Individual giving manager jobs

This is a hugely exciting opportunity to join Gloucester Cathedral as it enters a key period of development. We are looking for an enthusiastic, motivated and highly skilled individual to oversee our small but busy fundraising function, helping to develop and implement our Fundraising Strategy, embed the newly implemented CRM system (Beacon) and deliver the Cathedral’s Operational Plan. You will oversee the depth and breadth of our Fundraising and Development activities, which includes the day-to-day running of the team, delivering our ambitious In Tune Campaign and Cloisters Project,  and looking after a portfolio of high value donors. You will also play an instrumental role in further developing new relationships with major donors.

We’re looking for a high performing team player with great communication skills, adaptability and an innovative approach to achieving ambitious fundraising targets.  As a member of the Cathedral Leadership Team (CLT) you will help to deliver the Cathedral’s strategic vision and will be responsible for ensuring that our welcome values are lived out daily through the way that we engage with donors, supporters and partners.

You’ll be working closely with teams across the Cathedral - including our Music Team, Clergy, and Learning & Participation team - so the ability to form positive relationships with various stakeholders is crucial.

The ideal candidate will have:

· At least five years’ experience of working in a charity, heritage,  arts or visitor attractions leadership role, with a proven track record of securing and growing income, delivering large scale fundraising campaigns and working with major donors

· Experience of line-managing and leading a staff team at a senior level

· Excellent time management and the ability to balance numerous priorities and deadlines

Crucially, you will have a genuine passion for exceptional donor care and building meaningful relationships. In return, we offer the rewarding experience of working in a high profile, multi-faceted heritage site with a supportive team who are committed to what they do. Opportunities like this are rare, so if you are looking for a stimulating role where no day is the same, this could be the perfect job for you.

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding regional team operating in the north east region and take this forward supporting Methodist churches and work. The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned with specific Methodist districts and provide support to colleagues across the regional area requiring regular travel.

Hours of work: 24 hrs per week. (salary will be prorated to the hours worked)

The successful candidate will hold a relevant professional qualification, experience in child and/or adult protection or significant demonstrable relevant work experience.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme with pensions matched up to 8%.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

If you require reasonable adjustments to made at any stage of the recruitment process, please contact HR team.

Closing date:  28 August 2025

Interviews will take place on (in person): 10th September 2025

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Café Assistant  
Harrogate, North Yorkshire

Permanent, 20 hours per week  

We are committed to paying the Real Living Wage. 

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Café Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Café Assistant to join our Café team at our Yorkshire Cancer Research Centre in Harrogate.

Reporting to the Café Manager, you will work alongside a dedicated team of volunteers, delivering excellent customer service, preparing food and drinks, and maintaining high standards of cleanliness and presentation. You’ll also assist with stock control, financial procedures, and café administration. 

Specifically, you will: 

• Play an active part in running our Café in Harrogate, supporting the Café Manager in implementing processes and ways of working.

• Adhere to and administer all processes and practices of the Café through active stock management, replenishment, and rotation. 

• Take customer orders and prepare and serve food and drinks to the agreed standards as demonstrated by the Café Management team. 

• Support the Café management team to ensure the Café is presented to the highest standards and kept clean and tidy, including washing up and clearing tables. 

• Provide the highest levels of customer service to our customers and visitors to the centre and support our volunteers to do the same.  

• Work alongside a team of well-trained volunteers in a positive and collaborative manner. 

• Ensure that all charity policies, cafe standards, and operating procedures are adhered to by all volunteers and are maintained and followed in a consistent manner. This includes Food Safety, Allergens, Health and Safety and Trading Standards. 

• Operate the EPOS system in accordance with charity policy to ensure accounting and stock control are correct. 

• Train and work alongside a team of volunteers to deliver an outstanding customer experience. 

• Handle complaints effectively and efficiently, escalating to Café management where they cannot be resolved at a local level. 

• Be trained as a First Aider and Fire Marshal. 

 
About You 

To be considered for this role, you will need: 

• To be ideally educated to GCSE level or equivalent but not essential.

• To ideally to have a proven track record in hospitality or catering.

• To have previous experience in charity sector or commercial sector is desirable. 

• To have a basic understanding of Microsoft Office programs including Outlook, Word and Excel. 

• To have experience of managing people/volunteers including recruitment and development is desirable. 

• To be organised with good time management skills.

• To have the ability to prioritise workload and meet deadlines.

• To have good communication and interpersonal skills with a customer-focused approach.

• To have the ability to motivate self and others.

• To have the ability to use own initiative.

• To be resilient and adaptable to change. 

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 28 August 2025. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity. 

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.

OVERVIEW

This role will be a key member of our ambitious team, delivering a growing portfolio of fundraising campaigns, fundraising events, and supporter engagement initiatives. You’ll oversee our supporter journeys, manage our communications channels, and build meaningful relationships that drive income and deepen our impact.

DUTIES & RESPONSIBILITIES

Fundraising Campaigns & Income Generation

• Work with the Head of Fundraising to plan and deliver our 12-month supporter journey – including fundraising campaigns (online and offline), events and appeals.
• Manage our calendar of challenge events (e.g. The Don’s Cycle Challenge, Wombles Walk, Sponsored Skydive).
• Grow supporter-led community fundraising in the local area.
• Lead outreach to engage new local partners – including small businesses, schools and clubs – promoting fundraising opportunities and supporting their initiatives.

Communications & Marketing

• Alongside the Head of Fundraising, lead all communications for the charity.
• Create engaging fundraising content for email, website, and social media to drive online donations, event and programme sign-ups.
• Work with the wider Foundation team and club comms team to create content for social media, e-newsletters and our website.
• Promote Foundation programmes and campaigns to fans, families, and local supporters, driving participation and donations.
• Create marketing materials (posters, flyers, etc.) to support charitable prorammes and campaigns.
• Collaborate with Senior Managers to share the impact of the Foundation through monitoring and evaluation reports. Including creating the annual organsiation Impact Report.
• Manage the Foundation’s website, ensuring content is regularly updated, fully functioning, and aligned with key campaigns, events, and programmes.

​Supporter Engagement & Stewardship

• Manage the supporter engagement programme, delivering a rolling 12-month plan of personalised and meaningful touchpoints.
• Develop and implement strategies to encourage increased giving and recruit new regular donors.
• Maximise engagement and retention of individual supporters (particularly low- to mid-level donors) through excellent donor care, timely thanking, and compelling communications.
• Coordinate supporter stories and participant case studies to inspire giving.
• Manage our weekly e-communications, using engaging content to recruit new subscribers and convert them into donors, event participants, or programme attendees.

Supporter Care

• Act as the first point of contact for fundraisers and donors, delivering first-class stewardship and support.
• Ensure timely, warm and effective follow-up with all supporters, helping them feel inspired, valued and connected.

Events & Community Activation

• Support the delivery of fundraising and engagement opportunities at AFC Wimbledon fixtures and stadium events.
• Represent the Foundation at local events, cheque presentations, and community partner visits.

Administration & Data Management

• Maintain accurate supporter and income records in our CRM system, ensuring compliance with GDPR and data protection laws.
• Liaise with the Finance Officer to process donations, including Gift Aid claims and income reconciliation.
• Provide regular fundraising reports and insights for internal and external stakeholders.

PERSON SPECIFICATION

Essential

Qualifications & Experience

• Hold a relevant higher education or industry recognised certification or have a minimum of at least 1–2 years' experience in a fundraising, communications, supporter engagement or similar role
• Proven ability to build and maintain relationships with supporters, partners, or donors
• Experience planning and delivering fundraising campaigns, events, or community initiatives
• Experience using digital tools for fundraising and engagement (e.g. mass email platforms, design tools, giving platforms, CRM systems)
• Experience creating digital content (e.g. website management social media, e-newsletters, case studies)

Skills & Abilities

• Strong written and verbal communication skills, with the ability to tailor messages for different audiences
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• Confident in working independently, taking initiative, and problem-solving
• Strong attention to detail, particularly when managing supporter data and income records
• Ability to travel to activity & meetings across London and surrounding areas

Knowledge

• Understanding of fundraising best practices, supporter stewardship, and donor journeys
• Awareness of GDPR and data protection principles in a supporter/donor context
• Familiarity with digital communications and engagement techniques

Attributes

• A warm, friendly and professional manner with a people-first approach
• Passionate about our mission and the power of sport to transform lives
• Flexible and willing to support occasional evening and weekend activities, including matchdays
• A collaborative team player, willing to support colleagues across different functions

Desirable

• Experience working in or with a sport, health, or youth-focused charity or community organisation
• Experience with CRM/database systems such as Donorfy, Salesforce, or Beacon
• Experience reporting fundraising results to internal or external stakeholders

GENERAL INFORMATION

The Employee must at all times carry out his/her responsibilities with due regard to the AFC Wimbledon Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must act to protect all young people and adults at risk that are in their care or attending the Company’s premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Manager.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Save the Children International has an exciting opportunity for a Global Donor Acquisition Lead to join our global team.

Team and Job Purpose

The ‘Global Donor Acquisition Lead’ is part of Save the Children International's(SCI) Global Fundraising Team. The purpose of this team is to catalyse growth of fundraising globally, with particular focus on individual giving and unrestricted income, and working to develop a strong and healthy global market portfolio. This team of global fundraising experts works closely with Save the Children member offices around the world, providing them with strategic support in priority areas and fostering a vibrant fundraising community. The team also ensures global leadership and coordination for our humanitarian fundraising strategies/campaigns, collects and reports global fundraising/marketing KPIs, coordinates international benchmarking initiatives and provides strategic fundraising analysis and actionable insights to members.

Role purpose

The Global Donor Acquisition Lead is a senior and highly influential role within Save the Children International (SCI). At a time when cuts in Foreign Aid have placed unprecedented pressure on unrestricted income, this role is central to ensuring individual giving plays a transformative role in sustaining and growing our impact. Acquisition growth is a top global priority, and this role will shape the direction and effectiveness of multi-million dollar investments across our global movement.

The postholder will lead on the development and implementation of a bold, data-driven, and future-ready global donor acquisition strategy, with a strong focus on regular giving. They will work in close partnership with SCI experts and with Fundraising Directors, Heads of Individual Giving, and channel specialists to deliver a channel-agnostic, high-performing acquisition roadmap that balances volume, quality, and long-term value.

This is a role for a strategic thinker and doer — someone who can inspire, influence, and collaborate across diverse markets and teams, while ensuring that acquisition strategies are grounded in both strategic clarity and operational excellence.

Job Title: Global Donor Acquisition Lead

Reports To: Global Head of Individual Giving and Market Development

Work Pattern: Hybrid/Remote with flexible working options available 

Contract Length: Permanent

Grade: P5

Location: Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit: SCI Careers

Time Zone (that the role holder must be available to work in): Any (GMT +/-5hrs preferred)

Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment.

Languages: Any, must be fluent in English

International Travel Requirements: Yes, up to 20%

People Management Responsibility: Whilst this role has no direct line management responsibility they are responsible for setting the strategic direction of global acquisition work that will be supported in delivery by multiple teams at Save the Children International and also by influencing and partnering with fundraising leadership and acquisition teams in members.

Principal Accountabilities

· Lead the global acquisition strategy to deliver ambitious, step-change growth in regular and single giving, with a particular focus on achieving high-quality RG donor acquisition at scale.

· Champion an omni-channel approach, ensuring acquisition strategies are integrated across DRTV, paid digital, telemarketing, Face to Face, mail and emerging channels, with a strong focus on channel mix optimisation and effective attribution.

· Drive evolution in committed giving, supporting both regular and single gift models. Whilst our regular giving model is well established, work is needed with key stakeholders on developing effective models for repeat single giving for the greatest net life-time value.

· Drive best-in-class acquisition practices across all channels, working in close collaboration with channel specialists (e.g., digital, Face to Face, telemarketing) to ensure strategic alignment, knowledge sharing, and consistent optimisation of performance across the full acquisition funnel.

· Strengthen humanitarian acquisition readiness, working in partnership with the Humanitarian Fundraising Lead ensure compelling emergency content and rapid mobilisation strategies are in place, as well as effective journeys towards committed giving to our organization. 

· Ensure DRTV excellence and evolution, by driving best practice, coordinating a global community of practice, facilitating shared production of adverts, and exploring opportunities in connected TV (CTV) working in closely collaboration with our digital specialists and global content unit.

· Explore and test new and re-emerging channels, including offline methods such as cold mail and telemarketing, to diversify acquisition and unlock new growth opportunities.

· Provide hands-on strategic and operational support to priority markets, working in close partnership with local fundraising leadership to build capacity and capability across key acquisition channels. This includes defining joint objectives and tailored support plans, skill-sharing, and co-development of strategies to accelerate growth, without assuming direct market oversight.

· Monitor global performance and trends, working with the Insights team to analyse acquisition data, track sector benchmarks, and identify opportunities for optimisation and innovation.

· Support cost-effectiveness and LTV modelling, helping members implement robust lifetime value frameworks and tackle rising acquisition costs through smarter targeting and strategy.

· Foster a vibrant Acquisition and Individual Giving community, co-managing a global network of acquisition specialists to share best practices, build capacity, and drive collective learning.

· Influence across the movement, acting as a senior thought leader and trusted advisor to Fundraising Directors, Heads of IG, and global stakeholders, with visibility across a significant portion of the global acquisition budget.

· Collaborate closely with the Head of Integration and our Content, Brand and Communications staff to ensure we are aligning around a fundraising first full funnel strategy maximise fundraising outcomes and ensure a seamless supporter experience.

· Lead key global initiatives within acquisition or cross-cutting fundraising areas as required, helping drive forward our collective strategy and shared priorities across the movement

Experience and Skills

Essential

1. Significant experience (minimum 5+ years) in strategic leadership roles in large fundraising organisations.

2. Experience of leading the development and implementation of large-scale donor acquisition strategies and strategic initiatives that require deep stakeholder engagement in complex international organisations.

3. Excellent skills across a variety of different acquisition programmes/channels, including DRTV, F2F, telemarketing and digital, including vendor and account management.

4. Ability to analyse complex data sets across multiple channels and markets to identify actionable insights. Adept at understanding market trends, consumer behaviour and competitor analysis to inform strategic decisions.

5. Ability to build and maintain excellent relationships and work effectively in a multicultural and multi-ethnic environment respecting diversity.

6. Strong personal organisational and self-management skills with the ability to lead and work in teams and to motivate others.

7. Excellent written and oral communication skills in English. Additional language skills in one or more of our members' working languages would be an asset.

Education and Qualifications

· A degree in Marketing, Business Administration, Non profit Management, or related and/or equivalent relevant experience to a senior level.

· Technical Proficiency: Proficiency in Microsoft Office Suite and fundraising software. Knowledge of Customer Relationship Management (CRM) systems and data analysis tools.

· Language Proficiency: Excellent written and spoken English. Proficiency in additional languages is beneficial.

Working at Save the Children International

Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.

We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.

Diversity, Equity and Inclusion and Equal Opportunities

DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.

We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.

Reasonable adjustments will be made should any candidate invited to interview require this.

Application Information

Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.

Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.

Our recruitment process:

1. Application review by our recruiting team based on your CV and cover letter
2. Two-stage competency-based interviews with the hiring team
3. Some recruitment may include an additional assessment or case study stage, or a third stage interview
4. If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks

We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.  All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.

Save the Children does not charge a fee at any stage of the recruitment process.

Be the voice that amplifies others. Help shape change that saves lives.

At Samaritans, we are committed to ensuring that the voices of people with lived experience of suicide, self-harm, and bereavement by suicide are at the heart of everything we do. We believe that lasting change is only possible when it is shaped by those who’ve experienced these challenges first-hand.

We’re now looking for a passionate and experienced Lived Experience Lead to join our Performance and Insight team. In this influential role, you’ll be responsible for driving forward our Lived Experience Plan, ensuring people with lived experience are meaningfully involved in the views and voices of people with lived experience shape and inform key strategic organisational decisions on our services, policy influencing and campaigning work.

Full outline of the role available in the Job description file here.

Contract terms:

• Initially an 18 month fixed term contract

• £45,000 per annum with benefits

• Full time (35 hours per week) - we are passionate about flexible working, talk to us about your preferences

• Hybrid working: Linked to our Ewell (Surrey) office, with home working and an option to work from a shared office space in London Bridge.

• In-person working: Meeting in person and working collaboratively are things we value. As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.

About the role

You’ll work with teams across Samaritans to embed lived experience insight into strategic decision-making, ensuring our work remains compassionate, inclusive and reflective of the people we support. You’ll co-create training and support for staff, facilitate national and nation-based advisory groups, and develop best practice for involvement that champions equity, diversity, and inclusion.

This is a unique opportunity to lead change from within, to support and empower others, challenge systems, and make sure our work truly represents the communities we serve.

What you’ll bring

We’re looking for someone with:

• Lived experience of mental distress, suicidal thoughts or behaviour, or bereavement by suicide – and the ability to draw on that experience in a safe and sensitive way.
• A track record of empowering people with lived experience and using co-production and inclusion practices.
• Experience of designing and delivering learning and development opportunities relevant to lived experience involvement
• Excellent influencing and interpersonal skills – able to build trust, collaborate with staff and volunteers, and champion meaningful involvement at all levels of the organisation.
• Strong commitment to EDI

Why Samaritans?

You’ll be joining us at an exciting time of transformation. With a clear strategic commitment and strong support from our leadership, you’ll have the scope to shape how lived experience is embedded in everything we do - now and in the future.

We value lived experience and actively encourage applications from individuals who identify as having direct or indirect experience with mental health, suicide, or bereavement. We welcome applicants from all backgrounds, particularly those currently underrepresented in the charity sector.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from candidates with disabilities, racialised minority candidates and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Criminal record check (DBS)

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.

Ready to help shape a more inclusive future where every voice matters?

Apply now and be part of change that saves lives.

To apply, please complete the application questions including those below and submit your CV:

• Please give us an example of a time when you have you used your personal experiences to inform a service or a project of work safely and effectively. What did you do and what was the result? (250 words)

• Please give an example of a time when you empowered people with lived experience to shape a project or initiative. What approaches did you take to ensure meaningful involvement and what was the outcome? (250 words)

• A key focus of the Lived Experience Lead will be to build staff skills and confidence in involving people with lived experience in their work. What experience do you have around designing and delivering learning and development activities related to involving people with lived experience? (250 words)

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Applications close: Sunday 17 August

Interviews: week commencing 29 August

Please note, shortlisted candidates will be invited to prepare a short presentation that they will talk though during the interview (up to 10mins). They will be sent the questions ahead of the interview.

Job Title: Skills and Employability Adviser

Location: Hastings, covering the East of the County

Salary: £25,497 - £30,476 pro rata, depending on experience

Hours: 22.2 hours per week (3 days per week)

Contract: Permanent, Part-time

Reports to: Youth Employability Services Team Leader

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

You can click here to learn more about us.

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and /or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

About the Role

We are seeking a dedicated and compassionate Skills and Employability Adviser.

You will support a caseload of young people aged 16 to 18 with part of your caseload being Care Experienced young people who are either not in education, employment, or training (NEET), or at risk of becoming NEET. You will guide them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the East of the county with schools and FE Colleges you will play a key role in ensuring that young people —particularly those with Care Experience, receive the tailored guidance and support they need to progress confidently into further education, training, or employment. Your work will align with East Sussex’s Virtual School and Through Care team. You will build positive working relationships through co-located working, and accurate input into relevant databases.

You will maintain regular contact with the young people you support, building trust and ensuring that casework is delivered with care and consistency. Your role will involve assessing needs, action planning, reviewing progress, and adapting support as required. You'll also act as a champion for relevant opportunities and resources—ensuring young people, parents, providers, and wider stakeholders are aware of what’s available and how it can help.

About You

This is a fantastic opportunity for someone with experience working with NEET, Risk of NEET young people or with Care Experienced young people, who understands the post-16 education and training landscape and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· An understanding of the needs, and challenges faced by young people who are not in education, employment or training

· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

Essential Criteria

· A willingness to travel with a full UK drivers’ licence and use of own vehicle

· Experience working with young people

· Demonstratable experience of engaging and supporting young people who are NEET or at risk of NEET

· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals

· Experience of assessing individual needs, develop action plans, and monitor progress

· Skilled in managing a varied caseload and maintaining accurate and confidential records

· Understanding of the post-16 education, training, and employment landscape

· Ability to build trust and maintain regular, consistent contact with young people

· Self-motivated and able to work independently as well as part of a team

· Competent in using IT systems, databases, and digital communication tools

Employee Experience

A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.

You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.

At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Friday 22nd August 2025

Application review date: Monday 25th August 2025

Interview date: Interviews are being held on Monday 1st September 2025

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at recruitmentATcxk org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join us as Grants & Foundations Lead.

The Grants & Foundations Lead will pioneer a new approach to grant management at TLG through shaping the administration and systems used, and harnessing AI to create efficiencies. This approach will allow the core focus of the role to be on facilitating the wider team, implementing a new grants strategy and sourcing and liaising with funders. Based primarily within our Fundraising & Supporter Engagement team, this individual will grow and maximise voluntary income from trusts and foundations, working closely with Directors, colleagues across TLG and with external partners.

The successful candidate will focus on raising funds both for projects in the UK and helping to grow our work internationally. They will work alongside TLG’s Innovation Hub to source finances for new pilots and innovations – playing a vital role in pioneering new approaches for local churches to serve their communities. From pulling together compelling applications, leading new projects and contributing to strategic development, you’ll be at the heart of our mission to bring hope and a future to struggling children.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full time (37.5 hours per week)

Closing Date: Sunday 24th August

Initial Interviews: Friday 29th August

Final Interviews: Monday 8th September – at our National Support Office in West Yorkshire

In this exciting new position, you will play a leadership role across the organisation, internally and externally, leading on our operations, championing the organisation’s strategy and building strong relationships.

Do you want to be part of making a difference to, and supporting, the voluntary, community and social enterprise (VCSE) sector across Hampshire?

Joining a motivated and friendly team, you will play a leading role in helping Action Hampshire continue to grow sustainably and fulfil its vision and purpose.

The VCSE sector is vital to strong, connected, thriving communities. At Action Hampshire we're working to see communities and the VCSE sector empowered to lead community-based action that results in equitable, thriving communities. Our approach, The Action Hampshire Way, is to resource and support VCSE organisations to work with their communities in the way they know best on a range of topics - community research, smoking cessation, cancer prevention, climate action, rural housing, social enterprise, village halls and a whole lot more. This bridge to communities, and community-led action reduces inequity and puts communities at the heart of the change they want to see.

We've been through a time of change internally to make us more sustainable, efficient and agile - including moving to a teams based approach and making better use of digital tools. In the final year of our 3 year strategy, we're looking to the future. Could you be a key part of the Senior Leadership Team and help us shape Action Hampshire for the next part of the journey?

Your role will be to lead on operations at Action Hampshire. This will include supporting our finance team and working with our external finance company. You will contribute to our progress against our strategy. Effective operations and financial management are key to our sustainability and a key part of our strategy, so you will oversee development work to keep improving the organisation’s performance in these areas.

You will play a leadership role across the organisation, internally and externally, championing the organisation’s strategy and building strong relationships.

You will work with the rest of the team to keep developing Action Hampshire’s positive, inclusive, and collaborative working environment. You will help shape the organisation so it can be agile and responsive and keep fulfilling our mission and purpose in the most effective and sustainable way.

You’ll have oversight of teams with an internal focus. As you facilitate and support team members to play their part, you will gather insight and use this and your knowledge of charity operations to inform and make recommendations to the Senior Leadership Team.

We are committed to building an inclusive and diverse workforce. We welcome applications from people from all backgrounds who feel they are suitably qualified for the position.

Reading Strategy Coordinator - HMP Hewell

Location: Redditch
Department: Prison delivery
Salary: £28,274 per annum
Hours: Full time (35 hours per week)
Contract Type: Permanent

Do you want to join an organisation committed to addressing illiteracy amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons.  We now have the opportunity to provide a service at HMP Hewell. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP Hewell, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.  The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Closing date: 12th September 2025
Interviews to be held week commencing 15th September

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-223379

Are you a creative, organised, and analytical individual with a strong passion and knowledge of social media and the drive to make a difference for animals raised for food?

The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action. 

We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years. 

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. 

We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.

​We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.

If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.

The position:

The Humane League UK is seeking a creative, proactive, and strategically-minded individual with the drive to end the abuse of animals raised for food.

As Social Media Coordinator, you will live and breathe all things social media, understanding its potential contribution to achieving our mission.

You'll lead all activities across our Facebook, X, Instagram, Threads, YouTube, and LinkedIn, as well as keeping an eye out for opportunities elsewhere on social media. With strong working knowledge across social channels, you’ll implement a digital strategy focused on reaching, engaging, and converting our audiences to take action for animals.

This role reports to the Digital Communications Manager.

To find out more about the role you can watch the recording of our recent webinar by following the 'Redirect to recruiter' button.

Who you are:

You are passionate about The Humane League’s mission of ending the abuse of animals raised for food. With an attention to detail and strong written and verbal communications skills in English, you’ll have a keen eye for persuasive and punchy copy and an ability to adapt your tone of voice.

You’ll be able to prioritise and manage multiple tasks efficiently in a fast-paced environment, ensuring that you meet deadlines and communicate internally.

You’ll have experience of digging into the data, using analytics to assess results, gain learnings, and action those learnings to improve channel performance. You understand what audiences want to see from different channels, and how to get cut through and reach attention on each one.

You are a whizz with editing tools and can create compelling, dynamic video and static content that hooks people in and keeps them watching.

You’ll be comfortable reacting to opportunities nimbly and being proactive in looking for stories to tell about our work, seeing every interaction as an opportunity. 

You’ll be willing to be the face of the organisation on social media, ensuring that you have a good working knowledge of our issues and campaigns in order to motivate support for them.

You will have a supporter-centric approach to communications, responding to comments and messages from a place of care and empathy.

While working with autonomy is an important part of your role, strong collaboration and communication skills are paramount to your success.

Primary Responsibilities:

• Ownership of our social media channels; regularly testing, creating, and posting content that is tailored to each platform, using each channel’s features to maximise impact towards our goals.

• Planning and building social media campaigns that strategically integrate goals and consider metrics.

• Updating the communications calendar.

• Create inspiring concepts and develop these into compelling, on-brand, platform-specific content using tools like Canva and Adobe Express.

• Social media community management including moderating and responding to comments and messages to ensure people feel valued, engaged, and we are building strong relationships with supporters and potential supporters.

• Regularly monitoring social trends to create topical content.

• Using tools such as Google Analytics, Facebook insights, and Sprout Social to report on post and channel performance, monitoring and evaluating success against goals on a monthly basis.

• Contribute to or initiate the development and improvement of processes that improve delivery and collaboration.

• Keep up to date with new features and tech related to social media platforms, as well as other organisations’ activity, to ensure the most engaging and effective content.

• Encourage and assist staff members in producing social media content, supporting them with creative and technical guidance and giving feedback.

• Contribute to other communications activities such as website and PR content, as necessary.

• Attend events, protests and actions as necessary, developing on-the-ground content plans that effectively showcase our actions and further our goals.

In addition

• Update the wider team on social media progress and insights.

• Perform any other duties assigned by the Digital Communications Manager or Head of Communications.

• Participate in team meetings including note-taking and facilitation.

• Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement

• Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.

• Attend in-person workshops several times a year.

Essential Skills and Experience:

• Strong working knowledge across multiple key social media platforms, particularly Instagram and Facebook – this could be through professional experience or demonstrable extensive personal use.

• Experience in planning, creating, and scheduling social media content ahead of time, as well as reactive content.

• An understanding of how different audiences engage with content across various platforms, and what they want to see from each.

• Confident using the features and tools of each channel to optimise reach and engagement.

• Experience using data and analytics to assess social media performance, extract insights, and apply learnings to improve results.

• Proficiency with editing tools to create both video and static graphic content.

Desirable Skills and Experience

• Proficient in tools such as Google Analytics, Facebook Insights, and Sprout Social (or similar).

• Experience in community management, including responding to comments and messages in a timely, appropriate, and engaging way.

• Knowledge of factory farming/farmed animal welfare issues

For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.

Hours:

As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.

Good to know:

You will have access to:

• ​A fully remote work environment and team (all equipment is provided)
• A 4 day working week 
• 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
• ​Flexible working hours
• ​A workplace pension
• An annual learning and development budget
• Support for mental and physical wellbeing 
• £25 per month reimbursement towards home working costs

At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome

Our employees all work remotely but still enjoy a supportive, collaborative environment.

For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.

All applicants need to be:

1. ​Fluent in written and spoken English.
2. ​Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
3. ​Committed to our mission to end the abuse of animals raised for food.

The Process:

All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.

Our full interview process comprises of the following stages:

• A skills test to give us an opportunity to see your skills in action (completed remotely).
• Join an online interview (via video call) so we can learn more about each other.
• Final Interview (via video call as above)

For full details of our recruitment process please see the attached document. 

Job Summary

CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.

In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.

You will:

· Provide one-to-one information, advice, and practical task-based support.

· Facilitate online and in-person peer groups, courses and workshops sessions.

· Help develop resources that increase understanding of ADHD/Autism and pathways to support.

· Signpost to local and national services, community groups, and specialist support.

· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.

The role requires:                             

· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.

· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.

· Excellent organisation and record-keeping.

· Confidence in group facilitation and delivering training.

· Ability to collaborate across health, social care, education, and community settings.

· Strong keyworker/caseworker skills

· Ability to self-manage diary skills, case load and accurate record keeping.

Key Responsibilities – Supporting ADHD/ Autistic Adults

Providing individualised task-based support

· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:

· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.

· Working within a “help you to do it” model, encouraging skill building and self-advocacy.

· Support with applications for further education and employment

· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.

Facilitate Support Groups

· Facilitate twice-monthly ADHD Groups.

· Facilitate Parent and Carers Support group.

· Facilitate monthly pre-diagnosis support group.

· Facilitate Coffee Connect social group for ADHD and autistic adults.

· Facilitate quarterly Professional Connect Forum.

· When agreed in advance with manager provide cover for other colleagues’ projects.

Facilitate Courses and Workshops

· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.

Front of house support and referrals process

The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.

SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.

CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication. 

Other Responsibilities  - Wider support

The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:

· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.

· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.

· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.

· Contribute to the development and delivery of training for professionals and the community by:

· Using inclusive, evidence-based language and approaches

· Tailoring content to meet the needs of different audiences

· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults

Other Responsibilities  - Organisational

· To create resources and content to be used within our adult services by clients and colleagues.

· To provide written reports as required by professional agencies and CAAS.

· Assist in promoting the organisation’s services.

· Attend regular supervision and training sessions.

· Ensure project monitoring and reporting requirements are met.

· Provide regular progress reports to the Adult Service Manager/Lead.

· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.

Other Responsibilities

· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.

· To actively participate and undertake training and development of self and others.

Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.

Person Specification - Essential

Knowledge & Experience

· Experience/knowledge of working with ADHD and autistic people (adults).

· Experience/knowledge of the challenges facing ADHD and autistic people (adults).

· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.

· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.

· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.

Values & Approach

· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.

· Commitment to person-centred support and promoting autonomy for neurodivergent adults.

· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.

· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.

Communication & Interpersonal Skills

· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.

· Ability to develop relationships with relevant statutory and voluntary sector bodies.

· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.

Organisation & Time Management

· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.

· Prompt response to competing demands from clients, professionals, and colleagues.

Record Keeping & Monitoring

· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.

· Ability to monitor work.

Flexibility & Technical Skills

· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.

· Computer Software Skilled (much of the work is managed via technology and computers)

Person Specification - Desirable

· Voluntary Sector Experience.

· Counselling or coaching skills.

· Knowledge of SEN / Adult Social Care Legislation.

Equal Opportunities

CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.  

We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.

CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  The successful candidate will be required to undergo an enhanced D

Working with World Land Trust 

The Supporter Care team provides support across the Development Team and our income streams to ensure that donors are responded to with the highest standard of stewardship, donations are processed in a timely and accurate manner, and the Customer Relationship Management (CRM) system is fit for purpose with data in line with GDPR and data protection guidelines. The delivery of outstanding customer service to our many supporters remains the focus of our efforts and at the heart of the role.

Who we’re looking for

As a key member of the Supporter Care team, you’ll play a vital role in ensuring our Friends Programme supporters receive outstanding service. From managing donor enquiries to maintaining accurate records and supporting income reconciliation, your work will directly contribute to the success of our conservation mission.

We’re looking for someone who brings a friendly, professional approach to customer service, with strong communication and organisational skills. You should be confident working both independently and as part of a team, with a keen eye for detail and a methodical approach to managing data. Competent in Microsoft Office with an excellent level of numeracy is essential, with experience in using a database or CRM system a bonus. Most importantly, you’ll care about our mission and be eager to contribute to a positive and supportive team culture.

For the full application pack including job description, person specification, our terms and conditions and how to apply, please follow the link to our website.  

Closing date: 9am on Tuesday 19 August 2025. Interviews are expected to be held on Thursday 04 September 2025.  Please note that the closing date given is a guide.  We reserve the right to close the vacancy once we have received sufficient applications

Lumos is an international children’s charity founded in 2005 to end the harmful practice of institutionalisation of children. Lumos’s mission is to fight for every child’s right to a family by transforming care systems around the world.  Our vision is for all children to grow up in safe and loving families. 

Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care.  Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children.  We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.

Applicants must have the right to work in the UK. Please note that feedback will only be provided to candidates who attend an interview.

If you require any reasonable adjustments during the recruitment process, please let us know so we can discuss your needs.

Please submit your application by the closing date of 27th August 2025.