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Citizens Advice 1066, Saint Leonards (On-site)
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USPG, London (Hybrid)
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Page 58 of 59
Saint Leonards, East Sussex (On-site)
£31,293 - £32,832
Full-time
Permanent
Job description

Location: Based at the CA1066 office in St Leonards-on-Sea, with regular working from other local Citizens Advice offices across the county.

Training: Training can be provided to a candidate who demonstrates relevant prior experience or transferable skills.

Citizens Advice 1066 is seeking a Money Advice Caseworker to join our specialist team. This permanent role is vital for helping people resolve complex debt issues, contributing directly to our charitable mission of relieving poverty and distress.

Key Casework Responsibilities:

  • Provide full money advice casework, including calculating, negotiating, drafting correspondence, and making phone calls to act on behalf of the client.
  • Negotiate with third parties and creditors as appropriate.
  • Ensure income maximisation by checking and assisting with the take-up of appropriate benefits.
  • Manage cases according to the Citizens Advice Quality Standard and Financial Conduct Authority (FCA) Guidelines.
  • Maintain accurate case records for continuity, statistical monitoring, and reporting purposes.

About CA1066

We provide a range of advice services across East Sussex, helping people through education, health preservation, and the relief of poverty. We value sensible, effective service delivery and a supportive working environment.

Inclusion: We value diversity and welcome applications from all sections of the community. We particularly encourage applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racial minority communities.

Application resources
Posted by
Citizens Advice 1066 View profile Organisation type Registered Charity
Posted on: 24 October 2025
Closing date: 21 November 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work