Immigration Services Administrator Jobs
Location: Bristol with some Remote working
Salary: (Grade 5) £42,750 per annum
Length of contract: Permanent
Hours per week: 37
Closing date: 27th May 2024
Interviews: 14th June 2024
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the post
The post holder will oversee the day-to-day development and operational management of Women’s Aid Direct Services and be responsible for leading on service planning, delivery, impact monitoring, quality assurance and evaluation. You will be responsible for managing senior support workers and indirectly, support workers, bank staff and volunteers.
Key duties and responsibilities of the Manager of Direct Services:
- Assist the Head of Services in developing, implementing, and reporting on a strategic and operational plan for the direct services.
- Ensure the development and implementation of effective policies and procedures for all direct services.
- Assist with the development and maintenance of an equality framework and ensure the provision of direct services against agreed standards.
- Ensure the management, supervision, appraisal, and development of senior staff in the department, and other staff as required to ensure delivery of high-quality services in accordance with best practise.
- Assist with the recruitment and training of all direct services staff and volunteers.
- Ensure effective cover of Direct Services, co-ordinating the rota and shift patterns, contributing to on call shift cover
- Responsible for safeguarding management and oversight/decision making in the need for emergency intervention.
- Ensure compliance with relevant legislative requirements including safeguarding, GDPR, working time directives and relevant others
- Work closely with managers and practitioners to ensure the consistent delivery of a high quality, functioning and efficient service.
- Identifying areas to actively promote equality, diversity, and inclusion throughout direct services
- Work closely with the Head of Service and the Senior Support Workers to identify and respond to opportunities for income generation and participate in Business Development and Fund Raising as a subject expert.
- Liase with internal teams and external agencies to communicate the impact of direct services and potential actions to increase awareness of services.
What we are looking for in our Manager of Direct Services:
- Experience of direct work with survivors and their children who have experience of domestic violence or other forms of abuse.
- Demonstrable understanding of safeguarding issues and the management of risk.
- Experience of managing staff /volunteers including recruitment, training, supervision, and performance management.
- Knowledge of safeguarding issues relating to working with domestic abuse survivors and children.
- Good working knowledge of GDPR (General Data Protection Regulation).
- Knowledge of the rights and options available to women and their children living with and fleeing domestic violence, including knowledge of relevant legislation.
- A good understanding of the impact of domestic violence or other forms of violence on women and children.
- Knowledge of refuge provision and the range of services available for survivors and children affected by abuse provided across England and Wales.
- Ability to lead and motivate a team to deliver high quality services.
- Education to a level that ensures a competent standard of literacy, numeracy, and analysis of complex information
Benefits of joining us as our Manager of Direct Services include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- We are a Disability Confident employer.
- Please read our Single Sex Statement here: Women's Aid: Single sex services statement - Women’s Aid
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.
To support our continued growth, we are looking for a Fundraising Support Officer to join our growing Fundraising team to help increase income generation. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning.
You will play an integral role in the fundraising team in an ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.
We are looking for the below skills and experience:
· Working understanding of fundraising processes in charities, including grant funding, budgets and donations.
· Experience working with online payment/donation platforms, extracting and manipulating data.
· Experience of working with Salesforce and Google analytics, or keen willingness to learn.
· Strong communication skills, both written and verbal.
· Strong IT skills, including SharePoint and advanced Excel.
See the Person Specification and Job Description for more detail.
Our Attractive Benefits Package Includes
· A 35-hour working week including flexible working hours (pro rata for part time posts)
· A hybrid work model
· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
· Option to buy up to 3 days annual leave each year.
· 1-day additional birthday leave
· A defined contribution pension scheme
· Our employee assistance programme offers counselling and support for you 24/7.
· A season ticket loan to help you spread the cost of your commute.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Please see our website to find out more about our work.
For further details, please contact Gjori Langeland Head of Fundraising and Communications.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
We are taking a dynamic approach in recruiting for this role, applications for this role will be processed on a rolling basis.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£41,200 (pro-rata) + 6% pension contribution
21 hours per week
Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants. As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.
For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
We are looking for an additional support worker with lived experience of self-harm to join our existing team working with people who have attended A&E for self-harm treatment. This role has been developed specifically for people who have lived experience of self-harm. Self-harm can take many forms but for the purposes of this role we mean things which someone has done to themselves with the clear intention of causing harm.
This role is not about sharing personal stories of self-harm, but some exploration of your experiences will be part of the interview and training process. All questions will be provided in advance of the interview and training will be run in a small, closed group. Both the interviews and training will be facilitated by people who have used their self-harm experiences in their working lives.
Duties and responsibilities
1. Support the day to day running of the Lived Experience Service by:
- Offering tailored follow up support to people of all communities and genders who have attended A&E for self-harm treatment including face to face or video chat meetings, researching community support and guidance in finding and using self- help resources based on the principles of mutual experience, empathy and holistic support;
- Where appropriate sharing ideas about ways of achieving goals, drawing on personal experiences and assisting people to decide what they want to achieve based on their circumstances and personal resources;
- Administrative tasks including researching and updating service resources and maintaining accurate client records in line with organisational confidentiality, data protection and safeguarding policies.
- Supporting their own wellbeing by engaging in regular supervision and appropriate training
2. Contribute to the overall running of the organisation through:
- Attending team meetings
- Supporting the development and/or running of organisational resources, events and campaigns relevant to their role
- Having an awareness of the aims of the organisation and adhering to Safeguarding procedures at all times
The client requests no contact from agencies or media sales.
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Salary: £34,650 - £42,500 gross per annum at 1.0 FTE
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Working pattern: 1.0 FTE (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.
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Contract: 1 x permanent with a 6 months probationary period and 2 x fixed-term for 12 months
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Team: UK Legal Team
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Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person.
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Reporting to: Head of UK Legal
Safe Passage International (SPI) is recruiting three Immigration Lawyers and/or Immigration Caseworker Supervisors (one permanent, two fixed-term) to join our UK Legal Team. We are looking for enthusiastic, experienced and motivated individuals to join the UK Legal and Arrivals Team in its invaluable and ground-breaking work to ensure that safe routes to sanctuary exist and are accessible for all people seeking asylum.
As an Immigration Lawyer/ Immigration Caseworker Supervisor in the UK Legal Team, you will run a caseload of complex family reunion entry clearance applications and appeals, you will also supervise cases of colleagues and pro bono solicitors and volunteers, if appropriate. You will be supported by colleagues in the UK Legal team and work in close collaboration with colleagues in SPI France and Greece as well as with professionals in relevant external organisations.
You will be determined and committed to delivery high quality legal casework supporting asylum seeking children to reunite with family members in the UK. You will be attentive to detail, flexible, efficient and able to work independently and under supervision as part of a small and dynamic team. You will be eager to contribute to the overall missions and values of Safe Passage International and to work collaboratively with other teams in this international and multi-disciplinary organisation.
We value equity and diversity in our organisation, and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ages, genders, ethnicities, sexual orientations, faiths, disabilities, and marital or pregnancy status. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.
We are looking for good immigration casework experience, as detailed in the Person Specification. Experience in a similar role is welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.
As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.
If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, please visit the job advert on our wesbite for contact details.
How do I apply?
For more information on how to apply, please visit our website to reqad the Job Description & Person Specification alongside the How to Apply Guide.
Closing date: Sunday 26th May at 11.59 pm.
The client requests no contact from agencies or media sales.
Citizens Advice Kingston is an innovative, welcoming and friendly local Citizens Advice office, and we provide a high quality advice and information service to local people across a range of topics.
We operate a hybrid model of working which is heavily reliant on digital elements. The post holder will work with the Chief Executive and other senior staff to lead the team in maintaining and developing effective models of administration.
The ability to work remotely as required and also support and supervise others using remote systems is essential to this role. Remote working systems rely significantly on the use of IT over a range of applications so a positive and creative approach to digital services and systems is essential.
Reporting directly to the Chief Executive and you will be responsible for the smooth running of the administration of the organisation.
We are looking for someone with strong administrative skills and excellent computer skills, who is an effective communicator with experience of building relationships at all levels. You must also have experience of managing a diverse workload, and have strong planning and organisational skills.
Closing Date: 5pm on 21st May Interviews: 24th May
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
How this role fits into the vision and objectives of Causeway
Causeway runs safe houses for men, women and families who have escaped modern slavery. We currently have an exciting opportunity for an Accommodation Advocate working with female service users in our Liverpool safe houses. In this role you will work alongside a team to support service users living within our female safe houses based in Liverpool. You will equip and empower individuals who’ve experienced trauma to live free and meaningful lives. Day to day, this role includes providing service users with emotional and practical support; advocating on their behalf, communicating with other organisations including but not limited to health professionals, legal representation and the Home office and creating a warm and welcoming environment for service users to live in during their time with us.
RESPONSIBILITIES:
- Case working service users identified as PVOHT (Potential Victims of Human Trafficking).
- Regular feedback and review meetings with Accommodation Coordinator.
- Arranging and attending appointments for individuals or families.
- Following up all paperwork/online reporting in adherence to the terms of the contract. Including but not limited to; journey plans, risk assessments and inductions.
- Ensuring that all Key Performance Indicators (KPIs) are met.
- Ensuring progression of PVOHT through system;
- Liaising with organisations and individuals regarding service users and Causeway in a professional manner - including but not limited to SATco, UK Visas and Immigration, Modern Slavery Human Trafficking Unit, other agencies, police, and medical professionals.
- Ensuring accurate logging of all support hours.
- Ensuring exit strategies are being prepared in a timely fashion.
- Dealing with out of hour crisis in accordance with on call rota.
- Receiving out of hours’ referrals in accordance with the on call rota.
- Carrying out inductions, journey plan reviews and updating the client management system regularly.
- Supporting service users to attend appointments when appropriate.
- Some basic housekeeping duties including the cleaning and preparation of bedrooms for new service users.
- Ensuring that volunteers who work with you on shift have the proper level of support and adhere to policies and procedures.
- Ensuring adherence to all internal procedures regarding Causeway, the Safe Houses and any legislation.
- Promoting Causeway in adherence to the terms of the contract – this may include attending events on behalf of Causeway as a whole
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Home or office (Scunthorpe, North Lincolnshire) working available. This role is available fully remotely.
Hours of work: This role is offered between 15 and 36.25 hours per week. This will be discussed with candidates at the interview.
Contract: This is a temporary position. Because of the uncertainty of the availability of funding, the Company cannot at this stage confirm exactly how long this will be for and cannot guarantee you any minimum or maximum period of employment.
*Candidates should be able to start as soon as possible and no later than 29 May 2024
About the role
The Welfare Scheme Assessor will be a part of a small, but committed team with big ambitions that works cohesively and effectively together to get things done.
You’ll be an important and valued member of the team and, with the support of North Lincolnshire Citizens Advice, will be responsible for ensuring client focused outcomes are met in a pressurised environment.
You’ll be the first point of contact for residents applying for support from the welfare assistance scheme. You’ll offer applicants a holistic assessment designed to maximise household income, reduce expenditure and build greater financial wellbeing.
You’ll enable people to move as quickly as possible to problem resolution and to manage their essential needs so they are less likely to fall into debt and manage cost of living increases.
You’ll be responsible for making decisions on applications for financially based welfare support and will administer funds to households who would otherwise struggle to buy food or pay essential utility bills or meet other essential living costs.
You’ll enable people to take control of their financial wellbeing and signpost them to local statutory services and community groups that provide practical, social and emotional support.
What we offer our staff
We provide an employee assistance scheme managed by LifeWorks. Benefits include:
- 24/7 - 365 telephone helpline
- LifeWorks online support website
- LifeWorks app
- 6 sessions of face to face counselling per issue – unlimited issues per annum
- Employee legal helpline
- Consulting services – financial, debt advice, housing, relocation, parenting, eldercare, work performance, health and wellness advice and much more
- Childcare and eldercare matching service
- Savings on everyday purchases and life events
- Access for family members and dependants – excluding counselling and legal advice
Annual leave: Annual leave is 25 days from 1st January to 31st December, plus 8 bank holidays. We offer additional long service leave of 5 days after 4 years of employment
How to apply:
The recruitment process and how to apply You should submit:
- A CV no longer than two pages
- Cover letter detailing how your skills and experience will help you in the role.
Applicants will be assessed and interviews offered on a rolling basis.
Our client, a prestigious London University, is currently seeking a temporary, full time (35 hours per week) Student Immigration Compliance & Advice Officer, running for 5 months in the first instance. The role offers a hybrid working model, with 1 day per week based on-site in Central London and the rest remote.
Key Responsibilities for this role include:
- Using the UKVI Sponsor Management System to accurately update and maintain student immigration details and submitting relevant queries.
- Reporting on current student immigration documentation, liaising with students and staff to ensure current and accurate data management and integrity.
- Assisting with Confirmation of Acceptance for Studies processes and registration sessions regarding student immigration.
- Supporting the Deputy Student Immigration & Advice Manager with monitoring requirements, liaising with students who have not met requirements and provide administrative support in workshops to help them meet requirements.
- Providing advice to students to OISC Level 2 competencies, including regarding visa applications.
To be considered for this position, you should possess:
- Previous experience in a similar role working within alumni engagement, in a higher education setting, or volunteering coordination within a similar setting.
- Familiarity with Higher Education student visa requirements.
- Strong relationship-building skills, and confidence engaging with a variety of stakeholders.
- Strong customer service, administration, and organisational skills.
- Excellent IT skills, including usage of Microsoft Office packages.
If you are interested in this opportunity, please apply below, and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
You will play a key supporting role to the People Officer, taking pride in ensuring the Trust’s head office is organised, inviting and a welcoming space for both employees and visitors. You will take responsibility for providing a well-stocked office by ordering and managing stationary, consumables and uniform.
With a proactive and organised mind-set, you will form part of a team that delivers outstanding support across the organisation, acting as the first port of call for office, human resource and recruitment queries and working with the wider team to develop learning and development, engagement and culture initiatives.
The Admin Officer role will encompass a variety of tasks including but not limited to the following:
- To be the first point of contact at the Trust offices, welcoming office visitors and responding to their enquiries. Working with the wider People Team to ensure Monday – Friday, 9-5 cover office cover.
- To support the People Manager and Head of People with human resource and recruitment administration as required.
- To assist with organising internal events for staff and volunteers.
Please visit the Nene Park Trust website for further information.
The client requests no contact from agencies or media sales.
We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:
Main Duties and Responsibilities
Management Team:
- As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service
Service Development
- Be responsible for developing the advice service according to organisational needs and strategy
Team Management:
- To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
- To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team
Management of Advice Service and Direct Service Provision:
- To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
- To manage the advice team across the following areas:
- To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
- To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
- To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
- To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
- To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
- To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public
The Advice Service Manager will:
- Guide the advice service team on complex casework, where needed
- Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
- Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy
Newly arrived asylum seeker support
- To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
- To facilitate clothing donations to those in most need, ensuring that stocks are maintained
- To ensure that clients in asylum accommodation across Suffolk can access our services
- To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)
Immigration support lead
- To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through
Vulnerable Client & Safeguarding Lead
- To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns
Client representation
- To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge
Partnership working
- To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development
Monitoring, Evaluation and Donor Reporting
- To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
- To provide monthly summary reports for the Charity Manager and board of trustees
- To compile reports in reference to our funders’ outcomes and targets
- To help with the development & administration of written information produced by SRS for our clients’ benefit
- To contribute to development of new services and funding applications
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
HYBRID/REMOTE/MANCHESTER CONTRACT: MATERNITY COVER UNTIL 31ST JULY 2025
NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.
This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS.
THE CLOSING DATE FOR THIS ROLE IS 31/05/2024 AT 10AM
About Us
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
About the job
Salary: £29,287 per annum
Hours: 37.5 hours per week
CONTRACT: Maternity cover until 31st July 2025
We are seeking a Payroll & Finance Administrator to assist the Executive Director: Finance and Resources with completing administration and payroll tasks to ensure a smooth running Finance Team.
You will administer aspects of donations and income, post donations received into our CRM system liaising with the Director of Fundraising, conduct Gift Aid claims, generate reports and utilise the CDS system to ensure all data is correctly entered and support given to all administrators.
You will administer the payroll and receipt system. Additionally, you will reconcile all costs, generate invoices and check that timesheets, holidays and absence are recorded correctly. This role requires you to work Monday to Friday but you must be willing to be flexible as and when required.
You must have a minimum of five A*-C GCSE passes, including Mathematics and English (or equivalent). Additionally, good IT skills, especially in Excel and administrative, recording and reporting skills are essential for this role.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
Closing Date: Friday, 31 May 2024 at 10 A.M.
Interview Date : Monday, 10 June 2024 or Tuesday, 11 June 2024
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This position is subject to a satisfactory Basic Disclosure & Barring Service check.
The client requests no contact from agencies or media sales.
About us
Room to Heal is a human rights charity and therapeutic community based in London. We support people who have survived torture and organised violence to rebuild their lives in exile, through an integrated programme of therapeutic and casework assistance. We offer a range of activities including: therapeutic support groups, gardening, individual therapy and casework, cooking and social gatherings, and therapeutic retreats.
At the heart of our work lies the cultivation of community, through which our members can restore meaningful relationships, overcome the legacy of their traumatic experiences and integrate into the UK. Our community is currently made up of over 100 members from over 30 countries: including former political prisoners; people who have been persecuted on account of their sexuality or religious belief; and those who have escaped trafficking.
Room to Heal is staffed by a team of committed individuals, who work hard but also recognise that a friendly, nurturing environment is crucial for all of our well-being. By joining Room to Heal you would also become a part of a small, close-knit, multi-cultural and inspiring community and be able to see first-hand the positive changes that your work enables in the lives of torture survivors.
About the role
Provide casework support to members of our community who need help with accessing housing, education, training and employment, benefits or asylum support, destitution and financial support, and support with accessing good immigration and asylum legal support. You will work closely with two other caseworkers, and a team of therapists. This role also includes supporting community activities during the week.
Hours: 3.5 days per week; Fridays essential
Contract: Fixed term until March 2027
Start-date: Immediate
Deadline: 15th June 2024
Interviews: w/c 24th June 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES
Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)
Location: Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the iCope team. This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington.
Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager)
Contract: Full-time and permanent
Job description
This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.
Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing.
Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies (iCope). The programme aims to support Islington residents who are assessed within iCope and who require employment advice.
The EAs in iCope initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the iCope team and work alongside therapists to provide employment support to help iCope clients remain in work, return to work, or find employment. This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.
Overall aim
iCope (Talking Therapies) is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.
The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work.
You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate.
This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.
Method of working
EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES
1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone.
2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.
3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career.
4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances).
5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary.
6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities.
7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.
8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service.
9. Regularly attend team and other meetings as reasonably expected.
10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.
11. Receive regular supervision and training to meet individual, team and organisation’s needs.
12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection.
14. Perform other tasks as required by your manager.
The role holder must also:
1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level.
2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases.
3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.
4. Receive regular supervision and training to meet individual, team and organisation’s needs.
5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974.
This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager.
The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter.
Application Instructions
Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role.
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions.
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose and Scope of the Role
To enable and empower newly arrived often vulnerable refugees to settle into their new communities with confidence.
Postholders will work closely with the volunteers, bank staff and Project Coordinators to provide a wraparound service to our clients across the region. Key elements of the service will include support with welfare benefits/income maximisation, immigration, housing, health, education and employment.
There will be a requirement to record and document contact using online systems, ensuring an evidence-based practice model of working and seamless support delivery for our clients.
Main duties and responsibilities
Manage a caseload of clients/households:
· Provide initial reception and orientation at client’s homes and within their local community settings
· Carry out a holistic needs assessment and prepare a Personal Integration Plan with every household on a quarterly basis, preferably in the clients homes.
· Negotiate specialist intervention with external agencies as appropriate according to the client’s needs.
· To be the lead contact for all agencies and responsible for coordinating support for your key clients.
· To work with families in a variety of locations such as within their home, RMC premises, on outreach and via digital means.
· To jointly agree a plan leading to beneficiary independence and service exit as per project requirements
· Where possible deliver the service in a community language
· To deliver a comprehensive action plan for welcoming the refugees from preparation prior to arrival and support for the first year. This includes but is not limited to:
· Housing situation and housing/tenancy related goals and checking suitability of accommodation with relevant hosts, landlords and/or any other housing partners.
Welcoming families upon arrival
· Registering with GP’s, dentists and opticians; attending medical assessments and appointments; securing appropriate specialist medical care and liaising with different health services;
· Working with Social Services to ensure all special needs are addressed;
· Registering for Biometric Residence Cards and ensuring that immigration paperwork is correct and any errors or discrepancies are reported to the relevant Home Office department by an OISC qualified adviser from the wider team.
· Ensure the Home Office is notified if BRP cards are not issued within the timescales set out by Home Office service standards.
· Ensure that all newly arrived are given immigration advice as required by referring them to an OISC qualified advisor within RMC.
· Ensure that every newly arrived adult above the age of 18 has access to their own bank account.
· Ensuring that refugees understand their financial rights and responsibilities
· Complete a full Entitled To calculation with all newly arrived households and apply for relevant welfare benefit provisions from DWP and HMRC.
· Support refugees with mandatory reconsiderations as required.
· Support with access to individual grants if required.
· Providing on-going orientation to the UK – information, classes, workshops and visits by key statutory services;
· Registering and supporting children with local schools;
· Facilitating access to ESOL (English for Speakers of Other Languages) classes for all newly arrived adults;
· Signposting and assisting in training, education and employment to ensure long term independence
· Refer into other provision as provided by third party organisations
· Organising trips and outings to places of interest and providing opportunities for social interaction and accompany refugees if required as per ongoing Personal Integration Plan and risk assessment.
· To provide client centric support around all areas of need including housing, welfare, employment, substance misuse, family reunion and social engagement.
· To ensure that this work has a focus on fostering the independence of the clients and has respect for the culture, personal history and situation of all its users.
· To promote the long-term integration of refugees and the development of refugee communities by providing a range of tailored services to them and through working with other service providers to maximise opportunities for refugees.
· To work with clients to facilitate their access and engagement with mainstream statutory and voluntary sector services.
· To ensure that this work is carried out in accordance with RMC’s values, principles, policies and procedures, specifically those around equal opportunity, confidentiality, impartiality and non-directive advice.
· With the support of the Coordinator and Manager, to maintain and develop excellent working relationships with and between external stakeholders to improve the availability of mainstream and specialist services for newly arrived refugees.
· To work as part of a multi-skilled team, supporting your colleagues and volunteers to achieve outcomes.
· To keep full, accurate and up-to-date case records.
· To provide written and oral reports as required.
· To work with the coordinator in reviewing, planning and developing the service delivered to beneficiaries
· To carry out monitoring and evaluation processes as appropriate
For the Charity
· To play an active role in one or more RMC’s working groups as required.
· To liaise with other teams in RMC as appropriate.
· To attend regular team meetings, to share information, monitor services and foster effective and supportive teamwork.
· To participate in supervision, appraisal and training as agreed with the Manager.
· To carry out administrative tasks in support of own work (e.g. word- processing, filing and recording on RMC’s database).
· To carry out other duties consistent with the nature of the post, and in furtherance of the project.
· To carry out all the above in accordance with the aims, values and policies of RMC confidentiality, impartiality and Equal Opportunities.
The above duties will be prioritised by the Head of Services in consultation with the post-holder. The post-holder may be asked to re-organise his/her work to help RMC to respond to changes in type or extent of needs of refugees, which can arise from time to time. This would be done in a way consistent with the purposes of the post and in consultation with the post-holder.
A DBS check will be carried out for this post.
Flexibility
To deliver the stated aims of for this post, a degree of flexibility and agility is needed. The post holder may be required to perform work not specifically referred to above, such duties will fall within the scope of the job and be directly related within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
Person Specification
Experience and Skills
Desirable
Essential
Experience of working with vulnerable people and an understanding of the needs of refugees, and the issues or difficulties which may affect their resettlement.
X
Experience of comprehensively assessing need and creating risk management plans for multiple individuals.
X
Experiences of supporting people to address their needs through support planning, case management and an understanding of the importance of involving clients fully as possible in that process.
X
Experience of working with a wide range of professionals to access needs led intervention.
X
Experience of working within a multitier staff team, inclusive of supporting volunteers to support clients.
X
Knowledge and awareness of how to engage with hard-to-reach individuals, and understanding of the potential barriers to active engagement.
X
An understanding of the issues facing refugees during integration to a new community.
X
Good knowledge of the services available to support refugees.
X
Proven ability to communicate and negotiate to a high level and build strong partnerships, both verbal and non-verbally with shareholders and stakeholders.
X
Good organisational and monitoring skills, with the ability to prioritise.
X
Excellent administrative skills including good computing skills and the ability to use I.T. applications.
X
Understanding and a commitment to diversity and equality, with demonstrable cultural competence.
X
Ability to lone work and complete delegated task with own initiative.
X
Ability to be flexible to the needs of the organisation.
X
Enthusiasm and willingness to agile working and outreach activities.
X
Ability to speak a community language
X
Good local knowledge
X
OISC (Office of Immigration Services Commission) regulated
X
Experience of providing outreach support to families in their home and in community settings
X
Car driver
X
The client requests no contact from agencies or media sales.