Job title: Advice and Information Officer x2

Region: Bristol

Directorate: Operations

Contract: 6 month Fixed Term Contract, Part Time, 17.5 hours per week

Salary: FTE £20,163.00 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us. The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.

As a Royal British Legion Advice and Information Officer you will be based in the Bristol Office and will spend your time providing advice and information about all aspects of the Legion's work to those who visit us.

Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting people.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. This role is open to both employees and volunteers.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Monday 10th February 2020

Interviews will be held week commencing 17th February 2020 in the Bristol Office, 60 Union St, Broadmead, Bristol BS1 2DL

Job title: Advice and Information Officer

Area: Pop In, Williamson Street, Liverpool

Directorate: Operations

Contract: 3-month Fixed Term Contract

Part-Time 21 hours

Monday to Friday

Salary:  FTE £20,163.00 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us.  The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.

As a Royal British Legion Advice and Information Officer you will be based in the Pop In, Liverpool and will spend your time providing advice and information about all aspects of the Legion's work to visitors and via more remote outreach locations. You will also be expected to raise the profile of the Legion through presentations and attending networking events and manage and support a cohort of Information Volunteers.

Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with strong organisational and planning skills, you will also have good IT skills and be confident in supporting people.  A full UK driving license and access to a vehicle would be essential for this role.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.  This role is open to both employees and volunteers.

How to apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Tuesday 11th February 2020 

This post will support the start-up, development and delivery of an ambitious new project led by Essex County Council. “Essex Warm Homes” will be chiefly delivered by the Citizens Advice service in the county with support from a range of partners. Funded by National Grid’s Warm Homes Fund it will improve the health and wellbeing of local residents through the delivery of an advice service that addresses the needs of people living in cold homes; particularly vulnerable individuals and families and on referral from health, voluntary and statutory partners. The focus will be on providing welfare benefits advice and income maximization, initial debt advice and crisis responses, energy efficiency advice and support to access measures to address cold homes including the arranging and assurance of provision of additional support from partner agencies working as part of a wider delivery partnership.

Employed by Local Citizens Advice offices in Essex (details in Job Pack)

10 Posts – hours ranging from 0.4 FTE (full time equivalent) to full time (up to 37 hours)

Up to £26,970 per annum (or pro rata equivalent)

Fixed term contract until March 31st 2022

Postholders will provide direct advice and casework to vulnerable clients, households identified through existing LCA(Local Citizens Advice) activity but, importantly, also through existing and new referral arrangements established locally amongst statutory and health partners. Advice will be intensive, and postholders are therefore expected to have experience of delivering complex welfare benefits advice, a good understanding of the principles of independent debt advice (practitioner experience would be desirable) and to possess or be able quickly attain the City and Guilds Level 3 qualification in Energy Awareness. As important as these technical skills are, postholders will also need well developed partnership development skills, in order to work with statutory partners.

Posts will be hosted by LCA in Essex, and subject to all contract terms and particulars specific to the LCA worked for. Applicants can apply for each or any LCA by selecting their choice on the application form. Note contact details for each LCA hosting these roles are available within the pack.

For a job pack please visit our website via the Apply button.

Closing date for applications: 19th February 2020

Citizens Advice recognises the positive value of diversity, promotes equality and challenges unfair discrimination. We welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates, as disabled people are underrepresented throughout Citizens Advice, and BAME people are underrepresented in senior management positions.

Job title: Advice and Information Officer

Region: Herefordshire & Worcestershire

Directorate: Operations

Contract: 6 month Fixed Term Contract, 35 hours per week

Salary: FTE £20,163.00 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us. The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.

As a Royal British Legion Advice and Information Officer you will be homebased covering the Herefordshire and Worcestershire area and will spend your time providing advice and information about all aspects of the Legion's work to those who visit us.

Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting people.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. This role is open to both employees and volunteers.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Monday 10th February 2020

Interviews will be held week commencing 17th February 2020 in the Bristol Office, 60 Union St, Broadmead, Bristol BS1 2DL

You will be working alongside other Assisted Information Officers and helpline volunteers to provide information, advice, emotional support, referral and signposting to clients via the telephone, email and web chat. You will also be actively involved in service promotion and supporting and mentoring volunteers.

You need to be able to adapt quickly to rapidly changing priorities and be flexible enough to cover the service opening hours on a rota basis (Monday to Friday and 10am to 8pm).

This role is fixed term until 26th February 2021.

Job title: Advice and Information Officer

Region: Carmarthen, Wales – Midlands Region

Directorate: Operations

Contract: 6-month FTC – 21 hours per week

Salary:  FTE £20,163 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

As a Royal British Legion Advice and Information Officer, you will office based in the Carmarthen office but also spend your time getting out and about into the community, running outreach sessions designed to provide advice and information about all aspects of the Legion's work those living in West Wales.

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There is a requirement for travel across West Wales area; therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Sunday 2nd February 2020

Interviews will take place in our Carmarthen office on Monday 10th February 2020.

Job title: Advice and Information Officer

Area: Pop In, Williamson Street, Liverpool

Directorate: Operations,

Contract: 6-month Fixed Term Contract. Full time, 35 Hours per week

Salary:  £20,163.00 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us.  The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.

As a Royal British Legion Advice and Information Officer you will be based in the Pop In, Liverpool and will spend your time providing advice and information about all aspects of the Legion's work to visitors and via more remote outreach locations. You will also be expected to raise the profile of the Legion through presentations and attending networking events and manage and support a cohort of Information Volunteers.

Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with strong organisational and planning skills, you will also have good IT skills and be confident in supporting people.  A full UK driving license and access to a vehicle would be essential for this role.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.  This role is open to both employees and volunteers.

How to Apply

Please apply by clicking ‘Apply online’

Closing date for this role is Thursday 7th February 2020.

 Interviews will be Monday 17th February 2020

We’re looking for an experienced and skilled Helpline Information Officer to join the Stroke Helpline for 12 months, to provide maternity cover. 

Position: Helpline Information Officer

Location: Bromsgrove 

Hours: 28 hours part-time or 35 hours full-time

Salary: Circa £26,000 per annum pro rata if part-time

Contract: Fixed term maternity cover for 12 months

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 4 February 2020

Interview Date: 13/14 February 2020

The Role

Based in Bromsgrove and reporting to one of two stroke helpline managers, the Helpline Information Officer will provide information and support to people affected by stroke. This includes stroke survivors and their families, carers, professionals and members of the general public who make enquiries by telephone, letter and email and, on occasion, in person. 

You’ll work closely with the rest of the Stroke Helpline team in Bromsgrove to deliver the national stroke helpline, and with colleagues across the organisation to deliver our corporate strategy.

About You

As Helpline Information Officer, you will have:

• Experience of working on a public-facing helpline or information provision setting.
• Demonstrable experience of providing high quality support and information to others, both verbally and in writing. 
• Excellent listening skills and the ability to provide empathy and deal with callers who may be distressed or angry while remaining emotionally resilient. 
• The ability to work effectively as part of a team, sharing information, knowledge and insight to ensure delivery of a high quality service that supports our position as the leading UK stroke charity.

The current helpline opening hours are 9am-5pm Monday, Thursday and Friday, 8am - 6pm Tuesday and Wednesday and 10am-1pm Saturdays. We operate a shift pattern to cover these hours.

When you begin your application for this role, please click job reference S607 for the part-time role and S608 for the full-time role and follow the online instructions. 

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team. 

You may also have experience in areas such as Advice, Information, Helpline, Advice and Information. 

Job title: Advice and Information Officer

Region: Carmarthen, Wales – Midlands Region

Directorate: Operations

Contract: 6-month FTC – 21 hours per week

Salary:  FTE £20,163 per annum pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

As a Royal British Legion Advice and Information Officer, you will office based in the Carmarthen office but also spend your time getting out and about into the community, running outreach sessions designed to provide advice and information about all aspects of the Legion's work those living in West Wales.

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There is a requirement for travel across West Wales area; therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is Sunday 2nd February 2020

Interviews will take place in our Carmarthen office on Monday 10th February 2020.

Are you looking for an exciting career with a large National Charity? Do you love to challenge injustice? Do you want to make a real difference to the welfare of older people across the country?

As an Information and Advice (I&A) Adviser you will be providing accurate, impartial, and comprehensive advice and information to enquirers who contact Age UK's flagship national telephone advice service 'Age UK Advice'.

The successful post holder will have excellent communications skills with the ability to provide accurate information in a clear and empathic way and to offer advice over the phone and by email. Our focussed and committed adviser team make a real difference to the lives of older people.

In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as care at home or in a care home, maximising their income via benefit uptake, housing issues, managing their money and health in later life and many other issues related to later life.

You will work as part of highly supportive team and will be encouraged to develop your skills and career within the Age UK family.

About you

You will be someone with:

* Excellent active listening skills
* The ability to learn and understand large amounts of complex information and legislation
* The ability to present clearly and concisely complex subject knowledge, both orally and in writing
* A reasonable level of general IT skills
* A passion to help older people have the later life they choose for themselves
* The ability and willingness to work within some time constraints
* A love of working within a warm and inclusive team environment
* A passion for providing a high quality service

What we offer in return

All our Advisers complete an intensive induction programme lasting up to three months and receive on-going training, enabling us to respond to our customers' complex enquiries. We will consider applications from those who have not worked in an Information and Advice role previously but have some of the other skills listed above.

For a full list of our fantastic benefits please click here

Our Ashburton office offers the following additions:

* Free onsite parking
* Car share opportunities
* Quiet room
* Staff room fully equipped with fridge and microwave
* Monthly and weekly wellbeing meetings including Carers support, fitness classes and book club

Closing date for applications Thursday 30th January.

Interview process
Fifteen minute telephone interviews offered for Wednesday 5th February.
Assessment day on Thursday 13th February running from 09:30 a.m. to approx. 14:30 pm which will include a lunch.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

35 hours per week / Permanent

Closing Date: Sunday 16th February 2020

Interview Date: 5th / 6th March 2020

About the role

We are looking for a brilliant individual to join our Information Governance and Security Team.

This role is vital in protecting our patients, supporters, volunteers, and staff against cyber-crime, identity theft and fraud. It is also key to maintaining public trust in Marie Curie which, in turn, enables our fundraising teams to raise money so our nurses can deliver excellent care to our patients.

As one of our dedicated team of professionals you will help us achieve this by supporting the development, implementation and monitoring of our information governance, security and privacy work program across the charity.

This role will be instrumental in developing, implementing, and monitoring our information governance, security and privacy work program, with a specific focus around electronic document and record management systems.

About You

We are looking for someone that is security and privacy conscious and vigilant by nature. You You will bring a wealth of experience in and a clear understanding of information related legislation.

You will be an expert in electronic document and records management and have excellent MS Office skills, particularly in SharePoint, MS Excel & Visio. You will be skilled at writing guidance which captures your audience and in turn, share essential information effectively.

You are deadline driven and can prioritise effectively. You are someone who appreciates the finer details and your attention to detail is second to none. Engaging with stakeholders comes naturally to you, and as a talented communicator you can forge and maintain excellent working relationships with ease.

You will thrive in a dynamic environment and have the confidence and understanding to tackle day to day challenges, prioritising effectively.

If you care about people and have a passion for protecting their privacy and security, we would love to hear from you.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

Please refer to the job description for further information about the role.

This role may close early if enough applications are received.

35 hours per week / Permanent

Closing Date: Sunday 16th February 2020

Interview Date: 5th / 6th March 2020

About the role

We have a rare opportunity for someone exceptional to join our Information Governance and Security Team.

This role is vital in protecting our patients, supporters, volunteers, and staff against cyber-crime, identity theft and fraud. It is also key to maintaining public trust in Marie Curie which, in turn, enables our fundraising teams to raise money so our nurses can deliver excellent care to our patients.

As one of our dedicated team of professionals you will help us achieve this by supporting the development, implementation and monitoring of our information governance, security and privacy work program across the charity.

This role will be instrumental in communicating secure behaviours to the organisation and assessing new initiatives and projects for information governance and security risks and developing risk treatment plans.

About You

We are looking for someone that is security and privacy conscious and vigilant by nature. You share our enthusiasm for driving forward pragmatic and effective information governance and security. You will be able to clearly communicate with a diverse range of stakeholders, ensuring your message is understood and that good information handling practices are at the forefront of people's minds.

You must have excellent MS Office skills, particularly in MS Excel and MS Visio, and have a background in a similar role. Good analytical and investigation skills with experience in the risk assessment of cloud-hosted services will also put you in good stead.

You are a clever communicator who is very comfortable with face to face interaction and can give clear and concise information to our staff and volunteers using a variety of other channels. Building and maintaining relationships will come naturally to you and is vital to support our ambitious change programme across our diverse teams.

A background in marketing & communications or education will prove helpful, where existing skills can be transferred and developed. However, you must be able to demonstrate an understanding of relevant information related legislation and the impact data breaches have in society. You will be pragmatic, with a keen eye for detail and a passion for protecting privacy and security.

You will thrive in a dynamic environment and have the confidence and understanding to tackle day to day challenges, prioritising effectively.

If you care about people and protecting their privacy through security, we would love to hear from you.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

This vacancy may close early if a sufficient number of applications are received.

Community House, Bromley

Age UK Bromley & Greenwich is the leading voluntary sector provider of services for older people, working across both boroughs with a reputation for quality and innovation.

About the Role

We are looking for an experienced professional to work alongside colleagues providing specialist information and advice to older people. The post holder will provide support to older people, their carers, relatives and friends in person, over the phone and in writing. The post holder will have experience of providing person centric support and have an in-depth knowledge of the issues likely to affect older people such as Lasting Power of Attorney, succession, care provision and housing whilst always ensuring the welfare and wishes of the older person are heard and taken into account.

About You

• Do you have excellent interpersonal skills?
• Do you have an ability to empathise with the unique issues that older people can face?
• Are you adept in IT?
• Are you well organised and flexible?
• Do you want to be part of this vital and rewarding service?

If so, we would welcome your application.

For further information about the role, the benefits of working for Age UK Bromley & Greenwich and to apply please visit our website.

Closing date: midnight, Sunday 16 February 2020

Interview date: Friday 21 February 2020

Please note we do not accept CV applications.  No Agencies, thank you.

Recruiting an Information Governance Manager to join our Business Intelligence team in Westminster!

£40,000 per annum, 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Information management is a high priority at Look Ahead and the Information Governance Manager plays a leading role in ensuring that our governance framework works effectively. Look Ahead is a diverse and fast moving organisation and as Information Governance Manager you will be working with over 100 services to make sure we consistently manage information well. Over the next year we will be implementing Office 365 and the Information Governance Manager will take the lead in developing a new approach to how we manage information across the business.

Job Overview:

To lead and be responsible for information governance across Look Ahead, ensuring that the organisation complies with General Data Protection Regulation (GDPR) and other relevant statutory information governance responsibilities. This includes overseeing the organisation's information governance framework and managing responses to all statutory requests and information security incidents.

As a key member of the Information Governance Group you will lead in promoting a culture of information compliance and best practice in managing data across the organisation, to ensure services are provided in accordance with relevant legislation and organisational policies and procedures and auditing compliance with these.

Key Responsibilities:

- Develop and implement corporate strategy, policies and procedures to support information governance and effective use of information across Look Ahead in line with legal requirements
- Implement clear and robust information and data handling standards and procedures, raise awareness of information governance responsibilities, and promote awareness and best practice
- Act as Data Protection Officer for Look Ahead and provide advice and guidance to staff and volunteers on information governance issues, including statutory and regulatory compliance
- Coordinate and manage responses to all statutory requests for information received by the organisation including Subject Access Requests
- Coordinate and manage the organisation's response to information security vulnerabilities and incidents
- Coordinate the identification, assessment, reporting and management of information governance risks within Look Ahead, monitor information governance compliance across and report to Information Governance Group
- Develop, oversee and monitor information governance training for staff and volunteers
- Coordinate records management activity and work closely with colleagues with responsibility for records management to ensure that document retention and disposal policies comply with relevant legislation and best practice
- Co-ordinate with Information Asset Owners in the production and maintenance of Information Asset Registers
- Supporting key stakeholder managers to introduce fit for purpose document management control systems within their operational remit
- Support the appropriate and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy Impact Assessments and Compliance Checks
- To assist in the review of contracts and partnership arrangements to ensure that ownership of information is appropriately agreed, information sharing standards are set out and that this information is managed effectively

Key legislation to be continually informed by;

- Data Protection Act 1998
- General Data Protection Regulation (GDPR)
- ISO/IEC 27001:2013 Information Security
- Payment Card Industry Data Security Standard (PCI DSS) Compliance

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Skills, Knowledge and Experience:

Essential:
- Educated to degree level or proven relevant experience
- Knowledge and understanding of the relevant legislation
- Knowledge and understanding of the importance of confidentiality and information governance and security principles
- Excellent written and oral communication skills, including the ability to explain specialist and complex issues to non-specialist staff at a variety of levels and to draft clear and concise written reports
- Ability to work on own initiative and exercise own judgement with discretion
- Ability to multi-task, deal with work within tight/conflicting deadlines and prioritise work appropriately
- Foster good working relationships with a range of colleagues
- Evidence of on-going professional development
- Experience of working with relevant regulatory bodies
- Strong analytical skills with good attention to detail and the ability to identify problems and develop solutions

Desirable:
- Experience of designing, developing and maintaining information management systems
- Experience of writing policies, procedures and guidance
- Excellent planning and project management skills and ability to deliver work to specified timescales
- Experience of working with and influencing stakeholders and partners
- Excellent all-round IT skills, including familiarity with the Microsoft Office and Adobe Writer