Impact evaluation manager jobs
Head of Central Operations
Reference: JAN20262325
Location: Hybrid / Flexible – RSPB UKHQ – The Lodge Sandy SG19, Bedford MK42 & Homeworking
Salary: £51,549.00 - £55,035.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave
You’ll love this role if you’re excited about helping the UK’s largest nature conservation workforce be the very best it can be. This is a rare opportunity to make a meaningful impact by bringing your expertise in central operations, workplace management, logistics and workforce support to a mission that matters for nature.
We’re looking for an inspiring leader with a strong track record of driving high performance, improving processes, and optimising workplace provision and strategy across multiple locations. You’ll thrive in a values-led, inclusive organisation and be confident collaborating across a dispersed workforce to deliver results.
This role holds the functional overview of our UK Headquarters at The Lodge (Sandy, Bedfordshire) and Logistics in Bedford, and the delivery of UK-wide operational programmes.
This is a hybrid working position using the following working pattern:
- two days per week at RSPB UKHQ in Sandy, Bedfordshire
- one day per week on site at Logistics in Bedford
- two days working from home.
There will also be some infrequent travel and overnight stays to other RSPB sites across the UK.
Essential skills, knowledge and experience:
Demonstrable and proven
- experience of delivering operational, workplace and remote workforce optimisation and engagement programmes
- ability to positively influence change, work collaboratively and demonstrate credibility
- experience in creating and implementing effective workplace (offices and workplaces) strategies, including review, provision and utilisation analysis, monitoring and reporting
- experience of operations, estate improvements, maintaining compliance and leading estate development projects
- experience of programme and project management principles and application, including reporting
- leadership and people-management skills, with the ability to develop and support team members towards high performance
- understanding of how equality, diversity and inclusion enables an organisation to be successful
- Experience of working with, managing and incorporating volunteers as part of the team
- IWFM or equivalent qualifications
Ability to
- delegate effectively, identifying team members’ strengths and weaknesses to assign tasks appropriately and empower autonomy
- make pragmatic, reasoned and practical decisions, recommendations and alternative solutions based on sound analysis and logic
- understand and interpret technical reports, design briefs and works contracts, particularly those relating to building and infrastructure projects
- Commit to the hybrid working pattern
This is a permanent role working 37.5 hours per week and may include (by exception) some out of hours working or call-outs.
We are using a short application window for this role as we anticipate high interest and wish to give all applications the attention they deserve.
Closing date: 23:59, Sunday 1st March 2026.
Interviews will be held from Monday, March the 9th and details will be provided to successful applicants in advance.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete a full application including evidence on how you meet the skills, knowledge, and experience requested.
Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
This senior leadership role provides strategic and operational oversight of WGN’s Clinical Services, ensuring the delivery of innovative, safe, high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for survivors of Violence Against Women and Girls (VAWG).
As Head of Clinical Services, you will lead a multidisciplinary team delivering individual therapy, group work, body-based therapies and web-based counselling within WGN’s intersectional Black feminist framework and Holistic Empowerment Recovery (HER) Model. You will shape the strategic direction of clinical services, strengthen partnerships, embed strong clinical governance and safeguarding practice, and foster a culture of collective care, reflective practice and anti-oppressive leadership.
This role combines strategic leadership, service development, clinical oversight and people management to ensure WGN’s therapeutic services remain sector-leading, accessible and survivor-led.
About you
As Head of Clinical Services, you will:
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Provide strategic and clinical leadership across all therapeutic services, ensuring high-quality, trauma-informed, strengths-based and non-pathologising support within an intersectional feminist framework.
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Lead and develop multidisciplinary teams, line managing senior clinical staff and embedding reflective practice, wellbeing and anti-oppressive leadership.
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Hold responsibility for safeguarding and risk management as Designated Safeguarding Lead, ensuring robust case oversight and partnership working to keep survivors safe.
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Drive service development and innovation, using data, survivor feedback and best practice to shape responsive therapeutic pathways and specialist trauma interventions.
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Ensure equitable and inclusive access, strengthening referral pathways, managing demand with service managers and reducing barriers for marginalised survivors.
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Oversee monitoring, evaluation and quality assurance, ensuring compliance with professional standards and funder requirements and using learning to improve services.
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Build partnerships and sector influence, representing WGN externally and contributing to training, knowledge-sharing and policy discussions.
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Embed survivor voice and co-production across service design, delivery and development.
Closing date and Interviews
This vacancy is open to applications on a rolling basis with interviews taking place on a rolling basis.
We encourage early applications, as the role may close before the advertised date if a suitable candidate is appointed.
About us
Women and Girls Network (WGN) is a pan-London organisation that supports women and girls affected by all forms of gendered-based violence. Our overall aim is to promote, preserve and restore the mental health and well-being of women and girls who have experienced, or are at risk of, gendered-based violence, whilst working towards a society free of gendered-based violence.
We do this by:
- Providing women-only holistic and seamless therapeutic services, which meet women and girls’ needs and contribute to total and sustainable recovery from the experiences of violence.
- Evidencing the impact of gendered-based violence and presenting this information in appropriate forums to affect social change in attitudes towards, and responses to, gendered-based violence.
- Developing good practice in the sector by providing training and guidance on specialist service provision and the development of culturally appropriate service delivery.
WGN is proud to be an accredited Living Wage Employer and a member of The London VAWG Consortium, Halo Code, and Helplines Partnership.
Join us and be part of a team that values your well-being, growth, and contribution.
We are deeply committed to creating a workforce that reflects the diversity and strength of the women and girls we serve, and we strongly encourage candidates from Black and Global Majority backgrounds with Lived Experience who may not meet all criteria to apply.
WGN is an equal opportunities employer.
The above post is exempt under the Equality Act 2010, Schedule 9, Part 1.
We promote social change that transforms societal attitudes, practices, and policies to prevent and eliminate violence against women and girls.



The client requests no contact from agencies or media sales.
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer.
Job title: Individual Giving Officer
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
Job type: Full or Part time
Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager.
Salary: £27,000 – £30,000 per annum, pro rata depending on experience (£21,600 – £24,000 actual for 28 hours per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You’ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles – using audience insight, segmentation and performance data to continually optimise results.
You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns.
This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development.
About you
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
You’ll ideally bring:
- Experience delivering direct marketing campaigns across digital and offline channels
- Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content
- Strong understanding of direct response principles and supporter/customer journeys
- Experience managing multiple campaigns and timelines
- Excellent copywriting and editing skills for fundraising or marketing campaigns
- Confidence using CRM systems for segmentation, reporting and analysis
- Experience working with campaign suppliers such as agencies, printers or mailing houses
- Strong project management and organisational skills
- A creative, test-and-learn mindset focused on performance and optimisation
- You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.
Application closing date: Midnight on 1 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
About the Organisation
Ascension Trust (AT) is a Christian inter-denominational organisation with a passion to empower individuals to work together within their local community and nation, to contribute positively to society and to improve the quality of life of the disadvantaged and vulnerable. Established in 2003, our strapline is “Reaching Out to Where You Are”.
Established by Reverend Les Isaac OBE, Ascension Trust operates as an umbrella body for a range of initiatives, including Street Pastors, School & College Pastors, Prayer Pastors, Rail Pastors, Response Pastors, the 60/40 Youth Project, Synergy Network, Five2Medics, the AT Beacon Project, and Overseas Missions, alongside a range of training programmes.
Ascension Trust is a charity registered in England and Wales (Charity No. 1127204/Company No. 06751712) and works in partnership with Ascension Trust Scotland.
About Bridge Watch
Bridge Watch is a suicide prevention and community safety programme that deploys trained volunteer patrols on London’s bridges to identify and support individuals at risk, helping to prevent tragic outcomes.
The programme forms part of wider suicide prevention efforts across the Square Mile and surrounding areas, with a focus on early intervention, compassionate engagement, and partnership working. Bridge Watch volunteers are supported by a comprehensive training framework that equips them to confidently and safely engage with people in crisis, raise public awareness, and signpost to appropriate support.
Bridge Watch continues to develop its coverage, volunteer base, and profile, working closely with statutory and community partners.
Job Summary
The Bridge Watch Assistant will provide administrative and operational support to the Bridge Watch Programme Lead, contributing to the effective day-to-day running, coordination, and development of the programme.
The role plays a key part in supporting volunteers, maintaining smooth operations, and helping to raise the profile and impact of Bridge Watch across London.
Hours: Part-time, three days a week.
Contract: Fixed term for three years.
Main Duties & Responsibilities
Programme Administration & Coordination
- Support the coordination of the day-to-day operations of the Bridge Watch programme
- Manage incoming and outgoing correspondence and maintain accurate administrative records
- Assist with scheduling, rotas, and general programme organisation
Volunteer Support & Engagement
- Support the recruitment, onboarding, and initial engagement of Bridge Watch volunteers
- Assist with patrol rotas and arranging cover where necessary
- Support follow-up with volunteers to review early experiences and ongoing engagement
- Process volunteer expense claims in line with organisational procedures
Communications, Events & Engagement
- Support the development and delivery of programme communications and awareness-raising activities
- Assist with website and social media content preparation
- Liaise with volunteers, partners, and external organisations to support meetings and events
- Arrange meetings, including booking rooms, preparing agendas, and circulating notes where required
Operational & Practical Support
- Provide practical support at the Bridge Watch base, including assisting with equipment and uniforms
- Order uniforms and equipment and assist with stock management as required
- Attend meetings, events, and occasional patrols to support programme delivery and quality assurance
Monitoring, Development & Funding Support
- Assist with basic research, data collation, and reporting as directed
- Support the preparation of evidence and contributions toward funding applications
- Assist in the development of volunteer resources and support materials
General Responsibilities
- Liaise with members of the wider Ascension Trust staff team as required
- Undertake any other duties reasonably required in line with the role
Experience
- Experience of working in the third sector
- Experience in an administrative or coordination role
Essential Skills
- Good understanding of volunteering and the third sector
- Ability to engage with social media platforms and support basic content creation
- Proficiency in Microsoft 365 (Word, Outlook, Excel, PowerPoint)
- Strong organisational skills with attention to detail
- Ability to prioritise workload and manage competing demands
- Comfortable working independently and as part of a team
- Good written and verbal communication skills
- Willingness and ability to learn new skills
Desirable Skills
- Experience supporting projects or programmes
- Ability to collate and analyse basic data to support reporting and identify trends
To apply, please complete the application form. All CVs must be accompanied by a completed application form.
Closing date: Sunday, 28 February 2026.
Interview date: w/c 9 March 2026.
No contact from agencies or media sales.
Support homelessness people by helping them into stable accommodation, improve their health and wellbeing, and gain independence.
About the role
This role will play a vital role in supporting guests using our all year-round Day Centre and Night Shelter. You will work within a casework team working with clients on a 1:1 basis to develop and deliver individual support plans and will work in partnership with local organisations to provide a joined-up response to homelessness. Recognising homelessness is often a result of complex and multiple problems, you will use your communication and organisational skills to work with existing agencies and organisations to identify the best course of action for each individual. This role offers the opportunity to make a meaningful impact on the lives of individuals experiencing homelessness while developing your skills in communication and fundraising to support the charity's mission. We as an organisation are committed to ongoing professional development through our network of partners and support organisations both local and national. The variety within this role would suit someone who is looking to gain casework experience, or someone looking to broaden their existing knowledge.
Key responsibilities:
Operational
- Support the assessment of referrals in partnership with external referral agencies to determine suitability for all of our services
- Maintain accurate and up-to-date records on the client database, ensuring all information is handled securely and confidentially
- Work closely and collaboratively with colleagues, volunteers, and external support organisations to provide coordinated support.
Client engagement
- Assist in co-producing and delivering personalised support plans with each client that reflect their goals
- Take responsibility for a cohort of clients and undertake regular check-ins with them, liaising with external agencies to explore appropriate move-on options
- Help coordinate transitions from GHP services to next-stage accommodation or support
- Build positive relationships with clients, engaging with empathy, professionalism, and respect
- Offer wider support and referrals around welfare, housing, and wellbeing issues as determined by their personal support plan.
Service Development
- Develop personable & positive working relationships with a wide range of local services
- Contribute ideas to improve client processes and service delivery
- Assist in collecting and reporting feedback and data to support service evaluation to a range of stakeholders including trustees, funders and others.
Organisational engagement
- Contribute to organisational strategic planning and review of progress
- Contribute to the development of grant proposals and reporting as required
- Contribute to the development of relevant organisational policies and procedures
- Develop collaborative working relationships with all staff and volunteers.
For a full job description and person specification go to We're hiring - Greenwich Homeless Project.
The client requests no contact from agencies or media sales.
Lead an organisation that transforms lives through literacy
Executive Director - Adult Literacy Trust
Time Commitment: 3-4 days per week
Location: Primarily home based, with regular meetings across London
Salary: £75,000 FTE (pro rata), plus pension and holiday entitlement
About Adult Literacy Trust
The Adult Literacy Trust (ALT) believes that reading is a right, not a privilege. Today, more than 8 million adults in the UK struggle with functional literacy, limiting their access to education, employment, independence and opportunity. ALT exists to change that.
Founded in 2021, ALT provides personalised, one to one reading support for disadvantaged adults across some of London's most deprived communities. Volunteer Reading Coaches help learners build confidence, unlock opportunities, and rewrite the narrative of their lives. Retention among learners and volunteers is exceptionally high, and demand for the programme continues to grow.
Why This Role Matters
As Executive Director, you will shape a charity with the potential to change many lives.
You will:
- Drive strategic growth by leading an exciting expansion that will see ALT scale its programme across London and beyond.
- Champion the cause nationally, raising ALT's profile and influencing the policy landscape around adult literacy.
- Strengthen organisational foundations to ensure robust governance, financial sustainability, and operational excellence.
- Build powerful partnerships with funders, adult learning providers, policymakers, and community organisations.
- Lead and empower a small, talented team - cultivating a culture of collaboration, commitment and learner centred impact.
- Amplify learner and volunteer voices by ensuring that those directly affected help shape our work.
What Makes This Opportunity Inspiring
- Improving literacy delivers life changing outcomes: employment, wellbeing, independence, confidence and community connection. Every adult who learns to read improves their own life chances and that of their family.
- ALT has a proven model, a solid funding base, excellent evaluation, a committed volunteer base, and a highly engaged Board (including trustees with lived experience).
- ALT is poised to expand rapidly and influence systemic change within the adult learning ecosystem.
- This role combines strategic leadership with hands on delivery. Perfect for someone who thrives in mission driven, entrepreneurial environments.
Ideal Candidate Profile
Skills and Experience
- Strategic leader with experience spanning operations, external affairs, and organisational growth.
- Proven fundraising track record, especially securing multi year grants; experience with major donors beneficial.
- Skilled relationship builder able to represent an organisation with credibility and warmth.
- Experience of financial management, governance, and compliance within a charity setting.
- Understanding of adult learning, literacy or education is desirable, but not essential.
Personal Attributes
- Visionary and adaptable, with strong strategic insight.
- Empathetic, collaborative and grounded in purpose.
- Excellent communicator, comfortable representing ALT publicly.
- Practical, hands on leader with a positive, solutions focused mindset.
- Deeply committed to equity, inclusion and community empowerment.
Recruitment Timeline
To ensure equitable access to information and uphold ALT's commitment to Equity, Diversity and Inclusion, the charity will be hosting a Q&A webinar in place of individual informal calls with the Chair. We encourage all interested candidates to submit questions in advance, which will be addressed during the session. Please register your interest in attending this webinar on Wednesday 4th March 2026 and we will send you a link.
Application Deadline: 5pm Wednesday 18th March 2026
First Interviews: w/c 6th April 2026
Final Interviews: w/c 13th April 2026
How to Apply
Charity People Ltd is acting as a recruitment agency advisor to ALT on this appointment. Interested candidates are invited to submit a CV to Senior Appointments at Charity People and request a candidate pack in the first instance.
For an informal conversation about the role or if you have further questions prior to applying, please contact Fabrice Yala at Charity People
We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.
About the role
People with Parkinson’s need people to better understand the condition and take action. From their neighbours and friends, to decision makers and healthcare professionals.
You’ll help make that happen through high impact, creative and engaging media work that grabs headlines and shines a light on the reality of Parkinson’s and our campaigning work to improve the lives of people living with the condition.
You’ll contribute to the smooth running of a busy press office, jumping on newsworthy opportunities that will help us keep Parkinson’s in the public conversation, and make sure that we have an army of ready, willing and able speakers - from colleagues to those affected by the condition.
What you’ll do:
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Develop and deliver sustained and effective proactive media campaigns to support specific aspects of Parkinson’s UK’s work, especially its policy and campaigns work, as we move towards a cure and better support
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Remain responsive to the news agenda, creating opportunities to raise campaign and condition awareness in key titles
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Ensure that the voices of people with Parkinson’s are central to our media work, building a network of willing and engaged storytellers
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Keep spokespeople media ready with regular internal media training, building confidence and testing their skills
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Track and evaluate your work, demonstrating impact and sharing learnings with the wider team
What you’ll bring:
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Experience of planning and delivering high profile and impactful media campaigns - policy and campaigns experience is required
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Ability to identify and develop newsworthy stories
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Excellent written and oral communication
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Good understanding of working with storytellers, the required sensitivity and associated GDPR requirements
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Experience of operating in a modern digital workplace, including using digital tools
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held in person at our London office on 5 March 2026.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Job Description
Lead research and policy projects
You will lead our Research and Policy team and manage our research experts. This will include leading on existing and new projects from concept design to funder reporting, as well as conducting research in different areas of economic and social policy like social security, pensions, VAWG, labour market, social care, etc.
Maintain and forge external partnerships
You will maintain, identify and forge new collaborations with academics, feminist organisations and economics think tanks.
Represent WBG at external events and to the media
You will represent WBG in meetings with key stakeholders and speak at external events. You will also be a spokesperson for the press, radio and broadcast TV to promote WBG’s research and analysis.
Contribute to our advocacy strategy
You will work closely with our Communications and Public Affairs team to ensure our research outputs are relevant to our advocacy goals and that they are accessible to a wide range of audiences, including policymakers, politicians, journalists, and feminist campaigning organisations.
Supervise our research and policy support programme
In collaboration with our Head of Training and Capacity Building you will expand our programme of research and policy support for grassroots organisations in the UK and internationally.
Manage a team and support its members
You will be leading not only projects but also people. You will have experience of supporting, motivating and leading a team of people and supporting them to develop new skills and grow in their careers. This includes staff members and paid interns.
Hours: 30 hours per week. We operate a shorter working week with 30 hours the equivalent of full time. We are happy to consider a secondment role and/or flexible working arrangements. Some out of hours working will be required for which TOIL will be given.
Location: Must be resident in the UK with the right to work in the UK. Post is hybrid with requirement to be in the office at least once a week. Office is in Vauxhall, London.
Duration: 10-month fixed-term contract.
Line management: Reports to the Director, manages three staff members and any paid interns working in the Research and Policy team.
Start date: Late May 2026
Interviews will be held on w/c 13 April 2026.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with the UK’s leading breast cancer charity, on an exciting PR Officer opportunity.
The successful candidate will play a key role in leading media relations, creating impactful content and elevating the charity's profile across the UK media. This role is central to raising awareness of breast cancer, strengthening public understanding and ensuring the charity is seen as a trusted and authoritative voice on breast cancer research, care and support.
Key Responsibilities:
- Develop and nurture trusted relationships with national, regional and specialist journalists to increase media engagement and understanding of their work.
- Identify and activate media opportunities that position the charity as a leading and trusted authority in breast cancer awareness, research and support.
- Create compelling media content including press releases, statements, blogs and case studies, ensuring timely internal approval and distribution.
- Support media interviews and prepare spokespeople, ensuring messaging is clear, accurate and impactful.
- Monitor, evaluate and report on media coverage, producing regular impact reports for senior stakeholders and insights to inform future PR activity.
- Manage relationships with media monitoring agencies and external partners to optimise coverage tracking and evaluation.
- Integrate PR activity with digital communication channels to ensure consistent messaging and maximise reach.
- Assist with out-of-hours media support and organisational events when required, ensuring the charity’s voice remains professional and responsive.
- Collaborate with internal teams including campaigns, research, policy, fundraising and support services to align messaging and amplify key initiatives.
Person Specification:
- Significant experience working within a fast-paced press office, PR agency or media environment, with a proven track record of securing positive media coverage.
- Exceptional relationship-building skills with journalists, stakeholders and internal teams.
- Strong organisational skills, with the ability to manage multiple priorities and tight deadlines effectively.
- Excellent verbal and written communication skills, with a strong eye for storytelling, accuracy and clarity.
- A creative approach to identifying media angles and bringing stories to life for diverse audiences.
- Resourceful, adaptable and confident using digital tools and the Microsoft Office Suite.
- Thorough understanding of the UK media landscape and what makes a story newsworthy.
What’s on Offer
- Salary: £31,000 - £33,500
- Location: Hybrid with 2 days per week in the Central London office
- Contract: Permanent
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the Apply Now button (please do not apply via email). We aim to respond to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability or age. We actively encourage applications from a wide range of backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.
To build strong relationships and co-design services that reflect community priorities in Braunstone.
Main responsibilities and duties
Community Engagement & Co-Design
- Build and maintain trusted relationships with Braunstone residents, community groups, local businesses and grassroots organisations
- Facilitate conversations, workshops, and engagement activities to co-design services and projects to ensure community voices and lived experience meaningfully inform service development and delivery
- Act as a visible and approachable presence within the community
- Promote inclusive, accessible, and trauma-informed engagement practices
- Gather community feedback and insight to inform service improvement, contribute to monitoring, learning, and evaluation activities
- Reflect on practice and adapt approaches in response to community needs
Volunteer Engagement & Support
7. Recruit, induct, coordinate training and support volunteers, with a focus on local community involvement, including support to deliver b inspired services
- Acting as a key point of contact for volunteers, develop clear, meaningful volunteer roles aligned with community and organisational needs
- Foster a positive, inclusive volunteer culture that values contribution and wellbeing
Partnerships, Networking & Community Presence
10. Build and maintain relationships with local organisations, businesses, networks, and stakeholders, including representing the organisation at community meetings, events, and forums
- Strengthen local connections to improve service reach and impact by identifying opportunities for collaboration and shared learning
Communications & Community Storytelling
12. Support delivery of the organisation’s communications plans including engagement with digital platforms with a focus on community engagement and impact to strengthen community connection and awareness
- Create and source digital content (e.g. short written pieces, photos, videos, social media content) that showcases community-led work and lived experience, ensuring content is inclusive, ethical, and reflective of organisational values
- Work with colleagues to share stories that demonstrate learning, outcomes, and community voice
Project Support & Community-Led Fundraising
- Support small-scale, project-specific fundraising activities that emerge from community-led initiatives, working alongside colleagues and community members to help shape funding ideas where needed
- Contribute information and insight to funding applications when relevant
- Build relationships with local supporters, businesses, and community partners
General Duties:
18. Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination with the team’s activities.
19. Undertake administrative and maintenance duties that assist in the smooth running of the Neighbourhood Support Base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management, and visitor service and care.
20. Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.
21. Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.
22. Work outside normal office hours and at weekends as and when required.
23. To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.
24. To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.
This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.
Person Specification
Post: Community Engagement Coordinator E=Essential / D= Desireable
Qualifications and Experience
Experience in community engagement, community development, or a similar role E
Experience recruiting, supporting, or working alongside volunteers E
Experience of working in the charitable/voluntary sector D
Some experience or understanding of community or project-based fundraising D
Knowledge
Understanding of community-led and co-production approaches E
Commitment to dignity, inclusion, and empowerment E
Understands the needs of deprived communities and barriers and challenges facing individuals and service providers E
Knowledge of safeguarding procedures for both adult and child protection D
Health and safety processes in relation to community activity D
Experience supporting communications or digital engagement in a community or voluntary setting D
Knowledge of local communities and networks D
Skills
Confidence creating or contributing to digital content or communication E
Ability to engage respectfully with people from diverse backgrounds and build positive relationships E
Excellent organisational skills and experience E
Excellent verbal and written communication skills E
Strong IT skills especially with Microsoft Office E
Problem-solving skills and ability to adapt and act accordingly to situations E
Good time management skills to be able to support the needs of multiple people E
Ability to keep accurate records and a good understanding of the importance of data E
Personal
An interest in helping other people, regardless of their circumstances E
Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need E
Trustworthy, reliable and able to keep matters confidential E
A high level of patience and emotional resilience E
Ability to contribute effectively to a small team E
Calm and professional E
Other
Right to work in the UK E
Satisfactory DBS check E
Full and clean UK driving Licence E
The client requests no contact from agencies or media sales.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
As part of a newly created Outreach squad focused on reaching and engaging with the bereaved military community, you will use digital marketing skills to help us develop a thriving online community.
You’ll take full ownership of our day-to-day social media activity across platforms like Facebook, Instagram, LinkedIn, and TikTok. From scheduling content and managing the calendar, to engaging with our audience and contributing to campaign ideas.You’ll also help deliver key marketing tasks that support outreach, engagement and growth, connecting families to the services we offer.
It all starts here – we can’t support families if they don’t know we exist.
The key responsibilities of this role are:
Social Media (Core Accountability)
Planning & Scheduling
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Own and manage the social media content calendar, ensuring consistent, relevant output aligned to Outreach priorities.
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Schedule and publish content across platforms including Facebook, Instagram, LinkedIn, and TikTok using agreed tools.
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Work closely with the Head of Outreach to refine platform focus, tone, and audience segmentation.
Content & Campaign Support
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Suggest and implement social-first content ideas that support campaigns, service launches, and ongoing outreach to beneficiaries.
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Create simple, on-brand social content where required (e.g. Canva graphics, polls, text-based posts, evergreen content).
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Work closely with the in-coming Content Creator to ensure video and visual content is used effectively and repurposed across channels.
Community Engagement
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Actively monitor and respond to comments, messages, and enquiries across social platforms, with particular sensitivity to bereavement-related conversations.
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Engage appropriately with the wider military, veteran, and bereavement community online to help maintain visibility and connection.
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Escalate sensitive, safeguarding, or service-related enquiries to the appropriate team in line with agreed processes.
Monitoring & Insight
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Track and report on key social media metrics (e.g. reach, engagement, follower growth, link clicks).
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Use insights to recommend improvements and help the Outreach Squad learn what content resonates.
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Keep up to date with platform changes, trends, and best practice.
Marketing Execution (Additional Responsibilities)
Email Marketing
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Own the creation, scheduling, and sending of regular email updates to bereaved families using agreed platforms.
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Maintain email lists in line with data protection requirements and agreed segmentation.
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Track basic performance metrics (open rates, click-throughs) and share insights with the Head of Outreach.
Website Content Support
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Upload and maintain marketing content on the website, including news articles, blogs, and impact updates.
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Ensure content is accurate, on-brand, and correctly formatted.
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Work with the Head of Outreach to ensure content is published in a timely and coordinated way.
General Marketing Support
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Support the delivery of wider marketing and outreach activity as required (e.g. campaign roll-outs, asset updates, coordination tasks).
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Assist with keeping marketing materials organised, up to date, and accessible for the wider team.
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Contribute to continuous improvement of how marketing activity is delivered across the Outreach Squad.
The 30-day goals for this role are:
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Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
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With support from the Head of Outreach, conducted a full audit of all the charity’s social channels.
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Taken ownership of social channels and scheduling calendar/tools.
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Agreed key performance measures and personal success measures with Head of Outreach.
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Demonstrates a clear grasp of the Scotty’s tone and marketing philosophy.
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Understands the current beneficiary email journeys and how the existing process works.
The 60-day goals for this role are:
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Publishing consistently across key social channels in-line with priorities agreed with the Head of Outreach.
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Set early baseline performance within agreed key metrics.
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Taken responsibility for creating and sending the weekly Children & young people (CYP) email, Springboarder (young adult) email, and monthly Community updates email.
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Showing effective working practices with the Content Creator leading to engaging social content demonstrated by meeting agreed metrics.
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Proactively supporting the Head of Outreach in other digital outreach activities.
The 90-day goals for this role are:
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Independently running day-to-day social media activity maintaining consistency in quality, tone and frequency.
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Recognised internally as the go-to person for day-to-day social media and email marketing delivery.
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Demonstrating clear improvements in at least 2-3 agreed metrics (such as engagement rates, click throughs, open rates etc).
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Using insights to optimising content mix, timing and formats to improve effectiveness.
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Working with the Head of Outreach and Content Creator, we already have the best social engagement rates of any UK military charity!
What You’ll Need to Succeed
Must Have
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Practical experience managing professional social media accounts across platforms such as Facebook, Instagram, LinkedIn, and TikTok.
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Strong written communication skills, with the ability to adapt tone and messaging for different audiences and platforms.
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Confidence using social media scheduling tools and basic design platforms such as Canva.
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High emotional intelligence and the ability to communicate with empathy and professionalism, particularly around sensitive topics such as bereavement.
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Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment.
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A genuine belief in Scotty’s mission and a commitment to representing the charity thoughtfully and responsibly online.
Nice to Have
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Experience uploading and managing content on a CMS (e.g. WordPress or similar).
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Familiarity with interpreting basic performance data (social insights, email open and click-through rates) to inform improvements.
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Experience of the UK military community.
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An interest in community-building and using digital channels to create connection, not just visibility.
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Experience delivering or supporting email marketing campaigns, including writing copy and sending campaigns.
Additional Information
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The role may require occasional evening or weekend work
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Enhanced DBS check required
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Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
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Families Come First
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Everyone a Supporter, Every Supporter a VIP
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Love What You Do
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Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Closing date: Friday 13th March.
Important Information:
Feedback
Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received, and only candidates shortlisted for an interview will be contacted via email.
Location
We will only consider applications from candidates located within 2 hours of central Cambridge.
We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home.However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice.That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
SV 2has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire and Derby City who has experienced sexual abuse, assault or violence, including their friends and family members. We support people irrespective of age, gender or when the abuse occurred.
We're looking for a highly motivated ISVA (Independent Sexual Violence Advisor) to work across Derbyshire. The role will support people aged 18 and over who have experienced sexual abuse or rape at any point. The successful candidate with join our friendly, professional and passionate team, working across Derbyshire remotely and in person.
You might be the right person for the role if you have:
· At least one year’s experience in managing complex client cases
· Experience of building relationships with partner services and other professionals
· Knowledge of issues affecting victims of sexual violence and abuse
· Experience in delivering services in a confidential environment
· Driving licence and access to a car with business insurance
· Knowledge and experience in relation to the Safeguarding of Vulnerable Adults and Children
We're keen to hear from you if you are looking for a new challenge.
In exchange we offer a competitive salary which increases on qualification, 27 days annual leave plus bank holidays and a comprehensive employee wellbeing service.
Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to be on site for at least half of your working week.
This role is subject to Enhanced DBS certification and Police Vetting due to the nature of our services. You can find out more about our recruitment of ex-offenders policy by contacting us
Closing date for completed applications is Midnight on 22nd March. If application is successful, interviews will be held W/C 30th March
Job Types: Part-time, Permanent
Part-time hours: 30 per week
Salary: Unqualified Salary is £20,283 (0.8 FTE) Increasing to £22,783 (0.8 FTE )per annum once qualified 27 days, plus bank holidays, leave per annum, pro rata
Benefits:
Additional leave
Company pension
Flexitime
On-site parking
Sick pay
Schedule:
Day shift
Flexitime
Tuesday - Friday
No weekends
Work Location; In person, Derbyshire
Experience: casework , min one year preferred
Application deadline: Midnight 22nd February 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a brand new leadership role at a pivotal moment for the Greyhound Trust.
We’re creating a new team, with a new remit, to take on a new challenge: driving our work across brand, income generation, marketing, communications and engagement so that more greyhounds can be supported, homed and championed.
As Head of Marketing, Communications and Income Generation, you’ll build and lead a compact, hands-on, multi-disciplinary team, bringing together specialist skills and embedding genuinely integrated, collaborative ways of working. This role will suit someone who enjoys shaping teams as much as shaping strategy — and who is excited by the opportunity to create something from the ground up.
Reporting directly to the Chief Executive, you’ll be a key member of the senior management team, contributing to the organisation’s strategic development, long-term planning and operational effectiveness. You’ll work as part of a highly motivated, close-knit leadership group based at the National Greyhound Centre in Horley, Surrey, where collaboration, mutual support and shared accountability really matter.
Alongside leading the Trust’s brand, marketing and income generation activity, you will also develop and manage our wholly owned trading subsidiary, Greyhound Events Ltd — ensuring it grows sustainably and plays a meaningful role in both income generation and supporter engagement. You’ll see events not just as fundraisers, but as powerful opportunities to build relationships, tell our story and bring new audiences closer to our cause.
You’ll be responsible for creating and delivering an integrated brand, marketing and income generation strategy, grounded in audience insight and sector best practice, and flexible enough to evolve as we grow. From individual giving and digital campaigns to partnerships, events and retail, you’ll oversee a diverse income portfolio while ensuring supporters and volunteers have a consistently positive experience with the Greyhound Trust.
This is a role for a leader who combines strategic vision with practical delivery, and who leads with empathy, creativity and determination. You’ll support colleagues and volunteers across the organisation, champion high standards, and help ensure that everything we do reflects our values — committed, compassionate and determined — always doing what is best for every greyhound.
We are excited to hear from you if you bring experience, energy and a commitment to our casue.
Please see the full JD / Job pack below.
Greyhound Trust was founded in 1975. Since then we are proud to have found over 100,000 loving homes for greyhounds.



The client requests no contact from agencies or media sales.
Rinova Ltd is an established and successful Employee-owned company, with headquarters in central London and a branch in Malaga, Spain. Rinova is a key deliverer in both UK and EU funded provision. This role is an opportunity to join an innovative, fast-growing company that offers the right applicant the chance to develop their career aspirations. This new key role will support a range of projects across the company, with the option for occasional international travel.
About the job
Rinova Ltd are currently seeking an Employer Liaison and Engagement Lead Officer to support delivery across a range of funded projects in skills, employability and training. Initially, the role will be focused on two key sectors - hospitality and the creative industries, and both projects will be delivered in the London Borough of Southwark. There will subsequently be an opportunity to support other projects related to skills and requiring employer engagement across London.
For the hospitality project, the candidate will work with existing and potential hospitality employers, driving engagement and forging pathways for potential job candidates in the borough of Southwark for opportunities in hospitality roles. The candidate will explore job opportunities for local residents in subsectors such as travel and tourism and the expanding experience economy. In addition the candidate will seek out opportunities for up-skilling local residents who are already in employment.
For the creative and cultural programme, the successful candidate will be expected to support the development of a network of a wide range of employers across the creative sector, including but not limited to film, music, literature, theatre, performance, gaming, fashion, arts & crafts. This will require strong stakeholder engagement skills, encouraging participation from employers in steering groups, networking events and contributions to skills and training initiatives.
This role would suit someone with experience in employer relations, careers advice, work placements or arranging apprenticeships. We need a committed, enthusiastic, and positive individual to join our fantastic team of professionals - empathy, great communication skills and a passion for helping people achieve their potential are must-haves. The successful candidate will be able to identify and engage potential employers, broker and establish ongoing dialogue and good relations with them and find ways for them to assist in forging clear pathways for participants identified within the programmes. They will be expected to present to external partners and stakeholders.
The role will be offered on a full-time basis mainly working within the Rinova office and across the Southwark borough, with the opportunity to work remotely on occasions.
About us
Rinova Ltd is an employee-owned company and a social enterprise operating in the fields of social, economic and cultural development. We specialise in the design and delivery of projects in employment, learning and skills, enterprise, arts and culture and regeneration - in London and internationally. Whilst this role is focused on our UK delivery, there may be opportunities to be involved in our international work and in European travel. Our work includes project development, project management, research, evaluation, funding development, training and capacity building. The client is at the heart of everything we do; our success depends upon partnership working and forging positive and productive relationships with our partners and stakeholders.
This is an ideal opportunity for someone that can broker successful partnerships between employers and potential employees and loves supporting individuals to achieve their employment, education and personal goals.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Start date: We would like the successful candidate to start as soon as possible. Please let us know when you would be available to take up the position if you were to be successful.
Interviews: Successful candidates will be advised when the interviews will take place.
Job description
Employer Engagement, Outreach, & Representation
- Build, manage and sustain a diverse network of employers across hospitality, (including tourism and the experience economy sector) and creative industries (including film, music, theatre, gaming, fashion, arts and crafts) across the capital. For the creative sector there is a particular emphasis on engaging employers from the London Borough of Southwark.
- Identify, approach and engage new employers, promoting participation in funded skills and employability programmes.
- Work with individual employers to identify employment opportunities and provide a brokerage service between local residents and participating employers
- Broker meaningful opportunities for programme participants, including job vacancies, work experience, placements, mentoring, site visits and employer-led activities.
- Support colleagues in the provision of quality information, advice and guidance to match local residents to suitable vacancies.
- Act as the main point of contact for employers, maintaining regular communication and strong working relationships.
- Encourage and support employer involvement in steering groups, networking events, panels, workshops and training initiatives.
- Represent Rinova professionally at employer meetings, industry events and stakeholder forums.
- Deliver presentations to employers and partners to promote projects, explain benefits of engagement and support buy-in.
- Work closely with internal project teams to align employer engagement with participant needs and programme outcomes.
- Support employer onboarding, ensuring clarity around expectations, safeguarding, data protection and funded programme requirements.
- Maintain accurate records of employer engagement, opportunities created and outcomes achieved.
Values, Inclusion & Professional Practice
- Demonstrate empathy, professionalism and cultural awareness when working with employers, participants and partners from diverse backgrounds.
- Actively promote equality, inclusion and accessibility, ensuring employer engagement supports inclusive recruitment, retention and progression.
- Work flexibly across the London Borough of Southwark, including occasional evenings or weekends, and occasional remote working.
- Contribute positively to Rinova’s employee-owned, collaborative culture, sharing learning and supporting team objectives.
- Uphold Rinova’s values and mission, ensuring a participant-centred, partnership-led approach to delivery.
Person Specification
Please address all points in your supporting statement and give examples
Essential Skills, Knowledge and Experience
Employer Liaison & Brokerage Skills
· Experience in recruitment, job brokerage skills, employer engagement, employer liaison or business development within employability, skills or training contexts.
· Proven ability to identify, approach and build relationships with employers, encouraging sustained engagement.
· Experience brokering opportunities such as jobs, placements, apprenticeships, work experience or employer-led activities.
· Ability to manage multiple employer relationships and maintain clear communication and follow-up.
Experience of Creative and/or Hospitality Sector
· Knowledge of, or experience working with, the hospitality, tourism and experience economy and/or creative industries.
· Understanding of employment pathways, roles and recruitment practices within these sectors.
· Ability to speak confidently with employers about skills needs, workforce challenges and progression routes.
Partnerships, Outreach & Stakeholder Engagement
· Experience of outreach activity, including engaging employers, partners or stakeholders from diverse backgrounds.
· Confidence representing an organisation externally and building trust with senior stakeholders.
· Ability to work collaboratively with partners to achieve shared outcomes.
· Experience supporting or contributing to employer forums, networking events or stakeholder meetings.
Communication, Administration & IT
· Excellent written and verbal communication skills, with the ability to produce professional reports, evaluations and presentations.
· Strong organisational skills with the ability to prioritise a varied workload and manage competing demands.
· High level of IT competence, including Microsoft Office (Word, Excel, PowerPoint) and digital collaboration systems.
· Experience of managing confidential data and records in line with GDPR requirements.
Professional Practice & Values
· Empathetic, professional and culturally aware when working with diverse participant groups.
· Strong commitment to equality, inclusion and accessibility in programme delivery.
· Flexible approach to working, including willingness to work occasional evenings or weekends and travel across London boroughs.
· Ability to work independently while contributing positively to a collaborative, employee-owned organisation.
· Strong alignment with Rinova’s mission, values and partnership-led approach to social impact.
Desirable Skills, Knowledge and Experience
· Experience working on publicly funded programmes.
· Background in careers advice, job brokerage/recruitment, employability support or IAG.
· Existing employer contacts within the Southwark or London hospitality and/or creative sectors.
· Experience contributing to events, employer forums or sector-based initiatives.
· Experience working across multiple boroughs or projects simultaneously.
Please apply with your CV and a supporting statement, which should address all points on the person specification. Applications without the required documents will not be considered for shortlisting.
Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum
Contract Type: Permanent
Campaign Closes: 9th March 2026
Interviews: Week commencing 9th March 2026
On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible
Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish. The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.
Key Responsibilities:
Wish Assist Delivery
- Manage and oversee a caseload of 70+ wishes, per annum.
- Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
- Manage and oversee 30+ RUSH wishes per annum
- Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
- Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
- Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
- Manage contracts, payments, and schedules with all third-party providers.
- Ensure timely delivery of services and materials.
- Ensure compliance with health, safety and legal requirements.
- Manage and oversee each wish to work within the individual specified budget with accuracy and care.
- Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
- Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
- Procure £5,000+ in Gift in Kind income to be utilised on wishes.
- Ensure that each wish is magical and creates maximum impact for the wish child.
- Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
- Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.
Wish Assist Additional Responsibilities
- Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
- Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
- Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
- Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.
Safeguarding and Data Governance
- Ensure compliance with the organisation’s safeguarding policies.
- Complete mandatory safeguarding training and refreshers, as required.
- Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
- Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).
Organisational responsibilities
- Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics
- Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year
- Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
- Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working
Essential Criteria
- A minimum of 1-year previous experience in roles with a customer service or events management specialism
- Experience in liaising directly with multiple stakeholders
- Excellent organizational, interpersonal, and administrative skills
- Excellent multitasking and task prioritisation skills
Skills, knowledge and behaviours required for this role
- High level of IT skills particularly in MS Office Suite
- Knowledge of how to keep to a budget and work within financial constraints.
- Experience working within a team environment but also able to work autonomously in a self-motivated way.
- Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload.
- The ability to communicate effectively (written and verbal)
- Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
- The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required.
- To be able to be flexible and open to change in a fast-paced working environment.
- Problem-solving and adaptability within a demanding case load of wishes
- Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
- Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
- Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.