Information and support administrator jobs in compton, west midlands
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Join Our Team as a Customer Services Advisor!
At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers.
Role Overview
As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
Key Responsibilities:
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Enhancing satisfaction and relationships through stewardship activities.
We are currently recruiting for 5 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process
What Makes You Great for This Role?
Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.
Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.
Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.
Why Join Us?
- Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
- Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
- Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
- Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
- Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
- Fantastic Benefits:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership
- Pension scheme with employer contribution up to 10%
- Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
- Life assurance
- Extra paid leave of up to 10 days to support colleagues who may need more time off work
Working Arrangements
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 26th, 27th, and 28th August 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 1st October 2025, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Our vision is a world free from the fear of heart and circulatory diseases.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.
We are now looking for a capable Finance Officer to to support the effective running of our financial operations and ensure the accuracy and integrity of our financial processes.
- Managing the purchase and sales ledgers, including processing supplier invoices, preparing payment runs, raising sales invoices, and applying VAT as required
- Carrying out daily income and bank reconciliations, posting income to our CRM system (Salesforce), and monitoring Direct Debit payments
- Processing staff expenses and business credit card transactions, ensuring all costs are accurately allocated
- Supporting month-end tasks, including income reconciliations, credit notes, journal postings, and submitting Gift Aid claims to HMRC
- Preparing regular internal and external financial reports, including sponsorship and earmarked donation summaries for the International Office
- Assisting with the annual external audit and maintaining clear process documentation.
If you have strong numerical skills, excellent attention detail, and are looking for a pivotal finance role within a friendly, flexible, and supportive team, then this could be for you!
To Apply
Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a covering letter.
The deadline for applications is Friday 08 August 2025, 11.59pm UK time.
Please note:
- The post-holder must be UK-based and able to work on a permanent full-time contract. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.
- No agencies please - We are managing this recruitment in-house and are not seeking assistance from agencies at this time. We have existing preferred agencies should the need arise.
Please read the full Candidate Pack attached which contains the entire job description and person specification, and submit a copy of your CV and a role specific covering letter.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Place of work: Remote, but some travel to Central London (minimum once per month)
At Media Trust, we believe when everyone has an equal voice, we’ll get to a more equal society. That’s why we connect media organisations with charities and under-represented talent to empower the third sector and advance media representation.
We design and deliver innovative and impactful training for charities so they can communicate more effectively to support their communities and drive social change. We also match charities with media industry volunteers for hands-on support. At the same time, we provide under-represented talent with the skills, access and mentoring to progress their careers in the media and creative sectors. For more information about Media Trust’s work, see our 2024/5 Impact Report via our website.
We are seeking a passionate and proactive Impact and Data Coordinator to join our small but dedicated team at Media Trust. In this role, you’ll work closely with and report to our Digital Manager to support the delivery of our digital strategy and improve how we track and measure our impact. You’ll help maintain and enhance our digital tools, particularly Salesforce, and use data insights to improve how we engage with charities, volunteers and under-represented talent. We’re looking for a technically minded problem-solver with strong communication skills and a passion for using digital systems to support monitoring, evaluation and learning.
Key Responsibilities:
Data collection and analysis:
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Support programme managers to collect, manage and analyse data
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Create and maintain Salesforce reports and dashboards, contributing to a culture of data literacy and data-driven decision-making across Media Trust staff
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Produce KPI reports and insight briefings for senior leadership
CRM management (Salesforce):
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Maintain and improve Media Trust’s Salesforce CRM
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Maintain and improve the quality and integrity of Media Trust’s data in accordance with GDPR
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Work with all teams at Media Trust to maximise their engagement with Salesforce and provide relevant training
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Be the day-to-day person handling routine tasks with Media Trust’s web and CRM agencies to progress issues and improvements on the website and our CRM
Monitoring and evaluation:
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Use Salesforce to track and report on programme KPIs across teams, including diversity, equality and inclusion
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Assist in developing our systems and processes to support innovation through data and insight
Project support:
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Support our Digital Manager to deliver our digital services for both staff and Media Trust’s beneficiaries
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Support with ad hoc digital-related tasks that arise
Key Skills and Experience:
We don’t necessarily expect you to have any specific qualifications for this role; instead, we’re seeking someone who can demonstrate the following skills.
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Demonstrable passion for digital, with two to three years’ experience in digital or a related field
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Excellent organisational skills, with the ability to prioritise tasks, manage multiple projects, and meet deadlines
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Strong problem-solving skills and initiative, with a proactive approach to identifying solutions and improvements
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Strong interpersonal skills, with the ability to communicate changes effectively, embed them across the organisation, and gather feedback from stakeholders
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Experience using admin tools within a CRM and website CMS (ideally Salesforce and WordPress), with confidence in learning new digital tools
Desirable
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Familiarity with tools such as Google Analytics, Eventbrite, Zapier and SharePoint
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Proficient in working with large data sets, data cleansing and using Microsoft Excel with strong attention to detail
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Experience in monitoring and evaluation, including the collection of data and using it to support impact reporting and inform decision-making
Please see the full job description attached.
Working at Media Trust
Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team. In return we offer:
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Remote working with a monthly co-working allowance
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30 days annual leave (plus bank holidays)
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Flexible First employer
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Opportunity to work flexible hours
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Pension contributions
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2 volunteer days each year
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Opportunity to attend up to two Media Trust Open Courses each year at no cost to you
If you are interested, please submit your application by midnight on 17 August. We are using Anonymous Recruitment to reduce bias. Interviews will be in the week commencing 1 September.
The team at Media Trust is committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact us.
We believe in the power of the media to change lives.

The client requests no contact from agencies or media sales.
Are you a highly-organised, unflappable administrator with the ability to manage competing priorities in a timely manner? The Student Christian Movement is looking for someone to lead the administration function of our small but mighty charity.
Responsible to the CEO, you will work across the charity, acting as secretary to our board of Trustees, responsible for HR and payroll function, act as line manager to two administrators, and add to the sustainability of the organisation by writing and submitting robust trust funding applications.
SCM has six members of staff, all but one of whom are part time, and achieves a great deal. Supporting progressive Christian students and members across the country to put their faith into action, no two weeks are ever the same. We are a dynamic and energetic organisation, working to challenge injustice and exclusion, grow thoughtful disciples and create community.
Each SCM community is different, but students can expect to find a warm welcome as well as activities including bible study, prayer, campaigns and social action, talks, discussions, and socials. As a national movement we come together at regional and national events to learn more about our faith and spend time as a community. We take action on issues of social justice chosen by our members.
We particularly welcome applications from disabled, Black, Asian and Minority Ethnic and LGBTQ+ individuals who are currently underrepresented in the organisation. Due to the nature of this role and the responsibilities of the successful post-holder, a genuine occupational requirement to be a committed Christian is in place for this role in accordance with the provisions of the Equality Act 2010.
Please use the forms provided; CVs will not be accepted. Applications should be submitted electronically in Word format by email to the address provided in the application pack.
Student Christian Movement is a registered charity in England and Wales, number 1125640, and in Scotland number SC048506
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will be a clear thinking, motivated and organised self-starter who is looking for a challenging and demanding role in a fast-paced education charity. You will have at least 2+ years’ experience in the charitable or corporate sector and you will be motivated and passionate to achieve our aims as we are. Familiarity with Gmail and Google Drive, CRM databases, and social media scheduling would be an advantage. The ability to be proactive, have discretion, and be efficient, is essential.
About Us:
The Cowrie Scholarship Foundation, established in June 2020 (Charity Number 1191471), was set up to enable economically disadvantaged black British students to attend UK universities by providing full scholarships. Black British students are found to be under-represented at many of our universities, and individuals from affluent areas are five times more likely than those from deprived areas to attend a high-tariff university ranked in the top third by entry requirements. While many issues are at play in why more Black British students do not enter university – we aim to remove one fundamental obstacle – the financial cost of university education.
The Foundation has already allocated over 50 scholarships and maintains a busy annual schedule of activity across partner and scholarship management; fundraising, communications and governance.
Key focus:
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Support the founder and Project Manager with day-to-day administration of the charity;
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Support the founder, board and Project Manager to develop strong relationships with core university and business partners, ambassadors, supporters, Scholars, alumni, and Friends of Cowrie;
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Support with marketing and communications, especially social media planning and scheduling;
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Support the running of the mentoring programme for Cowrie Scholars;
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Support the Project Manager in the administration and running of the charity;
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Liaising with Scholars and universities to share opportunities and information.
About the role:
The role is offered on an initial basis of 6 months’ probation to be upgraded to a year, with the opportunity to renew.
A weekly commitment of 8 hours per week will be paid at £22 per hour. Times worked will be negotiable, but it is hoped that some key hours could be worked on a Thursday to support the founder.
The role is virtual and it is expected that the successful candidate will provide all their own working equipment, including a computer and office space. Annual opportunities to meet up with the board in person will be available, but attendance for the Project Administrator is not mandatory.
Duties to include:
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Day to day running of the charity’s ‘virtual’ office (email / Microsoft Office / Beacon CRM database / Google Drive);
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Managing correspondence and email filing;
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Point of contact for online storage / filing and retrieval of documents;
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Setting dates for trustee meetings and issuing board papers;
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Prepare board notes for regular board meetings;
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Support the Project Manager and founder with any other administration tasks.
Partner Management
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Ensure regular communications are sent to Scholars and universities as required;
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Ensure Cowrie donors (businesses & individuals) are kept up-to-date with progress;
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Manage administration with regards to university partnerships and annual student intake.
Communications & Events
- Assist with coordinating a range of events each year including annual summer events and the annual student festival;
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Assist with implementing planned content through social media engage fundraising activities, potential donors, universities and students.
Consultancy Terms
The role will be on an initial six month consultancy contract with the opportunity, on joint agreement between the Charity and consultant, to extend to a further 6 months and by negotiation thereafter.
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Hours – Flexible working hours across the week. Occasional early evening board meetings (~2 hours, 3-4 times per year).
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Location – work from home with regular virtual meet ups with members of the board and occasional F2F meet up as events allow/required (travel expenses will be covered on top of hours worked).
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Must have access to own computer, appropriate software (MS Office etc.) and phone.
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Please note this is a freelance opportunity and as such, will require the successful individual to manage their own tax, invoicing and associated activity upon entering a contract with the Charity.
The client requests no contact from agencies or media sales.
Our client, a Children’s charity will be entering their busiest season of the year in the autumn/winter and they are seeking additional support from September – December. In this role you will be processing high volumes of donations and supporting the Head of Public Fundraising.
Why this Fundraising Administrator role?
The role offers flexible remote working - 3 days per week and this is a great opportunity for someone who is confident using Raiser’s Edge. The hourly rate is £14.36 per hour and offers flexibility.
About the Fundraising Administrator role
You will Administer online donations, which involves acknowledging the donation and thanking the donor and uploading the information accurately on their fundraising database (Raiser’s Edge). You will be Supporting the Public Fundraising Team with the administration and acknowledgment of postal and telephone donations and responding to internal and external queries through a range of channels relating to fundraising ensuring top class supporter care. Additionally you will be involved in any other relevant administrative tasks as directed by the Head of Public Fundraising. A Standard DBS will be required.
How to apply
Please submit your CV
What happens next?
Interviews will be held in August and if selected the start date is expected to be between 15–22 September
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role profile
Job Title: Advice Services Manager
Responsible to: Chief Executive Officer
Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt
Caseworkers, Energy Advisor.
Hours: Full time – 36 hours
Salary: £26,994 – £28,922 dependent on experience
Main Purpose of Job
· To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues.
· To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services.
· To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way.
· To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service.
· To ensure cover for Advice Session Supervisors when needed
· To provide training, guidance and support on client records, telephone channel and quality standards
· To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary.
· To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR’s to drive the organisation towards excellence in quality.
· To be responsible for Debt technical supervision and carry out continuous professional development activities and duties within the organisation.
· In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards
· To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted
· You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation
· Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate
· To undertake regular team meetings in line with the organisation’s quality expectations
· To undertake regular formal supervisions and review meetings
· Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best
· Encourage good teamwork and lines of communication between all staff and volunteers
· Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets.
Debt Advice giving
· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
· Use appropriate resources to find, interpret and communicate the relevant information to clients.
· Research and explore options and implications so that clients can make informed decisions.
· Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
· Ensure that all work conforms to the organisation’s office manual and the Advice Quality standard / other funding requirements, as appropriate.
· Ensure that work reflects and supports the Citizens Advice service’s equality and diversity strategy.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
· Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control.
· Be a DRO approved intermediary.
Research and Campaigns
· To ensure the advice team contribute to the development of social policy in line with our business plan
· To assist with social policy work as required by the organisation
Management duties
· You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation’s Business Plan and service-related KPIs.
· Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations
Learning and professional development
· Keep up to date with legislation relevant to the role, trends, ideas and thinking
· Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer
· Identify own learning and development needs and plan to meet them.
Administration
· Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed
· Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required.
Other Duties and Responsibilities
· Undertake advice work as required, including supporting contracts and projects outside of the generalist service.
· Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts.
· Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
· Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy.
· Develop and maintain effective admin systems and records relevant to the role.
· Act as key holder and open or close the building when necessary.
· Attend regular internal and external meetings relevant to the role and to services at outreach locations.
· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
· Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations.
· Identify own learning and development needs and take steps to address these.
· Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
· Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible.
· Demonstrate commitment to the aims and policies of the Citizens Advice service
· Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes.
· Attend relevant internal and external meetings as agreed with your line manager.
· Take personal responsibility for your own actions and for sorting out issues or problems that arise.
· Review and make recommendations for improvements to the service.
· Comply with all Citizens Advice information assurance guidelines.
· Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team.
· As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service
A local charity providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an experienced administrator looking for a new challenge? Would you like to work as part of a small, supportive team of colleagues who are all committed to the Humanimal Trust Vision? If so, this could be the perfect opportunity for you!
Job Description: Administrative Assistant
Hours:
20 hours per week – Working days subject to discussion at interview.
Salary:
£26,000 (pro rata £13,000)
Reports to:
Administration and Finance Manager
Location:
The role is a remote, work from home position, however the post holder will be required to work flexibly as there will be occasional travel to attend face to face meetings with colleagues within the UK.
Job Purpose
To provide administrative support to the team and maintain the Trust’s general administrative activities, with dedicated support to the Fundraising and Partnerships Manager.
Main Duties and Responsibilities
1) Assisting with updating and maintaining governance documents such as policies and procedures.
2) Scheduling meetings and coordinating calendars for members of the team when needed.
3) Monitoring the Trust’s shared mailbox email accounts: responding to requests from members of the public.
4) Dealing with incoming and outgoing correspondence.
5) Arranging travel and accommodation for team members, trustees and consultants when required.
6) Support the CEO with administration where required.
7) Support the Administration and Finance Manager with finance administration where required.
8) Maintaining fundraising and communication databases: Salesforce and Mailchimp.
9) Maintaining fundraising platforms such as Enthuse, JustGiving, Donr, Much Loved, Give and Gain etc.
10) Supporting projects for fundraising and awareness campaigns or events.
11) Responding to fundraising enquiries and assisting with regular giving communications.
12) Thanking donors (when appropriate) and supporting the donor journey.
13) Ensuring supporter data is current and accurate on our CRM system (Salesforce).
14) Gathering data and generating reports from Salesforce to support the Fundraising and Partnership Manager.
15) Processing book orders and arranging shipment.
16) Supporting the team with various internal audits.
17) Supporting the Fundraising and Partnership Manager with admin relating to all aspects of fundraising.
Personal Development
1) Undertake training as required or considered appropriate for the role.
2) Actively participate in regular supervision sessions and team meetings.
3) Participate in Individual Performance Review and Personal Development plans, and undertake training and development as identified within these discussions and as indicated by the requirements of the post.
General
1) Maintain a professional and confidential approach to work at all times.
2) Work in line with Humanimal Trust policies, procedures, codes, and guidance, including in relation to health and safety, confidentiality, data protection and equal opportunities.
3) Actively promote the aims and principles of the Humanimal Trust and take part in any Humanimal Trust activities as directed.
4) Maintain the confidentiality of any information gained during employment with the Humanimal Trust at all times.
5) The post holder will be required to travel occasionally across the UK, therefore access to transport is required. The post holder will also need to be flexible in their approach to working from home or meeting in various locations as appropriate / required.
6) The post requires flexible working, which may include some evening and weekend work on occasion, with time off in lieu.
This job description may be subject to joint review from time to time between the post holder and Humanimal Trust.
Role Terms
· The position is part time.
· Holiday allowance is 25 days plus bank holidays pro rata, increasing in line with service annually to a maximum of 30 days pro rata, plus bank holidays.
· Probation period is 6 months.
Recruitment Process
Initial telephone screening calls will take place week commencing 18th August 2025.
Video call interviews will take place week commencing 25th August 2025.
In person interviews likely to take place week commencing 8th September 2025 depending on candidate location.
Humanimal Trust’s Vision and Values
Our Vision:
We want a world where both humans and animals have better opportunities to benefit equitably from medical progress because vets, doctors and researchers routinely collaborate and share – this is One Medicine.
Our Values and attitudes
CONFIDENCE:
We are self-assured, clear and persuasive about what we believe and what we seek to achieve.
HOPE:
We believe better opportunities to benefit from medical progress for both humans and animals can be achieved; that belief inspires us to inspire others.
COLLABORATION:
We are open, inclusive and accessible; we discuss, we debate and we bring people together to share their knowledge.
AMBITION:
We are passionate and resolute in our commitment to better opportunities to benefit from medical progress for both humans and animals.
Interview questions will be based on the Job Description and Person Specification.
The client requests no contact from agencies or media sales.
Citizens Advice Sandwell and Walsall are advertising for a Service Manager who will play a vital role leading and managing a team and service. The succesful candidate with have overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.
This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.
For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role. Please note we are unable to accept CV’s.
We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.
The client requests no contact from agencies or media sales.
Join Molly Rose Foundation as our new Supporter Care Officer. We’re looking for a target-driven, ambitious and well-organised person, who is proactive, enjoys a varied role and wants to help create change and save young lives.
Molly Rose Foundation was founded following the death of 14-year-old Molly Russell. At Molly’s inquest, a coroner ruled harmful online content contributed to her death. That’s why we’re working to create a safer online world and to connect young people with the help and support they need to stay safe and well.
As Supporter Care Officer you’ll help to build our fundraising activities by working closely with the Head of Fundraising and Partnerships to grow, diversify and sustain our income generation. You’ll provide excellent care and guidance to our supporters and create plans to grow our activities across individual giving, challenge and community fundraising. We’re in the early stages of growth and this new role offers an exciting opportunity to help build a fundraising department from the ground up.
You’ll have some experience in fundraising and/or the charity sector and will be keen to develop your skills and work across multiple functions in a small, fast-moving team. Alternatively, you might be looking for an entry route into fundraising as a career path and have suitable transferable skills and a growth mind-set.
You’ll be excited by the challenge of helping to build our fundraising department from the start point, and driven by the opportunity to facilitate change that really counts in the long-term. We'll help to be the best you can be in this role and will provide a supportive and progressive environment for you to flourish in as the charity grows.
We offer a competitive package that includes:
- 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
- Annual leave buyback scheme, with the option to purchase up to 5 additional days;
- Employee pension scheme;
- £500 employee wellbeing budget;
- We welcome applications from diverse range of applicants as well as flexible working request
For more information, please read the detailed role descriptiong by clicking the file link below.
How to apply
Thank you for your interest in the Supporter Care Officer position. To proceed with your application, please send us your CV (no more than 2 x A4 sides) and a cover letter (no more than 2 x A4 sides) outlining your suitability for the role. Please try not to rely too heavily on AI as it makes your application less authentic. Additionally, we kindly ask that you complete the screening questions and equal opportunities form provided as part of the application process.
Please submit your application via the Charity Jobs website.
Application closing date: Wednesday 30 July 2025 (5.30pm)
Interview dates: Tuesday 12 and Wednesday 13 August 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a real difference in people’s lives? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; offer help and advice about any aspect they may have.
Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.
The Rees Foundation is seeking a dynamic and driven Fundraising Officer to help us grow and diversify our income, enabling us to continue providing lifelong support to care experienced people across the UK.
This is a remote role, open to candidates across the UK. Occasional travel will be required, including monthly visits to our Worcestershire office and other UK travel.
What You’ll Do:
As our Fundraising Officer, you’ll be instrumental in supporting our expanding fundraising strategy. Working closely with our Senior Fundraising Officer and Head of Income and Development you’ll help identify new funding opportunities, manage donor relationships, craft compelling proposals, and support campaigns and events.
Key Responsibilities:
- Research new funding opportunities and potential donors
- Create persuasive fundraising proposals and communications for trusts, foundations, corporates, and individuals
- Manage donor records and ensure timely acknowledgment of donations
- Support fundraising campaigns, including online and in-person events
- Assist in preparing grant applications and ensuring reporting compliance
- Generate fundraising reports and support strategic planning
- Provide administrative and operational support to the fundraising function
What We’re Looking For:
We’re looking for someone with excellent people skills, attention to detail, and a proactive approach. You’ll be a strong communicator, an analytical thinker, and someone who thrives in a fast-paced environment with a purpose with proven experience in the fundraising, research and bid writing.
Essential Skills & Experience:
- Proven experience in fundraising, research, and bid writing
- Exceptional written and verbal communication skills
- Excellent organisation and time management skills
- Strong attention to detail and ability to manage multiple priorities
- Experience with CRM databases and Microsoft Office
- A collaborative team player with a positive, solution-focused attitude
- Understanding of the UK charity sector and fundraising regulations (preferred but not essential)
Why Join Us?
At Rees Foundation, you will join a dedicated team committed to supporting those who have been in care. This is a fantastic opportunity to:
- Make a tangible impact on the lives of care experienced individuals
- Develop and grow your skills in fundraising and business development
- Be part of a supportive and values-led organisation
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SOFT UK
SOFT UK is a national charity supporting families affected by Trisomy 13 (Patau syndrome) and Trisomy 18 (Edwards syndrome). We provide emotional support, information, advocacy, and community connections to ensure no family faces this journey alone.
Purpose of the Role
The Regional Engagement Officer (REO) for Northern Ireland will build and strengthen SOFT UK’s presence in the region. This includes supporting families, developing local community networks, enhancing relationships with healthcare professionals, and coordinating volunteer and fundraising activities to reduce isolation and improve support access for families affected by Trisomy 13 and 18.
Key Responsibilities
1. Community Engagement and Support
- Build meaningful relationships with families affected by Trisomy 13 and 18 across Northern Ireland.
- Develop and facilitate local support meetings, coffee mornings, and family gatherings.
- Provide emotional support, signposting, and information in line with SOFT UK’s values and safeguarding policies.
2. Volunteer Support
- Identify, recruit, and train new volunteers within the region.
- Provide ongoing guidance, resources, and encouragement to existing volunteers to strengthen their impact.
3. Healthcare Professional Engagement
- Develop and maintain relationships with regional healthcare providers to increase awareness of SOFT UK’s services.
- Encourage and facilitate referrals of families to SOFT UK by healthcare professionals.
- Share resources and information to improve understanding of Trisomy 13 and 18 among professionals.
4. Event Coordination
- Organise and deliver regional events such as awareness campaigns, remembrance gatherings, and local fundraising events.
- Support national SOFT UK events by promoting and representing the charity locally.
5. Fundraising and Awareness
- Assist with regional fundraising activities by promoting events, supporting local fundraisers, and identifying new funding opportunities.
- Raise awareness of SOFT UK’s mission through local networks, media, and community engagement.
6. Administration and Reporting
- Maintain accurate records of activities, contacts, and outcomes to report impact effectively.
- Work collaboratively with the national SOFT UK team, contributing to meetings, strategic development, and evaluation.
Person Specification
Essential:
- Proven experience in community engagement, outreach, or support roles.
- Strong interpersonal and communication skills, with empathy and understanding for families experiencing complex medical and bereavement journeys.
- Ability to work independently and organise time effectively.
- Experience in planning and delivering community events.
- Confidence in engaging with healthcare professionals and external stakeholders.
- Basic IT skills, including email, social media, and Microsoft Office.
- Commitment to SOFT UK’s mission and values.
- Willingness to travel regionally and work flexible hours where required (some evening or weekend meetings).
Desirable:
- Experience working within the charity or health support sector.
- Knowledge of the healthcare and perinatal loss support systems within Northern Ireland.
Additional Information
This role requires occasional travel across Northern Ireland. Mileage and travel expenses will be reimbursed in line with SOFT UK policies. The postholder will be expected to work from home and maintain confidentiality, safeguarding, and data protection standards at all times.
JOB OPPORTUNITY
Job Role:
Deputy CEO
Start Date:
ASAP
Contract:
Permanent / Full time
Salary:
£50,000 per annum plus additional benefits
Location:
Remote working from home with occasional travel
Closing Date for Applications:
6th August 2025
Interviews likely to be on
18th/19th August 2025
Role Overview
Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003. Each year, more than 200 families lose a loved one to domestic homicide or suicide or sudden death following domestic abuse. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after fatal domestic abuse.
AAFDA are recruiting a Deputy CEO to join our remote team to play a pivotal role in ensuring our operational success, driving key programmes, enhancing organisational performance, and supporting income generation efforts.
As Deputy CEO, you will be a key leader in transforming our vision into action. Working closely with the CEO, you will ensure the smooth running of the charity’s day-to-day operations and your leadership will enable AAFDA to reach new heights in both impact and growth.
We need someone with the passion and conviction to help us push for the big changes needed and the expertise to develop and position our strategy, influencing, campaigning and fundraising accordingly. The right person will be comfortable embracing chaos, and will convey resilience and calmness under pressure.
We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
To Apply: Please see the job description and person specification. Please apply by submitting your C.V. and a supporting statement, which will be no longer than 4 sides of A4 and covers your experience and ability to fulfil the person specification.
The client requests no contact from agencies or media sales.
The Development and Alumni Office (DARO) exists to support the University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.
As part of an award-winning team, you will work with our Head of Legacies and Endowments and Legacy and Endowment Officer to generate new gifts to the University and to care for our existing donors. The Legacy and In Memory Officer role is your opportunity to join our excellent team at an exciting time during our 125th anniversary year as a University. You will be passionate about the impact the University’s teaching and research has on the world and have enthusiasm for working in higher education fundraising and helping the University achieve its charitable objectives. You will be an excellent communicator, willing to be in an external facing role, speaking regularly with our supporters, and highly organised, thriving in a fast-paced working environment.
Legacy gifts, or gifts in wills, play a major part in supporting both students and research and you will require a broad skillset but a relationship centred approach to take on this varied role in which you will be well supported with training and development. We are ambitious to grow our legacy and in memory programmes substantially in the coming years and would relish your passion and enthusiasm to help us do that.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
World-class research and outstanding global education





The client requests no contact from agencies or media sales.
Vacancy Reference: BfN2026/25
Job Title: Service Development Manager
Salary: £15.73 per hour
Number of Posts: 1
Type of Contract: Maternity Cover/Fixed Term
Start Date: 18/08/2025
Hours of Work: 21 per week to 31/03/2026 (15 hours maternity cover plus 6 hours fixed term)
Working Pattern: Flexible working, with the majority of the hours worked during office hours. Minimum of three days per week.
Work Location: Remote
Responsible to: National Breastfeeding Helpline Manager
Closing Date: 29/07/2025
Proposed Interview Date: 7th or 8th of August (online)
Job Information: This Service Development Manager role has two focus areas: one is the development of our Drugs In Breastmilk Information service ensuring it adapts to the changing preferences and needs of our audience moving forwards (15-hour maternity cover contract). The second is looking at BfN information accessibility more broadly (6 hour fixed term contract).
The client requests no contact from agencies or media sales.