Hr Recruitment Officer Jobs in Home Based

Café Manager 

Full time (37 hours) 
Hornbeam Park, Harrogate, North Yorkshire 

 
The Role 

An exciting Café Manager position has opened at our Yorkshire Cancer Research Centre, which houses a fully integrated Cancer Rehabilitation Centre, Shop, Donation Centre, Office, and our first-ever Café, named Café Hornbeam. 

We are looking for an experienced Café Manager who will provide excellent customer service, prepare delicious food, and create a warm and welcoming space, inspiring their Deputy Café Manager and team of employees and volunteers to do the same. This role will be accountable for the overall management of the Café, including process and policy adherence and development, and Food Safety. 

Specifically, you will: 

• Uphold and manage café operating procedures and policies, including Food Safety, Allergens, Health and Safety and Trading Standards.

• Manage the product mix, introducing new products where appropriate and maximising profit margins.

• Identify appropriate food and drinks suppliers and build and manage supplier relationships.

• Maintain an up-to-date awareness of developments within the café/food service industry to make or recommend appropriate changes to the delivery of café services and products.

• Ensure the café is presented to the highest standards with attractive merchandising of food and drinks. 

• Effectively manage time to work alongside the team, whilst completing managerial duties.

• Plan and oversee the implementation of new menus, specials, and food and drink related offers.

• Manage the Deputy Café Manager and Café Assistants, including supporting them with their continued development, managing rotas and timesheets, providing training and providing appropriate support when needed. 

• Maximise profitability through driving sales and managing and controlling costs, stock, and margins effectively. 

• Be trained as a First Aider and Fire Marshal.

About You 

To be considered for this role, you will need: 

• Proven experience of working in a catering or hospitality role at a similar level. 

• Level 3 Food Safety & Hygiene Certification. 

• Experience in managing staff and/or volunteers including recruitment and development. 

• To be highly organised with good time management skills and the ability to prioritise your workload to meet deadlines. 

• Excellent communication and interpersonal skills with the ability to motivate yourself and others. 

• Strong leadership skills with the ability to coach, develop and nurture talent.

• To be resilient and adaptable to change. 

• To be willing to undertake an enhanced DBS check with children's barred list due to the requirement to supervise and train Cafe volunteers between the ages of 14 – 18 years old. 

About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our [Job Title], you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 20th June 2024. Please read our privacy notice before applying. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

The Young Roots Casework Service aims to improve the life chances of young refugees and asylum seekers and to support them to reach their potential by accessing their rights and entitlements.

Young Roots has a strong ethos of youth participation, believing that young refugees and asylum seekers are capable of and should be supported in advocating for their rights and making decisions.  We believe that young refugees and asylum seekers should be free from discrimination and treated equally and enjoy the full range of human rights.  The Advice & Support Caseworker will be responsible for providing intensive 1-to-1 practical and emotional support to young refugees and asylum seekers (11 to 25 years old). The caseworker will manage their own caseload and work closely with the Brent Casework Team and Hub Partners. They will support the Services Manager with monitoring and evaluation of the service.

We particularly value lived experience of the asylum system.

We are excited to recruit to a post that aims to influence the support for women who are homeless (or at risk of) at practitioner and strategic level.  We are looking for a self-motivated individual who empathises with the needs of stigmatised and vulnerable women at risk of homelessness, can bring people together for peer support and to influence for change effectively and to collate, analyse and present evidence to drive system change. 

The role consists of the following key components:

• Facilitating and support the ongoing development of the Leeds Frontline Practitioners Network for Women’s Homelessness, offering peer support, training and bringing together frontline practitioners and those in the authority responsible for strategy to hold those in authority into account
• Influencing strategy, systems and practice to prevent and/or end womens’ homelessness in partnership with key partners and women with lived experience.

You will be working closely with the management and be part of the team that support adult women who sex work and/or are sexually exploited. You will be providing healthy challenge, actively engaging with partner organisations (third sector and statutory), to highlight issues in accessing safe & stable housing.  You will systematically identify opportunities to improve responses and pathways to enable systems change, as well as sharing learning on good practice throughout in Leeds and elsewhere. 

Working at Basis means being part of a fun, dynamic and vibrant workforce; we also offer a benefits package including flexible working (for this post, home working will be considered) contributory pension (4%), free parking; significant opportunities to access training, funded external supervision and an Employee Assistance package.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

This is an exciting opportunity for a clinician experienced in child mental health to deliver our ‘Clinical Practice in Context’ module, which forms part of the curriculum for our two-year full-time MSc programme in Developmental Psychology and Clinical Practice and consists of 2.5 hours of weekly lectures/seminars throughout Term 1 (usually 10 weeks in October-December). The MSc programme has an intake of around 18-20 students per year from a range of diverse and international backgrounds. In their second year, students have an opportunity to apply their clinical skills by undertaking a placement within a child and adolescent mental health setting, while continuing to attend lectures and seminars as well as conducting a clinically based research project. The Module Lead will work alongside the wider programme team, including the Programme Director, Tutors and other Module Leads. Please view the Job Profile for more information about the programme and module.

The successful candidate will have significant clinical experience working in child and adolescent mental health settings and experience of teaching/training adults. The ability to work flexibly and autonomously is essential to successfully deliver the module. We are seeking someone with a commitment to fostering a positive and inclusive learning environment for students in order to deliver high quality teaching.

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Teaching is in person at our London site (4-8 Rodney Street, London N1 9JH) on Fridays during Term 1 (October-December). Flexible/home working is possible for other duties such as planning and marking.

Contract duration

Permanent.

Closing date for applications

Midday (12pm) on Monday 17 June 2024.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 20 June 2024.  During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held remotely on Wednesday 26 June or Monday 1 July 2024.

How to apply

Please visit Anna Freud's Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.

Director of Operations, Resilient Water Accelerator - WaterAid

Contract: Permanent, Full time, 35 hours per week

Salary: £70,800 - £79,650 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.

About WaterAid:
Want to use your skills to play a vital role in improving water security and climate resilience for those on the front line of climate change, making water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as the Director of Operations for the Resilient Water Accelerator and help to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team: The Director of Operations will play an integral leadership role in the Resilient Water Accelerator team. They will lead work to establish and deliver processes, governance, funding and operations for the Resilient Water Accelerator (RWA), and to oversee its development from a start-up being incubated within WaterAid to an independent, high-performing organisation. They will report directly into the RWA's CEO, shaping and delivering the future RWA as we evolve and grow to become an established, independent, successful organisation.

About the Role:
As our Director of Operations you will play an integral role in shaping and building this new initiative, creating its governance and processes, supporting its transition from start-up to implementation and in putting it on the path to independence. The RWA currently has 11 staff, based in 6 countries, and we have plans to build the team to around 18-20 over the next couple of years, to extend our delivery from 2 countries (currently Nigeria and Bangladesh) to 6, and to secure additional financing to complement the investment we have secured from the UK Government.

This is an exciting time to join the RWA as we move from our early inception phase to implementation and delivery. We are looking for someone who wants to help us shape and build the RWA in this next phase of work. In this role, you will create and lead the business operations for the team, making sure the RWA is able to deliver its full potential.

The role will include the following responsibilities:

• Business planning: lead work on annual business planning and the development of a 5 year plan, bringing in others in the team and externally to support this work and ensure buy-in. The plan will need to show how the RWA is delivering on funders' objectives as well as demonstrating how the RWA will work with new partners and expand and consolidate its operations, funding and impacts.
• Financial oversight: manage financial activities to ensure the strong performance of the RWA, including regular financial reporting, budgeting and forecasting. The Director will manage the organisation's grant awards, reporting, accounts/audits and contracts with partner organisations, including procurement. They will support the CEO and others on fundraising, and will advise teams (including those in country) on budget availability to inform activities. They will need to work with WaterAid teams on all of these areas, and ensure compliance with WaterAid policies.
• Transition to independence: work with the CEO on plans for the RWA's independence from WaterAid, setting out and analysing options and making recommendations on structure, policies, governance, financing and timing, and overseeing the smooth transition from incubation within WaterAid to RWA being an independent not-for-profit organisation. The Director will need to consider legal, financial, governance, reputational, HR and other elements, seeking relevant external advice to ensure that the transition works for both the RWA and WaterAid. They will also advise on the creation of a Board and Advisory panel, and other relevant structures and relationships.
• Programme and project management: build out programme and project management for the RWA at both a global and country level, including internal reporting, updates and management of team's resources, and risks. Provide frameworks for effective decision-making and information management - including stakeholder databases; monitoring, evaluation and learning (MEL); and knowledge management.
• Operational delivery: the Director will oversee the day-to-day internal operational activity of the RWA, and will need to deputise for the CEO in internal and external meetings. This will include shaping engagement with the current Steering Committee, setting team meeting agendas and preparing papers; overseeing recruitment; ensuring reporting to partners is delivered to time and quality; keeping track of contracts; overseeing due diligence; and working with Legal teams on core documentation such as contracts, NDAs and MOUs.

About You:

• At least 10 years' experience of designing and implementing appropriate organisational and operational governance structures, ideally including some time working for a small organisation, start-up or not-for-profit.
• Financial literacy, with experience of financial management in an organisation, preferably in a not-for-profit environment.
• Strong relationship management skills with a range of NGO, government and private sector partners.
• Experience of working with geographically dispersed teams.
• An organised and structured approach to work, managing deadlines and competing priorities.
• Strong communications skills with experience of preparing and presenting clear and timely information to internal and external stakeholders, and of assessing options and making recommendations.
• Able to work on own initiative, providing proactive advice and recommendations; comfortable operating with a degree of uncertainty and change.
• Ideally experience of setting up a new organisation, creating fit-for-purpose policies and helping teams to operate these.
• Ideally an interest and/or experience in development, sustainability and climate change.

Closing date: Applications will close at 23:59 on Sunday, 30th June 2024. Availability for an interview is required for the week commencing 15th July 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We are one of the largest student-led organisations in the UK and a charity with over 50,000 members, 300 staff and an annual turnover of more than £12m.

It's an exciting time our growing organisation as we implement our new Student Life Strategy. In 2023 we received a multi-million-pound investment to enhance student life at UCL. The financial backing from our parent university is recognition of the transformative effect that extra and co-curricular experiences have on students at UCL – helping them develop skills, build networks, reduce loneliness and isolation, grow in confidence, and make the most of their time at a world leading institution.

We are looking for a Sports Development Manager who will be responsible for developing and supporting TeamUCL (a sporting community of 75 student sports clubs) and managing the Sports Development team at the Students' Union. 

Do you have a good understanding of the UK sport and Higher Education sport sectors? Do you have experience working within in a sports development setting? If so, we would love to hear from you!

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Fundraising and Engagement Manager
Post no: 597
Office base: HQ, Flitwick
Area covered: Bedfordshire, Luton and Milton Keynes
Contract type: Permanent
Salary: £35,020 per annum
Hours: 37.0 hours per week, Monday to Friday

About the Role

This role is an exciting opportunity to work for Mind BLMK as part of the Fundraising & Engagement Team.

The Fundraising and Engagement Manager will lead the development and successful rollout of Mind BLMK’s Fundraising and Engagement strategy, annual plans, generation income and key project work which aim to deliver significant net income growth and increase awareness by maximising local support.

The successful applicant will ensure the Fundraising and Engagement strategy meets the needs of supporters, including those affected by mental health issues, as appropriate.

Key Duties

• Be the leading authority on Fundraising and Engagement activity at Mind BLMK, devising the strategies as well as developing and delivering the annual operational plan.
• Maintain a strong strategic vision of Fundraising and Engagement activity at Mind BLMK and ensure developments are in line with the wider organisation strategies. Support colleagues to embrace change for long-term benefit.
• Ensure the Fundraising and Engagement strategy meets the needs of supporters, including those affected by mental health issues, as appropriate.
• Maintain an effective workforce for the department in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of the Fundraising and Engagement support role).
• Manage and develop the risk analysis of Fundraising income to provide up-to-date financial forecasts to Line Manager / CEO and Board as required.
• Take a leadership role within the organisation to promote collaborative working with colleagues to deliver on Fundraising and communication potential.
• Provide expert advice on fundraising to wider Mind BLMK colleagues, volunteers and supporters on Fundraising theory and operational delivery, as required.
• Source and nurture local major donors, building and maintaining the relationships to deliver on Fundraising targets.
• Contribute to local trust and grant applications, working collaboratively with colleagues and following agreed systems and processes.
• Deliver successful portfolio of local events which meet or exceed agreed participant numbers, average raised per participant and overall return on investment.
• Provide exceptional stewardship to current supporters to ensure that income and opportunities are maximised in accordance with Fundraising processes.
• Hold responsibility for the implementation of Mind branding guidelines and specifications across the organisation, reviewing, monitoring and advising as necessary to ensure corporate identity is maintained in line with Mind BLMK policies and procedures.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on 20th June 2024
Interview date: 2nd July 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

The role involves being the first point of contact for a wide range of enquirers and supporters, assisting with the implementation of a regular giving strategy and supporting donor communications and retention.  Day to day task will include ensuring accurate records on the Development database, supporting the work of Alumni with a range of events and promoting the work of the Development Office with the use of social media.

The ideal candidate will be a confident communicator with excellent interpersonal skills in order to effectively nurture relationships with a range of external contacts.   

This post is a varied and busy role and will require someone who is highly organised, has proven ICT skills ideally with some knowledge of CRM systems, and is willing to deal with a variety of tasks with a ‘can do’ and flexible approach to work.  Previous experience of working in fundraising ideally within the education or charity sector would be an advantage.

Salary: Competitive salary discussed at interview.

Hours: 8.30 to 4.30 Monday to Friday on an all year contract.

Annual leave: 5.6 weeks per year including Bank Holidays

This role is fixed term for one year in the first instance.

Closing date: Applications should arrive no later than 9.00 a.m. on Monday 17th June 2024.  Interviews are planned for week commencing 24th June 2024.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Purpose:

You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. This role will set the foundations for Women in Prison’s ambitious fundraising plans leading on securing gifts from trusts and foundations and ensuring that all secured grants are well managed and effectively reported on. The post holder will identify new funding opportunities and ensure these are assessed and responded to in collaboration with staff across the organisation.

Key Responsibility Areas:

1. Develop a trusts and foundations strategy for Women in Prison and ensure its implementation
2. Fundraising research, proposal writing and income generation
3. Donor reporting and administration
4. Build positive relationships with funders

We are looking for an enthusiastic, proactive and organised Administrator to join us at The Royal College of Radiologists (RCR) as the Membership Operations Administrator.

This is an exciting and stimulating opportunity for a talented Administrator who is keen to develop their skills and customer service experience to make a positive impact on our members. In this role you will have responsibility for completing administration activities, work within service level agreements to respond to queries and complete membership processes. You will be efficient, responding promptly to data requests and deliver strong data integrity for membership.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space this could be the role for you.

What you will do:

• Deliver exceptional customer service with every interaction, to ensure every member or potential member receives a positive experience.
• Respond to member queries and complete key membership administration processes throughout the membership lifecycle.
• Provide support to ensure relevant documentation on membership processes are current and user friendly.
• Through continuous review and collaboration across the RCR, implement developments that improve efficiency or member experience.
•  Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members.
• Work with the Membership Events Coordinator to deliver outstanding membership engagement events and assistance with administration.

What you need:

• Experience of managing administration processes efficiently.
• Demonstrable experience of providing exceptional customer service.
• Experience of using and maintaining a database or equivalent to store and retrieve data.
• A quick learner, able to adapt existing knowledge and experience, to tackle new queries as they arise.
• Ability to prioritise and anticipate competing demands.
•  Good working knowledge of Microsoft packages.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

If you’d like to grow in this challenging and exciting Membership Operations Administrator position, as well as work with a charity that focusses on supporting doctors who deliver medical imaging and cancer care, please find out more about the role, the RCR and instructions on how to apply in the candidate pack.

The role would suit an experienced finance manager who is able to work both strategically and operationally and enjoys working with colleagues across a multi-disciplinary team. 

This Finance Manager willlead on all aspects of financial planning, management and reporting at RICE, support the processing of all day-to-day financial transactions, and ensure that the finance function is carried out effectively and efficiently. The successful candidate will have experience of working in a medium sized organisation (c.£1m turnover) and will have both a strategic and operational ‘hands on’ approach.

Content Warning: We want to ensure that all candidates for this role are aware of potential triggers associated with the responsibilities of this position before they apply. Working in the Advice Service, you may encounter situations or discussions that could evoke strong emotional responses or discomfort for certain individuals.

As a Service, we often work with students facing complex and challenging circumstances and who may be in crisis. Students contact the Advice Service for support with a range of personal difficulties such as mental ill health, sexual violence, domestic abuse and financial hardship.

The job description below and the attached PDF will detail some of the topics that you may encounter. If you have any concerns or questions regarding the nature of this role and its potential triggers, please don't hesitate to reach out for clarification. The hiring manager and people team contacts are at the bottom of this page. There is support is available during the role for when difficult or sensitive topics may impact you.

Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.

Our staff team is led by our senior leadership team who are instrumental in driving our strategy at UMSU. It’s made up of our CEO, COO, 3 Directors and 2 Associate Directors. We are governed by our trustees and Exec Officers, you can find out more about that here. All our permanent, full-time roles are graded (Grade A-E) which means that there is a clear path to your development and progression whilst at UMSU.

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. Our values are

• We put students at the heart of what we do 
• We provide a ‘great experience’ service
• We believe in improvement and progression
• We are a community
• We are open and transparent
• We are inclusive

You can find more detailed explanations of our values on our website.

About the role

Do you work in an information, advice, guidance, or a support setting? Are you passionate about welfare rights and supporting students? Do you love developing and coaching people. We’re looking for an Advice Service Manager to lead on the day to day management of our Advice Service and grow and develop our Advisors.

The Students’ Union Advice Service supports a student population of 50000 with case numbers averaging over 3000 per year. We’re here to empower students to exercise their rights and options if they encounter problems during their time at university. We offer one-to-one advice on academic issues, housing, money and student finance issues and student life.

We’re currently going through a service transformation, and we want to lay the foundations for a thriving and sustainable Advice Service, able to meet growing demand and complexity of cases. We’re embedding a new staffing structure, and we’re looking for an Advice Service Manager who can support our staff to transition into the more senior roles available. You’ll lead on staff training and development so that we achieve our transformation plan.

As well as management, you’ll be taking on your own cases. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations and policies and you’re passionate about helping people to understand their rights and challenge poor practice. As Advice Service Manager, you’ll also be using your expertise in this field to coach your team on managing their own caseload and delivering high quality advice. You’ll contribute to building strong relationships with our stakeholders. This role will really suit you enjoy speaking to people and networking. We want someone who can build positive working relationships for access to collaborative working and new opportunities for the Service.

You’ll be joining a supportive team and have access to regular one to ones as well as external restorative supervision. We are looking for someone who has experience of advice giving but you aren’t expected to come with knowledge of all our areas. Training will be given. We’ll want to hear about the knowledge and skills you have from previous roles and how you can bring the skills you’ve developed and apply them to this opportunity.

If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.

Salary: £30,450 - £33,600 (a cost of living award will be added from August)

Contract: Permanent

Hours: Full-Time (35 hours per week)

Location: This is a hybrid role with some opportunity for home working dependent on Service need. There is normally a requirement for office-based working at least 3 days per week to ensure Service needs are met. This can increase during busy periods, to cover short staffing and is subject to change dependent on business need.

Please read the full job description and person specification before applying, as well as our guide to recruitment. These are attached on our role on our website.

Our Staff Benefits

You'll get access to our great staff benefits;

• 30 days of annual leave + bank holidays + Christmas close
• Training and development opportunities, including access to our eLearning platform
• Flexible working and hybrid working opportunities
• Free NUS 1-year student card
• Free Manchester Academy gig tickets
• Contribution to eyecare such as glasses and contact lenses (for roles where you are using a computer screen)
• Access to our employee assistance programme, including 6 free counselling sessions
• 25% discount in our onsite bar and café - 532 Bar & Kitchen and Corridor Coffee
• Access to our cosy staff Community Space which has free breakfast and lunch for you whilst you are in the office
• Cheap on-site parking

Recruitment Guide

We have a guide that explains our full recruitment process. We recommend reading through this before beginning an application.

If you are invited to interview with us, we will share our interview questions in advance so you can prepare your responses. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as prepared as possible.

Inclusivity and Accessibility

We are committed to equality of opportunity, and we work hard to ensure we appoint based on merit.

We particularly encourage applications from Disabled or Black, Black British, Black Welsh, Caribbean or African candidates as these groups are currently underrepresented in our staff team.

If you have any accessibility requirements or require adjustments to support you to apply to work with us, please get in touch. We can offer reasonable adjustments at all stages of our recruitment process.

Recruitment Timeline

Applications opened: 24th May 2024

Applications close: 17th June 2024

Interviews: 10th July 2024

Role Commencing: August 2024

This is a critical senior role in the organisation, reporting to the CEO. The role is responsible for managing the organisation’s programmes across 3 locations in Sub Saharan Africa and South East Asia, managing 10 personnel. The position provides leadership on community-led investigations and evidence gathering and works closely with the Senior Management Team (SMT) on critical areas including fundraising and strategic development.   

The priority for this role is the safe and high quality performance of projects. The balance between ‘doing’ and ‘managing’ in this role varies depending on available resources for each project, and the ability to create competent teams to delegate to.
 

Location: UK, France or Thailand preferred. Remote applicants considered.

Package: Pay is dependent on location.  The UK salary of £62,000 plus pension contribution will be converted using ICSC scales. All locations receive 28 days annual leave, counselling support and annual wellbeing days.
 

MAIN RESPONSIBILITIES

• The development and implementation of strategy and annual plans for the organisation’s direct programming, and its alignment with organisational strategy.
• Responsible for the relevant team’s human resources, staff welfare, safety and security, and risk management. 
• The safety and quality of operational practices including data collection on the ground, secure data storage and transfer and proper financial management of the project including procurement practices.
• Responsible for the relevant team’s financial and spending strategy and financial management.
• Ensuring all aspects of the role’s work advances diversity, equality and inclusion.
• Actively contributing networking, ideas and concept note drafting to the Fundraising Team, with a particular focus on building the project funding and teams that will enable this role to grow and evolve.
• Be a member of the Strategic Planning Team and other strategic conversations with SMT and the Management Team, bringing ideas and challenge to move the organisation forward.
• Coordinate closely with the Senior Director – Innovation where areas of work and organisational improvement projects overlap.

Programmes

• Design and oversee the relevant operations and project workplans, ensuring projects are delivered safely and to a high degree of quality.
• Oversight of project’s design, objectives and goals and their budget.
• Cultivate a management culture that is performance-based, supportive and collegial.
• Provide ongoing support and mentoring to direct reports, including through the annual performance review process. 
• Work with project teams to jointly identify and make available learning and development opportunities for them and their teams. 
• Administrative oversight for projects and their staff, including the review of expenses, annual leave, salary/benefits etc.
• Represent the organisation in relevant areas in relation to programmatic partners such as media, lawyers, diplomats, NGOs and civil society as well as to donors and governments.
• Assist in developing our methodology for investigation and monitoring within projects, including working closely with the Senior Director – Strategy to ensure alignment with the Impact Strategy.

Security and Compliance

• Ensure compliance with organisational policies, safety and security policies and processes.
• Ensure effective risk management for staff and researchers, following organisational policies.

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SKILLS, EXPERIENCE AND CHARACTERISTICS

Essential

• Professional writing and speaking in either English or French, with at least effective operational efficiency in the other language (B2 or above).
• Experience managing teams or individuals across multiple international locations.
• An understanding of risk management methodologies and experience applying them.
• An understanding of human rights and a strong belief in their indivisibility and interdependence.
• Excellent project management skills, with the ability to plan, organize, and prioritize tasks effectively to meet deadlines and deliver high-quality results.
• Excellent stakeholder management skills, including experience working collaboratively with multi-disciplinary teams and building relationships with stakeholders at all levels.
• Strong communication and interpersonal skills, with the ability to communicate complex concepts clearly and effectively to diverse audiences.
• Flexibility and adaptability to work in a fast-paced and dynamic environment, with the ability to respond to changing priorities and requirements.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.

Preferred

• Experience with human rights research, investigations or legal cases.
• Experience with filming or documentary making.
• Strong technology / IT skills and/or aptitude.
• Experience with fundraising or confidence in public speaking and presenting.
   

APPLICATION PROCESS & TIMELINE

• Please apply via our Website: submit your CV (maximum two pages) and a Cover Letter (maximum 400 words) describing your suitability for this position.
• Applications will close on 10 July.
• Initial interviews will be conducted remotely.
• Second round interviews may be conducted in-person depending on applicants’ location. Requesting an online interview will not be detrimental to your application.
• We intend to complete the recruitment process by mid-August.

We Are Survivors are looking for a Service Manager to come and join its Community Services Team to cover Maternity Leave.

The organisation has an ambitious strategy to ensure that #NoMaleSurvivorsIsLeftBehind and is looking for a special member of staff to help us achieve this, on a temporary basis to cover Maternity Leave.

You will help us to provide key services across Greater Manchester. The Community Team is made of therapists and Community Development Workers to support men and boys to access the services they need.

In return for your time, experience, and commitment to the organisation, you will receive.

• A competitive salary.
• Annual leave package with incremental rises plus bank holidays.
• Company sick pay.
• Birthday annual leave.
• Monthly clinical supervision.
• Pension contribution.
• A range of discount and benefit programmes.