Individual giving campaign manager jobs
Are you someone who takes pride in providing exceptional customer service and wants to make a real difference? At Guide Dogs, we’re on a mission to help people with sight loss live the life they choose — and our Supporter Experience team is a key part of that journey.
As a Customer Service Executive (internally known as a Supporter Experience Executive), you’ll be the voice of Guide Dogs for our supporters. Whether it’s answering questions, solving problems, or taking donations, you’ll ensure every interaction leaves our supporters feeling valued, informed, and inspired. You'll bring patience, empathy, and initiative to every conversation — whether it’s by phone, email or post — and handle even the most sensitive topics with care and professionalism.
We’re looking for someone who thrives in a fast-paced environment—confident in managing their own workload, juggling multiple priorities, and communicating clearly with both supporters and colleagues. As a Customer Service Executive, you’ll play a key role in delivering exceptional supporter experience while working to agreed service levels and ensuring no detail is missed.
You’ll also play a crucial role behind the scenes, helping us maintain accurate records, capture supporter insights, and shape an experience that keeps people coming back. Working closely with your team, you’ll share knowledge and help keep our supporter database and working systems up to date and accurate.
What’s more, you’ll be working in an environment where dogs might be around (which we think is a bit of a bonus!), and where every member of the team is encouraged to be a Guide Dogs ambassador — out in the community, at events, and in everything we do.
This role will be office based at our Reading site. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
The client requests no contact from agencies or media sales.
Be the voice that amplifies others. Help shape change that saves lives.
At Samaritans, we are committed to ensuring that the voices of people with lived experience of suicide, self-harm, and bereavement by suicide are at the heart of everything we do. We believe that lasting change is only possible when it is shaped by those who’ve experienced these challenges first-hand.
We’re now looking for a passionate and experienced Lived Experience Lead to join our Performance and Insight team. In this influential role, you’ll be responsible for driving forward our Lived Experience Plan, ensuring people with lived experience are meaningfully involved in the views and voices of people with lived experience shape and inform key strategic organisational decisions on our services, policy influencing and campaigning work.
Full outline of the role available in the Job description file here.
Contract terms:
• Initially an 18 month fixed term contract
• £45,000 per annum with benefits
• Full time (35 hours per week) - we are passionate about flexible working, talk to us about your preferences
• Hybrid working: Linked to our Ewell (Surrey) office, with home working and an option to work from a shared office space in London Bridge.
• In-person working: Meeting in person and working collaboratively are things we value. As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.
About the role
You’ll work with teams across Samaritans to embed lived experience insight into strategic decision-making, ensuring our work remains compassionate, inclusive and reflective of the people we support. You’ll co-create training and support for staff, facilitate national and nation-based advisory groups, and develop best practice for involvement that champions equity, diversity, and inclusion.
This is a unique opportunity to lead change from within, to support and empower others, challenge systems, and make sure our work truly represents the communities we serve.
What you’ll bring
We’re looking for someone with:
- Lived experience of mental distress, suicidal thoughts or behaviour, or bereavement by suicide – and the ability to draw on that experience in a safe and sensitive way.
- A track record of empowering people with lived experience and using co-production and inclusion practices.
- Experience of designing and delivering learning and development opportunities relevant to lived experience involvement
- Excellent influencing and interpersonal skills – able to build trust, collaborate with staff and volunteers, and champion meaningful involvement at all levels of the organisation.
- Strong commitment to EDI
Why Samaritans?
You’ll be joining us at an exciting time of transformation. With a clear strategic commitment and strong support from our leadership, you’ll have the scope to shape how lived experience is embedded in everything we do - now and in the future.
We value lived experience and actively encourage applications from individuals who identify as having direct or indirect experience with mental health, suicide, or bereavement. We welcome applicants from all backgrounds, particularly those currently underrepresented in the charity sector.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from candidates with disabilities, racialised minority candidates and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Criminal record check (DBS)
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Ready to help shape a more inclusive future where every voice matters?
Apply now and be part of change that saves lives.
To apply, please complete the application questions including those below and submit your CV:
- Please give us an example of a time when you have you used your personal experiences to inform a service or a project of work safely and effectively. What did you do and what was the result? (250 words)
- Please give an example of a time when you empowered people with lived experience to shape a project or initiative. What approaches did you take to ensure meaningful involvement and what was the outcome? (250 words)
- A key focus of the Lived Experience Lead will be to build staff skills and confidence in involving people with lived experience in their work. What experience do you have around designing and delivering learning and development activities related to involving people with lived experience? (250 words)
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Sunday 17 August
Interviews: week commencing 29 August
Please note, shortlisted candidates will be invited to prepare a short presentation that they will talk though during the interview (up to 10mins). They will be sent the questions ahead of the interview.
The client requests no contact from agencies or media sales.
Community Energy Adviser – Midlands
Job reference: REQ004402
Fixed term until March 2026.
£27,853 per year
Field based in the Midlands with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
New Business Lead
Ref: REQ004422
£50,340 a year
London, E15 2GW/Hybrid Working
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information please visit our website.
The New Business Lead role is an exciting opportunity for an experienced and ambitious fundraiser to shape the future of corporate partnerships at Scope.
We are looking for a proactive and strategic leader who can inspire a team to identify, secure, and nurture high-value partnerships that deliver transformative funding.
The role
In this role, you will:
· Lead the delivery of Scope’s new business strategy for corporate partnerships, securing multi-million-pound, transformational funding.
· Act as the senior subject matter expert on corporate new business, developing impactful relationships with major prospects.
· Oversee the full pipeline of new corporate opportunities and lead on developing tailored, strategic proposals and pitches.
· Work closely with the Corporate Key Account Management Lead to ensure smooth handover and an exceptional partner experience.
· Manage and inspire a high-performing team of three, ensuring they have the tools, skills, and motivation to succeed.
· Collaborate with senior leaders across Scope to ensure new partnerships align with our strategic priorities, values, and long-term goals.
· Set, track, and report on objectives and KPIs, ensuring new business income targets are met or exceeded.
About you
We are looking for someone who is passionate about making meaningful connections and building strong partnerships. You’ll be a confident communicator who enjoys identifying opportunities, opening doors, and inspiring others to get behind our mission.
You’ll bring experience in securing new business, whether that’s in corporate partnerships or another income-generating role. You’re proactive, motivated by targets and able to tailor your approach to suit different audiences.
You’ll be someone who:
· Builds relationships with ease and knows how to spot potential for collaboration.
· Can write compelling proposals and pitches that get results.
· Thinks strategically and can manage multiple opportunities at once.
· Works well independently but also enjoys being part of a supportive team.
· Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Find out more about asking for adjustments at interview.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus bank holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online:
Closing date for applications: 11:59pm GMT, Tuesday 12 August 2025.
Charity People is proud to be partnering with The Migraine Trust, the UK's leading charity dedicated to supporting people affected by migraine. With over one in seven people in the UK living with this complex neurological condition, The Migraine Trust is a vital voice for change, campaigning for awareness, funding research, and providing trusted support.
We're looking for a dynamic and strategic Head of Fundraising to join the Senior Leadership Team and lead a growing and ambitious fundraising function. This is a hands-on leadership role with a strong focus on corporate partnerships and major donor development. You'll be joining at a time of real momentum, with the opportunity to shape the future of income generation and make a tangible impact on the lives of people living with migraine.
Our vision
A world where migraine doesn't stop anyone from living the life they want
Our mission
Everyone with migraine deserves the best possible care and treatment and support. We invest in research, campaign for long term improvements and address the stigma and misunderstanding that currently exists. No one with migraine should feel alone and we are here at every step
Head of Fundraising
- Hybrid (London office 1 day/week or 1 day/month for SLT if home-based)
- Circa £52k
- Full-time, 35 hours per week
- 25 days annual leave (rising to 30), plus office closure over Christmas and your birthday off
- 8% employer pension contribution (with 4% employee contribution)
- Generous training and development budget
- Employee Assistance Programme for wellbeing support
- Flexible working culture with hybrid and home-based options
Closing date: Friday 22nd August
First Stage Interviews: w/c 1st September
Second Stage Interviews: w/c 8th September
About the Role
Reporting to the Chief Executive and managing a brilliant team of four, you'll lead the development and delivery of a diverse fundraising strategy. You'll take a proactive role in cultivating high-value relationships, securing new partnerships, and driving innovation across income streams.
Key priorities include:
- Leading and inspiring a high-performing fundraising team
- Developing and delivering a multi-channel fundraising strategy
- Building strategic corporate partnerships and major donor relationships
- Growing a pipeline of non-pharma corporate prospects
- Collaborating across teams to create compelling cases for support
- Championing best practice use of Beacon CRM
- Ensuring compliance with GDPR, charity law, and fundraising regulations
About You
We're looking for a confident and entrepreneurial fundraiser with:
- A strong track record in corporate fundraising and major donor development
- Experience leading successful teams and managing income targets
- Knowledge of trusts, foundations, and individual giving
- Excellent communication and relationship-building skills
- A collaborative, creative, and ambitious mindset
- Understanding of charity law, GDPR, and the Code of Fundraising Practice
This is a brilliant opportunity to lead a fundraising team with purpose, creativity, and ambition and to help build a future where migraine doesn't stop anyone from living the life they want.
To find out more and to request a full job pack, please contact Kevin at Charity People
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Community Energy Adviser – East Anglia
Job reference: REQ004400
Fixed term until March 2026.
£27,853 per year
Field based in East Anglia with working from home.
(The role will require travelling in the Midlands but will work from home most of the time around meetings and workshops.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
The Community Energy Adviser will deliver energy support sessions in local communities, empowering individuals and families through workshops and one-to-one support. The focus will be on assisting those facing challenges with their energy needs by providing practical advice, support, and advocacy on energy conservation, switching providers, and accessing grants or benefits.
Full time- 35 hours a week
The hours for this role will be varied over shift patterns from 8am to 8pm Monday to Friday and may also include some Saturdays.
The role
In this role you will be:
· Planning and delivering engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· Providing one-to-one support to individuals requiring more in-depth assistance, including conducting home energy assessments and offering tailored advice.
· Collaborating with local organisations and stakeholders to identify and reach out to communities and individuals who would benefit most from energy advice and support.
· Developing and distributing educational materials on energy saving, bill management, and the benefits of renewable energy sources.
· Tracking and evaluating the impact of community sessions and one-to-one interventions, adjusting strategies to improve outreach and support effectiveness.
· Maintaining up-to-date knowledge of energy sector developments, including changes in legislation, available grants, and best practices in energy conservation.
About you
· You will have excellent communication skills both verbal and written to be able to support communities and individuals who would benefit most from energy advice and support.
· You will be able to plan and deliver engaging and informative energy support workshops within local communities, tailoring content to meet the diverse needs of attendees.
· You will be able to show empathy and be able to respond positively to change while being able to deal effectively with conflicting priorities will allow to succeed within this role. The service will help customers through their unfair extra costs and additional vulnerability to fuel poverty.
· It is essential that you have a good working knowledge of IT including Microsoft Office Products
· You will bring drive and enthusiasm to your role and can demonstrate that you care passionately about improving the lives of disabled people and their families. It is desirable that you have a good knowledge of Energy and Utilities advice.
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Please note that successful candidates will be subject to an enhanced DBS check.
We welcome all applications by 11:59pm GMT on Tuesday 12th August 2025.
About the opportunity
Would you like to play a key part in influencing national decisionmakers across Wales, England and Northern Ireland to drive major, positive change in the dementia policy space? Then this could be the role for you.
Sitting within Alzheimer’s Society’s National Influencing team, as our new National Influencing Officer (Public Affairs) you would be instrumental in delivering innovative, engaging, collaborative, and evidence-based influencing work. You’d be ensuring that political and health system stakeholders are acting on the biggest issues affecting people living with dementia, working closely with other teams to drive work that is integrated locally and nationally.
While this role is predominantly focused on delivering national influencing activity in England, you’ll also be part of a fluid and flexible team that operates across boundaries and supports with our political work in Wales and Northern Ireland.
This is an exciting time for dementia policy in England, Wales and Northern Ireland. We have the chance to ensure that governments are prioritising dementia and the needs of all those affected by the condition. Our National Influencing Officer (Public Affairs) will be at the forefront of taking on this vitally important challenge.
About You
You will bring:
- Excellent knowledge of the political and health system and how to influence national decisionmakers.
- A strong understanding of the external political environment and a proven track record in political or similar stakeholder management at a national level.
- Experience engaging proactively with national politicians and decisionmakers, acting as the first point of contact for their teams.
- Confidence and credibility in working with both internal and external stakeholders, with the ability to influence across geographical and organisational boundaries.
- A proven ability to operate and thrive in fast-paced, multi-dimensional environments, and to adapt well to change and ambiguity.
- Strong analytical, written, and verbal communication skills, including the ability to translate complex data into accessible, impactful content and recommendations.
- Experience working across multiple UK nations in complex influencing environments.
- A commitment to involving people with lived experience – such as those with dementia or long-term health conditions – in your work.
What You’ll Focus On
In this role, you will:
- Lead or support political engagement across England and potentially other UK nations, using your knowledge of parliamentary structures and influencing routes to drive change.
- Provide oversight and coordination of political monitoring and stakeholder engagement activity.
- Plan and deliver impactful public affairs (or similar) events, including parliamentary receptions, breakfast meetings, roundtables, and party conference activity.
- Translate evidence-based policy positions into compelling and effective influencing strategies that achieve real-world impact.
- Build delivery plans focused on meaningful outcomes and measure their success through evaluation and learning.
- Produce high-quality, accessible content to inform and engage stakeholders, using strong presentational and communication skills.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
-
What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
The client requests no contact from agencies or media sales.
The Woodland Trust is recruiting for a Government Affairs Officer to work within the External Affairs Team to influence Government and parliamentary decision-making in support of woods and trees.
The Role
- Monitor political and policy developments, identifying opportunities to build relationships and drive impact.
- Draft high-quality briefings, parliamentary materials, and committee evidence to support the Trust’s influencing goals.
- Build and maintain effective relationships with MPs, peers, advisors, and allies, including supporting the All-Party Parliamentary Group on Woods and Trees.
- Coordinate and deliver key political events, including at Parliament and party conferences.
- Collaborate with internal teams-policy, press, campaigns, and ecology-to help shape and deliver influencing strategies aligned with the Trust’s priorities.
- This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. There will be travel at least one day per week to London and other site visits.
The Candidate
- Strong written and verbal communicator, able to distil complex information clearly and accurately for different audiences.
- Skilled in building relationships with senior colleagues and external stakeholders, with experience organising events to support engagement.
- Politically aware, with a good understanding of Westminster and the policymaking process, and a proactive approach to monitoring developments and spotting opportunities.
- Well-organised and IT-proficient, with experience managing databases and balancing workloads in a fast-paced environment.
- Passionate about environmental issues, with relevant experience in public affairs, campaigns, or policy, and willing to travel across the UK when needed.
- You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers. We do not ask for your CV at application stage.
Make sure that you complete the Application Questions to show your relevant skills and passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews are scheduled to take place via Microsoft Teams between 28th August - 4th September 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
-
What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
The Diversion Project Worker will engage with women referred through both formal and informal Liaison & Diversion (L&D) routes. Formal routes include police, courts, and other legal channels, while informal routes will focus on identifying women at greatest risk of offending. This role is designed to offer early intervention, providing structured, person-centred, and goal-focused support to provide 1:1 support, to help meet women’s immediate needs and to support them to prepare for a brighter future. From signposting and working in partnership with other grassroots organisations, to delivering group workshops and 1:1 support on topics such as mental health and wellbeing, domestic abuse, training and skills development, finance, debt and benefits.
Key Responsibility Areas
- Provide high-quality, trauma-responsive support to women in contact with, or at risk of contact with the criminal justice system.
- Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
- Develop and maintain effective partnerships with police, courts, and community organisations to ensure coordinated, multi-agency support for women and to strengthen referral pathways.
- Contribute to organisational development and personal growth through innovation, self-care, and professional learning.
The client requests no contact from agencies or media sales.
What if your product vision could transform how one of the UK's largest charities delivers life-changing support to families affected by dementia? Imagine building digital products that empower millions of people to access the support, hope, and breakthrough research they need most?
About the opportunity
As Product Lead, you'll oversee the software products and tools that underpin our vital dementia services, funding generation, and campaigning efforts. You'll be at the heart of our exciting Technology Transformation programme. Leading high-performing product teams to deliver modern, secure and user-centred solutions that enhance our capabilities and maximise our impact.
This is an impactful role within our Digital team and part of our Technology Directorate, working closely with the Associate Director of Digital & Data. You'll line manage Senior Product Managers in a matrix environment while establishing our product approach and community of practice. You'll lead multidisciplinary teams using agile methodology to create products that help thousands of people get support from us daily.
If you're a passionate product expert looking to lead transformational digital change that makes a meaningful difference, we'd love to hear from you.
About you
You're an accomplished Product Lead with extensive experience delivering high-transactional digital products and platforms in large, complex organisations. You have a proven track record of leading multidisciplinary teams using agile methodology, and you're passionate about user-centred design and data-driven decision making. You thrive on mentoring others and building product communities that deliver exceptional results.
You'll have:
- Successful track record of leading multidisciplinary teams to deliver high-transactional digital products and platforms using agile methodology in a large and complex organisation.
- Extensive experience in understanding user, organisational, and technical needs and balancing these when setting product strategy and direction.
- Proven experience of researching, prototyping, launching and scaling products, platforms, and end-to-end services from inception to live.
- Significant experience working with cloud architecture and infrastructure and managing relationships between interdependent technology teams.
- Strong influencing skills with the ability to persuade and negotiate with stakeholders at all levels, including CEO, board and trustee level.
- Commitment to sharing knowledge, having mentored and coached others with a passion for working collaboratively.
- Passionate about Tech for Good with a proven desire to work in an equity-driven organisation solving complex problems.
What you’ll focus on:
- Leading and delivering digital products, platforms, and end-to-end services that directly support people affected by dementia through strategy development, stakeholder management, and value-driven outcomes.
- Managing and developing product team members, establishing product ways of working that support our mission and strategy while building a culture aligned with our organisational values.
- Taking an active leadership role in our Digital team. Working closely with communities of practice and specialist discipline leads to define and deliver our Digital strategy.
- Developing ambitious product visions and strategies, engaging teams across the organisation to understand priorities, align plans, and communicate effectively with senior stakeholders.
- Using qualitative and quantitative data to make informed, outcome-focused decisions while translating vision into prioritised, deliverable goals that track product performance and user outcomes.
- Creating user-centred solutions by identifying user needs based on evidence, translating user stories, and proposing design approaches that improve overall user experience.
Ready to be part of something impactful? Join the digital transformation of one of the UK's largest charities. Where your product expertise helps build the society it takes to beat dementia and deliver help and hope to millions.
Important Dates
Application Deadline: 23:59 on Sunday 17th August.
Applications will be reviewed: Week commencing 18th August.
Interviews will take place early-mid September.
The interview process will include a task, followed by a competency panel interview taking place via Microsoft Teams on the same day. Candidates will need to allocate 2 hours of time on the day of their interview.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.
Job Title: Community Outreach Worker
Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week. As part of this role, you will be required to participate in our local Warwickshire domestic abuse helpline, on a rota basis.This requires covering a later shift from 12:30 – 20:30, approximately twice per month.
This is an opportunity to join Refuge as a Domestic Abuse Community Outreach Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living within Warwickshire.
The Community Outreach worker will inform the survivor on the options and support available, empowering the survivor to make decisions and achieve their goals to increase their safety, confidence and independence.The role involves working with a range of statutory and non-statutory agencies to advocate on behalf of survivors and promote access to services to meet their needs.
The outreach worker will work within a designated locality within Warwickshire to provide drop-ins and support to community services to enable survivors to access services. They will also participate in the delivery of group work to help survivors along their journey to recovery.
As part of this role, you will be required to participate in our local Warwickshire domestic abuse helpline, on a rota basis. This requires covering a later shift from 12:30 – 20:30, approximately twice per month.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Cosing Date: 09:00am 14 August 2025
Interview Date: 21 August 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
Join The Hepatitis C Trust – Make a Difference in Liver Health
The Hepatitis C Trust works nationally with peers who use their lived experience to raise awareness, provide training, and improve access to hepatitis C testing and treatment.
In partnership with the Royal Berkshire & Thames Valley ODN, we’re expanding our work to include a Hepatocellular Carcinoma (HCC) surveillance and early liver disease detection programme in Royal Berkshire & Thames Valley.
We’re looking for someone who:
- Has experience in health services or working with volunteers.
- Has been affected by or supported someone with liver disease.
- Can work independently, engage with stakeholders, and drive community outreach.
In this role, you will:
- Promote liver screening and early detection in the community.
- Support patients through assessment and ongoing care.
- Coordinate workshops and raise awareness.
- Collaborate with local hospitals and outreach clinics.
Requirements:
- Full driving licence and own vehicle.
- Willingness to travel across the region.
- Passion for patient-led care.
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.



The client requests no contact from agencies or media sales.
Various locations across the Liverpool area
About the Role
Responsibilities:
1. Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
2. Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
3. Complying with systems for monitoring and reporting purposes.
4. Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
5. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
1. Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances.
Essential Criteria
1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
2. An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
3. Recent experience of providing advice to the Advice QualityStandard and/or the willingness and ability to complete full debt advice training.
4. A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
5. The ability to understand the needs of others and to empower clients to take actionfor themselves.
6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. The ability to work as part of a team and to respond positively to change.
Requirements
1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
● OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience ofachieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literatewith the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
About us
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.