We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its sixth year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

Hours: 20-25 hours p/w (flexible)

Salary: £11.00 per hour plus performance-related bonus and excellent benefits package

Contract Type: Permanent

Location: Negotiable depending on location - either office based or home based with periodic travel to Head Office in Oxfordshire

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past six years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families. 

Location : London
Status : Permanent contract
Salary : £33,819 - £37,766 per annum

The College is looking for a talented and energetic person to help transform its mental health information materials for patients, carers and the public.  The existing mental health information materials are highly respected and well used in the UK and around the world. We are looking for someone who can support the College to build on this success, updating our systems for producing high quality materials and maximising the impact that they have in support of people with mental illness and promoting understanding.

Candidates should have strong experience of producing publications including managing editorial boards. A good attention to detail is essential and the skill to liaise with range of people involved in developing the resources and see links between different issues.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

How to apply

For more information and instructions on how to apply, please visit the College's website.

We welcome applications from all sectors of the community.

Closing date: Monday 8 February 2021 at 10am

Interview dates: 22 February 2021 (via Microsoft Teams)

The College is an Equal Opportunities Employer. Charity registration no. 228636

No agencies or publications please.

6 month contract - Home based intially - although the post-holder will be expected to move to an office location in due course.

1. CONTEXT AND PURPOSE OF JOB:

1. Hourglass is the only charity in the UK dedicated to calling time on the harm, abuse and exploitation of older people. We support older people experiencing, or at risk of, harm, abuse or exploitation, and work towards a fairer society for all older people.
2. We are seeking an Online Information Officer to provide information, advice and support via Hourglass’ new online information services specifically the Instant Messenger and Text Message services. Alongside a team of staff and volunteers working across the UK on our well-established Helpline, you will provide support to older people and others from across the UK. Providing information via Instant Messenger, Text Message and email you’ll play a vital frontline role in providing immediate advice and support, as well as referring on to other sources of support and expertise.

2. MAJOR DUTIES AND RESPONSIBILITIES:

2.1 INSTANT MESSENGER (IM), TEXT MESSAGE AND EMAIL

2.1.1 To provide information, advice and support to older people relating to support options for older people experiencing (or at risk of abuse), and safer ageing. To provide accurate and appropriate information and support via IM, text message and email and assist enquirers to explore their options.

2.1.2 To provide practical and initial emotional support to service users, assessing the nature of each enquiry and responding in an empathetic and supportive manner. To ensure service users receive advice and support which is appropriate to their needs in a non-judgmental manner and which clearly identifies realistic and achievable options.

2.1.3 To explain safeguarding approaches to service users and make safeguarding referrals and liaise on behalf of service users who request or require such support, pursuing conclusions that are satisfactory to the service user.

2.1.4 To notify the Information Manager or a member of management of any circumstances in which there may be an immediate risk to an enquirer and to act as authorised.

2.1.5 To identify service users who may be willing to speak to the media, bringing these to the attention of the Information Manager or other member of the management team.

2.1.6 To undertake follow up contact with service users on a pre-determined basis to provide further support and/or ascertain outcomes; seeking contact details when possible.

2.1.7 To identify own needs for support, including emotional support, and use support services as needed. To attend and participate in training events as required.

2.2 INFORMATION

2.2.1   To assist in maintaining information resources, including briefing packs to be issued to service users.  To inform the Information Manager of new information requirements.

2.2.2 To undertake research through telephone and internet to identify statutory, voluntary or other agencies or individuals who could receive information to publicise the online information services / helpline and other charity services, notifying the Information Manager of such gaps or opportunities, and supplying information.

2.2.4 To distribute follow-up information materials to online information service users via post, email or other electronic methods.

2.3 RECORD KEEPING AND INFORMATION SHARING

2.3.1 To maintain enquiry records using our Customer Relationship Management (CRM) database and other internal records.

2.3.2 To share relevant information relating to enquiries with Helpline and Community Response colleagues in line with organisational practice relating to data protection and confidentiality

2.4 GENERAL

2.4.1 In the absence of the Information Manager, to ensure volunteers are supported in line with organisational policy, providing advice and support, and regular de-briefing.

2.4.2 To organise additional tasks for volunteers where appropriate.

2.4.3 To undertake administrative support as required.

2.4.4 To attend regular team meetings.

2.4.5 To travel as required.

PERSON SPECIFICATION:

ESSENTIAL CRITERIA:

1. At least one year’s experience, either formal or informal, in either Online Information Services / Helpline work or another environment providing advice and support to clients; with demonstrable skills in responding to enquiries using digital systems.

2. An ability to analyse objectively, and provide advice and guidance in a non-judgmental manner.

3. An ability to work as part of a team, be flexible and adaptable according to changing needs, and work to deadlines;

4. An ability to liaise and communicate effectively (both in writing and orally) and work collaboratively with colleagues and outside agencies;

5. An ability to constructively challenge and advocate on behalf of enquirers, identifying issues key to the individual circumstances, and pursuing matters to a satisfactory conclusion.

6. Able to manage own workload, cope with challenging or emotional enquirers, and be non-judgmental and empathetic

7. An ability to demonstrate a positive attitude to older people and a demonstrable interest in challenging the abuse of older people.  An ability to deal appropriately with sensitive issues;

8. Numeracy and literacy skills of an excellent standard to respond to online enquiries, provide reports and observations, and maintain administrative records as required;

DESIRABLE CRITERIA:

1. Understanding/experience of issues relating to older people, adult safeguarding, abuse, and/or health and social care.

1. Direct experience of working with older people.

We have an opportunity for a Senior Policy and Information Officer to join the team based in Birmingham (currently working remotely). You will join us on a full time, permanent basis and in return, you will receive a competitive starting salary range of £26,000 - £30,000 per annum depending on experience.

National Governance Association is the only national membership organisation for school governors and trustees in England, and we work to improve the effectiveness of governing boards in both maintained schools and academies. As such it is the first port of call for many of the policy makers in the education sector who wish to understand the governor view. We pride ourselves on our expertise and the quality of our products and services. Alongside our memberships, NGA offers training, e-learning and consultancy.

Benefits of joining us:

- 25 days annual leave + bank holidays
- Holiday entitlement increases after 3 years’ service
- 7% employer contribution pension

As our Senior Policy and Information Officer, you will provide high level support for the effective delivery of NGA’s policy and information service. You will help to drive forward the organisations aim of improving school and trust governance by assisting in the development of NGA policy positions and publications to influence the external education policy environment and managing the weekly newsletter for members.

Key responsibilities of our Senior Policy and Information Officer will include:

- Line managing the Policy and Information Officer
- Keeping yourself and the wider team up to date with education policy and research
- Monitoring and determining content for the weekly e-newsletter, enhancing user journey by developing an improved newsletter system and experience
- Supporting the Policy and Information officer in the allocation of content to authors in the NGA staff team and contributing weekly articles directly
- Editing the newsletter, ensuring all content is high quality and relevant to the audience
- Using your specific knowledge and expertise to contribute to the production and improvement of NGA communications
- Directly contributing to Governing Matters magazine, writing articles, and deputising in the coordination process
- Being responsible for leading on allocated policy areas and/or managing projects
- Working with the Knowledge Centre Manager to identify and develop new guidance content
- Producing new guidance as required and review and update existing NGA guidance as required
- Representing NGA at internal and external events and meetings
- As required, contributing to the organisation and planning of NGA events

What we’re looking for in our ideal Senior Policy and Information Officer:

Essential:

- Experience of working effectively in a policy or education environment
- Experience of influencing policy making through use of campaigns
- A sound understanding of the education sector In England
- Experience of writing in a variety of channels: such as policy reports; newsletter; magazine; blogs
- Experience of delivering projects
- Educated to degree level or relevant industry experience
- Excellent verbal and written communication skills with the ability to tailor communication clearly and appropriately to the audience
- Strong analytical and report writing skills, with an ability to translate complex policy issues into a succinct and easy-to-read format
- Excellent interpersonal skills, including relationship building
- Positive attitude and ‘can do’ approach, working calmly under pressure
- A commitment to NGA’s charitable objectives, ethos, and values
- Willingness to travel in the UK
- Willingness to continue to volunteer as a school governor or trustee

Desirable:

- In-depth understanding of the state school sector In England, including some knowledge of curriculum and qualifications
- Experience of line managing a member of staff

Closing Date: 9.00 am on Tuesday 5th January 2021
Interview Date: Friday 8th January 2021

Please note, previous applicants need not apply!

If you feel that you are the right candidate for the role as our Senior Policy and Information Officer or would like to find out more information about the role, then please click ‘apply’ now.  We’d love to hear from you.

Senior Information Governance Officer (x2)
1 x Permanent
1 x Fixed Term (6 Months)
£28,000 - £30,000

Looking for an opportunity to drive information governance improvements, and make a real difference? Your contribution will help Macmillan achieve its goal of reaching and improving the lives of everyone affected by cancer.

What’s the role?
You will support the Head of Information Governance in developing and coordinating effective information governance across Macmillan Cancer Support to ensure compliance with the General Data Protection Regulation , the Data Protection Act 2018, the Privacy and Electronic Communications Regulations across Macmillan Cancer Support. 

You will provide a first point of contact for queries around how personal information should be handled, providing advice and guidance to stakeholders across the organisation. You’ll support the response to incidents, identify and assess information governance risks, and ensure that follow up actions are taken. 

You will conduct data protection impact assessments for new projects and support the development of key resources and activities such as policies and procedures, training and guidance documents. The role will require you to manage registers, logs and actions, process data subject access requests and undertake legitimate interest assessments. You will also provide advice and guidance on records management and information asset management.

What are we looking for?
This role would suit someone with experience or knowledge of information governance or data protection legislation looking for an opportunity to have a real impact, improve governance and associated processes and drive creative and effective solutions.

You must have experience in an a relevant or similar role, knowledge of best practice in the handling of personal data, and experience in providing advice and guidance in this area. You must have knowledge of the General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications Regulation. You will have sound organisational, analytical and communication skills and are able to work with a wide range of stakeholders.

We commit to actively developing you in your career. You will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.

------------------------------------

Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Macmillan HR Team if you require support.

ASAP Start - Customer Information & Data Officer - Until March 2021 initially - Health Regulator

Your new company

This organisation is a national health regulator for a medical profession ensuring standards are maintained.
This role will be carried out remotely.

Your new role

Working as part of a team to deliver on a large Freedom of Information (FOI) request, you will analyse information and respond accordingly in line with the policies and procedures under the Freedom of Information Act and Data Protection Act. You will log information and redact personal information from documents to ensure they comply with procedures.

What you'll need to succeed

You will have experience in handling subject access requests. You must have excellent written and verbal communication skills. You will have experience, knowledge or training in Freedom of Information requests previously. You will be an enthusiastic, resilient and hard working candidate.

What you'll get in return

An excellent opportunity to develop your FOI and Data Protection knowledge for future career opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Us

15billionebp is a charity dedicated to promoting social mobility and raising aspirations among young people.  We have over 26 years of experience in delivering high quality services and career related programmes to local authorities, schools, training providers, employers and young people.

The Opportunity

An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join our Management Information (MI) team in the role of MI Data Officer.  Our MI team is  a team of four with a strong reputation in all areas of data management.

15billionebp provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information.  We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.

Responsibilities of the MI Data Officer include:

• Ensuring monthly management information and other information reporting requirements are fulfilled

• Completion of regular maintenance tasks to support the accuracy of data submissions

• Creation of reports that are meaningful and easily understood by stakeholders

• Interrogation of the CCIS database to conduct analysis and create reports

• Provision of a management information helpline service to all stakeholders and service users.

If you have the skills and desire to join our team please see our job description and person specification for further details about the role.

How to Apply

If you wish to apply for this role please complete our application form.

CV submissions will not be considered and we ask that all applicants please submit a completed form.

Due to current lockdown restrictions, interviews will take place using Zoom and will include a skills based test.

We will review applications as we receive them and aim to appoint as soon as we meet the right person.  This position is available immediately and we would advise early submission of your completed application form if you wish to apply.

Unfortunately due to the number of applications we receive we will not be able to contact unsuccessful applicants.

The Age UK Quality and Transformation Team are currently recruiting for a casual (as and when) Quality Programme Assessor to conduct assessments of Information & Advice services as part of the Age UK I&A Quality Programme.

We are looking for a flexible, quality focused individual with sound knowledge of information and advice services for this opportunity. To be considered you must have extensive experience in at least 2 of the following areas of law: welfare benefits, community care or housing.

Salary is £22 per hour, aside from £10 per hour for travel over 2 hours.

About you

* Have knowledge and understanding of good practice in managing and delivering information and advice services.
* You must have extensive and relevant experience in an advice service in at least 2 of the following areas of law: welfare benefits, community care, housing
* Effective communication skills, both interpersonal skills and the ability to write effective reports
* Excellent organisational skills, including the ability to manage your workload and prioritise
* Experienced in maintaining case recording systems and procedures

Currently all work is done remotely using MS Teams. The successful candidate must have the ability to travel to a range of locations in future for assessments and for meetings at the London Office in Tavis House, this may involve overnight stays.

What we offer in return

* Up to 26 days annual leave plus Bank Holidays (pro-rata)
* A fantastic pension (with up to 6% employer contributions)
* Health cash plan
* Annual Season Ticket loan (spread the cost of your commute)
* Cycle to work scheme
* Many more excellent benefits

Additional Information

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Mummy’s Star was born in June 2013 and is the ONLY charity in the UK and Ireland ‘Supporting pregnancy through cancer and beyond’.

We are now at the exciting stage where we are looking to recruit an Information and Support Worker (ISW) to support our growing team. This is a home-based job so you will require lots of initiative to work on your own, be highly organised, committed and have good time management skills.

You are the first point of contact (along with the existing ISW’s) for women/families contacting us for support. You will need to demonstrate empathy, sensitivity, discretion and an understanding of how we can provide support. You will respond to enquiries via various contact channels; assessing the nature of each enquiry quickly, skilfully and if necessary, passing the enquiry to a Trustee most able to handle it.

You will be responsible for adding new women to our private forum for women who have been affected by cancer during or shortly after pregnancy. The topics discussed on here are highly sensitive and your will help ensure that the forum is a safe place for women to share their innermost feelings, reporting any concerns to the CEO.

As an Information & Support Worker, you will be directly supporting the families who seek help from the charity by email, phone and face to face, identifying what will provide relief and reassurance as well as practical assistance. In addition, you will help build links with hospitals and cancer treatment centers to ensure a speedy referral process is in place.

A Criminal Record Disclosure will be required. 

Applicants must have use of own car (expenses paid).

Please note we cannot accept applications by way of CV. 

To apply for this position, we ask for you to evidence, on no more than two sides of A4, how you meet the requirements detailed in the Person Specification. In addition, please supply details of employment history including 2 up to date references. CVs will be accepted but only as proof of employment history rather than evidencing meeting the person specification.

Please return completed information through charity jobs or:

Post: Mummy’s Star, PO Box 428, Hadfield, Glossop, SK14 9EA

We at the Motor Neurone Disease (MND) Association have an exciting opportunity for a Supporter Information Officer to join and support our Major Donor and Corporate Fundraising Team at our national office in Moulton Park, Northampton.

Salary: c.£23,000 per annum plus benefits

Location: Northampton

Hours: Full time 37 hours per week

Contract Type: Permanent

About the role

You will help our high value fundraising teams to communicate with their supporters by producing fundraising and stewardship materials relating to our research programmes.

Working with the Head of Development and the Head of Research you will be responsible for collating and interpreting complex scientific information from our world-class research programmes for use in raising funds for and sharing progress and achievements for these programmes.

What are we looking for?

You will have an interest and ability to read, understand and interpret biomedical research, with the aptitude to help secure funding to drive our research programme and maintain long term relationships with our supporters.

Your key skills:

• Degree or relevant experience in science or bio-medical subject
• The ability to translate complex scientific information into compelling simple language for a diverse range of non-scientific audiences
• An excellent all-round communicator
• Build and maintain excellent relationships
• Able to work across teams, independently
• Project management
• Attention to detail
• Excellent digital skills and proficient in Microsoft Office

This role is currently based remotely due to the covid pandemic. In normal circumstances this role will based from our national office in Northampton where we operate an agile working environment with the flexibility to work from the office and home.

How to apply?

We would love to hear from you and encourage early applications.

If this sounds like the perfect opportunity for you, apply online now by submitting a supporting statement and CV.

About Us

We has been through some exciting changes - embracing agile working, introducing new technology and a recent move to a new, flexible office space.

These changes, together with a high level of trust and performance driven culture, will give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND.

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.

Important Notices

Please submit your application as soon as possible; due to the high volumes of applications we receive, and we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi stage; this may include video call screening, psychometric assessments and competency based interview/s.

At the MND Association we are committed to equalities and value diversity. We are working hard to remove perceived and actual barriers to participation by people with and affected by MND, current and future staff and volunteers and stakeholders.

The Victoria Hall CIO charity is looking for a committed and self starting person to grow use of a brand new community building.  Your aim will be to enable the facilities to be vibrant and well used so that they serve community groups, businesses and organisations in the area.

The charity is keen to bring on board someone with the vision and personality to create a vital new welcoming and dynamic centre. Harrow is a changing and developing place and these facilities are located at the heart of this.

The role involves the practicalities of running a safe venue and the marketing skills to grow regular users and engage with those who want events and activities well run and accessible to a wide range of people.

You will be delivering the day to day running of the facilities, compliance with procedures, ensuring the safety of users and operating a booking system as well as marketing to a high standard and overseeing caretaking.

The Trustees are looking for a person with skills and experience of:

• Running, practically, a community centre or similar facilities.
• Working with stakeholders across all sectors and building positive relationships for mutual benefit (including fundraising) to communities.
• Growing income in voluntary settings.
• IT skills to keep up to date records including in managing money.
• Being a self starter with attention to detail and used to working under your own initiative.
• Marketing and social media skills to engage the target market.
• Developing a team of volunteers.

In return the right person will receive

Opportunities to take the initiative and launch and grow a wonderful new facility and make this a special place.

Salary range; £27,000 - £30,000 depending on experience

Pension contribution

Holiday allocation: 22 days plus bank holidays

The working hours

Working hours: 37 hours per week, to be worked in a flexible pattern to include some evening and 
weekend working

This is a full time contract for 3 years.

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people.

Technology Information and Products Manager

London, Birmingham, Glasgow or Belfast office or home-based (UK)

£33,134 - £39,218 (Birmingham, Glasgow or Belfast office or home-based)   

£36,517 - £43,279 (London office)

35 hours per week

Fixed term contract – until end of June 2021

Are you passionate about assistive technology and the role it plays in supporting deaf children and young people?

We are looking for a Technology Information and Products Manager who can oversee the development of our technology services and play a lead role in raising awareness of products and technologies that can transform the lives of deaf children and young people.

The Enablement department have an exciting, fixed term opportunity for an enthusiastic and creative candidate who takes pride in sharing technology knowledge through high quality information products.

You’ll need a proven ability to maintain internal and external partnerships to stay fully informed of the needs and requirements of deaf children and young people – but also of new research and developments that could support those needs.

You’ll need to be highly organised and have the experience of co-ordinating a team to maintain consistently high levels of customer service.

This role is UK wide in its remit. Reasonable UK wide travel would be expected as part of this role as and when required.

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices. 

The closing date for applications is on Thursday 28 January 2021 at 23.59.

We expect interviews to be held via video call on Friday 12 February 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices in London and Scotland, in collaboration with our external IT support team. The role is varied and the successful applicant has the potential to make impactful enhancements to the IT capabilities of our charity, alongside improvements to the day-to-day working of staff.

This post is a 12 month fixed term contract and will be reviewed towards the end of the contract with potential to become permanent.

For more information and to apply please see our website

NO RECRUITERS

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team. 

We are looking for a Knowledge & Information Manager to support people with dyslexia by developing the British Dyslexia Association information programme and embedding best practice in information development.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team at a time when we are expanding our information and advice services, and play a pivotal role in supporting our greater focus on our charitable purpose, at the heart of which is evidence-based information on dyslexia and dyscalculia.

The Knowledge & Information Manager will be responsible for all information that we produce, across digital, print and person to person platforms. Alongside thousands of daily visitors to our website, our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with colleagues to ensure all our information is current and accurate.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and we are seen as the organisation to go to for expertise on dyslexia.

About you

We are seeking a candidate with expertise in information development, ideally gained in an advice, education or health information role. You will be experienced in producing information for the public from the research stage, through to writing, external review and publication, and experienced in researching information using databases and the internet. You will be confident in liaising with academics and researchers, and you will understand how to explain complex issues for public understanding.

Substantial knowledge of dyslexia and/or neurodiversity gained in an academic or professional setting would be ideal but what matters is that you care about accurate information and its positive impact empowering people.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.