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We are looking for a Supporter Experience Officer to deliver an exceptional experience to all supporters across the organisation, by implementing a diverse range of personalised communication journeys across a range of channels and audiences to retain support and increase engagement with Battersea.
The ideal candidate will:
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: Tuesday 15th September 2026, 11.59pm
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First round (Online, via MS Teams) - Thursday 24th and Friday 25th September 2026
Second round (In person) - Week commencing 5th October 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).
About the Role
We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.
As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.
Key Responsibilities
Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.
Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.
Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.
Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.
Reporting: Compile impact and activity reports for internal management, trustees, and funders.
What We Are Looking For
Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.
At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.
Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.
Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.
Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.
Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.
Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.
If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!
Key responsibilities of the role include but not limited to:
Essential Experience, Skills and Attributes:
Desirable Experience, Skills and Attributes:
The application deadline is 5 pm on Sunday, 27 September, when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.



The client requests no contact from agencies or media sales.
Prospectus is pleased to be collaborating with a UK charity founded by families who lost loved ones to gambling-related suicide to recruit for a Head of Operations to join them on permanent contract to start ASAP. The charity operates as a fully remote working organisation however there will be some UK travel
As Head of Operations you will help shape and deliver organisational strategy, embed values and lived experience-led approach, and ensure the organisation remains responsive to emerging opportunities and challenges. The role includes working closely with and supporting wider Heads of Service, coordination between cross team working, and accountability for organisational infrastructure delivery. The postholder will ensure robust compliance and operational systems are in place to support effective delivery across the charity alongside supporting sound HR practice. As a key member of the senior leadership team, you will also be accountable for cross-organisational projects to deliver systems improvements.
The successful candidate will bring significant experience of managing an operations function within a UK charity or not-for-profit organisation and will have experience of supporting an organisation through growth and change. You will bring excellent people management and relationship building skills, with the ability to influence and build consensus across teams and at senior level. You will have significant experience of embedding new processes and systems to support an efficient and effective organisation. In addition you will have a strong empathy for the mission and have a drive and determination to build core organisational strength.
For details on how to apply please click through to the job link on the Prospectus website. If you have any further questions or would like to know more about this opportunity please contact Steven Fraser from Prospectus.
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced operational leader looking for the opportunity to help shape the future of a growing, ambitious and values-led charity?
Project 21 is looking for its first Chief Operating Officer to join us at an exciting point in our development, strengthening the organisation behind our services and helping us achieve even more for people with Down’s Syndrome and their families.
Project 21 is a growing charity providing opportunities, support and experiences for people with Down’s Syndrome across Suffolk, Essex and Cambridgeshire. Our work includes community-based learning, performing arts, residential trips, employment opportunities and family support, all underpinned by our belief that people with Down’s Syndrome should have every opportunity to belong, believe and achieve.
As Project 21 continues to grow, we are looking for an exceptional Chief Operating Officer (COO) to work alongside our CEO & Founder and provide strategic and operational leadership across the organisation.
This is a newly created role and a genuine opportunity to help shape the next chapter of Project 21.
The COO will lead our day-to-day organisational operations, providing oversight across people, services, finance, systems, governance, compliance and organisational development. You will lead and support our Senior Leadership Team, strengthen systems and processes, develop leadership capability and ensure our growing organisation remains safe, effective, sustainable and true to its values.
Crucially, the role will create greater capacity for our CEO to focus on Project 21’s long-term future, including strategic partnerships, fundraising and our ambitious Big Build vision.
We are looking for someone who combines strong operational and organisational leadership with excellent people skills. You will be comfortable moving between strategy and delivery, developing senior leaders, making decisions, improving systems and bringing clarity to a busy and evolving organisation.
You do not necessarily need to have been a COO before. We are interested in experienced senior leaders who can demonstrate the skills, judgement and leadership capability required to step into an organisation-wide role. Experience within charities, social care, SEND, education or another people-focused organisation would be particularly valuable.
This is an office-based leadership role at our Clubhouse in Suffolk, reflecting the importance we place on visible, accessible leadership and being connected to our members, families and colleagues. The role will also involve travel across Project 21 locations and to external meetings.
What we’re looking for
We’d particularly love to hear from someone who:
Above all, we are looking for someone who understands that strong operations are ultimately about people. Someone who can bring structure without unnecessary bureaucracy, accountability without losing warmth, and professional leadership while protecting the culture that makes Project 21 special.
Salary: £55,000–£60,000 per annum
Hours: 40 hours per week Mon-Fri, with occasional Saturday on-call hours
Location: Project 21 Clubhouse, Brightwell Barns, Suffolk
If you are excited by the opportunity to play a significant role in the future of an ambitious charity and help us build the organisational foundations for our next stage of growth, we would love to hear from you.
Application instructions
Please submit your CV alongside a supporting statement outlining why you are interested in joining Project 21 and how your experience and leadership approach align with the requirements of the Chief Operating Officer role.
We are particularly interested in hearing about your experience of leading people, strengthening operations, supporting organisational growth and managing change.
Your supporting statement should be no more than two pages.
Shortlisted candidates will be invited to a first stage interview at the Project 21 Clubhouse. Further information about the selection process will be provided to shortlisted applicants.
As the role involves regular travel, applicants must be able to drive.
Project 21 exists to empower people with Down’s Syndrome to live full, meaningful and connected lives.
The client requests no contact from agencies or media sales.
About Chain of Hope
Chain of Hope is an international children’s medical charity providing life-saving cardiac care to children in developing countries. Through a combination of overseas missions, training and patient transfers, we work to ensure that children with heart disease have access to treatment regardless of where they are born.
Office Manager
Chain of Hope’s Office Manager will have overall responsibility for Office Management, IT and will provide HR support . Working closely with the Director of Finance and Operational Systems they will demonstrate strong organisational and problem-solving skills, maintain efficient office operations, manage technology resources effectively, provide excellent support to staff, and ensure the workplace remains tidy, productive, and well-organised.
Personal Attributes & Skills:
Key Responsibilities:
Office Management:
HR/Governance:
How to apply:
To apply, please send your CV and cover letter.
Closing date: Friday 18th September 2026.
To provide excellent cardiac treatment of children and young people with heart disease.

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Do you want to help shape the future of homelessness services while working for a leading charity?
This post is offered as a 12 month fixed term contract, or secondment for internal candidates.
We are offering an exciting opportunity for an experienced and dynamic Service Development Manager to lead transformational change and support the successful mobilisation, delivery, and continuous improvement of our pan-London specialist rough sleeping services, including migrant support services.
Working closely with the Head of Specialist Rough Sleeping Services, you will play a key role in establishing and developing three Greater London Authority (GLA) contracts: London Navigators, MAPS, and the Crisis Prevention and Response Service (CPRS).
Working as Service Development Manager you will support services through periods of growth and transition, helping to ensure operational readiness, embed new ways of working, and deliver against contractual objectives. Key responsibilities will include:
Where you’ll be working
In this post you will be required to travel across the region to visit services, teams and partners. There will be opportunities for home working up to 3 days per week dependent on the needs of the region.
What we’re looking for
This role is a great fit if you enjoy leading change, improving services, and helping teams deliver the best possible support for people experiencing homelessness and rough sleeping.
You'll thrive in a complex environment, be organised, practical, and comfortable managing several priorities at once . You can build positive working relationships, bring people together around shared goals, and turn ideas into action.
Whether working independently or alongside others, you'll be motivated to make services work better and improving outcomes for the people we support.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 22 September 2026
Interview and assessments on: week commencing 28 September 2026
What we offer
Why Join Us?
This is an opportunity to influence the future direction of homelessness services across London, lead meaningful transformation, and work alongside passionate colleagues and partners to improve outcomes for people experiencing rough sleeping and homelessness.
You'll play a central role in ensuring services are mobilised effectively, deliver measurable impact, and continue to evolve in response to the needs of the communities we serve.
Are you organised, analytical and motivated by making systems and processes work better for people? MSF UK is looking for an Association Membership and Systems Officer to support a 12-month programme of improvements to the way we manage Association membership data, processes and systems. Working with colleagues across the Association Team, Governance, HR, IT and Data Protection, you will gather feedback, document needs, improve data quality, support reporting and help implement practical changes that strengthen association engagement.
Hours: 37.5 hours per week, Mon-Fri
Duration: Fixed Term Contract, 12 months
Location: London - hybrid, 2 days per week in office (including Wednesdays)
Salary: £36,437.07- £44,534.19 per annum| Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose
The primary role of the Association Membership and Systems Officer is to coordinate and implement a programme of work to improve the recruitment, onboarding, and member management processes of current and prospective MSF UK Association members. Working under the strategic direction of the Head of Governance and Association and the Association Team Lead, this role will help strengthen the processes, data and systems that support MSFers to join, participate and remain connected to the MSF UK Association.
The client requests no contact from agencies or media sales.
As an Organisational Change & Development Consultant, you'll play a key role in delivering people, culture, talent, organisational design and development projects that support the British Heart Foundation's People Power. Working within the Talent &
Organisational Development team, you'll partner with change specialists, learning technologists and learning and development professionals to drive meaningful organisational change.
Reporting to the Head of Organisational Change, you'll provide project and consultancy support across the Organisational Change and Talent & Leadership teams. You'll work collaboratively with stakeholders to identify challenges, develop evidence-based solutions and deliver initiatives that support organisational priorities.
You'll lead projects and workstreams, develop change, communication and training plans, support organisational design activity and use research, insight and stakeholder feedback to drive successful outcomes. You'll also contribute to business reporting, project evaluations and wider Talent & Organisational Development programmes and events.
About You
As our ideal candidate, you'll have:
A qualification in HR, Learning, Organisational Development or Organisational Change would be advantageous, as would knowledge of organisational design principles and processes.
If you're passionate about helping organisations navigate change and delivering initiatives that create positive people and organisational outcomes, we'd love to hear from you.
Working arrangements
This is a project-specific fixed-term contract for 9-12 months, created to deliver the change and communications for our strategic programme to transform BHF into a skills-powered organisation.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Belonging at BHF
By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Benefits and development
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process may take place in-person or virtually via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Join Our Leadership Team: Head of Service Delivery, Quality and Standards
Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 42,000- 45,000 based on experience
Contract: Permanent
Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?
At Age UK Sheffield, we’re not just a service provider—we’re an organisation that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery, Quality and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.
About the Role
This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development and strategic leadership of a diverse portfolio of services, including:
· Independent Living Coordination
· Hospital Discharge
· Dementia Support
· Information & Advice
· Paid-for Home Support Services
You will provide leadership to managers and teams working across multiple locations and community settings, ensuring services are safe, effective, person-centred and financially sustainable. You will lead on safeguarding, health and safety, quality assurance and continuous improvement, helping us maintain high standards and achieve excellent outcomes for older people.
About You
You will be an experienced senior leader with a background in social care, health or the voluntary sector. You will have a proven track record of managing multiple services through others, balancing strategic leadership with strong operational oversight.
You will be comfortable leading managers and geographically dispersed teams, ensuring consistent standards, strong performance and a positive culture across a complex service portfolio.
You're equally at ease presenting performance reports and strategic proposals to trustees as you are engaging with frontline staff, volunteers and older people using our services.
You'll Bring
· Significant experience of leading multiple frontline services, ideally across different locations or community settings.
· Experience of managing and developing managers, team leaders and remote or dispersed teams.
· A strong understanding of safeguarding, governance, quality assurance, health and safety and risk management.
· Experience of external audits and working within quality frameworks, with a good understanding of regulatory standards continuous improvement.
· Strong operational and contract management skills, including performance monitoring, KPI reporting and service development.
· Excellent leadership and relationship-building skills, with the ability to inspire, support and develop others.
· Strong IT and data literacy, using information and insight to drive decision-making and improve outcomes.
· A collaborative, flexible and values-driven approach to leadership.
Why Work With Us?
- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.
Ready to Lead Change?
If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.
Apply by: 9am on Monday 14th September. Interviews will be held during week commencing Monday 21st September
Join us. Lead with heart. Deliver with purpose
The client requests no contact from agencies or media sales.
Head of Finance and Operations
Salary: £45,000–£50,000 per annum, plus performance-related bonus of up to £5,000 per annum
Location: South London
Contract: Permanent, full-time
Hybrid working: Up to one day per week from home, with additional flexibility possible
We are working with an established arts and education charity to recruit a new Head of Finance and Operations.
This is a fantastic opportunity to join a small, ambitious organisation delivering a range of artistic, educational and community programmes. The charity receives income from a diverse mix of public funding, trusts and foundations, individual giving, sponsorship and commercial activity.
Sitting within the Leadership Team and working closely with the Director, this is a genuinely broad role encompassing finance, operations, governance, HR and organisational management.
A key part of the role will be leading the charity’s financial management and planning. You’ll manage the annual budget, produce quarterly management accounts and cash-flow forecasts, oversee VAT returns and work closely with external accountants and auditors on the year-end accounts and audit. You’ll also work with budget holders, senior colleagues, trustees and the Finance, Audit & Risk Committee to ensure strong financial management across the organisation.
We are particularly interested in candidates who have previous experience working within a small charity or similarly sized not-for-profit organisation. This isn’t a role where finance sits in isolation – you’ll need to be comfortable getting into the detail, working across different areas of the organisation and balancing strategic responsibilities with the practical realities of working in a smaller charity.
Strong charity finance experience will therefore be important. You’ll need to understand the complexities of restricted and unrestricted funding, be confident managing and reporting against different funding streams and have a good working knowledge of Charity SORP.
Experience of dealing with funders and their different reporting and monitoring requirements will also be particularly useful.
Alongside finance, you’ll oversee a varied operational remit including building and office management, HR processes, organisational policies and governance. You’ll also support the Board and committees, take responsibility for company secretarial duties and maintain relationships with key funders and stakeholders.
This role would suit someone who enjoys the variety that comes with working in a small charity – practical, organised and collaborative, with the confidence to operate at leadership and trustee level while still being happy to roll their sleeves up when required.
You don’t necessarily need to tick every box. We’re keen to hear from candidates with strong charity finance experience who can demonstrate the ability to manage a broad and varied remit.
The role sits on the Senior Leadership Team, reporting to the Charity Director. You will manage a General Manager and Freelance Bookkeeper.
Fully-qualified and part-qualified ACCA, CIMA or ACA candidates will be considered.
Please send your CV for further consideration.
Closing date: 10am, Monday 21 September 2026.
As an Organisational Change & Development Consultant, you'll play a key role in delivering people, culture, talent, organisational design and development projects that support the British Heart Foundation's People Power. Working within the Talent & Organisational Development team, you'll partner with change specialists, learning technologists and learning and development professionals to drive meaningful organisational change.
Reporting to the Senior Lead Organisational Design & Operating Model, you'll provide project and consultancy support across the organisation. You'll work collaboratively with stakeholders to identify challenges, develop evidence-based solutions and deliver initiatives that support organisational priorities.
You'll lead projects and workstreams, develop change, communication and training plans, support organisational design activity and use research, insight and stakeholder feedback to drive successful outcomes. You'll also contribute to business reporting and provide project and consultancy support across the organisation.
About You
As our ideal candidate, you'll have:
A qualification in HR, Learning, Organisational Development or Organisational Change would be advantageous, as would knowledge of organisational design principles and processes.
If you're passionate about helping organisations navigate change and delivering initiatives that create positive people and organisational outcomes, we'd love to hear from you.
Working arrangements
This is an 8-month, project-specific fixed-term contract supporting a large-scale organisational design and operating model project to transform BHF and enable the delivery of our strategy.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Belonging at BHF
By embracing diversity and fostering an inclusive environment, we strengthen our ability to achieve our mission of saving and improving lives, ensuring our work reflects and serves the needs of every community across the UK.
To hear from our people, check out Belonging at BHF.
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
Benefits and development
At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.
To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Developmentpages.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
The interview process may take place in-person or virtually via MS Teams.
How to apply
It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.
We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Homeless Oxfordshire and make a real difference to people experiencing homelessness. As a Support Worker at O’Hanlon House, you will provide compassionate, person-centred support while helping residents build confidence, independence and essential life skills. You will work closely with colleagues and external agencies to provide safe, high-quality housing and support, manage risk, respond to challenging situations and promote wellbeing. No two shifts are the same, and your work will play a vital role in creating a safe, welcoming environment where residents can move forward and thrive. If you are compassionate, resilient and ready to make a meaningful difference in people’s lives, we’d love you to join our team!
Main Purpose Of Job:
This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House in Oxford. The role holder needs to work alongside the team and external agencies to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.
Main Areas Of Responsibility:
Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.
To be a supportive and effective part of the team working as part of a rota including evenings and weekends.
Maintain a safe, clean and welcoming environment.
To support and encourage clients to care for themselves and develop independent living skills.
To assess and manage risk for individuals and in the service, making use of emergency services as required.
Report any safeguarding concerns without delay in line with procedures.
To make and maintain Housing Benefit claims and support clients to pay their service charges regularly.
To work in partnership with other agencies to ensure the delivery of holistic wrap around support.
To support the running of the service and perform shift responsibilities and duties that maintain good health and safety and ensures the safeguarding of clients and others.
Manage challenging situations in line with procedures and to ensure the safety of yourself and others.
To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.
Ensure that IT systems are updated as required and concise record keeping is completed promptly.
Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.
Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.
To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.
Comply with Homeless Oxfordshire’s policies and procedures Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
Contribute to the work of the broader team.
Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.
Equal Opportunities:
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.