We have an exciting opportunity for a Senior Service Delivery Manager to join the Pan London Children and Young People's Service, being responsible for managing the South and East London boroughs, working 37.5 hours a week, on a fixed term contract until August 2023 (Maternity Leave cover).
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Barking office with flexibility of hybrid working. The role requires travelling to other VS offices across London
As a Senior Service Delivery Manager - Children & Young people's Service, you will be required to:
- Inspire your team to create a culture of excellent customer service
- Build a motivated & engaged team
- Coach staff to provide effective immediate & longer term support & advocacy
- Create a culture of excellence ensuring measures & KPIs are achieved
- Work with your team to ensure that accurate data recording on the case management system
- Act as a Designated Safeguarding Officer
- Analyse performance information to identify effective practice & service improvements
- Produce accurate & timely performance reports
- Assess and make appropriate decisions relating to complex cases and other practice issues
You will need to have the following essential skills:
- Experience of successfully delivering of children and young people services
- Experience of managing a team
- Understand protection issues & procedures
- Leading, managing and implementing change
- Experience of meeting challenging outcomes in a performance driven environment
- A proven track record of successfully managing contracts
- Knowledge and understanding of the current issues for children and young people
- Proactive & innovative managment skills to deliver high levels performance from team
- Able to manage a demanding work load effectively
- The ability to work with partner agencies in order to enhance service delivery
- IT skills- using databases & producing reports in Excel, Word, PowerPoint
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, Trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.