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The Poppy Factory, Worcestershire (Hybrid)
£32,208 per year (+ cost of living increase from October 2025)
Posted 4 days ago
Closing in 2 days
Christians Against Poverty, Multiple Locations (Hybrid)
£35,154 per year
Posted 1 day ago
Frontline, Greater London (Hybrid)
£65,431.97 (including London Office Allowance) plus competitive pension
We’re looking for an experienced social work leader to guide Practice Tutors, champion excellent teaching and shape future social workers.
Posted 5 days ago
Closing today at 23:30
VoiceAbility, Chippenham (Hybrid)
£24,500 - £27,500 per year
Posted 1 week ago
The Geological Society of London, London (Hybrid)
£55,000 - £62,000 per year
Posted 1 week ago
Chester Students' Union, CH1, Chester (On-site)
£39,906 - £43,482 per year
Posted 6 days ago
Women in Prison, Ashford, Surrey (On-site)
£30,640 per year
Posted 2 weeks ago
Page 34 of 55
N2, London (On-site)
£27,651 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The post-holder plays an important role in providing a welcoming, friendly, and respectful service to residents, visitors, and staff, while maintaining a clean and organised working environment.

Key Responsibilities

Customer Service

  • Provide exceptional customer service to residents, staff, and visitors, ensuring everyone feels welcomed and valued.
  • Prepare and serve beverages (including coffee, tea, and cold drinks) and light kosher snacks efficiently and courteously.
  • Take orders accurately, process payments, and handle cash and card transactions responsibly.
  • Respond politely and promptly to requests or feedback, and escalate concerns to the Café Supervisor when necessary.
  • Support residents who may require additional assistance with ordering or carrying food and drinks.

Food and Beverage Preparation

  • Prepare all beverages and food items according to recipes and presentation standards set by the Café Supervisor and Head Chef.
  • Follow correct procedures for handling, heating, and serving kosher-certified products.
  • Monitor product quality and freshness, and ensure stock rotation (first-in, first-out).
  • Maintain correct portion sizes and minimise waste.

Kosher Compliance

  • Follow all Jewish dietary laws (kashrut) in food and beverage preparation and service:
    • Maintain strict separation of meat, dairy, and parev (neutral) items, utensils, and equipment.
    • Use only designated and clearly labelled work areas for each food category.
    • Confirm that all food and drinks used in the café have valid kosher certification.
    • Report any potential breaches of kosher practice immediately to the Café Supervisor or Deputy General Manager
  • Respect the religious and cultural environment of the care home at all times.

Food Safety and Hygiene

The Café Barista must comply with all relevant food and hygiene legislation, including:

  • Food Safety Act 1990
  • Food Hygiene (England) Regulations 2013
  • Food Information Regulations 2014 (Allergen Labelling)
  • Health and Safety at Work Act 1974

Key duties:

  • Adhere to the HACCP (Hazard Analysis and Critical Control Points) system and record temperature checks as required.
  • Maintain high standards of cleanliness and hygiene in the café area, including work surfaces, equipment, and seating areas.
  • Ensure all food and drink items are labelled correctly and allergen information is displayed clearly.
  • Complete cleaning schedules and follow infection control procedures.
  • Hold a valid Level 2 Food Hygiene Certificate (or be willing to complete one).

Health & Safety

  • Use all equipment (coffee machines, grinders, fridges, etc.) safely and in accordance with training.
  • Report any faults, hazards, or accidents immediately to the Café Supervisor.
  • Follow manual handling and fire safety procedures.
  • Participate in mandatory health and safety training and emergency drills.

 

Teamwork and Communication

  • Work cooperatively with the Café Supervisor, Executive/Head Chef, and kitchen team to ensure seamless service.
  • Communicate effectively with residents and colleagues, demonstrating patience, empathy, and respect.
  • Assist with stock deliveries and ensure items are stored correctly.
  • Support colleagues during busy periods or special events.

Record Keeping

  • Maintain accurate daily records of cleaning, temperature checks, and stock rotation.
  • Follow cash-handling and till reconciliation procedures.
  • Assist with stock counts and inventory control as required.

Person Specification

Criteria

Essential

Qualifications

Level 2 Food Hygiene Certificate

Knowledge

Basic food and drink preparation, hygiene, and customer service

Skills

Good communication, customer service, and attention to detail

Personal Qualities

Friendly, respectful, reliable, and team-oriented

Values and Conduct

All staff are expected to:

  • Provide courteous, respectful, and inclusive service to all residents, visitors, and staff.
  • Uphold the care home’s ethos of dignity, safety, and cultural sensitivity.
  • Maintain confidentiality and adhere to GDPR requirements.
  • Promote and respect kosher observance in all food and drink service.
  • Act as an ambassador for the care home’s hospitality and professionalism.
Posted by
Nightingale Hammerson View profile Organisation type Registered Charity Company size 101 - 500

Everything we do is with a ‘Residents first’ approach.

Posted on: 16 December 2025
Closing date: 15 January 2026 at 15:31
Tags: Customer Service, Customer support, Food / Nutrition