Information jobs

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As the Counselling Coordinator your responsibilities would include: -

· Developing and managing a quality counselling service which meets the needs and diversity of Essex carers, and is delivered according to the standards set out in the BACP Ethical Framework

· Line managing and recruiting staff, placement students and qualified volunteer counsellors to deliver SFBT counselling interventions to carers face to face, virtually or on the phone

· Managing all referrals into the service, assessing them against the service criteria, referring on as appropriate, and managing the waiting list.

· Monitoring, reviewing and evaluating the service regularly, ensuring it’s both meeting the needs of carers and is being delivered according to the BACP Ethical Framework

· Reporting to Service Manager and provide monthly reports on delivery for contract reports

About you

To be successful in this role you will need -

· A relevant counselling qualification (BACP approved).

· Registration with BACP or other professional counselling body

· Working knowledge of social care and health, particularly as it relates to working with carers and adults

· Ability to communicate clearly both verbally and in writing.

· Excellent customer service skills to ensure client satisfaction

· Knowledge of the challenges affecting Carers.

· Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Power Bi), mobile telephony and social media platforms.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview

All successfully shortlisted candidates will be invited to interview.

Closing date: 10 August 2025 – we reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview date: Date to be confirmed

35 hours per week – Permanent
£22,995 per annum

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Supporter Services Assistant.

Our friendly team of Supporter Services Assistants help us to spark and strengthen relationships with wildlife lovers across Yorkshire by delivering an outstanding, accessible and efficient customer care service.

When you join our team, you will become a first point of contact for many of our members, donors and supporters. Your day-to-day duties will include responding informatively to email and telephone enquiries, securely processing memberships and donations, accurately updating our customer database, managing event bookings, issuing membership welcome packs, and supporting the development and delivery of exclusive members events, such as our Annual General Meeting and Members’ Day.

To succeed in this role, you will need to be an outstanding communicator with an enthusiastic and professional telephone manner and an ability to clearly and accurately articulate information, processes and procedures to others. You will also need to be highly organised, flexible, efficient and attentive to small details. Experience of working in a busy customer service environment, good office IT skills and a ‘can-do’ attitude are a must!

How to apply:

Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please refer to the person specification within the job description, and ensure you describe your relevant knowledge, skills and experience relevant to the role. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: Monday 4th August 2025 at midnight
Interview date: Monday 18th August 2025 at our Head Office at St. Georges Place, York

Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.

REF-222725

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years, Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Within our Debt Advice team, we help support a wide range of people to find a solution to their debt circumstances.

An opportunity to help people with their debt and money concerns, by launching your career into the third sector and joining our friendly advice team, where you will work in a fast paced, target driven environment, helping people across the country.

Purpose of the job:

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make. 

We are looking for an experienced financial leader who is a self-motivated, approachable, adaptable and resourceful team player for this hands-on role. You will be able to work under pressure and react quickly and calmly when needed, with excellent analytical and communications skills.

This crucial and hands on role will be responsible for the timely and accurate management and financial reporting across the organisation. Working closely with the whole team and its stakeholders, you will be exposed to all areas of our work, playing a critical role in our delivery of impact. As part of the Senior Management team, you will work towards the continued development of our organisation aligned to our strategy. You will report to the Executive Director and line manage the Operations Manager.

This is a part time role from 20-25 hours per week. This is a hybrid role requiring at least 2 days per week in our office in
Brixton 

For further information please view our full job pack which you can find attached. 

Citizens Advice Sandwell and Walsall are advertising for a Service Manager who will play a vital role leading and managing a team and service. The succesful candidate with have overall responsibility for delivering high-quality outcomes and providing clear, effective leadership. You will oversee a multi-skilled team, ensuring they remain motivated, supported, compliant and efficient in their roles. A key focus of the role is to foster a collaborative and client focused environment, where services are seamless and centred around the needs of those we support.

This Service Manager position is also open to applicants wishing to apply as a Development Trainee Service Manager, offering the opportunity to gain the necessary skills and experience while working toward full managerial responsibilities.

For full details, please download the job description and person specification below. To apply, simply complete the application form (also available below) outlining your suitability for the role.  Please note we are unable to accept CV’s. 

We may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as you can if you are interested in the role.   

Are you highly organised, detail-oriented, and ready to make a real impact behind the scenes?  

As our new Funding Management Administrator, you'll play a key part in ensuring the smooth running of financial and funding processes that support our programmes for young people. From creating and auditing timesheets in line with funder guidelines, to reconciling payroll reports and maintaining accurate financial records, your work will help us meet critical deadlines and deliver on our promises to funders and partners.

You’ll use your Excel and data processing skills to extract and analyse information, support expenditure claims, raise invoices and purchase orders, and keep our databases and systems up to date. You’ll also play a key role in supporting team meetings, coordinating travel, logging actions, and helping allocate funding through our grant hub.

If you’re someone who thrives on accuracy, enjoys juggling a variety of admin tasks, and wants your work to make a real difference, we’d love to hear from you. We’re committed to creating an inclusive and equitable workplace, and welcome applications from all backgrounds.

Job Title: Community Outreach Worker

Location: Warwickshire 
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week. As part of this role, you will be required to participate in our local Warwickshire domestic abuse helpline, on a rota basis.This requires covering a later shift from 12:30 – 20:30, approximately twice per month.

This is an opportunity to join Refuge as a Domestic Abuse Community Outreach Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living within Warwickshire.

The Community Outreach worker will inform the survivor on the options and support available, empowering the survivor to make decisions and achieve their goals to increase their safety, confidence and independence.The role involves working with a range of statutory and non-statutory agencies to advocate on behalf of survivors and promote access to services to meet their needs. 

The outreach worker will work within a designated locality within Warwickshire to provide drop-ins and support to community services to enable survivors to access services. They will also participate in the delivery of group work to help survivors along their journey to recovery.

As part of this role, you will be required to participate in our local Warwickshire domestic abuse helpline, on a rota basis. This requires covering a later shift from 12:30 – 20:30, approximately twice per month.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Cosing Date: 09:00am 14 August 2025

Interview Date: 21 August 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Location: Flexible within the UK. Home-based, blended or fully office based (from our offices in Belfast, Cardiff, Edinburgh or London)

Closing Date: 14 August 2025

Ref: SB 1392

Are you passionate about data protection and want to make a real impact in the fight against the climate emergency? Join Energy Saving Trust as our Data Protection Officer and help ensure we handle personal and organisational data with integrity, transparency, and care.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

Who we are: We’re part of the Finance, Risk and Compliance team. Our job is to help the organisation stay on track by managing risk, following rules, and making sure we do things the right way.

What we do: We work across areas like data protection, risk, fraud prevention, contracts, and buying goods and services.

How we work: We follow a clear structure that helps everyone understand their role. The Data Protection Officer is part of the second line of defence, offering independent advice and support on data privacy. They’re supported by an Assistant Data Protection Officer who reports directly to them.

Our culture: We’re a close-knit team. We share ideas, support each other, and work together to solve problems.

Why join us?

“There’s a real sense of purpose here. We’re not just ticking boxes—we’re helping shape a more sustainable future while supporting each other every step of the way.”

The role     

As a key member of our Finance, Risk and Compliance Centre of Excellence, you’ll lead our data protection strategy, oversee compliance with UK GDPR and related legislation, and act as a trusted advisor across the organisation. You’ll manage and mentor the Assistant Data Protection Officer and collaborate with IT and cybersecurity teams to align data protection with information security standards.

You’ll play a vital role in embedding a culture of accountability and risk awareness, supporting our Three Lines of Defence model and helping teams across the organisation understand and manage their data responsibilities.

Success in this role means embedding a proactive approach to data protection, delivering clear and timely advice, and building strong relationships across the organisation. You’ll have the opportunity to shape strategy, influence decision-making, and be part of a team that values collaboration, integrity, and continuous improvement.

Join us in supporting the transition to a low-carbon future—where your expertise in data protection helps drive meaningful impact in tackling the climate emergency.

What you’ll do

Strategic Oversight: Lead the organisation’s data protection strategy and ensure compliance with UK GDPR, the Data Protection Act 2018, and other relevant legislation—acting as a key advisor and point of contact for the ICO and data subjects.

Governance and Risk Culture: Operate within the second line of defence in the organisation’s Three Lines of Defence model, fostering a risk-aware, accountable culture across all Centre’s of Excellence.

Stakeholder Engagement: Build strong relationships with internal teams, including IT and cybersecurity, to align data protection with information security standards, and support external engagement with regulators and data subjects.

Leadership and Development: Manage and mentor the Assistant Data Protection Officer, while contributing to the growth and capability of the wider Risk and Compliance Team.

Mission Impact: By ensuring ethical and secure handling of data, this role supports Energy Saving Trust’s mission to address the climate emergency—building public trust and enabling effective, sustainable services for people and communities.

What you’ll bring

Expert Knowledge: In-depth understanding of UK data protection laws, including UK GDPR, the Data Protection Act 2018, PECR, FOI, and FOISA.

Leadership Skills: Proven ability to lead, coach, and develop team members, fostering a culture of integrity, accountability, and continuous improvement.

Analytical Thinking: Strong ability to interpret complex regulations and apply them to real-world scenarios, supporting risk-based decision-making.

Communication: Excellent written and verbal communication skills, particularly for policy development, reporting, and stakeholder engagement.

Proactivity and Initiative: Demonstrated ability to stay ahead of regulatory changes and proactively support compliance across diverse business areas.

To apply please visit our recruitment portal via the Apply Button. 

Applications close 5.30pm, 14 August. Interviews are intended to be held 21-28 August.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Reasonable adjustments: We are a Disability Confident Committed employer. We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch. 

Flexible working: We offer a range of flexible working arrangements, including working from home, compressed or part-time hours, job shares and other arrangements. There is no need to justify your preferred working pattern and we encourage our people to work in whichever way helps them to perform at their best.

We will be happy to discuss this and our blended working model at the interview stage with you.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and offer guaranteed interviews for disabled applicants who meet the minimum criteria for a role. 

Looking for a role where your planning and co-ordination skills help support learning and development?

We have an exciting opportunity for an Education Co-ordinator to join our Services and Partnerships Team at the Motor Neurone Disease (MND) Association. You will play a key role in delivering high quality, inclusive education activities. Working closely with the Education Lead to co-ordinate a varied programme of online and in-person events, ensuring they are delivered successfully.

This is a great opportunity for someone with strong communication and organisational skills, who is confident working independently, and comfortable with occasional travel and flexible hours.

You will be based from our office in Northampton with the requirement to travel regionally for face-to-face events. We currently host approximately 15 in-person events annually.

Key Responsibilities

• Support the planning and delivery of online, regional, and national education events
• Use event platforms to create, promote, and co-ordinate education sessions
• Manage the education digital survey account (SmartSurvey) to collect feedback and support ongoing improvement
• Identify and negotiate with accessible venues, including carrying out DEI audits
• Maintain accreditation standards with professional bodies such as the Royal College of Physicians
• Attend events and manage pre- and post-event tasks such as communications, attendance, and certificates
• Oversee the Education and Community of Practice inboxes, responding or escalating as needed
• Maintain accurate records in the CRM system to support event co-ordination
• Process the Continued Professional Development fund grant requests and keep related records up to date
• Work collaboratively with internal colleagues to meet project aims

About You:

• Excellent organisational and, both verbal and written, communication skills
• Strong interpersonal skills and the ability to build positive relationships
• Confident using platforms such as Zoom and EventsAir
• Planning and co-ordination skills
• Proactive and able to solve problems on the spot during live events
• Able to use a range of digital tools and adapt to new systems
• Customer-focused and committed to delivering a high standard of service
• Flexible approach, including willingness to travel and work occasional unsocial hours

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per month with flexibility to attend more in line with business requirements. This role also requires travel to in person events nationally and regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong organisational, interpersonal, and communication skills, with the ability to build positive working relationships and communicate effectively in writing and in person
• Confident using digital tools and platforms, such as event software (e.g. EventsAir), Zoom, and other collaboration applications, with a willingness to learn new systems
• A professional and reliable approach, with a focus on delivering high quality service and supporting others effectively

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

D365 Systems Administrator - 1 year Fixed Term Contract 

Starting Salary: £45,000 per annum

Location:  Methodist Church House (London Hybrid)

Hybrid Working: Connexional Team staff based at Methodist Church House or Cliff College have a hybrid work pattern, which is currently 2-3 days in the office.

The Vacancy

We are offering an unique and diverse opportunity to support the Connexional Team and the wider Methodist Church in implementing, maintaining, and enhancing our Dynamics 365 systems.  This role will ensure that these systems effectively meet the needs of both our internal and external users. You will collaborate with our Applications team to develop solutions and provide best practice guidance.

About You

We are looking for someone who wants to make a positive contribution to our work.

• Extensive experience as a Dynamics 365 CRM Systems Administrator and familiarity with ETL tools such as SSIS. 
• Strong knowledge of Microsoft Dynamics 365 CRM, including custom workflows, plugins, and integrations
• Experienced with Power Platform Apps and Power Automate.  Experience managing integrations between Dynamics 365 CRM and other systems.
•  
•  Experience with MS SQL Server, and be skilled  in creating user acceptance test scripts and technical documentation
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills and the ability to train end-users.

You should also

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing date: 7 August 2025

Interview date: 18 August 2025 in person in London

Role: Sport, Activity and Membership Coordinator

Reporting to: CEO

Salary: £30,000 – £33,000

We are committed to making workplace adjustments where needed and offer flexible working wherever it fits with organisational needs.

We strongly encourage applications from Visually Impaired candidates.

Location:Split between home based, on site at Metro sports and activities across London, and occasionally in our office (WC1N 3AR) locations. 

_________________________________________________________

Purpose:

§To implement the sports, leisure and membership plan in conjunction with the CEO

§To help organise and deliver activities

§To drive growth in membership and participation in activities

Priority areas:

·Programme and project delivery

·Building our membership and volunteer base and participation

Key Areas of Responsibility:

Programme / project development and delivery:

·Help to develop and grow existing programmes and projects

·Help to develop and deliver potential new and annual activities 

Membership:

·Grow membership

·Grow participation in sport and activities.

Monitoring and Reporting:

·Monitor participation and effectiveness of all sports and activities

·Gather engaging information for qualitative and quantitative reports.

Communication:

·Communicate regularly to Metro members on available sporting and active social opportunities, e.g. via email and WhatsApp groups

·Look after the charities email inbox

·Seek the views of members and analyse feedback in ways that will aid planning and contribute to Metro’s strategic development. 

·Ensure information is always available in accessible formats

Person Specification

Experience of:

·Programme / project development and implementation.

·Identifying and building partnerships with external stakeholders.

·Delivering project in time and to budget.

·Organising and promoting events, including management of volunteers as well as health.

·Demonstrable experience of people increasing participation in activities.

·Collecting tangible and motivational information for reporting

·Direct experience of the issues and challenges relating to visual impairment (desirable).

Skills, Knowledge and Attitude:

·Knowledge of sports and activities development 

·Ability to communicate at all levels including making information accessible

·Able to work collaboratively with a wide range of people and organisations.

·Able to drive and influence positive change while taking people with you

·A clear understanding of the positive change that sport and recreational activities brings for blind and partially sighted people

·Able to negotiate and secure varied sporting opportunities, both recreational and competitive, for VI people

·Demonstrate a sound understanding of the issues faced by people with visual impairment and possible steps to overcome these

·Commitment to the values of the social model of disability, the concept and principles of independent living and inclusion.

·Commitment to valuing and promoting diversity. 

·Personal credibility to act as an ambassador for the organisation

·A sports related qualification or relevant experience managing and delivering sports activities (desirable)

At Better Story, we are dedicated to raising funds and shining a light on organisations that are making a real impact in the world. From those who provide vital support to refugees, to those who empower individuals to transform their lives, and those who are driving positive change in their local communities, we stand behind causes that truly matter.

An essential part of our sustained growth is the recruitment of a Trusts and Foundations Fundraising Consultant. Could that be you?

As a Trusts and Foundations Fundraising Consultant, you will play a crucial role in serving our clients by:

• Understanding their work in detail and collecting the necessary information to write compelling cases for support and applications.
• Leading communications with the clients you support.
• Researching suitable trust funds and foundations
• Creating a strategic plan for submitting applications.
• Writing inspiring applications that get results and make a real difference to the organisations we support.

Please see the full job description that is attached. 

Further Details

• Full Time = 35hrs a week 
• Salary: £27,500 + Pension contribution + home working allowance + IT equipment.
• Location: Fully remote. Optional in-person meetings from time to time. 
• Annual Leave: 35 days per year including Bank Holidays

Please submit a CV and tailored covering letter (not using AI will give us a better understanding of your writing capabilities, which is important for this role). We'll be interviewing as and when suitable candidates apply.

We look forward to hearing from you. 

Senior Self-Directed Support Coordinator (Part-Time – 25 hours per week)

Based in Southend | £31,617 - £33,450 FTE (£22,605 - £23,893 pro rata) + benefits

Permanent | Vibrance

Are you passionate about empowering people to take control of their care and support?

Vibrance is a registered charity supporting adults with additional needs across London and Essex. We’re proud to foster a working environment that is inclusive, pioneering, and rooted in integrity.

We’re looking for a Senior Self-Directed Support (SDS) Coordinator to lead our dedicated information, advice and guidance team in Southend.

About the Role

As Senior SDS Coordinator, you’ll manage the day-to-day operations of our Southend-based service, leading a small team and working directly with individuals and families. You’ll facilitate support plans and provide information, advice, and guidance to help people make informed choices about how their support needs are met and how they live their lives.

You’ll also collaborate with local authorities and voluntary sector partners to promote the benefits of SDS and help people achieve positive, person-centred outcomes.

This role is community-based, with time spent at our central Southend hub and in the local area.

What We’re Looking For

We’re seeking someone who is:

• A confident team leader with experience managing or supporting others
• Experienced in providing information, advice and guidance
• Skilled in communication and able to build rapport with a wide range of people
• Organised, detail-oriented, and able to prioritise effectively
• Comfortable collating and presenting performance data 
• Proficient in Microsoft Office and digital tools
• Lived or professional experience of  disability or the social care system

What We Offer

• A comprehensive training programme
• Generous holiday entitlement
• Flexible working options (subject to service needs)
• Casual dress code
• Enhanced maternity and paternity pay
• Pension scheme
• Long service awards
• Access to 24/7 employee assistance scheme
• Commitment to being a Mindful Employer and Positive about Disability
• DBS costs covered by Vibrance

Ready to Apply?

If you’re excited by this opportunity and want to be part of a values-driven organisation, we’d love to hear from you.

Location: Home based - South Wales
Department: Service Delivery
Salary: £32,460 plus £2,500 car allowance
Hours: 35
Contract Type: Permanent

We are RABI – the farmers charity.

RABI support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.

At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, we’ve delivered around £250 Million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits.

Together, we’re on a journey to help shape a future our farmers deserve.

Key Purpose:

To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for support.

Key Responsibilities:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
• Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

Person Specification:

Essential

• Fluent Welsh language speaker.
• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
• Excellent communication skills, being able to establish rapport and build trust quickly.
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Excellent problem-solving and critical thinking abilities, particularly in complex situations
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

Use of own car, ability to travel to support service users / attend meetings.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits

• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-222691