Information manager jobs

About Carers Bucks

At Carers Bucks we are committed to making a lasting and positive difference in the lives of unpaid carers across Buckinghamshire - from children as young as five, to adults supporting loved ones, through physical or mental illness, frailty, disability or addiction. We understand that caring can impact a person’s health, wellbeing and future opportunities and we are here to change that. 

Our vision is that every unpaid carer in Buckinghamshire feels recognised, respected and supported in their role – so they can access the right support, at the right time, in a way that works for them – regardless of age, circumstance and cultural or socio-economic background.

Our team is at the heart of everything we do. We foster a positive, supportive working culture where wellbeing matters, and professional development is encouraged and celebrated. 

Our values reflect our core principles and culture. They guide how we engage with service users and how we work as a team. We are:

Kind                We understand the challenges carers face. With real compassion and empathy we are able to build confidence and resilience in both carers and colleagues. 

Inclusive        We adapt our services to meet the diverse needs of all carers, making sure they feel seen, supported and empowered in their role. 

Collaborative   We work together – with carers, partners and one another – to listen, learn and improve outcomes. 

Innovative      We are curious to find better ways to support carers. We are open to new ideas and committed to improving what we do. 

Reliable          We are informed, trustworthy and confidential. We do what we say we will - every time. 

As a trusted local charity with over 20 years’ experience, we are continually evolving to meet carer’s needs and improve access to support.  

About the Role

We are seeking an experienced and highly organised Team Leader for our Young Carers and Young Adult Carers team. You will play a key role in shaping and guiding the service, managing a dedicated team and overseeing day to day delivery while working with the Head of Services to deliver our strategy. Essential to the role is ensuring the service is inclusive, responsive and shaped by the voices of the young people we support. This is a hands-on, people-focused role, combining team management, safeguarding oversight, caseload guidance and partnership working. 
 

Key Responsibilities

1. Operational Coordination and Planning

• Coordinate the day-to-day delivery of the Young Carer Service in line with agreed workplans and available resources.
• Support the Head of Services in implementing strategic priorities and translating them into clear team actions.
• Plan and organise delivery schedules, ensuring one to one work, groups, clubs and school sessions are appropriately staffed and resourced.
• Manage delegated budgets and approve individual expenses in line with organisational procedures.
• Contribute to service planning and improvement by sharing insights from young carers, families and frontline delivery.

2. Service Delivery and Quality

• Oversee the daily flow of referrals, assessments and casework, ensuring timely allocation and consistent quality standards. Provide guidance to the team with their individual caseloads. 
• Coordinate and monitor the delivery of group sessions, clubs and school-based activities to ensure they are safe, engaging and age-appropriate.
• Ensure there is adequate staff and volunteer cover to enable the schedule of sessions and activities.
• Maintain up-to-date and accurate information for families, schools and professionals, including content for the website and promotional materials.
• Support effective volunteer participation in groups, events and activities, working with the Volunteer Manager to ensure volunteers are appropriately trained, supervised and valued.

3. People and Team Development

• Provide day-to-day supervision, guidance and coaching to staff, ensuring they are supported, motivated and clear about priorities.
• Support the Head of Services with team meetings, supervision and annual appraisals.
• Ensure all team members are trained and equipped to the required standard, identifying learning needs and coordinating relevant development opportunities.
• Foster a positive, inclusive and supportive working environment, addressing interpersonal issues promptly and constructively. 

4. Safeguarding and Inclusion

• Act as Deputy Designated Safeguarding Lead (DDSL), receiving, responding to and recording safeguarding concerns and escalating to the DSL (Head of Services) in a timely manner.
• Ensure robust safeguarding practices are embedded across all delivery settings, including schools and community venues.
• Champion equality, diversity and inclusion, ensuring activities are accessible, inclusive and representative of Buckinghamshire’s diverse communities.

5. Partnerships and Representation

• Maintain day-to-day relationships with schools, youth organisations, community groups and VCSE partners to coordinate delivery and share information.
• Represent Carers Bucks at local forums, events and school-based meetings as agreed with the Head of Services.
• Promote awareness of young carers and young adult carers and the support available through Carers Bucks, sharing information and good practice with partner organisations.
• Provide feedback from schools, young and young adult carers and community partners to inform service improvement and planning.

6. Performance, Data and Reporting

• Record and monitor service data accurately, ensuring compliance with GDPR and organisational procedures.
• Track team performance against agreed objectives and highlight areas requiring support or improvement.
• Analyse data and feedback to identify trends and contribute to quarterly and annual reports.
• Provide case studies and operational insights to evidence impact and support funding and reporting requirements.

About you

Qualifications and Experience

• Experience of supervising or leading a team.
• Background in youth work, education, social care or the voluntary sector.
• Experience of working directly with young people and/or unpaid carers.
• Experience of partnership working with schools, community organisations or health and social care professionals.
• Experience of handling safeguarding concerns and maintaining appropriate records.
• Experience of report writing, record keeping and using client databases or CRM systems.

Knowledge and Understanding

• Strong understanding of young people’s development.
• Robust knowledge of safeguarding principles for both children and adults.
• Understanding of equality, diversity and inclusion, and how to embed these in practice.
• Awareness of the issues affecting young carers and their support needs.
• Awareness of local services and support available for young people and families in Buckinghamshire.
• Understanding of how compassion, collaboration and reliability build trust and improve outcomes for carers. 

Skills and Competencies

• Excellent verbal and written communication skills, adaptable across audiences.
• Strong organisational skills with the ability to prioritise and manage a varied workload.
• Ability to support, motivate and develop a small team through encouragement and shared learning.
• Confident in analysing information and using data to support service improvement. 
• Competent IT user with experience of standard office packages and electronic record systems.

Personal Attributes

• Empathic, approachable and emotionally intelligent, with genuine respect for others.
• Inclusive and open-minded, valuing different perspectives and experiences.
• Self-motivated and proactive, with a positive and flexible approach.
• Calm under pressure, able to use initiative and make sound judgements.
• Team-oriented and collaborative, sharing information and celebrating success with others.
• Commitment to the values and ethos of Carers Bucks.
• Full UK driving licence and access to a vehicle for work across Buckinghamshire.

Why join us?
We have recently published our one-year strategy, guiding us through the next phase of our development -  ensuring our services are embedded with partners in the community and strengthening the way we work both with our adult team and with volunteers.

By becoming part of our team, you will:

• Play a key role in shaping our future: You will help shape and guide the Young Carer and Young Adult Carer Service, working with the Head of Services, and based on the needs of young people.
• Make a lasting impact: Your work will directly support unpaid Young Carers and Young Adult Carers, helping to reduce isolation, promote wellbeing and improve access to support.
• Be part of a supportive, passionate team: You will collaborate with dedicated colleagues who are committed to making a difference and supporting one another.
• Access opportunities for growth: We will support your professional development with training, learning opportunities, and the chance to shape a growing area of work.
• Enjoy flexibility and balance: We offer flexible working arrangements.

If you are seeking a role where your contributions are recognised, your work drives real impact and you can help shape something meaningful, we would love to connect with you.

Employee Benefits Include:

·       25 days annual leave + Bank Holidays (increases with length of service)

·       3x Christmas Closure Days

·       Up to 5 days paid Carers Leave

·       Regular training and development opportunities

Equal Opportunities

We want our services to be representative of the community we serve. We are proud of the diversity within Buckinghamshire and particularly welcome applications from underrepresented groups.

How to apply
Please submit a CV and covering letter via our online portal.  Successful candidates may be invited to a first interview before the closing date.
 

We are committed to being an inclusive employer. If you require any adjustments to the interview process or would like to discuss your access needs in advance, please let us know by emailing us (email address available on our online portal) - we will do our best to accommodate you.

 Are you a Health and Safety Officer looking for a wider range of experience in a complex but very rewarding environment?

About the role

As the Health and Safety Officer at St Mungo’s, you will play a crucial role in ensuring the organisation meets its legal, regulatory, and contractual obligations while fostering a culture of safety and wellbeing for all stakeholders.

In this role you will:

• As a Health and Safety Officer at St Mungo’s, you will play a pivotal role in ensuring the safety and wellbeing of all individuals involved in our operations.
• The best thing about our team is our solid commitment to maintaining high health and safety standards.
• Main responsibilities include providing advice, conducting audits and inspections, monitoring incidents, and supporting the development and implementation of health and safety policies.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

• We are seeking an attentive and proactive Health and Safety Officer with a strong focus on detail and quality.
•  The ideal candidate would possess excellent communication skills and the ability to provide timely and high-quality advice on health and safety matters.
•  They should demonstrate a commitment to continuous improvement and be able to collaborate effectively with senior team members to ensure compliance and address any areas of concern.
• Above all, we are looking for someone who shares our dedication to maintaining a safe and healthy environment for all stakeholders.
• You will ideally have minimum qualification of a NEBOSH general certificate.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 23/11/2025

Interview and assessments on: 27/11/2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Mental Health Administrator – Complex Needs and Community Services
Reference number: 314
Salary: £25,233 per annum FTE (£20,186 per annum actual for 30 hrs p/wk)
Contracted hours: 30 hours per week
Reports to: Director of Complex Needs and Community
Contract length: Permanent
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home.

We have a vacancy for a Mental Health Support Administrator to join our team.

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

Hertfordshire Mind Network’s (HMN) Complex Needs and Community Services have rapidly expanded. The services portfolio includes, The Community Support Services, The Domestic Abuse Service, Bounce Back, Complex Needs Housing Service, Flourish (for refugees and asylum seekers), Primary Care Network Service, Peer Support, Wellbeing Services and our newest services at The Sadie Centre. The services provide one to one outreach and community-based support for people across Hertfordshire as an alternative to statutory pathways. As an integral member of our diverse team, you will work closely with staff supporting services with administrative needs.

About You and the Role

The Mental Health Administrator will be a key member of the Complex Needs and Community services, providing effective administrative support to the team, ensuring accurate and effective policies, communication and procedures are in place.

Key responsibilities

• To support the Complex Needs and Community teams to process referrals and make 72-hour initial referral phone calls
• To be the first point of contact for HMN callers via telephone, email and in person – providing high quality service to every person
• To undertake responsibility for admin duties for the Complex Needs and Community teams, including the processing of mail, responding to internal/external e-mails, word processing, entering accurate statistics, sending out reminders, staff training audits, record keeping audits, diary management and letter writing.
• To work in line with standardised administrative systems across HMN
• To work with the Team Leader for Peer Mentoring for groups to manage admin inboxes, send out meeting place invites and coordinate Peer Mentoring services
• To support with monitoring and evaluating services
• To check and process invoices
• To support the team with recruitment admin and staff induction
• To provide sickness/annual leave cover for our wellbeing centre admin teams, answering the main switchboard to answer enquiries
• To support the Director of Complex Needs and Community and the wider Senior Leadership Team as required with administrative tasks
• To support the teams as appropriate with client casework

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 5th December 2025 at 5pm.
Interviews to be held on a rolling basis.
Please note we may close the advert early if sufficient applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

About The Role

We’re looking for a creative, proactive and digitally savvy Social Media and Content Assistant to join our Communications team. You’ll support the planning, creation and delivery of engaging content across our social media channels, with a particular focus on Instagram and TikTok.

You’ll be responsible for creating content that helps the organisation achieve our marketing objectives, which are:

• Inspire inclusive practices among projects and professionals working with young people in music.
• Build the credibility of Youth Music among young creatives.
• Grow awareness of Youth Music as the leading voice on young people and music.
• Demonstrate the impact of Youth Music’s work and partnerships.
• Support the organisation in achieving our ambitious fundraising goals.

You’ll be line managed by the Digital Marketing Manager and will work closely with the Digital Content Lead.

About You

This role is ideal for someone who lives and breathes social media, loves spotting trends, and has a passion for storytelling that spotlights the work of young people amnd grassroots projects.

Key Responsibilities

• Spot and recreate viral trends, adapting them into engaging content for Youth Music’s audiences.
• Confidently use TikTok and Instagram features, trending sounds, and best practices to boost reach and engagement.
• Support in planning, creating, editing and scheduling content (Reels, TikToks, Stories, carousels, graphics, blogs).
• Capture and share content from live events, including NextGen community events, festivals, and project visits (occasional evenings and weekends required)
• Oversee our social media channels on your working days, monitoring all channels (TikTok, Instagram, Threads, Facebook, YouTube and LinkedIn) and liaising with the Digital Content Lead to ensure that messages and comments are responded to promptly and appropriately.
• Contribute ideas for campaigns and activations that highlight Youth Music’s impact and opportunities.
• Craft unique copy for multiple channels and formats across campaigns, business documents and owned media.
• Support the preparation and running of content shoots, from planning to on-the-day assistance.
• Research trends, youth culture and peer organisations’ activity to inform fresh and relevant content ideas.
• Track and analyse content performance, supporting the creation of regular insights reports.
• Ensure all content is accessible, inclusive, and aligned with Youth Music’s brand guidelines.
• Assist in maintaining the Asset Management System, ensuring all assets include accurate information (such as credits and consent details) and are regularly updated.
• Support with ad hoc design work and editing of templates for key campaigns e.g. the Youth Music Awards

General

· Carrying out all such additional duties as are reasonably commensurate with the role.

· This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform.

· Commitment to equality, diversity and inclusion, with good awareness of accessibility and understanding of inclusive best practice.

Person Specification

Essential Criteria

• Minimum 12 months’ cumulative experience in a social media, digital content or communications role.
• Strong understanding of social media platforms, particularly Instagram and TikTok.
• Confident using TikTok and Instagram features, sounds and trends to create engaging content.
• Clear and accurate written communication skills with good attention to detail.
• Ability to edit short-form videos using tools such as CapCut, Canva or Adobe Premiere.
• Basic graphic design skills, ideally using Canva or similar software.
• Confidence contributing ideas and supporting campaign planning.
• Strong organisational skills and ability to work to deadlines.
• Enthusiasm for Youth Music’s mission to equalise access to music.
• Interest in the UK music scene, particularly youth and grassroots projects.
• Willingness to work occasional evenings or weekends to capture live event content.

Desirable Criteria

· Experience creating and scheduling social media content (through work, volunteering, studies, or personal projects).

· Awareness of accessibility and inclusive content principles.

· Experience capturing and editing content at live events or festivals.

· Understanding of social media analytics and performance measurement.

· Familiarity with social media scheduling or reporting tools such as Sprout Social, Buffer or Hootsuite (desirable).

· Knowledge of Adobe Creative Suite (Photoshop, Illustrator, Premiere)

Are you someone who enjoys helping others and creating positive experiences?

As a Supporter Stewardship Officer, you will play a key part in delivering an excellent experience for our valued members, donors, and supporters. You’ll be the first point of contact for our supporters, helping them feel informed, appreciated, and inspired to continue their support. This is a rewarding role where your ability to build relationships and provide high-quality support will help strengthen our fundraising efforts and community connections.

Key Responsibilities:

• Provide exceptional front-line support to new and existing supporters, ensuring they feel valued and engaged.
• Build and maintain positive relationships with supporters, encouraging continued and increased involvement.
• Work collaboratively across the Supporter Stewardship Team and other departments to provide a seamless experience.
• Direct supporter queries to the appropriate area of the organisation efficiently and accurately, ensuring an integrated approach.
• Promote additional fundraising opportunities and relevant products to increase income where appropriate.
• Ensure supporter records are accurately maintained on the CRM database.
• Respond promptly and effectively to all supporter enquiries in line with our supporter care charter.
• Follow all data protection, audit, and compliance requirements.

About You:

• Experience providing excellent supporter or customer service.
• Strong communication and interpersonal skills with a confident telephone manner.
• Able to handle challenging conversations with professionalism and empathy.
• Competent in using Microsoft Office and databases.
• A collaborative team player who enjoys working with others to achieve shared goals.
• Organised, accurate, and able to manage time effectively in a busy environment.
• Flexible and adaptable to changing priorities and responsibilities.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week, with the flexibility to attend more regularly in line with organisation needs.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you. Join us as a Supporter Stewardship Officer and help us continue to build lasting relationships with those who make our work possible.

Who are we?

St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions, which require complex symptom management, and/or end-of-life care. It is Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.

The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.

What is the role?

Would you like to make a difference for patients with life limiting illnesses and their families? An exciting opportunity has arisen for an enterprising and enthusiastic person to join our Community & Events Fundraising Team. Are you someone who has a track-record of generating income, an engaging personality with a passion for fundraising? If so, we would love to hear from you! 

The post holder will have responsibility for arranging and maximising income from fundraising events to meet budget requirements, community fundraising/third party activities, challenge events, as well as initiating and growing new supporter relationships. 

The role will also involve meeting supporters, attending cheque presentations and delivering talks to various community groups and organisations, to further promote the work of the Hospice and seek to engage and inspire new donors. 

What we expect of you?

· Experience in fundraising, events or sales

· Experience in co-ordinating events, meeting and exceeding income targets (four figures and above)

· Relish the challenge of maximising income to provide care for people in the communities we serve

· It is important that you have well developed customer services skills

· The ability to creatively recruit supporters

What you can expect from us?

We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us.  In order to attract, retain and reward our people, our benefits include:  

· A warm and supportive working environment

· Competitive Salaries

· Unsocial Hours Payments (where relevant to role)

· Generous Annual Leave Entitlement

· Induction Programme

· Employee Assistance Programme

· Counselling Services

· Occupational Health

· Contributory Pension Scheme

· Flexible Working Practices

· Ongoing Learning & development opportunities

· NHS Staff Benefits Scheme

Location: Luminous House

Contract Type: Permanent

Salary: £30,784 per annum

Specific Hours: 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins 

Team Leader – Children’s Home – South West London

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional Team and Make a difference to Children living in residential Care.

Starting Salary £30,784 per annum 

Shifts: 40 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins

Sleep-ins: £50 / Overtime and Bank holidays paid time and half

Location: London, Balham (SW12)

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

Watch our short video to gain an insight into our working life here at St Christopher’s 

About the Role

As Team Leader, you will be directly involved in managing the home and providing positive support for challenging young people aged 12-17. Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

St Christopher’s Academy

At St Christopher`s we can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

Check out here our staff stories to see how you can develop your career with us

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions. 

The successful candidate will have:

• Desirable professional qualification (CQSW, DipSW, NVQ3), or willingness to undertake Diploma Level 3 for Residential Childcare.
• One years’ experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.

In return we offer:

• Starting Salary £30,784 per annum.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification visit our website.

In order for your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

It is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

About the Role:

This is an exciting opportunity to join the Refugee and Migrant Centre, a well-established and award-winning charity dedicated to supporting refugees, asylum seekers, and vulnerable migrants. Our mission is to break down barriers to integration and empower individuals to achieve equal citizenship through holistic support services.

As a Data Analyst you will play a key role in strengthening our evidence base and improving service delivery through robust data analysis and reporting. Your insights will directly inform strategic decisions, support funding bids, and help shape services that improve lives. You will work closely with operational teams to collect, cleanse, and interpret data that enhances our understanding of beneficiary needs and outcomes. This role is a chance to use your skills to make a lasting social impact.

Main Tasks and Responsibilities:

Data Management and Analysis

· Collect, cleanse, and validate data from multiple sources, conducting regular checks to identify and resolve gaps or inconsistencies

· Maintain and improve internal databases to ensure data accuracy and consistency

· Analyse quantitative and qualitative data to identify trends, patterns, and areas for improvement

· Contribute to the design and implementation of data collection processes for new projects

· Identify inefficiencies and compare service delivery against targets to support continuous improvement

· Supplement internal data with external sources for deeper insights

· Drive innovation by exploring new tools and automating reporting systems that improve efficiency and transparency

Reporting and Insight

· Prepare regular funder and management reports, including mixed-methods analysis

· Translate data into accessible insights for non-technical audiences.

· Support the Impact and Evaluation Manager in preparing for strategic planning

· Explore and assist with building a bespoke, automated social value tool

· Produce regular reports and automated dashboards for internal and external stakeholders

· Support the development of outcome frameworks and impact measurement tools

Collaboration and Support

· Work closely with caseworkers and project leads to ensure accurate and timely data entry

· Collaborate with external partners on joint data initiatives and shared reporting

· Establish monitoring for social policy data and provide insights to support partnership work and influence policy

· Promote a culture of data driven, evidence-based practice

·      Provide training and guidance to staff on data collection and reporting requirements and build capacity across teams by supporting data literacy and embedding data into everyday decision-making

Systems and Tools

· Use Microsoft Excel and other relevant tools to manage and visualise data

· Explore, source and support the integration of new digital tools and platforms to improve data workflows

· Ensure compliance with data protection regulations and internal policies

Training

· Participate in relevant training and professional development opportunities to stay informed about sector trends and enhance personal skills

· Stay up to date with legal and policy changes relevant to the sector

· Keep accurate records of training attended and share learning with colleagues

· There is scope to further develop expertise in impact measurement, evaluation methodologies, and other monitoring skills as desired

Person Specification

Essential:

· Experience working with large datasets and producing analytical reports

· Strong proficiency in Microsoft Excel and data visualisation tools (e.g. Power BI)

· Understanding of data protection and confidentiality principles

· Excellent attention to detail, organisation, and time management

· Strong written and verbal communication skills, with the ability to explain technical information clearly to non-specialist audiences

· Proven ability to manage multiple deadlines and competing priorities within a multi-disciplinary team

· Experience in data research and using insights from a variety of external sources, such as government data, to support analysis

· Awareness of the opportunities and risks of using AI and data-driven technologies in the charity sector

· Commitment to RMC’s values of empowerment, inclusion, quality, and collaboration

Desirable:

· Experience in the charity or public sector, particularly with refugee and migrant communities

· Familiarity with case management systems and platforms

· Knowledge of impact measurement frameworks and evaluation methodologies

· Experience supporting training or capacity-building in data literacy

· Ability to work with qualitative data and contribute to mixed-methods research

· Understanding of social value and how it applies to service delivery and evaluation

· Awareness of the challenges and barriers faced by refugees and migrants in the UK

Flexibility 

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. This could include data, administrative and/or project support to other cross-organisational departments. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Location:  Hybrid working between the Whitechapel, London office and home.

Join our small and fast paced team as a supporter care officer. Reporting to the Supporter Care Manager, you will deliver excellent service to supporters, people with lung conditions, and health care professionals, providing them with information about the charity, supporting them with queries about donations, and being the first point of contact many will have with us.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Alongside providing high quality supporter care, you will support the processing of income, general data entry and liaise with external agencies and colleagues in other parts of the charity.  You’ll be an expert user of our Charity CRM, assisting colleagues and promoting its consistent use across the organisation.

You will have excellent customer service skills, excellent IT skills and some experience of charity fundraising & charity CRMs.  You will be organised, a good communicator and a team player. You will interact with colleagues at all levels across the organisation and have a great opportunity to develop your customer service and data management skillsets.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Customer Coordinator

Job reference: REQ004549

Fixed term for 12 months

£25,563.66 per year

London E15 2GW

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we’re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service.

If you’re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact.

Full time (35 hours a week)

Fixed term for 12 months

Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available.

The role

As a Customer Coordinator, you’ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred.

In this dynamic role, you will:

· Provide telephone-based support with professionalism and empathy

· Manage customer journeys, book appointments, and track progress

· Log all customer interactions accurately using our CRM system

· Support the updating of our job board

· Support the delivery of services and products across Scope

· Assist with administrative tasks including diary management and data entry

About you

You will have:

· A proven track record of delivering excellent customer service, especially over the phone

· Experience of content management systems, such as Kontent AI

· Experience using CRM (ideally Microsoft d365) and call handling systems

· Strong communication and relationship-building skills

· Good IT skills and confidence using Microsoft Office

· A flexible, organised, and proactive approach

A commitment to equality, inclusion, and continuous learning, then we would love to hear from you.

This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day.

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus Bank Holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Application closing date - 14/11/2025

Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

Please note this a remote role with regular travel across Manchester, Lancashire and Cumbria

About the Role

As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:

• Carry out family needs assessments and co-develop personalised support plans with families.
• Build strong local relationships with health, education, and community services to ensure families can access the help they need.
• Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
• Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
• Work collaboratively with the Kentown team, sharing learning and best practice across regions.
• This is a home-based role with travel across Lancashire, Cumbria, and Manchester.

About You

We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:

• Experience working directly with children, young people, or families with complex needs.
• Strong communication and relationship-building skills with families and professionals.
• The ability to assess needs, coordinate support, and signpost families to the right services.
• Confidence in collecting feedback and supporting events or activities for families.
• A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
• A full driving licence and willingness to travel are essential.

We're looking for a kind, compassionate and resilient Training and Implementation to join our Central Social Care Service located at our Head Office in Islington.

£33,000 per annum, working 35 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Oversee all induction and mandatory training, ensuring it meets organisational requirements
• Ensure induction material is up-to-date and engaging
• Ensure all training offered is innovative and engaging and uses technology where possible
• Host the first day of the induction programme 'Feel at Home'
• Deliver ad-hoc training as required
• Coordinate schedules and rotas for mandatory training and induction delivery
• Commission, market, and deliver the learning and development programme in line with organisational needs whilst ensuring value for money, professional training delivery and demonstrable outcomes
• Regularly review and improve the training offer in line with best practice

• Work with the Recruitment, Training and Talent Manager to review and, where required, develop a programme to meet the generic and specialist operational learning and development needs across the business in line with CQC, Ofsted, legislation, contract, policy and procedural requirements

• Ensure LMS is fit for purpose and used effectively so that staff and managers are clear on the training available to them and when they are going out of date with mandatory requirements

• Use the LMS system and work with the Performance team to produce management reports (including but not limited to safeguarding, attendance, non-attendance and operational induction monitoring)
• Use data and analytics to monitor training effectiveness, identify trends, and inform decision-making
• Evaluate effectiveness of training programmes to ensure that it demonstrates effective return on investment and meets initial training objectives
• Implement improvements based on feedback and outcomes
• Work with Recruitment, Training and Talent Manager to deliver training within budget, maintain the budget spreadsheet and ensure prompt payment to suppliers
• Build and maintain effective relationships with internal and external stakeholders, including managers, senior leaders, training providers and LMS provider

• Effectively manage and develop the Talent Partner with the Recruitment Team Leader
• Work collaboratively with the L&D and wider People team
• Work with Recruitment, Training and Talent Manager and Business Development on training costings and plans for new or proposed services

• Demonstrate the company values and establish a positive culture that aligns with the organisation's strategic objectives
• Ensure compliance with all relevant policies and procedures across area of responsibility and for trainings being developed
• Keep up to date on any regulatory, legal or best practice changes in training for the Supported Housing sector
• Support staff and managers through change initiatives related to training and implementation, ensuring clear communication and engagement throughout transitions
• Champion Equality, Diversity and Inclusion in all training and in the implementation of the LMS, ensuring content and delivery are inclusive and accessible
• Promote staff wellbeing through supportive training practices and by signposting to relevant resources
• Take ownership of mandatory training compliance, including monitoring, reporting, and driving achievement of key performance indicators (KPIs) for mandatory training completion within specified timeframes across the organisation
• Provide regular updates to management and take proactive steps to address areas of non-compliance

• Lead and carry out internal quality assurance activities to maintain the integrity and consistency of assessment decisions across qualification programmes

• Sample assessment decisions, provide constructive feedback to assessors, and support continuous improvement in assessment practice
• Ensure all IQA processes fully meet the requirements of awarding bodies such as ILM and/or CPCAB
• Prepare for and support external quality assurance visits, maintaining accurate and compliant IQA records
• Contribute to standardisation meetings and support assessor development through guidance and training
• Work collaboratively with programme leads to ensure qualification delivery meets internal and external quality standards
• Any other duties as required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Excellent relationship building skills with internal staff and managers and external stakeholders
• Customer outcome focused
• Effective verbal and written communication with staff at all levels
• Positive can-do approach
• Ability to learn new skills quickly
• Creative and innovative in ideas and approach
• High levels of initiative
• Flexible in approach
• Excellent prioritisation and organisational skills
• Intermediate to advanced IT skills on all Microsoft packages and IT systems
• Resilient able to manage self and maintain effective delivery
• Ability to cope with change in a fast paced and challenging environment
• Ability to analyse data and produce actionable insights
• Excellent stakeholder engagement and influencing skills
• Commitment to staying up to date with changes impacting training in the sector

What you'll bring:

Essential:

• Quickly learns and confidently navigates new IT systems, using them to streamline and improve business processes
• Experience of training staff
• Experience of carrying out training needs analysis
• Experience in coaching and developing staff
• Track record of successfully implementing systems, processes, or programmes within a multi-site organisation
• Strong negotiation skills, with experience securing cost-effective training solutions and establishing clear deliverables
• Experienced in managing external partnerships and ensuring contractual obligations are met
• Knowledgeable about best practice and innovative approaches to training delivery, with a commitment to continuous improvement
• Proficient in using e-learning authoring tools, virtual classrooms, and blended learning methodologies
• Demonstrable experience in monitoring and reporting on training KPIs, particularly for mandatory training

Desirable:

• Knowledge of ILM and/or CPCAB frameworks
• Proven experience of internal verification and moderation within a regulated qualification framework
• Understanding of awarding body quality assurance requirements and best practice

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

You will support the work of the Trust Company and Synod in all matters of compliance with Company and Charity legislation, overseeing the day-to-day operation of the Trust and Synod offices. You will also have the lead in-house responsibility for ensuring that the Board is able to discharge its financial responsibilities in an informed and timely manner. You will work with the honorary Synod Treasurer in liaising with and supporting local churches in financial matters.

You will be based in the Trust Office in Southampton, visiting other locations across the Wessex area as needed. Flexibility is also required for attending occasional evening and weekend meetings.

Key Responsibilities: Company Secretary 

1. in consultation with the Trust Executive Officer and the Chair of the Board, convene and provide administration for annual general meetings (AGMs) and Board meetings, including: 
   • producing agendas
   • making all papers available to the Board in a timely manner 
   • taking minutes
   • conveying decisions 
   • handling meeting correspondence 
2. provide legal, financial and/or strategic advice to the Board during and outside of meetings, and more generally advise the Board on corporate governance matters 
3. keep up to date with regulatory or statutory changes and policies that might affect the organisation 
4. ensure that the Company’s policies are up to date and are approved 
5. communicate with external professionals involved in corporate governance, such as auditors 
6. implement processes or systems to help ensure good management of the organisation or compliance with legislation 
7. file all necessary documents with the Charity Commission and Companies House, including the Annual Report and Accounts 
8. inform the Charity Commission and Companies House of appointments and resignations of Trustee Directors 
9. take responsibility for HR and the health and safety of employees, including payroll in liaison with external consultants 
   • maintain Role Descriptions for staff 
   • ensure that the Company’s Employment Handbook and statutory employment policies are reviewed and updated annually 
10. manage the Company’s premises and facilities, including IT in liaison with external consultants 

Key Responsibilities: Deputy Treasurer 

1. in collaboration with the Synod Treasurer: 
   • ensure the Wessex Trust is managing the assets of the Synod in an appropriate manner and in accordance with its strategy and policies 
   • report on the Synod’s financial matters and budgets to the Synod Executive and Trust
   • ensure that policies, operations and priorities are in keeping with the aims of the Wessex Synod. 
   • participate in the Synod Executive’s regular review of the Wessex Synod’s governance structure 
   • attend relevant Assembly level meetings for matters of concern to Synod Treasurers 
   • liaise with the Treasurers of the 12 other Synods, with a particular focus on commitments to Inter-Synod Resource Sharing. 
2. manage the annual process to agree and deliver the overall contribution from the Synod to the United Reformed Church’s national Ministry and Mission Fund, or its successor 
3. develop and maintain a rolling 3-year projection of the Trust’s financial capacity 
4. participate in the appointment of the Trust Secretary and the Financial Accountant and participate in monitoring and evaluating their performance 
5. undertake line management responsibility for the Financial Accountant 
6. serve on the Investment Committee and assist in maintaining the Trust’s Investment and Reserves policies 
7. monitor changes in statutory financial requirements and ensure that relevant ones are implemented 
8. support the Trust Convener in the production of the Trustees’ Annual Report 
9. take overall responsibility in the staff team for work to prepare for and support the annual statutory audit 
10. lead the Trust’s response to the Audit Findings Report each year and prioritise responses.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Content & Copywriting Officer will involve developing engaging content for our social media channels, website blogs, and news section, as well as collaborating with the Search Engine Optimisation Officer to optimise copy for improved visibility and reach. You will play an important part in telling Muslim Aid’s story, inspiring our supporters, and helping to drive donations through impactful and well-crafted messaging.

About the Role:

1. Develop compelling, engaging, and audience-focused content for social media platforms, blogs, news updates, and campaigns.
2. Collaborate with the SEO Officer on the production of keyword-optimised copy for landing pages, appeals and campaign content.
3. Develop storytelling pieces that highlight Muslim Aid’s projects, beneficiaries, and impact.
4. Review written content for accuracy, consistency and alignment with Muslim Aid’s tone of voice and brand guidelines.
5. Collaborate with the programmes, fundraising and communications teams to deliver content that supports appeals and organisational goals.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role

To be successful in this role, you will need:

1. Proven experience in content writing, copywriting, or digital communications.
2. Excellent writing, editing, and proofreading skills with attention to detail.
3. Experience writing for social media, websites, and blogs.
4. Excellent communication and interpersonal skills with the ability to liaise with a variety of stakeholders and employees at all levels.
5. Strong research skills and ability to generate creative, compelling content ideas.

Why you should apply:

Join Muslim Aid as a Content & Copywriting Officer and use your creativity to tell stories that inspire change. You’ll craft impactful, optimised content that connects supporters to our mission and drives donations. If you’re passionate about storytelling and making a difference, apply now to help shape Muslim Aid’s voice and impact.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV and a portfolio of your work. 

Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible.