THE SPITALFIELDS CRYPT TRUST

JOB DESCRIPTION

Post Title Individual Giving Manager

Responsible to Head of Fundraising and Communications

Purpose of Post To lead, review and drive forward the strategy to grow income from individual giving. Managing the recruitment and development of individual donors; maximising income through one-off and regular donations, payroll giving, warm mailings, and other donor development activities.   

Salary £19,800 - £21,000 (£33,000 - £35,000 FTE)

Hours 22.5 hours per week (3 days per week)

Location Haggerston
 

Please send a CV and a covering letter as your application.

Introduction:

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. It runs a homeless drop-in, a Recovery Hub (which includes an abstinence-based residential recovery hostel, a Primary Programme and a Training and Development Centre), two supported houses and two social enterprises supporting people into long term recovery from addiction and homelessness. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets. Set up over 50 years ago, the charity was one of the first in the UK to provide shelter to homeless, alcoholic men.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates.  We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)).  SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

The Individual Giving Manager is responsible for developing and maintaining relationships between SCT and individual supporters. The post holder will be responsible for identifying and maximising income through targeted communications and stewardship with potential and existing regular donors, high-value donors and patrons. They will also have line management responsibility for the Communications Officer who will be supporting the Individual Giving Manager to increase support from individuals alongside other organisational-wide tasks.

This will role will also include development of the mid level, Major donor and Legacy fundraising programmes.

At SCT the Fundraising and Communications Team works collaboratively to share ideas, knowledge, skills and experience to create a supportive culture. This is something we are proud of and believe enhances our success.

An excellent knowledge fundraising is essential together with the ability to inspire supporters to select SCT as their preferred charity.

INDIVIDUAL GIVING FUNDRAISING

• Develop and implement a strategy for Legacy, Individual, Mid level and Major Donor fundraising with the Head of Fundraising and Communications, adhering to agreed targets and plans
• Review and assess our existing supporters and produce solicitation plans depending on their giving potential.
• Work with the Communications Officer to plan and deliver a regular communications and engagements with individual supporters
• Own and manage the Etapestry database. Providing queries and reports for the team as needed, keeping abreast of improvements or developments with the system and ensuring that all relevant info is captured across the team.
• Maximise the value of current donors, offering different opportunities to engage with SCT.
• Recruit and develop committed givers, maximising income from this area, including encouraging lapsed donors to resume giving and upgrading gifts where appropriate
• Manage ongoing cold supporter recruitment
• Monitor the performance of all donor recruitment activities reporting to management and making recommendations for future investment
• Co-ordinate feedback and updates to committed and high value donors, ensuring that they are kept close to our work and continue to support us
• Work with and support a Fundraising Volunteer to achieve agreed fundraising targets
• Manage and organise relevant project information to support individual giving.
• Provide regular reports to Head of Fundraising and Communications on all fundraising activity, performance and income streams.

OTHER REQUIREMENTS

• To line manage the Communications Officer, ensuring they are meeting their objectives and directly supporting fundraising activities as well as their responsibilities for the wider organisational.
• To work with Head of Fundraising and Communications in developing new ideas for potential improvement or fundraising opportunities.
• Contribute to the targets and plans as agreed with the Head of Fundraising and Communications, whilst contributing to the planning process
• Maintain the security of sensitive personal and other confidential information
• Attend meetings and events as required, which may include some out of hours work
• Maintain a broad and detailed knowledge of the SCT’s services and funding needs
• Identifying own and other’s learning and development needs, liaising with the Head of Fundraising and Communications and attending training seminars, courses and study days as appropriate.
• Undertake such other reasonable duties that may be required from time to time

Person Specification

Essential

Desirable

Skills and Knowledge

• Excellent interpersonal and communication skills
• Ability to influence/persuade a wide range of stakeholders, including through face to face meetings
• Excellent IT skills including MS Word, Excel, Outlook and Powerpoint High level of accuracy and attention to detail
• Ability to prioritise and work to deadlines
• Has proven successbuilding and  increasing income fromindividual giving programme with a range of donors, including regular givers and major donors
• Excellent writing and proof reading skills
• Strong analytical, problem solving skills and methodical research skills with the ability to think creatively and strategically

• Knowledge of the sector
• Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and fundraising codes of practice and regulation

Experience 

• Minimum 3-years experience working in fundraising
• Proven experience and a recent track record of success in raising funds from individuals, including major donors (£10,000+) and direct mailings (physical and/or electronic)
• Experience of developing presentations for clients
• Experience of consistently meeting or exceeding targets
• Experience of databases and audience segmentation and use of data analytics

• Experience of fundraising in the voluntary sector
• Experience of developing relationships in local community
• Experience of creation of budget / forecasting
• Experience of using eTapestry/Raiser’s Edge database
• Experience of working in an organisation supporting individuals with addiction issues

Cultural Indicators

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets.
• Makes effective, data-driven decisions.

Role Model / Leading by Example

• Is an inspiring role model for others, building trust,living our Vision / Mission and principles and delivering our services accordingly.

Continual Improvements

• Consistently seeks to improve how we do things to achieve and Embraces change and innovation.

Effective Communication

• Communicates clearly effectively, and honestly. Listens to others and adapts communication to suit them.

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The brilliant Individual Supporters Team at Crisis plays a key role in our successful and innovative Fundraising Programme – raising in excess of £30m per year. The team is vital to the long-term income growth of the organisation, recruiting new individual supporters and increasing the engagement of existing supporters through an audience – led communications programme of diverse channels and products.

About the role
As Year Round Giving Manager, you will develop and deliver strategies informed by insight to achieve increasing levels of net income and lifetime value for the Individual Supporters Team, through year-round activities. This will be delivered in accordance with the organisation’s plans for growth in sustainable income from new and existing supporters, through a planned programme of targeted acquisition and retention activities.

About the role
As Year Round Giving Manager, you will develop and deliver strategies informed by insight to achieve increasing levels of net income and lifetime value for the Individual Supporters Team, through year-round activities. This will be delivered in accordance with the organisation’s plans for growth in sustainable income from new and existing supporters, through a planned programme of targeted acquisition and retention activities.

About you
To be successful in this role you will be comfortable working in a fast paced environment and have extensive experience of strategy and planning of large-scale direct marketing programmes including donor acquisition and retention programmes across a range of media. As well as a detailed knowledge of print production and mailing techniques.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 26 July 2020 (23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Senior Individual Giving Officer to join our Individual Giving function, part of our busy, friendly and growing Engagement Division.

Title:Senior Individual Giving Officer (Retention)

Salary:Up to £33,660 per annum (depending on experience)

Contract: Permanent

Hours:35 hours per week

Location:Hampstead, North London (Candidate will need to work from home for the first few months) 

Anthony Nolan is a fast-growing charity with big plans for the future. The Individual Giving (IG) programme was launched in 2009 and is budgeted to deliver a gross income of c.£4.6 million in 2020/21. The IG programme goal is to deliver long term, sustainable income, with integrated cross-team planning and testing across IG, Fundraising, the Register Development team, Brand, Marketing and Communications and Supporter Operations being key to the next stages of development.

This is an exciting opportunity to help shape and grow the supporter retention and engagement programme and develop and test new ideas, creative and channels. Reporting to the Individual Giving Manager, this role will be pivotal in delivering direct marketing retention campaigns and developing supporter journeys including digital, mail, telephone, raffles, cash appeals and legacies in order to retain and maximise financial income and engagement from existing supporters of Anthony Nolan, as well as recently lapsed supporters.

The successful candidate will be an experienced direct marketing project manager and collaborative team player. If you have excellent creative, analysis and relationship building skills across a range of channels, with a detailed understanding of supporter engagement for mass audiences, then we would love to hear from you.

Please make sure to check out the role profile, available on our website when you click to apply.

Please note, we are still actively recruiting to this role. Due to the current ongoing situation, we will more than likely look to carry out video interviews rather than face to face.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Together, we can save lives. Join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.

You may have experience of the following: Individual Giving Officer, Engagement, Fundraising, Third Sector, Voluntary Sector, Not for Profit, NFP etc.

TPP Recruitment are delighted to be working with one of the most well-known Cancer charities around, supporting in the hiring of a Senior Individual Giving Officer.

Focusing on their retention programme, the Senior Individual Giving Officer will be responsible for developing and implementing a supporter centric retention journey. You will have the opportunity to use a range of direct marketing channels to deliver this, these will include direct mail, email, telephone, raffle and lottery. All of which will support in meeting annual fundraising targets that have been set in collaboration with your Manager. The role will also see you deliver an upgrade and reactivation campaign, all with the focus of retaining supporters to ensure that their lifetime income is maximised. You will also have the freedom to test new campaign approaches, working with external agencies to develop the creative to go along with these.

Job title: Senior Individual Giving Officer
Cause: Cancer
Location: London - North
Salary: £33,600

They are looking for candidates to have excellent campaign management experience from within an individual giving setting. You will have a detailed knowledge of supporter engagement and the use of a variety of marketing channels to engage with these audiences. You will feel comfortable in developing strong relationships not only internally but with external agencies who play a key role in the delivery of your fundraising campaigns. They are ideally looking for someone who has experience in testing new products within campaigns.

If you are looking for an opportunity to develop your career further, be part of a national charity and deliver campaigns across a variety of channels then this is the role for you. Get in touch for further information on this position.

We are very excited here at Ashby Jenkins Recruitment to be working with a great cancer charity, this time in search for their new Senior Individual Giving Officer.

The primary focus of this role will be on retention campaigns and developing supporter journeys to retain and maximise income and engagement from existing supporters of the charity. You’ll be joining a well-established Individual Giving team and driving growth in income.

You will need:

• Previous experience of working within direct marketing, ideally strong retention experience


• Clear and appropriate written and verbal communication


• Proven direct marketing project management skills across a range of appeal and channel types

In return, you’ll be offered a competitive salary, and the chance to join a growing and ambitious organisation. They also offer a flexible working policy, along with a list of other great benefits.

Closing Date: asap

Salary: £30,000 - £33,500

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

If you would like to have an informal discussion, please call me on 020 30 062787 or email [email protected].

If enough applications are received the charity reserves the right to end the application period sooner.

A national and well-established charity that provides services to vulnerable people are seeking an Individual Giving Officer on a permanent basis. The role is based in London and offers flexible working. This role is able to offer remote onboarding.

The role is responsible for large scale communications to a range of supporters. The role will be focusing on some of there most exciting income generating activities. The successful candidate will be managing direct marketing activity across different channels to help promote bespoke events & products. You will manage campaigns from planning, to implementation and evaluation.

To be successful in this role you will have experience working on fundraising initiatives/campaigns and have sound direct marketing skills (online and offline). You will have effective communication skills with excellent attention to detail. You will be competent at interpreting data to report on campaign results.

Closing date: 20th July

If you are interested in this role or wish to register with TPP to hear about future posts, please contact Patrick - [email protected]

Fundraising Manager – Individual Giving
Deptford, London (home based currently)

If you have a background in individual giving income generation and management, this is an exciting opportunity to join an ambitious charity that helps to feed the nation’s most vulnerable people.

About Us

We are FareShare, the UK’s largest charity fighting hunger and food waste. We are a charitable distribution network that takes excess, in-date and good to eat food and redistributes it to other charities that turn it into meals.

The COVID-19 pandemic has created an even greater need for our work. During this time, we’ve trebled the amount of food distributed to support vulnerable people. 

Until recently, the majority of our fundraising focus and successes have been on corporate partnerships and income from trusts and foundations. We have some fantastic and loyal individual donors, as well as thousands of new supporters thanks to phenomenal response to our COVID-19 emergency appeal.

It is imperative that we continue to expand our income streams to convert this new level of support into funds that can help those most in need. As such, we are looking for a Fundraising Manager to join us, focusing on our individual giving income stream. 

The Benefits 

- Salary of up to £40,000 per annum 
- Pension
- Travelcard loans (if required) 
- Cycle to work scheme 
- Employee assistance programme

This is an incredible opportunity to take on a new role in our organisation, drive innovation in our supporter experience and use insight to shape, test and refine our individual giving strategy. 

COVID-19 has made day-to-day life even harder for vulnerable people, but we are passionate about our cause and overcoming the challenges that lie ahead.

We are doers. We are a community. We change lives. If you think you could thrive as part of our forward-thinking team, we’d love to hear from you.

The Role

As the Fundraising Manager, you will lead and develop our individual giving programmes, inspiring and motivating donors to engage with the organisation more often and more deeply.

You will develop existing and new propositions, products, audiences, channels and technology and deliver creative supporter journeys that build long-term loyalty and value.

Additionally, you will:

- Manage, plan and deliver multi-channel and data-driven engagement with individuals
- Oversee the planning and delivery of a new programme of multi-channel activities which support regular and one-off cash donations
- Create an inspiring donor experience that builds long-term engagement 
- Work with the Fundraising Marketing Officer to deliver a great supporter experience 
- Provide insight and evaluation on our donor audience, campaign performance and opportunities
- Work with the Head of Fundraising, Corporate Partnerships Manager and Senior Trusts & Grants Manager to manage major donor relationships and processes

About You 

To join us as a Fundraising Manager, you’ll need:

- Experience of individual giving income generation and management 
- Previous experience of creating activity programmes and business plans to recruit, engage, inspire and retain donors
- Experience of creating and delivering multi-channel campaigns and using digital channels to acquire new donors 
- A track record of providing excellent customer and/or donor care 
- Experience of using Salesforce or a similar database and audience segmentation and using data analytics 
- Solid knowledge of the regulatory environment for fundraising from individuals, including data protection, Gift Aid and fundraising codes of practice and regulation
- Good analytical, forecasting and numeracy skills 
- Proficiency in emailing systems such as ActiveCampaign or Mailchimp

Experience of any of the following would be beneficial: line management, major donor relationship management, or working with a fundraising board.

Other organisations may call this role Individual Giving Manager, Fundraising Programme Manager, Donor Manager, Supporter Experience Manager, Senior Fundraising Officer, or Senior Fundraising Executive.

The closing date for applications is 9am on the 20th July 2020. Interviews will take place during the week commencing the 27th July 2020.

Webrecruit and FareShare UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking a new challenge as a Fundraising Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Voluntary Income in The Church of England is over £800M a year, and funds most of the church's mission and ministry. The Church of England has adopted a National Giving Strategy for 2020-2025 that will invest in different ways to encourage giving within its churches.

The clergy have a critical leadership role to play in encouraging generosity and giving to the church, but often feel reluctant and lacking in confidence to fulfil this role. Currently giving is not taught to any significant degree in ordination training, and training for clergy within dioceses is limited and variable. This is an endemic and deep-rooted issue within the church - it has been this way for at least 100 years, probably much longer - and so the cultural change required will take determination and patience.

As Generous Giving Training Manager, you will create online and face to face clergy training resources and work with the Giving Advisors, to enable this to be delivered across all dioceses. You will also develop training resources for others within the church particularly laity, who take on responsibilities in this area.

To be successful, you will need experience of successfully delivering training, ideally within a church environment and of successfully encouraging giving in a paid or voluntary capacity. With leadership and influencing skills, you will be confident communicating to all audiences with a high degree of sensitivity and discretion.

Due to the specialist nature of the roles within the Giving team, training will be provided to successful candidates to enable them to carry out their role confidently.

We are a dispersed team and have a very flexible approach when it comes to working locations. In light of Covid-19, all team members are currently based at home. As a National Team we work throughout the dioceses and predominantly use online platforms to meet and train colleagues and parishes. However the willingness for some travel throughout England and Wales and work occasional weekends may be required from 2021 onwards.

Salary £38,331 p.a.- £41,216 p.a. (London based), £35,730 p.a.- £38,419 p.a. (Outer London).

This is a fixed term contact expected to last for 3 years.

Interviews are expected to be held w/c 10^th August 2020 remotely using Zoom.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our scheme.

Main Responsibilities

The Role

Research and consultation

Work with key individuals within dioceses and NCIs to research and consult on the most effective ways to develop training for clergy.

This includes:

• Consult with dioceses, theological colleges and colleagues in the Ministry division to explore different ways that training can effectively be delivered to clergy.
• Develop an understanding as to how giving and generosity link with other training priorities including mission, discipleship, financial management and governance.
• Explore the opportunities for clergy to deepen their experience of a generous God, and reflect on the extent to which generosity is integral to their ministry, and how this opportunity can be delivered as part of pastoral care for their health and wellbeing.
• Review existing training provision, and map the extent of training currently provided for giving and generosity.

Train clergy

Create a training strategy for clergy, working with partners within NCIs, the wider church and external agencies, and manage the roll out of training across all dioceses.

This includes:

• Pilot different approaches to clergy training on giving and generosity with early adopter dioceses
• Write a report for the Archbishops' Council Finance Committee, Ministry Council and others on the conclusions reached and recommendations on the approach(es) to be taken for a national roll out.
• Create a project plan for the implementation of training on leading generous churches across all dioceses.
• Engage with dioceses, colleagues in the national team, colleagues in the Ministry division, theological colleges and training providers to create training frameworks and materials for clergy on leading generous churches.
• Implement the project plan, rolling out training across all dioceses.
• Integrate ongoing evaluation and monitoring of impact to help shape the roll out of the training.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have treble. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next three years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We are looking for a manager in our Individual Marketing Acquisition team. The team's goal is to attract new supporters to support us financially for the first time and win back those that have lapsed, which is pivotal to the success of our strategy. The Acquisition team work across a variety of direct marketing channels to deliver campaigns, develop new propositions and new fundraising products. Using audience insight we find the moments that are important for potential supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working in a direct marketing acquisition team and has proven experience using supporter focused strategies to grow supporter acquisition. In this role you will be able to develop your management skills, fundraising skills, strategic thinking and work as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit a direct marketer who has experience acquiring new/winning back customers/supporters and driving revenue/sales increases. We're looking for someone who can coach, empower and motivate a team, whilst providing strategic direction.

You will

* Manage and monitor the business plan and budget for your areas of responsibility across loyalty initiatives
* Responsible for building the strategy, briefing and working with Executives to deliver Loyalty campaigns.
* Responsible for ensuring that all campaigns within your team are project managed to deliver quality, high performance communications in budget, with appropriate response handling processes and on-going programmes delivered within agreed time frames.
* Complete monthly financial reporting.
* Responsible for effective line management of two Direct Marketing Executives.
* Work collaboratively with other team members and departments to ensure opportunities for innovation are explored, improvement to business performance, supporter satisfaction and lifetime value is at the forefront of the programme.
* Manage relationships with external agencies and suppliers
* Have a good understanding of Charity and data protection legislation and meet relevant Fundraising Regulator, DMA, TPS & Charity Commission guidelines.
* Take a bold approach to innovation, continually look to test and learn to engage new/win back existing audiences.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* Perkz (online employee benefits scheme offering discount with UK retailers.
* You Did It Awards - recognition awards from £100-250.

Additional Information

This role is London based with Flexible working. Age UK's office is currently closed and will open from 1st September 2020.

For a full list of benefits please click here https:// www.ageuk. org. uk /about-us/jobs/ employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have treble. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next three years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We're looking for a manager in our Individual Marketing Loyalty team who will help to deliver a best-in-class loyalty programme that inspires supporters to continue to support the work of Age UK, which is pivotal to our strategy. The Loyalty team work across a variety of direct marketing channels to deliver campaigns, develop multi-touchpoint journeys and grow supporter loyalty. Using audience insight we find the moments that are important for supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working in a direct marketing retention programme in a dynamic and fast-paced environment. In this role you will be able to develop your management skills, fundraising skills, strategic thinking and work as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit a supporter/customer loyalty specialist who has direct marketing experience in growing supporter lifetime value as well as managing a team (desirable, not compulsory). We're looking for someone who can coach, empower and motivate a team, whilst providing strategic direction.

You will

* Manage and monitor the business plan and budget for your areas of responsibility across loyalty initiatives
* Responsible for building the strategy, briefing and working with Executives to deliver Loyalty campaigns.
* Responsible for ensuring that all campaigns within your team are project managed to deliver quality, high performance communications in budget, with appropriate response handling processes and on-going programmes delivered within agreed timeframes.
* Complete monthly financial reporting.
* Responsible for effective line management of two Direct Marketing Executives.
* Work collaboratively with other team members and departments to ensure opportunities for innovation are explored, improvement to business performance, supporter satisfaction and lifetime value is at the forefront of the programme.
* Manage relationships with external agencies and suppliers
* Have a good understanding of Charity and data protection legislation and meet relevant Fundraising Regulator, DMA, TPS & Charity Commission guidelines.
* Take a bold approach to innovation, continually look to test and learn to grow donor Loyalty.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* Perkz (online employee benefits scheme offering discount with UK retailers.
* You Did It Awards - recognition awards from £100-250.

Additional Information

This role is London based with Flexible working. Age UK's office is currently closed and will open from 1st September 2020.

For a full list of benefits please click here https:// www. ageuk. org. uk /about-us/ jobs/ employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Voluntary Income in The Church of England is over £800M a year, and funds most of the church's mission and ministry. The Church of England has adopted a National Giving Strategy for 2020-2025 that will invest in different ways to encourage giving within its churches.

Summary

Parishes need support to ensure they are enabling giving and encouraging generosity, and dioceses need support to ensure the parishes fund their ministry.

As Regional Giving Advisor, you will support the recruitment of Diocesan Giving Advisors in the Midlands / East and develop the knowledge and adoption of good practice in parishes and dioceses. You will support dioceses who access the Giving Advisor Fund, assisting them throughout the recruitment process, and providing training and non-managerial supervision for new Giving Advisors. You will also develop regional initiatives, and take a national lead on specific areas of giving and produce training and guidance in these areas.

To be successful, you will need experience of encouraging giving in a paid capacity and of influencing through communications with sensitivity and discretion. Experience of working within the Church sector, either in a paid or voluntary capacity would be an advantage.

Due to the specialist nature of this role within the Giving team, training will be provided to successful candidates to enable them to carry out their role confidently.

This role will cover Midlands and East.

We are a dispersed team and have a very flexible approach when it comes to working locations. In light of Covid-19, all team members are currently based at home. As a National Team we work throughout the dioceses and predominantly use online platforms to meet and train colleagues and parishes. However the role will require focused work with the Midlands and East Region, therefore a willingness for travel within this region as well as for some travel throughout England and work occasional weekends may be required from 2021 onwards.

Interviews are expected to be held w/c 10^th August 2020 remotely using Zoom.

In return we offer a unique environment with opportunities for continuous learning, generous annual leave for work life balance, season ticket loans and a range of benefits including discounted entry to attractions and what we feel is a market leading package when it comes to our scheme.

Main Responsibilities

The Role

Supporting Giving Advisors

Supporting dioceses through assisting in the recruitment, training and non-managerial supervision of giving advisors.

This includes:

• Assisting dioceses in the recruitment process for Giving Advisors, offering guidance and support on job descriptions, person specifications, recruitment advertising, shortlisting and interview process and sitting on the interview panel if asked.
• Auditing the training needs of all Giving Advisors in the region, and creating and delivering a training programme with colleagues from the national team and others.
• Providing non-managerial supervision and specialist advice and guidance for Giving Advisors, through regular meetings and ad-hoc support, where Giving Advisors are supported and given space and time to explore their challenges and the most effective way of addressing those challenges.
• Co-ordinate regional meetings of the Giving Advisors, agreeing dates, venues, agendas and desired outcomes.

National Lead for specific areas of expertise

Researching, training and developing guidance and advice on specific areas of expertise (such as giving and young people, giving in fresh expressions, giving in a rural context, giving in an urban context, giving in a small / large church, giving in different traditions etc).

This includes:

• Working with the line manager to identify the area of expertise that guidance will be produced for.
• Researching existing writing on the agreed area of expertise.
• Identifying models of good practice within dioceses.
• Agreeing collaboration with one or more dioceses in the creation of advice and guidance.
• Producing good practice guidance in various formats by working closely with the Marketing Manager.
• Organising and hosting events to develop understanding and practice in this area of expertise.
• Monitoring and evaluating the impact of the adoption of good practice across The Church of England.
• Answering queries and offering advice and guidance to parishes throughout The Church of England on this area of expertise.

Developing good practice in the region

You will be passionate about sharing USPG’s vision with a variety of existing and potential supporters.

Your role

• to increase engagement and gifts from churches currently supporting USPG; to engage new churches and supporters; and to re-engage churches whose support has lapsed.
• to increase engagement from individuals and recruit new individuals to become USPG supporters.
• to deliver fundraising appeals and campaigns ensuring that supporters go on a meaningful journey with USPG and become lifelong supporters
• to work closely with the with the wider Mission Engagement Team to ensure there are a growing number of engaged individuals and churches with an awareness of both fundraising and Mission Engagement activity

USPG is looking for someone with

• experience of managing fundraising or marketing campaigns and appeals
• ability to write compelling fundraising copy
• experience of managing a supporter CRM
• experience of and understanding of fundraising within the church context

You will be

• highly organised and efficient
• able to work in collaboration with a small staff team
• excited about engaging with a variety of supporters in order to help USPG achieve it’s mission

This appointment is subject to safer recruitment procedures, including an enhanced DBS disclosure.

Applications must be recieved by 9am on Friday 24 July 2020,  using our application form, CVs will not be accepted.

Interviews will take place on Thursday 30 and Friday 31 July 2020.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Since the coronavirus outbreak began, our society has pulled together to achieve extraordinary things. Thousands of people sleeping rough have been temporarily housed in a matter of weeks, and many more were prevented from becoming homeless due to emergency changes to legislation.

As we begin to emerge from lockdown, we now stand at a crossroads: we can build on the incredible progress that has been made by helping everyone move into a secure and permanent home; or we risk seeing thousands of people being forced into homelessness.

We are recruiting for a Philanthropy Manager to join our expanding Partnerships and Philanthropy team, to work alongside our inspirational supporters and beneficiaries to bring an end to homelessness in Great Britain.

About the role
As Philanthropy Manager, you will lead on launching and growing our new philanthropy Giving Club. We are working with an excellent consultant now to design this new offer and the new post holder will take over the reins to establish this exciting new supporter journey. We have a well-established and loyal supporter audience already giving at this level and we want to provide them with an exceptional supporter experience, whilst also providing the engine room to grow our partnerships and philanthropy networks.

The philanthropy team have already grown income by 124% in recent years with a number of new team members in place, so now is a brilliant time to join now that we have clear plans in place for further growth, a great energy in the team and an incredibly urgent cause.

About you
To be successful in this role you will have

• Some experience of philanthropy fundraising, building strong relationships and securing gifts of 4 to 5 figures
• A natural flair for relationships and the ability to work equally well with a wide range of people
• Excellent communication skills, written, verbal and listening
• Knowledge of planning, monitoring and evaluating success in fundraising
• You will be a team player, with a flexible approach and the ability to collaborate well with others

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. For the supporting statement section, please address how you meet points 1-5 of the person specification, which can be found on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website. 

Closing date: Tuesday 14 July (23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work and to see our work in action, please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

Call and Care Manager (CQC Registered Manager)     

Employer: Dementia Concern

Salary: £30,000 to £32,000 per annum

Hours: 35 hours per week

Responsible to: Operations Manager & CEO

Responsible for: Up to 15 Care Attendants

Are you a Registered Care Manager looking to work with a long-standing local charity supporting people living with dementia in Ealing and their carer?

The Dementia Concern Call & Care service offers respite care for carers through providing social interaction and activities to people living dementia through a dedicated team of Care Attendants. We are looking for a registered manager with the drive and ambition to take the service forward. The ideal candidate must have excellent communication and commercial acumen.

Dementia Concern has been providing services for people living with dementia and their carers for more than 25 years and prides itself on providing innovative and high quality services. This post is an opportunity to specialise in a growing field working with a diverse and highly experience team.

Purpose of the Post

The main purpose of the post is to manage the home respite of the charity Call & Care service. Call & Care is a CQC registered service and provides a respite service for carers while providing social stimulation for persons living with dementia. It is paid via the client’s eligible benefits or from their own personal means.

The role also involves working alongside the Volunteer Coordinator who organises a free Carer’s Short Breaks service within the borough. Both roles are part of the grant funding which provides the CQC-registered Call & Care Service and a free volunteer-led sitting service for those living with dementia and their carers. 

Both elements of the Carer’s Short Breaks programme are referred via Ealing Social Services.

The main tasks of the post are to:

• Provide effective management of the day-to-day operations of the Call and Care Service
• Co-ordinate referrals and carry out assessments, including risk assessments, for people with dementia and their carers
• Undertake reviews of the needs of service users
• As registered manager ensure that Call & Care complies with all relevant requirements including Health & Safety and the registered service standards laid out by the Care Quality Commission
• Ensure agreed policies and practices are followed and develop new and updated policies and procedures in consultation with the CEO and support of the HR Manager
• Prepare rotas, check and approve timesheets and annual leave requests
• Maintain good records and statistical systems in accordance with the requirements of both the organisation and funding bodies to achieve targets
• Manage the budget for the service and ensure value for money for service users and the organisation
• Liaise with other colleagues and relevant agencies on the specific needs of service users and share information if requested
• Take responsibility for resolving service failures and complaints and reporting these to the CEO
• Support the development of an improved database for the service
• Monitor and evaluate the performance of Call & Care including outputs and outcomes 
• In conjunction with the CEO develop the service and identify new marketing opportunities
• Provide regular reports to the CEO, the Board of Trustees and relevant

Staff Management

• Provide effective line management of Call & Care staff including the recruitment, induction, supervision and appraisal of Care Attendants 
• Identify and review development opportunities, which will enhance the personal and professional competence of staff and service 
• Oversee relevant training for all staff 
• Plan, allocate and review the work of Care Attendants through their regular one-to-one supervision 
• Arrange and chair regular team meetings for Call & Care staff

Other Duties

• Provide out-of-hours emergency support through an on-call system
• Keep up to date with national and local trends and developments affecting people with dementia and their carers 
• Promote the organisation and its aims externally
• Work in partnership with other organisations to promote awareness of dementia
• Attend meetings, training and conferences as required
• Carry out any other duties which may arise from time to time and are appropriate for the level of the post as directed by the CEO.

Person Specification Essential

• NVQ 4/QCF Level 5 in Health and Social Care or willingness to work towards this
• At least 2 years’ experience of managing and supervising staff in a domiciliary setting
• Experience of assessing service user needs and carrying out risk assessments
• Understanding of Personalisation and its impact on direct service delivery
• Knowledge and understanding of CQC regulatory framework
• An interest in the field of Dementia, the process of ageing and social care
• Capacity to work with service users, carers and the public
• Proficient IT skills including knowledge of databases, rota systems and supporting on-line impact reporting and CQC rating
• Good time management skills and ability to work to tight deadlines
• Willingness to work outside normal working hours (on rota system).

Desirable

• Experience of working as a CQC registered manager
• Experience of running a home care or respite service
• Commercial awareness and ability to understand and manage budgets
• Experience of monitoring, evaluating and auditing
• Ability to communicate well within writing and verbally
• Educated to degree level

Applying for the Vacancy

Please ensure you read through all the information enclosed, including the job description and especially the person specification: the latter will be used as the selection criteria.

A maximum of one A4 sheet of additional information may be added to the application form.An application form is required, but CVs can be submitted as supplementary material. 

I hope you find this information useful and you decide to make an application.

Please ensure that your application and equality & diversity monitoring form reach us by no later than 5pm Wednesday, 29th July, 2020 if we receive a high volume of candidates we may move the closing date forward and if we receive too few replies, we will extend the closing date.

Individuals offered the position will have to undergo an enhanced DBS check. 

Mary Burden

HR Manager