Information lead jobs in aylesbury vale, peterborough

Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Hospital Mental Health Outreach Worker (Bounce Back)
Reference Number: 294 
Reports to: Team Lead
Contract: One year 
Hours: 37.5 hours per week (Full time, Monday – Friday)
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Based: Letchworth Wellbeing Centre/Lister Hospital

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in hospitals across Hertfordshire.

About the Role:

• To receive referrals from the staff at Lister Hospital.
• To manage and prioritise all administration tasks associated with the service.
• To build strong relationships with staff at Lister Hospital and Mental Health Teams across Hertfordshire.
• To work in partnership with other agencies.
• To establish a strong presence on the ward, working at the hospital when required.
• Ensure a direct community service is in place which encourages, motivates and builds patients self-esteem and confidence. This will include goal setting and support with social and practical skills development.
• To assist patients to access appropriate services and community resources within the local community, accompanying patients to attend appointments where this aids ongoing recovery.
• To work with key staff within the hospital to ensure that vulnerable person’s cases are monitored and risks evaluated.
• To work with HMN staff in other services in order to make onward referrals to other projects.
• Liaise with appropriate HPFT staff to ensure that individuals are assessed for personal budgets to support with any longer term needs.
• Support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.
• Potential annual leave cover for STaR Worker role

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 11th August at 5pm.
Interviews to be held on Thursday 14th August at our Letchworth Wellbeing Centre

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We're looking for 2 kind, compassionate and resilient Specialist Behaviour Support Workers to join our Birchall Wood Service in Hertfordshire.

£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

We are looking for a skilled, creative and experienced Specialist Behavioural Support Workers to support one customer in her own home in Welwyn Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person.

A full driving licence is required for this position.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer.
Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
Driving the customer's (manual) vehicle to support them to go about their daily life.
Communicating with a range of other key stakeholders including social work, psychology, and commissioning teams.
Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements.
Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them.
Supporting the customer with personal care.
Reporting any observations relating to customer welfare.
Maintaining records as required at the project.
Participating in team meetings/reviews, support planning, risk management and the general development of the service.
Undertaking any other duties as requested by management.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and can facilitate connections with new people and places.
Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming.
Is confident enough to try new things and take positive risks on a regular basis.
Exudes a warm friendly and fun presence.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
ildren and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full job description.

Reference Number: V550

Job Title: Communications Officer

Location: Remote with travel around the UK required   

Contract Type: Permanent

Hours: Full-time (35 hours per week)

Salary: £30,000 

DBS/PVG: Basic 

Job Family: 4 

Line Manager: Head of Brand and Communications 

Closing Date:   12 August 2025

Start Date:        As soon as possible subject to notice periods  

Interview Dates: Week commencing 25 August 2025

We reserve the right to close this vacancy early if we receive sufficient applications 

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. We’re looking for a creative and people-centred Communications Officer.

About the role

We are looking for a creative and proactive Communications Officer to join our small but dynamic Brand and Communications Team. This role requires a basic DBS/PGV check. Our team plays a key role in supporting the work of Volunteering Matters across the UK, ensuring that the impact of our projects, staff, and volunteers is shared widely with both internal and external audiences. This role is an exciting opportunity for someone who enjoys storytelling, engaging with diverse audiences, and amplifying the voices of communities and volunteers. 

A core focus of this role will be getting to know the incredible work happening across the UK, collecting updates from our projects, and sharing these stories with key stakeholders. As part of our friendly team, you will also have a specific focus on supporting internal communications and content creation to ensure our messaging is clear, inspiring, and reflective of our mission. Our volunteers and the people we support are at the heart of everything we do, and we are looking for someone who shares our strong commitment to these values. A belief in the power of communities and a desire to champion volunteers of all ages and backgrounds is essential for this role. 

Key tasks include:

• Support the development and execution of a comprehensive internal communications strategy that drives colleague engagement and strengthens a unified organisational culture aligned with strategic objectives. 

• Develop and disseminate impactful, timely, and relevant internal communications content that resonates with colleagues across the organisation. 

• Provide operational and administrative support to the Brand and Communications Team to enhance our efficiency and reach. 

• Monitor and evaluate the effectiveness of internal communications efforts through rigorous analysis of feedback, metrics, and data insights, leveraging findings to refine and optimise strategies at a national level. 

• Collaborate with cross-functional teams to ensure all internal communications initiatives reflect and reinforce the organisation’s core values, mission, and strategic vision. 

• Provide guidance, training and support to various departments in crafting effective internal communications materials, ensuring consistency in tone, style and branding.

• Create inspiring and straightforward stories with a focus on powerful imagery and video content. 

• Work closely with communications colleagues in the #iWill Movement to champion youth social action.

About you
You’ll be a creative and thoughtful communicator who enjoys working collaboratively and is passionate about people’s stories. You’ll bring a strong visual eye, great interpersonal skills, and a commitment to ethical storytelling.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

Reports to: Refuge Services Manager
Hours of work: full-time (37.5 hours per week)
Location: Slough (on-site)
Salary: Band 5, £28,000 – £30,000 per annum dependent upon experience.
Contract: Permanent
Holidays: 25 days + Bank Holidays + 1 day for birthday
Deadline: Applications will be reviewed on receipt on a rolling basis. Please apply as soon as possible.

Requirements: Relevant experience, living in close proximity to Slough, must have valid driving license to drive people carrier
Benefits:

· 25 days annual leave per annum (+ bank holidays), plus up to 5 days additional leave for length of service.

· Birthday off + 1 ‘charity day’ day agreed by the trustees for all staff (usually last working day before 25 December)

· Christmas closure days given as additional leave (subject to annual Board agreement)

· Fully-funded IDVA training

· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.

· Access to private healthcare scheme

· Holiday buyback scheme

Overview

The Dash Charity is looking for a Refuge IDVA to join its dedicated refuge services team.

This is an exciting opportunity to be part of a local domestic abuse charity with a huge influence and reach. For almost 50 years The Dash Charity has been supporting individuals and families experiencing domestic abuse, empowering women, men and children to recognise the tactics of abuse, break the cycle, and take back control of their lives.

We were one of the first charities in the UK to be awarded Leading Lights status for our Advocacy and Outreach Services by SafeLives, and pioneered healthy relationships workshops in schools over a decade ago.

We run three refuges that offer a sanctuary to women and children escaping violence and abuse, offering specialist children’s support and one to one support for women.

Key responsibilities:

• Identify and assess the risks and support needs of refuge clients using an evidence-based risk identification checklist.

• Manage a caseload of clients ensuring each client receives a quality and consistent service and support individual to their needs and risks.

• Support the empowerment of the client and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives.

• To ensure that information is shared within data protection guidelines to ensure a co-ordinated approach is taken to understand client need/risk and support appropriately.

• To work in accordance with the Refuge Services Case Management Policy ensuring that all client records and casework are to the required audited standard as per the case management policy.

• To maintain accurate, professional and confidential case management records and databases and ensure all monitoring and evaluation records/tools are completed in a timely and accurate manner.

• To understand any grant, funder or contractual requirements pertaining to the funding of the individual post, ensuring data and outcomes are gathered to inform periodic reporting as and when required. To contribute to the preparation of any grant/contract reporting as required.

• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse.

• To fully keep up to date with relevant legislation and sector updates.

• To work with a strong multi agency focus liaising with other agencies and professionals both internally and externally to ensure client’s needs are met.

• Support clients through the criminal justice system.

• Support clients with options of civil remedies and child contact options.

• Ensure intake paperwork is completed and individual support plan in place, including advising women on terms of occupation of safe house.

• Role model, mentor and support students and volunteers assisting with intervention of clients to support the Refuge IDVA role.

• Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.

• Ensure clients are clear about their rights and obligations whilst receiving our service.

• Complete 2 weekly keyworking sessions to identify individual client support needs and create an individual support plan for all refuge clients.

• To support clients in accessing medical treatment, legal, housing and debt advice. Attend appointments with clients as required.

• Ensure the Safelives RIC is reviewed 6 weeks after intake to refuge or immediately if an incident occurs.

• To complete a Housing Benefit application for all new clients and submit to SBC within 48 hours of intake.

• To update DAIU when a client arrives and leaves refuge.

• Ensure client rents are collected weekly, rent card completed and the Finance team are updated.

• To facilitate monthly resident meetings, complete meeting minutes and any actions arising from the meeting.

• To complete weekly H&S checks and update RST manager accordingly.

General duties:

· To operate within clear professional and confidentiality boundaries and to work within The Dash Charity code of conduct.

· Ensure clients are clear about their rights and obligations whilst receiving support.

· Check email daily and respond to urgent requests

· Review workload daily and prioritise accordingly

· Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.

· Contribute to the development and review of The Dash Charity policies and procedures.

· Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.

Job Level   Internship

Location Hybrid – with majority working from home 

Hours  Negotiable and can vary between 21 and 35 hours per week

Start Date                     As soon as possible, ideally starting in August 2025

Contract 3 months (with possible extension) - we can only accept applicants who have the rights to work in the UK

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. Last year we finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

Lepra UK is seeking to expand impactful social research, and the research internship was created to assist with moving forward some key research pieces during the summer 2025. As Research Intern, you will work alongside the Head of Research and a team of research volunteers to complete a systematic evidence review on the experience of children affected by leprosy of stigma, discrimination and mental health responses. You will support the review with screening of articles, data extraction, verification, coding, synthesis and quality assessment. You will join the team two months into the project, taking on various roles to assist with the completion of this project. You will also help with conducting a literature review on the socio-cultural reasons for (non)adherence in multi-drug therapy treatment (MDT). Other tasks will be assigned as they emerge. Your work will provide valuable insight into under-researched fields and will contribute to evidence-based publications, recommendations and programming.

Working Relationships

• Reports to Head of Research in the Programmes and Advocacy Department
• Works as part of a research team in the Programmes and Advocacy Department

Person Specification

Essential

• Current or recent post-graduate in a relevant MSc/PhD programme (or otherwise affiliated to an academic institution) 
• Passion for social causes and global health with high levels of intrinsic motivation/drive
• A desire to excel in high quality outputs with superb attention to detail
• A desire to contribute to published outputs as co-author, with the relevant analytical skills
• Previous experience of literature reviews and/or systematic reviews (Prisma)
• Advanced knowledge of referencing mangers, such as EndNote
• Advanced experience of using Excel spreadsheets for data management

Desirable

• Some understanding of neglected tropical diseases (NTDs) and/or leprosy
• Prior understanding of stigma/discrimination/mental health in NTDs or other contexts
• Experience of qualitative research (including facilitation skills and data analysis)
• Reading knowledge of Portuguese would be an added advantage given the requirements within the team

Key Responsibilities

1. Research assistance in systematic review: data extraction, verification and synthesis

• Assist with screening of academic articles and relevant literature.
• Extract, verify, and code data according to pre-established criteria.
• Organise and synthesise findings in Excel.
• Implement colour-coded classification of themes within PDF documents in an EndNote library.
• Use CASP checklists to assess the quality of included articles.
• Support the writing of specific sections for submission to a peer-reviewed journal.
• Ensure quality control and consistency in data handling and documentation.

2. Research citation management

• Take responsibility for managing a research library in EndNote, updating references and formatting outputs in line with Lancet/Vancouver style

3. Research assistance in new literature review

• Assist with conducting a comprehensive literature review.
• Search academic databases and grey literature for evidence on complex factors for MDT (multi-drug therapy) (non-)adherence.
• Capture both barriers and enablers including the following categories: social, cultural, emotional, clinical/reactions, systemic/health system, disease knowledge.
• Assist with writing up findings for publication in peer-reviewed journal.

4. Any other tasks as they emerge, potentially involving other written outputs

All contributions to published outputs on the required level of quality and depth will lead to
co-authorship.

Please submit your CV and a maximum one page long Cover Letter, specifying the following in one paragraph each:[DD1] 

1) How you meet the essential criteria.

2) How you meet the desirable criteria.

3) Explain your personal circumstances and preferences (such as preferred start date and availability in terms of length of internship and weekly hours). Include a sentence on how this internship will help you with your career goals.

We offer a lot of flexibility in working practices and there is free reserved parking available when visiting our Colchester office. We also offer 26 days annual leave plus public holidays (pro-rated).

 Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Visitor Experience Duty Manager - Bank Staff
Salary: £13.25 per hour
Based: Oxford, OX1 1BP
Contract: Bank Staff
Hours: Hours of work are as and when required, by mutual agreement on a 4-week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks’ notice of any changes to their hours. They will be expected to work evenings and weekends. 
Annual Leave: Annual holiday entitlement will accrue at 0.127 hours for each hour worked and paid quarterly at the hourly rate

About the Role

The role of the Visitor Experience Duty Manager is to support the Visitor Experience Team (VE) with the management of gallery opening hours and the events calendar. Motivating and leading the VE Team, on a day-to-day basis, providing an inspiring, engaging and inclusive visitor experience for broad and diverse audiences.

This role will cover weekends, evening events and occasional leave days for the VE Team. Visitor Experience Duty Managers fulfil Duty Management responsibilities for the building to ensure the safety and security of staff, visitors and exhibitions/events.

Responsibilities

Operational and Health & Safety

• The VEDM (Visitor Experience Duty Manager) is responsible for opening and / or closing the building on their shift, and for the setting of alarms. They are also required, in an emergency, to organise maintenance of the building, including intruder and fire alarms. All Duty Managers are included on the call out list for possible out of hours alarm issues.
• In the event of an emergency or fire alarm the VEDM is required to manage a full building evacuation and work as the contact person to the fire brigade.
• To ensure that the building is safe and clean by checking all areas before the building is open to the public or before an event. Turning on/off all lighting and replacing bulbs where necessary, checking fuse boards and making minor repairs, cleaning toilets when necessary. Continue to monitor throughout the day, allocating deliveries to appropriate storage areas, checking toilet facilities and following general risk assessment for areas of prohibited public access.
• To manage and adhere to all Health and Safety and building security practices, including completing risk assessments for events. On the shifts when the Duty Manger is the only key holder in the building they must not leave the premises.
• To be responsible for upholding the premises licence according to the Licensing Act 2003, to ensure the café/bar adheres to alcohol licensing laws and to oversee the selling and consumption of alcohol within the building and any other licensed activities. To ensure that capacity numbers for events are not exceeded.
• The Duty Manager is required to turn on / off the show and ensure it is functioning correctly during gallery opening hours. Also, to ensure a curator or the Production Manager is informed of any faults, breakages etc.
• Lead and motivate Visitor Experience team members and volunteers to ensure the delivery of high standards of visitor and artwork care, safety, security, visitor welcome, wayfinding, building presentation and housekeeping.
• Brief the Visitor Experience Team Members and volunteers daily about their duties for the shift and ensure they have all the necessary resources in order to provide an excellent standard of customer service to all visitors.
• To be a First Aider and know the location of the First Aid boxes.
• To cover the break of the shop staff and/or VE team and to provide cover in the galleries, shop or Information Desk during busy periods or in an emergency.
• To ensure that Shop takings are secured in the safe.
• To read any emails or hand over notes at the beginning of his / her shift and to communicate to the Visitor Services Manager (VSM) any issues arising during their shift and record incidents in the incident log book.
• Carry out any other duties as directed by the VSM/HoFVE as required

Visitor Experience

• Work collaboratively with other members of the Visitor Experience team and other gallery departments providing services that contribute to visitor experience, (including the cafe and shop) to ensure a consistent and seamless service is provided to our visitors.
• To be able to give short tours/presentations to schools/groups about the current exhibition.
• To deal with all general enquiries and problems that may arise during the shift in a calm and professional manner with both customers and staff.
• Work with VSM to manage group booking enquiries sensitively and efficiently.
• Work with the VSM to develop projects that will build on and enhance the visitor experience.
• Work with the VSM to coach and develop the Visitor Experience team to ensure their skills and knowledge of gallery activities are up-to-date.
• Assist the VSM with the delivery of induction and training sessions for Visitor Experience team members and volunteers.

Events

• To assist in the coordination of events with event organisers and other key staff to ensure that all arrangements have been made for staff, equipment and booking of each event.
• To support the events and hires programme at the gallery, including setting up of AV equipment and moving furniture for events.
• Work with Commercial Manager to keep up to date with hire enquiries and show prospective clients available spaces if required.
• To provide a warm welcome to hirers, visiting speakers, artists, and ensure they have everything they need for their event.
• Complete event reports for all events and distribute VSM and event organisers.
• Checking online sales and tickets, assisting with processing sales and bookings for events when necessary. Ensure that all visitor figures and sales are recorded after each event.

Person Specification

Essential

• Excellent communication skills demonstrating the ability to deal with colleagues, visitors and external partners.
• Experience of working with the public and of providing excellent customer service, preferably gained in an arts/entertainment environment.
• Strong organisational skills and the willingness to be involved in the practical set up of events.
• Reliable, punctual and able to work flexibly including evenings and weekends.
• Experience of using and setting up AV equipment, lifting and carrying equipment, chairs and tables. An enthusiasm for art and commitment to the work of Modern Art Oxford.
• Availability to work weekends, evenings and late nights (occasionally until 3am).

Desirable

• Experience of managing a small team.
• Health & Safety qualification
• Competent user of Microsoft Office
• Training in First Aid.
• Willing to train as a personal licence holder.
• Experience of being a key holder.

About Us

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms.  Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends.

Applications should be received by Sunday 24th August at midnight.
Interviews will take place shortly thereafter.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our recruitment site to complete your application for this position.

We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.

No agencies please.

Purpose of the post

This role will have a particular focus on managing the HDRUK contribution to our partnership with the EPSRC Digital Health Hubs in the South West and Wales (LEAP) and the North West and North Cumbria (NortHfutures) which aim to drive innovation in digital health by promoting knowledge and skills sharing across healthcare, academia and business but there will be opportunities and a requirement to contribute to the wider training offer and strategy. This role is an exciting opportunity to take responsibility for the delivery and monitoring of the innovative learning experiences that make up HDR UK’s training programme.

You would also be expected to help support the wider portfolio of activities such as Workshops, webinars and seminars, research fellowships, academic and summer schools, and many more!

Main responsibilities

You will work in close collaboration with the LEAP and NortHfutures Digital Health Hubs where you will have the opportunity to support the delivery of various Skills and Training Work Packages, and engagement in regular partnership meetings on the Training and Skills programme including Bespoke Digital Health Training, the HDR UK Black Internship Programme and Capacity Building Offers and Events.As well as, supporting securing of funding for hosts, recruitment of host organisations from amongst the Hub partnerships, delivery of funding awards for hosts, recruitment of interns for positions with hosts.

Essential Criteria: 

• The role would be suitable for someone with a strong interest in digital technologies and their use in health and social care. Also, have an interest in research training development across different career stages and sectors. 
• Bachelor’s degree or equivalent experience preferably in science.
• Demonstrate enthusiasm and interest in recent innovations in digital technologies particularly in health and social care.
• Demonstrate an understanding of or experience in academia, the NHS and social care sectors.
• Possess a passion for developing training initiatives to support life-long learning,
• Excellent communicator with the ability to engage a variety of audiences and stakeholders.
• Curious, original and inspirational thinker.
• Project/programme management experience with advanced planning skills and a strong execution orientation.
• Excellent problem-solving skills
• Ability to manage multiple internal and external stakeholders.
• Ability to prioritise and focus on material issues. In-depth knowledge of training and education, learning design, and blended learning

Applicants from a scientific research background who are seeking to move into science research strategy, support and/or administration for the first time would be especially welcome to apply. Full-time secondments are actively encouraged.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.