working environment which encourages teamwork, energy and creativity. You will use your excellent problem-solving and communication skills and be confident in taking responsibility for new tasks.

You’ll be digitally literate, numerate and happy dealing with members of the public.

The role will work cooperatively with colleagues at all levels of the organisation and closely with staff working in other back-office functions: CRM (Customer Relationship Management system– Salesforce), HR and volunteer management. A key relationship will be with our new outsourced accounting provider.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: CRM Administrator
Central London office based, possibility for some hybrid working
Hours:  14 or 17.5 hours (0.4fte or 0.5fte)
Salary: £16k to £20k pro-rata (£40k fte)

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an exceptional CRM administrator to maintain and manage our Donorfy CRM, ensuring it works seamlessly to protect our strong supporter relationships with the Centre. This is a new and exciting role sitting centrally in our HR and Operations team and you will have a flair for data analysis, an aptitude for accurate reporting and thrive in maintaining system efficiency and data integrity. The role will be pivotal in supporting our friendly fundraising team in the effective use of Donorfy. 

The Centre has to raise circa £2.5m every year to support our work with young people, children and families facing homelessness.  Our CRM and its effective use is critical to building our knowledge and insight to grow this income.  It’s a critical role that will have real impact.

Bringing your hands-on CRM experience and strong communications skills, you will have a curious mindset, proactively seeking to continually improve yourself and the role, championing a culture of data excellence, as well as taking ownership and accountability of your workload.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a basic DBS check.

Applicants must have the right to work in the UK. We are unable to sponsor visas.
 

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Salary exchange option

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Closing date for applications: Wednesday 16 July, 11.55pm
Interviews likely: w/c 21 July

If you’ve not heard from us two weeks after the closing date, please assume you have been unsuccessful on this occasion.

1. About Chance to Shine

We are Chance to Shine: a children’s charity dedicated to harnessing the power of cricket to transform the life prospects of young people in the UK.

It is our mission that all young people have the opportunity to play, learn and develop through cricket. We want them to learn a love of the game and to find a sense of belonging through the sport, developing their wider wellbeing and life skills to help fulfil their potential.

Established in 2005, we have a long-term track record of delivery in state schools and under-served communities, bringing best-in-class cricket programmes to young people aged 5 to 24 who might not otherwise have the opportunity to play. All our programmes are completely free for everyone involved, from schools and community groups to young people and their families.

2. Purpose of the Role

We are looking for a full time (37.5hrs per week) Executive and Office Assistant to support the Finance and Resources team at Chance to Shine. The Finance and Resources team provide day to day support to all departments in the charity and trading subsidiary, Chance to Shine Enterprises Ltd, around finance, office, governance, HR and general administration. The role is expected to be largely in person in our central London office.

3. Key Responsibilities

The Executive and Office Assistant’s responsibilities are in three areas:

Office Administration:

· Act as ‘front of house’ for visitors and guests and be first point of contact for telephone enquiries and ensure the office space is fully operational.

· Monitor the charity inbox and respond to general enquiries.

· Oversee and monitor the Office and Administration budget.

· Liaise with the office landlord, regarding the general office space, car-parking, meeting rooms and staff access. 

· Help manage offsite storage space.

· Administer IT support processes, first point of contact for IT support issues and managing IT supplier contracts; and administering staff IT requirements.

· Maintain up to date shared document area on sharepoint.

· Act as Health and Safety Officer responsible for all Health and Safety matters, and attend training as necessary.

Executive Support

· Support the CEO and Senior Management Team (SMT) on organising and following up internal meetings, Board meetings and company wide initiatives.

· Provide governance support to the CEO, Director of Finance and Resources and Trustees.

· Take the minutes/key actions of Board and Committee meetings.

· Support on the onboarding and induction of new Trustees.

· Maintain Trustees’ register of interest.

· Deliver ad hoc administrative support for the CEO and Finance & Resources Department.

· Ad hoc support at Chance to Shine events, such as fundraisers, media events and competitions.

HR Support

· Administrative support to the HR Manager for HR processes, including drafting letters, maintaining employee records and recruitment processes.

· Support the induction of new employees to CTS.

· Support the HR Manager with administering staff benefits, organisational training and annual appraisal process.

4. Key relationships

The job holder will liaise with:

· Director of Finance and Resources

· CEO

· Senior Management Team

· HR Manager

· Trustees

· External contractors, landlords, volunteers and suppliers

· Operations, Fundraising, Communications & Digital and Impact & Evaluation teams

5. Skills, knowledge & personal competencies

The job holder should be able to demonstrate the following:

• Excellent IT skills: knowledge and experience of using MS Office 365 and in particular Outlook and Teams
• Strong administrative skills and attention to detail
• Able to plan and prioritise and work under pressure
• Excellent written and verbal communication skills
• Understands the importance of confidentiality
• Able to work on own initiative-confident/self-starter/finisher
• An effective and enthusiastic team player
• Approachable, easy-going and helpful team member
• Willingness to learn with a can do attitude
• Enthusiasm to embrace Chance to Shine values: Inspiring, ambitious, trusted, inclusive and fun

6. Experience & qualifications

Essential:

• Minimum of one year’s experience in a high volume, fast paced administrative role in a similar sized organisation
• Experience of working in customer facing role
• Experience in working in a small team with demonstrable flexibility and adaptability to support team deliverables

Desirable:

• Experience in an office or executive support role
• Knowledge of Health and Safety regulations or a willingness to train
• Experience working in a charity
• Experience in taking meeting minutes

About the Role

We are a hardworking organisation, seeking to promote the positive contributions and achievements of young people through the grants we make and the programmes that we run.

We are looking for a dynamic, highly organised, enthusiastic and efficient person to join us to provide effective administrative and database support for the organisation and to help to ensure the smooth running of JPF’s grants programmes. The post holder will be a member of the Operations Team and will be required to work closely with colleagues across the Foundation.

Purpose of Job

To provide comprehensive administrative support to the Operations Team at the Foundation, with a focus on maintaining accurate records, coordinating administrative processes and database management, supporting financial operations, and ensuring the smooth running of the office.
This role is essential to the delivery of the Achievement Award Scheme and other JPF grants and programmes.

Main Areas of Responsibility:
The Operations and Database Administrator will be responsible for supporting the Operations Team.

The primary duties are:

1. Administrative support for JPF’s Achievement Award Scheme and other associated grant programmes
1.1 Support the Operations Officer to prepare and send Achievement Award (AA) materials to all new joiners and organise the general AA mailouts twice a year.
1.2 Manage the JPF general email accounts ensuring that all emails/correspondence are forwarded to the relevant staff member.

2. Database and information management
2.1 Maintain accurate records on JPF systems, particularly the Salesforce database.
2.2 Support the Operations Officer to run periodic data checks on the database and correct identified errors.
2.3 Generate lists and reports from Salesforce, as required, deleting those that are no longer required.
2.4 Assist the Operations Officer with other database tasks e.g. setting up and amending other grant processes in our database such as online application forms, report forms, requirements from grantees, amending email templates, setting up automations, etc.
2.5 Support Head of Operations with maintaining up-to-date organisational policies and procedures.
 

3. Finance and payment support
3.1 Process weekly payments under the guidance of the Finance and Operations Manager.
3.2 Reconcile company credit cards for senior management approval.
3.3 Ensure that bank details for organisations are correct within Salesforce.
3.4 Respond to general finance enquiries and support the Grants Officers recording returned payments accurately.

4. Programme administration
4.1 Assist in the administration of the Internship Programme, other partnerships, IGFV or Open Grants programmes as required.
4.2 Ensure accurate records of all grant applications and reports for all programmes.
4.3 Lead the coordination and distribution of partner programme materials to JPF partners ahead of the academic year.
4.4 Maintain stock control of all JPF AA materials, advising the Finance and Operations Manager when stock requires replenishment.

5. General IT and administrative duties
5.1 Liaise with JPF’s IT providers to ensure seamless IT support for staff and onboarding/offboarding processes.
5.2 Maintain sufficient office cover and manage staff attendance using the Microsoft Teams calendar.
5.3 Distribute daily post and manage general incoming communications efficiently and update contact information in Salesforce.
5.4 Maintain a tidy and well-functioning office environment, including shared spaces and meeting spaces.
5.5 Organise refreshments and ensure room set-up, including technology requirements, for meetings and events as required.
5.6 Arrange for staff photos to be updated on the staff noticeboard and JPF website.
5.7 Complete stationery orders and ensuring that supplies are maintained.
5.8 Maintain inventory of AA and LA medallions and coordinate reorders with the Events Team.
5.9 Oversee the circulation of staff birthday cards, collections and staff celebrations where required.

6. HR and onboarding support
6.1 Support recruitment administration and onboarding processes, including office set up for new staff.
6.2 Lead induction and office set up for work experience placements and other volunteers or contractors.
6.3 Maintain the JPF telephone directory, ensuring staff mobile numbers are current and accurate.
6.4 Administer DBS checks for new staff as required.
6.5 Monitor Cyber Security Training completion and report non-compliance.
6.6 Purchase the weekly supply of fruit, milk, coffee, tea and other supplies for the JPF kitchen.

7. Other Responsibilities
7.1 Attend and actively contribute to Operations and wider JPF Team meetings.
7.2 Provide telephone and email support to enquirers on JPF funding streams.
7.3 Adhere to the Foundation’s policies and procedures, including Safeguarding, Health and Safety, Data Protection, and Publicity Consent.
7.4 Provide cover for reception as required.

These duties represent the typical responsibilities associated with this position. However, flexibility is essential, and all employees may occasionally be required to undertake additional tasks as directed by the Foundation.

International Medical Corps (UK) is an international humanitarian non-governmental organisation (NGO) with its headquarters in London. IMC UK was incorporated as a company limited by guarantee in England and Wales on July 2, 2002, and registered as a charitable organisation with the Charity Commission on September 19, 2002. Activities commenced on November 1, 2002. IMC UK’s mission is to provide humanitarian assistance, healthcare and training to communities affected by disasters, conflict, and poverty, so they can return to self-reliance. The Charity is an independent affiliate of International Medical Corps, a US-registered non-profit organisation that shares the same mission, and International Medical Corps Croatia, an association registered in Croatia

JOB SUMMARY:

 To deputise for IMC UK Director of Finance and work closely with budget holders and counterparts in Split and LA to provide 'real time' support and analysis, that will assist budget holders and IMC UK in decision-making.

Manage the day to day financial activities of International Medical Corps UK with specific focus on financial management, budgeting and corporate financial planning, and ensuring that the finance team is achieving expected deliverables timely and accurately. 

MAIN TASKS AND RESPONSIBILITIES

Financial Planning

1. Active participation in drafting IMC UK annual budget for board of Trustees approval.

2. Monthly Updates of Rolling Forecast of IMC UK corporate costs. As the responsible finance officer train and regularly collaborate with Budget Managers to ensure that corporate forecasts are accurate, relevant and reliable by ensuring that; b), to confirm that:

2.1.  Staff cost projections – work in collaboration with HR team to ensure that IMC UK staff projections include  hire plans, transfer plans, allocation plans, field deployment, terminations, promotions etc.

2.2 HQ Non Labour Cost Projections – monthly review and cost projections should be updated to reflect IMC UK’s latest plans; For example, Travel budgets should be updated if no travel has taken place during the month and not likely to happen in next 2 months. Professional fees - are there valid consultancy agreements in place or is it still in the pipeline and the lag should be built into.

2.3. Provide SFD with latest IMC UK corporate expenditure position with the following details:

 - Movement on IMC UK costs vs IMC costs

 - Breakdown of fixed costs vs variable costs under IMC UK pipeline

 - New positions projected and salary costs allocations;

 - Service fee analysis by departments and seek explanations on movements from HQ teams of IMC UK affiliates;

 - Work with SFD to ensure IMC UK SMT approval on service fees is obtained;

Financial Control

3. Bookkeeping. Ensure that accounts payable, accounts receivable, bank & general ledger modules are maintained timely & accurately. Ensure that the following are available on file:

3.1. Monthly reconciliation of  payroll data,

3.2. Reconciliation of other control accounts including payroll, accruals, prepayment;

4. Internal Control & Regulations.  Ensure that all relevant procedures are maintained in relation  to a) Procurement process, b) Financial procedures & approvals, c) Sanctions checks d) HMRC Tax - Payroll, Dispensation & VAT tax issues and e) Pensions are adhered to.

4.1. Finance manager shall prepare, plan and deliver training to all relevant staff members on IMC UK's financial,  approval  and allocation processes.

4.2. Maintain an exceptions register with incidences where the proper procedures have not been observed.

5. Banking & Cash Projections. To monitor and update the Finance Director on

5.1 IMC UK banking and sanctions compliance requirements are updated and adhered to;

5.2 IMC UK Cash requirements projections are updated on a monthly basis on the last day of the month;

5.3 intercompany settlements are reviewed and undertaken on a timely manner

5.4  Summary of bank charges by IMC UK bankers are monitored  on a regular basis;

6. FOREX.

6.1.  Work with finance team to ensure that funds in other currencies are transferred into IMC UK functional currency – USD on an urgent basis. 

6.2 liaise with IMC UK bankers to offer effective solutions for transfers to sanctioned countries;

7. Payroll. 

7.1 Staff Cost projections.  Proactively work with HR, to provide input on cost implications for new hires; and update IMC UK’s financial projections systems with cost projections on all changes including  salary changes, increment implementation, benefits and deductions, vacation leaves pay, off-boarding of employees, and pension management.

7.2.  Posting monthly payroll costs to the ledgers.

7.3. Regular monthly payroll reconciliation with differences shared with SFD.

8. Pensions.  –

8.1 Effectively manage IMC UK Pensions Plan contributions in collaboration with HR. 

8.2 Ensure  appropriate and timely pensions contributions are made to pension provider. 

9. Public Donations – with collaboration with the Fundraising team, ensure accurate classifications and coding of restricted & unrestricted funds received;  For new appeals request for finance codes from IMC Finance team.

Financial Reporting

10. Monthly SMT report.  Produce by set date with analysis on income projections, expenditure projections, corporate cost breakdown, donor payments receivables, donor disallowed costs, intercompany balances and variance analysis and clarifications from relevant teams.  The following reports are reviewed to prepare the monthly reports:

• Summary pipeline report

• Shortfall Reports

• DR GR Reports

• Summary of cash inflow in IMC UK bank accounts fortnightly;

• Intercompany balance

• Services fees

11. Quarterly Management Accounts.  Produce within set timeline for board distribution following FD review. The Quarterly Management Account should be accompanied with the following details:

11.1. Valid variance analysis with input from operations and International Finance team

11.2. Detailed breakdown of unrestricted funds received and sources and updated unrestricted income projection;

11.3. Summary of key events affecting the figures reported;

12. Assets –

12.1 Regular update of IMC UK Asset list and annual update to IMC UK asset list with obsolete items;

12.2 VfM is achieved through competitive bidding process

Statutory Audit

13. Provide active support and planning in annual statutory audit undertaken on the company accounts, including:

13.1 assist with drafting of the financial statements for audit;

13.2 analysing and reconciling the underlying reports for the audit preparations;

13.3 Create audit file with back-up transaction details;

1. 13.4 Liaise with other corporate offices to provide inputs;

Perform other duties and responsibilities as assigned by manager. Please note that the duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. This job description is subject to review to ensure that it reflects the strategic direction requirements of International Medical Corps UK.

MINIMUM QUALIFICATIONS

• A recognized Accountancy qualification and/or related degree including a detailed technical knowledge of UK Financial legislation.

• Experience managing all aspects of financial statements from month end close to preparing financial statements / annual accounts and presentations for boards in a corporate headquarters environment

• Experience of working in the non-governmental sector at HQ level a plus Proven ability to lead, manage, motivate and develop a team; 

• Experience of working in a similar multi- HQ set-up an advantage.

• Ability to actively influence day to day decisions, shaping strategy and the direction of the business

• Ability to demonstrate initiative, be proactive and offer a solution-oriented approach

• Self-motivated, positive attitude, flexible and adaptable to the needs of team and organisations

• Proven track record of change management and influencing the organization

• Ability and willingness to undertake routine administrative tasks

• Ability to develop effective working relationships at all levels internally and externally

• Excellent attention to detail and ability to meet deadlines using multiple accounting software platforms

• Strong analytical skills and a commercial outlook

• Ability to prioritise work, meet deadlines and work calmly under pressure

• Accounting for payroll and pensions experience

• Ability to travel on business trip if required

Chief People Officer

We are looking for a Chief People Officer to lead the strategic development and operational delivery of the organisation’s people agenda

If you have experience of driving excellence across learning and organisational development, recruitment and shared services, employee relations, equality, diversity and inclusion… then we want to hear from you!

Join a leading charity provider of mental health services in England. Every year, the organisation supports thousands of people through its network of groups, services and helplines. The vision is for equality, fair treatment and maximum quality of life for everyone affected by mental illness. Help reach that goal by applying today.

Position: Chief People Officer

Location: London/Hybrid

Hours: Full time, flexible working available

Salary: £85,453 to £102,956 based on experience

Contract: Permanent

Closing Date: 5pm, 4 August 2025

Interviews: Interviews will be held in two stages: the first stage with our Executive Team and second stage with the Chief Executive and representatives from our Board of Trustees. Interviews will take place weeks commencing 1 and 8 September 2025.

Candidates may be asked to complete psychometric assessments as part of the recruitment process.

The Role

As the Chief People Officer, you will lead the strategic development and operational delivery of the organisation’s people agenda, with responsibility for driving excellence across learning and organisational development, recruitment and shared services, employee relations, equality, diversity and inclusion, as well as involvement and volunteering.

You will play a pivotal role in cultivating a high-performance, values-driven culture that empowers employees, fosters inclusion, and enhances engagement across all levels of the organisation, from frontline care to national campaigning. This role is a key member of that team, working alongside the Deputy Chief Executive, Chief Operating Officer, Chief Finance Officer, and Chief Business Improvement and Technology Officer.

Together, you will shape the organisation’s strategy, culture, and delivery.

If you are excited by the opportunity to lead across people and organisational development and to be part of a collaborative leadership team, then we would love to hear from you.

About You

We are looking for a Chief People Officer with the ability to shape and execute an integrated people and organisational development strategy that supports both care outcomes and social change. Someone who can demonstrate a commitment to inclusive leadership and the ability to foster an inclusive organisational culture.

You will have:

• Substantial senior leadership experience in people management, organisational development, and EDI within a care, support, health, or social impact organisation.
• Proven ability to develop and implement people strategies that enhance organisational performance and employee experience.
• Strong track record of leading EDI initiatives that promote inclusivity and diversity.
• Experience in organisational development, including change management, learning and development, and performance management.
• Demonstrated success in building and leading multidisciplinary teams across HR, EDI, and organisational development functions.
• Membership of CIPD.

About the Organisation

Work for an organisation that research shows is one of the most trusted major voluntary sector brands.  In a rapidly changing world, the charity brings together delivery of care and support services, policy influencing, and campaigning – with people living with mental illness at the heart of what they do.  The charity supports tens of thousands of people every year to get through crises, live independently and feel that they do not have to face mental illness alone. For over 50 years, the charity has campaigned for the rights of people severely affected by mental illness whilst working tirelessly to ensure that the people they support have a voice at all levels of the mental health system.

Benefits include:

• Employer funded pension
• Flexible working
• Life assurance
• Eye care vouchers
• Training opportunities
• 25 days annual leave, rising to 30 plus Bank Holidays
• Rewards, benefits and recognition platform
• Employee assistance programme
• Your birthday off
• Plus many more great benefits…

“It feels very rewarding to be part of such a meaningful organisation where everyone is valued and has the opportunity to make a difference” Current staff member

We actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

You may also have experience in areas such as People, HR, Human Resources, Personnel, Head of People, Head of HR, Head of Human Resources, Head of Personnel, Director of People, Director of HR, Director of Human Resources, P Director of personnel, People Director, HR Director, Human Resources Director, Personnel Director. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.