Impact and learning manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport.
Job Purpose
Gaddum has secured external funding to deliver an Employer care project, which will provide unpaid carers living in Manchester with support and coaching in order for them to re-enter paid or voluntary employment.
Delivery of this support to carers will be by Employment Coaches, who will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations. Successful employment coaches believe in the potential of every individual they work with.
Core responsibilities
• To support carers to address their barriers to employment by providing individual tailored packages of support so they can develop the necessary skills and confidence to secure and sustain employment.
• To act as coach and a mentor to build strong positive relationships, guide, motivate, challenge, encourage and help carers obtain sustainable employment.
• To ensure delivery targets are achieved by working with carers to identify employment opportunities and support them into and during employment.
• To meet personal performance targets and Key Performance Indicators.
• To manage a caseload of carers and utilise a variety of coaching strategies to help carers overcome barriers to obtaining sustainable employment.
• To undertake in-depth assessments using a suite of tools to fully understand a carers circumstances, preferences and holistic barriers to progression.
• To co-produce personalised action plans with sequenced interventions and development opportunities.
• To work with multiple agencies to develop holistic approaches to support carers. (Support the carers in all aspects of job-search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment and develop a career.
• To develop and maintain knowledge of the local labour market to source suitable job opportunities.
• Identify specific recruitment needs of potential employers.
• Develop relationships with key stakeholders to maximise customer opportunities.
• Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
• Maintain IT files and customer records to the required compliance and quality standards.
• Fully comply with Gaddum policies including those for personal data security, safeguarding and health & safety.
Other Duties and Responsibilities
• To complete specific tasks allocated through work plans, project plans and the business plan.
• To provide monthly information (accurate data and informative commentary) within your areas of responsibility for performance management purposes.
• To be involved in producing information for annual impact reports.
• To actively engage in ongoing personal and professional development, making full use of supervision, appraisal and learning opportunities.
• To act at all times to promote equality and diversity ensuring inclusive and integrated services.
• To seek advice, support and guidance as required
• To encourage service users to be aware of the full extent of Gaddum’s services.
• To maintain a general understanding of the work of the whole organisation and attend team meetings/events.
• To adopt a flexible approach to working patterns to suit the needs of the role and responsibilities as required.
The client requests no contact from agencies or media sales.
About Us
The Natural History Museum is one of one of the world’s best-loved visitor attractions, as well as a leading science research centre and commercial event space. We use the unique collection of more than 80 million objects we look after and our unrivalled expertise to tackle the biggest challenges facing the world today. Each year we welcome more than five million visitors from around the world to our sites in London and Tring.
We’re at a pivotal moment in our history. Our new strategy sets out our ambition to play a central role in tackling the increasing threats facing the natural world. We have ambitious plans leading up to our 150th anniversary in 2031 and are looking for talented people who share our mission and are excited to help drive these changes. Along the way, we aim to offer you a supportive and nurturing environment, with the opportunity to be part of a high-performing team. We’re dedicated to providing opportunities for personal progression through our learning and development programmes and are committed to identifying and providing opportunities for internal progression.
Diversity and inclusion matter to us
We welcome applications from everyone! Diversity, inclusion and the feeling
of belonging matters to us. By attracting people from a broad range of backgrounds we can continue to look at the world with fresh eyes and find new ways of doing things. We offer a stimulating and professional working environment. All our staff work to embody our behaviours of being curious, ambitious, pioneering, teaming up, acting with pace and sharing the wonder.
We know we have more to do, but we’re committed to making sure that everyone who works here feels valued, respected and that they can thrive.
Thriving at the Museum: the way we work
Our vision is a future where both people and planet thrive. To accomplish this, we’re delivering an ambitious strategy by 2031 to create advocates for the planet. To achieve this shared goal requires each of us to behave in ways that help everyone to thrive. We are proud to work at the Museum and have identified the qualities we all need to embody to reach this shared ambition.
We’re ambitious. To make a difference on a global scale we have to push the boundaries and be big and bold not only in our thinking but in the goals we set. We act with integrity, but this doesn’t mean we’re rigid or inflexible.
We drive ourselves and others to be excellent at what we do and identify opportunities to make a difference to the organisation wherever we can.
We’re curious. We never stop learning. We ask questions to advance our understanding, skills and professional knowledge and look outwards beyond the organisation to learn from others. We seek out and actively listen to different perspectives and to take time to reflect. We’re thoughtful and always receptive to new ideas and ways of working.
We share the wonder. We are captivated by the natural world, proud of our treasures and trusted guardians of our collections. We relish telling stories to inspire others. We’re passionate about what we do, sharing our own knowledge and expertise. We’re proud of where we work and never take this for granted.
We’re pioneering. We’re not afraid to try something new. We experiment, embrace complex problems and use good judgment and evidence to innovate and take risks. Always adaptable, we’re ready to change our approach.
We don’t dwell on setbacks or get preoccupied with problems – we find solutions.
We team up. We respect the expertise of others and recognise that we produce the strongest outcomes when we put the best ideas together. We trust each other, keep things simple and make it easy for others to do the right thing. We empower and support each other, sharing information, skills and experience so that all of us are equipped to succeed. We never let difficult moments develop into bad working relationships.
We act with pace. We prioritise action, are efficient and always focus our efforts where we know we can make the biggest impact. We don’t wait to be told what to do - we take the initiative and deliver on our responsibilities with momentum. We’re decisive and once a plan is set, we all get behind it to make it a success.
Role Summary
Development Group generates philanthropic and sponsorship income to help us create a Natural History Museum for the future – investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.
Reporting into the Head of Resources & Planning, this role provides the opportunity to join a Development operations team in driving forward the exciting, ambitious and transformational NHM150 campaign. You will have the opportunity to be innovative and proactive, as well as utilise your creativity, project management and organisational skills to oversee donor recognition and ensure we are providing a consistent and best in sector experience for our donors and partners.
Main tasks and responsibilities
Stewardship and supporter journey
- Working closely with the Head of Philanthropy and Head of Corporate Partnerships, lead the development of a structured, overarching stewardship programme that works across the Museum. Take a supporter journey approach and ensure the programme includes a creative and innovative range of benefits and recognition to foster well-managed, mutually beneficial and lasting relationships with funders.
- Coordinate stewardship efforts and work with colleagues to produce tailored stewardship plans.
- Provide strategic and day-to-day advice and guidance to staff on stewardship.
Funder recognition
- Work with the Philanthropy and Corporate Partnerships departments to ensure a cohesive approach to the funder benefits matrix and recognition and acknowledgement.
- Advise and lead on funder inclusion with event and event material including, speeches, invites and associated thanking moments
- Lead on the creation and implementation of a funder recognition strategy for each major project and giving mechanism, ensuring consistency with the Museum’sdeli Naming and Recognition Policy and including, but not limited to, funder boards and naming opportunities.
- Lead for Development on work with the Design, Comms, Marketing and Digital team to develop agreed frameworks and ‘lock-ups’ for the NHM’s brand and visual identity. Create agreed procedures to ensure sign-off by all parties which is effective and well-communicated.
Communications and reporting
- Support colleagues in researching, writing and producing high-quality impact reports for funders in line with Deeds of Gift, contracts and other agreements.
- Support the creation of the Museum’s Annual Review, Annual Report and similar impact reporting; ensuring appropriate funder recognition.
- Manage the annual Season’s Greetings cards creation and distribution
Other responsibilities
- Build and maintain strong working relationships with a diverse group of Museum stakeholders, to ensure stewardship plans and activities are successfully coordinated and delivered.
- Responsible for oversight of Supporter Cards for key Development supporters, working with the Database team to create and distribute.
- Develop a strong knowledge of sector best practice through networking, benchmarking against comparable institutions, identifying and undertaking training and development opportunities, and where appropriate implement these best practices at the Museum.
- Record essential information accurately and appropriately, using Development Group systems and the Raiser’s Edge database. This includes tracking agreed and live negotiations for funder recognition and commitments on major projects.
What we’re looking for
Essential
- Significant experience in a fundraising / funder management role, or similar project management experience
- A strong working knowledge of the role of stewardship in the not-for-profit or cultural sectors, with the ability to initiate and manage stewardship activities.
- A proactive, positive and creative approach to stewardship, with the ability to recognise and create relationship-building and strengthening opportunities.
- Excellent interpersonal, oral and written communication skills, with the ability to communicate effectively both face-to-face and through written material such as letters, reports and visual presentations.
- Attention to detail and ability to successfully negotiate with colleagues across the Museum to monitor and deliver donor recognition requirements.
- A team player, able to work flexibly and positively with colleagues to achieve shared goals.
- Excellent organisational and project management skills, with the ability to manage a busy workload, set priorities, meet deadlines and work unsupervised.
Desired
- Experience working on a major capital campaign
- Experience of using a fundraising CRM such as Raiser’s Edge NXT
- Demonstrated commitment to best practice and innovation
- An interest in the Museum and its mission
- Willingness to work occasional evening/weekend events
Key information
Salary: £38,347 per annum, grade 4
Hours: Full time, 36 per week
Contract: Permanent
This is a hybrid working role so you will be expected to divide your time between home working and working on-site at South Kensington.
All positions at the Natural History Museum are conditional subject to
receipt of:
- Proof that you are legally entitled to work in the UK
- A Basic Disclosure Check from the Disclosures and Barring Service (DBS)
- Satisfactory references covering the last 3 years of your employment or education
- Health clearance
The Museum supports flexible working.
Our benefits
In addition to competitive salaries, we offer a wide range of benefits to help you thrive both personally and professionally.
- Wellbeing and work-life balance
- Generous annual leave allowance of 27.5 days holiday plus public holidays
- Enhanced sickness pay to support you through periods of illness
- Wellbeing provision including Mental Health First Aider support and regular learning sessions on wellbeing topics
- Flexible working and hybrid working arrangements where the role allows
- A 24/7 employee assistance programme including face to face counselling sessions
- Occupational health advice and support
- Eye care vouchers for display screen users
- Supportive policies to help you manage life events, for example becoming a carer, menopause, transitioning at work
Financial
- Generous defined contribution pension scheme with employer contribution up to 10% of salary
- Life insurance that will pay 4 times your salary to a beneficiary in the event of your death in service
- Season ticket and cycle loans to help you spread the cost of cycling to work
- Rental deposit loan scheme – to help you spread the cost of a deposit on a rental property
- 20% discount in our NHM shops both online and in store
- Discounts in our on site restaurants and coffee shops, and use of our staff canteen at South Kensington
- Discounts at local shops and restaurants within the South Kensington area
Cultural and lifestyle
- Free entry with your NHM staff pass to a wide range of museums and galleries across London and around the UK
- Every staff member is entitled to 10 complimentary tickets each year to give to friends and family
- Access to the Civil Service Sports and Social Club for a small monthly fee, offering a range of benefits such as discounted tickets to visitor attractions and gym membership discounts
- Access to the NHM Sports and Social Association for a small fee which provides access to our fitness centre at South Kensington and a range of activities and clubs including football and yoga
Family friendly
- Enhanced pay for maternity, paternity and adoption leave
- Flexible working and hybrid working arrangements where the role allows
- Supportive policies to help you manage fertility treatment
- Paid special leave to help you manage unexpected life events or to make caring arrangements
How to apply
To apply, please complete an online application through our recruitment portal.
The closing date for applications is 06 July 2025, 23:59.
First stage assessment for this role is likely to take place in week commencing 21 July 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About TimeGivers
TimeGivers is a young, dynamic and rapidly growing charity dedicated to empowering young people to make a positive impact in their communities. As an entrepreneurial organisation in our growth phase, we're building innovative programmes that connect children with meaningful volunteering opportunities, helping them develop empathy, leadership skills and a lifelong commitment to giving back. Our creative approach brings together young people and local organisations along with volunteers from the community and corporates, to create transformative community service experiences.
The Role
We're seeking a passionate and strategic Programme Manager to join our entrepreneurial team. This role is perfect for someone who thrives in a creative, fluid environment and is excited about building programmes from the ground up and developing meaningful relationships with a growing network of partner schools as we scale our impact. This is a London-based role, primarily working at the charity’s headquarters in West London.
Role starts from September 2025.
What You'll Own
- Building relationships with existing school partners and identifying and onboarding new school partners
- Designing and leading innovative volunteering programmes
- Monitoring and collating impact from the charity’s programmes and refining the charity’s impact data collection
- Managing programme/ event budgets
Key Responsibilities
Programme Delivery
- Promoting the charity’s work with new school and community partners and onboarding new schools
- Preparing proposals and designing and organising volunteering programmes with partner schools.
- Leading the programme delivery across a range of activities, including trips, clubs, giving back days and one-off events an projects
- Recording event data on the charity’s CRM
- Ensuring the safety and compliance of all TimeGivers’ activities including conducting risk assessments and ensuring adequate staffing levels
Monitoring, Evaluation and Learning
- Compiling termly/ end of year school impact reports
- Collating impact from all school partners
- Liaising with external impact consultants as required, refining the charity’s metrics, impact data and collection
Finance and Fundraising
- Preparation and ownership of event/programme budgets
- Issuing donation requests and receipts to the charity’s partners.
- Recording and monitoring expenditure for all programme activities, liaising with the charity’s finance team when required
- Liaising with the Fundraising team and assisting with programme related grant applications
Join Us if You Are
- Passionate about young people and connecting them with their communities
- A natural relationship builder
- A creative thinker who loves developing new ideas and solutions
- Organised and practical and able to effectively lead teams in the delivery of programme activities
- Energised by creating meaningful experiences for and working with children
- Committed to safeguarding and child protection
- A flexible thinker and team player able to collaborate effectively across departments
- Passionate about creating exceptional volunteer experiences
Must-Have Qualities
- Strong safeguarding awareness and commitment
- Good communication and interpersonal skills with all age groups and stakeholders
- Experience coordinating events or programmes involving children
- Strong project management capabilities
- Comfortable with data analysis and impact measurement
- Digital-savvy with experience in standard office software
- Proactive problem-solver
- Demonstrated ability to build and maintain strong relationships
Bonus Points
- Experience working with children's charities
- Event management experience
- Safeguarding certification
What We Offer
- Opportunity to shape young people's volunteering experiences
- Chance to build programmes from the ground up in a growing organisation
- Real ownership and impact
- Supportive, mission-driven team culture
- Professional development opportunities
- Chance to work with diverse community partners
- Environment that welcomes and rewards creative thinking
Safeguarding
TimeGivers is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced DBS check and satisfactory references. All staff and volunteers are expected to share this commitment.
To create enriching and bespoke volunteering experiences for children, which offer the greatest impact on them and their community.

The client requests no contact from agencies or media sales.
Are you passionate about using sports to inspire, mentor, and support young people? Do you have a heart for youth work rooted in Christian values? If so, we’d love to hear from you!
Role Overview:
We are seeking an enthusiastic and experienced Youth Work Sports Manager to lead and develop our sports and physical activity programmes. You’ll work with a committed team to plan and deliver sports sessions, events, and mentoring opportunities that reflect our Christian ethos and create meaningful change for young people.
Key Responsibilities:
·Lead Face-to-Face Youth Engagement
Deliver regular, purposeful youth work sessions for young people aged 10+, ensuring programmes reflect their needs and the centre’s Christian values.
·Design and Deliver Sports Programmes
Oversee a diverse and inclusive sports programme, incorporating awards, adventure activities, and development opportunities for young people.
·Strategic Planning and Evaluation
Develop and review session plans, set objectives, evaluate impact, and ensure alignment with local and national youth work policies.
·Staff and Volunteer Management
Recruit, supervise, train, and support youth work staff and volunteers, fostering a strong and capable delivery team.
·Fundraising and Financial Oversight
Raise and manage funds for activities, ensuring budgets are used effectively and reporting meets funder requirements.
·Ensure Safety, Inclusion, and Centre Collaboration
Uphold health and safety standards, promote accessibility, and contribute to the wider development and Christian ethos of The Salmon Youth Centre.
About You:
·Qualified Professional
Holds a JNC-recognised youth/community work or sports qualification, Ideally with aFirst Aid certification, and a D1 driving licence.
·Experienced Youth Work Manager
Has 3+ years’ management experience working with young people in informal, voluntary settings—especially through sports.
·Strong Leader and Manager
Proven ability to lead teams, supervise staff, manage resources, and develop effective programmes.
·Skilled Planner and Evaluator
Confident in setting goals, monitoring progress, and evaluating outcomes within a youth work context.
·Inclusive and Safeguarding-Focused
Knowledge of equality, diversity, safeguarding legislation, and experience working in diverse, inner-city environments.
·Christian Ethos and Communication
Able to promote Christian values through youth work, build partnerships, and engage with communities effectively.
Genuine Occupational Requirement:
Due to the nature of this role and the ethos of our organisation, it is an occupational requirement, in accordance with Schedule 9, Part 1 of the Equality Act 2010, that the post holder is a practicing, Christian. The successful candidate will be expected to fully support and actively promote the Christian values and mission of our centre.
What We Offer:
·Salary: JNC Points 19–24 (plus Inner London Allowance), with a loyalty bonus for those at the top of the scale
·Pension: 5% employer’s contribution to your pension
·Holidays: 30 days annual leave, rising to 35 days after five years’ service
·Working Hours: 35 hours per week with a flexitime arrangement, including some evenings and weekends
·Purposeful Work: Be part of a dynamic team making a real difference in young people’s lives through sport, creativity, and faith-based youth work
·Supportive Environment: A chance to work in a Christian youth work team
·Training: Opportunities for personal development and training in relevant areas.
·Safeguarding: The Salmon Youth Centre is committed to high quality safeguarding standards and to promoting the welfare of young people and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS disclosure will be required, along with regular training.
The client requests no contact from agencies or media sales.
Are you an experienced accountant looking for a new challenge? Support our digital transformation and shape the future of finance within The Student's Union.
About the role
You will be responsible for managing the day-to-day financial operations of the SU. Working as part of a busy team at the heart of the SU, you will be accountable for making sure that the staff and students have the financial advice and support they need to deliver our charitable purpose.
Your relationship with student treasurers and budget holders will be key, and you will ensure they have up to date and reliable management information, as well as ensuring that finance policies and processes are followed throughout the organisation.
You will act as finance lead on events and a range of projects, as well as providing expert knowledge of fundraising and grants support. You will also support the Head of Finance in delivering the strategic aims of the organisation, whilst stepping in to support the day-to-day delivery of your team.
This role sits within the Finance Department in the Students’ Union. We offer a vibrant and fun working environment and flexibility to enable your work-life balance. We are open to this role being on a full-time or part-time basis (0.8 FTE) with a negotiable working pattern to suit you and us.
More than just a “job”, this is an opportunity for committed and ambitious people to help shape our organisation and the lives of the students we represent. Join us and be part of our story!
About you
We are looking for an experienced accountant with fantastic interpersonal skills. You’ll have a can-do attitude and ability to thrive in a fast paced and ever-changing environment. Excellent analytical skills and attention to detail are vital. Within this role you’ll be student-led and empathetic with the cause, mission and values of The SU.
Our ideal candidate will be:
- Part qualified (ACCA/CIMA/CIPFA) or Level 4 AAT with experience
- Able to work under own initiative to deliver objectives to agreed targets and a high standard
- Able to lead and motivate individuals and a team through change
- Experienced and knowledgeable in accounts preparation, purchase/sales ledger management, stock and fixed asset reporting, and financial accounting using complex financial systems
- Aware of and experienced in good finance practice, accounting standards and guidelines related to charitable fundraising
Further information
For any informal enquiries about the role please contact Ryan Bird, Chief Executive.
Please ensure that your application is submitted via the University website.
What we can offer you:
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
We are committed to continually expanding our benefits to better support you and enhance your experience with us. Find out more about our benefits.
Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on X for more information.
The client requests no contact from agencies or media sales.
ReachOut is a national youth development charity and a strategic partner for schools. Through collective mentoring and engaging activities, we build socio-emotional skills that transform outcomes for young people constrained by circumstance.
Our Youth Development Leads are the heart of our programme delivery and facilitate high quality & impactful sessions for our young people. Reporting to the Programmes & Impact Manager, you’ll work with autonomy to manage your school partners, develop your team of volunteer mentors and collaborate across our ambitious delivery team with a focus on evidence based continuous improvement.
It’s an exciting time to join ReachOut as we launch our new strategy! This role brings together the best of our previous Project Officer & Project Leader roles shifting responsibility for delivery into our full-time staff team. This is an investment in building the quality and impact of our programmes and we’re hiring for multiple positions to complete our team of Youth Development Leads.
We’re looking to fill four positions in total – two full time roles in London and as well as one part time role in London and one part time role in Manchester.
Contract: Permanent – (probationary period of 6 months)
Location: London or Manchester. Hybrid working with project delivery in and around region
Salary: £25,000 – £27,500 pro rata
Hours and Annual Leave:
- Full time:
-
2 positions in London
-
37.5 hours a week with a mixed working pattern: School term time: approximately 3 days 9:00-17:30 and 2 days 11:00-19:30, and School holidays: 9:00-17:30
-
29 days per year annual leave - maximum of 5 days to be taken in school term time
-
-
Part-time (0.8)
-
2 positions available: 1 position in London and 1 position in Manchester (potential for Manchester position to be full time)
-
30 hours a week Tuesday - Friday with a mixed working pattern: School term time: approximately 2 days 9:00-17:30 and 2 days 11:00-19:30, and School holidays: 9:00-17:30
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23 days per year annual leave - maximum of 4 days to be taken in school term time
-
Application deadline:
- London Applicants: 9am Thursday 10th July
- Manchester Applicants: 9am Thursday 17th July
For the full job description, person specification and background information, please download our information pack.
The client requests no contact from agencies or media sales.
The National Lottery Community Fund is recruiting for a Communications Manager to play a vital role in the newly restructured communications and engagement function to deliver on our strategy, It Starts With Community.
The role is part of our ambitious transformation as we implement a significant pivot in our communications approach – building on our support for grant-making to demonstrate the powerful impact communities have in strengthening society and improving lives.
In this role, you’ll deliver integrated communications that bring our missions and the story of National Lottery funding to life. You’ll be the strategic voice behind the campaigns that highlight how communities are creating lasting social change.
You will focus on two key areas - your country, Scotland, and one of the four core missions - creating powerful alignment between them and helping to showcase the impact of community-led projects across the UK.
You’ll work closely with Strategic Communications Leads and other colleagues across the organisation to deliver communications plans that align with our corporate strategy and customer journey. Your work will help shape public understanding of the Fund, build trust with stakeholders, and inspire communities to engage with our funding.
We are looking for a creative and strategic communicator with a passion for storytelling. You’ll be experienced in developing integrated campaigns and working across teams to deliver high-impact communications.
Key responsibilities:
- Develop deep insight into at least one portfolio and mission, to enable you to implement effective communications plans for your mission and portfolio, aligned to the corporate plan, and the Fund’s customer journey, including supporting the Strategic Communications Lead to build and manage matrix teams.
- Provide communications support to portfolio and mission leads, including creating messaging, narrative and content, social and brand assets, working closely with colleagues in the wider team to deliver effective and impactful communications activities.
- Build relationships with journalists and lead on devolved media relations activities in your country, working closely with colleagues in the media team to deliver integrated activities, monitoring media and advising on opportunities and risks. Ensure rapid response to emerging issues with processes and protocol on lines to take and spokespeople, including participating in the out of hours on call rota.
- Liaise with colleagues in funding teams to identify opportunities for storytelling, working with the content manager to bring these to life
- Liaise with internal communications colleagues to ensure external communications generate engagement within the Fund
- Project manage and deliver corporate communications assets, including the annual report and corporate strategy updates.
Interview Date: Wednesday 6th or Thursday 7th August - virtual
Location: Scotland, Hybrid
Our teams are based across the UK, so there will be occasional travel to attend meetings and spend time with Fund colleagues.
On application, please align your supporting statement to the criteria below
Essential criteria
- Track record in planning and delivering integrated communications campaigns, with experience managing matrix teams
- Excellent content and copywriting skills, used to producing assets to tight deadlines. Able to adapt tone and style for different audiences and channels
- Experience in complex institutions, involving colleagues and stakeholders up to leadership level
- A sound understanding of devolution and the impact that has on communications and public affairs requirements.
- Project management skills; confident working in a matrixed organisation with competing deadlines
- Experience of strategic communications counsel and advising senior leaders and stakeholders, particularly in times of reputational risk and crisis management
Desirable criteria
- Relevant qualification
- Experience in the voluntary, community and social enterprise sector
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
The organisation is a grant-making charity, established in 2020. Our charitable aim is to transform young people’s mental health support in the UK.
Our vision is for a world where no young person is defined by their mental illness, and where they have access to the right support at the right time. We also want to strengthen organisations in the field and support the wider sector working to advance better mental health for young people. Our focus is on those young people who face particular need.
We award grants of approximately £8m a year. Grants are to youth, mental health and community charities working on the frontline with young people, universities and institutes to research better treatments for mental ill health and advocate for improvements. It is our intention to make a significant and long-term impact to young people in the UK.
Prospectus is proud to be working with the trust to recruit a new Grants Manager to join the team.
The role is offered on a full-time (minimum 0.8 FTE) basis with flexible working and the option of up to 25% of hours worked from home.
The role:
This is a key role at the organisation which will help bolster the capacity of our Grants Team. Reporting to the Head of Grants, the main purpose of the role will be to contribute to the smooth and efficient running of our grant-making activities.
This position would be ideal for someone taking their first step up into a Grants Manager role, with the successful candidate managing and monitoring a portfolio of grants and grant relationships from across our funded organisations, supporting the team with assessment of potential new grants, conducting research to inform future grant rounds, and carrying out day-to-day grants administration including via our Salesforce database.
This is a chance to join an organisation in the early years of its life, to contribute to shaping our grant-making and make an impact in an area you are passionate about.
The person:
The successful candidate will have a proven track record in grant-making in the charity sector, ideally having worked for a Trust, Foundation or Grant-making organisation which supports charities in the UK which strive to improve people’s lives. This will have included experience of carrying out due diligence/charity analysis, grant monitoring, making funding recommendations and managing relationships with young people and stakeholders from a wide range of backgrounds. Exposure to youth mental health or a related field will be useful but not essential for the role.
This person will have exceptional levels of emotional maturity, discretion and diplomacy and will be an excellent communicator both verbally and in writing. An outstanding administrator with proven IT skills including MS Office, video conferencing and databases, this person will also have a keen eye for detail, the ability to multi-task and to plan ahead and to prioritise effectively. Whilst being able to process quite complex information easily, this person will be able to communicate simply and positively and will have a “can do” approach to their work. Experience of guiding and advising grant applicants will be important in addition to being responsive to others’ needs whilst being flexible and adaptable in a constantly evolving environment.
This role presents a fantastic opportunity to join this great organisation at a pivotal point in its development and offers plenty of room for professional development whilst working, learning and collaborating with an experienced, professional and friendly team.
Company Description
The NIHR is funded through the Department of Health and Social Care (DHSC) and was established with the aim of creating a health and care research system in which the NHS supports outstanding individuals, working in world-class facilities, conducting leading-edge research focused on the needs of patients and the public. The NIHR Research Infrastructure provides a platform to enable research by creating an environment where early stage and applied research can thrive. Our Research Infrastructure consists of research expertise, specialist facilities, a research delivery workforce and support services. The NIHR invests more than £606 million a year of infrastructure funding through a number of different five-year infrastructure funding schemes.
Job Description
We are looking to recruit a dynamic and experienced Senior Research Manager to manage the monitoring, evaluation and learning activities of a high profile National Institute for Health and Care Research (NIHR) portfolio of translational, clinical and applied health research infrastructure funding schemes.
Job Purpose
Reporting to the Assistant Director, the post holder will work closely with the rest of the infrastructure team (especially the Programme Leads and Senior Research Managers who are responsible for the development and management of the infrastructure schemes), and with Data Analytics colleagues (who are responsible for designing systems for capturing, cleaning and presenting data), to manage the infrastructure reporting and evaluation activities. At an award level, you will develop, improve and maintain monitoring and reporting processes, and at a scheme level, you will implement monitoring, evaluation and learning approaches, including overseeing the delivery and/or commissioning of impact evaluations. You will support a wider programme around visibility and the strategic use of data within infrastructure, considering links to policy directives around Busting Bureaucracy, the developing NIHR digital strategy and system operability issues with NHS and University systems.
You will be adept at dealing with an array of data sources (metrics, narrative and financial reporting information), have a good understanding of research impact, an understanding of the routes to achieving it, and how to apply monitoring, evaluation and learning approaches to generate insight that can evidence impact and support continuous improvement of scheme funding and support processes. You will have experience of managing complex projects, knowledge of the UK’s research environment and political agenda, and honed skills in stakeholder management. You will be a strategic thinker, capable of seeing the issues and solutions from a number of different stakeholder perspectives to see the bigger picture. You will be comfortable dealing with complexity and developing an approach to balance the needs of different stakeholders. You will be a team player, able to work in close partnership with a number of teams at NIHR and the DHSC.
Key Accountabilities:
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Manage elements of the infrastructure monitoring processes: you will manage parts of the infrastructure reporting process both internally at the technical systems level and externally with users to support training and propose improvements. You will work with others to develop new reporting processes (for new awards), maintain existing annual and quarterly reporting, support the review of submitted reports by the team and the production of feedback, and drive process improvements through a continuous improvement cycle.
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Development of reporting outputs: support quantitative and qualitative data interrogation in projects across the infrastructure. Interrogating data to support strategic reviews, and, where feasible and appropriate, designing visual dashboards of progress using data collected and collated for reporting purposes. Also draw on award level reported data to feed into strategic scheme level evaluations and reviews, to produce impact case studies, and to feed into organisational level learning and reporting. This work will help articulate the contribution of the NIHR infrastructure to the wider health and social care system as well as feeding into broader NIHR initiatives such as the NIHR Impact Programme.
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Scheme reviews: support the delivery of scheme mid-term reviews and evaluations, working closely with the infrastructure team’s Senior Research Managers responsible for specific schemes and the central Monitoring, Evaluation and Learning team to design and plan an appropriate review process for individual schemes.
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Stakeholder engagement: through appropriate stakeholder engagement, developing a sound understanding of data needs, minimising additional requirements of key stakeholders and understanding the types of reporting outputs/feedback that would provide the greatest utility for accountability and learning purposes. Proactively share key learnings across the infrastructure team and with wider stakeholder groups as appropriate.
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Flexible support to the team: flexible approach to work tasks with ability to ‘muck in’ and provide support on additional tasks across the team during busy times.
Line Management:
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The post holder will be responsible for the line management of one Research Manager and will matrix manage other team members, where appropriate.
Qualifications
Experience and Technical Skills
Required Criteria:
- A PhD degree in biomedical or health sciences research (or significant equivalent sector experience)
- Experience of implementation or management of monitoring, evaluation and learning approaches including impact assessment and reporting, ideally within health and care research
- Data collection, collation and analysis skills using both qualitative and quantitative methodologies
- Current knowledge of the UK’s health and care research and policy landscape
- Strategic thinker able to interpret complex information while having a clear view of the “big picture”
- Solutions orientated with evidence of delivering projects, requiring evidence synthesis, report writing and developing implementable recommendations
Desirable Criteria:
- Specialist training/knowledge in monitoring, evaluation and learning approaches and methods
- Experience of authoring high quality impact reports and case study reports for a variety of technical and general audiences
- Experience of developing electronic dashboards using visualisation tools such as Qlik Sense, Looker Studio or equivalents
- Line management and staff development experience
Key Competencies
- Committed team player with an ability to build effective working relationships
Additional Information
Why work for us
Join our team and you’ll be working with an exceptional organisation who manage high quality health and care research for the benefit of patients and the public. NIHR is one of the UK’s largest funders of health and care research.
Salary & Benefits
- £48,600 - £51,300 per annum
- Bonus - subject to company performance
- 25 days annual leave, plus public holidays (UK)
- Enhanced contributory pension scheme
- Life Insurance
- Benenden Healthcare
- Season Ticket Loan
This is a permanent, full time position.
NB: We offer a range of work life balance and family friendly, flexible working arrangements. This is an office-based, hybrid role with an expectation for all employees to attend our offices a minimum of 4 days a month, usually worked as 1 day per week, and may increase, subject to team requirements.
Application Process
If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with NIHR.
NB:Closing date for applications is 5pm 16th July, interviews to be scheduled from the 28th July to the 8th August.
Our Commitment to Equality and Diversity
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Impact Programme
The Royal Foundation's Community Impact programme seeks to mobilise unique coalitions to help communities foster greater social connection, support and develop local community spaces where people can come together to create opportunities and improve access to activities.
The Prince and Princess of Wales want to support the people in places with the potential to revive communities where it’s needed most, celebrating and championing the most inspiring, boldest and bravest individuals across our four nations who are determined to build a better life for themselves, each other, their communities and society, and who by doing so, inspire others to take action in their local area.
Role Overview:
We are seeking a Manager for our Projects Portfolio to join the Community Impact Team. They will be responsible for managing community impact programmes that are already underway - from newly launched initiatives to established legacy programmes, ensuring they continue to deliver meaningful outcomes and align with our strategic goals. This position is ideal for someone with strong stakeholder engagement skills as well as project and grant management experience. The ideal candidate will have a good understanding of the challenges communities face across the UK and needs to have a strong track record in impact measurement.
Key Responsibilities:
· Strategic oversight – Oversee launched projects, ensuring they continue to meet community needs.
· Stakeholder engagement – Maintain relationships with funders, stakeholders, partners, volunteers, and beneficiaries amongst communities to enhance programme impact.
· Grant compliance & resource management – Ensure compliance with grant governance procedures, funding agreements, and resources efficiently to ensure sustainability and effectiveness.
· Problem solving – identify and resolve any programmatic challenges that arise.
· Monitoring & evaluation – Track project performance, measure impact, and grant reporting outcomes to stakeholders using data-driven insights.
· Coordination – Support and coordinate partners to ensure projects are delivered successfully.
· Risk & compliance management – Ensure projects adhere to legal, ethical, and safeguarding standards while mitigating potential risks.
· Team support – Support the team’s capacity by filling in for team members as appropriate and assisting across the organisation as needed.
Skills & Experience:
· Programme Management Expertise
Proven ability to manage complex programmes aligned with strategic goals, delivering on time and within budget.
· Strategic Thinking and Planning
Strong analytical skills with the ability to see the big picture while effectively managing operational details and logistics.
· Stakeholder Engagement and Collaboration
Demonstrated experience working across internal teams and external stakeholders, including funders, delivery partners, and community leaders.
· Community Insight
Deep understanding of community needs across the UK, including regional differences and emerging social trends.
· Monitoring, Evaluation, and Learning (MEL)
Skilled in designing and implementing MEL frameworks to assess impact, support learning, and inform decision-making.
· Project and Risk Management
Ability to manage multiple initiatives simultaneously, identifying and mitigating risks to ensure effective delivery.
· Communication and Reporting
Proficient in developing clear, concise, and compelling reports and presentations for senior leadership and external audiences.
· Sector Knowledge
Familiarity with best practices, innovations, and governance in the charity and community impact sectors, including safeguarding and compliance.
· Problem Solving and Adaptability
Resilient and flexible in resolving delivery challenges and adapting to changing priorities in fast-paced environments.
· Equity and Inclusion
Deep commitment to inclusive practices and meaningful engagement with diverse communities, grounded in empathy and respect for lived experience.
· Collaboration and Relationship Building
A natural team player with strong interpersonal skills, able to build trust and positive relationships across all levels.
· Mission and Impact Driven
Personally motivated by creating positive, lasting change and delivering measurable outcomes in line with organisational goals.
Our Company & Culture:
At The Royal Foundation, we embrace diversity and inclusion to create a positive and respectful environment for all. We value collaboration and curiosity, fostering a culture where everyone's voice is heard and respected. Join us in promoting equity and diversity in our workplace and beyond.
The Royal Foundation is a high-profile organisation, and the successful candidate will appreciate the importance of discretion and confidentiality and have a mature and professional approach.
Apply Now:
If you're ready to embark on an exciting career journey with us, we'd love to hear from you! Click 'Apply' to submit your CV and a covering letter detailing your motivation and relevant experience.
Salary: £40K to £50K per annum DOE
Location: Central London – 3 Days Office Based
Contract: Permanent, Full-time
Holiday: 25 days per annum + BH
Hours: 37.5 hours per week (Monday to Friday)
Benefits: Pension scheme, private medical insurance, life insurance, season ticket loan
The client requests no contact from agencies or media sales.
£40,500 - £44,100 per year
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
Join our Customer Engagement and Experience team as our Data Imports Manager, where every day you’ll be helping to make sure our supporters’ donations and personal details are handled with care and accuracy.
You’ll manage the Data Import Team, who process around £30 million in donations each year and safely manage details for about 180,000 new supporters. It’s a role right at the heart of our operations, keeping our systems running smoothly and ensuring supporter data is looked after properly.
Day to day, you’ll manage the flow of financial and personal data into our CRM, whether it’s from third-party suppliers or our website. You’ll own the use of our automation tools to ensure data imports are efficient and accurate.
You’ll support your team, respond to data queries, and as the product owner of our bespoke ETL tool work closely with developers, designers and data teams to deliver high quality solutions. There’s plenty of scope to spot ways to improve how we work, reducing manual processes and making things quicker and smarter without compromising quality.
Alongside this, you’ll produce regular reports to keep things on track, such as weekly/monthly reconciliation reports for Finance, and oversee tasks such as creating our Gift Aid claim. You’ll also play a key part in developing and monitoring KPIs, making sure we’re hitting our goals and delivering a reliable, accurate service.
If you enjoy working with data, guiding a team and making a practical difference every day to how a charity runs, we’d love to hear from you.
What we want from you
We’re looking for candidates who have an expert knowledge of database systems and be able to channel this knowledge into meeting the business needs of the charity.
You’ll be a natural collaborator, able to build strong relationships and comfortable working with people at all levels across the charity. You’ll be comfortable managing multiple priorities and relationships, keeping a high volume of tasks moving smoothly and within set timeframes. Time management is key in this role, as you’ll understand how data processes directly affect income and supporter experience.
With a practical, agile mindset, you’ll be a problem solver who can look at systems and processes with fresh eyes and quickly spot opportunities to make them more efficient and effective. Process-driven and detail-focused, you’ll take a proactive approach to improving the way we work, without losing sight of the bigger picture.
Excellent communication skills are essential, you’ll be confident having open, honest conversations to protect the integrity of our data, and able to influence decisions when it counts.
You’ll have experience managing and coaching a team, supporting people to achieve great results while developing their skills and confidence.
Ideally, you’ll also have a good understanding of charity law relating to fundraising, Gift Aid, data and information management, along with experience of customer relationship databases, particularly Raiser's Edge.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 6th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 14th July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Rosa – the UK fund for women and girls – is looking for a Communications and Marketing Manager to shape
and deliver our communications at a pivotal moment.You’ll lead the delivery of our new 2025–2028 Communications Strategy, driving bold, values-led communications that inspire, influence, and mobilise. From amplifying the voices of grassroots organisations to showcasing fund impact to donors and policymakers, this is a chance to make real
change happen through storytelling, strategy, and connection.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join our Education Team in a critical period in our growth and development. We are on a mission to grow our impact, reaching more children with our exciting virtual programme and deepening our impact.
Every week we have over 250 Young Pirates join our sessions. The sessions are led by part time Session Leaders and supported by volunteers. The core Education Team is the engine room behind those sessions.
The Deputy Programme Manager works as part of this team. They work closely alongside the Programme Manager to ensure high quality delivery, and take particular responsibility for the day-to-day operations of the programme.
We think the ideal Deputy Programme Manager will be
– An experienced facilitator who is comfortable supporting colleagues in their delivery.
– Calm and organised, ready to be the point person and key troubleshooter for the day to day challenges of a busy learning environment.
– Highly motivated to improve outcomes for young people and ambitious about what we can achieve together.nal team co-ordinator for around 15 hours per week, as well as some extended support from the rest of the delivery team.
For a full job description please view the job page of our website.
We develop the literacy, confidence and perseverance of children who are falling behind in class and have fewer opportunities in their personal lives.


The client requests no contact from agencies or media sales.
Are you skilled in building strategic relationships that directly improve the lives of people living with a life-limiting condition?
We have an exciting opportunity for a Partnerships Manager to join our Services and Partnerships Directorate. In this role, you will lead, develop and manage strategic relationships with external organisations and service providers that enhance the delivery, accessibility and impact of our support for people living with and affected by Motor Neurone Disease (MND).
From working with mobility and equipment providers, to energy suppliers, financial assistance organisations and specialist health and care services-these partnerships will help reduce practical barriers and improve quality of life for people facing the challenges of MND.
You'll bring experience, insight, and a collaborative approach to building high-impact, purpose-driven partnerships that result in tangible outcomes.
Key Responsibilities:
- Proactively identify and develop new partnership opportunities that directly support people with MND-e.g. providers of specialist furniture, technology, energy, financial aid, or care services
- Lead on establishing and onboarding partnerships that enable joint working, service coordination, and referral pathways
- Manage partnership contracts and memorandums of understanding
- Monitor, measure, and report on partnership performance and impact
- Develop and maintain effective monitoring and measurement, demonstrating outputs, effectiveness and impact.
- Stay informed about MND, the Association's work, and wider sector developments through regular horizon scanning to inform partnerships
- Engage and collaborate with colleagues across directorates to identify new partnership opportunities to ensure partnerships align with evolving needs of the MND community
- Provide support to other managers within National Support Services when needed
- Line manage a team of three direct reports
About You:
- Proven experience of creating and delivering innovative partnership proposals that deliver social or health-related impact
- Ability to build strong working relationships with a wide range of stakeholders
- Confident project management skills and the ability to manage multiple projects and priorities
- Strategic thinking and a solutions-focused mindset
- A proactive and collaborative approach to teamworking
- Commitment to high standards of delivery
- Strong organisational and communication skills
- Commitment to improving support for people living with MND
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum 1 day per month, with flexibility to attend more regularly in line with business needs. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Experience of developing and delivering creative and innovative partnership proposals, ideally social or health-related.
- Strong communication and interpersonal skills, with the ability to build relationships with a range of stakeholders, both internal and external.?
- Excellent project management and organisational skills, with the ability to manage multiple projects and priorities.?
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
- We are happy to consider alternative application formats for those who find the online form challenging.
If you're looking to make a real impact through strategic partnerships and want to be part of a values-led organisation, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.