Nansa is a well-established leader in the care of people with disabilities across Norfolk and Norwich. The charity provides services for infants through to adulthood – from the School for Parents of pre-school children through to the pioneering Train and Trade programme helping disabled adults into employment.  And everything in between.

The Trustees of Nansa are looking for a CEO to provide the dynamic leadership to further develop its services.  The successful candidate will bring strategic thinking to enhance and develop the charity’s work, develop new funding relationships and promote the profile of Nansa.  In particular, they will demonstrate:

• experience of working in the charity sector
• managing, leading and motivating teams to deliver outstanding services
• developing costed initiatives – both to add to our service offering and to bring in funds
• the ability to network and promote the charity with users and the community

For more information about Nansa please visit our website.  You can also find us on Twitter and Facebook.

Open Doors is a dynamic and growing international Christian charity that serves the needs of the persecuted church – needs that are growing every day. Research for the Open Doors World Watch List 2018 shows that persecution against Christians is increasing, with believers in many countries experiencing violence, hostility and abuse for their faith.

We have a fantastic opportunity for a committed Christian* to join our dynamic IT team. As Senior IT Technician you’ll be working closely with our Head of IT to deliver solutions that improve IT system resilience, user productivity and security of our IT systems. This role will also include 2nd line IT support and managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

The successful candidate will have the following:

• experience working within 2nd line support, possibly 3rd
• familiarity with ITIL and service levels
• a heart for delivering excellent service, solving underlying problems, and improving systems reliability and availability
• experience of working with Office 365, Windows Server management, Active Directory, VoIP, Skype for Business, and IT Administrative tools, e.g. DPM / WSUS / SCCM and Azure.

Open Doors will commit to developing your career so that your potential is fully realised. We are a growing organisation and you’ll find the team here both friendly and professional with a dedication to doing things well. You’ll be challenged and be part of something amazing that makes a difference to persecuted Christians.

Closing date: 30 October 2019

Interviews: 15 November 2019

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an active, practising Christian who assents to our statement of faith.

We are now seeking additional Information Officers for our helpline with the right attitude and approach to respond to callers, and provide support for volunteers who also operate the helpline.

If you have experience, either formal or informal, in supporting people who have experienced distressful situations and an understanding of helpline work, including its scope and limitations, then this role may be for you.

Our Chaity is the only charity in the UK that deals sepcically with Elder Abuse and we help to protect older people from harm and abuse.

Elder abuse is the hidden scandal of 21st century Britain. Will you help us bring it out of the shadows?

Callers to our helpline  need understanding, empathy and good quality advice on how to stop abuse. We are often their first port of call, and their last line of defence. Could you help us to protect them ?

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting the value of research involvement to the public, and actively helps people to get involved.

We are looking for 2 confident, friendly and proactive people to join us as an Information Officer. In this role you will be facilitating the day-to-day operation of the Dementia Research Infoline, providing the public with information about dementia, current dementia research and opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining and expanding the charity’s health information resources.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

Please note that the Dementia Research Infoline does not provide counselling or medical advice.

Main tasks of role:

• Act as the first point of contact for the Dementia Research Infoline, providing information about dementia and research and signposting to other organisations.
• Respond to health and research enquiries by phone, letter and email.
• Discuss with the public the different ways people can get involved in research and the types of studies looking for volunteers.
• Assist members of the public with registration for Join Dementia Research. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
• Write, update and promote health information materials in accordance with the principles of the Information Standard and in a variety of formats.
• Manage the confidential handling of personal data.

What we are looking for;

• Degree in a science subject or equivalent
• Good knowledge of the clinical research process and how the public can play a part in that process.
• Knowledge of good practice around information governance.
• Confidence working with computers; knowledge of Word, Excel, and Outlook and general IT skills.
• Effective verbal and written communication skills with a sensitive and patient phone manner.
• Ability to translate scientific research to make it accessible to the public, both over the phone and in written responses.
• Ability to identify appropriate sources and evaluate evidence to provide up-to-date, accurate, evidence-based information.
• Ability to pull together information quickly from a variety of sources.
• Ability to work on ongoing projects while prioritising responses to Infoline calls and emails.
• Excellent organisational skills with a keen eye for detail and the ability to prioritise tasks within a busy working environment.
• Experience of discussing health or research matters with the public.
• Experience of writing complex health information in a simple and accessible way.
• Appreciation of the emotional impact of dementia on individuals and an awareness of services and organisations relevant to people with dementia.
• Resilience for handling occasional challenging calls.
• A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
• Proactive and keen to explore innovative ways to promote the work of ARUK.

Location: Granta Park, near Cambridge.

Salary: Circa £26,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 27th October 2019, with interviews to be held on the either the 15th October 2019, or the 5th and 6th November 2019. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an interview on any other date this will be based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a particular day.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role and the benefits of working for us please visit the Alzheimer’s Research UK website.

Richmond Advice and Information on Disability (Richmond AID) are looking for an enthusiastic, hardworking and highly motivated person to join our team.

 Advice and Information Officer

Pro rata of £22,065 to £27,800 incl OLW depending on experience.

Contract: Part time, 28 hours per week

Closing date: 10am on 23rd October 2019

The role will involve working within our experienced advice and information team. The Advice Service provides people with long term health conditions, disabled people and carers with one-to-one confidential advice and support on a range of areas including health and social care, housing, benefits, debt, grants, transport and mobility, aids and adaptations, education and work related issues and more. You will also support people to access services, activities and opportunities in their community.

You will need to have experience of advice work, be a team player and have the ability to work from your own initiative. Training can be provided and our priority will be to get the right skills and approach. You can receive some on the job training and one to one support from our team and we can provide comprehensive training courses for you to develop your skills.

Our clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements, particularly those for disabled people and carers. You will have a background in advice giving. The work can be stressful at times with pressure and deadlines, but it can also be very rewarding.

To apply for this post please send your CV and a cover letter by clicking on the Apply Now button.

Richmond AID offer 25 days annual leave plus eight bank holidays (pro rata for part-time). Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Richmond AID is an equal opportunities employer and particularly welcomes applications from disabled candidates. Richmond AID has been awarded the Two Ticks symbol meaning any disabled candidates that meet the minimum criteria will be invited for interview.

Regd charity No. 1074788. Company limited by guarantee, Regd in England No. 3612476.

Age UK Bromley & Greenwich is the leading voluntary sector provider of services for older people, working across both boroughs with a reputation for quality and innovation.

About the Role

We are looking for an experienced professional to work alongside colleagues providing specialist information and advice to older people. The post holder will provide support to older people, their carers, relatives and friends in person, over the phone and in writing.  The post holder will have experience of providing person centric support and have an in-depth knowledge of the issues likely to affect older people such as Lasting Power of Attorney, succession, care provision and housing whilst always ensuring the welfare and wishes of the older person are heard and taken into account.

About You

• Do you have excellent interpersonal skills?
• Do you have an ability to empathise with the unique issues that older people can face?
• Are you adept in IT?
• Are you well organised and flexible?
• Do you want to be part of this vital and rewarding service?

If so, we would welcome your application.

For further information about the role, the benefits of working for Age UK Bromley & Greenwich and to apply please visit our website.

Closing date: Midnight on Monday 18 November 2019

Interview date: Thursday 28 November 2019

Job title: Advice and Information Officer
Region: Leeds office with flexibility to travel across West Yorkshire
Directorate: Operations
Contract: 6 Months Fixed Term Contract, Full Time 35 hours per week
Salary: £20,163.00 per annum pro rata

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role
As an Advice and Information Officer you will be based primarily in the Area office but will spend some of your time getting out and about into the community, running outreach sessions designed to provide advice and information about all aspects of the Legion's work for those living in Leeds and West Yorkshire.
Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.
It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There maybe a requirement for travel across the West Yorkshire area; therefore, a full driving licence and use of a car is desirable for this role.

Please note this role is based at our Leeds Area Office which is located at 73-75 Albion Street, Leeds, LS1 5AA

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Friday 1st November 2019

Prospectus is delighted to be working with a leading health organisation to recruit a Helpline Support and Information Manager to join their Services and Support Team. Our client drives research for, and campaigns on behalf of, the thousands of people across the UK who live with this well-known health condition.

As their Helpline Support and Information Manager, you will effectively and efficiently manage the day-to-day operational delivery of high quality, impactful helpline services using best practice to meet the needs of people affected. Leading a team of delivery staff, you will manage the provision of emotional support and information that empowers the charity's service users to live to their full potential, take an active role in their treatment and secure the care and support they need. As a key member of the Helpline Services Management Team, you will contribute to the leadership, planning and policy formulation of the department, as well as work collaboratively with Helpline Specialist and Project Managers to prepare staff and embed new services within the helpline.

To be considered, you will have substantial experience of successfully managing the delivery and continuous development of a public facing, multi-channel information and support service, ideally through a helpline or equivalent. You will be a strong leader with significant experience of developing and embedding a new service from implementation through to monitoring and evaluation. This is a crucial role for the charity, and as such a good knowledge of healthcare and social care systems is essential, as is the ability to focus on impact and deliver outstanding results in a team environment.

To find out more, please submit a CV (Word format) via our website; cover letters are not required at this stage. Further information will be provided to candidates shortlisted by Prospectus.

Information and Support Services Manager

The Migraine Trust has been providing high-quality, evidence-based information and support to people affected by migraine for nearly 55 years.  Over two million people come to us for help every year.

We are now looking for a new Information and Support Services Manager to help us reach even more people, involve more people, and improve more people’s lives.

The successful candidate will be an outstanding team leader, with limitless empathy, creativity and understanding about how to communicate effectively through different media (including digital media) to reach and help people affected by migraine of all ages and backgrounds.

The Migraine Trust has two helpline services so you’ll have lots of experience in delivering a high-quality service to people in need.

We’re also looking for someone to lead our outreach programme, running regional events and workplace workshops to raise much-needed awareness and understanding about migraine.

The Information and Support Services Team also takes the lead in putting people affected by migraine at the heart of our charity’s work, so experience in effective user involvement would be a major plus.

Finally, you will have bags of strategic vision and ambition and be itching to grow our support services to meet what people affected by migraine say they most want and need from our charity in the future.  So you’ll need to be able to work in close partnership with our Fundraising and Communications Teams.

You won’t necessarily be a migraine expert already, but you’ll most likely have a background in providing high-quality information or support services to patients or the public.  Naturally, we’ll expect you to get up to speed on all things migraine quickly, in part by building positive two-way relationships with key migraine health professionals in primary and secondary care.

If that’s you, in return we offer a competitive salary and generous employer pension; an informal, family-friendly and inclusive culture in a newly refurbished central-London office; an absolute commitment to your personal development; and the opportunity to work with some of the most passionate and ‘can do’ people in the charity world.

We want to help you to do amazing things, we want you to be as ambitious for yourself as you are for our charity, and we want you to have fun and challenge yourself at work.

If you’re interested, please send your CV and a cover letter (two sides of A4 max) outlining why you want this job and why you think you would be right for it to our Chief Executive Gus Baldwin using the button below. The deadline for all applications is Sunday 3 November 2019.  Interviews will be on Tuesday 19 November 2019 at The Migraine Trust.

Are you fanatical about data and how it can help an organisation grow by making smart decisions? Are you good at presenting complex information in a way that tells a clear story and gets people to take action? If so, then we have the perfect role for you!

Position: Stroke Information Officer

Location: London

Hours: 35 hours per week

Salary: circa £30,799 per annum (including £3,299 inner London Weighting)

Contract: 12 month fixed term contract with possibility to extend

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 29 October 2019

Interview Date: 8 November 2019

The Role

Reporting to the Head of Evaluation and Impact, the Stroke Information Officer will grow our ability to sense and respond to the changing stroke landscape.

Key responsibilities will include:

• Maintaining up to date knowledge of external data and statistics relevant to stroke, including for example the Sentinel Stroke National Audit Programme and the Scottish Stroke Care Audit.
• Being the key internal source of expertise regarding statistics relevant to stroke working with teams including policy and influencing, media and PR, stroke support, and corporate partnerships.
• Interpreting, analysing, and presenting external data and statistics so that it can be used with confidence by staff across the organisation.
• Creating a portfolio of regularly updated facts, statistics and evidence relevant to the needs of the organisation.

About You

The Stroke Information Officer will have experience of:

• Identifying and analysing publicly available data sets to highlight useful trends and statistics.
• Supporting teams to achieve better use of external data and statistics.
• Communicating facts, statistics and evidence in a way that is understandable and meaningful to a wide range of audiences including those who are not data literate.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. 

You may also have experience in areas such as Data Analyst, Information Officer, Data Officer, Senior Data Analyst, Information and Data Analyst, Business Data Analyst, Junior Data Analyst. 

Prospectus is partnering with Scleroderma & Raynaud's UK (SRUK), the only charity dedicated to improving the lives of people affected by Scleroderma and Raynaud's, both autoimmune, connective tissue conditions. They exist to improve awareness and understanding of these conditions, to support those affected, and ultimately to find a cure.At an exciting time of growth, they are currently seeking to recruit an Information and Support Manager to lead the delivery of their support services on offer to their community of people.

As their Information and Support Manager, you will be responsible for managing and delivering their information offering across various communication channels. This includes ensuring that the information provided to service users is evidence based and up to date, as well as in line with Information Quality Standards. In addition, you will also be responsible for managing the development of their support network by overseeing the charity's volunteer helpline, developing their support group networks and leading on the delivery of their information days.

To be successful, you will have a proven track record of project delivery success, working across various stakeholders in the health or social care sector. This is a crucial role for the charity, and as such you will have previous experience of support network development combined with the knowledge and understanding of a patient centric approach, ideally within a medical research charity or relatable sector. The ability to development and maintain collaborative relationships with a wide range of stakeholders is essential, as is a flexible approach to managing change.

This is a great opportunity for candidates looking to take the next step in their career; SRUK supports the professional career development of all of their employees.

To apply, please upload a CV in Word format; a covering letter is not required at this stage.

Summary

To Information Governance Manager will operate as part of the Taking Care of Personal Data Project team, working to ensure Diabetes UK complies with the General Data Protection Regulation, Data Protection Act 2018 and other relevant legislation such as the ePrivacy regulations.

The Information Governance Manager will provide expert advice and recommendations to the Taking Care of Personal Data (TCPD) project team where required. Together with the TCPD Project Lead, the role will provide a compliance structure for information governance and ensure that personal information is dealt with legally, securely and efficiently across the organisation.

Interview Date: Week commencing 21 Oct 2019

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working
• Discounts on gym membership and days out
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

• Advise the Project Team on information governance legislation, including Data Protection, Privacy and Electronic Communications, Freedom of Information and Payment Card Industry compliance
• Ensure appropriate policies and consistent, secure and efficient processes are in place for all areas of information governance which support the achievement of the TCPD Project's objectives
• Contribute to the review and maintenance of the Information Asset register and provide training to Information Asset owners/administrators

Ideal Candidate

• Demonstrable experience eliciting business and technical requirements, able to analyse and bring a critical mind-set to develop compliance-technical solutions
• Working knowledge of Data Protection regulations
• Effectively manage working relationships, in particular driving engagement among non-technical stakeholders
• Able to pro-actively seek out opportunities to make an impact whilst maintaining shared standards of work across a team

This is an exciting, challenging and rewarding opportunity to be part of a team providing information, advice and practical support to individuals who live in London Borough of Hammersmith and Fulham.

The post requires someone who has demonstrable experience and knowledge on a range of issues such as social care, housing and welfare benefits.

The role will involve having a conversation with them and explore most aspects their life – what they are struggling with, what support they are looking for, what they would like to do that would make a difference and then identify and agree a number of realistic and achievable targets to address the issues identified.

As well as having the ability to engage with older people effectively this role requires someone who is a self-starter, can work on their own initiative and is very much a team player. The successful candidate will have energy and enthusiasm and an ability to monitor and develop the project.

The organisation

We are a locally focused charity in the London Borough of Hammersmith and Fulham. We provide free, impartial advice and information on a wide range of issues to people aged 50 and over.

This role will be subject to a Disclosure and Barring Service check.

My client is looking for an experienced Programme Manager with experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)

You will be responsible of the delivery of the Technology Transformation Programme. A 2.5 year programme which aims to imbed Salesforce, our core platform into all aspects of the organisation, so that we can achieve indirect and direct benefit in cost savings, increased efficiency, and increased impact.

You are joining the team at a really exciting time. The programme of work is now 1 year into its journey with noticeable improvements already recognised. You will be responsible for coordinating the Programme Plan, governance structure, stakeholder engagement and working with business case owners to realise benefits and return on investment.

You will be responsible for a team of experienced project managers and owning the roadmap of project delivery in line with agreed standards, policies, methodologies whilst also focusing on continuously improving processes to optimise operational efficiency.

Essential

The ideal candidate will possess the following qualities:

• Essential: at least 5 years’ experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)
• Essential: understanding of risks and challenges associated with project delivery and able to problem solve,
• Essential: A certification in one or both recognised Project Management methodology- Prince 2 or Agile.
• Essential: a substantial record of projects which have been delivered successfully to users (i.e. met their objectives/quantified benefits) and received excellent user acceptance
• Essential: excellent communicator and able to build positive relationships at all levels in the organisations
• Essential: outstanding relationship management skills

My client offer excellent benefits inducing;

• Agile working – a dynamic and flexible internal culture that gives employees control over the way they work and supports wellbeing
• A competitive annual leave entitlement – 25 days plus bank holidays
• A generous employer pension contribution – 11%
• Access to interest free season ticket, bike loans and eyecare vouchers
• An Employee Assistance Programme (EAP) which gives staff confidential support for staff on personal or work-related matters
• A robust learning and development offering that ensures your continuous professional development