Implementation manager jobs

Head of Customer Services

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions

Closing Date: Monday 19th May, midday

Are you a passionate leader with a flair for driving change?

We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.

We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.

You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.

What You’ll Do

· Design and deliver a consistent customer journey that spans all our services

· Pioneer a customer-first culture and demonstrate exemplary leadership

· Harness tech and innovation to improve processes

· Champion our new membership programme, launched April 2025

What You’ll Bring

· A proven track record in customer service, transformation and culture change

· Sharp strategic thinking, plus confidence working with data, compliance and KPIs

· Great people skills, you must be able to lead, coach, train and bring others with you

· A passion for inclusion and for building solutions that meet real-world needs

What We’ll Offer

· An opportunity to create lasting impact across a well-loved and ambitious organisation

· A vibrant, values-driven culture where your voice matters

· A flexible, supportive team with big plans and a collaborative mindset

· Condensed hours may be considered after six months (note: job share not available)

Benefits

We value our team and offer a brilliant benefits package, including:

· Flexible working options

· Ongoing professional development

· 28 days annual leave + bank holidays (pro rata for part-time roles)

· Blue Light Card eligibility

· BUPA Employee Assistance Programme (EAP)

· 4% auto-enrolment pension with life assurance

· Cycle to Work Scheme

· Electric Vehicle Scheme

How to Apply

To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.  

For any questions, please let us know and Jo Clarke will be happy to contct you. 

Please note applications without a cover letter will not be shortlisted. 

Alternatively you can download our application form from our website.

If you're shortlisted, we’ll carry out DBS and reference checks before appointment.

If you need support with your application please do let us know.

About AUKWSBH

We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.

We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.

Diversity & Inclusion

We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.

If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.

Position Title: Project Coordinator - Early Years and Stakeholder Engagement NI
Advertising Reference: 2423
Location: Hybrid working from Northern Ireland
Status: Fixed Term - 12 months with potential for extension, 35 hours per week (1 FTE)
Salary: (Band 3) £28,665 (National weighting) with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure.

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

NCB have worked with and for the PHA and other key stakeholders in Northern Ireland for over 10 years to improve outcomes for children, young people and families.  As part of our contract with PHA we have supported the development of the Infant Mental Health Framework, the effective implementation of evidence-based programmes for children and families, and the emerging policy and practice space for early years and family support.

This role will work closely with the NI Programme Manager to coordinate project activities and provide high-level project support primarily for the work of the Early Childhood Unit in Northern Ireland. The post holder will also be responsible for coordination of the organisation-wide NI Community of Practice and will provide essential administrative and coordination support to the NI Director and Assistant Director on maintaining and growing our stakeholder engagement efforts in NI.

Applications close at 08:00AM on Monday 12th May 2025.

Please quote the job title and reference number 2423 in your application. CVs will not be accepted.

Assessment and interviews to be conducted on Thursday 22nd May 2025. Please note that only shortlisted candidates will be contacted.

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve and we know that greater diversity will lead to even greater results for children.

No agencies please.

The successful candidate will join our busy Governance team, reporting to the Head of Governance and working closely within a core team of two officers and two senior officers. 

As a Senior Governance Officer, you will provide high quality governance support to the senior executive, Board and Committees as well as other stakeholders across the Fund engaging pro-actively with other teams and stakeholders across the Fund.  You will have a good understanding of governance in the public or voluntary/charity sector and be able to quickly familiarise yourself with the Fund’s complex governance framework.  You will be expected to use your knowledge and judgment to provide prompt and high-quality advice and feedback. 

You will show leadership in identifying, implementing, and maintaining effective governance processes and best practice, bringing changes where needed. 

A team player you will take pride in your work and the work of the Governance team. 

Day to day responsibilities will include:

• You will work strategically, managing complex meeting schedules and governance processes. 
• You will be attentive to the needs of the business and be customer focussed.
• You will ensure Fund governance processes and procedures are proactively and effectively managed and supported.
• You will establish strong networks across the Fund to ensure you understand and respond to the needs of stakeholders.
• You will be able to write clear information and minutes in a prompt manner.
• You will be recognised across the Fund as a reliable resource on governance matters, providing guidance and support as needed.
• You will be expected to manage your workload effectively, work autonomously, and consistently deliver high-quality outputs under tight deadlines.
• You will provide advice to Governance Officers and support their development.
  
  The ideal candidate:

• You will have experience of working in governance, or a governance-related position. 
• You will be reliable, highly responsive, flexible and maintain high attention to detail and pro-actively identify and address gaps.
• You will be able to manage multiple priorities, handling complex schedules, and ensuring that all tasks are completed efficiently and on time.
• You will have excellent communication skills to convey complex information clearly and concisely, both in writing and verbally, to a range of customers including senior stakeholders.
• You will be experienced and skilled in writing quality meeting minutes promptly after meetings. 
• You will have the ability to work well in a team environment, collaborating effectively with colleagues to achieve common goals.

The role is hybrid and UK based. However you will be able to travel to London for team’s meetings and occasionally to other locations within the UK to support governance meetings when required. 

Interview Date: 27th May onwards - two stage - online/face to face

Location: UK - Hybrid working with a requirement to occasionally travel to the London office and other locations in England and across the UK to support meetings when needed. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown

On application, please align your supporting statement to the criteria below

Essential criteria

• Demonstrate a good understanding of governance processes and requirements through prior experience working in a similar role in the public or voluntary/charity sector.
• Have strong communication skills, verbal and written, and excellent organisational skills.
• Have experience in supporting and engaging with senior stakeholders, with the ability to show initiative and lead in some areas of work.
• Demonstrate a proactive and adaptable approach and the ability to think innovatively to solve problems.

Desirable criteria

• Knowledge of public sector governance and environment.
• Experience in working collaboratively within a team and supporting others.
• Understanding of project management.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are looking for a brilliant Senior Creative to join our marketing and comms team for a 12-month fixed-term contract. You will be familiar with creating high quality printed and digital communications that inspire, motivate and meet the needs of the audience. 

About Us

The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.  We ensure The Royal Marsden’s nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. 

From funding state-of-the-art equipment and ground-breaking research, to creating the very best patient environments, we will never stop looking for ways to improve the lives of people affected by cancer. 

About the role 

The focus of this role is to create and develop engaging marketing materials, from concept to delivery. You will be organised and manage your own workflow effectively delivering to required deadlines. 

• Play an integral part in the design process from conceptualising ideas to final development

• Collaborate with the marketing, PR, digital and Charity colleagues to create engaging designs

• Provide strategic brand guidance and creative direction across the organisation 

• Run design clinics and share insights and on best practice 

• Line managing the Charity Designer 

• Reporting to the Creative Manager 

The Creative Team  

Working for us offers you a challenging and rewarding role, as well as the chance to really improve the lives of those living with cancer.

The Creative team is a fun, friendly and high performing. It consists of designers and videographers working across the Charity, Trust and Private Care. The three dedicated Charity creative roles that work on a variety of Charity projects for multiple audiences, for example supporters, high-value donors, patients and staff.

What we offer:

• Hybrid working between home and Chelsea, London with occasional travel to Sutton.
• 22.5 hrs a week, with flexible working around our core hours of 10am to 4pm
• 27 days annual leave (full time entitlement)
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

The closing date for applications is 12 May at 11.59pm. Please note only successful candidates will be contacted. 

Role Purpose

This is an exceptional opportunity to join the Royal Hospital Chelsea as Assistant Director of Audience Engagement on a fixed term contract to cover maternity leave.  A core focus of the role is to develop the Royal Hospital Chelsea into a national heritage destination while ensuring our community of veterans remains at the heart of everything we do.

During this fixed term contract, you will be responsible for delivering our public engagement strategy, and drive visits to, and engagement with, the Royal Hospital Chelsea’s heritage, supporting sustained and manageable footfall and increased income through public programmes, secondary spend and commercial visitor opportunities.  

You will oversee the successful delivery and operation of the new Visitor Centre within the recently restored Soane Stable Yard, ensuring the visitor experience both onsite and digital is inspiring, inclusive, and impactful. You will also lead our contribution to the Chelsea Heritage Quarter, including co-delivering the annual Chelsea History Festival, working alongside key partners: the National Army Museum and Chelsea Physic Garden.

This role carries senior leadership responsibility, including line management of a talented team covering public programmes, community engagement, visitor experience, and retail. You are also responsible for managing RHC’s relationship with a café concession. You will work closely with colleagues across the Royal Hospital Chelsea and externally to grow our public reach and income potential, positioning the Royal Hospital Chelsea prominently within London’s cultural landscape and the wider heritage sector.

About You

We are looking for an inspiring, strategic leader with a proven track record in the heritage, museums, or visitor attraction sector. You will bring significant experience in audience engagement or similar roles, including at least five in a senior leadership or management capacity. You will be adept at developing and delivering public-facing programmes, and leading a high-performing, multidisciplinary team.

The successful candidate will be a creative thinker with excellent communication skills, a strong grasp of commercial opportunities, and the ability to develop inclusive strategies that attract core, target, and hard-to-reach audiences.

About Us.

The Royal Hospital Chelsea, home of the iconic Chelsea Pensioners since 1692 provides both sheltered accommodation and full nursing care for up to 300 retired British Army veterans.

The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship.  Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.

The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.

Our selection process.

Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews, we will:

• Ask for references from those you have listed on your application form
• Check your right to live and work in the UK
• Check any declarations you have made on your application form
• Ask you to complete a medical form
• Carry out an Enhanced DBS application.

Hours: Full-Time, 37.5 hours per week, flexible hours

Location: Primarily office based in central Bristol, with use of other partner locations for ad hoc use. This role will involve travel across the Western Forest region and occasionally within England, with a travel expenses budget. Hybrid arrangement by agreement.

Closing Date: 17th May 2025, submissions will be accepted up to 26th May on other job boards such as Indeed, Total Jobs, and Environment Job.

The Western Forest is a brand-new programme having been launched with national and Ministerial profile in March 2025. The Forest will support over 2.5 million people, cultivating a greener, more connected future by creating a landscape with trees and woodlands at its heart.

The Western Forest will deliver landscape scale change and real green investment, connecting people and nature across three regions – Wiltshire, Gloucestershire and the West of England (including North Somerset).

The Western Forest Director will drive, direct and manage the delivery and strategic direction of this new national forest. The Director will inspire and work alongside partners and the core Western Forest team to achieve the goals and targets set for the forest, ensuring it develops sustainable income streams and models of delivery by 2030.

The Western Forest Director will head up the core team in supporting and directing resource and expertise throughout the region. Some key duties include:

• Lead on strategic development and impact.
• Support the shaping and organisational effectiveness of the Western Forest team and partnership, with a focus on collaboration, learning and knowledge sharing.
• Be responsible for the creation and management of relationships with partners and funding bodies working to build and develop existing partnerships and encouraging new ones.
• Develop open, trusting and respectful relationships throughout the governance structure and between the team and Boards.
• Manage and ensure delivery of the programme KPI’s and partnership delivery model.

This list is not exhaustive but highlights the key duties of this role. A full job application pack can be found attached to this advertisement.

To meet the needs of this role you will need:

• Demonstrable experience of impactful leadership, working across organisations and a wide range of sectors and stakeholders.
• Experience of advocacy, engaging with external stakeholders to influence social change or public policy.
• Proven track record of securing significant financial resource for an organisation through large funding bids or other sources of income generation, ideally with a good knowledge of the tree and woodland funding sector.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with senior leaders, community groups, and the public.
• Excellent leadership skills with the ability to inspire and lead diverse teams and stakeholders.
• Proven ability to plan resources appropriately and understand financial reports including budgets/cashflow management, risk management and forecasting models.

Forest of Avon are an equal opportunity employer and applications will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, veteran status or age. The Forest of Avon is committed to safeguarding and promoting the welfare of vulnerable people and expects all members of staff to share this commitment. We seek to challenge the status quo with the power of diversity, inclusion, and collaboration. We encourage different perspectives and seek to support our team and partners to share and implement new ideas, to continue improving and to realise our full potential.

This is a rare, unique and exciting opportunity to take a lead role in developing the programme and setting the strategic path for the Western Forest – the first new national forest in over 30 years.

To apply for this role please submit your CV detailing your relevant experience and a covering letter of no more than 4 A4 pages to the recruitment team.

Job Title: Rural Programme Coordinator – based in Liberia & Sierra Leone
Languages: German Language skills (preferred but not essential)
Salary: £27,000 - £34,000
Reporting to: Head of Programmes – Sierra Leone & Liberia
Contract Type: Full-time (37.5 hours per week)
Principal Location: Makeni, Sierra Leone, with frequent travel across Sierra Leone & Liberia

Our Organisation:

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection, and livelihood support to address the social, economic, and structural issues that underpin today’s education crisis. Since 2008, we have helped over 1,500,000 children go to school and learn.

Role Purpose:

• Oversee Street Child’s rolling school construction programme in Liberia and Sierra Leone.
• Support in-school, community engagement, and economic empowerment activities.
• Work closely with local partners to manage the construction of 50-100 primary and secondary schools annually.
• Frequent travel to rural communities to monitor projects and gather updates for internal and donor reporting.

Key Responsibilities:

1. Reporting & Programme Funding Engagement – 30%

• Review narrative and financial quarterly reports from country teams and provide feedback.
• Lead the consolidation of narrative reports for various donors.
• Ensure regular information flow to communications and fundraising teams.
• Support income-generation efforts, including drafting funding proposals and donor visits.

2. Programme Management – 35%

• Collaborate with national partners, Government, and community stakeholders to identify and assess school construction needs.
• Ensure quality and timely implementation of school construction programming.
• Develop systems to track progress against key milestones and address challenges.
• Train and guide partner staff to ensure the effective use of programme documents and tools.
• Monitor safeguarding policies and support feedback loops with partners and participants.

3. Finance & Procurement – 20%

• Oversee the procurement process, ensuring value for money in selecting contractors.
• Work with finance colleagues to compile financial reporting for programme donors.
• Support teams in compiling requisitions in line with programme forecasts and budgets.
• Coordinate the tracking of donor and match funding requirements.

4. Other – 15%

• Provide surge support across Street Child’s programme portfolio.
• Coordinate staff, stakeholders, and donor visits.
• Represent Street Child appropriately both internally and externally.
• Carry out other reasonable requests within the broad remit of the role.

Person Specification:

Experience and Knowledge:

• Relevant field experience in development programming with local partnership respect.
• Successful delivery of team objectives through collaboration.
• Experience with data collection, cleaning, and analysis.
• Experience working in education, community engagement, and livelihoods programming.
• Strong knowledge of the Liberia and/or Sierra Leone context.
• Experience with donor reporting and budget management.
• German Language skills (preferred but not essential).

Skills and Abilities:

• Excellent organizational and administrative skills.
• Strong coaching and capacity strengthening skills.
• Good time management, able to meet deadlines under pressure.
• Relationship management and communication skills.

Other:

• Excellent written and spoken English.
• A “can-do” attitude and problem-solving skills.
• Strong motivation to succeed and ability to work independently.

Education / Qualifications:

• Degree or higher in International Development or related field.
• Relevant training in MEAL (Monitoring, Evaluation, Accountability, and Learning).

Street Child’s Commitment to Safeguarding:

• Offers of employment will be subject to satisfactory references and background checks.
• Participates in the Inter Agency Misconduct Disclosure Scheme.

To Apply:

Submit your CV and covering letter explaining why you would be a strong fit for this role.

Acorns Children’s Hospice provides specialist care and support for babies, children, and young people who are life-limited or life-threatened. When time is short, every moment is precious. Acorns helps children and families fill the time they have together with love, fun, and laughter to create lasting memories.

Palliative care for children aged 0-18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes or elsewhere in the community. Their holistic, tailored approach meets each child’s clinical, emotional, cultural, religious, and spiritual needs. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

This is a brilliant opportunity to take on a high-performing team at a time when Acorns is really moving forward. Supported by strong internal resources, the Head of Public Fundraising will drive growth across Individual Giving, Legacy, In-Memoriam, Digital and Prize-led Giving in the context of a highly collaborative, whole-organisation approach to fundraising.

The immediate focus will be on making the most of existing programmes, strengthening audience insight, and getting the team ready to play a major part in the organisation-wide appeal launching in 2025.

Growing Individual Giving income from £1.6 million to £2 million over the next two years will be a central priority, alongside expanding digital and prize-led fundraising and sharpening supporter journeys across the board.

As Head of Public Fundraising, you will: 

• Develop and implement a data-driven strategy for all areas of public fundraising to meet growth targets.

• Lead the Individual Giving portfolio, ensuring growth across direct mail, face-to-face acquisition, mid-value development, and telemarketing.

• Oversee the successful delivery of cash appeals, ensuring they meet both income and ROI targets.

• Drive the expansion of digital fundraising and prize-led giving, including managing the growing digital fundraising portfolio and prize-led initiatives.

• Work closely with cross-functional teams, including Marketing & Communications, to ensure campaigns are well integrated and aligned with the overall fundraising strategy.

• Manage and develop a high-performing team, providing leadership, coaching, and clear performance metrics.

• Collaborate with senior leadership and internal stakeholders to drive the strategic direction of public fundraising.

About you

The role needs someone who’s as comfortable setting long-term plans as they are getting hands-on when needed, whether that’s developing appeals, working with agencies or supporting new product ideas. Collaboration across fundraising, care and supporter engagement teams will be essential to making this happen and building an even stronger supporter-first culture at Acorns.

If you’re a senior Individual Giving expert who’s ambitious for supporters and income, this is a chance to take ownership of a strong portfolio, drive innovation, and make a real impact on Acorns’ future.

You will have:

• Extensive experience in Individual Giving (substantial direct marketing experience is essential)

• A history of successfully leading fundraising teams and delivering significant income growth.

• Strong strategic vision, with the ability to adapt and innovate based on data insights and audience understanding.

• Experience in working collaboratively across teams to achieve shared objectives.

• Excellent communication and networking skills, with the ability to build strong relationships internally and externally.

Hybrid working

This is a mostly home-based role, with c.2 days per week in the (Birmingham) office. If you require flexibility around this, please don't hesitate to apply - we can discuss options during the briefing call. 

Employee benefits

Benefits include:

• 31 days annual leave including bank holidays, rising to 35 days after 3 years’ service
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

About Us:

Girl Guiding and Girl Scouting is the world’s only movement for every girl and any girl because we believe that each of them deserves to be the best they can be. Girl Guides and Girl Scouts learn by doing, make friends and have fun. In brave, local spaces, girls develop the skills and attitudes to change themselves, their communities and our world. The World Association of Girl Guides and Girl Scouts supports 153 national Girl Guide and Girl Scout organisations around the world to be united, thriving and growing.

Job Purpose:

The MEL Coordinator will play a key role in the success of WAGGGS and our ability to deliver value for our Member Organisations in 153 countries. Together our Member Organisations represent over 10 million girls and young women around the world.

Becoming a team member at the Global Programmes Team (GPT) that oversees multiple programmes delivered in partnership with our Member Organisations across several countries, the MEL Coordinator will share the responsibility of ensuring high quality Monitoring, Evaluation, and Learning (MEL) processes are integrated into all programmatic efforts.

About You:

We are seeking a detail-oriented and analytical MEL Coordinator to join our team. This person will be responsible for designing and implementing monitoring and evaluation activities across our programmes, especially those focusing on STEM (Science, Technology, Engineering, and Mathematics), ensuring high quality and timely data collection, analysis, and reporting.

Key Responsibilities:

1. Development- level (GPT wide support)

2. Program Specific MEL

Please refer to the attached Job Description for a detailed information about the role.

Applications are considered preferably from Asia Pacific Region due to the necessity of the project.

To deliver sessions to children, young people and their families that are diagnosed with or being assessed for neurodevelopmental conditions.

To support the development and delivery of bespoke programmes of support to children and young people and their families, under the guidance of the Service Delivery Manager.

As a practitioner, you will hold a caseload, will work as part of a team, undertaking assessments and delivering a range of evidence-based interventions for those on your caseload focused on neurodevelopmental conditions.

The service is underpinned by principles centred around THRIVE and Children and Young People’s Improving Access to Psychological Therapies.

Key responsibilities

· Through a holistic approach, assess the needs and strengths of the referred child or young person and help them and their families identify and implement strategies that will support them, help them identify individual goals (through identification and implementation of strategies) to achieve desired change

· Deliver bespoke programmes of support, to families of children and young people diagnosed with or being assessed for neurodevelopmental conditions such as Autistic Spectrum Condition and/or ADHD. This could take the form of time limited 1:1 or group sessions or a blended approach depending on the needs presenting themselves

· Use creative, engaging approaches and own knowledge along with research-based methods and models to meet the emotional wellbeing needs of CYP

· Record and collect data with various tools and use this to evaluate the effectiveness of interventions

· To take responsibility for own caseload of children, young people and families some with complex and multiple needs

· To involve children, young people and their parents in the co-production of programmes, activities and services

· To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people

· To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated 

· To provide written case studies as evidence of the effectiveness of individual interventions

· To take responsibility for the more complex cases/situations presenting within the service

· To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision

Organisational requirements

• Work within Eikon’s equal opportunities, health & safety, and safeguarding policies at all times
• Understand and act when safeguarding issues need to be escalated
• Work as part of a team and attend team meetings, training events and participate fully in 1:1
• Work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support
• Work within Eikon’s internal policies, safeguarding and data protection regulations
• Be responsible for equipment/resources
• Work some planned evenings or weekends
• To promote, monitor and maintain health safety and security in the working environment
•  Attend and actively participate in regular clinical supervision

35 hours per week
£47,000 per year
Permanent
Flexible with ability to attend meetings in Kings Cross, London as required

We are looking for an experienced campaigner with hands-on knowledge of digital campaigning and digital mobilisation techniques, to join our high performing Campaigns and Public Affairs team.

You'll have previously played a key role in successful campaigning activities which have brought about a change in policy and practice, and will be comfortable with fast-paced work.

You'll have a proactive, and collaborative approach which will make sure our campaigning is joined up between the national and regional levels, and that our engagement activities are embedded across the organisation.

In this busy role, you'll co-ordinate our national campaigns activity, helping to lead RNIB's national campaigns activity and strategy, working closely with our Senior Campaigns Manager.

You'll be managing a Campaigns Officer and a Campaigns assistant, providing coaching and support to make our national campaigning as effective as possible.

You'll provide strong project management for our influencing campaigns, whether campaigning to protect disability benefits, or to make streets and transport more accessible for blind and partially sighted people, for example.

You will bring our campaigns to life in a way that embeds lived experience and tells the story effectively for sighted people, driving them to take action. You will own content for our 'campaigner' audience, making sure our communications are effective, whether someone is new to RNIB's campaigns or is already a committed campaigner ready to go the extra mile.

This role will ensure that lived experiences are integrated into our storytelling, and will seek creative ways to motivate decision-makers or the public to take action.

Day to day, you'll collaborate with other teams across Policy, Campaigns, and Social Action to maximise opportunities for driving change, and will make sure national campaigning is aligned with our local campaigning, working with our two Local Campaigns Leads.

You'll also join forces with colleagues in RNIB's Engagement directorate to get campaigning fully embedded in our engagement and volunteering supporter journeys.

You'll have experience of project managing campaign activities, with a strong attention to detail, and an instinct for crafting compelling calls to action. You'll bring expertise in digital campaigns, with an understanding of best practice in digital and social content, as well as how to monitor the effectiveness of our communications.

You'll have a good understanding of disability issues and the social model of disability, and awareness of issues affecting blind and partially sighted people.

You'll be comfortable with collaborating with colleagues within and outside your immediate team, leading on the implementation of projects and coordinating day to day tasks.

You'll have effective verbal and written communication skills, and knowledge of how to adapt your communications style to suit the audience.

This might be your first step into line management or you may bring some experience of managing colleagues or volunteers.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

Are you an experienced HR Advisor wanting to work in within Higher Education?
 
My client is looking to recruit a HR Advisor to working within the HR operations team. This is permanent role working 35 hours per week
 
They offer a flexible working approach with 2 days per week based on site in Egham with the remainder of the week working remotely. 
 
To be considered for this role you will need transactional HR experience with a broad knowledge of HR operations. You will also have completed your CIPD Level 5 or have relevant worked related experience.
 
£38,249 - £42,188 per annum
 
Role
 
You will be responsible for providing HR advice and managing an effective HR support and administrative service. The post holder will manage processing transactional matters on a full range of generalist HR issues
 
Duties

• To provide team members, managers, employees and human resources colleagues with advice on the implementation of policies and procedures in accordance with policies & employment legislation.
• Advise on workers on right to work and vetting and barring requirements relating to employment and oversee appropriate actions are taken including submission of certification of sponsorship applications and vetting and barring application
• Oversee the production of human resources contractual information and data onto the HR and Payroll system
• Oversee the recruitment and new starter process for non-advertised posts ensuring accurate and timely pre-employment checks are completed
• Working with the other HR Advisor to manage the workload and performance of the Human Resources Operations team on a day-to-day basis
• To undertake performance development reviews and training and development for the team
• Work with colleagues to develop human resources policies and procedures
• To advise managers on employee relations matters escalating to the Human Resources Business Partner as applicable

 
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Finance and Payroll Officer

Salary £27,094 pa (actual salary £17,340 pa)

24 hours a week, permanent

We have an exciting opportunity for a hardworking, team player to join our small but busy Finance department. Working under the direction of the Finance Manager, we are looking to recruit an enthusiastic individual who is either fully or part AAT qualified with experience of working in finance or payroll administration.

This role is contracted for 24 hours a week, which would ideally be worked across 4 working days. Other working hours arrangements may be considered, which should be noted on the application form and discussed during the interview process. Whilst there may be flexibility in considering working hours, due to the monthly deadlines relating to this role it is important that these hours continue to meet the monthly payroll processing requirements.

This is an exciting and important role within the Deaf Academy. Working at the Deaf Academy, you can be certain that you are part of a team that does its utmost to inspire and enable our young people to thrive. Preparing young people for a happy, healthy and fulfilling future is what it’s all about for us. Are you looking for a new challenge? For a rewarding career where you can make a real difference? If so then we would love to hear from you!

For an informal discussion about the role please contact the HR team.

Key responsibilities:

• Preparation of payroll data, payroll data entry (e.g. overtime, sleep-ins, salary adjustments), undertake all the payroll processing and control checks, including updating payroll control logs, processing 3rd party payroll payments, and ensuring the Finance system (PSF) is updated and reconciled.
• Pension form administration, changes and returns.
• Checking and processing Staff Expenses
• Reconciling and processing Credit Card Statements
• Process ad hoc payments, e.g. bursary/food allowance payments
• Processing bank reconciliations
• Assist visitors to the Finance office, e.g. petty cash, incoming communication
• Assisting the Finance Manager with other tasks, such as Year End Financial Statements

Key requirements:

• Experience of effectively using a computerised accounting package
• Experience of payroll administration
• Understanding of double entry bookkeeping
• Strong mathematical skills
• Good IT experience including use of Microsoft Office software, especially Excel
• Strong organisational and time management skills
• Excellent attention to detail and accuracy, with an appreciation as to why these skills are important
• Ability to work under pressure and deal with volume of processing
• Good interpersonal skills including good customer service by way of written and verbal means of communication

Why Join Us?

• Sponsorship to achieve qualifications in British Sign Language up to Level 3
• Opportunities for professional growth and development
• Group Personal Pension including 8% employer contribution
• 30 days annual leave, plus bank holidays
• Enhanced maternity and paternity pay
• Life Assurance
• Free onsite parking
• Cycle to work scheme
• Subsidised lunches for £2
• Flexible working arrangements
• Importantly, a supportive environment working with a dedicated team committed to making a positive impact

The position of CEO is an exciting and challenging role that is primarily external facing in order to promote and further develop the essential support we provide to families in need throughout Camden and Islington.

A key aspect is to continue growing our network of stakeholders, partners, corporate sponsors, commissioners and donors. The CEO will also be expected to lead the drive to secure new income streams, and maintain existing relationships with key funders and stakeholders.

The CEO works with the Board of Trustees to drive the future strategy, ensure fulfilment of the implementation plan and direct a staff team comprising a Head of Delivery, 3 Family Liaison Managers, An Operations Manager, a Community Projects Manager, a Bookkeeper, and a Fundraising Consultant.

There is considerable scope for the post-holder to make a real difference and significantly further raise our profile within the community that we serve, building on our track record of excellence and impact as one of the leading organisations affecting social change in the local area.

Core Responsibilities

· Support the team in identifying funders and income generation opportunities

· Build networks with new and existing funders to engage their support

· Represent and participate at external events and meetings to promote HSC&I

· Actively contribute to expanding the role and influence of Home-Start London consortium in the wider London area

· Be accountable for the management of resources to enable us to actively support a minimum of 90 to 120 families at any one time

· Provide leadership and oversight to colleagues and volunteers to ensure the correct outcomes for families through training, governance and quality assurance

· Performance and line management of Head of Delivery, Funding and Projects Manager and Bookkeeper

· Annual budget setting in conjunction with the Treasurer, and ongoing monitoring and reporting of financial position

· Provide management reports to the Trustee Board on progress against key performance measures

· Ensure that we remain compliant with all legislative and policy changes that impact the charity and our processes

· Understand the impact of legislative, changing political, economic and social climate on our work, and share this knowledge within the team to ensure compliance

Personal Specification / Attributes

The successful candidate will be an experienced Senior Manager/Chief Executive with a demonstrable track record of successfully running an organisation or team leadership. You will possess strong strategic management, governance and people skills in addition to being solution focussed. Excellent stakeholder management skills are essential as is the ability to generate income from a range of sources.

Essential knowledge and skills

· Three years experience as a Senior Manager / Chief Executive

· Ability to prioritise and manage a varied workload, working to tight deadlines

· Demonstrable success in raising significant income from a variety of external sources

· Excellent stakeholder management and communication skills

· Accomplished at providing motivational and influential leadership

· Proven track record of successfully delivering change

· Good understanding of financial accounting and budgeting in the charity sector

· Strategic and innovative thinking

· Understanding, interpreting and presenting Management Information and data

· Previous experience of working with organisations in social services or health, with an understanding of the public sector commissioning process

· Good working knowledge of MS Office suite (Word, Excel, Outlook, SharePoint)

Preferred experience but not essential

· Experience of working in the voluntary sector

· A background in health and wellbeing

· Safeguarding children and working with families

· Understanding and interest in perinatal mental health, isolation, early years’ development and recovery through crisis.

· Using Charitylog or other CRM platforms

· Presentations and public speaking

Affiliation

Home-Start Camden & Islington is affiliated to the national organisation Home-Start UK, but we are autonomous and responsible for own management and securing our own funding. Home-Start UK provides support and advice to over 300 Home-Start schemes around the UK, and manages a stringent Quality Assurance Review process to ensure schemes operate effectively.

Notes

· The CEO will benefit from supported career progression, including mentorship if appropriate.

· Home-Start Camden & Islington offers a staff pension contribution.

· The post holder would be expected to attend evening and weekend meetings whenever necessary, and agreed Time of in Lieu (TOIL) is available for this work.

· Applications from people who reflect the community we support are most welcome

· The post holder will need to complete an enhanced Disclosure and Barring Service check (DBS)